Customer Relationship Management Experts in Cologne

• PMO Lead Security Clearance 2 (SÜ2) verified
• Reporting to the GMN sub-program management
• System maintenance 25+
• Functional management and coordination of the Jira setup
• Preparation of decision papers (e.g. project planning, governance model, communication plans, controlling models, roles and responsibilities matrices)
• Development of program-wide knowledge management using Confluence, creation of Jira concept
• Development of an access concept for all project tools
• Analysis of existing processes, identification of improvement potential, and design of solutions to increase efficiency and effectiveness
• Development of a concept for introducing automation approaches into existing tools
• Creation of intranet articles for project marketing
• Responsible for project governance through reporting and resource planning in the sub-program
• Agile development of the project methodology
• Gathering customer requirements (Requirements Engineering)
• Preparation and support of contract negotiations (7-year term, 500+ million budget)

Project: Introduction of statutory-compliant electronic invoicing (outbound, Germany) in SAP for an international technology group.

• Project management: Planning, steering and reporting of the E-Invoicing outbound rollout across all affected business areas, including budget and resource coordination.
• UAT: Structured user acceptance test with key users per business area, test cases per invoice scenario, and consolidated test results for decision making.
• Defect management: Handover and tracking of defects in Jira, including validation of the generated invoices against the statutory schemas.
• Cutover, go-live and hypercare: Readiness checks and cutover planning aligned with the statutory deadlines, coordination of go-live and stabilization during hypercare.
• Stakeholder management and reporting: Alignment with Finance, Tax, business departments and IT, preparation of status reports and decision papers, and consistent follow-up of open items.
• Change management and documentation: Communicated process changes to the business departments, enabled key users, and created process and compliance documentation to ensure traceability and audit readiness.

• Overall responsibility for platform transformation across ERP, CRM, PIM and AI-supported process automation
• ERP transformation: Introduction and migration to Microsoft Dynamics 365 Business Central
• CRM & Growth Stack: Implementation of HubSpot as the central CRM and platform for lead and marketing automation
• Product data & Commerce Enablement: Introduction of an ePIM to scale Category Management and digital Commerce processes
• AI-supported process automation: Design and introduction of agent-based AI workflows to automate processes in Business Services, Accounting, Tender Management and Marketing
• Building a scalable platform organization consisting of Product Development, DevOps, UX, Cloud Engineering and Corporate IT
• Introduction of modern product and portfolio governance (e.g. OKRs, portfolio boards, value-based roadmaps) to manage technology-driven initiatives
• Harmonization of heterogeneous system landscapes and transformation into a modular, scalable platform architecture (ERP, CRM, PIM, integrated customer journeys)
• Coaching and development of Product Owners, Tech Leads, Delivery Managers and UX teams in building a scalable product organization

Responsible for the IT operations of a medium-sized mechanical engineering company (approximately 2 000 employees, annual revenue of approximately 400 million euros worldwide). Direct responsibility for 13 employees. At the same time, project manager for an internal carve-out (commercial and technical separation of the two business units worldwide).

Industry: Mechanical and plant engineering

Function: Director IT

• Responsibility for outsourced IT operations; provider management and service management.
• Responsibility for the complete separation of the two business units (applications, SAP R//3, Active Directory, IT infrastructure, ...); project planning and management; selection and management of service providers.
• TiSAX certification for one business unit; budget planning 2025 ff.
• Establishment and structuring of application operations, including the definition of operating models, SLAs/KPIs, and provider management in the SAP environment.
• Preparation of the operating organization for application operations of S/4 Hana (private cloud).

Automotive | Manufacturing | Commercial Excellence

• Analyzed sales strategy, product/market positioning, customer portfolio, acquisition approach, sales funnel, opportunity quality, and conversion.
• Developed a prioritized sales roadmap with quick wins and structural measures for target customers, pipeline, roles, routines, and management reviews.

• Development of AI-enabled workflow concepts for marketing and product teams
• Consulting on automation, AI tool integration & process optimization
• Project management for personalized digital products (audio/AI-powered MVP)
• Tool evaluations including rollout plans, requirements mapping, and training design.
• byBianca: Digital product for personalized audio coaching — orchestrated 10+ systems, from idea to go-live in 5 months.

• Planning and implementation of a migration strategy for master and transaction data for the continuous loading of a cloud-independent database
• Creation and pilot implementation of a company-wide Business Data Model for customers, suppliers, contracts, products, prices, consumption, invoices, and dunning
• Concept and consulting for a Data Governance Framework incl. definition of committees, roles, processes, and metadata model
• Operationalization of the Data Governance Framework with definition of data standards
• Sub-project management in two pilot projects (PoCs) for Data Governance systems (ErwinDIS and Atlan)
• Training and coaching the data team in migration, data quality, and data modeling

Successful delivery of projects on behalf of customers:

• -> 2023 – present: Project management for the consolidation of sites/data centers for a large telecommunications provider (infrastructure project, customer: Telefonica)

• Opening and preparing new sites

• Application migrations

• Decommissioning and handover of old sites

• -> 2021 – 2022: IT multi-project management for a large car leasing company (customer: Athlon)

• Migration of applications to the cloud and to another data center

• Additional projects to expand and optimize the application landscape

• -> 2021: Project management for the development of a platform providing internet access on aircraft operated by various airlines (customer: m3Connect/German Telekom)

• -> 2017-2020: Responsible management of an IP network consolidation (infrastructure project, customer: Cisco/Vodafone) at a large telecommunications provider

• Planning and coordination of migrations and their rollout

• Team leadership and integration of different teams (network operators, hardware and service providers)

• Interim & Business Management: Strategic consulting and operational leadership of business units and large projects with a focus on profitability (P&L), growth, and portfolio development.
• Business Case & Strategy: Development of complex business models (e.g. 5G campus networks, platform business) and execution of strategic market studies for international clients.
• People & Leadership: Many years of experience in disciplinary leadership and development of large teams (>100 employees), building competence centers, and coaching managers in agile environments.
• Partner & Vendor Ecosystems: Management and negotiation of high-value framework agreements (T&M, fixed price) as well as steering multinational supplier and partner relationships.
• End-to-End Project Governance: Responsibility for the full lifecycle management of large technical projects (mobile core network, integration, rollout) while meeting the highest quality and security standards.

As a Freelance Senior Project Manager at Interone (Omnicom Group), I support the digital transformation of a leading British energy provider. My focus is on managing interdisciplinary teams in UX, UI and strategy to implement complex web optimizations and journey mappings. In this international environment, I serve as the central interface to stakeholders in the UK and am responsible for efficient project delivery and expectation management in English. I also manage the Deutsche Telekom account as project manager for the relaunch of a new loyalty shop

• Developed and implemented the overarching marketing strategy to increase brand awareness, lead generation and customer retention, closely aligned with sales and product.
• Strategically expanded market presence in Scandinavia, Belgium, Switzerland, Austria, the Netherlands and France, including country-specific communications activities.
• Established and optimized a CRM-based funnel and lead process, including the definition of KPIs, performance reporting and continuous optimization measures.
• Planned, managed and analyzed cross-channel campaigns across SEA/Google Ads, SEO, social media, email/newsletters, events, website and landing pages, as well as conversion optimization of information architecture and user journeys.
• Developed sales-supporting content such as whitepapers, case studies, newsletters and website content, and managed press and public relations as the primary contact, including for Handelsblatt.
• Built and professionally managed the marketing team with a designer and working student; briefed and managed external agencies and service providers and was responsible for a six-figure marketing budget.

• Structured analysis and evaluation of business processes

• Gathering, documenting, and prioritizing requirements

• Creating business-friendly and technically executable process models

• Use of Camunda tools

• Deriving requirements and interfaces from BPMN diagrams

• Coordination with stakeholders and business units

• Translating business requirements into technical solution designs

• Implementing efficient and tailored applications

• Systematic collection, analysis, and documentation of requirements

• Prioritizing and validating requirements in close collaboration with stakeholders

• Alignment between business and development to ensure shared objectives

• Creating use cases, user stories, and acceptance criteria

• Continuous requirements and change management throughout the project lifecycle

• Define project goals and create project plans

• Delegate tasks and monitor project progress

• Monitor budgets and inform stakeholders

• Mendix: Architecture, development, and maintenance of custom applications (Microflows, Domain Model, Security, XPath)

• Modeling Mendix workflows for process optimization

• Develop scalable apps with Mendix including REST/SOAP integration with SAP, SQL, Azure & SharePoint

• UI design for Mendix using Atlas UI, Fluent UI, HTML, CSS, JavaScript

• Develop web & mobile apps with Mendix using agile methods (Scrum, Kanban)

• Implement business logic with Mendix Microflows and Nanoflows

• Performance optimization and architecture improvements for Mendix applications

• Conduct Mendix training

• Create technical documentation and best practices for Mendix

• Coaching and mentoring for low-code development with Mendix

• Developed data-driven performance strategies and managed cross-functional agency teams.
• Led KPI forecasting, budgeting, and implemented scalable creative solutions.
• Linked creative insights with analytics to increase marketing efficiency.
• Developed inspiring campaigns based on brand strategy and data-driven insights.
• Performed budget planning, forecasting, and full KPI accountability.
• Led and executed an agency pitch for performance marketing.

Planning and delivery of cross-target group CRM and loyalty campaigns for the REWE Bonus Program across digital and offline channels. Coordination of cross-functional stakeholders and analysis of campaign performance to specifically improve customer engagement, new customer acquisition, and customer retention.