CPQ Experts in Germany

Design and implementation of a „unified-commerce“ platform for SMEs to sell and deliver multi-product bundles

Achievements: On-time design, delivery and customer acceptance of a 100% functional, CPQ-based „buy flow“ process for configuring and selling multi-product bundles within the specified time frame of 90 days. Successfully tested integration of various interface services for: customer search, enrichment of customer data, address validation, service qualification, phone number validation, credit check, appointment selection and Quote-to-Order transition.

Responsibilities:

• Strategic goal implementation: Derivation and implementation of strategic customer goals (e.g. release content, business value).
• Backlog Management: Creation and elaboration of backlog items (Initiatives, Epics, User Stories, Defects) in close coordination with the project team and customer.
• Prioritization & Releases: Responsibility for prioritizing the Product Backlog and implementing defined release goals.
• Deliverable Tracking: Tracking work results on the supplier and customer side.
• Roadmap & Release planning: Development and implementation of roadmaps and release plans together with the customer.
• Scope responsibility: Responsibility for the contractually agreed scope of services.
• Claim Management: Active claim and change management towards the customer.
• Team coordination: Management and coordination of the development team.
• Use of synergies: Use of synergies between customer projects and product development.
• Proposal preparation: Preparation of proposals (with supervision) and presentation on site to customers and partners.

Skills: Development, communication and implementation of product visions; Product Backlog Management; Stakeholder Management; Regular reporting to management and Steering Committees; Requirements analysis & engineering; Planning and documentation of workshops; Professional leadership and coordination of (distributed) project teams and external service providers; Epic Management; User Story specifications; Creation of use cases, support with software testing and User Acceptance Testing (UAT); Release Management and Sprint Planning; Design of TO-BE processes; Process optimization; Planning, design and specification of interfaces to existing and new systems; Identification, assessment and management of project risks; Active claim and change management; Facilitation of sprint planning and reviews; Data migration; Scrum; Kanban; REST API; JSON; XML; BPMN; UML; Jira; Confluence

UEF 3.0 · Semantic Government Overlay (SGO) · Autonomous Systems (UAS / dual use)

• Designed: Semantic Government Overlay (SGO) – AI-guided administration without replacing existing specialist procedures. Read-only semantic layer over registers and specialist processes based on the Federal Information Management (FIM). Decision authority remains with the case worker (architecture principle).
• Developed: Reference architecture with source-backed, derived statements (Executable Ontologies OWL/RDF/SHACL). Technically guaranteed purpose limitation and no-write-path principle in specialist data – auditable, without a central data pool.
• Anchored: Regulation as a design principle: EU AI Act (high-risk obligations for public-sector AI, fundamental rights impact assessment under Art. 27), GDPR, NIS2, and administrative automation limits (§ 35a VwVfG, § 31a SGB X) as technical control points in the architecture.
• Created: Methodical tool for pilot organizations: data pipeline assessment (phase 0), compliance blueprint, and management summary as a decision-ready package for public administration.
• Specified: UEF 3.0 as a successor architecture to TOGAF – decision paper, canonical ontology, six-layer architecture, read/actuate boundary, federation registry, terminology concordance, and release delta as a closed specification status.
• Architected: AI-native mission OS for autonomous UAS and ground robotics as a tactical layer on top of a separately approved autopilot. Run-time assurance according to ASTM F3269-21 (Simplex pattern): the verified safety controller keeps authority, the AI function provides suggestions.
• Designed: Three-tier architecture – Tier 0 autopilot with 650 Hz flight control on RTOS, Tier 1 AI OS with semantic world model and multi-agent cluster, Tier 2 swarm and ground mesh. Zenoh as the primary fabric, MAVLink as the only authenticated command path (single writer). Result: graceful degradation – loss of the mission, not of the aircraft.
• Secured: Two-gate chain on the read/actuate boundary – governance gate (can-question: AI Act risk class per actuation, enforced human oversight under Art. 14, immutable log) before the RTA safety monitor (is-it-correct question: flight envelope, geofence, energy reserve) with revert to the baseline controller.
• Anchored: Dual-use architecture with common core and build-time fork instead of runtime switch. Three separate legal levels: civil variant – UAS under the EASA Basic Regulation (EU) 2018/1139 with the limited applicability under Art. 2(2) of the AI Act, ground robotics under the Machinery Regulation 2023/1230 with the full high-risk obligation chain, Cyber Resilience Act for both; unarmed carrier variant as defense material under AWG/AWV and Dual-Use Regulation 2021/821 (BAFA approval); armed variant under KrWaffKontrG. Each variant lives under exactly one dominant legal regime. Evidence base: AI BOM, SBOM, and complete data lineage.
• Analyzed: System analysis and realignment of grown engineering system landscapes. Approach concept for consolidation without migration – semantic layer over the existing sources instead of data transfer. Result: decision-ready implementation concept including an evaluation model for the target architecture.

• Responsible for qualifying & upselling new business
• 360 degree management of sales cycle
• Development of go-to-market strategies for SMEs and enterprise

As the Solution Architect for Agentic AI in auto claims processing, I led global customer delivery implementations, encompassing solution design and detailing, multi-tenancy, process flows, integration with third-party solutions, and localization requirements.

• Architectural Analysis: Conducted in-depth analysis of business requirements, managing requirements and creating detailed specifications.
• Service Definition: Developed comprehensive technical definitions for services and integration contracts.
• AI Process Management: Automated AI process management, focusing on analysis, optimization, and continuous improvement.
• Requirements Gathering: Facilitated requirement-gathering sessions and analyzed business processes to identify optimization opportunities.
• Agile Collaboration: Employed agile methodologies, working closely with stakeholders to ensure alignment and responsiveness.
• Technical Support: Assisted senior management with technical analyses and deliverability assessments.

• The main goal of the project was to link the ECC system to the French e-invoicing network. This includes ensuring compliance with national e-invoicing regulations and achieving e-reporting readiness for the digital transfer of transaction data.

• Standardization of order management processes to achieve the required data quality and consistency.

• Ensuring correct VAT determination through targeted developments (customizing and, if necessary, ABAP) in the SAP SD module to comply with EU tax regulations.

• Design and configuration of the down payment process (Down Payments) in the SAP ECC system.

• Directed a global marketplace implementation project, coordinating teams across three continents.
• Served as a proxy to the overall Project Manager, ensuring seamless alignment between local and central stakeholders.
• Acted as the German-speaking lead to maintain clear communication with the client.

• With the CPQ process change from "ETO" to "CTO", the previous tools "Selling" and "Camos CPQ" are replaced by "MS Dynamics 365" and "Configure One CPQ".
• Assessment of the current vs. target state and recommendations for action.
• Assessing the project from an external perspective (both technically and in terms of content).
• Evaluating the Configure One system in the context of LMT.
• Jointly develop a concept for further CPQ implementation and create an MVP.
• Change and stakeholder management.
• Product Owner for setting up follow-up projects.
• Handover to business units.
• Final consulting on open issues (e.g. future controlling).

• Acting as the architect for the entire Service Cloud
• Translating functional requirements into user stories
• Technical design of service processes (After Sales, Complaint, Return Order, Email-to-Case, Case Routing, Sharing)
• Designed and implemented data models for service processes
• Bidirectional integration with SAP S/4HANA for service processes
• Conducted solution design reviews across the team (Service & Sales)
• Led consultants in sprints, supporting junior consultants
• Deployed with Git and SFDX (CI/CD), trained juniors (naming conventions, quality gate, flows)
• Supported and advised administrators (security, releases, bugs)
• Key-user training for rollout countries (Switzerland, Sweden)
• Developed LWC, flows (screen, record-triggered, platform event), APEX callouts, batch jobs
• Proof of concepts (knowledge base, entitlement, omnichannel)
• Test setup, execution, and bug analysis of implementations

• Integration of SAP Commerce Cloud with SAP Cloud for Customer
• Creation and execution of unit and integration tests
• Error analysis and bug fixing

• Independent CPQ consulting for a portfolio of industrial manufacturers, including Scheidt & Bachmann, Trützschler Group SE, and Weiss Klimatechnik GmbH (Schunk Group)
• Full project coverage: requirements analysis, concept, system design, implementation, testing, and international go-live support
• Deep integration work with SAP ECC (material master replication, SD document creation, material creation, general APICONNECT and other web service interfaces)
• Process consulting: analysis and optimization of internal quoting processes for sales and management
• Knowledge transfer/coaching and pair programming to strengthen internal team skills

• CRM process and feature consulting
• AI infusion workshops to introduce AI apps for critical business processes
• Prototyping – Vibe coding with Lovable
• Development of several apps for global bid management in the CPQ, Salesforce, and SAP S/4HANA environment
• Requirements and process management
• Introduction of a new data governance model
• AI infusion – supporting apps and business processes with AI applications
• Portfolio management of AI ideas: identifying and selecting AI projects in bid management
• Prototyping AI projects with Lovable.dev
• Building an AI data foundation in Snowflake
• Blueprint for different business units and global rollout
• An agile prototype-first approach with design thinking and vibe coding to prototype all applications
• Presentation at a global conference on using AI in business and validating ideas with design thinking & vibe coding
• AI infusion workshops at global conferences for prototyping ideas with business stakeholders

• Strategic overall management of the global IT application landscape and further development of the roadmap for core applications (Salesforce, SAP, Workday, OpenAir, Jira)
• Realignment of the IT architecture towards cloud-native (IaaS/SaaS) and establishment of an agile DevOps culture and process automation
• Leading the IT application workstream for the successful separation of four business units (carve-outs)
• Acting as a strategic business partner for C-level functions (COO, CRO, CHRO) to ensure IT-business alignment
• Representing IT interests to employee representative bodies and ensuring compliance
• Reduced maintenance effort by 66% by designing and rolling out a new customer portal
• Implemented a fully automated CPQ self-service to accelerate sales processes
• Successfully went live with critical business platforms to support the target operating model (e.g., Dayforce for HR/payroll, Coupa for P2P, Zuora for billing)
• Replaced legacy custom software with scalable SaaS standard solutions (legacy modernization)

• Implemented Service Tickets functionality for the HOLAWAL Partner Portal, taking full ownership of the epic from architectural design to delivery
• Conducted stakeholder meetings, defined solution approach, and developed a reusable dynamic LWC component that enables configurable flow creation through JavaScript file settings
• Implemented the IP-VPN workflow as a new business product and managed its end-to-end delivery using Salesforce Communication Cloud
• Designed and developed a customer-facing quoting mechanism enabling external customers to view and accept quotes seamlessly
• Localized and enhanced the customer portal by implementing Dutch translations, improving usability and engagement for a major Dutch client
• Designed a quote request submission flow for the customer portal using Balsamiq wireframing tool, ensuring all required details were captured upfront
• Developed an order form flow using Lightning Web Components to capture products, linked services, and service locations
• Configured Salesforce Industries CPQ by modifying existing products, adding new attributes, and implementing validations to enhance product customization and accuracy
• Implemented Apex mocking using the FFLIB library to build efficient, maintainable, and high-coverage test classes

• Managed the complete sales funnel from lead generation and client acquisition to closing placements using self-administered CRM tools (e.g., Loxo, HubSpot, or Pipedrive).
• Drafted service agreements, calculated project fees, and negotiated terms with B2B clients, mirroring the creation and dispatch of offers and contracts required for Sales Support.
• Independently identified new project opportunities through platform monitoring and proactive networking, demonstrating the monitoring of tender platforms skill.
• Conducted deep-dive requirements analyses with clients to understand their technical needs, translating them into successful search strategies (Solution Selling).