CPQ Experts in Germany

Design and implementation of a “unified-commerce” platform for SMEs to sell and deliver multi-product bundles

Achievements: Designed and delivered a fully functional, CPQ-based “buy flow” process for configuring and selling multi-product bundles on time, and secured customer approval within the specified 90-day timeframe. Successfully tested the integration of various interface services for customer search, customer data enrichment, address validation, service qualification, phone number validation, credit checks, appointment selection and quote-to-order transition.

Responsibilities:

• Strategic goal delivery: Translating strategic customer goals into action and delivering them (e.g. release content, business value).
• Backlog management: Creating and refining backlog items (Initiatives, Epics, User Stories, Defects) in close coordination with the project team and client.
• Prioritization & releases: Owning Product Backlog prioritization and delivery of defined release goals.
• Deliverable tracking: Tracking work completed by suppliers and the client.
• Roadmap & release planning: Developing and delivering roadmaps and release plans together with the client.
• Scope ownership: Owning the contractually agreed scope of work.
• Claim management: Proactive claim and change management with the client.
• Team coordination: Managing and coordinating the development team.
• Leveraging synergies: Using synergies between client projects and product development.
• Proposal preparation: Preparing proposals (with supervision) and presenting them in person to clients and partners.

Skills: Developing, communicating and delivering product visions; Product Backlog Management; Stakeholder Management; Regular reporting to management and steering committees; Requirements analysis & engineering; Planning and documenting workshops; Functional leadership and coordination of (distributed) project teams and external service providers; Epic Management; User Story specifications; Creating use cases, supporting software testing and User Acceptance Testing (UAT); Release Management and sprint planning; TO-BE process design; Process optimization; Planning, designing and specifying interfaces to existing and new systems; Identifying, assessing and managing project risks; Proactive claim and change management; Facilitating sprint planning and reviews; Data migration; Scrum; Kanban; REST API; JSON; XML; BPMN; UML; Jira; Confluence

• Designed and moderated a NIS2 preparation workshop for RAS Reinhardt Maschinenbau GmbH and its IT service provider Catuno GmbH. Together with executive management and IT leadership, the current status was assessed, an initial GAP analysis was conducted and areas for action were prioritized based on ISO 27001.
• Developed an ISO-27001-based regulatory framework (ISMS) for NIS2 compliance, including a structured current/target GAP analysis, targeted improvement of the security maturity level and preparation of the organization for NIS2 audit readiness.

• Responsible as architect for the entire Service Cloud
• Technical translation of business requirements into User Stories
• Technical design of service processes (After Sales, Complaint, Return Order, Email-to-Case, Case Routing, Sharing)
• Designed and implemented data models for service processes
• Bidirectional integration with SAP S/4HANA for service processes
• Solution Design Reviews across the entire team (Service & Sales)
• Functional leadership of consultants in the sprints, support for junior consultants
• Deployment with Git and SFDX (CI/CD), training of juniors (Naming Conventions, Quality Gate, Flows)
• Support and consulting for administrators (Security, Releases, Bugs)
• Key-user training for rollout countries (Switzerland, Sweden)
• Development of LWC, Flows (Screen, Record-Triggered, Platform Event), APEX Callouts, Batch Jobs
• Proof of Concepts (Knowledge Base, Entitlement, Omnichannel)
• Test setup, execution, and bug analysis of implementations

UEF 3.0 · Semantic Government Overlay (SGO) · Autonomous Systems (UAS / dual use)

• Designed: Semantic Government Overlay (SGO) – AI-guided administration without replacing existing specialist procedures. Read-only semantic layer over registers and specialist processes based on the Federal Information Management (FIM). Decision authority remains with the case worker (architecture principle).
• Developed: Reference architecture with source-backed, derived statements (Executable Ontologies OWL/RDF/SHACL). Technically guaranteed purpose limitation and no-write-path principle in specialist data – auditable, without a central data pool.
• Anchored: Regulation as a design principle: EU AI Act (high-risk obligations for public-sector AI, fundamental rights impact assessment under Art. 27), GDPR, NIS2, and administrative automation limits (§ 35a VwVfG, § 31a SGB X) as technical control points in the architecture.
• Created: Methodical tool for pilot organizations: data pipeline assessment (phase 0), compliance blueprint, and management summary as a decision-ready package for public administration.
• Specified: UEF 3.0 as a successor architecture to TOGAF – decision paper, canonical ontology, six-layer architecture, read/actuate boundary, federation registry, terminology concordance, and release delta as a closed specification status.
• Architected: AI-native mission OS for autonomous UAS and ground robotics as a tactical layer on top of a separately approved autopilot. Run-time assurance according to ASTM F3269-21 (Simplex pattern): the verified safety controller keeps authority, the AI function provides suggestions.
• Designed: Three-tier architecture – Tier 0 autopilot with 650 Hz flight control on RTOS, Tier 1 AI OS with semantic world model and multi-agent cluster, Tier 2 swarm and ground mesh. Zenoh as the primary fabric, MAVLink as the only authenticated command path (single writer). Result: graceful degradation – loss of the mission, not of the aircraft.
• Secured: Two-gate chain on the read/actuate boundary – governance gate (can-question: AI Act risk class per actuation, enforced human oversight under Art. 14, immutable log) before the RTA safety monitor (is-it-correct question: flight envelope, geofence, energy reserve) with revert to the baseline controller.
• Anchored: Dual-use architecture with common core and build-time fork instead of runtime switch. Three separate legal levels: civil variant – UAS under the EASA Basic Regulation (EU) 2018/1139 with the limited applicability under Art. 2(2) of the AI Act, ground robotics under the Machinery Regulation 2023/1230 with the full high-risk obligation chain, Cyber Resilience Act for both; unarmed carrier variant as defense material under AWG/AWV and Dual-Use Regulation 2021/821 (BAFA approval); armed variant under KrWaffKontrG. Each variant lives under exactly one dominant legal regime. Evidence base: AI BOM, SBOM, and complete data lineage.
• Analyzed: System analysis and realignment of grown engineering system landscapes. Approach concept for consolidation without migration – semantic layer over the existing sources instead of data transfer. Result: decision-ready implementation concept including an evaluation model for the target architecture.

• Consulting on CRM processes and features
• AI infusion workshops to introduce AI apps for critical business processes
• Prototyping – vibe coding with Lovable
• Developing several apps for global bid management in a CPQ, Salesforce and SAP 4 Hana environment
• Requirements and process management
• Introducing a new data governance model
• AI infusion – supporting apps and business processes with AI applications
• Portfolio management of AI ideas: identifying and selecting AI projects in bid management
• Prototyping AI projects with Lovable.dev
• Building an AI data foundation in Snowflake
• Blueprint for various business units and global rollout
• An agile prototype-first approach using Design Thinking and vibe coding to prototype all applications
• Presentation at a global conference on the use of AI in business and validating ideas with Design Thinking & vibe coding
• AI infusion workshops at global conferences to prototype ideas with business stakeholders

• Implemented Service Tickets functionality for the HOLAWAL Partner Portal, taking full ownership of the epic from architectural design to delivery
• Conducted stakeholder meetings, defined solution approach, and developed a reusable dynamic LWC component that enables configurable flow creation through JavaScript file settings
• Implemented the IP-VPN workflow as a new business product and managed its end-to-end delivery using Salesforce Communication Cloud
• Designed and developed a customer-facing quoting mechanism enabling external customers to view and accept quotes seamlessly
• Localized and enhanced the customer portal by implementing Dutch translations, improving usability and engagement for a major Dutch client
• Designed a quote request submission flow for the customer portal using Balsamiq wireframing tool, ensuring all required details were captured upfront
• Developed an order form flow using Lightning Web Components to capture products, linked services, and service locations
• Configured Salesforce Industries CPQ by modifying existing products, adding new attributes, and implementing validations to enhance product customization and accuracy
• Implemented Apex mocking using the FFLIB library to build efficient, maintainable, and high-coverage test classes

• Acting as the program lead for digital enabled services overseeing projects like Transformation, remote scanning (WeScan), e-commerce, OneGate (budget: ~5mio€/p.a.).
• Develop the transformational strategy & roadmap for a supply & demand platform on ServiceNow, driving harmonization & integration of legacy systems.
• Led cross-functional teams for design and rollout of these digital business models on ServiceNow backend platform.
• Enabled strategic decision-making by combining Azure DevOps transparency structures including using Agile methods like PI Planning, WSJF priorization.
• Acting as the business demand manager & digital counterpart for CS CRM.
• Responsible for the internal project organization & external partners as well as organizational interfaces & dependencies to other departments.
• RFP execution & manage vendors in accordance with contracts and internal requirements.
• Contributed to Project sucCeSs, Northstar and being part of the RaaS Tiger Team & Spryker Customer Advisory Board.

• The main goal of the project was to link the ECC system to the French e-invoicing network. This includes ensuring compliance with national e-invoicing regulations and achieving e-reporting readiness for the digital transfer of transaction data.

• Standardization of order management processes to achieve the required data quality and consistency.

• Ensuring correct VAT determination through targeted developments (customizing and, if necessary, ABAP) in the SAP SD module to comply with EU tax regulations.

• Design and configuration of the down payment process (Down Payments) in the SAP ECC system.

• Directed a global marketplace implementation project, coordinating teams across three continents.
• Served as a proxy to the overall Project Manager, ensuring seamless alignment between local and central stakeholders.
• Acted as the German-speaking lead to maintain clear communication with the client.

• With the CPQ process change from "ETO" to "CTO", the previous tools "Selling" and "Camos CPQ" are replaced by "MS Dynamics 365" and "Configure One CPQ".
• Assessment of the current vs. target state and recommendations for action.
• Assessing the project from an external perspective (both technically and in terms of content).
• Evaluating the Configure One system in the context of LMT.
• Jointly develop a concept for further CPQ implementation and create an MVP.
• Change and stakeholder management.
• Product Owner for setting up follow-up projects.
• Handover to business units.
• Final consulting on open issues (e.g. future controlling).

• Integration of SAP Commerce Cloud with SAP Cloud for Customer
• Creation and execution of unit and integration tests
• Error analysis and bug fixing

• Independent CPQ consulting for a portfolio of industrial manufacturers, including Scheidt & Bachmann, Trützschler Group SE, and Weiss Klimatechnik GmbH (Schunk Group)
• Full project coverage: requirements analysis, concept, system design, implementation, testing, and international go-live support
• Deep integration work with SAP ECC (material master replication, SD document creation, material creation, general APICONNECT and other web service interfaces)
• Process consulting: analysis and optimization of internal quoting processes for sales and management
• Knowledge transfer/coaching and pair programming to strengthen internal team skills

• Strategic overall management of the global IT application landscape and further development of the roadmap for core applications (Salesforce, SAP, Workday, OpenAir, Jira)
• Realignment of the IT architecture towards cloud-native (IaaS/SaaS) and establishment of an agile DevOps culture and process automation
• Leading the IT application workstream for the successful separation of four business units (carve-outs)
• Acting as a strategic business partner for C-level functions (COO, CRO, CHRO) to ensure IT-business alignment
• Representing IT interests to employee representative bodies and ensuring compliance
• Reduced maintenance effort by 66% by designing and rolling out a new customer portal
• Implemented a fully automated CPQ self-service to accelerate sales processes
• Successfully went live with critical business platforms to support the target operating model (e.g., Dayforce for HR/payroll, Coupa for P2P, Zuora for billing)
• Replaced legacy custom software with scalable SaaS standard solutions (legacy modernization)

• Managed the complete sales funnel from lead generation and client acquisition to closing placements using self-administered CRM tools (e.g., Loxo, HubSpot, or Pipedrive).
• Drafted service agreements, calculated project fees, and negotiated terms with B2B clients, mirroring the creation and dispatch of offers and contracts required for Sales Support.
• Independently identified new project opportunities through platform monitoring and proactive networking, demonstrating the monitoring of tender platforms skill.
• Conducted deep-dive requirements analyses with clients to understand their technical needs, translating them into successful search strategies (Solution Selling).