SugarCRM Experts in Germany
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Meet FRATCH Experts in Germany, who have recently used SugarCRM
Matthias S.
Last position:
Overall Project Coordinator at Bundeswehr Informatik (BWI GmbH)
- PMO Lead Security Clearance 2 (SÜ2) verified
- Reporting to the GMN sub-program management
- System maintenance 25+
- Functional management and coordination of the Jira setup
- Preparation of decision papers (e.g. project planning, governance model, communication plans, controlling models, roles and responsibilities matrices)
- Development of program-wide knowledge management using Confluence, creation of Jira concept
- Development of an access concept for all project tools
- Analysis of existing processes, identification of improvement potential, and design of solutions to increase efficiency and effectiveness
- Development of a concept for introducing automation approaches into existing tools
- Creation of intranet articles for project marketing
- Responsible for project governance through reporting and resource planning in the sub-program
- Agile development of the project methodology
- Gathering customer requirements (Requirements Engineering)
- Preparation and support of contract negotiations (7-year term, 500+ million budget)
Wolfgang O.
Last position:
Project Manager at EnBW - Netze Südwest
- New development and further development of the existing MS Dynamics CRM
IT systems: Microsoft Dynamics Customer Service, SharePoint, DevOps, SAP IS-U
- CRM implementation / further development
- Taking over from the previous service provider
- Business process analysis
- Agile project organization
- Business analysis / requirements engineering with AI support
- Use of AI in development
- Analysis of master data processes
- CRM customer data management
- Requirements documentation
- Stakeholder management
- Workshop moderation
Abdulla A.
Last position:
Principal AI Product Consultant at Recare
- Shipped Recare Voice Desktop from 0 to 1 in two months, including multi-language clinical documentation that auto-transcribes into structured German medical notes.
- Reduced LLM inference costs by 60–70% across Docs and Extract through prompt caching architecture.
- Built the AI workbench used by PMs/engineers for prompt experimentation and the Langfuse eval stack (10k+ traces evaluated).
Alexandra K.
Last position:
Interim Head of Marketing at Moeller Medical
- Vacancy cover during extensive personnel changes and ongoing professionalization and digitization initiatives
- Leadership and stabilization of the marketing team and improvements of marketing organization, processes and infrastructure
- Development of team roles, working methods and internal collaboration
- Establishment of digital marketing structures, CRM and marketing operations initiatives
- Introduction of AI-driven workflows for content and knowledge management
- Sharpening of positioning in the business units OEM and Aesthetics
- Management of strategic projects such as Microsoft Dynamics Customer Insights implementation and international brand protection projects
- Team stabilization despite extensive personnel changes
- More efficient marketing processes and reduced operational complexity
- Foundation laid for further digitization and growth initiatives
Rüdiger S.
Last position:
Full-Stack Software Engineer / Consultant for Digitalization at ARTEVENT
Designed, built, and launched an internal event planning web application used by over 100 department leads for a large event, despite having no dedicated testing phase.
Ensured smooth, failure-free operation during first production use, leading to the tool being adopted for future events.
Automated catering calculations and related workflows, significantly reducing email communication and manual computation effort for meal planning.
Managed deployment and hosting on a Linux server using Coolify, including application setup and runtime operations.
Hired and guided a communication designer on UX while independently owning all technical decisions and implementation.
Christian D.
Last position:
Fractional & Interim CMO at Growth Engine Architect (Independent)
- Marketing audits and growth engine mandates: from lead generation setup to full marketing operations including hiring
- Designing AI-ready marketing organisations: which functions stay human, which move to agents and what that does to the operating model
- Building the infrastructure hands-on: CRM, marketing automation, first-party data and attribution, LLM-based workflows
- Engagements from a 2 to 4 week marketing audit to interim or fractional CMO mandates of 6 to 18 months
Axel G.
Last position:
Management Consultant, Business Analyst at SEFE Energy GmbH
- Process management, project management
- Business process modeling market-to-order, order-to-cash
- Replacement of an existing CRM system
- Salesforce energy & utilities cloud, Aurea CRM, SAP-Signavio, iGrafx
Carlos M.
Last position:
Implementation in Pimcore/Shopware
- Consulting, design, analysis, software architecture and development
- Designing, developing, and implementing a Pimcore environment and connecting multiple external API systems in a Kubernetes environment, as well as various PIM and ERP systems
- Technologies: Unix environment, design, Symfony development, PHP 8+, software architecture, MySQL/SQL, shell scripting, Git DevOps tasks, AI coding support, Pimcore 12, Shopware 6
- Team size: >10 people
Adnan K.
Last position:
Chief Information Officer at ARLANXEO Deutschland GmbH
- Executed post-carve-out stabilization, system consolidation and cybersecurity uplift. Re-assessed system landscape and assets and designed new IT strategy for future. Implemented new IT operating model focusing on product-centric organization and re-internalization of critical resources.
- Successfully designed new IT operating model of the company, based on massive reduction of external dependencies, insourcing of key positions and upskilling of employees.
- Massive reduction of IT cost in the first three years (-40m$), bringing IT spend level below Gartner industry benchmark (1.27%).
- Introduced new product-centric organization based on fusion teams between business and IT across the company.
- Administered implementation of corporate-wide IT/OT cybersecurity program with more than 60 projects.
- Continuous improvement of enterprise IT/OT cybersecurity maturity level with significant increase in the first two years (CMMI >3.5, C2M2 >2.5).
- Governed successful implementation of the business transformation program within IT area by overachieving the savings target by $8m.
- Initiated and created new cloud-based data management platform based on best-in-class technology.
- Implemented first company-wide Microsoft Copilot AI program based on various business cases, leveraging GenAI and AgenticAI.
Peter S.
Last position:
Rollout Manager at Siemens Healthineers
- Cisco SDA LAN network
- Transition and transformation
Benjamin S.
Last position:
CRM strategy & requirements analysis for marketing campaigns in the automotive sector at AUDI AG
- Development of strategies, processes and system requirements to further develop the lead and campaign streams of a Salesforce system for the subsystems Sales Cloud, Marketing Cloud and Analytics Cloud
- Gathering and creation of marketing strategy concepts for direct sales, focusing on lead generation for new and existing customers
- Analysis and optimization of existing and new contact points
- Derivation of system requirements and user tests for new developments
- Establishment of a requirements and implementation process for business needs at the interface between CRM strategy and marketing system operations
- Facilitation of ideation workshops with the project's stakeholders
- Mediation between business and technical project stakeholders
- Analysis and post-documentation of existing marketing strategies and the system functions already created for them
- Analysis of target groups and pre-system data quality as a foundation for new CRM strategies
- Consultation on content and asset strategy for marketing campaigns
- Definition of KPIs and other performance criteria for the system and CRM strategy
Salvatore L.
Last position:
Senior IT Consultant / Principal Solution Architect at Freelance
Led large-scale legacy modernization and cloud migration programs for enterprise and banking clients across Europe.
Directed the migration of 2500+ Lotus Notes mailboxes to Microsoft 365 (Outlook) using Azure VM with Binary Tree application.
Architected and delivered transformation of legacy Lotus Notes applications to ServiceNow, SharePoint and AWS ECS (RDS MySQL, Secrets Manager).
Designed and governed Java Spring Boot microservices architectures deployed on AWS ECS, using Terraform to replicate infrastructure.
Organized Agile/Scrum sprints with daily stand-ups, reviews and retrospectives.
Implemented DevOps practices, including CI/CD pipelines and Jenkins automated tests for deployment and performance monitoring.
Managed international offshore teams by defining KPIs, resolving delivery risks, and ensuring on-time execution.
Collaborated during ServiceNow ITSM implementation.
Owned budget planning, cloud cost optimization, financial reporting, and executive dashboards.
Delivered KPI/SLA monitoring application in Lotus Notes, automating tasks and improving Excel reporting efficiency by 100%.
Reduced post-migration stabilization time by 30%.
Improved user experience and platform adoption across migrated systems.
Technology stack: AWS ECS, RDS MySQL, Azure VM, SharePoint, ServiceNow, Java 8, Spring Boot, JUnit, HCL/IBM Lotus Domino & Notes
Alexander P.
Last position:
Head of integration for six country subsidiaries at XSYS Holding
- Analyzed the required scope of processes, infrastructure, and SAP for integrating the MacDermid subsidiaries
- Validated proposals from the new service providers
- Managed the collaboration and tracked the tasks of business and IT experts
- Coordinated communication and the PMO
- Created cutover plans in three waves for SAP conversion, Salesforce, and Ariba
Peter L.
Last position:
Zoho Consulting and Development at Zuperstars mit Z wie Zoho
- Consulting on functional topics and their feasibility with Zoho technologies
- Implementing solutions based on Zoho
- Integrating Zoho solutions with third-party systems
- Performing data migrations
- Training and support
Kamal T.
Last position:
Design and development of a requirements verification tool based on the INVEST principle at Ranasoft Internet Technologies
- Design of requirement verification based on the INVEST principle
- Implementation of the prediction model with scikit-learn and BERT
- Implementation of the web client with ReactJS and FastAPI
- Adaptation of the T5 model to improve user story generation according to the INVEST framework
- Certification of NLP and scikit-learn
- Technologies: Python, NLP, Scikit-Learn, BERT, T5, ReactJS, FastAPI, Cursor Visual Paradigm, Visual Studio, Draw.io, NSIS, vite, Electron
Discover over 15,000 top freelancers
Statistics of experts using SugarCRM
Aggregated from the professional profiles of matched freelancers.
Experience
24 years
Position duration
2.8 years
Positions per freelancer
17
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Professional Services, Banking and Finance
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
87%
Master's degree or higher
53%
Certifications per freelancer
3
Most common languages
German, English, French
Speak two or more languages
100%
Based on our profile pool as of 19 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Germany using SugarCRM
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
SugarCRM experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (95%)
- Professional Services (67%)
- Banking and Finance (52%)
- Automotive (48%)
- Retail (43%)
- Healthcare (38%)
- Education (33%)
- Energy (33%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Customer Relationships with SugarCRM
SugarCRM is a customer relationship management suite for organizing sales, marketing and service work in one system. Companies use it to manage accounts, contacts, opportunities, cases and customer journeys while giving teams a shared view of commercial activity. Its modular approach supports tailored processes across mid-sized and enterprise organizations.
Modules and Workflows
Sugar Sell supports pipeline management, forecasting and account planning. Sugar Serve helps teams coordinate cases, service requests and knowledge. Sugar Market covers campaign and lead activities, while Sugar Studio lets specialists adapt fields, layouts, modules, relationships and workflows without changing the core product.
Integrations and Data
Strong SugarCRM work often connects the CRM with ERP, finance, marketing, support and communication systems. Relevant skills include REST APIs, webhooks, data imports, deduplication, identity management and integration middleware. Professionals may also work with email synchronization, reporting tools and custom JavaScript or PHP extensions where configuration alone is not enough.
When Companies Need Specialists
- Replacing spreadsheets or a fragmented legacy CRM
- Redesigning sales, service or marketing processes
- Migrating customer data into a clean SugarCRM structure
- Connecting CRM records with ERP, finance or support systems
- Improving dashboards, permissions and user adoption
Freelance specialists are useful when a company needs focused delivery without expanding its permanent team. They can assess the current setup, define a practical target model and guide implementation, migration or remediation work.
Germany-Based Collaboration
Companies in Germany may bring in SugarCRM professionals for rollout support, integration projects or process standardization across local and international teams. Remote delivery works well for configuration, documentation and workshops when access and decisions are organized. On-site sessions can help with stakeholder alignment, training and complex discovery, while clear German or English communication should match the project environment.
What Strong Experts Deliver
The strongest professionals combine product knowledge with sound CRM design. They ask how teams actually work before changing modules, protect data quality and keep configurations maintainable. Look for evidence of structured requirements, tested migrations, clear documentation, role-based security and measurable acceptance criteria. Good experts explain trade-offs between native SugarCRM features, extensions and connected systems instead of adding unnecessary customization.
Frequently asked questions
Everything clients usually want to know about SugarCRM, in one place.
SugarCRM is used to manage customer, sales, marketing and service information in a connected CRM environment. Companies use it for account planning, opportunity tracking, case management, campaign coordination, reporting and workflow automation.
SugarCRM is often considered when a company wants configurable CRM processes with control over data structures and deployment choices. Salesforce and Microsoft Dynamics 365 may be stronger fits for organizations already committed to their wider ecosystems, so the right choice depends on integrations, governance, user needs and operating model.
A strong SugarCRM specialist may also understand REST APIs, PHP, JavaScript, SQL, data migration, identity management and integration middleware. Process mapping, reporting, access control and user training are equally important for a successful CRM rollout.
The required depth for SugarCRM depends on the scope. A straightforward configuration needs practical module and workflow knowledge, while a migration, custom extension or multi-system integration calls for proven delivery across data quality, testing, security and release planning.
SugarCRM projects can usually be delivered remotely when stakeholders provide reliable system access, timely decisions and well-defined data responsibilities. On-site workshops may still add value during discovery, process alignment or training, especially when several business units are involved.
Ask a SugarCRM freelancer to describe comparable configurations, migrations or integrations and the decisions behind them. Review documentation samples, testing methods, handling of permissions and data quality, and how the specialist separates standard features from maintainable custom work.
SugarCRM can connect with surrounding systems through APIs, webhooks, imports and integration services. The specialist should define ownership, synchronization rules, error handling and duplicate management before building the connection.
A high-quality SugarCRM implementation reflects real sales and service processes without making the system unnecessarily complex. Strong professionals establish clean data structures, precise roles, useful reports, tested workflows, clear documentation and an adoption plan that users can follow.
The average hourly rate of freelancers in Germany who have used SugarCRM in their recent projects is 111 €, which corresponds to a daily rate of about 891 € based on an 8-hour working day.
Of the freelancers in Germany who have used SugarCRM in their recent projects, 87% hold at least a Bachelor's degree and 53% hold at least a Master's degree.
On average, freelancers in Germany who have used SugarCRM in their recent projects have 24 years of professional experience, with a single engagement typically lasting around 2.8 years.
The most common languages among freelancers in Germany who have used SugarCRM in their recent projects are German (100%), English (100%), and French (52%).
The most common industries among freelancers in Germany who have used SugarCRM in their recent projects are Information Technology (95%), Professional Services (67%), and Banking and Finance (52%).
The most common business areas among freelancers in Germany who have used SugarCRM in their recent projects are Information Technology (100%), Project Management (90%), and Operations (81%).
Main locations of FRATCH Experts, who have recently used SugarCRM
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
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Philipp Thomaschewski
FRATCH CEO
