Microsoft Dynamics CRM Experts in Germany
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Meet FRATCH Experts in Germany, who have recently used Microsoft Dynamics CRM
William N.
Last position:
Power BI Solutions Architect/Engineer & AI Consultant at AVERDUNG GmbH
- Redesign of the company's BI infrastructure: replacement of a fragmented landscape of manually maintained Excel solutions and CSV imports with a centralized Power BI environment featuring a unified data model as the company-wide single source of truth
- Consolidation of previously isolated reporting logic into a central semantic model – eliminating redundant files, manual data transfers, and inconsistent metrics between departments
- Forecasting & planning: Design and implementation of company-wide liquidity planning in Power BI – from business logic to a fully automated, data-source-driven planning model replacing the previous manual Excel process; enables rolling forecasts and continuously up-to-date cash flow transparency for management
- Optimization of existing Power BI dashboards in terms of performance, structure, and analytical value using an AI-native approach
- Analysis and improvement of the data model, including data quality analyses, data cleansing, and consistent modeling using star schema, DAX, and Power Query
- Incident & anomaly analysis: Identification, investigation, and explanation of data anomalies, including root-cause analysis and concrete recommendations for action
- AI solution architecture: Connecting Business Central and Power BI to LangDock via MCP (Model Context Protocol) for AI-supported data usage
- Creation of a historical data layer as a basis for trend and time-series analyses
- AI-supported automation: Design and development of AI skills, agents, loops, and processes for the automated analysis and interpretation of reports
- Automated reporting workflow: Setup of scheduled, automated email distribution of AI-generated analyses and recommendations to stakeholders
- Gathering and documentation of business requirements and coordination with business departments and IT as part of requirements engineering / product owner activities
- Breaking down overall requirements into clearly defined work packages and tasks
- Definition, prioritization, and management of milestones throughout the entire project lifecycle
Tools: POWER BI, M365, Copilot Studio, MIRO, Microsoft Business Central, Microsoft Fabric, Claude AI, ChatGPT, LangDock, MS VS Code
Matthias S.
Last position:
Overall Project Coordinator at Bundeswehr Informatik (BWI GmbH)
- PMO Lead Security Clearance 2 (SÜ2) verified
- Reporting to the GMN sub-program management
- System maintenance 25+
- Functional management and coordination of the Jira setup
- Preparation of decision papers (e.g. project planning, governance model, communication plans, controlling models, roles and responsibilities matrices)
- Development of program-wide knowledge management using Confluence, creation of Jira concept
- Development of an access concept for all project tools
- Analysis of existing processes, identification of improvement potential, and design of solutions to increase efficiency and effectiveness
- Development of a concept for introducing automation approaches into existing tools
- Creation of intranet articles for project marketing
- Responsible for project governance through reporting and resource planning in the sub-program
- Agile development of the project methodology
- Gathering customer requirements (Requirements Engineering)
- Preparation and support of contract negotiations (7-year term, 500+ million budget)
Wolfgang O.
Last position:
Project Manager at EnBW - Netze Südwest
- New development and further development of the existing MS Dynamics CRM
IT systems: Microsoft Dynamics Customer Service, SharePoint, DevOps, SAP IS-U
- CRM implementation / further development
- Taking over from the previous service provider
- Business process analysis
- Agile project organization
- Business analysis / requirements engineering with AI support
- Use of AI in development
- Analysis of master data processes
- CRM customer data management
- Requirements documentation
- Stakeholder management
- Workshop moderation
Michael R.
Last position:
Project Manager at Payone GmbH (Worldline AG)
- Objective/Motivation: PAYONE urgently needs a 360° view of its customers. So far, PAYONE has had no company-wide master data strategy. It is not possible to identify customers across all relevant systems.
The organization is to be enabled to identify customers across all relevant systems. Establishing the basis for master data management at PAYONE
- Challenge: Due to company acquisitions, the system landscape is very heterogeneous. The company is highly dynamic and burdened with many system harmonization and integration projects, meaning that resource bottlenecks and changes in project priorities repeatedly create an almost impossible task.
Due to BaFin findings, the project has a central task and role. The first focus is the migration of all customers, including their AML/KYC data, from the master data backend systems to Salesforce. This is intended to resolve one of the largest findings and establish the corresponding ODD/EDD processes.
In addition, customer data must be harmonized in Salesforce. Previous migrations resulted in duplicate customer records in some cases. The aim is therefore to maintain only one customer in Salesforce and, using the relevant information from the backend systems, also be able to identify which products the customer uses and in which processing systems the customer obtains PAYONE services.
Project: ONE Customer
Budget: €1.5 million
Team: 10/30 employees (full-time/part-time); 4 vendors/providers
Integration: 8 (subsystems/interfaces)
Applications: Salesforce; SAP S4/HANA; in-house developments
Tools: MS Office; Jira, Confluence, SharePoint
Methods: Hands-on; Agile (SAFe); Prince2
Alexander P.
Last position:
Senior Solution Architect at IT.NRW - The IT service provider of the state of North Rhine-Westphalia
- Responsible for the solution architectures of the eGov solution "e-Akte" for KRITIS authorities of the state of NRW, tailored to the specific needs of the customers, as well as ensuring that these solutions can be operated efficiently and reliably
- Modeling the KRITIS IT architecture (cloud infrastructure, cybersecurity and development) using Archimate
- Ensuring IT governance, compliance, data protection, and the establishment of standards in line with the business strategy
- Managing service providers for the eAkte product nscale from Ceyonic
- EAM and LeanIX, documentation of IT systems, interfaces, technologies
- Solution architecture & stakeholder management, including business units & IT teams
Lisa-Simone F.
Last position:
Freelance Consultant at Flämig Consulting
- Development of modular service building blocks
- Creation of practical templates and standard deliverables
- Conducting scoping discussions
Hoa Josef N.
Last position:
AI Architect and Enabler at Inhouse / AI Business
Technologies: n8n, Notion, OpenAI API, Claude, MS AI Foundry, MS CoPilot Studio, MS CoPilot, LLM, Node.js, Vercel, LangGraph, PostgreSQL, pgEdge, pgvector, Docker, LangChain, Ollama, Open WebUI
- Continuous evaluation and prioritization of internal automation needs
- ~20 AI agents in active use: research, content pipelines, document processing
- 5 n8n workflows for automated data and process control
- Architecture built on the same principles as in customer projects: state management, event-driven orchestration, API integration
- Ongoing operation and further development
Yaroslav S.
Last position:
Senior Low-Code Consultant at Freelancer
Structured analysis and evaluation of business processes
Gathering, documenting, and prioritizing requirements
Creating business-friendly and technically executable process models
Use of Camunda tools
Deriving requirements and interfaces from BPMN diagrams
Coordination with stakeholders and business units
Translating business requirements into technical solution designs
Implementing efficient and tailored applications
Systematic collection, analysis, and documentation of requirements
Prioritizing and validating requirements in close collaboration with stakeholders
Alignment between business and development to ensure shared objectives
Creating use cases, user stories, and acceptance criteria
Continuous requirements and change management throughout the project lifecycle
Define project goals and create project plans
Delegate tasks and monitor project progress
Monitor budgets and inform stakeholders
Mendix: Architecture, development, and maintenance of custom applications (Microflows, Domain Model, Security, XPath)
Modeling Mendix workflows for process optimization
Develop scalable apps with Mendix including REST/SOAP integration with SAP, SQL, Azure & SharePoint
UI design for Mendix using Atlas UI, Fluent UI, HTML, CSS, JavaScript
Develop web & mobile apps with Mendix using agile methods (Scrum, Kanban)
Implement business logic with Mendix Microflows and Nanoflows
Performance optimization and architecture improvements for Mendix applications
Conduct Mendix training
Create technical documentation and best practices for Mendix
Coaching and mentoring for low-code development with Mendix
Reinhold M.
Last position:
Business Analyst, Proxy PO, Epic Owner, Quality Assurance at Digital Charging Solutions
- Design and supervise implementation, testing and rollout of end-to-end processes and system integrations (frontend & backend)
- Integrate with OEMs (Daimler, BMW/MINI) and CPOs (Ionity and others)
- Introduce CPO discount packages with lifecycle processes
- Implement consenting process for GTC & tariff updates and marketing opt-ins via SAP Emarsys
- Automate blocking/unblocking of customers and integrate MS Dynamics CRM and proprietary 3rd level tool
- Coordinate migration and go-live of new fleet portal
- Migrate PSP from Datatrans to Adyen (credit card, PayPal) and integrate SEPA/BACS with Adyen via webhooks
- Support and enhance OpenInformer billing engine: Oracle→PostgreSQL migration, PostgreSQL upgrade, regression test suite, performance troubleshooting, invoice relocation to Azure Storage
- Identify and analyze fraud cases and implement countermeasures
- Provide problem management, incident support and hypercare after major rollouts
Thorsten L.
Last position:
Senior Security Analyst
- Analysis and remediation of security vulnerabilities in a risk assessment system for energy trading
- System analysis
- Threat modeling
- Decision-making on vulnerability mitigation strategies
- Implementation of vulnerability detection mechanisms
- Security scans
- DevSecOps practices
- Technical environment: Visual Studio Code, JetBrains Suite, MS Threat Modeling Tool, DevSecOps, Git, AWS, DynamoDB, SQL Server, Endur, Snowflake, Orca
- Languages: C#, JavaScript, TypeScript, Python, PowerShell, Bash, Terraform, SQL
Olga M.
Last position:
Telefónica Deutschland Holding AG
- Implemented the BI solution and replaced the old BI landscape
- Led the “Sales Bonus Plan” subproject: expanded the existing solution and migrated to Azure (Databricks)
- Led the “Cognos Migration” subproject: expanded existing data warehouses based on MS technologies (source systems: Oracle), analyzed business requirements and designed the technical solution
- Expanded the relational DWH database
- Developed ETL processes using SSIS
- Developed the multidimensional database (OLAP Cubes/SSAS)
Mohamad D.
Last position:
Project Engineer at BMW Group AG
- Designed and implemented Azure Kubernetes Clusters, and managed DNS and Firewall solutions, enhancing network security and reliability.
- Led projects using Agile Scrum methodologies to streamline development cycles and improve project efficiency.
- Fostered and maintained relationships with suppliers to ensure timely project deliverables and resource availability.
- Managed continuous integration and delivery (CI/CD) pipelines using Jenkins, Sonar, GitHub, Bitbucket, and Terraform within the BMW Azure Cloud environment.
- Utilized Fortify SSC and Contrast AST for robust application security testing.
- Directed DevOps engineering initiatives on the SAP Business Technology Platform (BTP), focusing on streamlining development and deployment processes.
- Service Now governance, risk und compliance (GRC&IRM).
Michael S.
Last position:
Project Manager – Business Analyst – Demand Manager at Rheinmetall AG
- Gathering, evaluating, and prioritizing strategic demands from the Electronics and Power Systems business units
- Supporting the digitalization of business processes for Electronics and Power Systems
- Process digitalization and IT architecture planning, including network infrastructure
- Reviewing demands with regard to existing solutions in coordination with IT and business departments
- Designing and implementing possible business architectures
- Planning implementation projects, in particular supporting import control through the introduction of SAP GTS
- Acting as the interface between business departments and IT
- Creating and implementing concepts for IT security, compliance, data protection, and the protection of classified information
- Conducting workshops, process analyses, and training sessions
- Stakeholder management and change management
- Technologies used: SAP GTS, SAP MM, SAP SD, MS Office 2016, MS SharePoint, ServiceNow, SharePoint
Moez S.
Last position:
Data Engineer at Loschelder Rechtsanwälte Partnerschaftsgesellschaft mbB
- Designed a future-proof client database for marketing purposes
- Analyzed requirements, designed, and modeled an entity-relationship model
- Consolidated and optimized a client file from various data sources for targeted marketing campaigns
- Worked closely with marketing and IT in an agile environment to iteratively develop the solution
- Technologies and methods: MS Office (mainly Excel), MS Dynamics CRM, MS SharePoint
Marco G.
Last position:
CEO & Founder at Dynabryx Consulting GmbH (i.G.)
Discover over 15,000 top freelancers
Statistics of experts using Microsoft Dynamics CRM
Aggregated from the professional profiles of matched freelancers.
Experience
22 years
Position duration
2.7 years
Positions per freelancer
15
Top business areas
Information Technology, Project Management, Product Development
Top industries
Information Technology, Professional Services, Manufacturing
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
91%
Master's degree or higher
34%
Doctorate
3%
Certifications per freelancer
4
Most common languages
German, English, French
Speak two or more languages
98%
Based on our profile pool as of 19 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Germany using Microsoft Dynamics CRM
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Microsoft Dynamics CRM experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (96%)
- Professional Services (62%)
- Manufacturing (53%)
- Retail (47%)
- Government and Administration (38%)
- Banking and Finance (36%)
- Healthcare (28%)
- Media and Entertainment (28%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Customer operations
Microsoft Dynamics CRM is Microsoft's customer relationship management software for organizing interactions across sales, service and marketing. It is now commonly delivered through Dynamics 365 applications, with customer data managed in Microsoft Dataverse. Companies use it to create connected processes from lead qualification to support resolution.
Core applications
The ecosystem covers Dynamics 365 Sales, Customer Service, Customer Insights and related business applications. Strong specialists shape solutions around the operating model rather than forcing every team into the same workflow.
- Sales pipelines, accounts and opportunity management
- Case handling, service queues and knowledge bases
- Customer journeys, segmentation and consent processes
- Dashboards, forecasting and operational reporting
Technical ecosystem
Projects often combine Dataverse, Power Apps, Power Automate and Power BI. Specialists may also work with Microsoft 365, Teams, SharePoint, Azure services, APIs and integration middleware. Configuration, security roles, business rules, custom tables and automated flows must work together cleanly.
When expertise matters
Companies bring in freelance specialists during CRM rollouts, migrations, redesigns and periods of rapid process change. External expertise is useful when internal teams need a clear solution design, faster delivery or help connecting Dynamics 365 to ERP, websites, contact centres and data warehouses.
- Replacing spreadsheets or fragmented customer records
- Moving from legacy Dynamics CRM to Dynamics 365
- Standardizing sales and service processes across regions
- Improving adoption through tailored forms and automation
Germany delivery context
In Germany, Microsoft Dynamics CRM can support manufacturing, professional services, retail, logistics and public-facing organizations with complex account and service structures. Projects may require close coordination with local business teams, German-language users and existing Microsoft environments. Remote delivery works well when workshops, documentation and governance are planned clearly; on-site sessions can help with process discovery and change management.
Strong specialist profile
A capable professional combines CRM process knowledge with practical configuration and integration skills. Look for experience translating stakeholder needs into maintainable Dataverse models, sensible security, reliable automation and useful reporting. Quality is visible in clean documentation, controlled releases, user-focused training and solutions that remain manageable after handover.
Frequently asked questions
Questions about Microsoft Dynamics CRM? Start with the answers below.
Microsoft Dynamics CRM is used to manage customer, prospect and service information in one connected environment. Teams use it for sales pipelines, account planning, case management, customer journeys, activity tracking and reporting. The modern product family is usually delivered through Dynamics 365 applications.
Dynamics 365 is often weighed against Salesforce for sales and customer service projects. Its close connection with Microsoft 365, Dataverse, Power Platform and Azure can suit organizations already invested in the Microsoft ecosystem, while Salesforce may be preferred for other operating models. The right choice depends on process fit, integration needs and internal skills.
A strong Microsoft Dynamics CRM specialist may also work with Dataverse, Power Apps, Power Automate and Power BI. Useful adjacent skills include API integration, data migration, identity and access management, business analysis, user training and change management. Knowledge of Microsoft 365 and Azure is valuable for connected solutions.
The required experience depends on the scope and risk of the project. A simple configuration can suit a specialist focused on forms, views and workflows, while a multi-country rollout, complex migration or regulated integration needs deeper solution design and governance experience. Ask for comparable Dynamics 365 or legacy Dynamics CRM deliverables, not only product certifications.
Yes, Microsoft Dynamics CRM work can often be delivered remotely from Germany when access, workshops and decision paths are organized well. On-site collaboration can still help with process discovery, stakeholder alignment and user training. Agree on communication routines, documentation standards and German-language support if local teams require it.
Review how the Dynamics CRM professional explains data models, security, automation and integration choices. Ask for examples of documentation, testing, migration planning and user adoption work. A quality specialist connects configuration decisions to measurable business processes without adding unnecessary customization.
Microsoft Dynamics CRM is the former and still widely used name for Microsoft's CRM products. The current cloud offering is mainly known as Dynamics 365, with applications such as Sales and Customer Service built around Dataverse. Projects may involve legacy Dynamics CRM environments as well as newer Dynamics 365 components.
Before starting, a Dynamics 365 freelancer should clarify the application scope, tenant and environment setup, data ownership, integration boundaries and release process. They should also understand whether the work is configuration, migration, custom development, support or user enablement. Clear responsibilities reduce rework across the Microsoft ecosystem.
The average hourly rate of freelancers in Germany who have used Microsoft Dynamics CRM in their recent projects is 106 €, which corresponds to a daily rate of about 847 € based on an 8-hour working day.
Of the freelancers in Germany who have used Microsoft Dynamics CRM in their recent projects, 91% hold at least a Bachelor's degree, 34% hold at least a Master's degree, and 3% hold a doctorate.
On average, freelancers in Germany who have used Microsoft Dynamics CRM in their recent projects have 22 years of professional experience, with a single engagement typically lasting around 2.7 years.
The most common languages among freelancers in Germany who have used Microsoft Dynamics CRM in their recent projects are German (100%), English (98%), and French (17%).
The most common industries among freelancers in Germany who have used Microsoft Dynamics CRM in their recent projects are Information Technology (96%), Professional Services (62%), and Manufacturing (53%).
The most common business areas among freelancers in Germany who have used Microsoft Dynamics CRM in their recent projects are Information Technology (91%), Project Management (79%), and Product Development (72%).
Main locations of FRATCH Experts, who have recently used Microsoft Dynamics CRM
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg 
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