Microsoft Dynamics CRM Expert in Germany
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Meet FRATCH Experts in Germany, who have recently used Microsoft Dynamics CRM
William N.
Last position:
Power BI Solutions Architect/Engineer & AI Consultant at AVERDUNG GmbH
- Redesign of the company’s BI infrastructure: replacement of a fragmented landscape of manually maintained Excel solutions and CSV imports with a centralized Power BI environment using a unified data model as the company-wide single source of truth
- Consolidation of previously isolated reporting logic in a central semantic model – elimination of redundant files, manual data transfers and inconsistent metrics across departments
- Forecasting & Planning: Design and implementation of company-wide liquidity planning in Power BI – from business logic to a fully automated, data-source-driven planning model replacing the previous manual Excel process; enabling rolling forecasts and continuously up-to-date cash flow transparency for management
- Optimization of existing Power BI dashboards in terms of performance, structure and analytical value using an AI-native approach
- Analysis and improvement of the data model, including data quality analyses, data cleansing and consistent modeling using Star Schema, DAX and Power Query
- Incident & Anomaly Analysis: Identification, investigation and explanation of data anomalies, including root-cause analysis and specific recommendations for action
- AI Solution Architecture: Connecting Business Central and Power BI to LangDock via MCP (Model Context Protocol) for AI-supported data usage
- Development of a historical data layer as a basis for trend and time-series analyses
- AI-supported automation: Design and development of AI skills, agents, loops and processes for the automated analysis and interpretation of reports
- Automated reporting workflow: Setup of scheduled, automated email delivery of AI-generated analyses and recommendations to stakeholders
- Gathering and documentation of business requirements and coordination with business departments and IT as part of requirements engineering / product owner activities
- Breaking down overall requirements into clearly defined work packages and tasks
- Definition, prioritization and management of milestones throughout the entire project lifecycle
Tools: POWER BI, M365, Copilot Studio, MIRO, Microsoft Business Central, Microsoft Fabric, Claude AI, ChatGPT, LangDock, MS VS Code
Matthias S.
Last position:
Overall Project Coordinator at Bundeswehr Informatik (BWI GmbH)
- PMO Lead Security Clearance 2 (SÜ2) verified
- Reporting to the GMN sub-program management
- System maintenance 25+
- Functional management and coordination of the Jira setup
- Preparation of decision papers (e.g. project planning, governance model, communication plans, controlling models, roles and responsibilities matrices)
- Development of program-wide knowledge management using Confluence, creation of Jira concept
- Development of an access concept for all project tools
- Analysis of existing processes, identification of improvement potential, and design of solutions to increase efficiency and effectiveness
- Development of a concept for introducing automation approaches into existing tools
- Creation of intranet articles for project marketing
- Responsible for project governance through reporting and resource planning in the sub-program
- Agile development of the project methodology
- Gathering customer requirements (Requirements Engineering)
- Preparation and support of contract negotiations (7-year term, 500+ million budget)
Emre S.
Last position:
IT Project Manager | SAP E-Invoicing Outbound at Rohde & Schwarz
Project: Introduction of statutory-compliant electronic invoicing (outbound, Germany) in SAP for an international technology group.
- Project management: Planning, steering and reporting of the E-Invoicing outbound rollout across all affected business areas, including budget and resource coordination.
- UAT: Structured user acceptance test with key users per business area, test cases per invoice scenario, and consolidated test results for decision making.
- Defect management: Handover and tracking of defects in Jira, including validation of the generated invoices against the statutory schemas.
- Cutover, go-live and hypercare: Readiness checks and cutover planning aligned with the statutory deadlines, coordination of go-live and stabilization during hypercare.
- Stakeholder management and reporting: Alignment with Finance, Tax, business departments and IT, preparation of status reports and decision papers, and consistent follow-up of open items.
- Change management and documentation: Communicated process changes to the business departments, enabled key users, and created process and compliance documentation to ensure traceability and audit readiness.
Marco G.
Last position:
Solution Architect & Functional/Technical Consultant
Industry: Insurance
Responsibilities:
- Creation & prioritization of the backlog
- Coordination with stakeholders from business departments, management and IT
- Overall responsibility for planning, coordination and delivery
- Roadmap, release & resource planning
- Moderation of reviews and training sessions
- Ensuring product quality
- Coordination of technical implementations
- Support during testing, acceptance and go-live
- Ensuring compliance with project goals, schedule and quality
Technological scope:
- Microsoft Dynamics 365 Sales & Customer Insights - Journeys
- JIRA, Confluence
- Power Point
- Azure DevOps
Michael R.
Last position:
Project Manager at Payone GmbH (Worldline AG)
- Objective/Motivation: PAYONE urgently needs a 360° view of its customers. So far, PAYONE has had no company-wide master data strategy. It is not possible to identify customers across all relevant systems.
The organization is to be enabled to identify customers across all relevant systems. Establishing the basis for master data management at PAYONE
- Challenge: Due to company acquisitions, the system landscape is very heterogeneous. The company is highly dynamic and burdened with many system harmonization and integration projects, meaning that resource bottlenecks and changes in project priorities repeatedly create an almost impossible task.
Due to BaFin findings, the project has a central task and role. The first focus is the migration of all customers, including their AML/KYC data, from the master data backend systems to Salesforce. This is intended to resolve one of the largest findings and establish the corresponding ODD/EDD processes.
In addition, customer data must be harmonized in Salesforce. Previous migrations resulted in duplicate customer records in some cases. The aim is therefore to maintain only one customer in Salesforce and, using the relevant information from the backend systems, also be able to identify which products the customer uses and in which processing systems the customer obtains PAYONE services.
Project: ONE Customer
Budget: €1.5 million
Team: 10/30 employees (full-time/part-time); 4 vendors/providers
Integration: 8 (subsystems/interfaces)
Applications: Salesforce; SAP S4/HANA; in-house developments
Tools: MS Office; Jira, Confluence, SharePoint
Methods: Hands-on; Agile (SAFe); Prince2
Torsten F.
Last position:
Data Analyst, Requirements Manager at Isabellenhütte Heusler GmbH
Analysis of the existing reporting platform, including processes and governance topics, with stakeholders from Sales and Marketing.
Detailed analysis and evaluation of customer-defined requirements for existing reporting and new dashboards to be established.
Support for stakeholders in managing sales processes and identifying KPI trends at an early stage.
Use of Microsoft Power BI as the central analysis and reporting platform.
Development of a proposal for the required further development of processes and the Power BI platform.
Documentation of AS-IS business processes and derivation of company-wide KPIs, including coordination with stakeholders.
Analysis and assessment of the customer's Power BI platform.
Analysis of processes and data governance.
Documentation of AS-IS business processes.
Development of recommendations for further developing processes and the reporting platform.
Design and implementation of dashboards in Power BI.
Development of company-wide KPIs and coordination with stakeholders.
Microsoft Power BI.
Data analytics.
KPI definition and reporting.
Dashboard design and data visualization.
Stakeholder management and requirements management.
Özlem A.
Last position:
Adjunct Lecturer at Whitecliffe University of Applied Sciences
- Teaching Introduction to Data Science Course in MBA Programme
Yaroslav S.
Last position:
Senior Low-Code Consultant at Freelancer
Structured analysis and evaluation of business processes
Gathering, documenting, and prioritizing requirements
Creating business-friendly and technically executable process models
Use of Camunda tools
Deriving requirements and interfaces from BPMN diagrams
Coordination with stakeholders and business units
Translating business requirements into technical solution designs
Implementing efficient and tailored applications
Systematic collection, analysis, and documentation of requirements
Prioritizing and validating requirements in close collaboration with stakeholders
Alignment between business and development to ensure shared objectives
Creating use cases, user stories, and acceptance criteria
Continuous requirements and change management throughout the project lifecycle
Define project goals and create project plans
Delegate tasks and monitor project progress
Monitor budgets and inform stakeholders
Mendix: Architecture, development, and maintenance of custom applications (Microflows, Domain Model, Security, XPath)
Modeling Mendix workflows for process optimization
Develop scalable apps with Mendix including REST/SOAP integration with SAP, SQL, Azure & SharePoint
UI design for Mendix using Atlas UI, Fluent UI, HTML, CSS, JavaScript
Develop web & mobile apps with Mendix using agile methods (Scrum, Kanban)
Implement business logic with Mendix Microflows and Nanoflows
Performance optimization and architecture improvements for Mendix applications
Conduct Mendix training
Create technical documentation and best practices for Mendix
Coaching and mentoring for low-code development with Mendix
Christian S.
Last position:
Partner and AI Transformation Guide at AI Market Dynamics & AI Content Excellence
Alexander P.
Last position:
Senior Solution Architect at IT.NRW - The IT service provider of the state of North Rhine-Westphalia
- Responsible for the solution architectures of the eGov solution "e-Akte" for KRITIS authorities of the state of NRW, tailored to the specific needs of the customers, as well as ensuring that these solutions can be operated efficiently and reliably
- Modeling the KRITIS IT architecture (cloud infrastructure, cybersecurity and development) using Archimate
- Ensuring IT governance, compliance, data protection, and the establishment of standards in line with the business strategy
- Managing service providers for the eAkte product nscale from Ceyonic
- EAM and LeanIX, documentation of IT systems, interfaces, technologies
- Solution architecture & stakeholder management, including business units & IT teams
Lisa-Simone F.
Last position:
Freelance Consultant at Flämig Consulting
- Development of modular service building blocks
- Creation of practical templates and standard deliverables
- Conducting scoping discussions
Hoa Josef N.
Last position:
AI Architect and Enabler at Inhouse / AI Business
Technologies: n8n, Notion, OpenAI API, Claude, MS AI Foundry, MS CoPilot Studio, MS CoPilot, LLM, Node.js, Vercel, LangGraph, PostgreSQL, pgEdge, pgvector, Docker, LangChain, Ollama, Open WebUI
- Continuous evaluation and prioritization of internal automation needs
- ~20 AI agents in active use: research, content pipelines, document processing
- 5 n8n workflows for automated data and process control
- Architecture built on the same principles as in customer projects: state management, event-driven orchestration, API integration
- Ongoing operation and further development
Olga M.
Last position:
Migration of the existing DWH from MS SQL Server to Azure Databricks at Oraylis GmbH
- Led the migration of the existing DWH, including HR data, application processes, project business and time tracking, from an MS SQL Server environment to Azure Databricks
- Refactored existing data models and ETL processes and extended them with new objects and functionalities
- Used Azure Databricks (Unity Catalog, Notebooks, Spark SQL, Databricks Dataflows) and Power BI
- Technologies: MS SQL Server 2019 (SSMS, SSIS), Power BI, Delta Lake, Azure Databricks
Helena S.
Last position:
PMO Consultant at Finanz Informatik
Public-sector bank
- Coordination and documentation of the onboarding/offboarding process for internal and external resources
- Coordination with specialist departments, HR and IT
- Updating resource lists and project assignments
- Requesting, tracking and documenting system and access permissions as part of access management
- Independent management of system and access permissions while taking compliance requirements into account
- Project planning and task management with Jira/ Confluence
- Project progress and management with Kanban Board
- Planning and organization of workshops, events and meetings
- Mapping and design of processes with Clarity
- Analysis and documentation of financial figures
- Administration in the systems and expense control with invoice overviews and approvals
- Financing and bonds via Shary / Sukuk
Thorsten L.
Last position:
Senior Security Analyst
- Analysis and remediation of security vulnerabilities in a risk assessment system for energy trading
- System analysis
- Threat modeling
- Decision-making on vulnerability mitigation strategies
- Implementation of vulnerability detection mechanisms
- Security scans
- DevSecOps practices
- Technical environment: Visual Studio Code, JetBrains Suite, MS Threat Modeling Tool, DevSecOps, Git, AWS, DynamoDB, SQL Server, Endur, Snowflake, Orca
- Languages: C#, JavaScript, TypeScript, Python, PowerShell, Bash, Terraform, SQL
Discover over 15,000 top freelancers
Statistics of experts using Microsoft Dynamics CRM
Aggregated from the professional profiles of matched freelancers.
Experience
20 years
Position duration
2.7 years
Positions per freelancer
15
Top business areas
Information Technology, Project Management, Product Development
Top industries
Information Technology, Professional Services, Manufacturing
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
91%
Master's degree or higher
39%
Doctorate
6%
Certifications per freelancer
4
Most common languages
German, English, French
Speak two or more languages
98%
Based on our profile pool as of 29 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts in Germany using Microsoft Dynamics CRM
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 29 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Microsoft Dynamics CRM experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (92%)
- Professional Services (60%)
- Manufacturing (56%)
- Retail (48%)
- Banking and Finance (42%)
- Government and Administration (38%)
- Healthcare (29%)
- Transportation (27%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
CRM foundation
Microsoft Dynamics CRM is Microsoft’s customer relationship management technology for organizing accounts, contacts, leads, opportunities and service interactions. It is commonly associated with Dynamics 365 Customer Engagement and supports connected processes across sales, customer service, field service and marketing. Companies use it to replace disconnected spreadsheets and give teams a shared view of customer activity.
Business applications
The technology helps organizations manage pipelines, qualify prospects, coordinate cases and guide customer journeys. Configured properly, it supports role-based workspaces, automated approvals, service queues, knowledge content and management reporting. In Germany, it is often part of broader Microsoft business environments that include Microsoft 365, Power Platform and enterprise data services.
Ecosystem and tooling
Professionals work with Dataverse, Power Apps, Power Automate, Power BI and Dynamics 365 modules around the CRM core. Integrations may use APIs, connectors, Azure services, Microsoft Teams or ERP systems such as Dynamics 365 Finance. Strong delivery also requires understanding security roles, business units, solution management, data models, testing and release processes.
Typical project work
- Configure sales, customer service or field service processes
- Migrate and cleanse customer, account and activity data
- Connect CRM records with ERP, web, email and collaboration systems
- Build Power Automate workflows, dashboards and approval paths
- Extend Dataverse with custom tables, forms and business rules
Projects may involve a new implementation, a phased rollout or a redesign of an existing environment. Freelance specialists can support discovery, solution design, configuration, integration, testing, training and post-launch improvement.
When specialists help
Companies bring in freelance expertise when internal teams need capacity for a migration, a complex integration or a change in operating model. Support is also useful when adoption is low, data quality is inconsistent, workflows have become difficult to maintain or a Dynamics 365 upgrade requires careful preparation. German organizations may need professionals who can work with local stakeholders on site or remotely and document processes clearly in English or German.
What strong professionals deliver
Experienced Microsoft Dynamics CRM specialists connect configuration choices to measurable business processes without forcing unnecessary customization. They ask precise questions about ownership, permissions, data quality and user experience before changing the system. Strong professionals create maintainable solutions, explain trade-offs, protect data during migration and leave behind clear documentation, test coverage and an orderly handover.
Frequently asked questions
Questions about Microsoft Dynamics CRM? Start with the answers below.
Microsoft Dynamics CRM is used to manage customer information and processes across sales, customer service, field service and marketing. It centralizes accounts, contacts, activities, opportunities, cases and reporting so teams can coordinate work from consistent data.
Microsoft Dynamics CRM is often chosen by organizations already invested in Microsoft 365, Dataverse, Power Platform or Dynamics ERP. Salesforce offers a different ecosystem and configuration approach, so the right choice depends on existing systems, integration needs, governance and the way teams manage customer processes.
A strong Microsoft Dynamics CRM specialist may also work with Dataverse, Power Apps, Power Automate, Power BI, Azure integrations and Dynamics 365 modules. Data migration, security roles, API design, testing and change management are also valuable when the project extends beyond basic configuration.
The required background for Microsoft Dynamics CRM depends on scope, data complexity and integration depth rather than a fixed number of years. A focused workflow change may need a configuration specialist, while a rollout or migration calls for experience with architecture, governance, testing and stakeholder coordination.
Microsoft Dynamics CRM projects can usually be delivered remotely when access, decision-making and documentation are well organized. On-site workshops may still help with process discovery, training or stakeholder alignment, particularly when German business teams need close collaboration in German.
Look for a Microsoft Dynamics CRM specialist who can explain past solutions in terms of business outcomes, data structures, security and maintainability. Ask how they handle requirements, testing, migration risks, documentation and the boundary between configuration and custom development.
Microsoft Dynamics CRM commonly connects with Microsoft 365, Teams, Outlook, Power BI, Power Automate, websites, customer portals and ERP systems. Depending on the landscape, specialists may use Dataverse, standard connectors, APIs, Azure services or integration middleware.
Microsoft Dynamics CRM is also commonly discussed as Dynamics 365 Customer Engagement, especially for the modern cloud applications covering sales and service. Some teams use the shorter name Dynamics CRM or refer to a specific application such as Dynamics 365 Sales, depending on the product scope.
The average hourly rate of freelancers in Germany who have used Microsoft Dynamics CRM in their recent projects is 105 €, which corresponds to a daily rate of about 841 € based on an 8-hour working day.
Of the freelancers in Germany who have used Microsoft Dynamics CRM in their recent projects, 91% hold at least a Bachelor's degree, 39% hold at least a Master's degree, and 6% hold a doctorate.
On average, freelancers in Germany who have used Microsoft Dynamics CRM in their recent projects have 20 years of professional experience, with a single engagement typically lasting around 2.7 years.
The most common languages among freelancers in Germany who have used Microsoft Dynamics CRM in their recent projects are German (100%), English (98%), and French (17%).
The most common industries among freelancers in Germany who have used Microsoft Dynamics CRM in their recent projects are Information Technology (92%), Professional Services (60%), and Manufacturing (56%).
The most common business areas among freelancers in Germany who have used Microsoft Dynamics CRM in their recent projects are Information Technology (90%), Project Management (79%), and Product Development (71%).
Main locations of FRATCH Experts, who have recently used Microsoft Dynamics CRM
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
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FRATCH CEO
