SAP Cloud for Customer Experts in Germany

• Modeling customer journeys and touchpoints for indirect sales partners
• Modeling and optimizing clearing processes
• Prioritizing and cleaning up the backlog of existing applications for sales partners
• Optimizing billing and service processes for sales partners
• Requirements management for replacing and rebuilding the system based on a no/low-code platform
• Supporting the implementation of a group-wide customer experience management system
• Managing external service and implementation partners

(Technology)

• Design and implementation of an SAP BTP CAP microservice to consolidate cross-system transactional checks between SAP Sales Cloud (C4C) and On-Premise SAP CRM (05/2024– 06/2025)
• Bi-directional Cloud-to-On-Premise integration enabling real-time validation of Contact lifecycle and open document dependencies prior to record updates (05/2024– 06/2025)

Responsibilities / Deliverables

• development of custom CAP (Cloud Application Programming) services on SAP BTP
• API design, data mapping, and end-to-end integration across C4C (Cloud Runway) and legacy CRM (Traditional Runway)

SAP MDG & S/4 HANA Transformation/Migration on BP/MM/FICO & FICA

• Support and consulting for the integration of SAP ECC into an SAP S/4HANA system, retirement of legacy systems, implementation, and process optimization in the new harmonized system
• Project implementation of S/4HANA Cloud Private & Public Sales & Services with SAP SCM/OTC/MM/LE/CS/PS, S/4HANA Cloud, CPI, BTP, EDI, IDOC, ABAP, User-Exit, SolMan, ITIL, SAP Cloud AL
• Customizing and optimization in OTC and MM, including condition maintenance, document type and item category extensions, integration with FI/CO, scheduling agreement configuration, material master and purchasing info record maintenance, release procedures, message control, and master data quality
• Ensuring integration of PTP with FI/CO, SD, and WM, process analysis, and efficiency improvement for the S/4HANA environment
• Process modeling in Signavio, workshops, and trainings
• 2nd & 3rd level support in OTC, MM, CS, PS, C4C Sales & Services, GTS, and MDG: incident and change tickets, feasibility analyses, service management, embedded analytics, customizing, tests, documentation, training, debugging, IDOC/EDI monitoring
• SAP S/4HANA migration: data migration, system harmonization, global rollouts, and template development
• ABAP development and optimization: reports, dialog programs, user exits, IDOC/EDI monitoring

• Executed post-carve-out stabilization, system consolidation and cybersecurity uplift. Re-assessed system landscape and assets and designed new IT strategy for future. Implemented new IT operating model focusing on product-centric organization and re-internalization of critical resources.
• Successfully designed new IT operating model of the company, based on massive reduction of external dependencies, insourcing of key positions and upskilling of employees.
• Massive reduction of IT cost in the first three years (-40m$), bringing IT spend level below Gartner industry benchmark (1.27%).
• Introduced new product-centric organization based on fusion teams between business and IT across the company.
• Administered implementation of corporate-wide IT/OT cybersecurity program with more than 60 projects.
• Continuous improvement of enterprise IT/OT cybersecurity maturity level with significant increase in the first two years (CMMI >3.5, C2M2 >2.5).
• Governed successful implementation of the business transformation program within IT area by overachieving the savings target by $8m.
• Initiated and created new cloud-based data management platform based on best-in-class technology.
• Implemented first company-wide Microsoft Copilot AI program based on various business cases, leveraging GenAI and AgenticAI.

• Integration of SAP Commerce Cloud with SAP Cloud for Customer
• Creation and execution of unit and integration tests
• Error analysis and bug fixing

• Further development and stabilization of existing IT solutions and interfaces to SAP, Salesforce.com, PIM (master data) and DAM (digital asset management)
• Project management / Business Relationship Manager / service management
• Communication between business units and IT
• Managing internal and external resources in implementing enhancements
• Coordinating integration efforts with internal and external partners
• Reviewing functional specifications

• New IT strategy and organizational model together with introduction of IT service management and SAP S/4 pre-study
• Significant cost optimizations in the areas of material, license and outsourcing costs
• Implementation of IT security strategy according to ISO 27001 and NIS-2

• Implementation of a GDPR-compliant knowledge management system "Ylvi" using Microsoft Azure Cloud Services (EU operation)
• Deployment of RAG technology (Retrieval Augmented Generation) and ChatGPT model for a digital coaching service
• Provision of company information: training documents, training videos, intranet content, technical concepts, best-practice processes, change management materials
• Used as an expert system in user support, with key users and end users
• Knowledge transfer on LLMs and RAG
• Research and development of RAG model structure and language model configuration
• Solution architecture, document analysis, test concept for language models, knowledge transfer workshops, content analysis, test concept, system prompt development
• Development control, stakeholder management, change management, implementation, deployment

• Supported the managing director and shareholder in all areas of sales
• Transformed offline marketing to online marketing
• Redefined sales processes
• Recruited 4 sales employees, 1 sales manager and 1 managing director