SAP Cloud for Customer Experts in Germany
for connected sales and service, matched in minutes with vetted freelancersHire experts who configure customer journeys, integrate SAP Sales Cloud and Service Cloud, and improve CRM processes across sales and support. FRATCH connects you with precise matches from vetted, available freelancers quickly.
Meet FRATCH Experts in Germany, who have recently used SAP Cloud for Customer
Henning U.
Last position:
Senior Expert Data Governance, Master Data Quality and Data Migration at E.ON
- Planning and implementation of a migration strategy for master and transaction data for the continuous loading of a cloud-independent database
- Creation and pilot implementation of a company-wide Business Data Model for customers, suppliers, contracts, products, prices, consumption, invoices, and dunning
- Concept and consulting for a Data Governance Framework incl. definition of committees, roles, processes, and metadata model
- Operationalization of the Data Governance Framework with definition of data standards
- Sub-project management in two pilot projects (PoCs) for Data Governance systems (ErwinDIS and Atlan)
- Training and coaching the data team in migration, data quality, and data modeling
Sara B.
Last position:
Marketing Manager at amber Tech GmbH
- Developed and implemented the overarching marketing strategy to increase brand awareness, lead generation and customer retention, closely aligned with sales and product.
- Strategically expanded market presence in Scandinavia, Belgium, Switzerland, Austria, the Netherlands and France, including country-specific communications activities.
- Established and optimized a CRM-based funnel and lead process, including the definition of KPIs, performance reporting and continuous optimization measures.
- Planned, managed and analyzed cross-channel campaigns across SEA/Google Ads, SEO, social media, email/newsletters, events, website and landing pages, as well as conversion optimization of information architecture and user journeys.
- Developed sales-supporting content such as whitepapers, case studies, newsletters and website content, and managed press and public relations as the primary contact, including for Handelsblatt.
- Built and professionally managed the marketing team with a designer and working student; briefed and managed external agencies and service providers and was responsible for a six-figure marketing budget.
Dietmar R.
Last position:
S/4 HANA Consultant at KWC Aquarotter GmbH
SD ticket processing
- Order management
- Delivery processes
- Customizing
- Interface to SAP Cloud for Customer (SAP C4C)
Yahya V.
Last position:
BTP Integration Engineer at SAP
(Technology)
- Design and implementation of an SAP BTP CAP microservice to consolidate cross-system transactional checks between SAP Sales Cloud (C4C) and On-Premise SAP CRM (05/2024– 06/2025)
- Bi-directional Cloud-to-On-Premise integration enabling real-time validation of Contact lifecycle and open document dependencies prior to record updates (05/2024– 06/2025)
Responsibilities / Deliverables
- development of custom CAP (Cloud Application Programming) services on SAP BTP
- API design, data mapping, and end-to-end integration across C4C (Cloud Runway) and legacy CRM (Traditional Runway)
Orhan Y.
Last position:
SAP Senior Consultant OTC/MM/WM/LE/CS/PS/GTS, C4C-Cloud (Sales, Services, E-Commerce) at High-Technologie
- Support and consulting for the integration of SAP ECC into an SAP S/4HANA system, retirement of legacy systems, implementation, and process optimization in the new harmonized system
- Project implementation of S/4HANA Cloud Private & Public Sales & Services with SAP SCM/OTC/MM/LE/CS/PS, S/4HANA Cloud, CPI, BTP, EDI, IDOC, ABAP, User-Exit, SolMan, ITIL, SAP Cloud AL
- Customizing and optimization in OTC and MM, including condition maintenance, document type and item category extensions, integration with FI/CO, scheduling agreement configuration, material master and purchasing info record maintenance, release procedures, message control, and master data quality
- Ensuring integration of PTP with FI/CO, SD, and WM, process analysis, and efficiency improvement for the S/4HANA environment
- Process modeling in Signavio, workshops, and trainings
- 2nd & 3rd level support in OTC, MM, CS, PS, C4C Sales & Services, GTS, and MDG: incident and change tickets, feasibility analyses, service management, embedded analytics, customizing, tests, documentation, training, debugging, IDOC/EDI monitoring
- SAP S/4HANA migration: data migration, system harmonization, global rollouts, and template development
- ABAP development and optimization: reports, dialog programs, user exits, IDOC/EDI monitoring
Adnan K.
Last position:
Chief Information Officer at ARLANXEO Deutschland GmbH
- Executed post-carve-out stabilization, system consolidation and cybersecurity uplift. Re-assessed system landscape and assets and designed new IT strategy for future. Implemented new IT operating model focusing on product-centric organization and re-internalization of critical resources.
- Successfully designed new IT operating model of the company, based on massive reduction of external dependencies, insourcing of key positions and upskilling of employees.
- Massive reduction of IT cost in the first three years (-40m$), bringing IT spend level below Gartner industry benchmark (1.27%).
- Introduced new product-centric organization based on fusion teams between business and IT across the company.
- Administered implementation of corporate-wide IT/OT cybersecurity program with more than 60 projects.
- Continuous improvement of enterprise IT/OT cybersecurity maturity level with significant increase in the first two years (CMMI >3.5, C2M2 >2.5).
- Governed successful implementation of the business transformation program within IT area by overachieving the savings target by $8m.
- Initiated and created new cloud-based data management platform based on best-in-class technology.
- Implemented first company-wide Microsoft Copilot AI program based on various business cases, leveraging GenAI and AgenticAI.
Matthias K.
Last position:
Head of IT at Radeberger Gruppe KG
- New IT strategy and organizational model combined with the introduction of IT service management and SAP S/4 preliminary study
- Significant cost optimization in the areas of operating, license and outsourcing costs
- Implementation of an IT security strategy according to ISO 27001 and NIS-2
David A.
Last position:
Senior SAP Commerce Cloud Developer at Freelancer
- Integration of SAP Commerce Cloud with SAP Cloud for Customer
- Creation and execution of unit and integration tests
- Error analysis and bug fixing
Mario M.
Last position:
Product / Solution Owner B2B Webshop Applications at Triumph International AG
- Further development and stabilization of existing IT solutions and interfaces to SAP, Salesforce.com, PIM (master data) and DAM (digital asset management)
- Project management / Business Relationship Manager / service management
- Communication between business units and IT
- Managing internal and external resources in implementing enhancements
- Coordinating integration efforts with internal and external partners
- Reviewing functional specifications
Tom W.
Last position:
Interim Customer Experience Manager, Indirect Sales Systems at badenova Energie GmbH
- Modeling customer journeys and touchpoints for indirect sales partners
- Modeling and optimizing clearing processes
- Prioritizing and cleaning up the backlog of existing applications for sales partners
- Optimizing billing and service processes for sales partners
- Requirements management for replacing and rebuilding the system based on a no/low-code platform
- Supporting the implementation of a group-wide customer experience management system
- Managing external service and implementation partners
Andreas N.
Last position:
Project Manager at Rundfunk Berlin-Brandenburg rbb / IVZ
- Implementation of a GDPR-compliant knowledge management system "Ylvi" using Microsoft Azure Cloud Services (EU operation)
- Deployment of RAG technology (Retrieval Augmented Generation) and ChatGPT model for a digital coaching service
- Provision of company information: training documents, training videos, intranet content, technical concepts, best-practice processes, change management materials
- Used as an expert system in user support, with key users and end users
- Knowledge transfer on LLMs and RAG
- Research and development of RAG model structure and language model configuration
- Solution architecture, document analysis, test concept for language models, knowledge transfer workshops, content analysis, test concept, system prompt development
- Development control, stakeholder management, change management, implementation, deployment
Kamlesh J.
Last position:
Solution Architect (MDG & S/4 HANA) at Freelancer
SAP MDG & S/4 HANA Transformation/Migration on BP/MM/FICO & FICA
Jürgen S.
Last position:
Interim Manager Member of the Executive Management at SAL Scholz Automotive Logistik GmbH
- Supported the managing director and shareholder in all areas of sales
- Transformed offline marketing to online marketing
- Redefined sales processes
- Recruited 4 sales employees, 1 sales manager and 1 managing director
Dr Serhat G.
Last position:
IT-Freelancer at IT-Freelancer
Discover over 15,000 top freelancers
Statistics of experts using SAP Cloud for Customer
Aggregated from the professional profiles of matched freelancers.
Experience
22 years
Position duration
2.4 years
Positions per freelancer
12
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Professional Services, Automotive
Certification focus areas
Information Technology, Project Management, Sales
Bachelor's degree or higher
91%
Master's degree or higher
45%
Doctorate
18%
Certifications per freelancer
2
Most common languages
German, English, French
Speak two or more languages
100%
Based on our profile pool as of 29 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts in Germany using SAP Cloud for Customer
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 29 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
SAP Cloud for Customer experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (93%)
- Professional Services (64%)
- Automotive (57%)
- Transportation (57%)
- Manufacturing (57%)
- Chemical (50%)
- Retail (50%)
- Energy (29%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Customer operations
SAP Cloud for Customer is SAP’s cloud CRM suite for managing sales, service and customer engagement. It gives teams a shared view of accounts, contacts, activities, opportunities, cases and interactions. Companies use it to connect front-office work with core SAP business processes.
Sales and service use
The suite supports structured work across the customer lifecycle, from lead qualification and opportunity management to service requests and field activities. Typical deliverables include:
- Sales pipelines, account plans and forecasting workflows
- Service case management and knowledge processes
- Customer data models, dashboards and approval flows
- User experiences for sales, support and field teams
SAP ecosystem
Strong specialists understand the relationship between SAP Cloud for Customer, SAP Sales Cloud and SAP Service Cloud. They often work with SAP S/4HANA, SAP Business Technology Platform, SAP Integration Suite and SAP Analytics Cloud. Relevant work includes APIs, master-data synchronisation, identity management, permissions and integration monitoring.
When expertise matters
Companies bring in freelance professionals during CRM rollouts, process redesigns, migrations, integrations or periods of peak delivery demand. Germany-based organisations may value specialists who can collaborate on site or remotely and communicate clearly with local sales, service and IT stakeholders. Expertise is also useful when adoption is weak or reporting does not reflect business needs.
Delivery quality
A capable professional starts with customer processes rather than default configuration. They clarify ownership, data quality, security roles and integration boundaries before changing the system. They document decisions, test realistic user journeys and make sure training, support and release planning are part of the delivery.
Practical collaboration
The best fit depends on the scope: configuration, integration, data migration, analytics, rollout leadership or ongoing optimisation. Look for evidence of completed SAP Cloud for Customer work, sound knowledge of adjacent SAP systems and the ability to explain trade-offs to business users. Clear documentation and reliable handover matter as much as technical execution.
Frequently asked questions
Need clarity? These are the questions we hear most often about SAP Cloud for Customer.
SAP Cloud for Customer is used to manage sales, customer service and engagement processes in the cloud. It supports account management, lead and opportunity work, service cases, activities, reporting and connected customer data.
SAP Cloud for Customer is often considered when a company already relies on SAP business processes and wants close alignment with its ERP landscape. Salesforce and Microsoft Dynamics 365 may offer different ecosystem strengths, so the right choice depends on integration needs, operating model, user adoption and existing skills.
A strong SAP Cloud for Customer specialist may also understand SAP S/4HANA, SAP Integration Suite, SAP Business Technology Platform and SAP Analytics Cloud. Knowledge of APIs, customer master data, identity management, security roles and CRM process design is valuable.
For SAP Cloud for Customer, look for experience that matches the delivery stage: discovery, configuration, integration, migration, testing, rollout or optimisation. A specialist should be able to explain their role, the business process involved and how they handled data, permissions and user adoption.
SAP Cloud for Customer projects can often be delivered remotely when workshops, system access and decisions are organised well. On-site sessions may still help with process discovery, stakeholder alignment and training, while German-language communication can be important for local business teams.
Ask a SAP Cloud for Customer professional to describe how they approach requirements, integration dependencies, testing and handover. Strong answers connect configuration choices to measurable business processes without relying on generic SAP terminology.
SAP Cloud for Customer is the former and broader product name associated with SAP’s cloud CRM offering. SAP Sales Cloud and SAP Service Cloud describe the sales and service capabilities and naming used across the product’s evolution.
A SAP Cloud for Customer professional should clarify the tenant setup, scope, integrations, data ownership, release process and stakeholder responsibilities early. Familiarity with SAP Sales Cloud, SAP Service Cloud and the client’s SAP landscape helps prevent gaps between CRM configuration and connected business systems.
The average hourly rate of freelancers in Germany who have used SAP Cloud for Customer in their recent projects is 114 €, which corresponds to a daily rate of about 916 € based on an 8-hour working day.
Of the freelancers in Germany who have used SAP Cloud for Customer in their recent projects, 91% hold at least a Bachelor's degree, 45% hold at least a Master's degree, and 18% hold a doctorate.
On average, freelancers in Germany who have used SAP Cloud for Customer in their recent projects have 22 years of professional experience, with a single engagement typically lasting around 2.4 years.
The most common languages among freelancers in Germany who have used SAP Cloud for Customer in their recent projects are German (100%), English (100%), and French (43%).
The most common industries among freelancers in Germany who have used SAP Cloud for Customer in their recent projects are Information Technology (93%), Professional Services (64%), and Automotive (57%).
The most common business areas among freelancers in Germany who have used SAP Cloud for Customer in their recent projects are Information Technology (86%), Project Management (79%), and Operations (71%).
Main locations of FRATCH Experts, who have recently used SAP Cloud for Customer
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
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Philipp Thomaschewski
FRATCH CEO
