Tom Witkovsky - Interim Customer Experience Manager, Indirect Sales Systems

Q: Where is Tom based?

Tom is based in Kirchzarten, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Tom speak?

Tom speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Tom have?

Tom has at least 5 years of experience. During this time, Tom has worked in at least 10 different roles and for 10 different companies . The average length of individual experience is 1 year and 6 months . Note that Tom may not have shared all experience and actually has more experience.

Q: What is Tom's latest experience?

Tom's most recent position is Interim Customer Experience Manager, Indirect Sales Systems at badenova Energie GmbH .

Q: What companies has Tom worked for in recent years?

In recent years, Tom has worked for badenova Energie GmbH , Energieberatung Verbraucherzentrale Berlin , Swiss Life AG , Verbraucherzentrale Bundesverband , and Zehnder Group AG .

Q: Which industries is Tom most experienced in?

Tom is most experienced in industries like Energy , Manufacturing , and Sport . Tom also has some experience in Insurance , Information Technology , and Government and Administration .

Q: Which business areas is Tom most experienced in?

Tom is most experienced in business areas like Information Technology , Project Management , and Marketing . Tom also has some experience in Quality Assurance , Operations , and Customer Service .

Q: What is Tom's education?

Tom holds a Bachelor in Mechanical Engineering, Materials and Joining Technology from TU Berlin and TFH Berlin .

Recommended expert

Kirchzarten, Germany

Check rate

Experience

Aug 2024 - Feb 2025

7 months

Interim Customer Experience Manager, Indirect Sales Systems

badenova Energie GmbH

Modeling customer journeys and touchpoints for indirect sales partners
Modeling and optimizing clearing processes
Prioritizing and cleaning up the backlog of existing applications for sales partners
Optimizing billing and service processes for sales partners
Requirements management for replacing and rebuilding the system based on a no/low-code platform
Supporting the implementation of a group-wide customer experience management system
Managing external service and implementation partners

Jul 2023 - Dec 2024

1 year 6 months

Interim Project Manager, Brand and Media Asset Management System

Energieberatung Verbraucherzentrale Berlin

Gathering requirements for brand management (processes, data flow, system landscape, stakeholders)
Preparing an evaluation matrix for selecting and evaluating system and service providers
Analyzing the evaluation and make-or-buy decision
Preparing the tender and functional specification
Supporting the content, functional, and visual concept of the system
Project coordination, QA, rollout planning, and hypercare

Jan 2023 - Oct 2023

10 months

Interim Program Lead, Partner Billing System

Swiss Life AG

Functional and IT program leadership and consulting
Coordinating different workstreams, IT modules, and their PO/PM
Architecture reviews and harmonization of waterfall/agile in LeSS/SAFe
Controlling and reporting of various sub-modules
Gathering requirements for migration concepts, rollout, and operations
Project reporting and controlling
Escalation and stakeholder management at C-level
Coordinating and documenting data migration, as well as reviewing historical plans and replanning

Jun 2022 - Aug 2022

3 months

Interim Consultant for Evaluation of Content and Digital Asset Management System

Verbraucherzentrale Bundesverband

Gathering requirements for editorial and structured content as well as digital assets and their creation
Modeling structures and media channels
Translating the requirements into a functional specification based on use cases as the basis for the implementation tender

Jul 2021 - Aug 2022

1 year 2 months

Interim Head of Digital Group Marketing / Group Websites Relaunch

Zehnder Group AG

Taking over and coaching the international project organization
Optimizing project methodologies and reorienting the project scope
Optimizing budget planning, controlling, requirements gathering, and methodology
Functional design for various B2B applications
Managing vendors for design and implementation
Editorial content creation and translation processes
Integrating PIM/DAM and planning the rollout of a multibrand CMS

May 2021 - Oct 2022

1 year 6 months

Interim Program Manager IT Digitalization Projects for National Teams

DFB IT

Coordination of various IT projects and their project managers within the DFB Academy environment
Harmonization of budgeting, controlling and reporting of various digitalization projects
Gathering football-specific and organizational requirements and designing concepts around the national teams
Conducting tenders with evaluation of service providers for social apps, scouting portals, medical systems and team management
Creating and maintaining backlogs of multiple existing applications
Coordinating implementation, quality assurance and roll-out of custom developments
Optimizing analytics and reporting for DFB websites based on Adobe Analytics
Designing and prototyping test automation with Robot Framework and Selenium WebDriver

Dec 2020 - Apr 2021

5 months

Interim Overall Project Manager for B2B E-Business Framework Replacement

nexMart GmbH & Co. KG

Harmonizing and synchronizing multiple DevOps-SCRUM teams for the shop, catalog data and order processing
Optimizing existing Definition of Ready and Definition of Done
Developing the overall project plan, resource and capacity planning, as well as critical path mapping in Jira and Confluence
Designing the domain and feature architecture
Drafting stakeholder communication and migration planning for hundreds of customer order path configurations
Coaching subproject managers

Sep 2019 - Jan 2020

5 months

Interim Manager and E-Commerce Architect

Wittur Group / Sematic

Consolidation and harmonization of existing e-commerce systems in the digital B2B spare parts sales
Analyzing organizational conditions and system landscapes (shops, ERP, CRM, PDM/PIM, MAM)
Defining requirements for the future system landscape and harmonizing the international ERP landscape
Preparing and conducting international tenders for shop software and service providers
Negotiating with software vendors and service providers
Designing business requirements, ROI models, information, domain, service and UX/UI architectures, as well as product catalog structures and navigation metaphors

Apr 2019 - Aug 2019

5 months

Interim Product Owner SaaS / IoT Platform

BlueID GmbH

Optimizing and structuring the Scrum process for a global 10-person team of UX, development, marketing and support
Prioritizing epics and stories in the product and groomed backlog
Introducing quality assurance standards (definition of epics, stories, tasks, acceptance criteria)
Developing a feature roadmap for SaaS cloud, web and app applications
Designing a feature booking and subscription portal
Planning tech stack harmonization and introducing Adobe XD for UX/UI
Modeling and establishing knowledge, documentation and transfer processes
Contributing to planning the rollout of a CRM system (Salesforce)
Coordinating participation in a tender for access management
Planning and conducting the onboarding of the successor as product owner

May 2018 - Jul 2018

3 months

Interim Consultant for Digitalization of Data Flow Processes

OMYA AG

Modeling data flow processes for editorial and structured content (BPMN)
Evaluating CMS requirements and developing concepts
Modeling data flow processes for a B2B shop and CRM (Salesforce)

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Energy, Manufacturing, Sport, Insurance, and Information Technology.

Energy

Manufacturing

Sport

Insurance

Information Technology

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Marketing, Operations, Quality Assurance, and Customer Service.

Information Technology

Project Management

Marketing

Operations

Quality Assurance

Customer Service

Skills

Concepts For B2c/B2b E-Business And E-Commerce Systems Across The Entire Customer Lifecycle In Front- And Back-End
Product Owner Business And Process Analyses, Business Value & Backlog Management For Digital Products And Systems
Customer Experience Modeling Of Customer & User Journeys Across Offline And Online Touchpoints, Information Architectures, Ux Wireframes And Clickable Prototypes, Digital Brand And Marketing Management Systems
Project And Interim Management: Linear And Iterative Project Management, Preparation And Facilitation Of Workshops, Turnaround Of Digital Projects, Planning And Execution Of Tenders, Development And Leadership Of Digital Organizations
Strong Technical Understanding Of Cms, Dam, Pim, E-Business & Shops, No/Low-Code, Portals, Marketing Automation, Crm, Mobile, Iot
Strategic. Creative. Agile. Resilient. Disruptive. Empathetic. Communicative. Curious. Able To Handle Conflict. Critical. Team Player. Goal-Oriented. Reliable. Pragmatic. Direct.
Automotive, Construction And Building Technology, Electrical Engineering, Building Services, Aerospace, Mechanical And Plant Engineering, Associations And Federations, Publishing And Media, Public Administration
Adobe Experience Manager, Atlassian Confluence, Atlassian Jira, Axure, Camunda, Drupal, Figma, Firstspirit, Frontify, Html, Infor Nt, Intershop, Intrexx, Inxmail, Liferay, Magento, Mailchimp, Marketo, Ms Dynamics, Ms Office, Opencms, Oxid Esales, Pimcore, Salesforce, Sap C4c, Sap Hybris, Selenium Webdriver, Shopware, Spryker, Stibo, Storyblok, Typo3, Visual Studio Code, Wordpress, ...

Languages

German

Native

English

Advanced

Education

Oct 1991 - Aug 1995

TU Berlin and TFH Berlin

Engineer · Mechanical Engineering, Materials and Joining Technology · Berlin, Germany

Sep 1987 - Aug 1990

Industrial Mechanic

Statistics

Experience

Total positions 10

Experience in Energy 1.5 y

Avg length 8 m

Longest experience 1 y 5 m

Expertise

Recent roles Interim Customer Experience Manager, Indirect Sales Systems, Interim Project Manager, Brand and Media Asset Management System, Interim Program Lead, Partner Billing System

Main industries Energy, Manufacturing, Sport

Main business areas Information Technology, Project Management, Marketing

Qualifications

Highest degree Bachelor

Profile

Created

June 2025

Last Update

June 2026

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Frequently asked questions

Have questions? Find more information here.

Where is Tom based?

Tom is based in Kirchzarten, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Tom speak?

Tom speaks the following languages: German (Native), English (Advanced).

How many years of experience does Tom have?

Tom has at least 5 years of experience. During this time, Tom has worked in at least 10 different roles and for 10 different companies. The average length of individual experience is 1 year and 6 months. Note that Tom may not have shared all experience and actually has more experience.

What roles would Tom be best suited for?

Based on recent experience, Tom would be well-suited for roles such as: Interim Customer Experience Manager, Indirect Sales Systems, Interim Project Manager, Brand and Media Asset Management System, Interim Program Lead, Partner Billing System.

What is Tom's latest experience?

Tom's most recent position is Interim Customer Experience Manager, Indirect Sales Systems at badenova Energie GmbH.

What companies has Tom worked for in recent years?

In recent years, Tom has worked for badenova Energie GmbH, Energieberatung Verbraucherzentrale Berlin, Swiss Life AG, Verbraucherzentrale Bundesverband, and Zehnder Group AG.

Which industries is Tom most experienced in?

Tom is most experienced in industries like Energy, Manufacturing, and Sport. Tom also has some experience in Insurance, Information Technology, and Government and Administration.

Which business areas is Tom most experienced in?

Tom is most experienced in business areas like Information Technology, Project Management, and Marketing. Tom also has some experience in Quality Assurance, Operations, and Customer Service.