Samet P.-IT Project Manager | Agile Coach (SAFe) | Product Owner | ITSM & ServiceNow | AI Consultant

• Documented complex financial reporting processes in deep-dive sessions with subject matter experts
• Analyzed and mapped the 3-tier data flow SAP – Essbase – HQ (984 account entries, triple chart of accounts)
• Identified the biggest time drains (40 % of close time)
• Evaluated technologies (AWS, Microsoft Fabric, Custom/Hybrid) with cost-benefit analysis
• Created a validation rule catalog with 351 rules as the basis for pre-submission automation
• Business case: estimated savings potential of 480–960 T€/year for the EAR region
• Hands-on implementation with Microsoft Fabric, RAG, AI agents/Tool Calling and n8n; production use of Microsoft Copilot and Copilot Studio
• AI-supported project management workflows (meeting notes, tasks, knowledge synchronization)
• Senior management-level stakeholder management (EAR Accounting, IEA IT, TFSC Japan), workshops and training on AI tools

Technologies: Microsoft Fabric, Copilot Studio, Claude AI, Python, Power BI, SAP, Essbase/SmartView, Excel (VBA), Notion, SharePoint

• Provided functional leadership as Product Owner for the DMS module in an agile multi-team setup
• Coordinated the nationwide rollout, including requirements management and roadmap development
• Built and maintained the Product Backlog, focusing on scalability, ease of use and data protection
• Ran sprint reviews, refinements and stakeholder demos with over 15 participating units
• Developed a rollout and training plan for successful implementation across more than 200 government offices
• Introduced a reporting and monitoring dashboard to measure adoption
• Worked closely with Architecture, QA and Operations to ensure integration with the existing system environment

• Designed and built a low-code automation framework to digitize HR and recruiting processes
• Developed AI-powered matching algorithms to automatically assess candidate profiles
• Implemented intelligent workflows for automatic appointment scheduling, email communication, and follow-ups
• Integrated with existing CRM and HR systems (including Airtable, Notion, Gmail, Slack)
• Conducted customer workshops to analyze processes and identify suitable AI use cases
• Reduced manual processing steps by up to 70%, improving time to hire
• Developed monitoring dashboards to track automation results in real time

• Developed a token-based loyalty program for Lufthansa employees within a health app
• Led a creative team to deliver a corporate health strategy pilot project and managed the intranet in AEM
• Introduced a 360° Power BI dashboard that made management decisions 25% more efficient
• Implemented an agile governance model that reduced process times by 30%
• Advised on productivity and collaboration in working groups in a high-risk environment
• Organized on-site events for a total of 10,000 people

• Led the design relaunch of the B2C eCommerce shop for hartmann-direct, increasing revenue by 40%
• Optimized the customer journey, reducing the checkout abandonment rate by 25%
• Introduced a customizable loyalty program with a 3-tier points system
• Developed an eDetailing app for the sales team with Salesforce integration, used by 500 sales employees worldwide
• Reduced sales staff preparation time by 50% through centralized digital product presentations
• Enabled 25% more customer appointments per week through mobile use and automated documentation
• Achieved faster rollout in 10 international markets thanks to a scalable app architecture
• Reduced printing and shipping costs by 70%; lowered training costs; increased conversion rates through data-based arguments
• Migrated 10.000 pages of content to the Adobe Experience Manager platform
• Conducted 50 user interviews and created 6 customer journeys

• Strategic planning and implementation of the digital Truck Life Hotels campaign to promote the MAN Truck Service network
• Launch of the MAN Driver App
• Implementation of the 50 Jahre MAN marketing campaign, increasing reach by 12 % through social media and TV
• Management of an interdisciplinary team of 8 experts in UX/UI, social media and marketing
• Optimization of B2B and B2C communications, improving the lead conversion rate by 28 %

• Product ownership as PO-Proxy for the implementation of ServiceNow HR Service Delivery (HRSD)
• Design of the Employee Service Portal for easy interaction with HR processes, including mobile optimization
• Ensuring GDPR compliance and integration with existing HCM systems (e.g. SAP SuccessFactors)
• Conducting User Acceptance Tests (UAT) and training key users
• Migration and relaunch of 3 corporate websites; management of various intranets and development of several catering websites
• SEO optimization and content strategy for all DACH markets and EMEA

• Requirements analysis and Product Owner role for IT service providers and public authorities
• Functional design for the gradual replacement of paper-based processes
• Data migration incl. legacy data checks and mapping
• Digital signature and approval processes
• Test cases, training materials, and release planning

Technologies: E-file, digital specialist procedures, data migration

• Led 15 digital projects and introduced agile methods (Scrum, Kanban), reducing project durations by 30 %
• Managed a multidisciplinary team of 10 experts
• Migrated and implemented new CMS and CRM systems, increasing the conversion rate by 22 %
• Conducted 20 workshops and training sessions on digital tools and processes