Rollout Managers in Germany

• Stabilized the cross-site workplace/printer rollout and transferred it into reliable operational processes. Ongoing hospital operations, new naming conventions, new print servers in a different AD structure, Kerberos dependencies, management systems and inconsistent inventory data.
• Took over technical workstreams and escalated risks at an early stage. Interface between IT operations, project organization, internal employees and external service providers; independently responsible for critical technical workstreams without formal overall project management.
• Fully consolidated the central master/rollout data. Correlated serial number, MAC, IP, location and old/new device references from several sources and established them as a shared working basis for rollout, follow-up work, location and toner processes.
• Technically stabilized the printer rollout. 717 devices in the consolidated rollout scope, including 431 replacement devices; 114 documented deviations. Controlled, created or validated around 2,000 printer/queue objects.
• Proposed Location B as an independent work package and managed it technically. Consolidated 216 old devices into 88 new devices; implemented this in around 10 working days with 1-2 external technicians. Prepared ClearPass, TXT/mapping and ORBIS offset topics in parallel.
• Made several thousand existing TXT/VBS client assignments suitable for bulk migration. Defined old/new mapping, new print servers, Follow-Me, queue, suffix and tray logic; developed checking/correction logic for incorrect manual names.
• Built and productively verified cross-domain FollowMe. Used the historical username attribute to map between the old and new AD domains; stopped further expansion when data quality was no longer reliable.
• Developed the technical approach for hardware/queue reconciliation. Correlated standard lists, print server objects and real devices using IP/SNMP; defined rules for MAC, serial number, IP, location, toner, trays, keep/remove/rename, duplicates and rollback.
• Built AI-assisted automation under time pressure. Developed and stabilized PowerShell/XML tools with independently developed process, data and validation logic, test cases, logging, DryRun/guardrail approaches, error analysis and live validation.
• Designed an HTTP/web platform as a target architecture that was not introduced into production. Technically designed ASP.NET Core 8, .NET Worker, SQLite and PowerShell 5.1 for job control, target/actual comparison, logging/audit, recovery, queueing and locking.
• Operationalized toner, location and operational processes. Consolidated TA-Cockpit location data; established toner/order logic with prioritized run lists; supported Follow-Me, duplex and Scan2Mail pilots.
• Worked out the KRITIS/emergency topic in detail. Structured and visualized printer operations during power/infrastructure failures, coordinated internally and supported the integration into the emergency concept.
• Coordinated the workplace/IGEL client rollout with 1.200+ thin clients from a technical and operational perspective. Prepared the project from 11/2025 and continued it from mid-09/2026. Technically reviewed and structured the process from unpacking and labeling/inventory to setup; handed over operational unpacking/label coordination to a colleague so several employees could work in parallel.
• Personally prepared around 120 thin clients for production. Together with a technical colleague, primarily responsible for finding a solution for automated IGEL-OS-12 installation; productive automation is currently still open.
• Saved around 83 hours of manual ClearPass data entry. Created a PowerShell/import script for ClearPass and demonstrably saved the network colleague around 83 hours of manual entry for 1.200 thin clients; at the same time, significantly reduced the risk of manual errors.
• Supplied formal project management with technical results. Operational results, technical feasibility, process structure and status from the responsible workstreams serve as an important basis for steering by the official project manager.
• Documentation & handover. Documented rollout, AQrate, TA-Cockpit and automation processes, conducted training and tested, configured and prepared around 25 digital medical carts for operation.

• Independently carried out integration, testing, and acceptance activities on 5G core systems in a containerized test environment; structured test protocols and documentation
• Built a 5G core and RAN integration environment from scratch (Docker Compose) for reproducible test scenarios across multiple vendor configurations
• Performed fault analysis and troubleshooting across the entire protocol stack (SBI, RRC, NAS, NGAP, TLS) to precisely isolate integration issues
• Contributed to the BSI-related NESAS-CCS-GI evaluation project – experience in security-critical, regulated customer projects

Support for various SAP customers in the SD, MM, PP, and WM areas, including consulting and development

• Development of dunning and order forms
• Adobe Forms, Sapcript
• LE-TRA consulting

Industry: Software consulting

• Defined S/4HANA finance solution architecture and led full project lifecycle — Blueprint through Hypercare — for global rollout.
• Designed global finance templates and COPA characteristics, harmonizing financial reporting across business units.
• Implemented role-based authorizations, SOD controls, and master data governance; managed provisioning and training for 200+ users.
• Coordinated cross-module integrations (MM, SD, PP) and third-party systems (Salesforce, SAP DRC, E-Invoicing), reducing month-end close from 5 days to 2 days.
• Prepared functional specifications, supported ABAP development, and drove problem management practices that reduced recurring incidents.

• Gathering information
• Creating rollout wave concepts
• Coordinating employees
• Monitoring and managing activities
• Project management including analysis and reporting to the board
• Creating instructions and specifications
• Training floorwalkers
• Supporting the rollout on site
• VIP support
• Introducing SharePoint

• Plan & Prepare (Site Design & Readiness): Inventory & Design: Dell PowerEdge R-Series, Aruba Switches (L2/L3), Notebooks/Peripherals; Serial Numbers/Asset Tags, IPv4/IPv6 Addressing, VLAN/DHCP/DNS Plan

• Runbooks/MOPs: Site Rollout Runbook, Backout Strategy (<15–30 min), Risk Register, Communication Matrix; Approvals via CAB/Change

• Images/Packages: Golden Image (Win10/11), Driver Packs, BIOS/UEFI Baseline; O365/Teams/OneDrive-KFM; BitLocker Policies; MECM/SCCM, Intune/Autopilot, MDT/WinPE

• Logistics: Shipping/Customs Clearance, RMA/DOA, On-Site Spares; Tools (Barcode Scanners, Label Printers), "Go-Bag" (Cables, SFPs, Console Cables)

• Deliver (On-Site Implementation): Endpoints: Swap & Migration (USMT/OneDrive KFM), Peripherals (ATB/BT Printers, Scanners, Boarding Gate HW); Domain Join, Compliance Checks, O365 Activation, Printers/Queues, Network Drives

• Acceptance: Functional Tests for DCS/CUTE/CUPPS/CUSS Stations, Ticketing/Check-in Workflows, Boarding Gates

• Servers (R-Series): Rack & Stack, Cabling (PDU Redundancy, Fiber/Copper), Labeling/Nomenclature; Firmware/RAID (PERC), Lifecycle Controller, iDRAC Network; Windows Server 2022/2025 + CIS/BSI Hardening; Agents (Backup/AV/EDR/Monitoring), Time Service/NTP Auth, Syslog/SNMPv3

• Network (Aruba): VLANs, LACP Trunks, MSTP Root; Portfast + BPDU-Guard at Edge; QoS (EF/AF); Dual-Stack (v4/v6), DHCP Relay. NAC/802.1X with ClearPass/Radius/TACACS+, Roles + MAB Fallback; Guest Isolation, ACLs (Guest→Mgmt deny). Telemetry: sFlow, SNMPv3, Syslog→SIEM; LLDP→Inventory/CMDB

• Airport-Specific: CUTE/CUPPS/CUSS Terminals; DCS/Amadeus/SITA Connectivity; FIDS (read-only); Bag Tag/Boarding Pass Printing; Changes During Off-Peak/Night Windows

• Stabilize (Hypercare): First-Day Support, KPI Tracking (Login Times, Ticket Volume, Error Classes), QoS Fine-Tuning

• Troubleshooting: Wireshark/iperf, Event Logs, Switch Counters, sFlow Flows; Fast Incident Handling as SPOC

• Knowledge Transfer: Short Training Sessions for Station Teams, Mini-Runbooks (Incident/Recovery)

• Close (Documentation & Handover): Documentation & CMDB: Final Configs (Switch/Server), Topology/Patch Plans, IP Tables, Serial Number/Asset Lists, Before/After Photos

• Acceptance & Sign-off: UAT Protocols, Functional Evidence (Use Cases), Return/Reuse of Old Hardware

• Lessons Learned: Risks, Standard Packages, Driver Freeze, "Known Issues"

• Interfaces/Communication: Station IT, Airport IT, SOC/NOC, Ground Ops/Ramp/Check-in, Providers (SITA/Amadeus). ITSM: ServiceNow (Inc/Req/Change/KB), Handover to BAU

• Project Manager / Rollout Manager
• SDA-LAN 2.0 project
• Project management in the SDA-LAN area, planning the replacement and reconfiguration of network components, coordinating migrations with service consultants, technicians and the business, supporting migrations and acting as the point of contact for the on-site team, coordinating dates with the customer and service provider, planning and review meetings, risk management, escalation management
• Team size: 15 – 40 people
• Tools: Windows 11, Microsoft 365, Sharp CMDB, Confluence

• Consulting, service and support for various companies.
• Consulting and planning of projects and process optimisation.
• Rollout planning, IT service and support, stakeholder management

• Led the setup and delivery of THE NEW RETAIL process and IT infrastructure for the BMW Group across major European automotive markets.
• Managed the enablement of local IT systems and on-ground personnel to support seamless operations and service delivery.
• Conducted hands-on training sessions with local teams, providing process walkthroughs tailored to market-specific requirements.
• Identified key challenges during rollout preparation and implemented real-time improvements to enhance efficiency and ensure a smooth launch.
• Designed and implemented key performance indicators (KPIs) to monitor and optimize the end-to-end (E2E) sales and delivery process, driving improved customer experience.
• Ensured alignment of processes with organizational goals and market-specific requirements to foster scalability and operational excellence.

• Analysis of the as-is IAM solutions and their functions
• Definition of the functional scope for the rollout
• Coordination of the internal rollout team regarding roles and activities for the international rollout initiatives
• Stakeholder communication across all countries and divisions, including approval processes for the works councils
• Change management design and implementation for the rollout project, including building a community and conducting community calls with divisions and countries
• Design and implementation of the release management process after the rollout of the minimum viable product
• Support in migrating existing solutions to the new solution
• Rollout execution in the countries and post-rollout follow-up
• Documentation of all processes, functionalities and responsibilities in Confluence

• Managed (Scrum / Agile) and monitored IT projects, including project controlling, service provider management, reporting, risk management and coordination of all stakeholders
• Planned and supported the go-live and hypercare phase
• Captured, assessed and prioritized requirements for demand-oriented planning and management of IT resources
• Supported the introduction of the CRIF provider for real-time decision-making in sales, fraud prevention, sanctions list screening and scalable payment processes
• Prepared status reports and decision papers for the executive board
• Planned and managed IT projects for the implementation, optimization or migration of e-commerce systems (e.g. shop systems, payment integration, order to cash)
• Coordinated interdisciplinary teams from development, UX/UI, marketing and logistics to deliver project objectives on time
• Analyzed requirements and prepared technical specifications in close coordination with stakeholders and external service providers
• Ensured the quality, performance and security of e-commerce platforms through testing, monitoring and continuous optimization
• Organized meetings with stakeholders, e.g. Demand Thinking, Warm-Up, Impact Board and program planning
• Managed and prioritized demands as well as DMP controlling and communication of results from the Impact Board and KPI analysis

• Supporting Salesforce applications and development within DEKRA Certification
• Optimizing lead and opportunity processes for sales
• Preparing and conducting Salesforce training
• Creating reports and dashboards for different user groups
• Advising on and implementing processes in Salesforce

• Manage and coordinate site design, deployment, new Core/DWDM implementation, and optimization of a robust and scalable fiber optic network infrastructure
• Create high-level design (HLD) and low-level design (LLD) documents for core and aggregation network
• Define scope of network elements and establish operational and deployment guidelines
• Determine core-site strategy, integrate voice and ISP systems, and swap core components of 60 existing sites
• Develop site design, execute proof of concept, and deploy additional core sites

• Product Analytics, Mobile App Tracking & Tracking Governance (B2C Mobility App) – agile project management (Scrum/Kanban)
• Product Ownership for Product Analytics and Mobile App Tracking of the EnBW mobility+ app; gathering, prioritizing, and translating business requirements into actionable concepts and Azure DevOps user stories with acceptance criteria.
• Derivation of tracking requirements when introducing new app features (including Resilient Map), definition of tracking parameters (screens, events, custom definitions), and ensuring privacy-compliant tracking (Firebase, GA4, Adjust) based on the tracking concept.
• Design and adaptation of dashboards and funnel reporting for campaigns (GA4 validation, onboarding and order flow analyses, conversion funnels, charging start flow) to identify drop-off points and optimization potential.
• Management of the technical raw data export (Adjust to BigQuery) and connection to the data warehouse/data lakehouse, including data mapping; collaboration with international development teams, Data Engineering, Marketing/Sales, and Product Management.
• Establishment of standardized tracking architecture, naming conventions, and governance; analysis and expansion of tracking (new features and “blind spots”), test design, handover to testers, and quality assurance and approval before releases; documentation in Conceptboard.