SAFe Product Owner/Product Manager (POPM)

Driving AI model quality at scale — evaluating prompt-response accuracy, flagging edge cases, and maintaining SLA-compliant workflows across distributed global teams.

• Analyse AI prompts and side-by-side model outputs to assess response quality, factual accuracy, relevance, consistency, and compliance with project evaluation guidelines.
• Perform fact-checking, data validation, troubleshooting, issue identification, and edge-case review to improve quality standards across AI training support workflows.
• Use Google Sheets, Google Docs, and browser-based tools to document findings, maintain evaluation logs, track issue patterns, and support workflow optimisation in a remote environment.
• Create clear written justifications, review summaries, and KPI-oriented reporting focused on accuracy, turnaround time, documentation completeness, defect identification rate, and SLA adherence.

• Led global automation projects in Hybrid Cloud, focusing on process standardization and service delivery optimization across international teams.
• Managed the product roadmap, prioritized backlogs, and aligned business goals with technical inputs using Jira.
• Fostered cross-functional collaboration to define project objectives and ensure alignment with strategic goals across departments.
• Defined and documented user stories and acceptance criteria with stakeholders.

Outcome: Implementation of an APS solution (Eyelit) across multiple international production sites, including definition of target planning processes, integration architecture (SAP – APS via middleware), and alignment of complex manufacturing requirements (e.g. autoclave planning, alternative routings). Establishment of governance structures, steering formats and decision frameworks to manage scope, cost and timeline across multiple stakeholders. Successful handover of project leadership to internal successor, ensuring continuity and sustained project delivery.

Role in Project: Project Lead / Program Manager

Main Tasks in Project:

• Led APS implementation across multiple plants (Germany, Canada, France, US) with focus on end-to-end planning & scheduling processes and system integration
• Acted as central interface between business stakeholders (plants, operations), IT (SAP/middleware) and vendor (Eyelit)
• Drove requirements engineering, including consolidation of plant-specific requirements and steering of sign-off process
• Managed vendor (Eyelit) performance, including scope clarification, effort discussions and commercial alignment
• Identified and challenged gaps between standard APS functionality and complex manufacturing requirements (e.g. autoclave planning, batch optimization, alternative routings)
• Defined and implemented project governance structures, including Steering Committees, risk reporting and decision frameworks
• Led escalation management on cost overruns, scope deviations and delivery transparency
• Coordinated integration strategy (decision for custom middleware vs. standard connector) and alignment with SAP landscape
• Improved project transparency and way of working, including definition of reporting structures, tracking logic and communication cadence
• Facilitated alignment between global and local stakeholders to ensure feasible timelines, resource planning and plant readiness
• Prepared and delivered SteerCo updates and executive decision documents
• Managed structured project handover to internal project lead, including knowledge transfer, documentation alignment and stakeholder transition.

• Development of an AI-supported personality analysis based on the institute's SDWA4: online survey, AI-supported and automated evaluation, and email delivery
• Requirements analysis, prototype development, evaluation, derivation of a simplified SDWA4-light analysis, continuous improvement, design, Make automation, deployment

• Support in fit-gap analysis for three RM-CA systems focusing on sub-ledger reconciliation, dunning, and collections processes.
• Stakeholder management in international teams (business colleagues, IT colleagues, and external partners).
• Escalation and risk management (PM).
• Cost and budget calculation (PM).
• Support in shaping the strategic direction of the global collections system.
• Resolving technical challenges for the central collections system (multi-company operation).
• High-level design of the central AR system with focus on scalability and process harmonization.

• Migration of the existing Brainloop application to a new infrastructure
• Management of project activities and stakeholder communication
• Management of complex relationships with customers, internal departments, IT partners and external contacts
• Planning and managing project finances, including cost estimates and financial control
• Initiating and managing projects with third-party solutions, working with procurement
• Ensuring compliance with project management methods and quality standards
• Supporting portfolio project delivery processes and regular reporting on project status
• Skills and tools used: communication, reporting, presentation, project management, MS Exchange, MS Outlook
• Team size: 15 people

• Design and integration of complex applications based on market and segment-specific customer journeys
• End-to-end project management from software/process design to rollout
• Stakeholder management and requirements engineering
• Business and process analysis
• Business strategy and business development
• UI/UX design and management
• Accessibility according to WCAG 2.0 and BITV 2.0
• CRM/CMS integration and digital marketing management
• Design thinking and software integration management
• Kanban, Scrum and agile methods
• Planning, design and integration of marketing experience platforms and marketing planning platforms
• Definition of customer journeys and conversion optimization

• Management of digital business
• Design, build and run solutions based on ubiquitous technologies

• Too Good To Throw (AI powered social impact webapp focused on reducing food waste in Nigeria):

• Integrated Paystack Split Payments to automatically route payments between the platform and partner vendors.

• Configured automated subaccount creation workflows so new businesses get a settlement account instantly.

• Setup a scalable cloud backend using Supabase.

• Implemented role-based access control (RBAC) for Users, Partners, and Admin.

• FaithFlow (AI powered webapp supporting Christian teens on their spiritual journey):

• Designed and implemented an AI-driven scripture search engine that interprets natural language questions and maps them to relevant Bible texts, commentary, devotionals, and cross-references.

• Designed a spiritual growth dashboard enabling users to track reading progress, prayer streaks, and devotional completion milestones.

• Modernized the homepage of a luxury residential building for a better user experience and contemporary design
• Developed and implemented the website and modules using current web technologies
• Optimized for SEO to improve visibility in search engines
• Created a modern and professional appearance that enhances the building's image
• Increased efficiency in content maintenance by using a CMS
• Technologies: HTML5, HTML, CSS3, CSS, JavaScript, Umbraco, C#, .NET

• Led end-to-end product discovery and strategy engagements for early-stage founders (pre-seed) clients, defining product vision, OKRs, and go-to-market strategies and roadmaps for their cloud-based and AI-enabled solutions.
• Designed scalable product operating models (Agile/Scrum, backlog governance, KPI frameworks) as part of the partnership, to improve delivery predictability and reduce feature cycle time by up to 30%.
• Built scalable product roadmaps aligned to fundraising milestones, helping founders articulate product vision, product<>market fit, and traction clearly to investors.

• Introduced Agile-CCPM in an IT project agency focused on PHP-based content management systems.
• Prepared and conducted workshops to establish an agency-wide multiproject management system.
• Coordinated and supported agency partners.
• Coached the methodological framework.
• Collected, analyzed, and used organizational metrics to plan the next steps.
• Environment: OKR, CCPM, agile coaching, agile planning, agile metrics, workshopping, facilitation, change management, JIRA, Zoom, Slack, Miro.

• Initial technical analysis of the requirements for the two applications

• Creating a system concept for the interim solution and for the final solution

• Creating the product vision, customer journey, and story map for the interim solution in close cooperation with subject matter experts

• Building a development team

• Managing dependencies and interfaces with the other applications according to Domain Driven Design principles

• Creating EPICs and user stories, and maintaining the product backlog in coordination with subject matter experts and developers

• Running sprint reviews with relevant stakeholders such as subject matter experts and management

• Analyzing the requirements for the final solution

• The interim solution was built within 8 months and was successfully used for the 2022 heating cost billing

• The interim solution has since been further developed to increase automation

• A technical concept for the final solution was created

• Handover to two internal Product Owners is currently in progress