Professional Scrum Product Owner I (PSPO I)

• Introduction of a new digital product to the Chinese market as part of a global growth strategy.

• Point of contact and coordinating interface between central product management, local Chinese teams and international stakeholders.

• Management of the entire program to coordinate complex digital projects.

• Successful market launch of a digital product in China (including successful certification for the Chinese market).

• Balancing local requirements with global priorities while taking tax and regulatory requirements into account.

• Introduction of a new way of working to improve collaboration and coordination across locations.

• Development and implementation of a scaling strategy for the digital business model in China.

• Use of Jira, Confluence, Miro, Scrum, agile working, SAFe.

• Project language: English.

Due to the steady growth of the client organization and the resulting increase in projects across various areas, including IT/digitalization, sales, organizational development and controlling, the demands on projects are increasing. Projects are often started but not completed within the planned timeframe, resources are not clearly assigned, and the business value is not clearly demonstrated. The objective of the assignment as Interim Head of PMO is to further develop and establish an existing project organization from the CDO area at executive management level. It is important that the governance is pragmatic, easy to understand and simple to apply in daily project work. The tasks and roles must be defined and established within the organization. In addition, this strategic PMO is to be supported by an IT solution, which must be selected and introduced. Furthermore, all ongoing projects are to be gradually integrated into the PMO governance and project management is to be centralized.

• Built a scalable nearshore IT developer hub (Croatia, Czech Republic, Poland) as an independent company through a BOT model (Build – Operate – Transfer)
• Identified, selected, and managed full-service agencies; introduced management and control mechanisms, including KPIs, SLAs, and regular service reviews
• Prepared and reviewed data processing agreements and framework contracts in coordination with Legal & Compliance; integrated regulatory requirements (including KRITIS) into process design
• Advised on cloud vs. on-premise strategies, data storage, and authorization concepts; supported Procurement with tendering and service provider evaluations
• Managed change and process harmonization between internal teams and nearshore partners; reported to executive management, CFO, and CIO

Result: Scalable IT developer hub with an audit-ready governance model, reduced operating costs, and accelerated product development.

• Development of a digital audit application for inspections in medical facilities. The goal is to connect on-site data collection, voice recording, documentation and downstream processes in one end-to-end, AI-supported workflow.

• Design and development of a Flutter audit app with Claude Code for the structured execution and documentation of inspections.

• Processing of voice recordings captured in the app through automatic transcription and AI-supported creation of structured inspection reports, followed by an approval process

• Connecting various data sources such as email, Odoo 19, attendance records and Google Drive via n8n to automate billing and follow-up processes

• Automatic provision of required documents and email delivery through n8n-controlled workflows, including the use of LLMs for text creation

• Skills: Flutter, Claude Code, LLM Integration, n8n, Odoo 19, Google Drive, Process Automation

• New development and further development of the existing MS Dynamics CRM

IT systems: Microsoft Dynamics Customer Service, SharePoint, DevOps, SAP IS-U

• CRM implementation / further development
• Taking over from the previous service provider
• Business process analysis
• Agile project organization
• Business analysis / requirements engineering with AI support
• Use of AI in development
• Analysis of master data processes
• CRM customer data management
• Requirements documentation
• Stakeholder management
• Workshop moderation

• Project management for customer projects
• Requirements analysis
• Product Owner

As a project coordinator in development projects (consisting of software and hardware), I provide consulting support for creating recommendations for action and organizational frameworks in the areas of reporting, project scheduling, progress monitoring, resource allocation and results presentation.

• Technology stack: Teams, Azure DevOps, Android
• Keywords: Software, hardware, AI, MDM, Kanban, requirements specification, functional specification, SaaS, ergonomics, health, medical device

VALUE ADDED:

The structured analysis and further development of business requirements and processes is driving the modernization of contract administration in a focused manner. Complex business matters and dependencies are made transparent, optimization potential is identified, and transferred into scalable solution approaches that enable as much straight-through processing as possible. This creates clearer and more efficient processes as well as reliable decision-making and implementation foundations for business departments, architecture, and development.

• Development of business requirements and processes for the further development and modernization of contract administration
• Creation and further development of business concepts, process descriptions, and decision-making documents for implementing new and optimized processes
• Analysis of existing processes and identification of optimization potential to simplify and scale processes
• Structuring of complex business matters in a dynamic project environment to ensure transparency and traceability for all involved
• Identification and clarification of business dependencies and interfaces, especially in interaction with adjacent systems and departments
• Contribution to business target models and development of solution approaches for new, scalable processes that also enable straight-through processing
• Leadership and moderation of business workshops to coordinate and further develop requirements with internal stakeholders from business departments, architecture, and development
• Prioritization of business topics and requirements for targeted implementation
• Support with testing, reviews, and quality assurance, including the creation and coordination of business test cases to verify the implemented solutions
• Use of SharePoint and Kanban to document and manage tasks

• Planning and concept development for building a new business model, including structuring and implementing business processes.
• Coordination and management of external service providers as well as interface management.
• Introduction and implementation of new digital tools and processes to optimize operational workflows.

• Stabilization of Customer Service, logistics and order processing during a transformation phase
• Management of the international warehouse relocation from Switzerland to Germany
• Optimization of processes and reduction of manual work steps in day-to-day operations
• Coordination of international stakeholders to ensure the timely implementation of strategic projects

Design and implementation of a unified-commerce platform for SMEs to sell and deliver multi-product bundles

Achievements: On-time design, delivery and customer acceptance of a 100% functional, CPQ-based buy-flow process for configuring and selling multi-product bundles within the specified timeframe of 90 days. Successfully tested integration of various interface services for: customer search, enrichment of customer data, address validation, service qualification, phone number validation, credit checks, appointment selection and quote-to-order transition.

Responsibilities:

• Strategic goal implementation: Derivation and implementation of strategic customer objectives (e.g. release content, business value).
• Backlog Management: Creation and elaboration of backlog items (initiatives, epics, user stories, defects) in close coordination with the project team and customer.
• Prioritization & Releases: Responsibility for prioritizing the product backlog and implementing defined release objectives.
• Deliverable Tracking: Tracking work results on the supplier and customer side.
• Roadmap & Release Planning: Development and implementation of roadmaps and release plans together with the customer.
• Scope Responsibility: Responsibility for the contractually agreed scope of services.
• Claim Management: Active claim and change management toward the customer.
• Team Coordination: Management and coordination of the development team.
• Leveraging Synergies: Leveraging synergies between customer projects and product development.
• Proposal Preparation: Preparation of proposals (with supervision) and presentations on site for customers and partners.

Skills: Development, communication and implementation of product visions; Product Backlog Management; Stakeholder Management; Regular reporting to management and steering committees; Requirements analysis & engineering; Planning and documentation of workshops; Technical leadership and coordination of (distributed) project teams and external service providers; Epic Management; User Story Specifications; Creation of use cases, support with software testing and User Acceptance Testing (UAT); Release Management and Sprint Planning; Design of TO-BE processes; Process optimization; Planning, design and specification of interfaces to existing and new systems; Identification, assessment and management of project risks; Active claim and change management; Facilitation of sprint planning and reviews; Data migration; Scrum; Kanban; REST API; JSON; XML; BPMN; UML; Jira; Confluence

• As part of the project, the further development of the identity management system was driven forward. This included a comprehensive refactoring of the interfaces to the connected target systems. In addition, several special systems were successfully connected to the IAM to ensure end-to-end identity and authorization management.
• Technical design and solution proposals for IAM system development
• Requirements analysis and requirements management (IREB, BABOK)
• Alignment of the strategy with the future target architecture (TOGAF)
• Prototyping of solutions
• Documentation of requirements (Innovator)
• Analysis and documentation of requirements and creation of process models (UML, BPMN, ArchiMate)
• Modeling of requirements and system functionalities (OOA/OOD, UML)
• Further development of interfaces (SOAP, REST)
• Carrying out architecture reviews

Digitalization of real-world locations using 3D/LiDAR scans to make spatial data usable for AI applications and derive concrete use cases and prototypes from it.

• Digital capture of real-world locations as a basis for faster planning and analysis
• Browser-based access to 3D data for easier use and coordination
• Conversion of spatial data into concrete use cases, prototypes and AI training scenarios
• Planning basis for urban development and other digital applications of the future

Keywords: LiDAR, 3D scan, AI, use cases, AI training, prototyping, Python, web development, data models, architecture

• Built and validated SupportPiloten, an AI-powered content operations service; won the first paying pilot customer
• Tested agentic workflows with Claude Code and Codex for analysis, research, documentation, and prototyping
• Continued developing my own AI product; training in AI governance, AI compliance, and the EU AI Act (ongoing)