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• Took over end-to-end management of the digital health platform HealthConnect, including a hybrid CRM portal and mobile applications (iOS and Android), and led a multi-stage transformation program from initiation through handover.
• Led a cross-functional team of 14 specialists in development, QA, UX/UI, and DevOps by facilitating planning sessions, coordinating priorities, tracking progress, and ensuring the timely delivery of key milestones.
• Managed project scope, timelines, risks, resources, and stakeholder expectations through structured project governance, successfully reviewing five change requests, with three approved and implemented.
• Coordinated the delivery of 10 core platform features, including real-time dashboards, push notifications, wearable integration, offline synchronization, and the migration of more than 310,000 legacy CRM records to support business growth and operational efficiency.
• Led stakeholder and steering committee engagement through regular project reporting, risk escalation, and the successful resolution of five of seven key project risks while maintaining delivery momentum and business alignment.

• Transformation of the program organization from six subprojects into a scaled agile setup as RTE to stabilize the go-live date

• Organizational development by building virtual, agile, cross-functional teams and establishing metrics and performance indicators

• Coaching agile development and rollout principles for an SAP migration

• Training internal staff for new roles and toughening up effort estimates towards the steering board

• Switching to agile governance and reporting structures with a focus on end-to-end business processes

• Establishing the product owner role and promoting agile principles in the SAP development team

• Reduced delivery times through domain-based scoping and smaller cycle times

• More reliable delivery forecasts and increased delivery rates

• Earlier and more frequent feedback from business units, increased trust, and cost savings by eliminating duplicate structures

The managing director stepped back from day-to-day operations because he founded another company during Corona, which left the team without leadership for around 3 years.

My task was to train a new Product Owner, shape a coherent team from the developers and the Product Owner, and coach this newly formed team into a state where self-organized value delivery for the customer was possible again.

Due to the political situation in the US, the revenue of my client’s main customer dropped, which made a change in the business model necessary for my client. I was allowed to support the transition from a service provider to an AI-first company with a broad customer base in a strategic advisory role, hire staff, and facilitate several C-level negotiations between my client and its new customer.

TASKS

• Train the team and management in Scrum and agile working
• Coach a junior Product Owner to PSPO II level
• Mediate conflicts as part of change processes
• C-level consulting and negotiation facilitation
• Develop and evaluate business models
• Lead the hiring process for 4 new employees

ACHIEVEMENTS

• Successfully coached the Product Owner to PSPO II level
• Formed a coherent Scrum team from a team without leadership
• Restored self-organized value delivery for the customer
• Successfully transformed to AI-native development (Claude)
• Successfully changed the client’s business model

TOOLS & METHODS

• Team building
• NVC according to Rosenberg
• Conflict management
• Workshop facilitation
• Negotiation facilitation
• Leadership coaching
• Personio hiring

• Build an AI product end-to-end, hands-on across the full delivery cycle so I stay current on how software teams actually work: modern development, CI/CD, and shipping to production.

• Asset management and investment company
• Management of financial assets, real estate, and corporate investments

Senior AI expert

• Manage and oversee various software development projects between product management and agile dev teams of external service providers
• Communicate with all stakeholders
• Promote transparency and focus on project topics
• Facilitate alignments between business units and external partners
• Support product managers and product owners in preparing and managing requirements in workshops and tools
• Use short feedback loops to optimize agile collaboration
• Support hybrid and agile collaboration

• Digital & Omnichannel Lead: advising various brand teams on digital marketing strategies
• Product Owner for several indication areas to further develop an HCP web portal and multiple patient websites
• Development, management, execution, and optimization of (automated) personalized omnichannel campaigns along the customer journey and funnel
• Project management and leadership
• Monitoring & reporting of the respective measures
• Design, moderation, and facilitation of workshops (brand planning, digital strategy, team workshops, including brand, tech, medical, sales, legal)
• Management of external service providers and agencies
• Close collaboration in a cross-functional team with medical, brand, and sales teams, including field sales

• Preparation, moderation and follow-up of project regular meetings and planning days
• Documentation and tracking of planning and iteration goals, risks and decisions
• Prequalification of issues and requirements
• Creation and updating of stream-specific master plans
• Setup, configuration and maintenance of project documentation in Confluence and SharePoint
• Maintenance, analysis and preparation of quantitative and qualitative project progress in Jira and Confluence dashboards
• Creation of a Requirements Traceability Matrix (RTM)
• Preparation of recommendations for action and weekly project status reports for management and committees
• Design of future-proof project structures in the context of concurrent SAFe transformation

• Introduced Agile-CCPM in an IT project agency focused on PHP-based content management systems.
• Prepared and conducted workshops to establish an agency-wide multiproject management system.
• Coordinated and supported agency partners.
• Coached the methodological framework.
• Collected, analyzed, and used organizational metrics to plan the next steps.
• Environment: OKR, CCPM, agile coaching, agile planning, agile metrics, workshopping, facilitation, change management, JIRA, Zoom, Slack, Miro.

• Optimizing and accelera­tion of our Gitlab CI pipeline

• Conceptual work for the PoC of the Zero Trust system

• Extension of the policy-engine backend in Go

• Extension of the policy-testing mechanism in Python

• Architectural design of the PEP component of Zero Trust

• Documentation of the product

• Technologies: Zero Trust, Go, Python, Gitlab CI, Docker, JWT, Domain-Driven Design

Service Owner / Product Owner for two business-critical applications in the field of occupational health and corporate health management. Responsible for end-to-end service stability as well as driving product evolution in close collaboration with internal stakeholders and external software vendors.

Combined operational service responsibility (incident, problem, and change management) with product ownership, including backlog management, prioritization, and roadmap planning. Established structured governance, regular service and product meetings, and transparent reporting mechanisms at management level.

Successfully stabilized a previously unstable service, reduced incidents and service requests, and enabled a more predictable and value-driven product development through structured planning and effective vendor management.

• Led the migration of local SharePoint sites to SharePoint Online, including planning, coordination, and communication
• Advised on governance, security, and data protection
• Created project documents: project charter, project plan, communication strategy plan, risk and risk mitigation plan, scope of work documents
• Analyzed manual processes and developed automated solutions

• Built and successfully established a qualitative online market research software platform (Software-as-a-Service) as a boutique provider and grew it into a top 5 provider in the DACH region
• Product ownership and project management for the SaaS software platform in over 20 countries, and since 2017 for the mobile iOS and Android app
• Defined and implemented the product vision and roadmap, product and interface design, product backlog management and prioritization, including customer requirements and stakeholder input
• Advised corporate clients on structured user feedback and led user experience studies (in-home use tests, diary studies, user acceptance testing)
• Collaborated on digital product development projects in a corporate environment (apps & IoT applications) and facilitated workshops with D-level stakeholders in German and English
• Responsible for acquisition and account management of corporate clients in German-speaking countries and across Europe
• Built and led the Professional Services team both functionally and disciplinarily, with a focus on data protection and GDPR compliance