Florian Steiner - User Journey Expert

Q: Where is Florian based?

Florian is based in Munich, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Florian speak?

Florian speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Florian have?

Florian has at least 4 years of experience. During this time, Florian has worked in at least 4 different roles and for 4 different companies . The average length of individual experience is 1 year and 1 month . Note that Florian may not have shared all experience and actually has more experience.

Q: What is Florian's latest experience?

Florian's most recent position is Training at HPI .

Q: What companies has Florian worked for in recent years?

In recent years, Florian has worked for HPI , ING , Telefonica , and Volkswagen Group Charging GmbH .

Q: Which industries is Florian most experienced in?

Florian is most experienced in industries like Telecommunication , Automotive , and Education . Florian also has some experience in Information Technology and Banking and Finance .

Q: Which business areas is Florian most experienced in?

Florian is most experienced in business areas like Product Development , Project Management , and Information Technology . Florian also has some experience in Research and Development .

Q: What is Florian's education?

Florian holds a Master in Business research from Ludwig-Maximilians-Universität München .

Q: Does Florian have any certificates?

Florian has 2 certificates . These include: Professional Agile Leadership™ I (PAL I) and Professional Scrum Master™ I (PSM I) .

Recommended expert

Munich, Germany

Check rate

Experience

Nov 2025 - Present

9 months

Training

HPI

Senior AI expert

Sep 2025 - Dec 2025

4 months

Frankfurt, Germany

Hybrid

User Journey Expert

ING

Products and Services for Beyond Banking
User journeys in FigJam
Features and user stories in Azure
Product management
User experience design
Product management

Aug 2022 - Jun 2025

2 years 11 months

Munich, Germany

Technical Product Owner

Telefonica

Gathering of business requirements
User story mapping
User journey mapping
Low fidelity prototyping for online sales channel

Apr 2021 - Jan 2022

10 months

Product Management Consultant

Volkswagen Group Charging GmbH

Engaged by the Head of Processes, I supported the Product Manager in migrating the Elli Wallbox E-Commerce Shop from Shopify to PIMCore
Collaborated with sales, marketing, customer service, and Wallbox product management to gather requirements for the development team and external design agency
Launched the shop in time for Audi, the first OEM-branded shop customer
Developed the analytics concept and implemented Google Tag Manager
Utilised the platform for a B2B dealer shop serving international Volkswagen Group dealers for ordering Wallboxes at wholesale prices
Took the lead on the project after the original project manager departed

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Telecommunication, Automotive, Education, Information Technology, and Banking and Finance.

Telecommunication

Automotive

Education

Information Technology

Banking and Finance

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Product Development, Project Management, Information Technology, and Research and Development.

Product Development

Project Management

Information Technology

Research and Development

Summary

I bring Claude Code and agentic workflows into engineering, marketing, and operations teams – so they actually use them afterwards, not just in the workshop.

Typical engagements:

Claude Code workshops (half-day to multi-day, on-site in Munich or remote across DACH)
AI training for non-technical teams: marketing, brand, assistant, PM, accounting
BrAagnecnhteicneExnpgeinretiesreing: build skills, design subagents, embed into existing code and business processes
Multi-week support for teams that shouldn't end up back at ChatGPT-prompting after the workshop

Heads of Engineering, CTOs, VP People and innovation folks in mid-sized companies and large corporations.

Especially useful if your engineering team already uses Cursor or Copilot and you want to take the step towards agents and skills.

What you get from me:

MuWttoerrskpsrhaocphlsicehnoddeenr zmweitislparuaffcähihgigemVCerohdaendulunndgsdseicphleorytenKAognevenrtseanti,onniscshicthmerit slides.
Specialization in Claude Code, skills, and subagents – no generic "AI training".

Skills

Atlassian Jira
Business Plan
Product Owner
Product
Product Development
Product Management
Product Strategy
Business Model Innovation
Product Discovery
Value Proposition Design
User Story Mapping
Design Sprints
Scrum Master
Agile
Agile Leadership
Collaboration
Facilitation
Liberating Structures

Languages

German

Native

English

Advanced

Education

Oct 2002 - Jun 2004

Ludwig-Maximilians-Universität München

Master in Business Research · Business research · Munich, Germany

Certifications & licenses

Professional Agile Leadership™ I (PAL I)

SCRUM.ORG

Professional Scrum Master™ I (PSM I)

Scrum.org

Statistics

Experience

Total positions 4

Experience in Telecommunication 3 y

Avg length 1 y 2 m

Longest experience 2 y 10 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Training, User Journey Expert, Technical Product Owner

Main industries Telecommunication, Automotive, Education

Main business areas Product Development, Project Management, Information Technology

Qualifications

Highest degree Master

Certifications earned 2

Profile

Created

July 2026

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Frequently asked questions

Have questions? Find more information here.

Where is Florian based?

Florian is based in Munich, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Florian speak?

Florian speaks the following languages: German (Native), English (Advanced).

How many years of experience does Florian have?

Florian has at least 4 years of experience. During this time, Florian has worked in at least 4 different roles and for 4 different companies. The average length of individual experience is 1 year and 1 month. Note that Florian may not have shared all experience and actually has more experience.

What roles would Florian be best suited for?

Based on recent experience, Florian would be well-suited for roles such as: Training, User Journey Expert, Technical Product Owner.

What is Florian's latest experience?

Florian's most recent position is Training at HPI.

What companies has Florian worked for in recent years?

In recent years, Florian has worked for HPI, ING, Telefonica, and Volkswagen Group Charging GmbH.

Which industries is Florian most experienced in?

Florian is most experienced in industries like Telecommunication, Automotive, and Education. Florian also has some experience in Information Technology and Banking and Finance.

Which business areas is Florian most experienced in?

Florian is most experienced in business areas like Product Development, Project Management, and Information Technology. Florian also has some experience in Research and Development.

What is Florian's education?

Florian holds a Master in Business research from Ludwig-Maximilians-Universität München.

Does Florian have any certificates?

Florian has 2 certificates. These include: Professional Agile Leadership™ I (PAL I) and Professional Scrum Master™ I (PSM I).

What is the availability of Florian?

Florian is immediately available full-time for suitable projects.

What is the rate of Florian?

Florian's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.