Franz Bauer-Program Lead • Portfolio Manager • Digitalization & Transformation
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Experience
Product Development (AI)
Self-Initiated
AI phone assistant platform
Claude Code, Google AI Studio, Python, LLM / Voice AI, PostgreSQL
- Concept and hands-on development of an AI-powered phone assistant platform (voice AI / LLM) - from idea and architecture to MVP/product.
- Building agentic workflows and full automations with Claude Code and Google AI Studio.
- In addition, AI-supported delivery in client engagements: using Claude Code for governance documentation, draft requirements, and automations.
Program Lead / Business Owner
O2 Telefónica
New Salesforce CRM stack in a large-scale IT transformation program
Salesforce Industries, Camunda, Jira, Confluence
- Orchestration of 2 parallel workstreams in a transformation program with a budget of more than €20 million - central coordination point between program streams, stakeholders, and leadership.
- Responsibility for roadmap planning and execution across multiple increments; defining epic-level initiatives and translating them into actionable features and user stories.
- Leading cross-functional teams across business, IT, and external partners; managing go-live readiness across business processes and system integration.
- Managing cross-program dependencies and prioritization; ensuring stabilization of business-critical processes through rollout and hypercare.
Sub Program Lead – Compliance & Transformation
O2 Telefónica
Ensuring compliance for processes and product launches in a large IT transformation program
Salesforce Industries, Jira, Confluence
- Responsibility for regulatory and compliance integration (GDPR, Legal, Governance) as one of 8 parallel streams in the program with a budget of more than €20 million.
- Leading a core team of 8-10 people and managing 28 go-lives across multiple program increments.
- Ensuring product launch readiness incl. risk reduction, stakeholder alignment, and compliance validation.
- Establishing governance structures and improving cross-team efficiency; supporting go-live readiness and hypercare.
Program Manager
Hilli France
Building the foundation for a Program Management Office (PMO) & release management for SAP S/4HANA
SAP S/4HANA, AEM, SAP Commerce, Jira, Confluence
- Building program governance structures and control mechanisms at portfolio level; establishing portfolio transparency across initiatives.
- Building the foundation for a PMO; people and stakeholder management across the program.
- Coordinating S/4HANA release management for an online platform based on AEM and SAP Commerce.
Project Manager – Requirements Definition
Leonhard Kurz Stiftung
Implementation of a B2B online platform
SAP Commerce 1811 & 2005, Microsoft Azure, Jira, Confluence
- Project controlling, resource planning, and budget planning for the client in a project with a volume of €5 million (30+ people).
- Comprehensive planning across multiple topics and development streams; running customer workshops and analyzing existing systems.
- Creating functional concepts and aligning them with the product owners.
Program Manager & Business Analyst
Leonhard Kurz Stiftung
Implementation of a B2B online platform
SAP hybris 6.6 / 1905, Jira, Confluence
- Leading two development teams and one service provider (30+ people); people and stakeholder management.
- Project, resource, and budget planning as well as controlling; setting up test automation workshops and rollout management.
- Creating technical concepts and coordinating with product owners.
Project Manager & Business Analyst
IC Campus
Implementation of a new online booking system
Realax (ERP), REST, HTML, Redmine
- Project management, stakeholder management, and project/resource/budget controlling on the client side.
- Vendor selection; IT process consulting across sales, marketing, customer service, and finance; modeling the to-be processes and the future system landscape.
Senior CRM Consultant & Process Analyst
E.on AG
Analysis and optimization of sales and marketing processes in SAP CRM: workshops, gap analysis, complete redefinition of the lead process, as well as recommendations for business and IT.
Requirements Engineer
Miltenyi Biotec
Analysis and optimization of SAP CRM sales processes; gap analysis, target process modeling (ARIS/Visio), and user stories.
Technical CRM Consultant
E.on AG
Data management and data quality framework for SAP CRM: data quality rules, detailed data analysis, and a cleansing and merging concept.
Project Manager
Daiichi Sankyo
International rollout of an online reporting system (SQL, QlikView): requirements, test management, coordination of developer teams, and reporting to C-level.
Senior CRM Consultant
RAPS
Optimization of sales management in SAP CRM WebUI: expansion of opportunity functions, enhancement of the central account search, and implementation of change requests.
Senior CRM Consultant / Requirements Engineer / PM
Audi AG
Long-term CRM assignment across multiple engagements. Technologies: SAP CRM (5.0 / WebUI), SAP XI, Custom Middleware, SAP BW, CQ5. Focus areas: campaign management, integration of car-to-online services and customer touchpoints, B2C platform for vehicle-related services, as well as process and system integration.
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Automotive, Information Technology, Manufacturing, Telecommunication, Education, and Utilities.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Marketing, Product Development, Operations, and Legal.
Summary
Program and portfolio manager with more than 15 years of experience leading large IT transformation, digitalization, and integration initiatives in complex, multi-track environments. Central coordination point between business, IT, executive stakeholders, and external partners - aligning roadmaps, managing cross-program dependencies, and taking responsibility for delivery through go-live and hypercare. Strong focus on CRM and digital commerce transformations (Salesforce Industries, SAP CRM/CX) in highly regulated, governance-driven environments, complemented by practical experience with generative AI (Claude Code, Google AI Studio).
Skills
Platforms & Systems: Sap Crm (5.0 / Webui), Sap Cx, Sap Commerce (Hybris 6.6 / 1811 / 1905 / 2005), Sap S/4hana, Sap Bw, Sap Xi, Salesforce Industries, Adobe Experience Manager (Aem), Cq5, Realax (Erp)
Integration & Api: Rest, Json, Xml, Api Design & Management, Custom Middleware, System & Interface Integration, Enterprise Application Integration
Ai & Data: Generative Ai, Claude Code, Google Ai Studio, Llm, Voice Ai, Agentic Workflows & Automation, Python, Sql, Qlikview, Postgresql, Data Quality & Data Governance
Processes & Modeling: Camunda, Bpmn, Aris, Ms Visio
Cloud: Microsoft Azure
Methods: Prince2, Scrum (Scrum Master), Waterfall, Agile, Hybrid Project Management, Itil, Requirements Engineering, Product Ownership
Tools: Jira, Confluence, Redmine, Miro, Ms Office 365
End-To-End It Transformation & Delivery
Ai Enablement & Ai Governance (Eu Ai Act, Gdpr)
Cross-Program Dependency & Demand Management
Data Governance & Data Quality Management
Go-Live Readiness, Rollout & Hypercare
Requirements Engineering & Product Ownership
Process Design & System Integration
Program & Portfolio Management (Multi-Track)
Change & Transformation Management
Governance & Control Of Complex Programs
Regulation & Compliance Integration (Gdpr)
Stakeholder Management (Business – It – Executive)
Business Process Management (Bpmn, Camunda)
Languages
Education
FOM Munich
B.A. International Management · International Management · Munich, Germany
TH Deggendorf
Business Informatics · Deggendorf, Germany
Certifications & licenses
Oxford Artificial Intelligence Programme
TÜV-certified Data Protection Officer
Train the Trainer
TÜV Süd
PRINCE2 Practitioner
Scrum Master
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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