Franz B.-Program Lead • Portfolio Manager • Digitalization & Transformation
Check rate
Experience
Product Development (AI)
Self-initiated
AI phone assistant platform
Claude Code, Google AI Studio, Python, LLM / Voice-AI, PostgreSQL
- Designed and hands-on developed an AI-powered phone assistant platform (Voice-AI / LLM)—from idea and architecture through to MVP/product.
- Built agentic workflows and end-to-end automations with Claude Code and Google AI Studio.
- Also supported AI-powered delivery in client engagements: using Claude Code for governance documentation, requirements drafts, and automations.
Program Lead / Business Owner
O2 Telefónica
New Salesforce CRM stack in a large-scale IT transformation program
Salesforce Industries, Camunda, Jira, Confluence
- Orchestrated 2 parallel workstreams in a transformation program with a budget of over €20 million—a central coordination point between program streams, stakeholders, and leadership.
- Responsible for roadmap planning and delivery across multiple increments; defined epic-level initiatives and translated them into actionable features and user stories.
- Led cross-functional teams across business, IT, and external partners; managed go-live readiness across business processes and system integration.
- Managed cross-program dependencies and priorities; ensured the stabilization of business-critical processes through rollout and hypercare.
Sub Program Lead – Compliance & Transformation
O2 Telefónica
Ensured compliance for processes and product launches in a large IT transformation program
Salesforce Industries, Jira, Confluence
- Responsible for regulatory and compliance integration (GDPR, Legal, Governance) as one of 8 parallel streams in a program with a budget of over €20 million.
- Led a core team of 8–10 people and managed 28 go-lives across multiple program increments.
- Ensured product launch readiness, including risk mitigation, stakeholder alignment, and compliance validation.
- Established governance structures and improved cross-team efficiency; supported go-live readiness and hypercare.
Program Manager
Hilli France
Built the foundations for a Program Management Office (PMO) & release management for SAP S/4HANA
SAP S/4HANA, AEM, SAP Commerce, Jira, Confluence
- Established program governance structures and portfolio-level management mechanisms; created portfolio transparency across initiatives.
- Built the foundations for a PMO; managed people and stakeholders across the program.
- Coordinated S/4HANA release management for an online platform based on AEM and SAP Commerce.
Project Manager – Requirements Definition
Leonhard Kurz Stiftung
Delivery of a B2B online platform
SAP Commerce 1811 & 2005, Microsoft Azure, Jira, Confluence
- Managed project controls, resource planning, and budget planning for the client on a project worth €5 million (30+ people).
- Comprehensive planning across multiple areas and development streams; ran client workshops and analyzed existing systems.
- Prepared functional specifications and aligned them with the Product Owners.
Program Manager & Business Analyst
Leonhard Kurz Stiftung
Implementation of a B2B online platform
SAP hybris 6.6 / 1905, Jira, Confluence
- Led two development teams and one service provider (30+ people); people and stakeholder management.
- Project, resource, and budget planning and control; set up test automation workshops and managed rollouts.
- Developed technical concepts and coordinated with the Product Owners.
Project Manager & Business Analyst
IC Campus
Implementation of a new online booking system
Realax (ERP), REST, HTML, Redmine
- Project and stakeholder management, as well as project, resource, and budget control on the client side.
- Vendor selection; IT process consulting across sales, marketing, customer service, and finance; modeling of to-be processes and the future system landscape.
Senior CRM Consultant & Process Analyst
E.on AG
Analysis and optimization of sales and marketing processes in SAP CRM: workshops, GAP analysis, complete redesign of the lead process, and recommendations for business and IT.
Requirements Engineer
Miltenyi Biotec
Analysis and optimization of SAP CRM sales processes; GAP analysis, target process modeling (ARIS/Visio), and user stories.
Technical CRM Consultant
E.on AG
Data management and data quality framework for SAP CRM: data quality rules, detailed data analysis, and a cleansing and merging concept.
Project Manager
Daiichi Sankyo
International rollout of an online reporting system (SQL, QlikView): requirements, test management, coordination of development teams, and C-level reporting.
Senior CRM Consultant
RAPS
Optimization of sales management in SAP CRM WebUI: expansion of opportunity features, enhancement of the central account search, and implementation of change requests.
Senior CRM Consultant / Requirements Engineer / PM
Audi AG
Long-term CRM engagement across several assignments. Technologies: SAP CRM (5.0 / WebUI), SAP XI, custom middleware, SAP BW, CQ5. Focus areas: campaign management, integration of car-to-online services and customer touchpoints, B2C platform for vehicle-related services, and process and system integration.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Automotive, Information Technology, Manufacturing, Telecommunication, Education, and Utilities.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Marketing, Product Development, Operations, and Legal.
Summary
Program and portfolio manager with over 15 years of experience leading large IT transformation, digitalization, and integration initiatives in complex, multi-track environments. A central coordination point between business, IT, executive stakeholders, and external partners—with responsibility for aligning roadmaps, managing cross-program dependencies, and delivering through go-live and hypercare. Strong specialization in CRM and digital commerce transformations (Salesforce Industries, SAP CRM/CX) in highly regulated, governance-driven environments, complemented by hands-on experience with generative AI (Claude Code, Google AI Studio).
Skills
Platforms & Systems: Sap Crm (5.0 / Webui), Sap Cx, Sap Commerce (Hybris 6.6 / 1811 / 1905 / 2005), Sap S/4hana, Sap Bw, Sap Xi, Salesforce Industries, Adobe Experience Manager (Aem), Cq5, Realax (Erp)
Integration & Api: Rest, Json, Xml, Api Design & Management, Custom Middleware, System & Interface Integration, Enterprise Application Integration
Ai & Data: Generative Ai, Claude Code, Google Ai Studio, Llm, Voice-Ai, Agentic Workflows & Automation, Python, Sql, Qlikview, Postgresql, Data Quality & Data Governance
Processes & Modeling: Camunda, Bpmn, Aris, Ms Visio
Cloud: Microsoft Azure
Methods: Prince2, Scrum (Scrum Master), Waterfall, Agile, Hybrid Project Management, Itil, Requirements Engineering, Product Ownership
Tools: Jira, Confluence, Redmine, Miro, Ms Office 365
End-To-End It Transformation & Delivery
Ai Enablement & Ai Governance (Eu Ai Act, Gdpr)
Cross-Program Dependency & Demand Management
Data Governance & Data Quality Management
Go-Live Readiness, Rollout & Hypercare
Requirements Engineering & Product Ownership
Process Design & System Integration
Program & Portfolio Management (Multi-Track)
Change & Transformation Management
Governance & Management Of Complex Programs
Regulatory & Compliance Integration (Gdpr)
Stakeholder Management (Business – It – Executive)
Business Process Management (Bpmn, Camunda)
Languages
Education
FOM München
B.A. International Management · International Management · Munich, Germany
TH Deggendorf
Business Information Systems · Deggendorf, Germany
Certifications & licenses
Oxford Artificial Intelligence Programme
Train the Trainer
TÜV Süd
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Franz is based in Munich, Germany and can operate in on-site, hybrid, and remote work models.
Franz speaks the following languages: German (Native), English (Native).
Franz has at least 17 years of experience. During this time, Franz has worked in at least 13 different roles and for 10 different companies. The average length of individual experience is 1 year and 3 months. Note that Franz may not have shared all experience and actually has more experience.
Based on recent experience, Franz would be well-suited for roles such as: Product Development (AI), Program Lead / Business Owner, Sub Program Lead – Compliance & Transformation.
Franz's most recent position is Product Development (AI) at Self-initiated.
In recent years, Franz has worked for Self-initiated, O2 Telefónica, Hilli France, and Leonhard Kurz Stiftung.
Franz is most experienced in industries like Automotive, Information Technology, and Manufacturing. Franz also has some experience in Telecommunication, Education, and Food and Beverage.
Franz is most experienced in business areas like Information Technology, Project Management, and Marketing. Franz also has some experience in Product Development, Operations, and Legal.
Franz has recently worked in industries like Information Technology, Telecommunication, and Manufacturing.
Franz has recently worked in business areas like Information Technology, Project Management, and Product Development.
Franz holds a Bachelor in International Management from FOM München and a Bachelor in Business Information Systems from TH Deggendorf.
Franz has 5 certificates. Among them, these include: Oxford Artificial Intelligence Programme, TÜV-zertifizierter Datenschutzbeauftragter, and Train the Trainer.
Franz is immediately available full-time for suitable projects.
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Calculated based on our freelancers’ daily rates as of 11 Nov 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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