Business Analysts in Munich

• Analysis of the Riester subsidy GeVos for provider change 2.0 in the AZUR subsidy management system
• Representation of the GeVos in BPMN 2.0 with Draw.io and Adonis
• Analysis of the data sets exchanged with the life insurance policy administration system and migration to the msg data sets
• Design and mapping of the interfaces to the new msg.ZulagenVerwaltung for various Riester subsidy GeVos at data field level

Project overview: The use of “Generative Pretrained Transformer” (GPT) technologies will greatly change the world of work in the coming years. ITZBund is developing a basic service for this purpose, which can be used by its 200 customers. This basic service is offered both on-premises and in the cloud. Launched in 12/23, production systems (based on the MVP) had already been successfully rolled out and operated for several authorities and federal ministries by 05/24.

Project metrics:

• 2024 budget approx. 20 Mio €
• approx. 70 people directly involved in the project
• regular (indirect) contact with approx. 80 people in the wider project environment

My main responsibilities:

• Overall responsibility as external project manager
• Project definition phase/ Project setup and establishment of the project organization
• Strategic and operational project planning, as well as project design and ongoing adjustments
• Ongoing coordination with the project owner and stakeholders at ITZBund
• Ongoing coordination with sub-project managers, agile roles, and other project team members
• Responsibility for project controlling, quality management, risk management, and change management
• Responsibility for providing the basic service in on-premises and cloud environments and its ongoing development
• Planning and leading several hypercare phases
• Collaboration and ongoing coordination with a federal ministry partner project and delivery of an MVP
• Coordination with the agile teams
• Coordination with operations, release, and deployment
• Responsibility for delivering initial customer projects
• Responsibility for developing AI governance
• Ensuring accessibility (BITV)
• Responsibility for setting up a sub-project for marketing activities
• Support in setting up an efficient proposal process
• Stakeholder management

Approach:

• V-Modell XT ITZBund
• Scrum

Tools used:

• Microsoft Office, Skype, MS Project, Confluence, Jira, Sharepoint, Miro

• Development of a comprehensive transformation model for IT departments and ITSM organizations, from operational stabilization through structuring and optimization to strategic advancement
• Design of a transformation matrix that connects development phases with the implementation activities Position, Focus, Model, Enable, Anchor and Develop
• Development of assessment, maturity and decision-making logic to determine the operational starting point, the appropriate entry point and the prioritized areas of action
• Structuring of an end-to-end approach from current-state assessment and target vision through operating model, roadmap and service modules to implementation and integration into steady-state operations
• Derivation of combinable consulting and implementation modules, including methods, deliverables, role models, governance structures and transformation paths
• Collection, structuring and prioritization of business requirements from the perspectives of IT management, service management and operational roles
• Translation of requirements into target visions, process and role models, decision criteria and traceable deliverables

Environment / Tools: ITIL 4, IT4IT, Operating Model Canvas, SIAM, maturity models Kanban

Topics:

• Further development of the CRM system NKAM and technical separation of “direct” and “indirect” sales
• Redesign of the discount management area and outsourcing to another system.
• Designing numerous improvements on the wholesale side to reduce manual effort down to the level of user stories.

Outcome: Implementation of an APS solution (Eyelit) across multiple international production sites, including definition of target planning processes, integration architecture (SAP – APS via middleware), and alignment of complex manufacturing requirements (e.g. autoclave planning, alternative routings). Establishment of governance structures, steering formats and decision frameworks to manage scope, cost and timeline across multiple stakeholders. Successful handover of project leadership to internal successor, ensuring continuity and sustained project delivery.

Role in Project: Project Lead / Program Manager

Main Tasks in Project:

• Led APS implementation across multiple plants (Germany, Canada, France, US) with focus on end-to-end planning & scheduling processes and system integration
• Acted as central interface between business stakeholders (plants, operations), IT (SAP/middleware) and vendor (Eyelit)
• Drove requirements engineering, including consolidation of plant-specific requirements and steering of sign-off process
• Managed vendor (Eyelit) performance, including scope clarification, effort discussions and commercial alignment
• Identified and challenged gaps between standard APS functionality and complex manufacturing requirements (e.g. autoclave planning, batch optimization, alternative routings)
• Defined and implemented project governance structures, including Steering Committees, risk reporting and decision frameworks
• Led escalation management on cost overruns, scope deviations and delivery transparency
• Coordinated integration strategy (decision for custom middleware vs. standard connector) and alignment with SAP landscape
• Improved project transparency and way of working, including definition of reporting structures, tracking logic and communication cadence
• Facilitated alignment between global and local stakeholders to ensure feasible timelines, resource planning and plant readiness
• Prepared and delivered SteerCo updates and executive decision documents
• Managed structured project handover to internal project lead, including knowledge transfer, documentation alignment and stakeholder transition.

Project: Develop a new generational Pricing system & Integration analyst

Roles and Responsibilities:

• Implemented PROS Pricing integrated with SAP S/4HANA 2022 Greenfield implementation.
• Led pricing process transformation, improving business process efficiency through automation.
• Defined migration strategy, conducted user training, and supported solution rollout.
• Acted as Business Analyst for SAP BTP applications (Online ATP, Track & Trace, Order Status), translating business requirements into scalable solutions.
• Managed cross-functional delivery by coordinating SAP ABAP and Full Stack development teams.

• Migration of existing data jobs from Cognos Data Manager to Tibco/IBI Datamigrator
• Migration data jobs parametrisation for dynamic runs
• Optimisation and cutting-back
• Regression tests
• Knowledge transfer and documentation

• Developed and maintained 5 Power BI dashboards for pipeline tracking, forecasting, revenue-gap, quota-achievement, and deal-performance analysis.
• Delivered weekly, monthly, and quarterly reporting used by approximately 100 stakeholders across Sales, Finance, and Marketing.
• Built semantic data models and ETL workflows using Power Query, DAX, and SQL; integrated Salesforce, SharePoint, internal data warehouse, and Excel sources.
• Automated data ingestion, cleaning, transformation, format standardization, KPI calculations, dashboard refresh, and reporting preparation using Power Query, DAX, and Power BI, eliminating several hours of recurring manual data preparation and reporting work.
• Standardized KPI calculations and built interactive reports with row-level security, drill-through, and Waterfall analysis for business reviews and forecasting.

INTRODUCTION OF AI OPERATING SYSTEM & DEVELOPMENT OF DIGITAL INFRASTRUCTURE

Technology / Start-up – Munich, 3 employees

Objective:

Selection and implementation of an AI operating system, development of a structured knowledge base, and creation of AI agents and skills to increase efficiency across the entire company

• Requirements analysis and evaluation of suitable AI operating systems based on the company’s specific needs
• Design and development of a central knowledge base as the foundation for AI-supported processes
• Development and configuration of AI agents and skills for recurring business processes
• Prompt engineering for precise, context-based outputs from the AI agents
• Personal coaching for the founders and employees on using AI independently and effectively
• Overall project management, including planning, prioritisation and progress tracking
• Documentation of the implemented solutions and creation of usage concepts for sustainable operation

Tools: Langdock, SharePoint, Prompt Engineering, AI agents, AI skills

• Analysis of affected business processes taking numerous stakeholders into account
• Interface analysis, architecture and system design
• Communicating and coordinating various subprojects and interface partners
• Creating epics and user stories, maintaining the backlog, workshops and review presentations
• Support during implementation between business departments and development
• Test management including strategy and approach definition
• Test case definition, execution and approval
• Cross-team organization of integration and acceptance tests
• Support of test environments
• Technologies and tools: Java, Angular, Kubectl, REST, AWS SNS/SQS, Kafka, S4/HANA, Bruno

• Performance optimization and centralization of reporting by creating data models using SSMS (SQL) & SSAS (DAX) and integrating data via SSIS
• Optimizing and extending the current PowerBI dataset (in parallel until the SSAS data model is ready)
• Expanding current reports (migrating reporting to SSAS source after building the SSAS data model)
• Conducting regression analyses, cohort analyses, price/quantity analyses, and strategy project success analyses
• Training internal team members

• Enhancement of the web app for regulatory content (PRIIPs) in the insurance sector
• Process adjustments and automation for report creation and text and cost changes
• Display and review of current performance and risk figures
• Functional and regression testing with Microfocus ALM
• UAT

• Coordination of implementing IT projects, subprojects, and enhancements within DevOps
• Management of IT service providers and responsibility for the quality of IT systems while meeting strategic guidelines
• Assisting in the creation of security-relevant IT documents, including security profiles, Data@Cloud, SCA, and penetration tests
• Full project management responsibility: monitoring and ensuring adherence to resources (scope, schedule, cost, and quality)
• Defining requirement profiles for external service providers and reviewing and evaluating proposals
• Supporting the setup and management of Windows and Linux servers in collaboration with Infosys, including configuring and enabling network ports

• SBAM (Sendungsbasiert Auftragsmanagement System) is the core component responsible for splitting customer deliveries into individual letters based on contractual agreements (OLA/SLA).
• Transformation from proprietary host-based AS/400 applications to a modern stack using Java, PostgreSQL, Apache Kafka, MinIO S3, Red Hat OpenShift, Keycloak SSO, Salesforce and Angular Material GUI.
• Application design, solution architecture, use case specification and OLA/SLA concept for end customers.
• Conduct solution architecture/design and requirements engineering (elicitation, documentation, validation, negotiation and ongoing management) in Confluence, including UML/BPMN process models.
• Development and analysis according to Scrum using Jira and Confluence.
• Design user journeys and UI experience; wireframing with Balsamiq and Figma.
• Document requirements as user stories and epics in Jira; create stakeholder and technical design documents.
• Participate in end-to-end solution design, architecture and event-driven messaging design.
• Perform process modelling (UML/BPMN with Draw.io), application internal architecture design and ERM/SERM data modelling.
• Lead sprint planning, story refinement, estimation, retrospective and review meetings; deliver C-level management presentations on OLA/SLA and order management.