Business Analysts in Munich

Outcome: Implementation of an APS solution (Eyelit) across multiple international production sites, including definition of target planning processes, integration architecture (SAP – APS via middleware), and alignment of complex manufacturing requirements (e.g. autoclave planning, alternative routings). Establishment of governance structures, steering formats and decision frameworks to manage scope, cost and timeline across multiple stakeholders. Successful handover of project leadership to internal successor, ensuring continuity and sustained project delivery.

Role in Project: Project Lead / Program Manager

Main Tasks in Project:

• Led APS implementation across multiple plants (Germany, Canada, France, US) with focus on end-to-end planning & scheduling processes and system integration
• Acted as central interface between business stakeholders (plants, operations), IT (SAP/middleware) and vendor (Eyelit)
• Drove requirements engineering, including consolidation of plant-specific requirements and steering of sign-off process
• Managed vendor (Eyelit) performance, including scope clarification, effort discussions and commercial alignment
• Identified and challenged gaps between standard APS functionality and complex manufacturing requirements (e.g. autoclave planning, batch optimization, alternative routings)
• Defined and implemented project governance structures, including Steering Committees, risk reporting and decision frameworks
• Led escalation management on cost overruns, scope deviations and delivery transparency
• Coordinated integration strategy (decision for custom middleware vs. standard connector) and alignment with SAP landscape
• Improved project transparency and way of working, including definition of reporting structures, tracking logic and communication cadence
• Facilitated alignment between global and local stakeholders to ensure feasible timelines, resource planning and plant readiness
• Prepared and delivered SteerCo updates and executive decision documents
• Managed structured project handover to internal project lead, including knowledge transfer, documentation alignment and stakeholder transition.

Refinement of epics and user stories to achieve a higher degree of automation in CRM usage. Testing of new Discountsystem

• Developed and maintained 5 Power BI dashboards for pipeline tracking, forecasting, revenue-gap, quota-achievement, and deal-performance analysis.
• Delivered weekly, monthly, and quarterly reporting used by approximately 100 stakeholders across Sales, Finance, and Marketing.
• Built semantic data models and ETL workflows using Power Query, DAX, and SQL; integrated Salesforce, SharePoint, internal data warehouse, and Excel sources.
• Automated data ingestion, cleaning, transformation, format standardization, KPI calculations, dashboard refresh, and reporting preparation using Power Query, DAX, and Power BI, eliminating several hours of recurring manual data preparation and reporting work.
• Standardized KPI calculations and built interactive reports with row-level security, drill-through, and Waterfall analysis for business reviews and forecasting.

Project: Develop a new generational Pricing system & Integration analyst

Roles and Responsibilities:

• Implemented PROS Pricing integrated with SAP S/4HANA 2022 Greenfield implementation.
• Led pricing process transformation, improving business process efficiency through automation.
• Defined migration strategy, conducted user training, and supported solution rollout.
• Acted as Business Analyst for SAP BTP applications (Online ATP, Track & Trace, Order Status), translating business requirements into scalable solutions.
• Managed cross-functional delivery by coordinating SAP ABAP and Full Stack development teams.

• Analysis of affected business processes taking numerous stakeholders into account
• Interface analysis, architecture and system design
• Communicating and coordinating various subprojects and interface partners
• Creating epics and user stories, maintaining the backlog, workshops and review presentations
• Support during implementation between business departments and development
• Test management including strategy and approach definition
• Test case definition, execution and approval
• Cross-team organization of integration and acceptance tests
• Support of test environments
• Technologies and tools: Java, Angular, Kubectl, REST, AWS SNS/SQS, Kafka, S4/HANA, Bruno

• Migration of existing data jobs from Cognos Data Manager to Tibco/IBI Datamigrator
• Migration data jobs parametrisation for dynamic runs
• Optimisation and cutting-back
• Regression tests
• Knowledge transfer and documentation

• Set up GUI test framework for testers and developers to easily create GUI tests
• Implemented automated GUI tests with QF-Test for stock trading software and PDF file comparisons
• Created comparison runs between different versions

Used technologies: QF-Test, Java, Jython

• Support for implementing the Pimcore CMS, support assistance, and partner management for the existing application landscape.
• Know-how transfer to the existing application landscape.
• Advising stakeholders on the new implementation.
• Support in data modeling for Pimcore.
• Designing and overseeing data migrations from Salesforce to Pimcore using ESB.
• Creating user stories.
• 3rd level support for business-critical processes.
• Technologies: Salesforce Marketing, Sales, and Service Cloud; Talend ESB; Pimcore; Shopware; ERP system Move; DB2; MySQL; MS Office; MS Visio; Jira; Confluence.

Project content: The use of “Generative Pretrained Transformer” technologies (GPT) will massively change the world of work in the coming years. ITZBund is developing a base service for this, which can be used by its 200 customers. This base service is offered as an on-prem and a cloud variant. Started in 12/23, from 05/24 productive systems (based on MVP) could already be rolled out and operated successfully for several agencies and federal ministries.

Project metrics:

• Budget in 2024 approx. €20M
• approx. 70 people in the core project context
• regular (indirect) contact with approx. 80 people in the wider project environment

My main tasks:

• Overall responsible external project manager
• Project definition phase/project setup and establishment of the project organization
• Strategic and operational project planning, as well as shaping and ongoing adjustments of the project
• Ongoing coordination with project owners and stakeholders in ITZBund
• Ongoing coordination with subproject managers, agile roles and other project staff
• Responsibility for project controlling, quality management, risk management and change management
• Responsibility for providing the base service on on-prem and cloud environments and its continuous development
• Planning and leading several hypercare phases
• Collaboration and ongoing coordination with a partner project of a federal ministry and provision of an MVP
• Coordination with agile teams
• Coordination with operations, release and deployment
• Responsibility for the implementation of the first customer projects
• Responsibility for creating an AI governance
• Ensuring accessibility (BITV)
• Responsibility for setting up a subproject for marketing activities
• Support in building an efficient proposal process
• Stakeholder management

Methodology:

• V-Model XT ITZBund
• Scrum

Tools used:

• Microsoft Office, Skype, MS Project, Confluence, Jira, SharePoint, Miro

• Performance optimization and centralization of reporting by creating data models using SSMS (SQL) & SSAS (DAX) and integrating data via SSIS
• Optimizing and extending the current PowerBI dataset (in parallel until the SSAS data model is ready)
• Expanding current reports (migrating reporting to SSAS source after building the SSAS data model)
• Conducting regression analyses, cohort analyses, price/quantity analyses, and strategy project success analyses
• Training internal team members

• Integrated LangChain middleware between AEM and SAP PIM system
• Developed a FastAPI interface for system communication
• Implemented vector embeddings for semantic product search
• Evaluated LLM models (Vertex AI/Gemini, LM Studio, Hugging Face, OpenAI) for product analysis
• Developed an AEM component to display product recommendations and integrated the recommendation API into the AEM authoring process
• Designed and implemented Pinecone vector database for product embeddings
• Optimized response times and caching strategies
• Evaluated Vertex AI Studio for LLM testing and prompt workflows
• Implemented secure API routing and access control for AI components via FastAPI and gateway validation

• Coordination of implementing IT projects, subprojects, and enhancements within DevOps
• Management of IT service providers and responsibility for the quality of IT systems while meeting strategic guidelines
• Assisting in the creation of security-relevant IT documents, including security profiles, Data@Cloud, SCA, and penetration tests
• Full project management responsibility: monitoring and ensuring adherence to resources (scope, schedule, cost, and quality)
• Defining requirement profiles for external service providers and reviewing and evaluating proposals
• Supporting the setup and management of Windows and Linux servers in collaboration with Infosys, including configuring and enabling network ports

• SBAM (Sendungsbasiert Auftragsmanagement System) is the core component responsible for splitting customer deliveries into individual letters based on contractual agreements (OLA/SLA).
• Transformation from proprietary host-based AS/400 applications to a modern stack using Java, PostgreSQL, Apache Kafka, MinIO S3, Red Hat OpenShift, Keycloak SSO, Salesforce and Angular Material GUI.
• Application design, solution architecture, use case specification and OLA/SLA concept for end customers.
• Conduct solution architecture/design and requirements engineering (elicitation, documentation, validation, negotiation and ongoing management) in Confluence, including UML/BPMN process models.
• Development and analysis according to Scrum using Jira and Confluence.
• Design user journeys and UI experience; wireframing with Balsamiq and Figma.
• Document requirements as user stories and epics in Jira; create stakeholder and technical design documents.
• Participate in end-to-end solution design, architecture and event-driven messaging design.
• Perform process modelling (UML/BPMN with Draw.io), application internal architecture design and ERM/SERM data modelling.
• Lead sprint planning, story refinement, estimation, retrospective and review meetings; deliver C-level management presentations on OLA/SLA and order management.

• Act as interface between business, IT demand management and IT architecture, analyzing functional and technical requirements in Salesforce.
• Create requirements and specification documents together with the business unit and develop solution concepts.
• Define, control implementation and acceptance of epics and user stories.
• Advise business units on optimization potentials and develop functional solution concepts.
• Support project management and product owners in scope analysis and ticket creation.
• Develop identity management solutions and deletion concepts in the Salesforce environment.
• Define and implement DWH reports for analysis of business areas and process optimizations.
• Document and optimize functional process workflows.
• Tools and technologies: Miro, Salesforce, Draw.io, Atlassian Stack (Confluence, JIRA), Figma, Enterprise Architect, MS Teams, Slack, Zoom, SCRUM, agile project management.