Andreas Zimmermann - Senior IT Project Manager ·...

Q: Where is Andreas based?

Andreas is based in Munich, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Andreas speak?

Andreas speaks the following languages: German (Native), English (Advanced), Spanish (Elementary), French (Elementary) .

Q: How many years of experience does Andreas have?

Andreas has at least 31 years of experience. During this time, Andreas has worked in at least 17 different roles and for 44 different companies . The average length of individual experience is 1 year and 7 months . Note that Andreas may not have shared all experience and actually has more experience.

Q: What is Andreas's latest experience?

Andreas's most recent position is ITSM Consultant at Industrial company / Global IT division .

Q: What companies has Andreas worked for in recent years?

In recent years, Andreas has worked for Industrial company / Global IT division , Energy provider , Industrial company , Healthcare IT service provider , and Food industry .

Q: Which industries is Andreas most experienced in?

Andreas is most experienced in industries like Manufacturing , Information Technology , and Healthcare . Andreas also has some experience in Aerospace and Defense , Telecommunication , and Government and Administration .

Q: Which business areas is Andreas most experienced in?

Andreas is most experienced in business areas like Information Technology , Project Management , and Operations . Andreas also has some experience in Customer Service , Strategy , and Quality Assurance .

Q: Which industries has Andreas worked in recently?

Andreas has recently worked in industries like Manufacturing , Healthcare , and Information Technology .

Q: Which business areas has Andreas worked in recently?

Andreas has recently worked in business areas like Information Technology , Project Management , and Operations .

Recommended expert

Munich, Germany

Experience

Aug 2025 - Present

8 months

ITSM Consultant

Industrial company / Global IT division

Designed and implemented a new user support tower organization as part of the global IT transformation initiative.
Created an operating and control model for the central service desk, including downstream support units (field service, VIP support, service points).
Performed a comprehensive as-is analysis of existing service desk and field service structures and developed a target architecture based on ITIL 4 and SIAM.
Defined roles, responsibilities, and governance mechanisms for internal IT and external providers.
Prepared the blueprint document Service Management & Governance Handbook (User Support) to standardize global service processes (incident, request, problem, change, knowledge, ITSCM, CSI).
Developed a KPI and SLA framework to measure service quality and performance in global user support.
Defined the reporting and review structure (operations meeting, service review meeting, management steering board).
Prepared RFP documents for the external tendering of L1/L2 support services, including definition of scope, governance model, process requirements, tool integration (ServiceNow), and KPI/SLA sets.
Supported procurement and legal departments in evaluating and negotiating vendor proposals and assisted in vendor selection and contract finalization.
Oversaw the handover to operational support, including knowledge transfer, training of provider teams, and establishment of a continuous improvement process (CSI).
Methods / framework / tools: ITIL 4 / ITSM, SIAM, IT4IT, ServiceNow, Jira, BPMN, operating model canvas, KPI & SLA design, governance & performance management

Mar 2025 - Oct 2025

8 months

ITSM Consultant / Project Manager

Energy provider

Implemented ITIL-based IT processes within the ITSM tool ServiceNow, meeting agreed quality standards.
Actively participated in stakeholder management with other corporate entities in the context of IT service management.
Advised IT service owners on designing or changing IT services under technology business management (TBM) while complying with regulatory and legal standards.
Documented IT services within service design packages.
Identified dependencies on other IT services across the entire service organization.
Collaborated with system architects, developers, and IT service owners to implement and operationalize IT services.
Executed service lifecycle management in line with IT strategy and architecture roadmaps.
Continuously identified improvement opportunities within IT services and coordinated implementation of measures.
Guided IT departments in integrating corporate IT services into local IT service management processes.
Trained internal staff on new ways of working based on ITIL for their area.
Actively participated in stakeholder management with other corporate entities in the context of IT service management.
Formulated service and operational level agreements to document service commitments for each IT service.
Methods / framework / tools: ITIL 4 / ITSM, IT4IT, ServiceNow, LeanIX, project management, BPMN

May 2024 - Dec 2024

8 months

ITSM Consultant / Project Manager

Industrial company

Created ITSM and governance policies.
Trained and coached IT staff.
Managed suppliers (defined and monitored SLAs and contracts).
Defined and optimized ITSM processes (incident, problem, change, service request, security, service continuity, ITAM, etc.).
Optimized the IT operating model (service desk, support structures, metrics, reporting, etc.).
Automated process workflows.
Implemented processes and workflows in Jira Service Management.
Built a user portal.
Defined and created the service catalog and services.
Designed the CMS/CMDB.
Conducted IT audit for TISAX certification.
Methods / framework / tools: ITIL 4 / ITSM, IT4IT, Jira Service Management / Confluence, project management, BPMN

Apr 2023 - Nov 2024

1 year 8 months

Service Manager / Project Manager

Healthcare IT service provider

Transitioned IT services.
Managed day-to-day service operations.
Managed suppliers (defined and monitored SLAs and contracts).
Defined and optimized ITSM processes (incident, problem, change, service request, etc.).
Optimized the IT operating model (service desk, support structures, metrics, reporting, etc.).
Created ITSM and governance policies.
Automated process workflows.
Created and updated the service catalog and services.
Managed the tendering of new service providers.
Managed supplier transition projects.
Methods / framework / tools: ITIL 4 / ITSM, IT4IT, DevOps, Scrum, Jira Service Management / Confluence, project management, IDP, app development, BPMN

Oct 2022 - Jan 2023

4 months

Service and Transition Manager

Food industry

Transitioned IT services.
Managed suppliers (defined and monitored SLAs and contracts).
Defined and optimized ITSM processes (incident, problem, change).
Planned and controlled budgets.
Optimized the service desk and support structures.
Created ITSM and governance policies.
Created and updated the service catalog and services.
Managed IT asset management and lifecycle management.
Methods / framework / tools: ITIL 4 / ITSM, BPMN, IT asset management, project management

Jan 2022 - Sep 2022

9 months

Interim Manager, Service Owner

Birkenstock B.V Co KG

Leadership of the service manager team.
Service Owner for the services Workplace, Communication (videoconferencing, telephony, printing).
Supplier management (definition, monitoring of SLAs and contracts).
Process definition and optimization INC, PRO, CHG.
Optimization of IT asset management.
Budget planning and controlling.
Optimization of service desk and on-site support structures.
Creating ITSM and governance policies.
Creating/updating the service catalog and services.
Project initiation for the replacement/implementation of ITSM and desktop management tool.
Market research for ITSM tools including creating a longlist of 8 tools and a shortlist of 4 tools.
Workplace and printing rollout.
Methods/frameworks/tools: ITIL4/ITSM, IT4IT, IT asset management, BPMN, ServiceNow, Jira, OTRS, USU, Matrix24, Freshworks, Ivanti

May 2021 - Oct 2021

6 months

Project Manager

Machinery Manufacturer

Project start and initiation.
Project planning.
Project control.
Reporting and escalation management.
Project closure.
Quality planning and controlling of project deliverables.
Management and coordination of customer resources and providers.
Configuration and customization of the ServiceNow SAM Pro module.
Test planning and execution.
Planning and execution of asset discovery.
Initial population of the CMDB with license and contract information.
Automation of process workflows.
Setting up SAM reporting.
Central SAM rollout and start of the managed service.
Methods/frameworks/tools: ITIL4, Software Asset Management, ServiceNow, PMI, CMDB, JAMF

Mar 2021 - Mar 2021

1 month

Consultant

Hospital Group

Project review.
Coaching of the project manager.
Consulting/support on project closure (hand over to operations, project closure report, lessons learned session).
Lifecycle management.
Methods/frameworks/tools: ITIL4, IT asset management, medical technology relocation and commissioning

Nov 2019 - Dec 2020

1 year 2 months

Service Delivery Manager Infrastructure / IT Security

Trade Fair Company

Management of service providers and supplier management to ensure operations and monitor service quality.
Support of the network project from the operational side and introduction of quick wins.
Operational resource planning.
Preparation and execution support for the tender of the outsourcing project 'Service Provider Network and Security'.
Creation and transition of a new operating concept in cooperation with the new service providers, including service desk and field service.
Creating ITSM and governance policies.
Automation of process workflows.
Creation and consolidation of contracts and service agreements for relevant IT services to improve service quality.
Definition, development and monitoring of ITSM guidelines and processes such as incident management, problem management, change management, release management.
Continuous improvement and further development of network services.
Introduction and further development of security solutions.
SOC planning and BCM concept in coordination with the security officer.
Planning, compliance and optimization of IT service budgets.
Coordination with adjacent service management in applications, managed workplace, data center.
Definition and development of the service portfolio and service catalog for network, IT security and VoIP.
Setting up CMS/CMDB and inventory in ServiceNow.
Methods/frameworks/tools: ITIL4, ServiceNow, IT baseline protection, ISO27001, LAN, WAN, VoIP, Cisco, Palo Alto, F5 Networks, BPMN, Microsoft AD, Outlook, Exchange, SharePoint, Teams, data center, Microsoft Azure, RFP, RFQ

Jun 2019 - Aug 2019

3 months

Project Manager

Insurance Company

Migration of the current DNS, DHCP and IPAM infrastructure to the new design.
Completion of the redesign, standardization and harmonization.
Elimination of audit findings.
Solution rollout.
Planning and initiation of the cloud project.
Methods/frameworks/tools: Infoblox, Zscaler, Akamai, SharePoint 2013, PMI, MS Project, ServiceNow, IT baseline protection, ISO27001, Microsoft Azure

Mar 2019 - Jun 2019

4 months

Business Analyst, Process Designer

IT Service Corporation

Process design and implementation to build an ITSM factory to improve service quality.
Consulting / defining roles, methods, and processes.
Designing process reorganization (adaptation / transformation of existing processes, change, stakeholders, rollout, test & transfer approach, time estimation, recommendation for prioritization).
Creating GAP analysis and best practice recommendations for service delivery processes including BPM with a focus on partial automation.
Reviewing & analyzing non-ITIL processes of service delivery units with optimization approaches, e.g. (partial) automation.
Consulting on dedicated process requirements for each service delivery unit.
Consulting & creating a roadmap for process development and implementation.
Creating ITSM and governance policies.
Advising process actors / stakeholders.
Documentation and process modeling.
Developing a process landscape / structure.
Consulting and designing the process rollout / implementation.
Advising on ITIL 4 aspects.
Service desk design and transformation.
Digitizing the processes.
Market research on ITSM tools including creating a shortlist of 4 tools.
Methods / frameworks / tools: SharePoint 2013, ITIL V3, ITIL 4, ADONIS, ServiceNow, USU, Ivanti, Matrix24, BPMN

Feb 2019 - Oct 2019

9 months

Business Development Manager

Media Group

Defining participation and selection criteria.
Screening business models and business plans.
Preselecting competition finalists.
Methods / frameworks / tools: Customer Development, Business Plan, product and business model innovation

Nov 2018 - Nov 2018

1 month

Business Development Manager

Startup

Developing a digital business model for building and reorganizing operating concepts for clinics and medical centers, as well as commissioning and closing hospitals.
Providing the roadmap for business development.
Conducting workshops on value proposition, financial planning, target groups, CRM, and sales channels.
Compiling and defining the service portfolio.
Methods / frameworks / tools: Customer Development, Business Plan, product and business model innovation, healthcare, BPMN, Lean Startup

Apr 2018 - Dec 2018

9 months

Business Analyst, Process Designer

Automotive Company

Process design.
Creating a service management & governance manual.
Service center group concept for reverse shadow / operations.
Service center notification concept for reverse shadow / operations.
Defining the scope of process implementation for incident, change, problem, capacity, request fulfillment, release management, and IT security / BCM.
Creating ITSM and governance policies.
Implementing processes to increase service quality.
Service desk transformation / training.
Methods / frameworks / tools: IT infrastructure (LAN/WAN/DNS/DHCP), SharePoint 2013, ITIL V3, Visio, BPMN, HP Service Center 2, IT baseline protection, ISO 27001

Jun 2016 - Jan 2018

1 year 8 months

Multi-Project Manager

thyssenkrupp Elevator

Group-wide WAN migration.
Due diligence and inventory of LAN/WAN infrastructure.
Site-specific projects to optimize local network and IT infrastructure.
Methods / frameworks / tools: IT infrastructure (LAN/WAN/DNS/DHCP/IAPM), ZScale, SharePoint 2013, PMBOK, Cisco, ITIL V3, MS Project, IT baseline protection, ISO 27001, Microsoft AD

Jun 2015 - Jun 2016

1 year 1 month

Service Delivery Manager

Airbus Defence & Space

Optimizing and ensuring the operation of the network and security infrastructure.
Business continuity management.
Coordination of the Network Operations team with demand management and program management.
Managing external service providers and supplier management to monitor and improve service quality.
Representation of network/security operations within various cross-functional IT projects.
Methods / Framework / Tools: IT infrastructure (LAN/WAN/DNS/DHCP/IPAM), SharePoint 2013, PMBOK, Cisco, ITIL V3, MS Project, IT Security

Jan 2015 - Jun 2015

6 months

Rollout Manager

thyssenkrupp

Company-wide WAN migration.
Planning, design and execution of the rollout (including pilot and tests).
Methods / Framework / Tools: IT infrastructure (LAN/WAN/DNS/DHCP/IPAM), ZScaler, SharePoint 2013, PMBOK, Cisco, ITIL V3, MS Project, IT baseline protection, ISO27001

Sep 2014 - Oct 2014

2 months

Business Analyst, Process Designer

Electronics Company

Analysis and optimization of the service desk application to improve service quality.
Analysis and inventory of process workflows.
Interface review with application and release management.
Methods / Framework / Tools: ITSM / ITIL V3, BPMN

Mar 2014 - Mar 2014

1 month

Business Development Manager

Startup

Development of a digital business model.
Conducting the fact check and profitability analysis.
Assessing the probability of success.
Methods / Framework / Tools: Customer Development, Business Plan, Product and Business Model Innovation, Lean Startup, BPMN

Oct 2012 - Jun 2014

1 year 9 months

Multi-Project Manager

Airbus Defence & Space

Company-wide WAN migration and conversion.
Adaptation of the encryption infrastructure.
Due diligence and inventory of the LAN/WAN infrastructure.
Establishment of a Security Operation Center (SOC) and Network Operation Center (NOC).
Methods / Framework / Tools: LAN, WAN, Enhanced Encryption (Genua/Thales), PMBOK, Cisco, ITIL V3, MS Project, IT baseline protection, ISO27001

Jul 2012 - Jul 2012

1 month

Business Analyst

Bank

Optimization and possible centralization of group-wide IT Asset and Configuration Management, including licensing.
Creation of a project vision / strategy paper for project execution.
Methods / frameworks / tools: ISO 19770-1, ITIL, BPMN, CMDB

Jul 2012 - Jul 2012

1 month

Business Analyst

Beverage Manufacturer / Sports Promoter

Updating and populating the service catalog.
Briefing and supporting service owners in populating the service catalog.
Asset inventory.
Methods / frameworks / tools: ITIL, CMDB

Mar 2011 - Mar 2012

1 year 1 month

Project Manager

Beverage Manufacturer / Sports Promoter

Reorganization of IT operations units according to ITIL3 and migration support database.
Development of an application portfolio and integration into the service catalog and the CMDB.
Operating model for cooperation between local/country-specific field services in Europe, the USA, and Asia with the central service desk and operations teams to improve service quality.
Ensuring production readiness through acceptance-relevant reference environments.
Methods / frameworks / tools: ITIL, HP-SM7; Lotus Notes, BMC Remedy, Microsoft Active Directory, CMDB, Single Sign-On, Exchange, PMI/PMBOK, MS Project

Jan 2009 - Oct 2010

1 year 10 months

Multi-Project Manager

IT service provider / Telecommunications

Setup and operation of the infrastructure for multiple test environments.
Due diligence and inventory of the infrastructure (required hardware (servers, storage), operating and application software, LAN, WAN), as well as the operating model.
Provision of the required delta infrastructure and capturing relevant infrastructure and application requirements via changes.
Operational preparation of the application software needed for infrastructure setup.
Ensuring production readiness through acceptance-relevant reference environments (especially load tests).
Planning, designing, and executing system tests.
Coordination with release management.
Agreement of SLAs and coordination on location issues to improve service quality.
Ensuring and coordinating 1st/2nd and 3rd-level support to monitor and improve service quality.
Methods / frameworks / tools: ITIL, Windows, UNIX, Solaris, SAN, VMware, Active Directory, Apache Web Server, SC Cosima, HP Quality Center, SCCM, Exchange, Single Sign-On (SSO), VLAN, WAN, Oracle, Prince2, MS Project

Nov 2008 - Nov 2008

1 month

Consultant

Wholesale

Execution of a server migration.
Server consolidation using virtualization.
Search for a reliable service provider for implementation, maintenance, and operation as part of a tender.
Methods / frameworks / tools: ITIL, virtualization, roll-out

Feb 2007 - Dec 2008

1 year 11 months

Business Analyst, Process Designer

Government Agency

End-to-end definition and implementation of the ITIL model for operations/infrastructure and the process interfaces.
Focus on processes in service support and service delivery as well as security management, ICT infrastructure management and application management including release management.
Conducted the tender for a service management tool.
Market research on ITSM tools including creating a shortlist.
Methods / Frameworks / Tools: ITIL V2/V3, ISO20000, IT Baseline Protection, ISO27001, CMMI, ISO15504, Six Sigma, Visio, Innovator, Prince2, MS Project, BMC Remedy, TopDesk, RFP/RFQ

Oct 2006 - Dec 2006

3 months

Business Analyst

Bank

Implemented business continuity management measures to maintain the operation of the server farm.
Analyzed SLAs and the service portfolio/service catalog.
Developed short, medium and long-term measures to improve service quality.
Methods / Frameworks / Tools: CITRIX, Microsoft operating systems, Microsoft AD, Avaloq, ITIL, IT security

Sep 2006 - Oct 2006

2 months

Business Analyst

Bank

Feasibility study for introducing new banking software.
Goal was a workaround or permanent solution for data export from the Avaloq banking application.
Methods / Frameworks / Tools: Microsoft operating systems (XP, Vista…), Microsoft Office 2000 to 2007, Avaloq, ITIL

Jun 2006 - Jul 2006

2 months

Business Analyst

Software Company

Improved software asset management and permanently reduced routine tasks.
Created a project vision (business case) / strategy paper to improve software asset management and licensing.
Methods / Frameworks / Tools: ISO 19770-1, TSCensus, ITIL

Mar 2006 - Apr 2006

2 months

Business Analyst

Service Provider

Introduced tool-based IT asset and configuration management.
Process design (planning and conducting audits, asset identification, inventory management, asset control).
Advised on license models/licensing.
Selected inventory and management software through a tender.
Supported implementation.
Methods / Frameworks / Tools: GASP, ITIL, Asset Works, IQuate, Centennial, HardCat, Kaseya VSA, CMDB, BPMN, RFP/RFQ

Oct 2005 - Dec 2005

3 months

Business Analyst

Telecommunications Company

Development of new internet-based telecommunications services.
Support for conducting quality gates.
Methods / Framework / Tools: VoIP, NGN, SIP (Session Initiation Protocol), IMS (IP Multimedia Subsystem), TISPAN, RADIUS Server, WAN, IT Baseline Protection, ISO27001

Jul 2005 - Feb 2006

8 months

Business Development Manager

Startup

Development of an innovative digital business model to market contemporary art and exhibitions.
Conducting fact checks and profitability analysis.
Developing and implementing the financing concept.
Methods / Framework / Tools: Customer Development, Business Plan, Product and Business Model Innovation, Lean Startup

Jun 2005 - Aug 2005

3 months

Business Analyst

Logistics Company

Introduction of a tool-based IT asset/configuration management system.
Process design (planning and conducting audits, asset identification, inventory management, asset control).
Advising on licensing models.
Selection of inventory and management software.
Support in implementation.
Methods / Framework / Tools: GASP, ITIL, Asset Works, IQuate, Centennial, HardCat, Kaseya VSA, CMDB

Jul 2003 - Mar 2005

1 year 9 months

Consultant / Project Manager

Airbus Defence & Space

Switch of VPN to a different access software and redesign of antivirus, personal firewall, and disk encryption.
Migration of about 6,000 clients from NT to XP and servers from Windows 2000 to 2003.
Upgrade of existing application and adaptation to the new system environment.
Creation of a VPN guide for the service desk and end users.
Introduction/training of staff on "Mobile User Security".
Training of service desk staff on "VPN Troubleshooting".
Contribution to the VPN and security concept.
Methods / Framework / Tools: Altiris, Remedy, NetInstall, MS SMS, Access, MS Office, Project, CISCO, Windows XP, Windows Server 2000/2003, Active Directory, TCP/IP, DHCP, DNS, SafeGuard Easy, ITIL, PMI/PMBOK, MS Project, Symantec VPN (Raptor), WAN, Blackberry, Palm, IPSEC, IT Baseline Protection, ISO27001

Jan 2003 - Apr 2003

4 months

Business Analyst

Multiple Clients (Software Vendors, Investment Firm…)

Introduction of a tool-based IT asset management system.
Process design (planning and conducting audits, asset identification, inventory management, asset control).
Advising on licensing models.
Selection of inventory and management software.
Support in implementation.
Methods / Framework / Tools: GASP, ITIL, Asset Works, IQuate, Centennial, HardCat, Kaseya VSA, CMDB, BPMN, Visio

Oct 2002 - Dec 2002

3 months

Project Manager

Industrial Company

Integrating additional branches into the VPN.
Defining project goals and milestones.
Project planning (budget, resources, effort estimation, etc.).
Assembling the international project team and VPN field services.
Creating and quality-assuring the technical concept.
Planning, designing, and executing tests.
Methods / Framework / Tools: COLLAX BUSINESS SERVER, WAN, AntiVir, Linux, IT baseline protection, ISO27001, TCP/IP, DHCP, DNS, IPSEC, MS Project

Jun 2002 - Jul 2002

2 months

Project Manager

University

Securing a remote site connection to the central university data center and protecting the network.
Advising on system selection.
Planning firewall deployment.
Advising on ruleset creation and firewall integration.
Instructing and training system administrators.
Coordinating the local administration team and the data center team.
Methods / Framework / Tools: Astaro Firewall, Linux, Windows 2000, System evaluation, IT baseline protection, ISO27001, TCP/IP, DHCP, DNS, MS Project

Apr 2002 - May 2002

2 months

Consultant

Industrial Company

Providing basic network protection against unauthorized access and setting up a VPN for mobile users.
Advising on system selection.
Planning firewall deployment.
Advising on ruleset creation and firewall integration.
Instructing and training system administrators.
Coordinating the local administration team.
Methods / Framework / Tools: Astaro Firewall, Linux, Windows 2000, IT baseline protection, ISO27001, WAN, TCP/IP, DHCP, DNS, IPSEC

Oct 2001 - Dec 2001

3 months

Project Manager

Industrial Company

Building a digital communication structure for mobile users and branches, including email traffic.
Planning and integrating a VPN infrastructure consisting of gateway, firewall, and mail server.
Configuring mail flow between the EXCHANGE server and gateway mail server.
Methods / Framework / Tools: COLLAX BUSINESS SERVER, AntiVir, Linux, MS Exchange, Windows 2000, IT baseline protection, ISO27001, TCP/IP, DHCP, DNS, DSL, IPSEC, MS Project

Jun 2001 - Jun 2001

1 month

Consultant

Law Firm

Building a digital communication structure for mobile users, including email traffic.
VPN infrastructure consisting of gateway, CISCO firewall, and mail server.
Methods / Framework / Tools: COLLAX BUSINESS SERVER, CISCO, Linux, IT baseline protection, ISO27001, TCP/IP, DHCP, DNS, DSL, WAN, MS Project

Jan 2001 - Dec 2001

1 year

Service Manager

Marketing Agency / Call Center

Inventory and optimization of the IT infrastructure (standardizing clients; backup concept).
Setting up service and support structures (incident and problem management).
Methods / Framework / Tools: Win2000, NT4, CISCO; Veritas Backup Exec, TCP/IP, DNS, DHCP, WhatsUp, ITIL, Prince2, MS Project

Aug 2000 - Dec 2000

5 months

Project Manager

Leisure Company

Development of an interactive web portal for providers and users of leisure activities.
Methods / Framework / Tools: SQL, Access, HTML, ASP, MS Project

Jul 2000 - Aug 2000

2 months

Business Analyst

Children's Hospital

Digitization of all necessary data and information.
Integration of presentations into the website.
Creation of a digital archive of presentations and ultrasound images.
Methods / Framework / Tools: HP peripherals, Windows, Portfolio 5.0, Broadway video system

May 2000 - Jun 2000

2 months

Business Analyst

Medical Center for Prenatal Medicine

Digitization of all necessary data and information.
Integration of presentations into the website.
Creation of a digital archive of presentations and ultrasound images.
Methods / Framework / Tools: HP peripherals, Windows, Portfolio 5.0, Broadway video system

Jul 1999 - Dec 1999

6 months

Project Manager

Refrigeration and Air Conditioning Company

Digitization of cost center accounting.
Methods / Framework / Tools: SQL Server, MS Access, Excel, Training, PMI, MS Project

Jun 1999 - Jun 1999

1 month

Business Analyst

Medical Research Institute

Feasibility study for database migration from Access to a more performant system.
Analysis of the existing database application.
Development of migration options.
Cost/benefit assessment.
Methods / Framework / Tools: MS Access, SQL Server

Apr 1999 - Jun 1999

3 months

Project Manager

Construction Company

Redesigned the network as part of the rollout of a new industry software.
Inventory of the IT infrastructure.
Methods / Framework / Tools: NT4, Windows 9.x; TCP/IP, DNS, software evaluation, MS Office, PMI/PMBOK, MS Project

Jan 1999 - Mar 1999

3 months

Project Manager

Construction Company

Expanded the network due to staff growth.
Inventory and redesign.
Procurement and installation of cables and switches.
Methods / Framework / Tools: NT4, Windows 9.x; Novell, WhatsUp, PMI/PMBOK, MS Project

Oct 1998 - Oct 1998

1 month

Project Manager

Leisure Company

IT infrastructure analysis for vulnerabilities.
Conducting a network audit.
Analysis of system configurations, cabling, and data backup.
Methods / Framework / Tools: Novell, NT4, Windows 9.x; WhatsUp, PRINCE2, MS Project

Aug 1998 - Dec 1998

5 months

Project Manager

Wholesale Company

Expansion and redesign of the existing network.
Inventory and installation of additional components.
Training staff on the new environment.
Methods / Framework / Tools: NT4, Windows 9.x; training/coaching, TCP/IP, DNS, DSL, WhatsUp, PRINCE2, MS Project

Jul 1998 - Jul 1998

1 month

Business Analyst

Furniture Wholesale / Purchasing Cooperative

Implementation of an online ordering system for specialist retailers.
Integration of digital manufacturer catalogs into the ordering system.
Methods / Framework / Tools: eBusiness

Jun 1997 - Jun 1998

1 year 1 month

Project Manager

Real Estate Company

Optimization of the IT infrastructure.
Setup of system support and service desk.
Assessment and installation of required components.
Training of staff.
Methods / Framework / Tools: NT4, Windows 9x; MS Outlook, MS Exchange, TCP/IP, WhatsUp, ITIL, Prince2, MS Project

Jan 1997 - Jun 1997

6 months

Business Development Manager

IT Service Provider

Development of the business model and partner network for technical support.
Designing partner models.
Evaluation and selection of suitable models and contract drafts.
Methods / Framework / Tools: Business Plan, business model innovation

Jan 1993 - Dec 1996

4 years

Manager

Hardware Manufacturer

Establishment of service desk and field service in Europe.
Methods / Framework / Tools: Win2003, XP, NT4, CISCO; training/coaching, DSL, TCP/IP, DNS, ITIL, NAS, Lotus Notes

Jan 1990 - Dec 1992

3 years

Project Manager

University Hospital / Medical Technology Manufacturer

Implementation of an electronic patient record for intensive care and anesthesia.
Digitization of the patient care workflow.
Import of monitoring parameters directly into the database.
Online availability of medication at the patient's bedside.
Methods / Framework / Tools: Oracle, monitoring devices, PASCAL, MS Project

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Manufacturing, Information Technology, Healthcare, Aerospace and Defense, Telecommunication, and Government and Administration.

Manufacturing

Information Technology

Healthcare

Aerospace and Defense

Telecommunication

Government and Administration

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Operations, Customer Service, Strategy, and Quality Assurance.

Information Technology

Project Management

Operations

Customer Service

Strategy

Quality Assurance

Summary

Senior project manager, service owner, and expert in IT operating models and service governance with over 35 years of experience in IT, infrastructure, and service environments.

My focus is on structured management of complex IT and transformation initiatives and on building and stabilizing controllable IT operating and governance models—especially in multi-provider environments and regulated contexts.

I typically take on roles with clear management and outcome responsibility in projects and programs where multiple organizational units, external providers, and management levels need to be coordinated.

Key areas:

Project and program management in infrastructure, ITSM, and transformation initiatives
Service ownership and service lifecycle management (ITIL v3 / ITIL 4)
Service governance, operating and control models
Provider and multi-provider management (SIAM), including SLA/OLA management
Service transition and handover of projects into stable operations
KPI, SLA, and performance management as well as reporting and review structures
Building audit-ready and compliance-capable IT service structures (e.g., ISO-/TISAX-related requirements)

Technologies & environments:

ITSM tools: ServiceNow, Jira Service Management, CMDB/service catalog environments
Infrastructure and network services (WAN, MPLS, cloud-based architectures)
Multi-provider setups and outsourced operating models
Traditional, agile, and hybrid delivery models

Working style:

Structured, control-oriented, and implementation-focused. Focus on transparency, clear responsibilities, reliable decision-making bases, and sustainable handover of project results into operations.

Experience in corporate, mid-sized, and regulated environments with high demands on controllability, governance, and management reporting.

Skills

Leadership Experience (30 Years):

Building And Leading Service Organizations
Executive Management
Team Size: 3 To 30 Employees; International And Virtual

Technical Focus Areas (32 Years):

Project Management (Prince2, Pmbok, Scrum)
Business And Customer Development
It Service Management / Process Management (Itil3 / Itil 4)
It Security According To Iso 27001 And It Baseline Protection
It Asset & License Management According To Iso19770 / Configuration Management
Quality Management (Six Sigma, Fmea, Kvp / Kaizen)
Application Development
It Architecture / Infrastructure

Pr / Marketing / Sales (25 Years):

Supporting Editors
Writing Press Releases
Creating And Editing Company And Product Brochures
Translating Product Brochures, Manuals, And Websites From English To German Or Editing Translations For Technical Accuracy
Preparing Proposals
Project Acquisition At Management Level
Presenting Services
Product Management

Industry Knowledge:

Healthcare / Medical Technology
Chemical Industry
Information Technology
Aerospace
Real Estate / Construction
Wholesale And Retail Trade
Services
Manufacturing
Banking / Financial Services
Telecommunications
Public Sector
Media

It Skills (Products, Technology):

Process Management Tools: Aris, Innovator, Income Suite, Adonis, Bizagi
Service Management Tools: Bmc Remedy, Kaseya Virtual System Administrator, Supportworks, Intermapper Network Monitoring, Hp Service Manager, Servicenow, Usu, Ivanti, Freshworks
Software Management Tools: Gasp, Centennial, Hardcat, Assetworks, Netinstall, Ms Sms-server, Supportworks
Security Management Tools: Antivir, Astaro Firewall, Packetalarm Ids, Isms Secureaware, Devicewall, Trend Micro, Collax Business Server, Symantec
Databases: Access, Odbc, Oracle, Ms Sql, Zim, Mysql
Data Communication / Network: Ethernet, Fax, Internet / Intranet, Isdn, Iso/osi, Netbeui, Netbios, Novell, Router, Pc-anywhere, Smtp, Snmp, Tcp/ip, Windows Networking, Winsock, Ipsec, Dsl, Wan, Cisco, Microsoft Ad
Other Software: Ms Office (Word, Excel, Powerpoint, Photodraw, Publisher), Ms Visio, Ms Project, Ms Frontpage, Organice, Adobe Professional, Homesite, Crystal Reports, Intrexx, Lotus Notes, Jira, Confluence
Leanix – Architecture & Service Portfolio Management: Using Leanix To Visualize And Evaluate It Architectures, Service Portfolios, And Interface Models

Languages

German

Native

English

Advanced

Spanish

Elementary

French

Elementary

Education

Diploma in Computer Science (FH) · Computer Science

Certifications & licenses

Accredited TMS (Team Management System) Trainer

Astaro Certified Engineer

Business Development Manager

RWTH Aachen

ITIL 4 Foundation Certificate in Service Management

Software Asset Manager

Statistics

Experience

Total positions 55

Experience in Manufacturing 11.5 y

Avg length 7 m

Longest experience 3 y 11 m

Expertise

Recent roles ITSM Consultant, ITSM Consultant / Project Manager, Service Manager / Project Manager

Main industries Manufacturing, Information Technology, Healthcare

Main business areas Information Technology, Project Management, Operations

Qualifications

Certifications earned 5

Profile

Created

November 2024

Last Update

March 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Andreas based?

Andreas is based in Munich, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Andreas speak?

Andreas speaks the following languages: German (Native), English (Advanced), Spanish (Elementary), French (Elementary).

How many years of experience does Andreas have?

Andreas has at least 31 years of experience. During this time, Andreas has worked in at least 17 different roles and for 44 different companies. The average length of individual experience is 1 year and 7 months. Note that Andreas may not have shared all experience and actually has more experience.

What roles would Andreas be best suited for?

Based on recent experience, Andreas would be well-suited for roles such as: ITSM Consultant, ITSM Consultant / Project Manager, Service Manager / Project Manager.

What is Andreas's latest experience?

Andreas's most recent position is ITSM Consultant at Industrial company / Global IT division.

What companies has Andreas worked for in recent years?

In recent years, Andreas has worked for Industrial company / Global IT division, Energy provider, Industrial company, Healthcare IT service provider, and Food industry.

Which industries is Andreas most experienced in?

Andreas is most experienced in industries like Manufacturing, Information Technology, and Healthcare. Andreas also has some experience in Aerospace and Defense, Telecommunication, and Government and Administration.

Which business areas is Andreas most experienced in?

Andreas is most experienced in business areas like Information Technology, Project Management, and Operations. Andreas also has some experience in Customer Service, Strategy, and Quality Assurance.

Which industries has Andreas worked in recently?

Andreas has recently worked in industries like Manufacturing, Healthcare, and Information Technology.

Which business areas has Andreas worked in recently?

Andreas has recently worked in business areas like Information Technology, Project Management, and Operations.

What is Andreas's education?

Andreas attended education in Computer Science.

Does Andreas have any certificates?

Andreas has 5 certificates. Among them, these include: Accredited TMS (Team Management System) Trainer, Astaro Certified Engineer, and Business Development Manager.

What is the availability of Andreas?

Andreas is immediately available full-time for suitable projects.

What is the rate of Andreas?

Andreas's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.