Andreas Zimmermann - ITSM-Consultant

Q: Where is Andreas based?

Andreas is based in Munich, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Andreas speak?

Andreas speaks the following languages: German (Native), English (Advanced), Spanish (Elementary), French (Elementary) .

Q: How many years of experience does Andreas have?

Andreas has at least 31 years of experience. During this time, Andreas has worked in at least 17 different roles and for 45 different companies . The average length of individual experience is 1 year and 7 months . Note that Andreas may not have shared all experience and actually has more experience.

Q: What is Andreas's latest experience?

Andreas's most recent position is ITSM-Consultant at Industrial company / global IT division .

Q: What companies has Andreas worked for in recent years?

In recent years, Andreas has worked for Industrial company / global IT division , Energy provider , Industrial company , IT service provider (healthcare) , and Food industry .

Q: Which industries is Andreas most experienced in?

Andreas is most experienced in industries like Manufacturing , Information Technology , and Healthcare . Andreas also has some experience in Aerospace and Defense , Telecommunication , and Government and Administration .

Q: Which business areas is Andreas most experienced in?

Andreas is most experienced in business areas like Information Technology , Project Management , and Operations . Andreas also has some experience in Customer Service , Strategy , and Quality Assurance .

Q: Which industries has Andreas worked in recently?

Andreas has recently worked in industries like Manufacturing , Healthcare , and Information Technology .

Q: Which business areas has Andreas worked in recently?

Andreas has recently worked in business areas like Information Technology , Project Management , and Operations .

Recommended expert

Munich, Germany

Experience

Aug 2025 - Present

8 months

ITSM-Consultant

Industrial company / global IT division

Designing and implementing a new user support tower organization as part of the global IT transformation initiative.
Creating an operational and control model for the central service desk, including downstream support units (field service, VIP support, service points).
Conducting a comprehensive as-is analysis of the existing service desk and field service structures and developing a target architecture based on ITIL 4 and SIAM.
Defining roles, responsibilities, and governance mechanisms for internal IT and external providers.
Drafting the Service Management & Governance Handbook blueprint (User Support) to standardize global service processes (incident, request, problem, change, knowledge, ITSCM, CSI).
Developing a KPI and SLA framework to measure service quality and performance in global user support.
Outlining the reporting and review structure (Operations Meeting, Service Review Meeting, Management Steering Board).
Preparing RFP documents for external tendering of L1/L2 support services, including defining scope of services, governance model, process requirements, tool integration (ServiceNow), and KPI/SLA sets.
Supporting the procurement and legal departments in evaluating and negotiating vendor proposals, as well as participating in vendor selection and contract finalization.
Assisting with the handover to operational teams, including knowledge transfer, training provider teams, and establishing a continuous improvement process (CSI).
Methods / frameworks / tools: ITIL 4 / ITSM, SIAM, IT4IT, ServiceNow, Jira, BPMN, Operating Model Canvas, KPI & SLA Design, Governance & Performance Management

Mar 2025 - Oct 2025

8 months

ITSM-Consultant / project manager

Energy provider

Implementing ITIL-based IT processes within the ServiceNow ITSM tool, adhering to agreed quality standards.
Actively participating in stakeholder management with other group companies in the context of IT service management.
Advising IT service owners on designing or changing IT services within the framework of Technology Business Management (TBM), while complying with regulatory and legal standards.
Documenting IT services within Service Design Packages.
Identifying dependencies to other IT services across the entire service organization.
Interacting with system architects and developers, as well as directly collaborating with IT service owners to implement and operationalize IT services.
Implementing Service Lifecycle Management in line with IT strategy and IT architecture roadmaps.
Continuously identifying improvement opportunities within IT services and coordinating implementation of measures.
Guiding our IT departments in integrating group IT services into local IT service management processes.
Introducing new ways of working to internal staff based on ITIL for their own area of responsibility.
Actively participating in stakeholder management with other group companies in the context of IT service management.
Defining both Service and Operational Level Agreements to document the service commitment in each IT service.
Methods / frameworks / tools: ITIL4 / ITSM, IT4IT, ServiceNow, LeanIX, project management, BPMN

May 2024 - Dec 2024

8 months

ITSM-Consultant / project manager

Industrial company

Creating ITSM and governance policies.
Training / coaching IT staff.
Supplier management (defining and monitoring SLAs and contracts).
Defining and optimizing ITSM processes (INC, PRO, CHG, service request, security, service continuity, ITAM …).
Optimizing the IT operating model (service desk, support structures, metrics, reporting…).
Automating process workflows.
Implementing processes / workflows in Jira Service Management.
Building a user portal.
Defining / creating the service catalog and services.
Designing the CMS / CMDB.
Conducting IT audit for TISAX certification.
Methods / frameworks / tools: ITIL4 / ITSM, IT4IT, Jira Service Management / Confluence, project management, BPMN

Apr 2023 - Nov 2024

1 year 8 months

Service Manager / project manager

IT service provider (healthcare)

Transitioning IT services.
Operational service management / operations management.
Supplier management (defining and monitoring SLAs and contracts).
Defining and optimizing ITSM processes (INC, PRO, CHG, service request…).
Optimizing the IT operating model (service desk, support structures, metrics, reporting…).
Creating ITSM and governance policies.
Automating process workflows.
Creating / updating the service catalog and services.
Managing the tender process for new service providers.
Project management of supplier transition.
Methods / frameworks / tools: ITIL4 / ITSM, IT4IT, DevOps, Scrum, Jira Service Management / Confluence, project management, IDP, app development, BPMN

Oct 2022 - Jan 2023

4 months

Service and Transition Manager

Food industry

Transitioning IT services.
Supplier management (defining and monitoring SLAs and contracts).
Defining and optimizing ITSM processes (INC, PRO, CHG).
Budget planning and controlling.
Optimizing service desk and support structures.
Creating ITSM and governance policies.
Creating / updating the service catalog and services.
IT asset management / lifecycle management.
Methods / frameworks / tools: ITIL4 / ITSM, BPMN, IT asset management, project management

Jan 2022 - Sep 2022

9 months

Interim Manager, Service Owner

Birkenstock B.V Co KG

Leading the Service Manager team.
Service Owner for Workplace and Communication services (video conferencing, telephony, printing).
Supplier management (definition, SLA and contract monitoring).
Process definition and optimization of incidents, problems and changes.
Optimization of IT asset management.
Budget planning and controlling.
Optimization of Service Desk and on-site support structures.
Creating ITSM and governance policies.
Creating/updating the service catalog and services.
Project initiation for replacement/implementation of the ITSM and desktop management tool.
Market research for ITSM tools, including creating a longlist of 8 tools and a shortlist of 4 tools.
Rollout of Workplace and printing.
Methods/frameworks/tools: ITIL4/ITSM, IT4IT, IT asset management, BPMN, ServiceNow, Jira, OTRS, USU, Matrix24, freshworks, ivanti

May 2021 - Oct 2021

6 months

Project Manager

Machine Manufacturer

Project kickoff and initiation.
Project planning.
Project control.
Reporting and escalation management.
Project closure.
Quality planning and controlling of project deliverables.
Managing and coordinating client resources and providers.
Configuration and customization of the ServiceNow SAM Pro module.
Test planning and execution.
Planning and execution of asset discovery.
Initial population of the CMDB with license and contract information.
Automation of process workflows.
Setting up SAM reporting.
Rollout of the central SAM and start of the managed service.
Methods/frameworks/tools: ITIL4, software asset management, ServiceNow, PMI, CMDB, JAMF

Mar 2021 - Mar 2021

1 month

Consultant

Clinic Group

Project review.
Coaching the project manager.
Advising/supporting project closure (handover to operations, project closure report, lessons learned session).
Lifecycle management.
Methods/frameworks/tools: ITIL4, IT asset management, medical technology relocation and commissioning

Nov 2019 - Dec 2020

1 year 2 months

Service Delivery Manager Infrastructure / IT Security

Exhibition Company

Managing service providers and supplier management to ensure operational business and monitor service quality.
Supporting the network project from an operational perspective and implementing quick wins.
Operational resource planning.
Preparing and supporting the tender for the outsourcing project "Service Provider Network and Security".
Developing and transitioning a new operational concept in collaboration with the new service providers, including service desk and field service.
Creating ITSM and governance policies.
Automating process workflows.
Creating and consolidating contracts and service agreements for relevant IT services to improve service quality.
Defining, developing and monitoring ITSM requirements and processes such as Incident Management, Problem Management, Change Management, Release Management.
Continuous improvement and further development of network services.
Implementing and enhancing security solutions.
Planning the SOC and designing BCM in coordination with the security officer.
Planning, monitoring and optimizing IT service budgets.
Coordinating with adjacent service management in applications, managed workplace and data center.
Defining and developing the service portfolio and service catalog for network, IT security and VoIP.
Setting up CMS/CMDB and inventory in ServiceNow.
Methods/frameworks/tools: ITIL4, ServiceNow, IT baseline protection, ISO27001, LAN, WAN, VoIP, ServiceNow, Cisco, Palo Alto, F5 Networks, BPMN, Microsoft AD, Outlook, Exchange, SharePoint, Teams, data center, Microsoft Azure, RFP, RFQ

Jun 2019 - Aug 2019

3 months

Project Manager

Insurance Company

Migrating the current DNS, DHCP and IPAM infrastructure to the new design.
Completing the redesign, standardization and harmonization.
Eliminating audit findings.
Solution rollout.
Planning and initiating the cloud project.
Methods/frameworks/tools: Infoblox, Zscaler, Akamai, SharePoint 2013, PMI, MS Project, ServiceNow, IT baseline protection, ISO27001, Microsoft Azure

Mar 2019 - Jun 2019

4 months

Business Analyst, Process Designer

IT Services Corporation

Process design and implementation to set up an ITSM factory to improve service quality.
Consulting / defining roles, methods and processes.
Designing process reorganization (adapting/transforming existing processes, change management, stakeholders, rollout, test & training approach, time estimation, prioritization recommendations).
Creating gap analysis and best practice recommendations for service delivery processes including BPM with a focus on partial automation.
Reviewing & analyzing non-ITIL processes of the service delivery units with an optimization approach, e.g. (partial) automation.
Consulting on dedicated process requirements for each service delivery unit.
Consulting & creating a roadmap for process development and rollout.
Developing ITSM and governance policies.
Advising process stakeholders/participants.
Documenting and modeling processes.
Developing process landscape/structure.
Consulting and designing for process rollout/introduction.
Advising on ITIL 4 aspects.
Service desk design and transformation.
Digitizing processes.
Market research on ITSM tools including creating a shortlist of 4 tools.
Methods / frameworks / tools: SharePoint 2013, ITIL V3, ITIL 4, ADONIS, ServiceNow, USU, Ivanti, Matrix24, BPMN

Feb 2019 - Oct 2019

9 months

Business Development Manager

Media Group

Defining participation and selection criteria.
Screening business models and business plans.
Preselecting competition finalists.
Methods / frameworks / tools: Customer Development, Business Plan, Product and Business Model Innovation

Nov 2018 - Nov 2018

1 month

Business Development Manager

Startup

Developing a digital business model for setting up and reorganizing operating concepts for clinics and medical centers, as well as opening and closing hospitals.
Providing the roadmap for business development.
Conducting workshops on value proposition, financial planning, target groups, CRM and sales channels.
Assembling and defining the service portfolio.
Methods / frameworks / tools: Customer Development, Business Plan, Product and Business Model Innovation, Healthcare, BPMN, Lean Startup

Apr 2018 - Dec 2018

9 months

Business Analyst, Process Designer

Automotive

Process design.
Creating a service management and governance handbook.
Service center group concept for reverse shadow/operations.
Service center notification concept for reverse shadow/operations.
Defining the scope of process implementation for incident, change, problem, capacity, request fulfillment, release management, and IT security/BCM.
Developing ITSM and governance policies.
Implementing processes to improve service quality.
Service desk transformation/training.
Methods / frameworks / tools: IT Infrastructure (LAN/WAN/DNS/DHCP), SharePoint 2013, ITIL V3, Visio, BPMN, HP Service Center 2, IT Baseline Protection, ISO 27001

Jun 2016 - Jan 2018

1 year 8 months

Multi-Project Manager

thyssenkrupp Elevator

Company-wide WAN migration.
Due diligence and inventory of LAN/WAN infrastructure.
Site-specific projects to optimize local network and IT infrastructure.
Methods / frameworks / tools: IT Infrastructure (LAN/WAN/DNS/DHCP/IAPM), ZScale, SharePoint 2013, PMBOK, Cisco, ITIL V3, MS Project, IT Baseline Protection, ISO 27001, Microsoft Active Directory

Jun 2015 - Jun 2016

1 year 1 month

Service Delivery Manager

Airbus Defence & Space

Optimizing and ensuring the operation of the network and security infrastructure.
Business Continuity Management.
Coordinating the Network Operations team with Demand Management and program management.
Managing external service providers and vendors to monitor and improve service quality.
Representing Network/Security Operations in various cross-functional IT projects.
Methods / Framework / Tools: IT infrastructure (LAN/WAN/DNS/DHCP/IPAM), SharePoint 2013, PMBOK, CISCO, ITIL V3, MS Project, IT security

Jan 2015 - Jun 2015

6 months

Rollout Manager

thyssenkrupp

Company-wide WAN migration.
Planning, conceptualizing, and executing the rollout (including pilot and testing).
Methods / Framework / Tools: IT infrastructure (LAN/WAN/DNS/DHCP/IPAM), ZScaler, SharePoint 2013, PMBOK, CISCO, ITIL V3, MS Project, IT baseline protection, ISO27001

Sep 2014 - Oct 2014

2 months

Business Analyst, Process Designer

Electronics Company

Analysis and optimization of the service desk application to improve service quality.
Analysis and assessment of process workflows.
Interface review for application and release management.
Methods / Framework / Tools: ITSM / ITIL V3, BPMN

Mar 2014 - Mar 2014

1 month

Business Development Manager

Startup

Development of a digital business model.
Conducting fact checks and profitability analysis.
Evaluating the likelihood of success.
Methods / Framework / Tools: Customer Development, Business Plan, Product and business model innovation, Lean Startup, BPMN

Oct 2012 - Jun 2014

1 year 9 months

Multi-Project Manager

Airbus Defence & Space

Company-wide WAN migration and transition.
Adapting the encryption infrastructure.
Due Diligence and inventory of the LAN/WAN infrastructure.
Setting up the Security Operation Center (SOC) and Network Operation Center (NOC).
Methods / Framework / Tools: LAN, WAN, Enhanced Encryption (Genua/Thales), PMBOK, CISCO, ITIL V3, MS Project, IT baseline protection, ISO27001

Jul 2012 - Jul 2012

1 month

Business Analyst

Bank

Optimization and possible centralization of the group-wide IT asset and configuration management, including licensing.
Creation of a project vision / strategic paper for project execution.
Methods / Framework / Tools: ISO 19770-1, ITIL, BPMN, CMDB

Jul 2012 - Jul 2012

1 month

Business Analyst

Beverage Manufacturer / Sports Promoter

Updating and populating the service catalog.
Briefing and supporting service owners in filling the service catalog.
Asset inventory.
Methods / Framework / Tools: ITIL, CMDB

Mar 2011 - Mar 2012

1 year 1 month

Project Manager

Beverage Manufacturer / Sports Promoter

Reorganization of IT operations units according to ITIL3 and migration support database.
Development of an application portfolio and transfer to the service catalog and CMDB.
Operating model for collaboration between local/country-specific field services in Europe, the USA, and Asia with the central service desk and operations units to increase service quality.
Ensuring production readiness through acceptance-relevant reference environments.
Methods / Framework / Tools: ITIL, HP-SM7, Lotus Notes, BMC Remedy, Microsoft Active Directory, CMDB, Single Sign On, Exchange, PMI/PMBOK, MS Project

Jan 2009 - Oct 2010

1 year 10 months

Multi-Project Manager

IT Service Provider / Telecommunications

Building and running the infrastructure for multiple test environments.
Due diligence and inventory of the infrastructure (required hardware (servers, storage), operating and application software, LAN, WAN), as well as the operating model.
Provision of the required delta infrastructure and gathering of relevant infrastructure and application requirements via changes.
Preparation of application software required for the infrastructure setup.
Ensuring production readiness through acceptance-relevant reference environments (especially load tests).
Planning, designing, and executing system tests.
Coordination with release management.
Agreement of SLAs and coordination on location matters to improve service quality.
Ensuring and coordinating 1st/2nd and 3rd level support to monitor and improve service quality.
Methods / Framework / Tools: ITIL, Windows, UNIX, Solaris, SAN, VMware, Active Directory, Apache Web Server, SC Cosima, HP Quality Center, SCCM, Exchange, SSO (Single Sign On), VLAN, WAN, Oracle, Prince2, MS Project

Nov 2008 - Nov 2008

1 month

Consultant

Wholesale

Carrying out a server migration.
Server consolidation through virtualization.
Searching for a reliable service partner for implementation, maintenance, and operation as part of a tender.
Methods / Framework / Tools: ITIL, virtualization, roll-out

Feb 2007 - Dec 2008

1 year 11 months

Business Analyst, Process Designer

Government agency

Holistic definition and implementation of the ITIL model for operations/infrastructure and the process interfaces.
Focus on processes in service support and service delivery as well as security management, ICT infrastructure management, and application management, including release management.
Conducting the tender for a service management tool.
Market research on ITSM tools, including creating a shortlist.
Methods / Frameworks / Tools: ITIL V2/V3, ISO20000, IT baseline protection, ISO27001, CMMI, ISO15504, Six Sigma, Visio, Innovator, Prince2, MS Project, BMC Remedy, TopDesk, RFP/RFQ

Oct 2006 - Dec 2006

3 months

Business Analyst

Bank

Measures within business continuity management to maintain the operation of the server farm.
Analysis of SLAs and the service portfolio/service catalog.
Development of short-, medium-, and long-term measures to improve service quality.
Methods / Frameworks / Tools: Citrix, Microsoft operating systems, Microsoft AD, Avaloq, ITIL, IT security

Sep 2006 - Oct 2006

2 months

Business Analyst

Bank

Feasibility study for the introduction of new banking software.
The goal was to find a workaround or permanent solution for data export from the banking application AVALOQ.
Methods / Frameworks / Tools: Microsoft operating systems (XP, Vista…), MS Office 2000 to 2007, Avaloq, ITIL

Jun 2006 - Jul 2006

2 months

Business Analyst

Software company

Improvement of software asset management and permanent relief from routine tasks.
Creation of a project vision (business case) / strategy paper to improve software asset management and licensing.
Methods / Frameworks / Tools: ISO 19770-1, TSCensus, ITIL

Mar 2006 - Apr 2006

2 months

Business Analyst

Service company

Implementation of a tool-based IT asset and configuration management.
Process design (planning and conducting audits, asset identification, inventory management, asset control).
Consultation on license models/licensing.
Selection of inventory and management software through a tender.
Support during implementation.
Methods / Frameworks / Tools: GASP, ITIL, Asset Works, IQuate, Centennial, HardCat, Kaseya VSA, CMDB, BPMN, RFP/RFQ

Oct 2005 - Dec 2005

3 months

Business Analyst

Telecommunications Company

Development of new internet-based telecommunications services.
Support in conducting quality gates.
Methods / Framework / Tools: VoIP, NGN, SIP (Session Initiation Protocol), IMS (IP Multimedia Subsystem), TISPAN, RADIUS Server, WAN, IT baseline protection, ISO27001

Jul 2005 - Feb 2006

8 months

Business Development Manager

Startup

Creation of an innovative digital business model to market contemporary art and exhibitions.
Conducting fact checks and profitability analysis.
Development and implementation of the financing concept.
Methods / Framework / Tools: Customer Development, Business Plan, product and business model innovation, Lean Startup

Jun 2005 - Aug 2005

3 months

Business Analyst

Logistics Company

Introduction of tool-supported IT asset/configuration management.
Process design (planning and execution of audits, asset identification, inventory management, asset control).
Consulting on licensing models / licensing.
Selection of inventory and management software.
Support during implementation.
Methods / Framework / Tools: GASP, ITIL, Asset Works, IQuate, Centennial, HardCat, Kaseya VSA, CMDB

Jul 2003 - Mar 2005

1 year 9 months

Consultant / Project Manager

Airbus Defence & Space

Conversion of the VPN to a different access software and redesign of antivirus, personal firewall and disk encryption.
Migration of approx. 6,000 clients from NT to XP and servers from Windows 2000 to 2003.
Upgrade of existing application and adaptation to the new system environment.
Creation of a VPN guide for the service desk and end users.
Briefing/training of staff on 'Mobile User Security'.
Training of service desk staff on 'VPN troubleshooting'.
Contribution to the VPN and security concept.
Methods / Framework / Tools: Altiris, Remedy, Netinstall, MS SMS, Access, MS Office, Project, Cisco, Windows XP, Windows Server 2000/2003, Active Directory, TCP/IP, DHCP, DNS, SafeGuard Easy, ITIL, PMI/PMBOK, MS Project, Symantec VPN (Raptor), WAN, BlackBerry, Palm; IPSEC, IT baseline protection, ISO27001

Jan 2003 - Apr 2003

4 months

Business Analyst

Multiple clients (software vendors, investment companies…)

Introduction of tool-supported IT asset management.
Process design (planning and execution of audits, asset identification, inventory management, asset control).
Consulting on licensing models.
Selection of inventory and management software.
Support during implementation.
Methods / Framework / Tools: GASP, ITIL, Asset Works, IQuate, Centennial, HardCat, Kaseya VSA, CMDB, BPMN, Visio

Oct 2002 - Dec 2002

3 months

Project Manager

Industrial Company

Integrating additional branches into the VPN.
Defining project goals and milestones.
Project planning (budget, resources, effort estimation, etc.).
Assembling the international project team or VPN field services.
Creating and quality assuring the technical concept.
Planning, designing, and executing tests.
Methods / Framework / Tools: COLLAX BUSINESS SERVER, WAN, AntiVir, Linux, IT baseline protection, ISO27001, TCP/IP, DHCP, DNS, IPSEC, MS Project

Jun 2002 - Jul 2002

2 months

Project Manager

University

Securely connecting an external office to the central university data center and securing the network.
Advising on system selection.
Planning firewall deployment.
Advising on writing the rule set and integrating the firewall.
Instructing and training the system administrators.
Coordinating the local administration team and the data center team.
Methods / Framework / Tools: Astaro Firewall, Linux, Windows 2000, system evaluation, IT baseline protection, ISO27001, TCP/IP, DHCP, DNS, MS Project

Apr 2002 - May 2002

2 months

Consultant

Industrial Company

Basic network protection against unauthorized access and setting up a VPN for mobile users.
Advising on system selection.
Planning firewall deployment.
Advising on writing the rule set and integrating the firewall.
Instructing and training the system administrators.
Coordinating the local administration team.
Methods / Framework / Tools: Astaro Firewall, Linux, Windows 2000, IT baseline protection, ISO27001, WAN, TCP/IP, DHCP, DNS, IPSEC

Oct 2001 - Dec 2001

3 months

Project Manager

Industrial Company

Building a digital communication structure for mobile users and branches including email traffic.
Planning and integrating a VPN infrastructure consisting of a gateway, firewall, and mail server.
Configuring email flow between the Exchange server and the gateway mail server.
Methods / Framework / Tools: COLLAX BUSINESS SERVER, AntiVir, Linux, MS Exchange, Windows 2000, IT baseline protection, ISO27001, TCP/IP, DHCP, DNS, DSL, IPSEC, MS Project

Jun 2001 - Jun 2001

1 month

Consultant

Law Firm

Building a digital communication structure for mobile users including email traffic.
VPN infrastructure consisting of a gateway, CISCO firewall, and mail server.
Methods / Framework / Tools: COLLAX BUSINESS SERVER, CISCO, Linux, IT baseline protection, ISO27001, TCP/IP, DHCP, DNS, DSL, WAN, MS Project

Jan 2001 - Dec 2001

1 year

Service Manager

Marketing agency / Call center

Inventory and optimization of IT infrastructure (client standardization; backup concept).
Establishment of service and support structures (incident and problem management).
Methods / Framework / Tools: Win2000, NT4, CISCO; Veritas Backup Exec, TCP/IP, DNS, DHCP, WhatsUp, ITIL, Prince2, MS Project

Aug 2000 - Dec 2000

5 months

Project Manager

Leisure company

Development of an interactive internet portal for providers and users of leisure activities.
Methods / Framework / Tools: SQL, Access, HTML, ASP, MS Project

Jul 2000 - Aug 2000

2 months

Business Analyst

Children's clinic

Digitalization of all required data and information.
Integration of presentations into the website.
Creation of a digital archive of presentations and ultrasound images.
Methods / Framework / Tools: HP peripherals, Windows, Portfolio 5.0, Broadway video system

May 2000 - Jun 2000

2 months

Business Analyst

Medical Center for Prenatal Medicine

Digitalization of all required data and information.
Integration of presentations into the website.
Creation of a digital archive of presentations and ultrasound images.
Methods / Framework / Tools: HP peripherals, Windows, Portfolio 5.0, Broadway video system

Jul 1999 - Dec 1999

6 months

Project Manager

Refrigeration and air-conditioning technology company

Digitalization of cost center accounting.
Methods / Framework / Tools: SQL Server, MS Access, Excel, training, PMI, MS Project

Jun 1999 - Jun 1999

1 month

Business Analyst

Medical Research Institute

Feasibility study for migrating the database from Access to a more powerful system.
Analysis of the existing database application.
Development of migration options.
Cost/benefit analysis.
Methods / Framework / Tools: MS Access, SQL Server

Apr 1999 - Jun 1999

3 months

Project Manager

Construction Company

Redesigned the network during the deployment of new industry software.
Inventory of the IT infrastructure.
Methods / Framework / Tools: NT4, Windows 9.x; TCP/IP, DNS, software evaluation, MS Office, PMI/PMBOK, MS Project

Jan 1999 - Mar 1999

3 months

Project Manager

Construction Company

Expanded the network due to staff growth.
Inventory and redesign.
Procurement and installation of cables and switches.
Methods / Framework / Tools: NT4, Windows 9.x; Novell, WhatsUp, PMI/PMBOK, MS Project

Oct 1998 - Oct 1998

1 month

Project Manager

Leisure Company

IT infrastructure analysis for weak points.
Conducted a network audit.
Analysis of system configurations, cabling and data backup.
Methods / Framework / Tools: Novell, NT4, Windows 9.x; WhatsUp, PRINCE2, MS Project

Aug 1998 - Dec 1998

5 months

Project Manager

Wholesale Company

Expanded and redesigned the existing network.
Inventory and installation of additional components.
Training employees on the new environment.
Methods / Framework / Tools: NT4, Windows 9.x; Training / coaching, TCP/IP, DNS, DSL, WhatsUp, PRINCE2, MS Project

Jul 1998 - Jul 1998

1 month

Business Analyst

Furniture Wholesaler / Purchasing Cooperative

Implementation of an online ordering system for specialist businesses.
Integration of digital manufacturer catalogs into the ordering system.
Methods / Framework / Tools: eBusiness

Jun 1997 - Jun 1998

1 year 1 month

Project Manager

Real Estate Company

Optimization of the IT infrastructure.
Setting up systems support and a service desk.
Taking inventory and installing required components.
Training employees.
Methods / Framework / Tools: NT4, Windows 9x; MS Outlook, MS Exchange, TCP/IP, WhatsUp, ITIL, Prince2, MS Project

Jan 1997 - Jun 1997

6 months

Business Development Manager

IT Service Provider

Development of the business model and partner network for technical support.
Designing partner models.
Evaluating and selecting suitable models and contract drafts.
Methods / Framework / Tools: Business plan, business model innovation

Jan 1993 - Dec 1996

4 years

Manager

Hardware Manufacturer

Setting up a service desk and field service in Europe.
Methods / Framework / Tools: Win2003, XP, NT4, CISCO; training/coaching, DSL, TCP/IP, DNS, ITIL, NAS, Lotus Notes

Jan 1990 - Dec 1992

3 years

Project Manager

University Hospital / Medical Technology Manufacturer

Implementing an electronic patient record for intensive care and anesthesia.
Digitizing the patient care workflow.
Capturing monitoring parameters directly into the database.
Providing medication details online at the patient's bedside.
Methods / Framework / Tools: Oracle, monitoring devices, PASCAL, MS Project

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Manufacturing, Information Technology, Healthcare, Aerospace and Defense, Telecommunication, and Government and Administration.

Manufacturing

Information Technology

Healthcare

Aerospace and Defense

Telecommunication

Government and Administration

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Operations, Customer Service, Strategy, and Quality Assurance.

Information Technology

Project Management

Operations

Customer Service

Strategy

Quality Assurance

Skills

Leadership Experience (30 Years):

Building And Leading Service Organizations
Executive Management
Team Size: 3 To 30 Employees; International And Virtual

Technical Focus (32 Years):

Project Management (Prince2, Pmbok, Scrum)
Business And Customer Development
It Service Management / Process Management (Itil3 / Itil 4)
It Security Based On Iso 27001 And It Baseline Protection
It Asset & License Management According To Iso19770 / Configuration Management
Quality Management (Six Sigma, Fmea, Kvp / Kaizen)
Application Development
It Architecture / Infrastructure

Pr / Marketing / Sales (25 Years):

Managing Editors
Creating Press Releases
Writing And Editing Company And Product Brochures
Translating Product Brochures, Manuals And Websites From English To German And Editing Translations For Technical Accuracy
Preparing Proposals
Project Acquisition At Executive Level
Performance Presentations
Product Management

Industry Knowledge:

Healthcare / Medical Technology
Chemicals
Information Technology
Aerospace Engineering
Real Estate / Construction
Wholesale And Retail
Services
Manufacturing
Banking / Financial Services
Telecommunications
Public Sector
Media

It Skills (Products, Technology):

Process Management Tools: Aris, Innovator, Income Suite, Adonis, Bizagi
Service Management Tools: Bmc Remedy, Kaseya Virtual System Administrator, Supportworks, Intermapper Network Monitoring, Hp Service Manager, Servicenow, Usu, Ivanti, Freshwork
Software Management Tools: Gasp, Centennial, Hardcat, Assetworks, Netinstall, Ms Sms-server, Supportworks
Security Management Tools: Antivir, Astaro Firewall, Packetalarm Ids, Isms Secureaware, Devicewall, Trendmicro, Collax Business Server, Symantec
Databases: Access, Odbc, Oracle, Ms Sql, Zim, Mysql
Data Communication / Network: Ethernet, Fax, Internet / Intranet, Isdn, Iso/osi, Netbeui, Netbios, Novell, Router, Pc-anywhere, Smtp, Snmp, Tcp/ip, Windows Network, Winsock, Ipsec, Dsl, Wan, Cisco, Microsoft Ad
Other Software: Ms Office (Word, Excel, Powerpoint, Photodraw, Publisher), Ms Visio, Ms Project, Ms Frontpage, Organice, Adobe Professional, Homesite, Crystal Reports, Intrexx, Lotus Notes, Jira, Confluence
Leanix – Architecture & Service Portfolio Management: Using Leanix To Visualize And Assess It Architectures, Service Portfolios And Interface Models

Languages

German

Native

English

Advanced

Spanish

Elementary

French

Elementary

Education

Diploma in Computer Science (University of Applied Sciences) · Computer Science

Certifications & licenses

Accredited TMS (Team Management System) Trainer

Astaro Certified Engineer

Business Development Manager

RWTH Aachen

ITIL 4 Foundation Certificate in Service Management

Software Asset Manager

Statistics

Experience

Total positions 55

Experience in Manufacturing 11.5 y

Avg length 7 m

Longest experience 3 y 11 m

Expertise

Recent roles ITSM-Consultant, ITSM-Consultant / project manager, Service Manager / project manager

Main industries Manufacturing, Information Technology, Healthcare

Main business areas Information Technology, Project Management, Operations

Qualifications

Certifications earned 5

Profile

Created

November 2024

Last Update

February 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Andreas based?

Andreas is based in Munich, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Andreas speak?

Andreas speaks the following languages: German (Native), English (Advanced), Spanish (Elementary), French (Elementary).

How many years of experience does Andreas have?

Andreas has at least 31 years of experience. During this time, Andreas has worked in at least 17 different roles and for 45 different companies. The average length of individual experience is 1 year and 7 months. Note that Andreas may not have shared all experience and actually has more experience.

What roles would Andreas be best suited for?

Based on recent experience, Andreas would be well-suited for roles such as: ITSM-Consultant, ITSM-Consultant / project manager, Service Manager / project manager.

What is Andreas's latest experience?

Andreas's most recent position is ITSM-Consultant at Industrial company / global IT division.

What companies has Andreas worked for in recent years?

In recent years, Andreas has worked for Industrial company / global IT division, Energy provider, Industrial company, IT service provider (healthcare), and Food industry.

Which industries is Andreas most experienced in?

Andreas is most experienced in industries like Manufacturing, Information Technology, and Healthcare. Andreas also has some experience in Aerospace and Defense, Telecommunication, and Government and Administration.

Which business areas is Andreas most experienced in?

Andreas is most experienced in business areas like Information Technology, Project Management, and Operations. Andreas also has some experience in Customer Service, Strategy, and Quality Assurance.

Which industries has Andreas worked in recently?

Andreas has recently worked in industries like Manufacturing, Healthcare, and Information Technology.

Which business areas has Andreas worked in recently?

Andreas has recently worked in business areas like Information Technology, Project Management, and Operations.

What is Andreas's education?

Andreas attended education in Computer Science.

Does Andreas have any certificates?

Andreas has 5 certificates. Among them, these include: Accredited TMS (Team Management System) Trainer, Astaro Certified Engineer, and Business Development Manager.

What is the availability of Andreas?

Andreas is immediately available full-time for suitable projects.

What is the rate of Andreas?

Andreas's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.