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• Proactive support of management in business field development & innovation management

• New development of a suite of business applications for analyzing valuation, P&L, and market price risk data

• Automation of all internal and external business and work processes

• Development of AI-based and AI-supported ETL processes as well as data analysis

• Business use-case development

• Business and work process optimization

• Enterprise architecture management

• Sales data analysis and forecasting as well as capture

• Inventory management & reordering

• Supplier management and communication

• Customs processing & clearance

• Shipping handling & warehouse coordination

• Interface management

• Technologies used: Microsoft Office 365, Microsoft Teams, JTL-Wawi, JTL-WMS, OTTO Partner Connect (OPC), Amazon Seller Central, DHL Global Forwarding, Jira, Draw.IO, Java (8,17,21,25), Jenkins, SonarQube, Git, Gitea, Spring Boot, Spring Batch, Vaadin, H2, PostgreSQL, Docker, Local LLMs, Postman, JasperSoft Studio, JasperReports

• Development of a production-ready enterprise AI solution for the automated processing of invoices and business documents
• Integration of Azure AI Document Intelligence and LLM technologies into existing company processes
• Development of robust REST APIs for automated document processing and system integration
• Extraction, validation, and storage of structured invoice data in Azure SQL as a foundation for analytics and machine learning models
• Development of an AI-based recommendation engine with machine learning and deep learning to generate personalized product recommendations based on historical purchase data
• Implementation of logging, monitoring, error handling, and validation mechanisms for stable production operations
• Collaboration with business teams to define business rules and integrate the solution into existing enterprise processes

Technologies: Python, Azure AI Document Intelligence, Azure OpenAI, Azure SQL Database, REST APIs, Machine Learning, Deep Learning, OCR, Pandas, JSON, Workflow Automation

Lead Business Analyst – Analysis and optimization of private banking processes

• Responsibility for the business analysis and further development of business processes in private banking, with a focus on CRM, customer data management, and master data processes

• Carrying out a comprehensive business process analysis to identify optimization potential, business gaps, and improvement opportunities along the customer lifecycle

• Gathering, analyzing, and structuring business requirements in close cooperation with business units, management, IT architecture, and development teams

• Creating and aligning business concepts, process models, user stories, and requirement documentation as the basis for technical implementation

• Analyzing and optimizing existing master data processes with a focus on data quality, responsibilities, and efficient data maintenance

• Designing and further developing CRM customer data processes while taking regulatory requirements and business goals into account

• Planning and moderating workshops with business, IT, and stakeholders for requirements analysis, process design, and solution finding

• Managing requirements and ensuring consistent communication between business and IT

• Using AI-supported analysis tools to help with requirements analysis, structuring information, and improving documentation quality

• Entrepreneur: Development of concept and 3D-print optimized design for a trigger point massage device "TriggaBuddy", German utility model certificate
• Consulting services in the fields of business analysis, transformation, innovative business and work structures, business development
• Reference projects as Business Analyst:
• E.ON – Introduction of a new product management IT system
• E.ON – End-to-end process management for product introduction (idea-to-market, in an agile environment)
• korero GmbH – Creation of a non-functional requirements specification
• Findos – Market analysis for investor acquisition
• Co.met GmbH – Business model, organizational structure, processes
• Transformation toward sustainability based on BMW experience
• Introduction and optimization of agile ways of working at E.ON and Co.met GmbH
• Business development: Head of Finance at Olao Health in the field of workplace health management; project lead for Stromnetz Hamburg "product for third-party customer business"
• Trainer for introductory JIRA/Confluence training (E.ON) and "Introduction to Purchasing" (BMW)

• Analysis of affected business processes, taking numerous stakeholders into account
• Interface analysis, architecture and system design
• Mediating and coordinating different subprojects and interface partners
• Creating epics and user stories, maintaining the backlog, workshops and review presentations
• Implementation support between business departments and development
• Test management including strategy and approach definition
• Test case definition, execution and approval
• Cross-team organization of integration and acceptance tests
• Support for test environments
• Technologies and tools: Java, Angular, Kubectl, REST, AWS SNS/SQS, Kafka, S4/HANA, Bruno

KVG Carve-Out – Project Manager for Workstream Compliance, Legal, Front Office & Audit

• Responsible for project management of the workstream incl. planning, tracking, dependency management, and decision preparation
• Structured the target process landscape after the carve-out; facilitated workshops to define roles and interfaces with Compliance, Legal, Front Office, and Audit
• Created policies & guidelines for investment processes; ensured audit-ready documentation and coordinated cross-functional stakeholders
• Coordinated dependencies and deliveries between workstreams; reported to project lead and SteerCo

• Capture and analyze stakeholder needs to define clear requirements and make sure the new website meets user expectations.
• Took on the role of Product Owner to lead the development team, set priorities, and monitor implementation progress.
• Coordinated the implementation of Optimizely as the new CMS, including adapting and integrating all required features to ensure a smooth user flow.
• Ensured the successful integration of features within the Condor lifecycle, such as flight booking, check-in, and other relevant services, to create a complete user experience.
• Actively communicated with stakeholders to gather feedback and make adjustments during the development process, continuously improving the user experience.
• Planned and carried out tests to ensure the quality of the implemented features and that all requirements were met.
• Methods used: Agile methods, SCRUM, SAFe
• Tools used: Optimizely, Jira, Confluence
• Result: Significant improvement in user experience, optimized booking and check-in processes, and a stronger digital presence for Condor in the market.

• End-to-end responsibility for the successful implementation and continuous optimization of Mediatool for strategic media planning (offline & online).
• Development and management of efficient onboarding, configuration, and support processes for international stakeholder teams.
• Leadership of API integrations to connect external systems (e.g., for result tracking and performance measurement).
• Advising departments on tool usage and development, including workshop design, training, and knowledge transfer.
• Establishment and maintenance of comprehensive PMO tracking for all tasks, milestones, and deliverables.
• Prioritization and documentation of requirements, change requests, and bugs in Jira, with transparent communication via Confluence.
• Systematic evaluation of user feedback to derive data-driven optimization measures.
• Responsibility for the monthly Mediatool communication newsletter, including content creation for users and leadership.

Project content: The use of “Generative Pretrained Transformer” technologies (GPT) will massively change the world of work in the coming years. ITZBund is developing a base service for this, which can be used by its 200 customers. This base service is offered as an on-prem and a cloud variant. Started in 12/23, from 05/24 productive systems (based on MVP) could already be rolled out and operated successfully for several agencies and federal ministries.

Project metrics:

• Budget in 2024 approx. €20M
• approx. 70 people in the core project context
• regular (indirect) contact with approx. 80 people in the wider project environment

My main tasks:

• Overall responsible external project manager
• Project definition phase/project setup and establishment of the project organization
• Strategic and operational project planning, as well as shaping and ongoing adjustments of the project
• Ongoing coordination with project owners and stakeholders in ITZBund
• Ongoing coordination with subproject managers, agile roles and other project staff
• Responsibility for project controlling, quality management, risk management and change management
• Responsibility for providing the base service on on-prem and cloud environments and its continuous development
• Planning and leading several hypercare phases
• Collaboration and ongoing coordination with a partner project of a federal ministry and provision of an MVP
• Coordination with agile teams
• Coordination with operations, release and deployment
• Responsibility for the implementation of the first customer projects
• Responsibility for creating an AI governance
• Ensuring accessibility (BITV)
• Responsibility for setting up a subproject for marketing activities
• Support in building an efficient proposal process
• Stakeholder management

Methodology:

• V-Model XT ITZBund
• Scrum

Tools used:

• Microsoft Office, Skype, MS Project, Confluence, Jira, SharePoint, Miro

• Spearheaded the transformation of Telefonica Germany’s cloud journey into a self-service, automated marketplace by leading process analysis and design efforts; facilitated UX/UI collaboration and served as Scrum Master for cross-functional agile teams to ensure timely and quality delivery
• Designed, launched, and managed an enterprise-wide Learning & Development program focused on cloud-native skills, upskilling over 1,500 employees; undertook full vendor management including sourcing, tendering, contract negotiation, and ongoing partnership to ensure curriculum alignment with evolving organizational needs
• Implemented cloud migration processes aligned with corporate compliance and process governance; improved process transparency and audit readiness while reducing operational risks
• Architected and led a cross-divisional communication strategy to enhance organizational engagement; developed multiple channels including newsletters and intranet content, acting as single point of contact for all departmental communications to ensure consistency and alignment

• Business analysis of the instant win games segment (financial, IT landscape, organization, customers)
• Gap analysis and resulting requirements, project planning, milestone planning, stakeholder management, risk analysis, project documentation, playbooks
• Successful establishment of sales activities and processes for instant win games

Consulting in testing

• Development and implementation of a test strategy for structured quality assurance
• Consulting on building and improving test processes
• Support in introducing QA standards

• Performance optimization and centralization of reporting by creating data models using SSMS (SQL) & SSAS (DAX) and integrating data via SSIS
• Optimizing and extending the current PowerBI dataset (in parallel until the SSAS data model is ready)
• Expanding current reports (migrating reporting to SSAS source after building the SSAS data model)
• Conducting regression analyses, cohort analyses, price/quantity analyses, and strategy project success analyses
• Training internal team members

• Definition of features
• Authorization Mastercard and Visa
• Usage of ISO protocols and norms
• Mastercard Fast Funds
• Feature analysis Girocard 4.0
• Scoping EPI