Process Consultants in Germany

• Overall leadership of several strategic operations projects focusing on Workplace Services, SLA Framework, access management, certificate management, e-learning, backup & recovery, test management, and capacity management, as well as the introduction of system monitoring and feasibility studies for 24x7 operations, in some cases including implementation in ServiceNow
• Creation of various ServiceNow operating concepts covering training, access rights, and emergency management as part of a new cloud hosting initiative for the ServiceNow platform
• Executive board reports and leadership of steering committees as part of company-wide strategic objectives, as well as the establishment of new balanced scorecards for measuring KPIs related to optimization-driven project results

Design and implementation of a unified-commerce platform for SMEs to sell and deliver multi-product bundles

Achievements: On-time design, delivery and customer acceptance of a 100% functional, CPQ-based buy-flow process for configuring and selling multi-product bundles within the specified timeframe of 90 days. Successfully tested integration of various interface services for: customer search, enrichment of customer data, address validation, service qualification, phone number validation, credit checks, appointment selection and quote-to-order transition.

Responsibilities:

• Strategic goal implementation: Derivation and implementation of strategic customer objectives (e.g. release content, business value).
• Backlog Management: Creation and elaboration of backlog items (initiatives, epics, user stories, defects) in close coordination with the project team and customer.
• Prioritization & Releases: Responsibility for prioritizing the product backlog and implementing defined release objectives.
• Deliverable Tracking: Tracking work results on the supplier and customer side.
• Roadmap & Release Planning: Development and implementation of roadmaps and release plans together with the customer.
• Scope Responsibility: Responsibility for the contractually agreed scope of services.
• Claim Management: Active claim and change management toward the customer.
• Team Coordination: Management and coordination of the development team.
• Leveraging Synergies: Leveraging synergies between customer projects and product development.
• Proposal Preparation: Preparation of proposals (with supervision) and presentations on site for customers and partners.

Skills: Development, communication and implementation of product visions; Product Backlog Management; Stakeholder Management; Regular reporting to management and steering committees; Requirements analysis & engineering; Planning and documentation of workshops; Technical leadership and coordination of (distributed) project teams and external service providers; Epic Management; User Story Specifications; Creation of use cases, support with software testing and User Acceptance Testing (UAT); Release Management and Sprint Planning; Design of TO-BE processes; Process optimization; Planning, design and specification of interfaces to existing and new systems; Identification, assessment and management of project risks; Active claim and change management; Facilitation of sprint planning and reviews; Data migration; Scrum; Kanban; REST API; JSON; XML; BPMN; UML; Jira; Confluence

The consultant's responsibilities/actions are:

• Consulting on the migration of material master & PP Master data
• Prepare Article List template for Cutover Phase
• Implementation of data cleansing measures using individual and bulk changes
• SAP all mandatory fields data extraction regarding Business needed
• SAP migration, Cutover, Testing, BAT, UAT
• Align with the multiple Stakeholders regarding Data from Legacy and SAP System
• Deployed SAP MM best practice (guided configurations, active methodologies and road map for project initiation)

SAP ERP | SAP GEMINI | SAP Fields Coordination | Documentation | SAP IDoc | SAP Integration | SAP End-to-End Process | SAP MM (Material Management) | SAP Functional Consultant | SAP Gap analysis | SAP MDM (Master Data Management) | Data Migration & Management

• Development of AI-enabled workflow concepts for marketing and product teams
• Consulting on automation, AI tool integration & process optimization
• Project management for personalized digital products (audio/AI-powered MVP)
• Tool evaluations including rollout plans, requirements mapping, and training design.
• byBianca: Digital product for personalized audio coaching — orchestrated 10+ systems, from idea to go-live in 5 months.

• Defined S/4HANA finance solution architecture and led full project lifecycle — Blueprint through Hypercare — for global rollout.
• Designed global finance templates and COPA characteristics, harmonizing financial reporting across business units.
• Implemented role-based authorizations, SOD controls, and master data governance; managed provisioning and training for 200+ users.
• Coordinated cross-module integrations (MM, SD, PP) and third-party systems (Salesforce, SAP DRC, E-Invoicing), reducing month-end close from 5 days to 2 days.
• Prepared functional specifications, supported ABAP development, and drove problem management practices that reduced recurring incidents.

Project scope: Supported the establishment, scaling and continuous improvement of project management and support processes by modernizing governance, processes, documentation, deliverables tracking, training content and tool-supported ways of working across a complex energy project environment.

Key contributions

• Supported the build-up and maturation of the PMO department, including governance structures, operational frameworks, project management processes, templates and deliverables tracking mechanisms.
• Conducted As-Is analysis of existing processes and their documentation, including process inventory, interface mapping, problem identification and creation of visualizations and white papers to improve shared understanding.
• Reviewed and improved project management documentation, templates and work instructions, including support for a project document master list to strengthen standardization and control.
• Designed and supported rollout of a lessons learned process and related system/application, including pilot preparation, coordination and implementation support.
• Mapped and supported implementation of a new resource management process connected to the rollout of a resource planning tool.
• Led and supported adoption of agile ways of working and Atlassian tools, including Jira and Confluence team boards, plans/roadmaps, dashboards, sprint planning and retrospectives.
• Acted as key user for continuous usage improvements in PMO tools and collaboration practices.
• Developed training curricula, instructional videos, supporting materials and PMO Open Doors sessions to improve capability transfer and provide a recurring forum for updates and information sharing.
• Developed a skills matrix concept and supported rollout as a basis for structured capability management and training demand analysis.
• Supported preparation of department offsites, implementation of a new Integrated Management System (IMS), creation of a SharePoint-based PMO website and department integration after restructuring.

Results / business impact

• Improved project management & PMO structure, processes and their documentation
• Enhanced transparency and standardization across processes, documentation, governance routines and project deliverables tracking.
• Enhanced information flow and knowledge transfer through SharePoint-based communication, PMO forums, training curricula and instructional videos.
• Strengthened lessons learned, resource planning, agile collaboration, capability management and post-restructure department integration.

· Initial situation and target picture – which problem does the platform solve, for which user group? · Requirements gathering and scope – from the idea through the processes to the scope, · Architecture and technology selection – stack, hosting, data storage,

• Vercel Inc. – hosting and delivery of the application.
• Supabase – database, authentication, and file storage.
• Stripe – processing payments for application and unlock fees.
• Resend – sending transactional notification emails
• Calendly – appointment booking for consultation calls; processes the data provided there (e.g. name, email address, appointment request). · AI components – which models or providers, which task does the AI take on exactly,
• Claude Opus 5 by Anthropic. · Data model and integrations – interfaces to third-party systems, import/export, APIs.

• Leading innovation strategy and the establishment of an AI-native Production System at DIGITALSINN, a content and experience production company.
• Responsibility for innovation direction, AI integration strategy, and production platform architecture
• Establishing a fully AI-driven Production System to transform content operations for brand and agency clients
• Building the strategic positioning of DIGITALSINN as a Production System partner within the DACH market
• Client advisory on AI-native operating models, content automation, and scalable production infrastructure

I help companies and digital teams win back time in everyday work – by automating recurring processes and improving digital products in a targeted way. Depending on the need, hands-on in delivery or at leadership level (interim).

Typical results:

• Manual routine processes run automatically – requests, data maintenance, follow-ups
• Faster response times and fewer things falling through the cracks in day-to-day business
• Clear priorities in product and digitalization initiatives, practical instead of over-engineered

Tools: modern no/low-code automation (including n8n, Make.com), combined with experience as a managing director and digital product lead. The tool is never the starting point – the question is always where a solution creates real value.

• Ramp-up management: stabilize launches - whether a new product, a new production line, or a series ramp-up - until the processes run reliably
• Production management and process optimization: improve lead times, inventory, and delivery reliability in a lasting way with value stream analysis and continuous improvement
• Solve process and quality issues at the root cause instead of fighting symptoms
• Anchor Lean and shopfloor management in day-to-day work with the leadership team
• Change management and stakeholder management: guide leaders and teams through change and involve the wider environment

• Strategic consulting and support for certifications according to ISO 9001, ISO 14001, VDA 6.3, IATF 16949, TISAX, and AZAV.
• Optimization of business processes to improve efficiency, legal compliance, and audit readiness.
• Delivery of professional training, including forklift training, safety briefings, and ADR 1.3.

• Bridging the vacancy of operations manager ATT area

• Process optimization

• Reduction of lead times

• Reorganization of the ATT area

• Increase in OTIF from 73% to 92%

• Greater flexibility in employee deployment through internal equipment training

• Integration of a new cooperation partner

• Implementation of an MDE system

• Managed global people processes, employee and freelancer lifecycle activities, payroll coordination, benefits and HR compliance in an international technology environment.
• Advised on employment-law, regulatory and cross-border HR matters and translated requirements into scalable operational processes.