Service Delivery Managers in Germany

Non-custodial staking and digital-asset infrastructure for Web3 wallets, exchanges, and institutional custodians

Advised the COO on delivery for staking and digital-asset infrastructure serving institutional custodians, exchanges and wallets across regulated markets.

• Ran the company-wide KPI and OKR process across the organisation, raising company-wide OKR achievement from 50% to 65%.
• Designed and implemented OKR/KPI frameworks enabling structured quarterly delivery cycles and executive-level execution visibility.
• Defined, documented and improved the P2P governance and operating processes across programmes and operations.

• SAP S/4HANA upgrade from Release 2021 to 2025 and FI/CO transformation as part of a new TOM. Four streams and two SAP service providers; management during ongoing operations.

• Overall responsibility for time, quality and budget as well as cross-stream coordination of the four streams

• Coordination of process streams, business functions and SAP service providers

• Establishment and management of governance, planning, risks, dependencies, resources and escalations

• Provider management, regular management reporting, and preparation and execution of project and Steering Committee meetings

• Responsibility as Test Manager for test strategy, test planning, UAT, defect management and acceptance

• Result: Successful preparation for Go-live on 28.09.2026 during ongoing operations; quality and the planned absence of production interruptions ensured. Project governance established and positive feedback from management and stakeholders.

Responsible for the IT operations of a medium-sized mechanical engineering company (approximately 2 000 employees, annual revenue of approximately 400 million euros worldwide). Direct responsibility for 13 employees. At the same time, project manager for an internal carve-out (commercial and technical separation of the two business units worldwide).

Industry: Mechanical and plant engineering

Function: Director IT

• Responsibility for outsourced IT operations; provider management and service management.
• Responsibility for the complete separation of the two business units (applications, SAP R//3, Active Directory, IT infrastructure, ...); project planning and management; selection and management of service providers.
• TiSAX certification for one business unit; budget planning 2025 ff.
• Establishment and structuring of application operations, including the definition of operating models, SLAs/KPIs, and provider management in the SAP environment.
• Preparation of the operating organization for application operations of S/4 Hana (private cloud).

Project management and process consulting in the field of Building Information Modelling (BIM)

• Senior agile practitioner in a complex, regulated pharmaceutical environment — facilitating Scrum ceremonies across three international teams (~40 people) while supporting delivery governance and agile coaching.
• Time-limited assignment to bridge the gap until the client could fill the role internally
• Facilitated all Scrum ceremonies (Sprint Planning, Daily Stand-up, Review, Retrospective) across multiple international teams; kept sprints predictable and productive
• Coached teams and Product Owners in agile practices within a GxP-regulated environment, pragmatically balancing agile ways of working with QMS compliance requirements
• Tracked and visualized delivery metrics, managed dependencies, and produced status reports for senior stakeholders and Steering Committee
• Stepped up to project leadership of the internal CCMS product initiative: introduced structured processes and transparent tooling into a previously low-governance environment
• Actively contributed to the company-wide Agile Community of Practice, including authoring blog articles on agile topics
• Commended for analytical thinking, reliability under pressure, and the ability to manage multiple workstreams simultaneously

• Responsible for delivery across a cross-country project landscape; set direction, established controls and ensured execution through a pragmatic, hands-on delivery model.
• Successfully introduced agile working (Jira) for project management and operations. Environment: recent acquisitions, cultural resistance, different locations, countries, processes and standards.
• Translated strategic objectives into an actionable roadmap and integrated delivery/work plans (priorities, milestones, dependencies, capacities).
• Actively involved in process redesign, analytics, interfaces, application/ERP implementation and troubleshooting.
• Acted as a bridge between teams, units, business and IT to clarify ownership, scope, acceptance criteria and operational readiness.
• Established lean governance and delivery control: cadence, decision log, RAID, dependency mapping and SteerCo packs that executives could work with.
• Supported and coached analysts, engineers and project managers in quality, risk management, troubleshooting, stakeholder management and measurable business outcomes.
• Created transparent progress and financial reports (delivery status, budget, benefits, resourcing) and enabled early interventions and recovery measures.
• Designed contingency and recovery plans for at-risk initiatives; removed blockers and secured resources where needed.

• Coached teams in Agile methodologies and Scrum framework implementation.
• Aligned the product roadmap with business goals such as increasing bookings, improving user experience, and expanding supplier integrations.
• Collaborated with developers and third-party providers to ensure smooth API integration and end-to-end functionality.
• Created and continuously refined the product backlog with user stories, bugs, and technical improvements.
• Prioritized backlog items based on business value, revenue impact, and regulatory deadlines.
• Worked closely with backend and frontend teams to clarify dependencies and prioritize technical debt.

• Provided leadership as Product Owner for the DMS module in an agile multi-team setup
• Coordinated the nationwide rollout including requirements management and roadmap development
• Built and maintained the product backlog focusing on scalability, usability and data protection
• Conducted sprint reviews, refinements and stakeholder demos with over 15 involved teams
• Developed a rollout and training concept for successful launch at over 200 government agencies
• Introduced a reporting and monitoring dashboard to measure usage success
• Worked closely with architects, QA and operations to ensure integration into the existing system landscape

• Highly successful role as lead data analytics expert at a US consulting startup.
• Managed stakeholder expectations by ensuring team delivery velocity using Agile and Lean practices.
• Trained and assembled international offshore data science teams of DevOps engineers, BI developers, and technical support specialists.
• As Sparecodes' data analytics experts, we improved our clients’ business outcomes through requirements management, dashboard and report development, migration, automation, and production support using IBM Cognos, AWS, SAP, Oracle, Teradata, CRM, ERP, Confluence, and Microsoft.
• Provided effective coaching and mentoring for international, multicultural teams in a remote environment, covering new tools and techniques, Agile best practices, internal and external communication, and presentation skills.
• Coordinated technical processes efficiently, including managing and implementing project changes and control processes.
• Promoted strong team engagement and supported employees’ career development, including business change management through coaching.
• Enhanced project status reports by providing insights into team productivity, predictability, and backlog burn-down, leading to improved project outcomes.
• Successfully led the coordination and implementation of software solutions for clients in mechanical engineering, including automation system integration and customization to meet client needs.