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• Designed and implemented comprehensive business processes, leading cross-functional teams to increase customer satisfaction and reduce costs
• Provided training and ensured benefits realization through end-to-end workflow development
• Contributed to the “Generate Insights from Hidden Knowledge” initiative by developing and deploying AI-driven workflow automation solutions using Large Language Models (LLMs) and low-code/no-code platforms
• Designed multi-agentic workflows integrating OpenAI, LangChain, Haystack, and n8n to automate document review, data extraction, and knowledge summarization processes
• Led the orchestration of AI and automation frameworks to enhance medical and business review processes, ensuring compliance, explainability, and transparency
• Collaborated cross-functionally to translate complex business requirements into AI-enabled automation prototypes aligned with enterprise compliance and data privacy standards
• Applied Power Automate, UiPath, Nintex, and ServiceNow to deliver rapid, scalable, and secure automation solutions within validated operational environments
• Leveraged Lean Six Sigma, Agile/SAFe, and ITIL principles to structure AI development pipelines ensuring measurable impact, auditability, and sustainable governance
• Managed cross-departmental collaboration to standardize workflows, reducing errors and enhancing task management. Established governance frameworks to ensure the sustainability of automation solutions

• Delivery of various end-customer projects in server and network infrastructure on time, in quality, and within budget.
• Project 1: Firewall renewal, replacement of an ASA firewall with a Fortinet firewall at an automotive supplier.
• Project 2: Migration of file services from dedicated servers at 5 branch locations into a central managed file service, including DHCP, directory, and print services, as well as decommissioning of the old domain controllers.
• Project 3: Renewal of the network infrastructure at the headquarters and branch locations of a logistics company and transition of the LAN, WLAN, and firewall environments into a managed network service.
• Project 4: Network renewal, replacement of the core and access switches at the headquarters of a medical technology company and transition into a managed network service.
• Project 5: Firewall renewal, replacement of an ASA firewall with a Fortinet firewall for a city.
• Environment: ASA and Fortinet firewalls, Cisco network components, ITSM Heat/Ivanti, Confluence.

• Connecting lab equipment to the IT infrastructure in Device Integration / Change Management using agile method (SCRUM)
• Reviewing RFCs for completeness of data
• Collecting missing documents and data from the business unit
• Clarifying effort estimates of RFCs with service-providing departments (Data Center, Network, Identity and Access Management, Workplace)
• Planning the implementation of RFCs involving the business unit and technical departments
• Obtaining security approval by completing a Risk Assessment form
• Creating planning documentation in Excel
• Creating implementation tasks from RFCs and assigning them to the relevant technical teams
• Coordinating and tracking the implementation
• Maintaining the CMDB with basic data and CIs
• Continuous communication with the business unit and technicians during implementation
• Managing software in SAM (Software Asset Management)
• Documenting implementation progress in Changes and Change Tasks
• Obtaining UAT (User Acceptance Test) from the business unit and closing the Change

Tools / Languages: ServiceNow, Aqua, Teams, Confluence; English, German

• Managing (Scrum/agile) and monitoring IT projects, including project controlling, service provider management, reporting, risk management, and coordination of all parties
• Planning and supporting the go-live and hypercare phase
• Capturing, evaluating, and prioritizing requirements to plan and manage IT resources according to needs
• Supporting the implementation of CRIF for real-time decision-making in sales, fraud prevention, sanctions list checks, and scalable payment processes
• Preparing status and decision templates for board-level presentations
• Planning and managing IT projects for the introduction, optimization, or migration of e-commerce systems (e.g., shop systems, payment integration, order-to-cash)
• Coordinating interdisciplinary teams from development, UX/UI, marketing, and logistics to deliver project goals on time
• Conducting requirements analysis and creating technical specifications in close coordination with stakeholders and external providers
• Ensuring quality, performance, and security of e-commerce platforms through testing, monitoring, and continuous improvements
• Organizing meetings with stakeholders, e.g., demand thinking, warm-up, impact board, program planning
• Managing demand control and prioritization as well as DMP controlling and communicating results from the impact board and KPI analysis

• Spearheaded strategic and operational oversight of IT infrastructures to accelerate innovation and ensure audit-proof delivery.
• Acted as key liaison between management, business departments, and engineering, actively engaging in coding, cloud architecture, and CI/CD to resolve critical path challenges.
• Engineered and implemented an AI Governance Program to manage risks and ensure compliance with the EU AI Act, reducing AI use-case approval times from 8 to 3 weeks.
• Delivered and deployed secure AI systems into production (RAG-based knowledge platforms), resulting in a 35% decrease in standard support ticket volume.
• Established robust security standards and governance frameworks for APIs (OAuth2/OIDC, mTLS) and cloud platforms (AWS/GCP) to guarantee compliance and system integrity.
• Hardened cloud infrastructure by implementing Zero Trust principles and a comprehensive observability stack (logging/alerting), achieving 99.9% availability in a 24/7 on-call environment.

Developed a GRC guideline for project management in the rollout area.

• Advising entrepreneurs and companies – from practice for practice
• OKR – Objectives and Key Results, the strategy framework by Intel adapted by Google for setting goals and aligning across all levels of the organization

• Worked in the IT infrastructure of the Deloitte team.
• Planned assignment as service catalog manager at an insurance company in Hanover.

• Analyzed existing SOC infrastructure and assessed security operations

• Transitioned to a new operating model including security monitoring, incident response, and threat intelligence

• Coordinated between internal teams, external partners, and service providers

• Implemented Microsoft Intune: configuration, compliance policies, and BYOD management

• Implemented Microsoft Defender: endpoint and network protection, automated threat detection, and incident response

• Trained IT security teams and end users

• Deployed Microsoft Sentinel: integration with existing systems, automation of playbooks

• Introduced Conditional Access: policies, MFA, and creation of reports and dashboards

• Managed project from initiation to closure including change, risk, and acceptance management

• Handled project controlling regarding schedule, costs, and quality

• Managed requirements: gathering, classifying, and evaluating IT security requirements

• Deputy lead of the 10-member information security management team in a highly regulated environment (DORA, VAIT, BAIT)
• Direct reporting lines to the CIO of the Gothaer Group and the management board of Gothaer Solutions
• Regular member of the Group Risk Committee and the Compliance Committee
• Managing and coordinating information security processes within the company and with IT service providers
• Leading task forces for handling information security incidents
• Contributing to IT emergency and business continuity management

• Create product vision

• Commission Scrum teams

• Coordinate and align with stakeholders

• Harmonize processes across initiatives

• Create security concept for classified materials

• Create planning for service changes to underpinning services

• Design architecture for secure infrastructures

• Requirements management