Cherwell Experts in Germany
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Meet FRATCH Experts in Germany, who have recently used Cherwell
Dennis Rall
Last position:
Business Analyst - Product Owner at Condor
- Capture and analyze stakeholder needs to define clear requirements and make sure the new website meets user expectations.
- Took on the role of Product Owner to lead the development team, set priorities, and monitor implementation progress.
- Coordinated the implementation of Optimizely as the new CMS, including adapting and integrating all required features to ensure a smooth user flow.
- Ensured the successful integration of features within the Condor lifecycle, such as flight booking, check-in, and other relevant services, to create a complete user experience.
- Actively communicated with stakeholders to gather feedback and make adjustments during the development process, continuously improving the user experience.
- Planned and carried out tests to ensure the quality of the implemented features and that all requirements were met.
- Methods used: Agile methods, SCRUM, SAFe
- Tools used: Optimizely, Jira, Confluence
- Result: Significant improvement in user experience, optimized booking and check-in processes, and a stronger digital presence for Condor in the market.
Mustafa Kablan
Last position:
Senior Consultant SCCM, SCOM, SCSM, SCVMM / Software packaging at LfSt - Bavarian State Office for Taxes
- Further development of the existing SCCM 2509 implementation
- Schema extension, CAS extension
- Creating task sequences, in-place upgrade
- Patch management (WSUS)
- Security updates, feature updates
- Emergency fixes, application updates
- Incident, change, and problem management (3rd level)
- Active Directory, DNS, DHCP, GPMC
- Managing users, groups, OUs, computers
- Setting up GPOs
- Senior consultant for software packaging in an SCCM 2509 environment
- Project management ITIL standards
- Defect management
- SIT (Software Integration Test)
- SAT (Software Acceptance Test)
- UAT (User Acceptance Test)
- Adjusting Windows 11 25H2 client deployment
- Secunet SINA management systems administrator
- Secunet SINA Workstation 3.5.4
- Maintenance and configuration work in SINA management
- Importing and adjusting IPsec policies
- Retrieving and documenting status, firmware versions, and configurations of individual SINA devices
- Consulting and implementation in fault and incident management
- Implementation of documentation and rollout of new software versions
- Creating software packages based on PowerShell App Deployment Toolkit, Flexera AdminStudio for the W11 64-bit platform and Server 2025 / 2022
- Number of PC systems: approx. 1,850.
Label: PowerShell, VBS, Batch scripting
Label: SCCM 2503, Windows 11 64 Bit, Windows 2025 Server, Windows 2022 Server, Windows 2019 Server
Andreas Fischer
Last position:
Project Manager & Portfolio Owner for Infrastructure (Automotive) at MHP Management- und IT-Beratung GmbH
- Overall coordination of service providers for all infrastructure topics at a production site being set up in Baden-Württemberg
- Design and finding solutions for internet connectivity, building office communication networks, setting up WLAN in production and administration buildings, IP address management, password policies, time tracking, access control systems, backup strategies, emergency power planning, operating concepts, cost planning, event management, workplace setup including laptop/mobile phones/telephony, remote support, print servers
- Selecting suitable external service providers and planning to meet needs for spare parts, repairs, on-site service, network and workplace support including on-site system replacement by providers
- Choosing suitable external service providers for facility management and building technology (fiber optic connections, data center infrastructure, cable ducts etc.)
- Coordination with clients and service providers
- Escalation management, schedule control
- On-site presence for service meetings and managing service providers
Oliver Stroh
Last position:
Senior Product Manager for Digital Application Workflows at Deutsche Vermögensberatung
- Concept, design, and development of new digital application workflows for banking and insurance products
- Stakeholder management
- Defining new agile software development processes in the organization, including defining and introducing a cross-functional Definition of Ready (DoR)
- Managing internal and external software development teams
- Multi-year budget and product roadmap planning
Archana Ravikumar
Last position:
Power BI Assistant at Cataliquent Projekt GmbH
- Evaluate, design, and implement Power BI solutions for Cat4 reporting, significantly improving reporting efficiency, accuracy, and stakeholder visibility.
- Develop and maintain robust data integration interfaces between Cat4 and Power BI, eliminating manual processing bottlenecks.
- Configure and continuously optimise Power BI reports to deliver sharper management insights and support data-driven decision-making.
- Ensure full GDPR data protection compliance across Power BI reports, proactively identifying and mitigating risks.
- Acquired in-depth product knowledge of CAT4, a globally deployed enterprise platform, enabling effective requirements analysis, solution design, and seamless Power BI integration across client environments.
- Developed and integrated scalable reporting templates within the CAT4 product interface, delivering new product features and enhancing data visualisation, reporting efficiency, and stakeholder visibility across global users.
- Trained and mentored staff on Power BI configuration and best practices, accelerating adoption and embedding a data-driven culture.
- Prepared clear technical documentation and delivered hands-on demonstrations to end users and clients, ensuring smooth adoption and confident use of Power BI solutions integrated with CAT4.
- Researched and recommended licensing strategies for cost-effective and scalable Power BI deployment.
SKILLS - BI & Visualisation: Power BI (Desktop, Service, Report Builder), DAX, Power Query
Project and Product Management Tool: CAT4
Christian Hunkirchen
Last position:
Developer at Opereon Consulting GmbH
- Developed a shop website
- Integrated an AI language model
- Developed tools for AI-powered webhooks
- Technical tools: REACT.js; Elevenlabs; MCP; n8n; HTTP
Christian Bloch
Last position:
Principal Consultant (Self-employed) at BLOCH IT-Consulting
- Consulting services for Enterprise Service Management (Strategic Planning, Requirement Analysis, Tool evaluation process, implementation)
- Project management for ITSM tool implementations (Cloud, On-Premise)
- Optimization and maintenance of Ivanti Service Manager installations (User acceptance, efficiency, workflow configuration, CDMB structure, process automation, non-IT areas, roadmap planning, release upgrades)
- Presales support for Ivanti Service Manager (Product demonstrations, Proof of Concepts/POC, technical concepts)
Rolf Gardewischke
Last position:
Developer & Designer at Security authorities
- Migration of a case processing system with numerous interfaces to other systems from Spring and Activiti to a Java JEE application
- Further development into a cloud application
- Consulting, development, requirements analysis, specification and design
- Coordination with upstream and downstream systems
- Data modeling, programming and implementation
- Support with code reviews and ensuring clean code in the PL/SQL context
- Documentation in Confluence
- Troubleshooting PL/SQL applications including log analysis, session tracing and performance profiling
- Optimization and tuning measures in the PL/SQL environment
- Knowledge transfer and onboarding of new employees
- Use of Jira for task management, progress tracking and sprint planning
Andreas Werner
Last position:
Project Manager IAM – Authorization Concepts at Zurich
- Set up and manage IAM authorization projects, including methodology, processes, and reporting standards
- Develop and maintain templates, guidelines, documentation, and audit-proof storage
- Analyze and integrate regulatory requirements (especially DORA)
- Stakeholder management and structuring project and line communication
- Training and enablement of internal staff (training sessions, office hours, coaching, kick-offs)
- Risk-based campaign and resource planning, including reprioritization of project changes
- Technical evaluation, quality assurance, and exception handling of authorization concepts
- Technical coordination with application owners and global teams
- Set up and operation of a central repository, including automation
- Managing project team members using agile methods
- Designing and implementing efficient, lean workflows and automation processes
- Transition of processes, tools, and documentation into operational use
Jürgen Schimanowski
Last position:
Service provider
- Development of calculation formulas for yield optimization.
- Creating Python-based tools to calculate relevant production parameters.
- Automated testing of the tools.
- Automatic generation of Excel files and datasheets, populating table cells and cell formatting.
Discover over 15,000 top freelancers
Statistics of experts using Cherwell
Aggregated from the professional profiles of matched freelancers.
Experience
20 years
Position duration
1.9 years
Positions per freelancer
13
Top business areas
Information Technology, Product Development, Project Management
Top industries
Information Technology, Manufacturing, Automotive
Certification focus areas
Information Technology, Project Management, Quality Assurance
Bachelor's degree or higher
88%
Master's degree or higher
25%
Certifications per freelancer
4
Most common languages
German, English, French
Speak two or more languages
100%
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Germany using Cherwell
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
Cherwell in practice
Cherwell is used to run service desks, ticket flows, request handling, and internal support processes. Companies use it to structure work, route approvals, and give users a clear service portal. It often sits at the center of ITSM operations.
Common project work
- Service catalog and request forms
- Incident, problem, and change workflows
- Knowledge base and portal setup
- Reports, dashboards, and queues
- Role rules and automation
Platform knowledge
Strong specialists know Cherwell Service Management, the admin console, forms, business rules, and integrations. They also understand how CSM data is modeled and how to keep processes clean as requests grow. Clear naming and good workflow design matter.
When experts help
Teams bring in freelance expertise for new rollouts, redesigns, migrations, and cleanup after old customizations. That is common when internal support teams are busy or when a release must not interrupt service operations. In Germany, this often includes work with distributed teams and English-language documentation.
What good specialists deliver
- Stable configuration instead of heavy customization
- Workflows that support real service operations
- Integration support for identity, email, and ticket sources
- Handover notes and maintainable setup
Choosing the right fit
Look for professionals who have worked with the same Cherwell version, similar process scope, and connected systems. Good experts explain trade-offs, document changes, and test each workflow before go-live. They should be comfortable with Cherwell, CSM, and former Cherwell Service Management setups.
Frequently asked questions
The facts hiring teams ask for most often when it comes to Cherwell.
Cherwell is used for IT service management, request handling, incident routing, change control, and service portals. It helps teams turn support work into defined processes instead of ad hoc email threads. Many companies also use it for internal case management beyond IT.
Yes, Cherwell Service Management is the product many people mean when they say Cherwell, and CSM is a common shorthand. In practice, searchers may use any of those names when looking for the same specialist skill set. The important part is the process and configuration work, not just the label.
Cherwell is often chosen for structured ITSM workflows, form-driven process design, and a configurable service desk. Compared with ServiceNow or BMC Helix, the key difference is usually the existing setup, integration landscape, and how much customization the team wants to keep. A good specialist can judge whether the current Cherwell setup should be improved or replaced.
A strong Cherwell specialist usually understands ITIL processes, data mapping, integrations, and form or workflow design. Useful adjacent skills include API work, identity and access handling, email routing, reporting, and basic troubleshooting across connected systems. Experience with service portal design is also valuable.
Cherwell work can start with a small scoped fix, but complex process changes need clear access to existing workflows, forms, and integrations. The more custom the environment is, the more time a specialist needs to review how requests, approvals, and notifications are wired together. Good discovery at the start avoids rework later.
Most Cherwell tasks can be done remotely if the expert has the right access and good communication with the support team. On-site time in Germany can help when there are sensitive process workshops, stakeholder alignment sessions, or a major go-live. Many companies use a hybrid setup for that reason.
A good Cherwell expert can explain why a workflow is built a certain way, not just change fields on a form. Look for clean documentation, careful testing, and a preference for simple configuration over unnecessary custom code. Past work on service desk redesigns or migrations is a strong signal.
Before accepting a Cherwell assignment, a freelancer should ask which version is in use, what integrations already exist, and how much customization is already in place. They should also clarify who owns the process decisions and how change approvals work. That avoids surprises once configuration or testing begins.
The average hourly rate of freelancers in Germany who have used Cherwell in their recent projects is 105 €, which corresponds to a daily rate of about 842 € based on an 8-hour working day.
Of the freelancers in Germany who have used Cherwell in their recent projects, 88% hold at least a Bachelor's degree and 25% hold at least a Master's degree.
On average, freelancers in Germany who have used Cherwell in their recent projects have 20 years of professional experience, with a single engagement typically lasting around 1.9 years.
The most common languages among freelancers in Germany who have used Cherwell in their recent projects are German (100%), English (100%), and French (40%).
The most common industries among freelancers in Germany who have used Cherwell in their recent projects are Information Technology (90%), Manufacturing (60%), and Automotive (50%).
The most common business areas among freelancers in Germany who have used Cherwell in their recent projects are Information Technology (100%), Product Development (80%), and Project Management (80%).
Main locations of FRATCH Experts, who have recently used Cherwell
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
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Philipp Thomaschewski
FRATCH CEO
