Cherwell Experts in Germany
for faster service management delivery, matched in minutes with vetted freelancersHire experts who configure Cherwell Service Management, connect ITSM workflows with enterprise tools and improve service operations across departments. Get precise access to vetted, available freelancers matched to your project quickly.
Meet FRATCH Experts in Germany, who have recently used Cherwell
Dennis R.
Last position:
Business Analyst - Product Owner at Condor
- Capture and analyze stakeholder needs to define clear requirements and make sure the new website meets user expectations.
- Took on the role of Product Owner to lead the development team, set priorities, and monitor implementation progress.
- Coordinated the implementation of Optimizely as the new CMS, including adapting and integrating all required features to ensure a smooth user flow.
- Ensured the successful integration of features within the Condor lifecycle, such as flight booking, check-in, and other relevant services, to create a complete user experience.
- Actively communicated with stakeholders to gather feedback and make adjustments during the development process, continuously improving the user experience.
- Planned and carried out tests to ensure the quality of the implemented features and that all requirements were met.
- Methods used: Agile methods, SCRUM, SAFe
- Tools used: Optimizely, Jira, Confluence
- Result: Significant improvement in user experience, optimized booking and check-in processes, and a stronger digital presence for Condor in the market.
Mustafa K.
Last position:
Senior Consultant SCCM, SCOM, SCSM, SCVMM / Software packaging at LfSt - Bavarian State Office for Taxes
- Further development of the existing SCCM 2509 implementation
- Schema extension, CAS extension
- Creating task sequences, in-place upgrade
- Patch management (WSUS)
- Security updates, feature updates
- Emergency fixes, application updates
- Incident, change, and problem management (3rd level)
- Active Directory, DNS, DHCP, GPMC
- Managing users, groups, OUs, computers
- Setting up GPOs
- Senior consultant for software packaging in an SCCM 2509 environment
- Project management ITIL standards
- Defect management
- SIT (Software Integration Test)
- SAT (Software Acceptance Test)
- UAT (User Acceptance Test)
- Adjusting Windows 11 25H2 client deployment
- Secunet SINA management systems administrator
- Secunet SINA Workstation 3.5.4
- Maintenance and configuration work in SINA management
- Importing and adjusting IPsec policies
- Retrieving and documenting status, firmware versions, and configurations of individual SINA devices
- Consulting and implementation in fault and incident management
- Implementation of documentation and rollout of new software versions
- Creating software packages based on PowerShell App Deployment Toolkit, Flexera AdminStudio for the W11 64-bit platform and Server 2025 / 2022
- Number of PC systems: approx. 1,850.
Label: PowerShell, VBS, Batch scripting
Label: SCCM 2503, Windows 11 64 Bit, Windows 2025 Server, Windows 2022 Server, Windows 2019 Server
Andreas F.
Last position:
Project Manager & Portfolio Owner for Infrastructure (Automotive) at MHP Management- und IT-Beratung GmbH
- Overall coordination of service providers for all infrastructure topics at a production site being set up in Baden-Württemberg
- Design and finding solutions for internet connectivity, building office communication networks, setting up WLAN in production and administration buildings, IP address management, password policies, time tracking, access control systems, backup strategies, emergency power planning, operating concepts, cost planning, event management, workplace setup including laptop/mobile phones/telephony, remote support, print servers
- Selecting suitable external service providers and planning to meet needs for spare parts, repairs, on-site service, network and workplace support including on-site system replacement by providers
- Choosing suitable external service providers for facility management and building technology (fiber optic connections, data center infrastructure, cable ducts etc.)
- Coordination with clients and service providers
- Escalation management, schedule control
- On-site presence for service meetings and managing service providers
Archana R.
Last position:
Power BI Assistant at Cataliquent Projekt GmbH
- Evaluate, design, and implement Power BI solutions for Cat4 reporting, significantly improving reporting efficiency, accuracy, and stakeholder visibility.
- Develop and maintain robust data integration interfaces between Cat4 and Power BI, eliminating manual processing bottlenecks.
- Configure and continuously optimise Power BI reports to deliver sharper management insights and support data-driven decision-making.
- Ensure full GDPR data protection compliance across Power BI reports, proactively identifying and mitigating risks.
- Acquired in-depth product knowledge of CAT4, a globally deployed enterprise platform, enabling effective requirements analysis, solution design, and seamless Power BI integration across client environments.
- Developed and integrated scalable reporting templates within the CAT4 product interface, delivering new product features and enhancing data visualisation, reporting efficiency, and stakeholder visibility across global users.
- Trained and mentored staff on Power BI configuration and best practices, accelerating adoption and embedding a data-driven culture.
- Prepared clear technical documentation and delivered hands-on demonstrations to end users and clients, ensuring smooth adoption and confident use of Power BI solutions integrated with CAT4.
- Researched and recommended licensing strategies for cost-effective and scalable Power BI deployment.
SKILLS - BI & Visualisation: Power BI (Desktop, Service, Report Builder), DAX, Power Query
Project and Product Management Tool: CAT4
Oliver S.
Last position:
Senior Product Manager for Digital Application Processes at Deutsche Vermögensberatung
- Conception, design, and development of new digital application processes for banking and insurance products
- Stakeholder management
- Definition of new agile software development processes within the organization, including the definition and introduction of a cross-functional Definition of Ready (DoR)
- Management of internal and external software development teams
- Annual budget and product roadmap planning
Christian H.
Last position:
Developer at Opereon Consulting GmbH
- Developed a shop website
- Integrated an AI language model
- Developed tools for AI-powered webhooks
- Technical tools: REACT.js; Elevenlabs; MCP; n8n; HTTP
Christian B.
Last position:
Principal Consultant (Self-employed) at BLOCH IT-Consulting
- Consulting services for Enterprise Service Management (Strategic Planning, Requirement Analysis, Tool evaluation process, implementation)
- Project management for ITSM tool implementations (Cloud, On-Premise)
- Optimization and maintenance of Ivanti Service Manager installations (User acceptance, efficiency, workflow configuration, CDMB structure, process automation, non-IT areas, roadmap planning, release upgrades)
- Presales support for Ivanti Service Manager (Product demonstrations, Proof of Concepts/POC, technical concepts)
Rolf G.
Last position:
Developer & Designer at Security authorities
- Migration of a case processing system with numerous interfaces to other systems from Spring and Activiti to a Java JEE application
- Further development into a cloud application
- Consulting, development, requirements analysis, specification and design
- Coordination with upstream and downstream systems
- Data modeling, programming and implementation
- Support with code reviews and ensuring clean code in the PL/SQL context
- Documentation in Confluence
- Troubleshooting PL/SQL applications including log analysis, session tracing and performance profiling
- Optimization and tuning measures in the PL/SQL environment
- Knowledge transfer and onboarding of new employees
- Use of Jira for task management, progress tracking and sprint planning
Andreas W.
Last position:
Project Manager IAM – Authorization Concepts at Zurich
- Set up and manage IAM authorization projects, including methodology, processes, and reporting standards
- Develop and maintain templates, guidelines, documentation, and audit-proof storage
- Analyze and integrate regulatory requirements (especially DORA)
- Stakeholder management and structuring project and line communication
- Training and enablement of internal staff (training sessions, office hours, coaching, kick-offs)
- Risk-based campaign and resource planning, including reprioritization of project changes
- Technical evaluation, quality assurance, and exception handling of authorization concepts
- Technical coordination with application owners and global teams
- Set up and operation of a central repository, including automation
- Managing project team members using agile methods
- Designing and implementing efficient, lean workflows and automation processes
- Transition of processes, tools, and documentation into operational use
Jürgen S.
Last position:
Service provider
- Development of calculation formulas for yield optimization.
- Creating Python-based tools for calculating relevant production parameters.
- Automated testing of the tools.
- Automatic generation of Excel files and data sheets, filling table cells and formatting cells.
Discover over 15,000 top freelancers
Statistics of experts using Cherwell
Aggregated from the professional profiles of matched freelancers.
Experience
20 years
Position duration
2 years
Positions per freelancer
13
Top business areas
Information Technology, Product Development, Project Management
Top industries
Information Technology, Manufacturing, Automotive
Certification focus areas
Information Technology, Project Management, Quality Assurance
Bachelor's degree or higher
88%
Master's degree or higher
25%
Certifications per freelancer
4
Most common languages
German, English, French
Speak two or more languages
100%
Based on our profile pool as of 19 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Germany using Cherwell
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Cherwell experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (90%)
- Manufacturing (60%)
- Automotive (50%)
- Banking and Finance (50%)
- Insurance (50%)
- Healthcare (40%)
- Aerospace and Defense (30%)
- Energy (30%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Cherwell Service Management
Cherwell is an enterprise service management platform used to design, automate and operate service workflows. Its low-code approach supports IT service management while also extending into human resources, facilities, customer service and other business functions. Teams can adapt processes without rebuilding the whole service environment.
Core Capabilities
Cherwell Service Management combines service catalogs, incident handling, request fulfillment, change control, problem management and configuration data. Experts configure forms, business objects, dashboards, approvals and notifications to match an organization’s operating model. They also help structure role-based access and audit-friendly workflows.
Integrations And Tools
Cherwell commonly connects with identity services, email, monitoring tools, asset sources, collaboration software and enterprise data systems. Its REST APIs, integration services and import tools support data exchange across the service landscape. Strong specialists understand both Cherwell configuration and the connected systems that determine whether automation works reliably.
Typical Delivery Work
- Map service processes and convert them into Cherwell workflows
- Configure service catalogs, forms, queues and approval paths
- Improve asset and configuration data quality
- Connect Cherwell with monitoring, identity and business systems
- Prepare releases, documentation, training and operational handover
Projects often include platform rollouts, workflow redesign, environment consolidation and upgrades. Freelance expertise is useful when internal teams need focused capacity for a complex delivery phase or a controlled improvement program.
When Companies Need Support
Companies usually bring in Cherwell specialists when service processes have become difficult to maintain, integrations are unreliable or users need a clearer self-service experience. German organizations may also need support coordinating remote and on-site stakeholders across business and IT teams. A professional should clarify the current process model before changing configuration.
What Strong Experts Bring
Strong Cherwell professionals combine platform knowledge with service management discipline. They can distinguish a useful standard workflow from unnecessary customization, protect data quality and explain design choices to both technical and business stakeholders. Look for clear documentation, practical testing, release control and experience transferring ownership to the internal team.
Frequently asked questions
The facts hiring teams ask for most often when it comes to Cherwell.
Cherwell is used to manage service requests, incidents, changes, problems, assets and configuration data. Organizations also extend it to areas such as facilities, human resources and customer service through configurable workflows and service portals.
Cherwell is often considered when a company wants configurable service workflows with a low-code operating model. ServiceNow may suit organizations seeking a broader enterprise platform, while Jira Service Management can be a natural fit for teams closely aligned with Atlassian tools; the right choice depends on process complexity, integrations and governance.
A strong Cherwell specialist should understand ITIL-based service processes, API integrations, identity and access management, data migration and reporting. Experience with asset and configuration data, testing and release governance is also valuable for a stable implementation.
The required background depends on the assignment. A focused workflow change may need a specialist familiar with Cherwell configuration and testing, while a rollout or migration calls for broader experience in process design, integrations, data quality and stakeholder coordination.
Cherwell projects can often be delivered remotely when the client provides secure access, clear documentation and responsive process owners. On-site workshops may still help with discovery, service design or training, especially when German-language communication is important across business teams.
Ask for examples of Cherwell workflows, integrations or migrations similar to the planned work. Check whether the professional explains configuration trade-offs clearly, tests changes in controlled environments and documents the result well enough for the internal team to maintain.
Cherwell supports low-code configuration through reusable business objects, forms, workflows, rules and service definitions. This can speed up adaptation, but careful design is still needed to avoid excessive customization and inconsistent processes.
Cherwell became part of Ivanti, so projects may also be described in connection with Ivanti’s service management portfolio. A freelancer should clarify the exact product version, licensing context, integrations and future platform direction before proposing technical changes.
The average hourly rate of freelancers in Germany who have used Cherwell in their recent projects is 105 €, which corresponds to a daily rate of about 841 € based on an 8-hour working day.
Of the freelancers in Germany who have used Cherwell in their recent projects, 88% hold at least a Bachelor's degree and 25% hold at least a Master's degree.
On average, freelancers in Germany who have used Cherwell in their recent projects have 20 years of professional experience, with a single engagement typically lasting around 2 years.
The most common languages among freelancers in Germany who have used Cherwell in their recent projects are German (100%), English (100%), and French (40%).
The most common industries among freelancers in Germany who have used Cherwell in their recent projects are Information Technology (90%), Manufacturing (60%), and Automotive (50%).
The most common business areas among freelancers in Germany who have used Cherwell in their recent projects are Information Technology (100%), Product Development (80%), and Project Management (80%).
Main locations of FRATCH Experts, who have recently used Cherwell
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
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Philipp Thomaschewski
FRATCH CEO
