Cherwell Experts in Germany
matched in minutes with the power of AIWork with specialists who configure Cherwell Service Management, build custom One-Step automations, and manage enterprise platform migrations, precisely matched with vetted, available freelancers.
Meet FRATCH Experts in Germany, who have recently used Cherwell
Dennis R.
Last position:
Business Analyst - Product Owner at Condor
- Capture and analyze stakeholder needs to define clear requirements and make sure the new website meets user expectations.
- Took on the role of Product Owner to lead the development team, set priorities, and monitor implementation progress.
- Coordinated the implementation of Optimizely as the new CMS, including adapting and integrating all required features to ensure a smooth user flow.
- Ensured the successful integration of features within the Condor lifecycle, such as flight booking, check-in, and other relevant services, to create a complete user experience.
- Actively communicated with stakeholders to gather feedback and make adjustments during the development process, continuously improving the user experience.
- Planned and carried out tests to ensure the quality of the implemented features and that all requirements were met.
- Methods used: Agile methods, SCRUM, SAFe
- Tools used: Optimizely, Jira, Confluence
- Result: Significant improvement in user experience, optimized booking and check-in processes, and a stronger digital presence for Condor in the market.
Mustafa K.
Last position:
Senior Consultant SCCM, SCOM, SCSM, SCVMM / Software packaging at LfSt - Bavarian State Office for Taxes
- Further development of the existing SCCM 2509 implementation
- Schema extension, CAS extension
- Creating task sequences, in-place upgrade
- Patch management (WSUS)
- Security updates, feature updates
- Emergency fixes, application updates
- Incident, change, and problem management (3rd level)
- Active Directory, DNS, DHCP, GPMC
- Managing users, groups, OUs, computers
- Setting up GPOs
- Senior consultant for software packaging in an SCCM 2509 environment
- Project management ITIL standards
- Defect management
- SIT (Software Integration Test)
- SAT (Software Acceptance Test)
- UAT (User Acceptance Test)
- Adjusting Windows 11 25H2 client deployment
- Secunet SINA management systems administrator
- Secunet SINA Workstation 3.5.4
- Maintenance and configuration work in SINA management
- Importing and adjusting IPsec policies
- Retrieving and documenting status, firmware versions, and configurations of individual SINA devices
- Consulting and implementation in fault and incident management
- Implementation of documentation and rollout of new software versions
- Creating software packages based on PowerShell App Deployment Toolkit, Flexera AdminStudio for the W11 64-bit platform and Server 2025 / 2022
- Number of PC systems: approx. 1,850.
Label: PowerShell, VBS, Batch scripting
Label: SCCM 2503, Windows 11 64 Bit, Windows 2025 Server, Windows 2022 Server, Windows 2019 Server
Rolf G.
Last position:
Developer & Designer at Sicherheitsbehörden
- Migration of a case management system with numerous interfaces to other systems from Spring and Activiti to a Java JEE application
- Further development toward a cloud application
- Consulting, development, requirements analysis, specification and design
- Coordination with upstream and downstream systems
- Data modeling, programming and implementation
- Support with code reviews and ensuring clean code in the PL/SQL context
- Documentation in Confluence
- Troubleshooting of PL/SQL applications, including log analysis, session tracing and performance profiling
- Optimization and tuning measures in the PL/SQL environment
- Knowledge transfer and onboarding of new employees
- Use of Jira for task management, progress tracking and sprint planning
Christian H.
Last position:
Developer at Opereon Consulting GmbH
- Developed a shop website
- Integrated an AI language model
- Developed tools for AI-powered webhooks
- Technical tools: REACT.js; Elevenlabs; MCP; n8n; HTTP
Oliver S.
Last position:
Senior Product Manager for Digital Application Processes at Deutsche Vermögensberatung
- Conception, design, and development of new digital application processes for banking and insurance products
- Stakeholder management
- Definition of new agile software development processes within the organization, including the definition and introduction of a cross-functional Definition of Ready (DoR)
- Management of internal and external software development teams
- Annual budget and product roadmap planning
Christian B.
Last position:
Principal Consultant (Self-employed) at BLOCH IT-Consulting
- Consulting services for Enterprise Service Management (Strategic Planning, Requirement Analysis, Tool evaluation process, implementation)
- Project management for ITSM tool implementations (Cloud, On-Premise)
- Optimization and maintenance of Ivanti Service Manager installations (User acceptance, efficiency, workflow configuration, CDMB structure, process automation, non-IT areas, roadmap planning, release upgrades)
- Presales support for Ivanti Service Manager (Product demonstrations, Proof of Concepts/POC, technical concepts)
Andreas F.
Last position:
Project Manager & Portfolio Owner for Infrastructure (Automotive) at MHP Management- und IT-Beratung GmbH
- Overall coordination of service providers for all infrastructure topics at a production site being set up in Baden-Württemberg
- Design and finding solutions for internet connectivity, building office communication networks, setting up WLAN in production and administration buildings, IP address management, password policies, time tracking, access control systems, backup strategies, emergency power planning, operating concepts, cost planning, event management, workplace setup including laptop/mobile phones/telephony, remote support, print servers
- Selecting suitable external service providers and planning to meet needs for spare parts, repairs, on-site service, network and workplace support including on-site system replacement by providers
- Choosing suitable external service providers for facility management and building technology (fiber optic connections, data center infrastructure, cable ducts etc.)
- Coordination with clients and service providers
- Escalation management, schedule control
- On-site presence for service meetings and managing service providers
Archana R.
Last position:
Power BI Assistant at Cataliquent Projekt GmbH
- Evaluate, design, and implement Power BI solutions for Cat4 reporting, significantly improving reporting efficiency, accuracy, and stakeholder visibility.
- Develop and maintain robust data integration interfaces between Cat4 and Power BI, eliminating manual processing bottlenecks.
- Configure and continuously optimise Power BI reports to deliver sharper management insights and support data-driven decision-making.
- Ensure full GDPR data protection compliance across Power BI reports, proactively identifying and mitigating risks.
- Acquired in-depth product knowledge of CAT4, a globally deployed enterprise platform, enabling effective requirements analysis, solution design, and seamless Power BI integration across client environments.
- Developed and integrated scalable reporting templates within the CAT4 product interface, delivering new product features and enhancing data visualisation, reporting efficiency, and stakeholder visibility across global users.
- Trained and mentored staff on Power BI configuration and best practices, accelerating adoption and embedding a data-driven culture.
- Prepared clear technical documentation and delivered hands-on demonstrations to end users and clients, ensuring smooth adoption and confident use of Power BI solutions integrated with CAT4.
- Researched and recommended licensing strategies for cost-effective and scalable Power BI deployment.
SKILLS - BI & Visualisation: Power BI (Desktop, Service, Report Builder), DAX, Power Query
Project and Product Management Tool: CAT4
Andreas W.
Last position:
Project Manager IAM – Authorization Concepts at Zurich
- Set up and manage IAM authorization projects, including methodology, processes, and reporting standards
- Develop and maintain templates, guidelines, documentation, and audit-proof storage
- Analyze and integrate regulatory requirements (especially DORA)
- Stakeholder management and structuring project and line communication
- Training and enablement of internal staff (training sessions, office hours, coaching, kick-offs)
- Risk-based campaign and resource planning, including reprioritization of project changes
- Technical evaluation, quality assurance, and exception handling of authorization concepts
- Technical coordination with application owners and global teams
- Set up and operation of a central repository, including automation
- Managing project team members using agile methods
- Designing and implementing efficient, lean workflows and automation processes
- Transition of processes, tools, and documentation into operational use
Jürgen S.
Last position:
Service provider
- Development of calculation formulas for yield optimization.
- Creating Python-based tools for calculating relevant production parameters.
- Automated testing of the tools.
- Automatic generation of Excel files and data sheets, filling table cells and formatting cells.
Discover over 15,000 top freelancers
Statistics of experts using Cherwell
Aggregated from the professional profiles of matched freelancers.
Experience
20 years
Position duration
2 years
Positions per freelancer
13
Top business areas
Information Technology, Product Development, Project Management
Top industries
Information Technology, Manufacturing, Automotive
Certification focus areas
Information Technology, Project Management, Quality Assurance
Bachelor's degree or higher
88%
Master's degree or higher
25%
Certifications per freelancer
4
Most common languages
German, English, French
Speak two or more languages
100%
Based on our profile pool as of 29 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts in Germany using Cherwell
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 29 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Cherwell experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (90%)
- Manufacturing (60%)
- Automotive (50%)
- Banking and Finance (50%)
- Insurance (50%)
- Healthcare (40%)
- Aerospace and Defense (30%)
- Energy (30%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Enterprise Service Management with Cherwell
Cherwell Service Management, often referred to as CSM or Ivanti Cherwell, is a no-code and low-code platform built for IT Service Management (ITSM) and Enterprise Service Management (ESM). It enables organizations to model ITIL-aligned service desks, automate lifecycle events, and deliver self-service portals across enterprise departments.
Core Platform Architecture and Tooling
At the heart of the platform is the Cherwell Administrator tool, which drives database design, schema modifications, and business logic without custom code. Key functional components include:
- One-Step Actions that automate multi-stage approvals, notifications, and record updates
- Cherwell REST API and webhooks for third-party system integrations
- Configuration Management Database (CMDB) configuration and asset tracking
- Custom business objects and relational schema definitions
- Cherwell Service Alert and scheduled background automation processes
Typical Project Engagements
Organizations frequently engage specialists to stabilize legacy deployments, modernize service catalogs, or implement custom modules outside traditional IT. Common projects involve building tailored portals for Human Resources, Facilities, and Procurement, as well as integrating ITSM workflows with enterprise monitoring tools and directory services.
Cherwell in the German Enterprise Landscape
Enterprises across Germany, particularly within manufacturing, financial services, and automotive supply chains, rely on Cherwell for structured internal operations. Projects often demand adherence to strict internal data protection standards and bilingual service desk configurations, accommodating both German and English internal users seamlessly.
Migration and Coexistence Initiatives
Following Ivanti's acquisition of Cherwell Software, many organizations plan migrations toward Ivanti Neurons for ITSM or alternative enterprise service platforms. Specialists lead data extraction, map complex One-Step logic to modern workflow engines, and ensure business continuity while maintaining legacy instances during phased transitions.
Key Qualities of Experienced Specialists
- Deep command of Cherwell Administrator, One-Step logic, and dashboard creation
- Practical grounding in ITIL processes like Incident, Problem, and Change Management
- Experience with SQL Server backend tuning and REST-based integrations
- Proven track record managing data extraction and migration roadmaps
- Ability to align technical workflows with German corporate governance structures
Frequently asked questions
The facts hiring teams ask for most often when it comes to Cherwell.
Cherwell Service Management is an IT Service Management and enterprise workflow tool used to automate service delivery. Organizations deploy it to manage core ITIL processes such as Incident, Change, and Service Request Management, as well as to build customized business workflows for facilities, HR, and vendor administration.
While ServiceNow and Jira Service Management rely heavily on scripting or plugin ecosystems, Cherwell features a codeless design model powered by the Cherwell Administrator console. It provides deep relational data modeling and One-Step Actions with lower development overhead, though modern enterprises frequently evaluate it alongside newer platforms during technical refresh cycles.
A proficient Cherwell specialist needs mastery of the CSM Administrator suite, database relationship design, and One-Step creation. Familiarity with SQL Server database queries, REST API development, and Active Directory or LDAP integrations is essential for end-to-end platform stability.
With the platform approaching sunset under Ivanti, organizations hire Ivanti Cherwell professionals to prepare migration paths to Ivanti Neurons or alternative ITSM suites. These experts audit complex One-Step processes, document legacy business logic, and export historical tickets and CMDB records cleanly without business interruption.
Yes, most Cherwell assignments in Germany run entirely remotely through secure VPNs and staging environments. Periodic on-site presence may be requested during initial project discovery phases or final user acceptance testing, particularly in regulated industries that value direct stakeholder alignment.
Many German enterprises configure Cherwell portals for both German-speaking workers and international teams. Specialists who understand localization features within Cherwell forms and catalogs provide significant value when designing user-friendly interfaces for the local workforce.
A senior CSM specialist designs scalable data models and builds robust, multi-condition One-Steps that avoid database performance bottlenecks. In contrast, basic administrators typically focus on routine user provisioning, simple dashboard adjustments, and minor form layout tweaks.
Review the specialist's history with advanced Cherwell architecture, specifically REST API integrations and custom business object development. Inquiring about how they resolve performance degradation in large CMDB tables or handle complex system upgrades provides immediate insight into their technical depth.
The average hourly rate of freelancers in Germany who have used Cherwell in their recent projects is 105 €, which corresponds to a daily rate of about 841 € based on an 8-hour working day.
Of the freelancers in Germany who have used Cherwell in their recent projects, 88% hold at least a Bachelor's degree and 25% hold at least a Master's degree.
On average, freelancers in Germany who have used Cherwell in their recent projects have 20 years of professional experience, with a single engagement typically lasting around 2 years.
The most common languages among freelancers in Germany who have used Cherwell in their recent projects are German (100%), English (100%), and French (40%).
The most common industries among freelancers in Germany who have used Cherwell in their recent projects are Information Technology (90%), Manufacturing (60%), and Automotive (50%).
The most common business areas among freelancers in Germany who have used Cherwell in their recent projects are Information Technology (100%), Product Development (80%), and Project Management (80%).
Main locations of FRATCH Experts, who have recently used Cherwell
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
Get in touch with the FRATCH team and we will get back to you within 4 hours.
Would you rather directly get in touch?
We always have the time for a call or email!
Philipp Thomaschewski
FRATCH CEO
