IT Service Management Experts in Germany

• Overall leadership of several strategic operations projects focusing on Workplace Services, SLA Framework, access management, certificate management, e-learning, backup & recovery, test management, and capacity management, as well as the introduction of system monitoring and feasibility studies for 24x7 operations, in some cases including implementation in ServiceNow
• Creation of various ServiceNow operating concepts covering training, access rights, and emergency management as part of a new cloud hosting initiative for the ServiceNow platform
• Executive board reports and leadership of steering committees as part of company-wide strategic objectives, as well as the establishment of new balanced scorecards for measuring KPIs related to optimization-driven project results

• Introduction of a new digital product to the Chinese market as part of a global growth strategy.

• Point of contact and coordinating interface between central product management, local Chinese teams and international stakeholders.

• Management of the entire program to coordinate complex digital projects.

• Successful market launch of a digital product in China (including successful certification for the Chinese market).

• Balancing local requirements with global priorities while taking tax and regulatory requirements into account.

• Introduction of a new way of working to improve collaboration and coordination across locations.

• Development and implementation of a scaling strategy for the digital business model in China.

• Use of Jira, Confluence, Miro, Scrum, agile working, SAFe.

• Project language: English.

• Requirements management, process planning, interface function, ISMS setup, and documentation
• Setup and establishment of an ISMS according to ISO 27001 and establishment of emergency management / ITSCM
• Coordination of the circumstances with the public-sector IT service provider
• Consideration of KRITIS relevance within the scope and implementation of a B3S
• Development of requirements for document control and the continuous improvement process
• Preparation of relevant project documents
• Analysis of existing processes and preparation of guidelines
• Requirements gathering for ISMS and ITSCM and coordination with the IT service provider, including definition of interfaces
• Analysis of communication processes and escalation paths
• Review of documents for risk management, ISMS, emergency preparedness, and emergency response
• Redesign of the complete documentation and preparation of new relevant documents
• Development of necessary rules, policies, and concepts
• Interface between customer and service provider to ensure document quality
• Coordination of protection needs with specialist departments, particularly regarding KRITIS relevance, and planning of resulting measures
• Development of preventive measures to minimize the risk of data center outages in scenarios such as pandemics or ransomware attacks
• Definition of the test strategy for IT emergency exercises
• Initiation of necessary awareness training measures for specialist departments
• External Information Security Officer
• Introduction of document control

• Product Analytics, Mobile App Tracking & Tracking Governance (B2C Mobility App) – agile project management (Scrum/Kanban)
• Product Ownership for Product Analytics and Mobile App Tracking of the EnBW mobility+ app; gathering, prioritizing, and translating business requirements into actionable concepts and Azure DevOps user stories with acceptance criteria.
• Derivation of tracking requirements when introducing new app features (including Resilient Map), definition of tracking parameters (screens, events, custom definitions), and ensuring privacy-compliant tracking (Firebase, GA4, Adjust) based on the tracking concept.
• Design and adaptation of dashboards and funnel reporting for campaigns (GA4 validation, onboarding and order flow analyses, conversion funnels, charging start flow) to identify drop-off points and optimization potential.
• Management of the technical raw data export (Adjust to BigQuery) and connection to the data warehouse/data lakehouse, including data mapping; collaboration with international development teams, Data Engineering, Marketing/Sales, and Product Management.
• Establishment of standardized tracking architecture, naming conventions, and governance; analysis and expansion of tracking (new features and “blind spots”), test design, handover to testers, and quality assurance and approval before releases; documentation in Conceptboard.

• New development and further development of the existing MS Dynamics CRM

IT systems: Microsoft Dynamics Customer Service, SharePoint, DevOps, SAP IS-U

• CRM implementation / further development
• Taking over from the previous service provider
• Business process analysis
• Agile project organization
• Business analysis / requirements engineering with AI support
• Use of AI in development
• Analysis of master data processes
• CRM customer data management
• Requirements documentation
• Stakeholder management
• Workshop moderation

• Development and implementation of tailored information security strategies

• Introduction and further development of ISMS according to ISO 27001, BSI baseline protection, and other standards

• Risk management and creation of security concepts

• Consulting for KRITIS, PCI DSS, TISAX, and VdS 3473/10000

• Building and improving security organizations

• Creation and implementation of guidelines, policies, work instructions, and process descriptions

• Audit support and certification preparation

• Conducting trainings, workshops, and awareness campaigns

• Selection and consulting on the introduction of IT security solutions such as SIEM, DLP, IDS/IPS, firewalls, and encryption technologies

• Conducting penetration tests and vulnerability analyses

• Consulting on the selection, integration, and management of security architectures in complex IT environments

• Consulting on ITSM and managed security services and SOC

• Leading and managing complex projects to improve information security

• Process analysis, optimization, and management according to ITIL, ISO 27001, and cybernetics

• Introduction and quality assurance of management, documentation, and knowledge management systems

• Support in complying with regulatory information security requirements (e.g. GDPR, HIPAA, SOX, GMP, KRITIS)

• Development and implementation of risk analysis procedures

• Organizing initial response, forensic investigations, and organizational measures in the event of security incidents

• Designing and running targeted workshops on topics such as ISMS, IT risks, and current threat scenarios

• Awareness campaigns to promote security culture in companies

• Special trainings on ISO 27001, BSI baseline protection, KRITIS, and other relevant standards

• Simulations and exercises to prepare for information security incidents

• Interim management for leading information security projects or IT security organizations

• Taking on the role of an external CISO (Chief Information Security Officer)

• Support in developing and implementing IT security and corporate strategies

• Coaching and mentoring of managers in the field of information security

• Building and leading security departments as well as recruiting and qualifying employees

• Temporary assumption of management responsibility in critical situations

• Expert in the company's architecture management area

• Support for standardizing the company's IT landscape

• Further development of architecture management

• Shaping the company's business architecture

• Restructuring, administration and maintenance of all IT assets

• Support in creating a unified software asset management and CMDB

• Creation of unified document management (e-file)

• Transition of documents into a central DMS structure

• Link between architecture management and the department's internal business process management

• Support in developing strategic and tactical development plans

• Organizing communication with key stakeholders

• Support in the conception, organization and coordination of the architecture office to be built up

• Accompanying and advising the entire architecture management process

• Advising the company's business units on architectural topics and their framework conditions

• MS Office, Windows 10, VBA

• ITIL, TOGAF, PowerBi, Kanban, Scrum

• Internal agency tools

• Open Touch Conversation, Webex, wire, bdbos

• MS Sharepoint, JIRA, Confluence

• ARIS, Archimate, BPMN

• Conclusion of partner agreements with OnePlan (portfolio management) and ForProject/EVMS (project controlling); ongoing qualification and implementation of both tools.
• Project management for the relaunch of [link] with a new focus on integrated PM/PPM toolchains.
• Development and implementation of approx. 60 PM standard methods (PMSP, CMSP, QMSP) according to ICB4 & PMBoK8 as a database application on MS Power Automate / M365 / MS Project, with a planned cloud launch in 2025.
• Deployment and cut-over standard process defined as Quality Gate QG07: go-live plan, cut-over plan, communication package, production launch, smoke test in production, hypercare team, incident and SLA management, confirmation of production stability and operational handover.
• Development of a classification and retrieval system (TOC) for ChatGPT projects to enable immediate cross-application object activation.

Tools: LinkedIn, Claude, ChatGPT, Gemini, Infinity, MS Copilot, OnePlan, EVMS/ForProject, Power Automate, SQL DB, O365, MS Project, MS Cloud, ICB4, PMBoK7, M365, Teams

• Project management for customer projects
• Requirements analysis
• Product Owner

A nationwide service provider for occupational medicine, occupational safety and health management, focusing on prevention, health and digital transformation.

• Role: Responsible for establishing and further developing professional project portfolio management in the Digital Transformation & Data area. Managing and supporting strategic IT and transformation projects, as well as supporting the introduction and establishment of project management standards, methods and governance structures.

Key areas:

• Establishment and further development of IT project portfolio management
• Analysis and structuring of business and technical requirements
• Management and coordination of cross-functional IT initiatives
• Stakeholder management at department, management and service provider level
• Introduction and further development of project management methods and tools (including Jira, Confluence, MS Planner)
• Preparation of decision-making documents, target visions and implementation concepts in the context of digital transformation
• Management and coordination of transformation, digitalization and organizational projects
• Preparation of decision templates and management documents for executive committees
• Conducting workshops and stakeholder management with departments and IT teams
• Definition of requirements for dashboards, reporting and KPI management
• Participation in the Wissenskompass project (requirements analysis and MVP concept)
• Analysis and evaluation of AI support opportunities in Knowledge Management
• Investigation of AI use cases to improve knowledge provision and use
• Consideration of AI requirements as part of the Wissenskompass concept
• Coordination with strategic departments to further develop project management standards
• Introduction, configuration and training for Microsoft Planner to support project and task management
• Conducting user training and supporting employees in the introduction of new ways of working and tools

The program supports the comprehensive realignment of the German Consumer Panel Services business. It combines a significant panel boost with the reprocessing of historical data and the integration of new receipt data. By significantly expanding and stabilizing the panel with the involvement of external partners, the aim is to improve the validity of the data base and create a reliable foundation for methodology, weighting and customer reporting. At the same time, historically grown processes for data delivery, OCR, matching, item QC, methodology and reporting are being harmonized, further developed technologically and reorganized. The goal is a scalable end-to-end landscape with higher data quality, clear responsibilities, reliable governance and sustainably manageable operational processes.

• Overall management of the restatement program, including the integrated roadmap as well as milestones, dependencies, risks and management decisions.
• Coordination of the panel boost and alignment of the required data deliveries, quality requirements and prerequisites for methodology, weighting and reporting.
• Alignment of business, product, data science, technology, operations and external partners around a shared target picture, aligned priorities and an integrated approach.
• Design of the organizational change triggered by the fundamental realignment of the data base, methodology and management logic, which has a lasting impact on established decision-making and collaboration patterns.
• Establishment and further development of governance, reporting and escalation structures as well as program-wide monitoring and operational processes for reliable management and sustainable handover.
• Management of critical data, technology and provider dependencies, including reprocessing, OCR transition and the timely synchronization of delivery, testing, methodology and reporting.
• Orchestration of international collaboration with teams and stakeholders in Germany, the United Kingdom, Portugal and Romania, as well as with external suppliers in Germany and Austria.

Impact Areas and Expertise: Program & Delivery Leadership, Business & Technology Alignment, Organization & Transformation, Governance & Sustainable Operations, Strategy & Target, Methodic Leadership, Transformation & Change Leadership, Executive Advisory

• Managed (Scrum / Agile) and monitored IT projects, including project controlling, service provider management, reporting, risk management and coordination of all stakeholders
• Planned and supported the go-live and hypercare phase
• Captured, assessed and prioritized requirements for demand-oriented planning and management of IT resources
• Supported the introduction of the CRIF provider for real-time decision-making in sales, fraud prevention, sanctions list screening and scalable payment processes
• Prepared status reports and decision papers for the executive board
• Planned and managed IT projects for the implementation, optimization or migration of e-commerce systems (e.g. shop systems, payment integration, order to cash)
• Coordinated interdisciplinary teams from development, UX/UI, marketing and logistics to deliver project objectives on time
• Analyzed requirements and prepared technical specifications in close coordination with stakeholders and external service providers
• Ensured the quality, performance and security of e-commerce platforms through testing, monitoring and continuous optimization
• Organized meetings with stakeholders, e.g. Demand Thinking, Warm-Up, Impact Board and program planning
• Managed and prioritized demands as well as DMP controlling and communication of results from the Impact Board and KPI analysis

• Worked for several M&A projects (Eire, Sunshine C, Coral) in the role of IT project manager and cross-functional technical manager / integration manager.
• Preparation and maintenance of project charters, project change requests and project plans.
• Weekly project status report.
• Preparation of decision papers and steering committee slidedecks.
• Risk & issue management.
• Tracking and managing activities, dependencies and deliverables across all functional IT domains.
• Data migration (planning and execution).

Analysis and optimization of end-to-end processes in various business areas such as sales, procurement, order processing, and logistics. Redesign of the ERP system. Identification of optimization potential, especially in areas with media discontinuities and manual activities, as well as creation of a prioritized transformation roadmap with clear business cases and implementation recommendations. Management of automation initiatives. RPA at the production site in China. Evaluation and introduction of relevant AI use cases, as well as building basic AI capabilities within the organization. Training internal project team members and supporting them throughout the transformation process to develop a culture of continuous improvement. Close collaboration with IT and external implementation partners, with reporting to senior management.

Main responsibilities and achievements:

• Analysis of business processes and design of automated processes
• Training and support for employees in China and Germany
• 20% cost savings in logistics
• Regular status reports to senior management