Heiko F.-External Senior Advisor, Workshop Design and Facilitation
Check rate
Experience
External Senior Advisor, Workshop Design and Facilitation
Mainova
ISMS-/KRITIS Target Vision and Development Roadmap
Energy / Utilities | regulated and KRITIS-focused environment
- Two half-day workshops with a structured interim phase to further develop the ISMS.
- Three-year target vision for governance/scope/roles, integration/scopes, management, as well as policies and interfaces.
- Facilitation of key areas of tension and consolidation into an implementation-oriented development roadmap.
Result: 30 specified work packages | 15 workshop focus areas + 15 additions
Advisory Board Member
SHaKo
- Contribute professional and leadership experience in organizational development and IT management consulting.
- Complement consulting for Operational Excellence with the perspectives of technology, organization, leadership and change.
- Connect technical and organizational perspectives for a holistic view of challenging business situations.
Advisor / Development and Coordination of the Business Development Initiative
TCI International
Business Development Excellence
IT Consulting & Partner Network
- Develop a shared BD approach to activate the partner network.
- Build a BD community with calls, workshops, partner exchange and coaching.
- Structure account and topic development; qualify, prioritize and consistently follow up on opportunities.
Work result: BD approach | Community activation | structured opportunity management
Senior Advisor / Development & Growth
hefa
- Independent consulting in transformation, governance and change situations.
- Executive sparring, IT/organizational transformation, operating model, change and management workshops.
- Current engagements: ISMS-/KRITIS target vision work in the energy sector and Business Development Excellence in the context of IT consulting & partner network.
Coach / Tandem Partner
Netzwerk Chancen
Support people from financially disadvantaged or non-academic families in their professional and personal development. Clarify strengths and goals, reflect on career options and derive concrete next steps. Contribute leadership and consulting experience as well as systemic coaching to strengthen orientation and independent action.
Mentor
STARTUP TEENS
Support young people in developing their own business ideas and building an entrepreneurial mindset and approach. Contribute experience in business development, digitalization and leadership to challenge ideas and define opportunities more clearly. Strengthen initiative and derive concrete steps for implementation.
Head of & Building the “Transformation Services” Competence Center
Bechtle IT-Systemhaus Rheinland
- Built up the consulting and transformation business area and continuously developed the service portfolio.
- Connected Digital Advisory, Change Management, Employee Experience, and project and implementation support.
- Responsible for positioning, business area development, leadership, collaboration, and integration with the Bechtle ecosystem.
- Designed an agile operating model and cross-organizational service delivery.
Vice President Business Development / IT-Governance
InterFace AG
- Business development in an extended leadership context / Board team.
- Built new business and developed the “Digital Solutions” business area.
- Connected IT governance, consulting portfolio, and business development.
IT Service Desk
EnBW
Strategy process consulting
Roles in these engagements:
- Consultant
- Coach
- Moderator / Facilitator
- Trainer
- Project Manager
Program Manager
Boehringer Ingelheim
Worldwide data center consolidation
Pharma | Germany & USA
- Consolidation into two central hosting sites.
- Program design and initiation.
- Supporting program management role.
- Management of the PMO.
Focus: Program structure and governance
Project Manager
BWfuhrpark Services
Data Center Relocation, Consolidation & Co-Location
Mobility services provider
- Relocation of the data center to a co-location scenario and replacement of the IT infrastructure.
- Support with a Europe-wide tender.
- Supplier management.
- Establishment of vendor management governance.
Focus: Infrastructure, tendering, supplier management
Partner
L&B Solutions GmbH
- Business development and joint management of the company.
- Establishment of the organizational development consulting area within IT management consulting.
- Focus areas: management/leadership, project management and transformation.
- Services include coaching, organizational design, change, strategy execution, ITSM and vendor management.
Project Manager
Post Luxemburg
Nationwide TETRA Network
Telecommunications | Luxemburg
- Coordination of the required inputs for responding to the tender.
- Content-related processing of the tender.
- Management of internal contributions during the bid process.
Focus: Tendering and bid coordination
Change Management Framework & Toolkit
EPlus
Development of an organization-wide change approach
Roles in these engagements:
- Consultant
- Coach
- Moderator / Facilitator
- Project Manager
Change Management Office
EPlus
Establishment and operation of a CMO for change & communication during the complete replacement of a CC&B/BSS system
Roles in these engagements:
- Consultant
- Coach
- Moderator / Facilitator
- Trainer
- Project Manager
Global Security Operating Center
Vodafone
Advising and supporting the organizational change process in the global security environment.
Roles in these mandates:
- Advisor
- Coach
- Moderator / Facilitator
CEO Production Plant
Bahlsen Snackworld
Coaching in the food industry
Roles in these mandates:
- Advisor
- Coach
- Moderator / Facilitator
Acting Partner / Member of the Executive Management / Advisor
Rother & Partner
- Strategic development and operational management together with the owners.
- Responsibility for around 40% of total revenue and for IT in a CIO role.
- Responsibility for the Change Management business area as well as Key Account Management in ICT and Pharma.
- Client roles: Advisor, Coach, Facilitator, Trainer and Project Manager.
- Focus: Leadership Development, Project and Change Management, and strategy development/implementation.
Head of Billing Service Management
Vodafone D2 GmbH
- Responsibility for the operation, availability, performance, capacity and scalability of the billing system.
- Establishment of vendor, service level, fault and escalation management; ITIL-based governance.
- SOX compliance, internal/external audits and revenue assurance in IT and network operations.
- Span of control 6 / management depth 3; headcount reduced from 150 to 125.
- Historically documented: €13 million in ongoing costs + €11.5 million in annual outsourcing operating costs.
Project Manager / Line Responsibility
Vodafone
Process Optimization & Governance in IT Operations
Telecommunications
- SOX compliance for a business-critical IT operation.
- Responsibility for internal and external audits.
- ITIL-based governance of IT operations processes.
Project Manager / Line Responsibility
Vodafone
End-to-End IT Service Management
Telecommunications
- Partner management for printing services, Data Clearing House, infrastructure and office IT outsourcing.
- Service management for service levels and fault management with the business units.
- Operational responsibility for escalation management.
Project Manager and Head
Vodafone
Data Center Design and Line Responsibility in Infrastructure & Application Operations
Telecommunications | high-availability BSS/billing environments
- Design and implementation of high-availability data center infrastructure; core team of 10, total team of up to 40 people.
- Program management for IT operations projects and regional data centers at eight locations.
- Management of distributed infrastructure and application organizations across ten data center locations.
- Stabilization of rating/billing, merger of three teams, and management of a team with 15 nationalities.
Historically documented: Investment volume €45 million | Revenue protection in network/IT operations approx. €7.5 billion
IT Expert, Project Manager & Several Management Positions
Vodafone D2 / D2 Mannesmann
- 04/1993-03/1998: Unix IT Specialist.
- 03/1995-08/1995: Project Manager “Production Environment Network Planning”.
- 04/1998-02/2000: Head of Unix System Management.
- 10/1998-10/2000: Project Manager “Infrastructure - CC&B”.
- 03/2000-05/2001: Head of Production Projects, Standards and Planning.
- 06/2001-09/2004: Head of Application Operation Rating.
- 05/2003-07/2003: Project Manager “IT Operation - CC&B” at Vodafone Hungary.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Telecommunication, Information Technology, Professional Services, Pharmaceutical, Education, and Energy.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Project Management, Information Technology, Strategy, Operations, Sales, and Product Development.
Summary
I support CIOs and leadership teams in making complex IT and organizational transformations actionable, manageable and implementable.
My focus is on situations where strategy, technology, organization and people all need to be considered at the same time. I clarify the starting point, develop robust options and translate decisions into target visions, governance and a concrete implementation architecture.
I combine more than 30 years of experience in IT, telecommunications, consulting and leadership. My professional background is in business-critical IT operations. This is complemented by line responsibility, organizational development, change management and the development of a consulting and transformation business area.
Typical engagement triggers
- Transformation is losing direction or control: clarify the target vision, priorities, responsibilities and governance; develop a roadmap and implementable work packages.
- IT organization and collaboration are changing: design the operating model, roles, governance and interfaces between IT, the business and service providers.
- Technology is introduced but adoption remains weak: integrate change, leadership, communication and enablement into implementation; establish participation and usage.
Experience I bring
- International IT consolidation with infrastructure rollout across 39 countries; data center consolidation and co-location; establishment and operation of a Change Management Office; IT service organizations and governance; leadership and development of profit centers with business development.
Engagement roles
- Senior Advisor IT Transformation
- Executive Sparring Partner
- Transformation Lead
- Change Lead
- Organizational Consultant IT Operating Model
- Advisor Digital and AI Adoption
- Transformation Office / CMO
- Management Workshop Facilitator
Skills
Transformation Architecture And Governance
- Target Visions, Transformation Roadmaps And Prioritization Of Areas For Action
- Operating Models, Role Clarification, Decision-Making And Accountability Logic
- Program Structure, Pmo / Transformation Office, Reporting, Risks And Escalations
Digital And It Transformation
- It Strategy, Digital Advisory And It/Business Alignment
- It Service Organizations, Itsm, Service And Vendor Governance
- Organizational Support For Ai, Copilot And Modern Workplace
Change Management And Adoption
- Stakeholder Management, Change Impact And Participation Logic
- Communication Concepts, Enablement And Support For Leaders
- Establishment And Operation Of A Change Management Office; Adoption And Embedding
Leadership, Organizational Development And Business Area Development
- Executive Sparring, Facilitation And Systemic Consulting
- Experience With Agile Networks And Modern Leadership Approaches
- Development Of Consulting Services, Portfolios And Business Areas
Languages
Education
AKAD
Diplom-Wirtschaftsinformatiker · Wirtschaftsinformatiker
Certifications & licenses
AWS Business Professional
International Business Strategy Program
University of Maastricht
Systemische Beratung und Coaching
Team Management System, W.E.R.T.-Profil und MSA
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Heiko is based in Mönchengladbach, Germany and can operate in on-site, hybrid, and remote work models.
Heiko speaks the following languages: German (Native).
Heiko has at least 34 years of experience. During this time, Heiko has worked in at least 21 different roles and for 19 different companies. The average length of individual experience is 1 year and 5 months. Note that Heiko may not have shared all experience and actually has more experience.
Based on recent experience, Heiko would be well-suited for roles such as: External Senior Advisor, Workshop Design and Facilitation, Advisory Board Member, Advisor / Development and Coordination of the Business Development Initiative.
Heiko's most recent position is External Senior Advisor, Workshop Design and Facilitation at Mainova.
In recent years, Heiko has worked for Mainova, SHaKo, TCI International, hefa, and Netzwerk Chancen.
Heiko is most experienced in industries like Telecommunication, Information Technology, and Professional Services. Heiko also has some experience in Pharmaceutical, Education, and Energy.
Heiko is most experienced in business areas like Project Management, Information Technology, and Strategy. Heiko also has some experience in Operations, Sales, and Product Development.
Heiko has recently worked in industries like Professional Services, Information Technology, and Education.
Heiko has recently worked in business areas like Product Development, Project Management, and Strategy.
Heiko holds a Master in Wirtschaftsinformatiker from AKAD.
Heiko has 4 certificates. Among them, these include: AWS Business Professional, International Business Strategy Program, and Systemische Beratung und Coaching.
Heiko is immediately available part-time for suitable projects.
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Average rates for similar positions
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Calculated based on our freelancers’ daily rates as of 9 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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