assyst Experts in Germany
for smarter IT service operations, matched in minutes with vetted freelancersHire experts who configure service management workflows, CMDB processes and IT operations automation with assyst. Find specialists for implementation, integration and service improvement through fast, precise matching with vetted, available freelancers.
Meet FRATCH Experts in Germany, who have recently used assyst
Paul K.
Last position:
Program Manager – Multi-Project Operational Stabilization (Operational Excellence) at ITDZ - IT Service Center Berlin
- Overall leadership of several strategic operations projects focusing on Workplace Services, SLA Framework, access management, certificate management, e-learning, backup & recovery, test management, and capacity management, as well as the introduction of system monitoring and feasibility studies for 24x7 operations, in some cases including implementation in ServiceNow
- Creation of various ServiceNow operating concepts covering training, access rights, and emergency management as part of a new cloud hosting initiative for the ServiceNow platform
- Executive board reports and leadership of steering committees as part of company-wide strategic objectives, as well as the establishment of new balanced scorecards for measuring KPIs related to optimization-driven project results
Markus M.
Last position:
Project Manager / Senior Consultant (multiple projects) at gkv informatik
- Project manager controlling the update to ISO 27001:2022 (certification from ISO 27002:2013 to ISO 27002:2022) including gap analysis, project planning, preparation of internal and external audits, and creation and maintenance of required documentation.
- Coordination of adjusting existing measures and implementing new measures according to the new standard’s requirements, as well as continuous monitoring and adjustment of these measures.
- Regular reporting to management on progress and risks.
- Senior consultant supporting audit reviews with a focus on critical infrastructures (KRITIS), including resolving findings, creating and updating evidence documents, and amending provider contracts.
- Senior consultant reviewing all deliverables and responsibilities of the IT provider according to the existing contract: identification of over 1500 deliverables & obligations (D&O), setup of a D&O tracker (claim register), and joint expert review with service owners for various service descriptions (e.g. IT service management, workplace and print services, application and desktop services, endpoint management, email including archiving, file services, software packaging, certification, distribution).
- Senior consultant adjusting service scopes in existing service descriptions to enable end-to-end service responsibility of the provider, including identification and analysis of use cases, process analysis and optimization (incident, problem, change), as well as recording and documenting all software products in LeanIX and documenting the contract change.
- Focused services: managed software service, application and desktop service, workplace and print services, web server service, container service, M365, SAP/Oscare, output management systems (OMS), telephony and omnichannel management service.
- Project manager steering a benchmark based on the existing IT contract, including coordination of the entire benchmark process between the benchmarker, IT provider and client, review of benchmark results, and preparation and conduct of price negotiations with the IT provider.
Kai V.
Last position:
Process Manager in Operational Change Management at Jungheinrich AG
- Introduction of a central change process
- Technical support for the operational implementation of changes (ITIL technical change management)
- Co-design and technical implementation of digital processes
Mike B.
Last position:
System and Endpoint Hardening at CLAAS
- Evaluating and assessing the current state
- Preparing and conducting security audits
- Vulnerability characterization and risk analysis
- Assessing, coordinating and transforming identified vulnerabilities into target states
- Coordinating stakeholder interests
- Developing and implementing IT security strategy for OT and IoT (continuous risk assessment and risk management, awareness, multi-layered security solutions, regular security audits, access restrictions)
- Organizational and technical documentation, presentations and workshops
- Skills: Qualys, Splunk, Nessus, QRadar, National Vulnerability Database (NVD / NIST), Open Worldwide Application Security Project (OWASP), OT, CERT/CC, BSI IT-Grundschutz catalogs, ISO 27001, MITRE ATT&CK, Center for Internet Security (CIS), GitHub, Active Directory, PowerShell, Symantec Endpoint Protection, Microsoft Azure and Office365 App Security, ITSM
Zouhair H.
Last position:
SAP S/4 HANA Developer at BGZ Essen
- Explorer phase: document preparations for development
- Getting started with the BTP documentation
- Documentation of WRICEFs
- Programming guidelines with consideration of Clean Core
- Analysis of customer programs to be migrated
- ABAP call monitoring (SCMON, SUSG)
- Creation of concept documents for the project
Marko P.
Last position:
Consultant / Support at BP Europa SE
Monitoring charging sessions
Communication with Fleet Management and CPOs
Infrastructure administration
Assigning permissions and licenses
Maintenance and support
Ticket support
User management
Applications: Zendesk, Graylog, Keycloak, Microsoft 365, Active Directory, SharePoint
Massood S.
Last position:
IT program and project manager, Cloud Transformation & Transition Manager, Rollout Manager, ITIL® Process Manager (ITIL® at City of Munich (LHM)
Discover over 15,000 top freelancers
Statistics of experts using assyst
Aggregated from the professional profiles of matched freelancers.
Experience
22 years
Position duration
2.1 years
Positions per freelancer
16
Top business areas
Information Technology, Operations, Project Management
Top industries
Information Technology, Energy, Manufacturing
Certification focus areas
Information Technology, Project Management, Operations
Bachelor's degree or higher
100%
Master's degree or higher
60%
Doctorate
20%
Certifications per freelancer
8
Most common languages
German, English, Spanish
Speak two or more languages
100%
Based on our profile pool as of 15 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Germany using assyst
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 15 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
assyst experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (100%)
- Energy (71%)
- Manufacturing (71%)
- Professional Services (71%)
- Government and Administration (71%)
- Aerospace and Defense (57%)
- Automotive (57%)
- Banking and Finance (43%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
What assyst is
assyst is an IT service management and IT operations platform from Axios Systems, now associated with Ivanti’s service management portfolio. It helps organisations manage incidents, requests, changes, problems, assets and service relationships through structured, auditable workflows. Companies use it to create a shared service environment across IT and business teams.
Core capabilities
assyst combines service desk functions with configuration and operational management. Its capabilities commonly include service catalogues, self-service portals, knowledge management, discovery, CMDB processes, reporting and workflow automation. Strong implementations connect these functions so teams can trace a request from intake through fulfilment and service impact.
- Design incident, request, change and problem workflows
- Model configuration items, relationships and ownership
- Create service catalogues, portals and approval paths
- Automate notifications, escalations and recurring tasks
Ecosystem and integration
assyst projects often involve discovery tools, monitoring systems, identity providers, asset sources and collaboration software. Experts work with APIs, import routines, data mappings and event-driven integrations to keep operational information consistent. They may also handle reporting, role models, access controls and connections to enterprise applications already used in Germany-based organisations.
When companies need experts
External expertise is useful when a company is replacing a legacy service desk, consolidating processes or extending assyst beyond basic ticket handling. It can also help during platform upgrades, CMDB remediation, service catalogue redesign and integration work. A specialist brings structure when internal teams understand the business but lack time for configuration and controlled rollout.
- Existing workflows are inconsistent across support teams
- Asset or configuration data cannot be trusted
- A new portal or service catalogue needs careful adoption
- Integrations create duplicate records or unclear ownership
What strong professionals deliver
Good assyst professionals translate service goals into maintainable platform design. They document workflows, permissions, data models and integration behaviour instead of relying on hidden configuration. They test realistic service scenarios, protect reporting quality and make the operating model clear for teams that will own assyst after handover.
Working in Germany
For organisations in Germany, collaboration may involve German-language service processes, local support structures and strict expectations around documentation and access control. Remote work suits configuration, testing and workshops when stakeholders can provide secure environments and timely decisions. On-site sessions can help with process discovery, service mapping and change adoption across business units.
Frequently asked questions
The facts hiring teams ask for most often when it comes to assyst.
Companies use assyst to manage incidents, service requests, changes, problems, assets and configuration relationships. It can provide self-service, service catalogues, knowledge management, workflow automation and operational reporting in one service management environment.
Compared with assyst, alternatives such as ServiceNow, BMC Helix and Ivanti Neurons for ITSM may differ in workflow depth, integration options, licensing structure and administration effort. The right choice depends on the company’s operating model, existing systems, data quality and need for broader IT operations management.
A strong assyst expert usually understands ITIL processes, CMDB design, service catalogues, discovery, reporting and integration patterns. Useful adjacent skills include API work, identity and access management, data migration, testing, process documentation and stakeholder workshops.
The required depth depends on the scope. A small workflow change may need focused configuration knowledge, while a full assyst rollout calls for experience in process design, data migration, integrations, testing, training and governance.
Yes, much assyst work can be completed remotely, including configuration, documentation, integration planning and testing. On-site collaboration can still be valuable for process workshops, service mapping and adoption planning, especially when several departments need to agree on ownership.
Ask for examples of assyst implementations that match your service processes and technical landscape. Check whether the expert can explain data models, workflow decisions, integration risks, testing methods and handover practices in clear business terms.
An assyst specialist can review workflow design, permissions, catalogue structure, CMDB relationships, automation and reporting. Improvement work should remove unnecessary steps, clarify ownership and use reliable operational data rather than adding complexity to weak processes.
Quality assyst work is consistent, documented and testable. Strong professionals build clear workflows, controlled access, dependable integrations and useful reports, then validate the result with realistic scenarios before handing it to the operational team.
The average hourly rate of freelancers in Germany who have used assyst in their recent projects is 104 €, which corresponds to a daily rate of about 829 € based on an 8-hour working day.
Of the freelancers in Germany who have used assyst in their recent projects, 100% hold at least a Bachelor's degree, 60% hold at least a Master's degree, and 20% hold a doctorate.
On average, freelancers in Germany who have used assyst in their recent projects have 22 years of professional experience, with a single engagement typically lasting around 2.1 years.
The most common languages among freelancers in Germany who have used assyst in their recent projects are German (100%), English (100%), and Spanish (29%).
The most common industries among freelancers in Germany who have used assyst in their recent projects are Information Technology (100%), Energy (71%), and Manufacturing (71%).
The most common business areas among freelancers in Germany who have used assyst in their recent projects are Information Technology (100%), Operations (86%), and Project Management (71%).
Main locations of FRATCH Experts, who have recently used assyst
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
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Philipp Thomaschewski
FRATCH CEO
