ITIL v2 Manager's Certificate in IT Service Management
expert in Germany, matched in minutes from 15,000 CVs with the power of AI.Need support for service strategy, incident and problem control, or ITIL-based process improvement? Work with professionals who understand classic IT service management design, governance, and service desk leadership, matched fast with vetted freelancers holding this certificate.
Meet FRATCH ITIL v2 Manager's Certificate in IT Service Management Germany
Burhan Dinler
Last position:
Enterprise Architect & Solution Architect at DB Netz AG
With project PRIZMA, DB will modernize its infrastructure on the one hand, and develop a fail-safe IT landscape on the other hand, which can be restored quickly and securely in case of a disaster.
- Capture current architectures of existing systems as well as methodical consulting and development of target architectures
- Deepen and maintain the building plan / target IT landscape
- Implement technical architecture concepts & architecture descriptions
- Implement migration concepts for updating and further developing the platform and information systems
- Assess submitted improvement suggestions as part of the project
- Capability management: identify capability gaps, develop target visions, and support transformation planning within the enterprise architecture.
- Create a compatibility matrix of the components in use and compare dependencies of specific versions
- Create an IT concept for extending the platform with the following topics: hardware and software requirements, security, licensing, high availability, load balancing, backup & recovery, update strategy, monitoring integration, etc.
- Coordinate with business architects as well as technical architects from the cross-functional architecture area of the PRISMA program for the topics (backup, Active Directory, monitoring, Citrix, and business applications ...)
- Status meetings and alignment of project planning with the Release Train Engineer / Project Manager
- Advise the Release Train Engineer / Project Manager in identifying project risks
- Advise the System Architect Engineers in steering the implementation of the concept
- Implement the IT concept
- Document the infrastructure
Label: MS Project, LINUX, Windows, ORACLE, Java, REST, SharePoint, Microsoft Exchange, UML, Enterprise Architect, BPMN, AZURE, AWS, V-MODEL, Micro Service, VisualStudio, SAP S/4HANA, SCRUM(SAFE), ESB (TIBCO), Python, Innovator, LeanIX (TOGAF), Ansible, Ansible Tower, Ansible Automation, ROBOT, SpringBoot
Michael Sartori
Last position:
IT & Test Consultant at Testing Experts GmbH
AI Readiness - Part 3: Creating an E-Book on the Use of AI in Software Testing
- Designing and creating an e-book on the meaningful and safe use of AI in software testing from the perspective of an experienced test expert.
- Using generative AI (ChatGPT, Perplexity Pro) as a sparring partner for structuring, wording suggestions and variant creation, with final technical review and approval of all content based on my own expertise.
- Developing practical opportunities and risks of AI in testing, with a special focus on collaboration between testers and AI instead of "tester vs. AI".
- Title: "11 Strong Reasons: Dream Team Instead of Rivals - Testers and AI Are Unbeatable Together"
- Subtitle: "How humans and machines form the perfect team in software testing—and why pure AI testing is risky."
- Planned use of the e-book as a basis for workshops, client presentations, or internal training.
- Technology: Generative AI, ChatGPT, Perplexity Pro, Microsoft Word, Adobe Acrobat, many years of professional testing experience, common sense.
Thomas Weidauer
Last position:
Senior Project Manager at Siemens / Innomotics
- Carve-out of HR, SuccessFactors, PeopleHub, Concur, RLP and interface systems to an external international service provider
Andreas Türkner
Last position:
Subproject Lead DLD Nearshoring at Bank-Regulated Environment (NDA)
- Analysis and assessment of the approach model
- GAP analyses (sourcing readiness) and process analysis
- Process documentation
- Channeling and evaluation of department requirements
- Monitoring of the service provider/nearshoring partner
Stefan Färber
Last position:
Principal Consultant / Senior Project Manager at fme AG
- Project Management for an implementation of a BI Application (EURP) based on QlikView at a global client in Hattersheim
- Project Management for a global client in the automotive business (Development Project) in Braunschweig
- Overall responsibility of the time & cost-effective realization based on the given contract
- Managing 3rd party suppliers
- Coaching other project members
- Support administrative and organizational tasks
- Budget responsibility for the project
Kai V. Wulffen
Last position:
Process Manager in Operational Change Management at Jungheinrich AG
- Introduction of a central change process
- Technical support for the operational implementation of changes (ITIL technical change management)
- Co-design and technical implementation of digital processes
Ralf Bollinger
Last position:
PMO & Transition Management 5G Rollout at Mobile network operator
Alexander Köster
Last position:
Technical Project Manager & Business Analyst at Freelance
- Leading projects that drive ITSM, ITFM, and IDM system transformations for major companies in various industries
- Coordinating the migration of three internal IDM systems to a central global IDM system
- Optimizing processes and designing system architectures
- Ensuring clear communication with stakeholders
- Delivering structured project management and tailored solutions
Oliver Krull
Last position:
Partner at iSibocs
Discover over 15,000 top freelancers
ITIL v2 Manager's Certificate statistics
Aggregated from the professional profiles of matched freelancers.
Experience
29 years
Position duration
2.3 years
Positions per freelancer
22
Top business areas
Information Technology, Operations, Project Management
Top industries
Information Technology, Automotive, Telecommunication
Certification focus areas
Information Technology, Project Management, Operations
Bachelor's degree or higher
100%
Master's degree or higher
25%
Doctorate
25%
Certifications per freelancer
6
Most common languages
German, English, French
Speak two or more languages
100%
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers holding this certification in IT Service Management Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates for ITIL v2 Manager's Certificate in IT Service Management Germany
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the certification
What it proves
The ITIL v2 Manager's Certificate in IT Service Management, often called the ITIL Manager's Certificate, shows advanced knowledge of how to run and improve IT services in a structured way. It is aimed at people who can connect service management goals with day-to-day operations, control processes, and customer expectations.
Core focus
This certificate is strongly tied to the classic ITIL v2 service lifecycle and management approach. It signals that a professional can work with established service processes and lead improvements across operational and tactical IT service management.
- Service support and service delivery concepts
- Incident, problem, change, and release control
- Service level thinking and customer-facing coordination
- Process design, governance, and continuous improvement
- Team leadership in service management environments
Typical holders
You often see this certificate on experienced service managers, IT operations leads, service desk managers, and consultants who have worked with ITIL for years. In Germany, it can be relevant for organizations that still rely on mature ITIL v2-based structures or need support during process redesign and service transition.
What it means for companies
A freelancer with this certificate should be able to step into service management work with little ramp-up. They are usually better prepared for situations where stable operations, clear escalation paths, and disciplined process handling matter more than quick ad hoc fixes.
- Reviewing service processes and roles
- Stabilizing support and escalation models
- Helping teams align IT work with service goals
- Improving handoffs between operations and delivery
Where it fits
The certificate is most useful in service-heavy IT environments, outsourcing setups, internal IT departments, and consulting assignments around operational maturity. It is also a helpful signal when you need someone who knows the language and logic of ITIL v2 rather than only newer, broader service management ideas.
For companies in Germany, that can matter when the work involves international teams, mixed documentation, or collaboration with stakeholders who still use ITIL v2 terminology.
Search terms and history
People may search for this credential as the ITIL Manager's Certificate, ITIL v2 Manager's Certificate, or simply ITIL Manager. Because it comes from EXIN, it is often associated with formal IT service management training and exam-based validation. If you need proven structure in service operations, this is a strong certificate to look for.
Frequently asked questions
Questions about ITIL v2 Manager's Certificate? Start with the answers below.
The ITIL v2 Manager's Certificate in IT Service Management validates advanced knowledge of how IT services are managed, controlled, and improved. It focuses on the practical side of service support, service delivery, and process governance. For employers, it suggests the person can work with established ITIL terminology and apply it in real operations.
Yes, in many profiles and older references, the ITIL Manager's Certificate is the shortened name people use for this credential. You may also see ITIL v2 Manager's Certificate or similar wording. The key point is that it refers to the classic ITIL version two management-oriented certificate, not a newer ITIL edition.
The ITIL v2 Manager's Certificate in IT Service Management suits experienced service managers, operations leads, service desk managers, and consultants who work with IT service processes. It is a strong fit for people who already understand IT operations and want to prove deeper control over service management practices. It is less about entry-level knowledge and more about structured, experienced application.
A freelancer with the ITIL v2 Manager's Certificate in IT Service Management is often useful in service desk improvement, incident and problem handling, change coordination, and service delivery reviews. It also matters in assignments where roles, escalation paths, and ownership need to be clarified. Companies hire for it when they want smoother operations and clearer process discipline.
The ITIL v2 Manager's Certificate reflects the older ITIL version two framework and its management view of service support and delivery. Newer ITIL certifications are organized differently and focus on more recent structures and practices. If a company still works with ITIL v2 language or legacy process models, this certificate is especially relevant.
Preparing for the ITIL v2 Manager's Certificate in IT Service Management usually means studying the ITIL service management model in depth and understanding how the processes fit together. Most candidates benefit from hands-on experience in IT operations or service management before taking the exam. The assessment is typically knowledge-heavy and expects clear understanding, not just familiarity with the terms.
Because the ITIL v2 Manager's Certificate in IT Service Management is a legacy credential, prerequisites and renewal details depend on the training and certification path used at the time. In practice, it is best treated as an advanced certificate that assumes prior IT service management knowledge. If you need a current requirement check, verify the exact EXIN path for the specific certificate version you are using.
In Germany, the ITIL v2 Manager's Certificate in IT Service Management is especially relevant for companies with established IT operations, international service teams, or legacy process documentation. It can help when teams still use ITIL v2 concepts in daily work or during process harmonization. Remote or on-site collaboration both work well, as long as the freelancer can communicate clearly with IT and business stakeholders.
The average hourly rate for freelancers with ITIL v2 Manager's Certificate in IT Service Management Germany is 118 €, which corresponds to a daily rate of about 941 € based on an 8-hour working day.
Of the freelancers with ITIL v2 Manager's Certificate in IT Service Management Germany, 100% hold at least a Bachelor's degree, 25% hold at least a Master's degree, and 25% hold a doctorate.
On average, freelancers with ITIL v2 Manager's Certificate in IT Service Management Germany have 29 years of professional experience, with a single engagement typically lasting around 2.3 years.
The most common languages among freelancers with ITIL v2 Manager's Certificate in IT Service Management Germany are German (100%), English (100%), and French (33%).
The most common industries among freelancers with ITIL v2 Manager's Certificate in IT Service Management Germany are Information Technology (100%), Automotive (78%), and Telecommunication (78%).
The most common business areas among freelancers with ITIL v2 Manager's Certificate in IT Service Management Germany are Information Technology (100%), Operations (89%), and Project Management (89%).
FRATCH ITIL v2 Manager's Certificate main locations
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
Get in touch with the FRATCH team and we will get back to you within 4 hours.
Would you rather directly get in touch?
We always have the time for a call or email!
Philipp Thomaschewski
FRATCH CEO
