Find the right ITIL v2 Manager's Certificate in IT Service Management expert in Germany, matched in minutes from 15,000 CVs with the power of AI.
Need support for service strategy, incident and problem control, or ITIL-based process improvement? Work with professionals who understand classic IT service management design, governance, and service desk leadership, matched fast with vetted freelancers holding this certificate.
About the certification
What it proves
The ITIL v2 Manager's Certificate in IT Service Management, often called the ITIL Manager's Certificate, shows advanced knowledge of how to run and improve IT services in a structured way. It is aimed at people who can connect service management goals with day-to-day operations, control processes, and customer expectations.
Core focus
This certificate is strongly tied to the classic ITIL v2 service lifecycle and management approach. It signals that a professional can work with established service processes and lead improvements across operational and tactical IT service management.
- Service support and service delivery concepts
- Incident, problem, change, and release control
- Service level thinking and customer-facing coordination
- Process design, governance, and continuous improvement
- Team leadership in service management environments
Typical holders
You often see this certificate on experienced service managers, IT operations leads, service desk managers, and consultants who have worked with ITIL for years. In Germany, it can be relevant for organizations that still rely on mature ITIL v2-based structures or need support during process redesign and service transition.
What it means for companies
A freelancer with this certificate should be able to step into service management work with little ramp-up. They are usually better prepared for situations where stable operations, clear escalation paths, and disciplined process handling matter more than quick ad hoc fixes.
- Reviewing service processes and roles
- Stabilizing support and escalation models
- Helping teams align IT work with service goals
- Improving handoffs between operations and delivery
Where it fits
The certificate is most useful in service-heavy IT environments, outsourcing setups, internal IT departments, and consulting assignments around operational maturity. It is also a helpful signal when you need someone who knows the language and logic of ITIL v2 rather than only newer, broader service management ideas.
For companies in Germany, that can matter when the work involves international teams, mixed documentation, or collaboration with stakeholders who still use ITIL v2 terminology.
Search terms and history
People may search for this credential as the ITIL Manager's Certificate, ITIL v2 Manager's Certificate, or simply ITIL Manager. Because it comes from EXIN, it is often associated with formal IT service management training and exam-based validation. If you need proven structure in service operations, this is a strong certificate to look for.
Meet FRATCH ITIL v2 Manager's Certificate
Michael Sartori
IT & Test Consultant
Last position:
IT & Test Consultant at Testing Experts GmbH
AI Readiness - Part 3: Creating an E-Book on the Use of AI in Software Testing
- Designing and creating an e-book on the meaningful and safe use of AI in software testing from the perspective of an experienced test expert.
- Using generative AI (ChatGPT, Perplexity Pro) as a sparring partner for structuring, wording suggestions and variant creation, with final technical review and approval of all content based on my own expertise.
- Developing practical opportunities and risks of AI in testing, with a special focus on collaboration between testers and AI instead of "tester vs. AI".
- Title: "11 Strong Reasons: Dream Team Instead of Rivals - Testers and AI Are Unbeatable Together"
- Subtitle: "How humans and machines form the perfect team in software testing—and why pure AI testing is risky."
- Planned use of the e-book as a basis for workshops, client presentations, or internal training.
- Technology: Generative AI, ChatGPT, Perplexity Pro, Microsoft Word, Adobe Acrobat, many years of professional testing experience, common sense.
Andreas Türkner
IT Contract, IT Project & IT Service Management // Interim Management
Last position:
Subproject Lead DLD Nearshoring at Bank-Regulated Environment (NDA)
- Analysis and assessment of the approach model
- GAP analyses (sourcing readiness) and process analysis
- Process documentation
- Channeling and evaluation of department requirements
- Monitoring of the service provider/nearshoring partner
Gernot Joswig
External Strategy and Sales Consultant
Last position:
External Strategy and Sales Consultant at Lufthansa Industry Solutions
- Advising management on scaling and diversifying the customer base in a B2B environment
- Strategic support for acquisition and presales activities, including positioning, proposal logic and customer target definition
- Support in building a dedicated sales organization (strategy, processes, role models, governance)
- Development of go-to-market approaches, sales processes and KPI-based control mechanisms
- Close collaboration with management, delivery and sales for sustainable market development and scaling
Stefan Färber
Principal Consultant / Senior Project Manager
Last position:
Principal Consultant / Senior Project Manager at fme AG
- Project Management for an implementation of a BI Application (EURP) based on QlikView at a global client in Hattersheim
- Project Management for a global client in the automotive business (Development Project) in Braunschweig
- Overall responsibility of the time & cost-effective realization based on the given contract
- Managing 3rd party suppliers
- Coaching other project members
- Support administrative and organizational tasks
- Budget responsibility for the project
Burhan Dinler
Solution Architect
Last position:
Solution Architect at DB Netz AG
- Collecting current architectures of existing systems and providing methodological consulting and development of target architectures
- Refining and maintaining the IT deployment planning / target deployment
- Implementing technical architecture concepts and architecture documentation
- Implementing migration concepts for updating and further developing the platform and information systems
- Evaluating submitted improvement proposals
- Developing a compatibility matrix and aligning version dependencies
- Creating an IT concept to extend the platform (hardware and software requirements, security, licensing, high availability, load balancing, backup & recovery, update strategy, monitoring)
- Coordinating with business and technical architects
- Status meetings and aligning project planning with the Release Train Engineer
- Advising on project risk identification and managing implementation
- Documenting the infrastructure
Alexander Köster
Technical Project Manager & Business Analyst
Last position:
Technical Project Manager & Business Analyst at Freelance
- Leading projects that drive ITSM, ITFM, and IDM system transformations for major companies in various industries
- Coordinating the migration of three internal IDM systems to a central global IDM system
- Optimizing processes and designing system architectures
- Ensuring clear communication with stakeholders
- Delivering structured project management and tailored solutions
Kai V. Wulffen
Process Manager in Operational Change Management
Last position:
Process Manager in Operational Change Management at Jungheinrich AG
- Implementation of a central change process
- Technical support for operational execution of changes (ITIL technical change management)
- Co-design and technical implementation of digital processes
Ralf Bollinger
PMO & Transition Management 5G Rollout
Last position:
PMO & Transition Management 5G Rollout at Mobile network operator
Oliver Krull
Partner
Last position:
Partner at iSibocs
Discover over 15,000 top freelancers
ITIL v2 Manager's Certificate statistics
Aggregated from the professional profiles of matched freelancers.
Experience
30 years
Position duration
2.5 years
Positions per freelancer
18
Top business areas
Information Technology, Operations, Project Management
Top industries
Information Technology, Automotive, Telecommunication
Certification focus areas
Information Technology, Project Management, Legal
Bachelor's degree or higher
80%
Master's degree or higher
20%
Doctorate
20%
Certifications per freelancer
6
Most common languages
German, English, French
Speak two or more languages
100%
Daily Rate Distribution
The chart shows how the daily rates of freelancers holding this certification are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Average rates for ITIL v2 Manager's Certificate & Seniority distribution
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Frequently Asked Questions
Got questions? Learn key details about FRATCH right now
The ITIL v2 Manager's Certificate in IT Service Management validates advanced knowledge of how IT services are managed, controlled, and improved. It focuses on the practical side of service support, service delivery, and process governance. For employers, it suggests the person can work with established ITIL terminology and apply it in real operations.
Yes, in many profiles and older references, the ITIL Manager's Certificate is the shortened name people use for this credential. You may also see ITIL v2 Manager's Certificate or similar wording. The key point is that it refers to the classic ITIL version two management-oriented certificate, not a newer ITIL edition.
The ITIL v2 Manager's Certificate in IT Service Management suits experienced service managers, operations leads, service desk managers, and consultants who work with IT service processes. It is a strong fit for people who already understand IT operations and want to prove deeper control over service management practices. It is less about entry-level knowledge and more about structured, experienced application.
A freelancer with the ITIL v2 Manager's Certificate in IT Service Management is often useful in service desk improvement, incident and problem handling, change coordination, and service delivery reviews. It also matters in assignments where roles, escalation paths, and ownership need to be clarified. Companies hire for it when they want smoother operations and clearer process discipline.
The ITIL v2 Manager's Certificate reflects the older ITIL version two framework and its management view of service support and delivery. Newer ITIL certifications are organized differently and focus on more recent structures and practices. If a company still works with ITIL v2 language or legacy process models, this certificate is especially relevant.
Preparing for the ITIL v2 Manager's Certificate in IT Service Management usually means studying the ITIL service management model in depth and understanding how the processes fit together. Most candidates benefit from hands-on experience in IT operations or service management before taking the exam. The assessment is typically knowledge-heavy and expects clear understanding, not just familiarity with the terms.
Because the ITIL v2 Manager's Certificate in IT Service Management is a legacy credential, prerequisites and renewal details depend on the training and certification path used at the time. In practice, it is best treated as an advanced certificate that assumes prior IT service management knowledge. If you need a current requirement check, verify the exact EXIN path for the specific certificate version you are using.
In Germany, the ITIL v2 Manager's Certificate in IT Service Management is especially relevant for companies with established IT operations, international service teams, or legacy process documentation. It can help when teams still use ITIL v2 concepts in daily work or during process harmonization. Remote or on-site collaboration both work well, as long as the freelancer can communicate clearly with IT and business stakeholders.
The average hourly rate for freelancers with ITIL v2 Manager's Certificate in IT Service Management Germany is 117 €, which corresponds to a daily rate of about 937 € based on an 8-hour working day.
Of the freelancers with ITIL v2 Manager's Certificate in IT Service Management Germany, 80% hold at least a Bachelor's degree, 20% hold at least a Master's degree, and 20% hold a doctorate.
On average, freelancers with ITIL v2 Manager's Certificate in IT Service Management Germany have 30 years of professional experience, with a single engagement typically lasting around 2.5 years.
The most common languages among freelancers with ITIL v2 Manager's Certificate in IT Service Management Germany are German (100%), English (100%), and French (44%).
The most common industries among freelancers with ITIL v2 Manager's Certificate in IT Service Management Germany are Information Technology (100%), Automotive (67%), and Telecommunication (67%).
The most common business areas among freelancers with ITIL v2 Manager's Certificate in IT Service Management Germany are Information Technology (100%), Operations (89%), and Project Management (89%).
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Philipp Thomaschewski
FRATCH CEO
