EXIN DevOps Master (DOM)

Service Owner / Product Owner for two business-critical applications in the field of occupational health and corporate health management. Responsible for end-to-end service stability as well as driving product evolution in close collaboration with internal stakeholders and external software vendors.

Combined operational service responsibility (incident, problem, and change management) with product ownership, including backlog management, prioritization, and roadmap planning. Established structured governance, regular service and product meetings, and transparent reporting mechanisms at management level.

Successfully stabilized a previously unstable service, reduced incidents and service requests, and enabled a more predictable and value-driven product development through structured planning and effective vendor management.

Verenburg Consulting GmbH is a specialized IT consulting firm that helps companies plan, manage, and implement complex IT projects. As founder and managing partner, I am responsible for the professional and strategic leadership of the company as well as the operational delivery of client projects.

The role includes leading transformation and digitalization initiatives and introducing sustainable, efficient, and user-focused IT solutions. I work closely with management, business units, and IT organizations to ensure clear decision-making structures, transparent communication, and measurable value.

Responsibilities:

• Strategic consulting on digitalization and modernization of IT and organizational structures
• Taking on the professional and strategic leadership of rollout and transition projects
• Planning, managing, and controlling IT projects using traditional and agile methods
• Building, evolving, and implementing IT service management processes (e.g., ITIL)
• Designing and guiding organizational change processes and introducing new role and process models
• Developing and implementing change management measures to sustainably anchor new ways of working
• Leading, coaching, and developing project teams, including facilitating workshops and management formats

Focus Areas & Expertise:

• Rollout and transition management for international and national IT deployments
• IT service management (service transition / service operation / process design)
• Project management (traditional and agile, e.g., Scrum, SAFe, Prince2)
• Organizational development and transformation of operational and service models
• Change management based on recognized models (e.g., ADKAR)
• Strategic digitalization consulting, including requirements analysis and process/system evaluation

Working Style: My approach is highly value-driven, structured, and solution-focused. I combine technical understanding with a business perspective to ensure sound decisions, efficient processes, and sustainable results. Clear communication, transparency, and close coordination with all stakeholders are always at the center.

• Always looking for solutions to problems and finding ways to tackle business challenges
• Leading and managing large multi-disciplinary teams (product development, project management, engineering, operations, QA, solution management, customer success)
• Developing and executing innovation and digitalization strategies for complex transformation projects
• Acting as Information Security Officer, planning, conducting, and successfully completing all ISO 27001:2022 standard audits and continuously ensuring compliance
• Leading and coaching managers across the organization
• Representing the company at industry events and coordinating external partnerships
• Providing technical support to the Aparavi sales team
• Working with account managers to lead and grow enterprise customers
• Collaborating with technical and non-technical customer departments to manage and meet expectations (e.g., C-level, finance, IT services, data security and works council)
• Leading technical integration and coordinating seamless solution implementation
• Hands-on development and management of cloud, AI, and SaaS solutions to meet demanding customer expectations
• Promoting agile, DevOps-based methods and organizational structures for innovation and sustainable growth
• Continuously analyzing and solving technical and business challenges to boost company success

• Leading projects that drive ITSM, ITFM, and IDM system transformations for major companies in various industries
• Coordinating the migration of three internal IDM systems to a central global IDM system
• Optimizing processes and designing system architectures
• Ensuring clear communication with stakeholders
• Delivering structured project management and tailored solutions