Geoffrey G.-Lead Researcher
Check rate
Experience
Lead Researcher
York St John Business School
- Independently designed, conducted and evaluated a research project examining dynamic management capabilities (DMCs) in the implementation of HR practices at different management levels (top, middle and frontline management).
- Focus on the strategic role of frontline management in implementing effective HRM measures.
- Self-initiated project with academic collaboration involving York St John University, Robert Kennedy College and the University of Cambridge.
Service Management Consultant
ITSCare – IT Services for the Healthcare Market GbR
- Developed a concept for assigning applications to services in order to accurately capture all application costs.
- Performed detailed calculations of Total Cost of Ownership (TCO), Return on Investment (ROI) and other financial metrics.
Service Management Consultant
Federal Office for Migration and Refugees
- Developed and took responsibility for a comprehensive functional concept, including an application security concept, for implementing a CMDB/CMS as part of a data center migration project.
- Ensured compliance with all architectural requirements of the BAMF and complete recording of applications and their relationships.
- Gathered and evaluated key requirements based on use cases using Sparx Enterprise Architect (UML2).
- Led employee training for configuration management in accordance with ISO 10007:2017 (ITIL v3 & 4).
- Conducted a market analysis of the CMDB/CMS market and developed RFI documents for providers.
- Vendor management: interviews, presentations, Proof of Concept (POC) and negotiation rounds.
- Provided strategic advice to decision-makers.
Accredited PeopleCert ITIL Trainer
- Conducted ITIL 4 Foundation Bootcamps and Bridge Trainings in Bern on 06.06.2019.
- Conducted ITIL 4 Foundation Bootcamps and Bridge Trainings in Zurich on 19.–20.08.2019 and 21.–23.10.2019.
- Conducted ITIL 4 Foundation Bootcamps and Bridge Trainings in Basel on 27.–28.08.2019 and 04.10.2019.
DevOps Service Management Consultant
Federal Department of Defence, Civil Protection and Sport
- Contributed to the Fitania program to introduce a fully automated data center network for the Swiss Armed Forces.
- Reviewed and evaluated tender documents, vendor proposals and Proof of Concept (POC).
- Developed and took responsibility for a functional concept for implementing a technical service catalog using Sparx Enterprise Architect (Hermes) in accordance with IREB guidelines.
- Defined acceptance criteria for technical products.
- Conducted IT security assessments of optimization requirements for network, database and server systems, as well as approval procedures for the data center network.
Service Management Consultant
VHV Solutions GmbH
- Development and responsibility for a technical concept to implement a CMDB/CMS for the VHV Group.
- Requirements gathering in accordance with IREB guidelines and ensuring compliance with BaFin's VAIT requirements.
- Management and improvement of the configuration management process and its integration into business processes.
Accredited BCS ITIL Trainer
- Delivery of ITIL (Edition 2011) Foundation Bootcamps in Zurich on 06.–07.11.2017.
Customer Service Manager
NXP Semiconductors Germany GmbH
- Central point of contact for global connectivity, workplace and data center services as part of the divestment of the Standard Products business unit to Nexperia.
- Ensuring service quality, operations governance, escalation management, service reporting, demand management and change management.
- Close collaboration with the IT steering committee (CIO), OCIO and service providers.
- Integration of a new service provider (HCL) to optimize processes.
Senior Project Manager / International Project Management
Biogen Inc.
- Management of project initiation, reporting and delivery or migration of digital applications and e-detailing applications.
- Redesign of commercial websites.
- Responsibility for IT system integration with CRM, BSS, OSS and coordination of operating parameters.
- Vendor management for BSS/OSS vendors.
- Support for sales, marketing, market access and pharmaceutical consulting in 20 European countries and Canada.
International Business Consultant
DB Systel GmbH
- Consulting on DB Systel's strategic international insourcing strategy.
- Management of the LAN infrastructure contract with T-Systems International.
Interim Manager – Transition Planning and Support
DB Systel GmbH
- Deployment of a pan-European IPT/IP network (WAN/LAN/WLAN) for DB Schenker Rail at 100 locations in 9 countries.
- Leadership of up to five matrix teams with a total of 20–25 specialists.
- Part of the Master Plan IT program for integrating the Schenker Rail companies into the Deutsche Bahn Group.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Government and Administration, Transportation, Education, Manufacturing, and Healthcare.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Strategy, Project Management, Operations, Human Resources, and Research and Development.
Summary
I am an experienced Management Consultant with extensive expertise in management consulting, information security management and business process engineering. My industry experience spans government services, financial services, telecommunications, data center operations, transport and logistics, life sciences, pharmaceuticals, manufacturing and training.
My professional career includes significant projects such as advising the Federal Office for Migration and Refugees on the design of a quality management system in accordance with ISO 10007:2017, as well as supporting the 3.3 billion Fitania program of the Swiss Armed Forces to introduce a fully automated data center network. As Senior Deployment Manager, I led a global commercial digital transformation for Biogen Inc., where I was responsible for project initiation, reporting, deployment and digital infrastructure migration planning.
I have extensive consulting experience in the transition and transformation of international out-tasking contracts for major banks and in supporting ITIL service management processes in the telecommunications industry. My work as a consultant for Dresdner Bank and other leading companies highlights my ability to develop and implement strategic IT solutions.
Throughout my career, I have also designed and established requirements and stakeholder management for business-critical ITIL service management processes, and supported the management and operation of central data warehouse hubs.
Skills
Proven Leadership Skills As An Interim And Project Manager For Business Transformations, Database Migrations, Infrastructure And Application Software Rollouts, And Company-Wide Data Integration
Experienced In Personnel And Budget Responsibility
Skilled In Leading International, Cross-Functional Teams
Certified It Service Manager (Itil Expert) With Broad Consulting Experience In Service Strategy, Service Design, Service Transition, Operational Readiness And Process Optimization
Experience In Outsourcing And Offshoring Program Management (Transition & Transformation)
Business Analyst With Thorough Expertise In Service Management, Process Optimization, E-Commerce Feasibility Studies And Requirements Techniques
Financial Services
Semiconductor Manufacturing
Telecommunications
Data Center Operations
Transport And Logistics
Public Sector
Life Sciences
Pharma
Training
Interim Manager With Personnel Responsibility For Approx. 20 Employees In Various International Matrix Teams
Project Manager With Approx. 12 Years Of Project Management Experience And Responsibility For Budgets Of Up To 2 Million Us Dollars
Service Manager Itil Transition Management (Transition Planning And Support, Change Management And Release & Deployment (Rollout) Management)
Service Level Management & Reporting
Operations Readiness Assessment
Service Improvement (Sip)
Service Catalog Management
Asset And Configuration Management
Information Security Management (Ism)
It Service Continuity Management (Itscm)
Supplier And Contract Management
Process Management In- / Out-Sourcing
Business Analyst With Experience In Process Modeling, Data Migrations And Data Integration Architectures, As Well As E-Commerce Feasibility Studies
Languages
Education
York St John Business School
MBA in Innovation, Leadership and Consulting · Innovation, Leadership and Consulting · York, United Kingdom
University of Sussex
Master of Philosophy, M.Phil. · Brighton and Hove, United Kingdom
University of Surrey
Bachelor of Science in Chemical Physics, B.Sc. (Hons.) · Chemical Physics · Guildford, United Kingdom
Certifications & licenses
ITIL 4 Managing Professional (MP) Transition
AXELOS/PeopleCert
EXIN
COBIT5 Implementation (Practitioner)
ISACA / APMG
APMG
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Geoffrey is based in Höchberg, Germany and can operate in on-site, hybrid, and remote work models.
Geoffrey speaks the following languages: English (Native), German (Advanced).
Geoffrey has at least 14 years of experience. During this time, Geoffrey has worked in at least 9 different roles and for 8 different companies. The average length of individual experience is 1 year and 3 months. Note that Geoffrey may not have shared all experience and actually has more experience.
Based on recent experience, Geoffrey would be well-suited for roles such as: Lead Researcher, Service Management Consultant, Accredited PeopleCert ITIL Trainer.
Geoffrey's most recent position is Lead Researcher at York St John Business School.
In recent years, Geoffrey has worked for York St John Business School, ITSCare – IT Services for the Healthcare Market GbR, and Federal Office for Migration and Refugees.
Geoffrey is most experienced in industries like Government and Administration, Information Technology, and Transportation. Geoffrey also has some experience in Education, Manufacturing, and Healthcare.
Geoffrey is most experienced in business areas like Information Technology, Strategy, and Project Management. Geoffrey also has some experience in Operations, Human Resources, and Research and Development.
Geoffrey has recently worked in industries like Government and Administration, Education, and Healthcare.
Geoffrey has recently worked in business areas like Information Technology, Strategy, and Human Resources.
Geoffrey holds a Master in Innovation, Leadership and Consulting from York St John Business School, a Master from University of Sussex and a Bachelor in Chemical Physics from University of Surrey.
Geoffrey has 7 certificates. Among them, these include: ISO/IEC 27001 Foundation, ISO/IEC 27001 Information Security Officer (Practitioner), and ITIL 4 Managing Professional (MP) Transition.
Geoffrey is immediately available full-time for suitable projects.
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