Luca Pacor - ERP Program Manager
Experience
ERP Program Manager
Fiserv
The client is undergoing a comprehensive transformation. All SAP ECC landscapes worldwide are being migrated to SAP S/4HANA, with the goal of introducing a global standard template.
The program also includes the migration and modernization initiative "RISE with SAP", which may involve migrating selected country installations to the SAP Private Cloud.
On the stakeholder side, the program's reporting line extends up to the company's board and the implementation partner's board.
Fiserv Germany's ERP landscape currently includes several non-standard SAP tools and applications that extend the ECC environment's functionality and often integrate with downstream systems. As part of the move to SAP S/4HANA, it is essential to assess the core functionality, integration points, and future viability of these applications to determine their alignment with the target architecture.
The focus of the role is to provide expert advice and assessment to define the scope, strategy, and roadmap for migrating Fiserv Germany's SAP ECC system to SAP S/4HANA.
SAP's recommended best practices are followed, and a structured approach is used to ensure a smooth transition with minimal disruption while maximizing business value.
This assessment forms the basis for a successful SAP S/4HANA transformation, ensuring alignment with industry best practices, regulatory compliance, and future scalability.
Migration strategy definition – evaluating available transition approaches based on business objectives, technical feasibility, and SAP best practices.
Technical readiness assessment – conducting a system analysis to assess compatibility, custom code impact, data volume management, integration points, and infrastructure readiness for SAP S/4HANA.
Business process impact analysis – reviewing the latest business process documentation to define the scope and effort needed to implement required functions in SAP S/4HANA and identify process optimization opportunities.
Roadmap for non-SAP systems and applications – evaluating third-party and legacy applications for SAP S/4HANA integration and recommending consolidation, migration, or replacement strategies.
Deployment & implementation planning – defining a phased rollout approach, including project timelines, risk mitigation strategies, and key milestones aligned with business priorities.
The transformation is carried out in phases: the discovery phase leads to the explore phase, which then leads to the design phase and finally to the implementation phase.
Program management
Change management
Requirements management
Transition management
Stakeholder management
Risk management
Comprehensive coordination
Senior Consultant / Project Manager
Solid Consulting and various companies of the regional business association
Coordination of multiple projects in my own company and in partner companies of the regional business association in the areas of NextGen firewall infrastructure (upgrade, product change), network infrastructure (design and upgrade), security infrastructure (design and implementation), and cyber resilience.
Project management
Stakeholder management
Cross-functional coordination
Requirements management
Transition management
Risk management
Development of operational processes
Creation of security concepts
ITIL and ITSM Senior Consultant
Genii Software Group
This is a greenfield project focusing on centralizing the IT of a large international client, a rapidly growing software group company with market-leading, entrepreneurial vertical software companies. To continue operations, a new service catalog needs to be created.
The specific responsibilities of internal teams or departments must be identified, and their involvement in delivering IT services ensured.
The catalog must be organized in a user-friendly way, allowing easy navigation and understanding. Services and corresponding OLAs must be categorized by function, target user group, or criticality to optimize access and comprehension.
Definition of processes, escalation procedures, communication protocols, and all dependencies required to meet SLAs and ensure smooth service delivery.
Detailed description of each IT service, including its purpose, features, and benefits.
Supplementing the service descriptions with corresponding OLAs that detail the operational procedures and responsibilities needed to effectively support service delivery.
Creation of clear Service Level Agreements (SLAs) defining performance metrics (such as response times, availability, and resolution times for incidents or service requests).
Ensuring alignment between the delivery of IT services and business expectations by creating OLAs that specify the internal operations required to meet these SLAs.
Identification and documentation of dependencies between services and underlying IT components.
SAP Consultant/Interpreter
Hörmann
Hörmann is rolling out an ECC template in all subsidiaries that are still using different ERP solutions. Once SAP ECC is implemented globally, a global migration to SAP S/4HANA will begin.
Provided simultaneous translation services between German and Italian for the ECC template and independently explained topics together with the process consultants on site at the Italian plant near Trento.
SD and LE
MM and WM
E2E Business Program Manager
SAP
This is the global implementation program ATLAS (Automating the Total Customer Lifecycle Across SAP) in the Enterprise Cloud Services area, SAP's so-called "Private Cloud", with a focus on the "RISE with SAP" migration and modernization program.
On the stakeholder side, the program has the ECS President as sponsor and executives from various board divisions on the steering committee. The program's reporting line reaches up to the company board.
The focus of the role is coordinating cross-cutting topics of the program between the program workstreams, which represent different board areas.
Problem and solution understanding at both technical and process levels is necessary to critically accompany and steer the program content.
At the same time, very high communication skills are needed to coordinate the globally operating business workstreams along the cross-cutting topics.
A willingness to actively participate in coordination and to engage with content at the level of steering prioritization discussions is necessary.
Program management
Stakeholder management
Cross-cutting coordination
Process definition
Process management
Risk management
Requirements management
Change management
Operational readiness preparation
Client Delivery Manager (CDM)
SAP
- SAP Enterprise Cloud Services (ECS) is a global organization responsible for delivering cloud-hosted infrastructure, technical and application managed services to SAP private cloud customers. The Client Delivery Manager is the main customer-facing representative of the SAP ECS organization, ensuring full responsibility for delivery and customer satisfaction throughout the entire customer lifecycle.
- The Client Delivery Manager works with SAP stakeholders and key customer stakeholders, overseeing all parts of the customer engagement from signing the contract through the lifecycle, bringing expertise in commerce, project governance, innovation and technical operations.
- The CDM is responsible for a successful customer engagement to deliver the contractually agreed ECS services and maximizes customer success across the whole portfolio of strategic engagements.
- The CDM ensures proper governance is in place for managing the customer relationship, service adoption and securing renewals, focusing on customer success and improving the customer experience.
- Supervises the customer engagement journey and ensures effective governance and alignment across multiple internal and external stakeholders like SAP services, SAP product support, ECS partners and the customer's system integrators or other hosting partners.
- Actively oversees and drives the cloud transformation agenda with key customer stakeholders, including greenfield and brownfield S/4HANA implementations, "RISE with SAP" migrations and modernizations, ECC to S/4HANA migrations, on-premise ECC to cloud S/4HANA migrations, public to private cloud S/4HANA migrations (and vice versa), S/4HANA upscales and downscales, etc. SAP follows a "Hyperscaler First" strategy and almost all transformations happen on the hyperscaler cloud (AWS, Azure, GCP).
- Maximizes customer success by helping handle complexity, ensuring stable operations, reducing risks and lowering total cost of ownership, guiding customers on their path to the "intelligent enterprise".
- Continuously tried new and better ways and actively brought a broader view of customer and risk management into decision making.
- Handled administrative tasks needed to manage the engagement (staffing, reporting and controlling).
- Monitored and triggered the proactive delivery of service plans and reactive support requests.
- Actively took part in governance meetings with customers and other SAP stakeholders (extended account team) and guided the teams involved in delivery.
- Ensured effective end-to-end customer engagement and governance were applied everywhere, including commercial agreements (cost and profitability), customer expectations and delivery team success.
- Took care of customer reporting and billing.
- Enabled delivery teams to get the best results through proactive thinking and de-escalated critical customer issues.
- Set up regular customer satisfaction feedback.
- Helped SAP delivery teams protect and grow the scope of the engagement, use cross-selling opportunities and managed commercial change requests.
- Took part in internal team knowledge sharing and coached other team members.
- Set strategy and managed a portfolio of initiatives to make sure programs are aimed at success.
- Continuously pushed process improvements for business agility and delivery governance.
- Led and carried out a large strategic portfolio of initiatives across multiple customers.
- Made sure customers in industries like banking, insurance, defense, military and critical infrastructure met regulatory requirements like GDPR, ISO 27001, PCI DSS, DORA, etc.
Program Manager
SAP
- The SAP Cloud Network Infrastructure faces several challenges caused by gaps in lifecycle management combined with rapid growth. Many network services need to be restructured because they don't use the technologies and designs required for cloud operations and/or can't handle the load or volume.
- The program focuses on upgrading the HEC infrastructure to the latest and most stable data center technology, stabilizing the current setup, ensuring compliance of existing equipment, and implementing a new design that meets HEC's growth needs without risking compliance certifications for top security and regulatory standards.
- The program aims to reduce computer failures by 20%, network failures by 70% and human errors by 50%, positively impacting service quality and S/4HANA public and private cloud customers.
- Program management
- Stakeholder management
- Cross-functional alignment
- Process definition
- Process management
- Requirements management
- Risk management
- Incident management
- Release management
- Change management
- Service introduction preparation
Project Manager
SAP
- In recent years, SAP acquired several cloud software companies as part of its strategy to become a cloud software company. One of these acquisitions was Ariba Inc., which was integrated into the Business Network Group board but still operates largely as an independent business unit.
- In this project, the order-to-cash process for Ariba suppliers is redesigned and implemented. Led the "Business and IT Operations" workstream, responsible for analyzing current operations and support models and proposing new models for operating the Ariba network with integration to SAP's internal backend systems.
- Project management
- Stakeholder management
- Cross-functional alignment
- Process definition
- Requirements management
- Transition management
- Risk management
- Coordinated and aligned with legal departments
- Coordination and negotiation of SLAs with customers
- Development of operational processes
- Development of comprehensive concepts for change and transport management, incident and problem management, and escalation management
- Creation of security concepts
- Creation of availability concepts (HA/DR)
- Creation of contingency concepts and plans
- Creation of business continuity concepts
- Involved solution areas: Ariba Network, Data Migration, SAP PI, SAP CRM, Hybris Billing/Convergent Mediation, SAP ERP (ECC 6.0 and S/4HANA)
Strategy Consultant
SAP
- Strategic consulting for SAP Global Security and the Cyber Defense and Response Center (CDRC), including IT service continuity management, cyber resilience, disaster recovery and ISO/IEC audits (9001, 22301, 27001).
- Still under NDA.
Project Manager
Deutsche Bank
- Managed the rollout of a new release of an application for granting personal loans in the consumer finance area, taking into account regulatory requirements (e.g. Insurance Distribution Directive) and implementing new functionalities.
- Project management
- Stakeholder management
- Process definition
- Requirements management
- Vendor management
- Risk management
- Problem management
- Cross-functional alignment
- Oversaw technical units (deployment management, test management, monitoring, etc.)
- Responsible for schedule, quality and budget
Transformation Program Manager
SAP Hybris
- SAP intends to replace the database that runs its Hybris Commerce managed services and cloud services and move customer environments from the current legacy cloud providers to the SAP HANA Cloud.
- Coordinated internal and external teams to organize up to 15 parallel migration projects, each with its own Technical Project Manager and Account Manager.
- Responsible for proactively driving all activities resulting from the migration projects.
- Consolidated status reports and reported to governance boards.
- Participated in project planning activities and managed project execution according to plan.
- Relationship management with all project stakeholders, including internal and external customers.
- Managed and communicated a clear vision of project goals and motivated the project team.
- Analyzed and collected risks, created contingency plans, determined triggers and responsibilities to start mitigation activities.
- Defined criteria to enable a successful completion for all parties.
Project/Process Manager
Nord Stream 2
- Project/process management for managed services tenders and IT strategy, including system protection strategy (e.g., using CMS).
- Project Management
- Stakeholder Management
- Process Definition
- Requirements Management
- Provider preselection
- Risk Management
- Cross-team coordination
- Responsibility for time, quality and budget
Project Manager
ERGO Group
- Project Manager for infrastructure projects as part of the Digital Transformation strategy. Modernized the group's IT and launched a standalone, fully digital company starting in 2017.
- Led cross-topic and cross-department infrastructure projects from the initialization phase to handover to operations.
- Project Management
- Stakeholder Management
- Process Definition
- Requirements Management
- Transition Management
- Migration Management
- Problem Management
- Risk Management
- Managed technical teams
- Cross-team coordination
- Responsibility for time, quality and budget
Enterprise Architect / Project Manager
Allianz Group
- DCC is part of the Allianz Infrastructure Transformation (AIT) program set up to build the digital infrastructure backbone. The goal of the DCC program is to transform Allianz's current heterogeneous data center landscape into a globally harmonized private cloud infrastructure.
- More than 140 local Allianz data centers are being consolidated worldwide into five strategic locations in Europe, North America, and Asia-Pacific.
- Project Management
- Stakeholder Management
- Carve-Out Management
- Process Definition
- User Requirements Identification
- Defining IT standards
- Ensuring service catalog awareness and understanding
- Design and implementation of information systems that support the enterprise infrastructure
- Investigating and analyzing customer requirements, preferences, and goals
- Ensuring that systems provide security and integration with current applications
- Ensuring that the designed systems perform at an optimal level, comply with regulations, and are monitored
Project Manager
BMW Group
- Actively involved in various company-wide initiatives such as team management, project management, people management, customer interaction, and project execution.
- Implemented quality tools, IT security and management tools, and improvement initiatives to ensure global production and application support.
- Program Management
- Stakeholder Management
- Relationship Management
- People Management
- Environment Delivery Management, including process definition
- Environment Governance
- Management of SAP module integrations
- Incident, Configuration, Release, and Change Management
- Implementation of quality tools
- Improvement initiatives
Educational Trip
Churchill MB, Canada
Participated in a natural science project in cooperation with Parks Canada and several Canadian universities.
Researched the impact of climate change on the polar bear population of northern Hudson Bay, their feeding habits and their condition.
Program Manager / Strategy Consultant
SAP
Consulting for the recovery of complex landscapes including IT and HANA Enterprise Cloud (HEC). Developing the strategy for recovering multiple landscapes to ensure a full and consistent data recovery.
Creation and publication of the "Directive for HEC Communication Encryption".
Coordination of the collection of all interfaces (RFC, etc.) and connections
Coordination of the first technical review of the interfaces and their validation against BIA information
Coordination of the identification of inconsistent data during recovery due to different recovery points
Identification of dependencies for each system and consistency groups for consistent recovery
Ensuring SLA consistency for consistency groups
Identification of data replication
Alignment of all affected lines of business
Coordination of gathering requirements for the necessary hardware
Development of policies regarding system use at the remote location
Preparation for SOX and ISO audits
Creation of a communication encryption concept for HEC 2.0 considering a PKI architecture
Validation and alignment of the recovery strategy with the data center strategy
Transition Manager
T-Systems
Project and transition management for mid-market clients.
Transition management
Carve-out management
Project management
Migration management
Incident management
Change management
Problem management
Implementation of complex customer IT structures into the TSI platform operations
Coordination of technical units
Overall alignment
Responsible for time, quality and budget
Project Manager
T-Systems/Strabag PFS
LAN roll-out management for Strabag Property and Facility Services.
Project management
Project planning
Carve-out management
Migration management
Roll-out management
Coordination of connecting new devices to monitoring and management systems
Overall alignment
Analysis of the current state of the LAN infrastructure
Development of roll-out concepts with clients
Preparation of reporting and controlling documents
Coordination and management of service providers and suppliers
Risk management
Transformation Manager
T-Systems/MAN
Transformation of business services, applying the Lean transformation concept: analysis, design, execution of transformation, and further development.
Project management
Overall alignment
Analysis of the current state of applications, data, and services
Development of transformation concepts with clients
Execution of transformations (deployment, provisioning, takeover)
Further development of the Lean transformation concept
Design and implementation of IT platforms
Migration and consolidation management
Project Manager
Deutsche Telekom AG
Strategic consulting in the security area.
Managing multiple projects and subprojects
Scope and feasibility study
Reviewing the IT landscapes
Creating specifications for an access gateway solution and an audit-proof logging architecture
Designing an implementation solution for a new security access architecture
Evaluating and implementing a logging security tool
Production rollout including pilot phase
Documentation and product training
Project planning and execution
Coordinating and managing service providers and suppliers
Requirements management
Risk management
Program Management
Deutsche Bank
Strategic consulting in client initiative management for mergers & acquisitions (divestment, integration and outsourcing).
Scope and feasibility study
Aligning and reviewing IT landscapes
Outsourcing analysis
Managing multiple topic- and platform-spanning projects
Migration and consolidation management
Integration management
Carve-out management
Creating contract documents as well as reporting and controlling materials
Coordinating and managing service providers and suppliers
Requirements management
Risk management
Considering regulatory requirements
Program Manager
Unicredit
Leading large-scale projects as a general contractor for Unicredit Global Information Services. Bank-specific environments (Sophis Risque, PerTrac, Murex, DeRic, etc.).
Managing multiple topic- and platform-spanning projects in the investment banking area
Project coaching
Migration management
Creating and editing cross-topic tender documents
Creating contract documents as well as reporting and controlling materials
Coordinating and executing enterprise resource planning
Cost control and coordination of service providers
Advising and supporting the preparation of project documentation
Coordinating the activities to meet the readiness criteria
Project Manager
E.ON IS
Consulting services for customer projects in the areas of infrastructure migration and consolidation.
Transferring data center services for customers to a central data center
Integrating new system solutions into the E.ON system landscape
Planning and leading complex IT infrastructure projects at home and abroad
Supporting and coordinating international rollouts
Taking on consulting activities for customers as part of IT strategy projects
Strategic consulting for business integration
Supporting sales activities (technical pre-sales)
Carve-out management
Requirements management
Risk management
Project Manager
Daimler AG
Project manager for the "HR Applications" (based on PeopleSoft) and "eBusiness" areas.
Launch and de-launch management for the system landscapes
Creating documentation and concepts for service management and operations
Analyzing and optimizing existing operational concepts
Liaising with the business departments, business owners, and vendors
Participating in steering committees
Planning and controlling
Program Manager
ING Bank
Program Manager for the Technology Office of ING Bank in Amsterdam.
Management of infrastructure-related activities related to the relocation of the CCRM platform to new data centers
Liaison with the Legal & Compliance department, business owners and vendors
Participation in steering committees and setting up a governance structure
Steering, management and controlling of storage transition and migration
Delivery of small projects and a service provisioning structure
Contribution to stabilizing the current environments
Carve-out management
Ensuring compliance with regulatory requirements (e.g., Basel II)
Delivery Manager
Vodafone
Project & delivery management for several large-scale projects within the "ICON" infrastructure and data center consolidation/migration program.
Project management
Development of high-level and detailed concepts
Requirements management
Project planning and governance
Controlling and risk management
Change management
Process management (identifying new processes, process optimization)
Onsite Production Management Lead / Infrastructure Coordinator
Deutsche Bank
Primary on-site contact for the client for escalations.
Relationship management with the client organization on site
Coordination of support team activities across three locations (USA, Philippines and Germany)
Review and tracking of change requests and status of problem tickets
Participation in production change control board meetings
Project management for topics such as data center moves, monitoring, disaster recovery tests, etc.
Coordination of a weekly data center steering committee
Continuous improvement and process management
Strategic planning to achieve objectives
Project Manager
BenQ Mobile
Senior consultant / co-project manager for building, configuring and supporting a data center and for desktop migration.
Coordination of the installation/updating of operating and database systems
Evaluation of tools for monitoring data center functionalities
Migration and consolidation management
Carve-out management
Development of concepts for operating a DMZ, firewall and configuration management
Documentation of processes
Project Manager
Siemens Information and Communication Mobile
Senior consultant / project manager in system testing and quality assurance for multimedia streaming & download projects.
Analysis of network issues in remote content and live streaming
Configuration and troubleshooting of Alteon load balancers
Definition and execution of load and performance tests
Analysis and tracking of errors and creation of fault reports
Documentation of processes
Project Manager
Wegener Nieuwsdruck
Sun Microsystems Senior Consultant for a strategic publishing project.
Project management and senior consulting for optimizing the Sun Solaris high-end platform
Capacity analysis and management
Coordination of information exchange with management
Documentation of processes and high-end systems
Sun Microsystems PTA, Service Account Manager
T-Systems/T-Mobile
Sun PTA/OSSE and representative of the Service Account Manager for a strategic Deutsche Telekom Group account.
Support and data exchange with the MCSC
Coordination and monitoring of Sun service activities for the infrastructure
Maintenance of Sun Enterprise installation standards and EIS documentation
Documentation of high-end, SunCluster, and high-end storage systems
Regular reviews of data centers and presentation of results
Project Manager
F. Hoffmann - La Roche (Roche)
IT consultant and co-project manager for a strategic project in the Oracle Clinical middle-tier area.
Analysis, engineering, and commissioning of extranet Oracle Clinical servers
Compliance with regulatory requirements (e.g., GMP, 21 CFR Part 210) in the pharmaceutical industry
Coordination of administration and monitoring
Troubleshooting of Oracle Clinical extranet servers
Creation of system specifications, operation manuals, and organizational instructions
Support and coaching of internal staff
Senior Consultant
Credit Suisse Financial Services (Credit Suisse Group)
Consulting for the strategic private banking intranet application large-scale project "FrontNet".
Database management
Project management and service management for the database area
Support in building an operations architecture and an operator team
Operations management
Service management
Incident management
Security and auditing for Oracle databases
Senior Consultant
ND SatCom GmbH
IT consultant for a project on IP via satellite.
Design, maintenance, installation, administration, and tuning of Oracle databases and application servers
Analysis and development of concepts for operating Oracle databases in SunCluster environments
Analysis and creation of system specifications and operation manuals
Support and coaching of internal staff
Operation Manager, Project Manager
Autostadt (Volkswagen)
IT consultant for database and system administration and project management.
Development of concepts for operating UNIX components in high-availability environments
Creation of operation manuals and organizational instructions for UNIX operations
Change and configuration management
Customization of system administration and system management tools
Installation and maintenance of Secure Access
Enhancement of the backup concept
Organization of second level support and coaching
Project Manager
Mannesmann Telecommerce (now Vodafone)
Co-project manager for two web hosting projects (Mannesmann-Infostrada and B-Portal).
Project leadership and planning
Space and infrastructure planning
Process definitions and creation of a contact matrix
Task identification and resource management
Coordination of second level support
IT-Consultant
Bertelsmann
IT consultant for developing an internet-enabled customer contact program based on a central Oracle database.
Implementation of production functions for promotional materials (approx. 1 million mailings per campaign)
Database design
Performance tuning of the databases
Project Manager
Sigma Markets (Metro Group)
IT consultant and project manager for developing a marketing interface based on PL/SQL stored procedures.
Project management
Development of the procedures
DBA activities
Performance tuning of the databases
System Analyst
Lurgi-Zimmer (now Air Liquide)
IT consultant for a system for managing the engineering and construction of large plants.
Enhancement and development of an interface to and from SAP
Database troubleshooting
Performance tuning of the databases
Versions Manager
Deutsche Bank
IT consultant for PeopleSoft HR in the db.people program.
Release management
Development of PL/SQL Stored Procedures
Implementation of software distribution for worldwide use of PeopleSoft
System Analyst
Westdeutsche Allgemeine Zeitung (WAZ)
System development for automated ad management.
Vendor negotiations (Digital/Compaq/HP and Microsoft)
System analysis and business analysis
Fully automated layout generation up to offset printing
System Analyst
European Union
EU project in cooperation with EP Electronic Publishing Partners, Nuremberg; development of a document management system for automatic translation.
System analysis and business analysis
Development of macros
Marketing Consultant
Media Markt Administration
Consulting in the marketing department for purchasing and sales management.
Industry monitoring to optimize the hardware and software area for a new store opening.
Department Manager, Customer Service Representative
Olivetti (Italy)
Department management and customer support
Consulting, coaching and training in systems and application programming
System Analyst
Maggioli Informatica (Italy)
- System analysis and implementation of systems for public agencies (municipalities, healthcare facilities, government offices, etc.)
System Analyst
Uniland (ESA Group, Italy)
Various projects for private and public clients (hotel owners' association, city administration, interior ministry, police department)
System analysis
Customer support
Custom software development
Work for the interior ministry and police department still under NDA
System Analyst, Developer
BluSoft (Ferruzzi Group, Italy)
Client support
System analysis and implementation
Development of custom management software
Coaching and training
Centro Studi di Informatica Romagnolo
Buffetti Group (Italy)
Collaboration on developing procedures for programming and scheduling commercials
Conducting courses and computer training sessions
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Banking and Finance, Government and Administration, Telecommunication, Healthcare, and Professional Services.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Operations, Customer Service, Quality Assurance, and Strategy.
Summary
I have over 35 years of experience in the IT industry and have always kept myself up to date to offer the best possible advice and a service you can rely on.
Whether it's pure consulting, leading and/or coordinating a project, coaching, or strategy development: my many years of professional and hands-on experience give me the competence you need to consider me a reliable service partner for your company or your client.
- Project management / organization / coordination
- Consulting
- Coaching
- Quality assurance
Areas of expertise: Project, Program and Portfolio Management, Management Consulting, Portfolio Governance, Strategy Development & Execution
Skills
- Excellent Customer Focus
- Result Oriented
- Decision-making
- Self-organized
- Networking
- Relationship Building
- Virtual Global Teams Management
- Escalation Handling And Procedures
- Alpha Nixdorf Digital/compaq Enterprise
- Alpha-micro Pc Servers
- Ascii/x - Terminals
- Scanners
- As/400
- Siemens Mainframes
- Storage Subsystems
- Cd Writers / Burners
- Sound Cards
- Ibm
- Datapumps
- Streamers
- Emc
- Data Collection Terminals
- Sun
- Hds
- Digital Vax
- Netapp
- Printers
- Virtualized Systems
- Robot Systems
- Egenera
- Cisco Switches And Routers
- Fc, Scsi Etc.
- Embedded Systems
- Nortel Switches And Routers
- Switch Fabric Components
- Hp
- Arista Switches And Routers (Gateway, Router, Hubs, Etc.)
- Ibm Mainframes
- F5 Load Balancers
- Ip Telephony
- Juniper Networks
- Vpn
- Cabling Technologies
- Macintosh
- Modems
- Motorola
- Sun Enterprise Servers
- Aix
- Cp/m
- Hpux
- Mac-os
- Ms-dos
- Novell
- Os/2
- Os/400
- Palmos
- Sun Os, Solaris
- Unix
- Amos/amos-l
- Netware
- Linux (Suse, Red Hat, Debian And Others)
- Windows
- Xenix
- Basic
- C
- C++
- Clipper
- Cobol
- Dbase
- Delphi
- Fortran
- Foxpro
- Imake, Gnu-make, Make-maker Etc.
- Java, Javascript
- Macro Languages
- Paradox
- Pascal
- Perl
- Php
- Pl/sql
- Scripting Languages
- Shell
- Tcl/tk
- Xt, Motif
- 4gl: Informix
- Html
- Access
- Bde
- Db2
- Faircom C-isam
- Informix
- Isam
- Jdbc
- Lotus Notes
- Ms Sql Server
- Msql / Mysql
- Odbc
- Oracle
- Paradox
- Postgres
- Sap Hana
- Sql
- Sybase
- Xbase
- Appletalk
- Corba
- Ethernet
- Fax
- Fddi
- Hdlc
- Ibm Lan Server
- Internet, Intranet
- Isdn
- Iso/osi
- Lan, Lan Manager
- Message Queuing
- Netbios
- Novell Ftp/secure Ftp
- Os/2 Network
- Parallel Interface
- Pc-anywhere
- Public Networks Lan
- Rfc
- Router
- Rs232
- Scsi
- Smtp
- Snmp
- Tcp/ip
- Token Ring
- Uucp
- Wan
- Fibre Channel
- Iscsi
- It Management, Consulting, Coaching, Education
- Itil-compliant Project Development/management
- Tco Analysis And Assessments And Risk Analysis
- Feasibility Studies, Implementation Planning, Program And Project Management
- Itil/iso-compliant Project, Quality And Risk Management
- Implementation Of Complex, Heterogeneous Client/server Applications
- System/storage Management Implementation And Adaptation
- Storage Architectures, Integration, Configuration
- Data And Infrastructure Virtualization
- Backup And Disaster Recovery Solutions
- Devops Processes And Tools
- Cloud Technologies (E.g., Aws, Azure, Gcp)
- It Security (Pen Tests, Identity And Access Management, Etc.)
- Data Security
- Data Protection
- Data Center Regulations And Security Frameworks (Gdpr, Iso/iec 9000, Iso/iec 14000, Iso/iec 27001, Dora, Nist Csf, Soc 2, Pci Dss, Hipaa, Nis 2, Cmmc, Disp)
- Critical Infrastructure (Kritis)
- Realization Of Strategic It Technology Concepts
- Business Continuity Management (Bcm Iso 22301)
- Business Continuity Planning
- It-service Continuity Management (Itscm Iso 27031)
- Problem Management
- It Consolidation Processes For Strategic Reorganization Of It Infrastructures
- Migration Planning And Management
- Transformation Management
- Transition Management
- Release Changes
- System Changes
- Hardware Changes / Upgrades
- Pmi
- Cmmi
- Gpm
- Pmo
- Itil
- Sox
- Soa
- Erp Processes And Systems: Sap (Ecc, S/4hana, Byd, Business One, Etc.), Microsoft, Etc.
- Sap Cloud Offerings: Sap S/4hana Cloud (Private-, Public-, Hybrid- & Multi-cloud), Sap Analytics Cloud, Sap Ariba, Sap Business Network, Sap Successfactors, Sap Btp Integration, Sap Cloud Alm, Sap Fieldglass, Sap Sales Cloud, Sap Bw/4hana (Onprem + Cloud)
- Cmdb
- Basel 2 / Basel 3 / Basel 4
- Ifrs
- Virtualization (Citrix, Vmware, Etc.)
- Mail Systems (Ms Exchange Server, Lotus Notes/domino, Etc.)
- Ppm Solutions (Ms Project, Clarity, Sap, Etc.)
- Crm Systems (Sap Ecc + S/4hana, Microsoft, Etc.)
- Cms Systems
- Application Servers (Bea Weblogic, Ibm Websphere, Oracle Ias, Etc.)
- Webservers (Apache, Iis, Netscape, Etc.)
- J2ee
- Veritas Products (File System, Volume Manager, Cluster)
- Sun Microsystems Products (Sun Solaris, Suncluster 2.x & 3.x, Etc.)
- Hacmp
- San / Nas Management
- Bmc Patrol
- Tivoli Monitoring
- Job Scheduling And Workload Automation (Uc4, Etc.)
- Hp Systems Management Products
- Legato Networker
- Ticketing Tools (Remedy, Servicenow, Otrs, Etc.)
- Issue & Project Tracking Software (Atlassian Jira, Gitlab, Etc.)
- Knowledge Sharing Tools (Ms Sharepoint, Atlassian Confluence, Corporate Wikis, Etc.)
- Ms Office (Microsoft 365)
- Ms Visio
- Oracle Developer Tools
- Oracle Designer Tools
- Oracle Enterprise Manager
- Oracle Grid Control
- Peoplesoft
- Mq Series
- Cross Asset Risk Analyzer
- Deric
- Murex
- Pertrac
- Portfolio Pilot
- Sophis
- Realnetworks Helix Server, Helix Mobile Producer/helix Mobile Producer Live
- Automotive
- Banks
- Public Authorities
- Business Administration
- Energy
- Trade
- Internet
- Municipal Authorities
- Mechanical Engineering
- Media
- Software Development
- Telecommunications
- Publishing
- Insurance
- Other Industries
- Regulated Industries
Languages
Education
University of Bologna
Engineering, Electronics (with a focus on Computer Science) · Bologna, Italy
Academic High School
High School Diploma (Abitur) · Rimini, Italy
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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