Luca Pacor
ERP Program Manager
Experience
ERP Program Manager
Fiserv
- The client is undergoing a comprehensive transformation. All SAP ECC landscapes worldwide are being migrated to SAP S/4HANA with the goal of introducing a global standard template.
- The program also considers the migration and modernization program 'RISE with SAP', which may involve moving selected country installations to the SAP Private Cloud.
- On the stakeholder side, the program’s reporting line extends to the company's board and the implementation partner's board.
- Fiserv Germany’s ERP landscape currently includes several non-standard SAP tools and applications that extend the ECC environment’s capabilities and often integrate into downstream systems. As part of the move to SAP S/4HANA, it is essential to assess these applications' core functionality, integration points and future viability to determine their alignment with the target architecture.
- The focus of the role is to provide expert advisory and evaluation services to define scope, strategy and a roadmap for transitioning Fiserv Germany’s SAP ECC system to SAP S/4HANA.
- Recommended SAP best practices are followed and a structured approach is used to ensure a smooth transition with minimal disruption while maximizing business value.
- This assessment forms the basis for a successful SAP S/4HANA transformation and ensures alignment with industry best practices, regulatory compliance and future scalability.
- Migration strategy definition – evaluating available transition approaches based on business goals, technical feasibility and SAP best practices.
- Technical readiness assessment – conducting a system analysis to assess compatibility, custom code impacts, data volume management, integration points and infrastructure readiness for SAP S/4HANA.
- Business process impact analysis – reviewing up-to-date business process documentation to define the scope and effort needed for implementing required functions in SAP S/4HANA and identifying process optimization opportunities.
- Roadmap for non-SAP systems and applications – assessing third-party and legacy applications for SAP S/4HANA integration and recommending consolidation, migration or replacement strategies.
- Deployment & implementation planning – defining a phased rollout approach, including project timelines, risk mitigation strategies and key milestones aligned with business priorities.
- This transformation is done in stages: the discovery phase leads to the explore phase, followed by the design phase and finally the implementation phase.
- Program management
- Change management
- Requirements management
- Transition management
- Stakeholder management
- Risk management
- Comprehensive coordination
Senior Consultant / Project Manager
Solid Consulting and various companies of the regional business association
- Coordination of multiple projects within the company and partner companies of the regional business association in areas such as NextGen firewall infrastructure (upgrade, product switch), network infrastructure (design and upgrade), security infrastructure (design and implementation) and cyber resilience.
- Project management
- Stakeholder management
- Cross-functional coordination
- Requirements management
- Transition management
- Risk management
- Development of operational processes
- Creation of security concepts
ITIL and ITSM Senior Consultant
Genii Software Group
- This is a greenfield project focusing on centralizing IT for a large international client, a fast-growing group of market-leading, entrepreneurial vertical software companies. To continue operations, a new service catalog must be created.
- The specific responsibilities of internal teams or departments need to be identified and their commitment to delivering IT services ensured.
- The catalog must be organized in a user-friendly way to enable easy navigation and understanding. Services and corresponding OLAs should be categorized by function, user target group or criticality to optimize access and clarity.
- Definition of processes, escalation procedures, communication protocols and all dependencies required to meet SLAs and ensure smooth service delivery.
- Detailed description of each IT service, including its purpose, features and benefits.
- Supplement service descriptions with corresponding OLAs that detail operational processes and responsibilities to effectively support service delivery.
- Creation of clear service level agreements (SLAs) that define performance metrics (such as response times, availability and resolution times for incidents or service requests).
- Ensuring alignment between IT service delivery and business expectations by creating OLAs that specify the internal operational processes needed to meet these SLAs.
- Identification and documentation of dependencies between services and underlying IT components.
SAP Consultant / Interpreter
Hörmann
- Hörmann is rolling out an ECC template across all subsidiaries that still use different ERP solutions. Once SAP ECC is globally implemented, a global migration to SAP S/4HANA will begin.
- Provided simultaneous interpretation services between German and Italian for the ECC template and independently explained topics together with process consultants on site at the Italian plant near Trento.
- SD and LE
- MM and WM
E2E Business Program Manager
SAP
- This is the global implementation program ATLAS (Automating the Total Customer Lifecycle Across SAP) within Enterprise Cloud Services, SAP’s 'private cloud', with a focus on the 'RISE with SAP' migration and modernization program.
- On the stakeholder side, the program has the ECS President as sponsor and executives from various board areas on the steering committee. The reporting line extends to the corporate board.
- The role focuses on coordinating cross-cutting topics across the program’s workstreams, which represent various board areas.
- Problem and solution understanding at both technical and process levels is required to critically guide and steer the program.
- At the same time, very strong communication skills are needed to coordinate the globally operating business workstreams around the cross-cutting topics.
- Willingness to actively engage in coordination and address content at the level of steering prioritization discussions is necessary.
- Program management
- Stakeholder management
- Cross-functional coordination
- Process definition
- Process management
- Risk management
- Requirements management
- Change management
- Operational readiness preparation
Client Delivery Manager (CDM)
SAP
- SAP Enterprise Cloud Services (ECS) is a global organization responsible for delivering cloud-hosted infrastructure, technical and application managed services for SAP private cloud customers. The Client Delivery Manager is the main customer-facing representative of the SAP ECS organization, ensuring full delivery accountability for the engagement and customer satisfaction throughout the entire customer lifecycle.
- The Client Delivery Manager collaborates with SAP stakeholders and key customer stakeholders, overseeing all aspects of the customer engagement from contract signing through the lifecycle, and provides expertise in commercial, project, governance, innovation and technical operations.
- The CDM takes responsibility for a successful customer engagement to deliver the contractually agreed ECS services and maximizes customer success across the full portfolio of strategic engagements.
- The CDM ensures proper governance is applied in customer relationship management, service adoption and securing renewals, focusing on customer success and enhancing the customer experience.
- Overseeing the customer engagement journey and ensuring effective governance and alignment across multiple internal and external stakeholders, such as SAP Services, SAP product support, ECS partners, customer system integrators or other hosting partners.
- Actively oversaw and drove the cloud transformation agenda with key customer stakeholders. Scope included greenfield and brownfield S/4HANA implementations, "RISE with SAP" migrations and modernizations, ECC to S/4HANA migrations, on-premise ECC to cloud S/4HANA migrations, public to private cloud S/4HANA migrations (and vice versa), S/4HANA upscales and downscales, etc. SAP follows a "Hyperscaler First" strategy and almost all transformations take place on hyperscaler clouds (AWS, Azure, GCP).
- Maximizing customer success by helping manage complexity, ensuring stable operations, mitigating risk, and reducing total cost of ownership, supporting customers on their journey to the "intelligent enterprise".
- Continuously tried new and better ways and actively applied an expanded customer and risk management lens to decision making.
- Performed administrative tasks required to manage the engagement (staffing, reporting and controlling).
- Monitored and triggered the proactive delivery of service plans and reactive support requests.
- Actively participated in governance meetings with customers and other SAP stakeholders (extended account team) and gave guidance to the delivery teams.
- Ensured effective end-to-end customer engagement and governance were implemented across the board, including commercial agreements (costs and profitability), customer expectations, and delivery team success.
- Customer reporting and invoicing.
- Enabled delivery teams to achieve best outcomes through proactive thinking and deescalated critical customer situations.
- Established regular customer satisfaction feedback.
- Enabled SAP delivery teams to protect and expand the engagement scope, leverage cross-selling opportunities, and managed commercial change requests.
- Participated in internal team knowledge sharing and coached other team members.
- Established strategy and managed a portfolio of initiatives to ensure programs were aligned for success.
- Continuously drove process improvements for business agility and delivery governance.
- Led and executed a large strategic portfolio of initiatives across multiple customers.
- Ensured compliance with regulatory requirements for customers in various industries (banking, insurance, defense, military, critical infrastructure) such as GDPR, ISO 27001, PCI DSS, DORA, etc.
Program Manager
SAP
- SAP's Cloud Network Infrastructure faces several challenges caused by lifecycle management gaps combined with rapid growth. Many network services need restructuring because they don't use the technologies and designs required for cloud operations and/or can't handle the load or volume.
- The program focuses on evolving the HEC infrastructure to the latest and more stable data center technology, stabilizing the current infrastructure, ensuring compliance of current devices, and implementing a new design that meets HEC's growth requirements without risking certification for the highest security and regulatory standards.
- The program aims to reduce computer failures by 20%, network failures by 70%, and human errors by 50%, positively impacting service quality and S/4HANA public and private cloud customers.
- Program management
- Stakeholder management
- Cross-team coordination
- Process definition
- Process management
- Requirements management
- Risk management
- Incident management
- Release management
- Change management
- Service Introduction Preparation
Project Manager
SAP
- In recent years, SAP has acquired several cloud software companies as part of its strategy to become a cloud software company. One of these acquisitions was Ariba Inc., which was integrated into the Business Network Group Board but still operates largely as an independent business unit.
- In this project, the order-to-cash process for Ariba suppliers was redesigned and implemented. Led the "Business and IT Operations" workstream, responsible for analyzing current operating and support models and proposing new models for running the Ariba network with integration to SAP's internal backend systems.
- Project management
- Stakeholder management
- Cross-team coordination
- Process definition
- Requirements management
- Transition management
- Risk management
- Alignment and coordination with legal departments
- Coordinated and negotiated SLAs with customers
- Developed operational processes
- Developed comprehensive concepts for change and transport management, incident and problem management, and escalation management
- Created security concepts
- Created availability concepts (HA/DR)
- Created contingency concepts and plans
- Created business continuity concepts
- Involved solution areas: Ariba Network, Data Migration, SAP PI, SAP CRM, Hybris Billing/Convergent Mediation, SAP ERP (ECC 6.0 and S/4HANA)
Strategy Consultant
SAP
- Strategic consulting for SAP Global Security and the Cyber Defense and Response Center (CDRC), including IT service continuity management, cyber resilience, disaster recovery, ISO/IEC audits (9001, 22301, 27001).
- Still under NDA.
Project Manager
Deutsche Bank
- Managed the rollout of a new release of a consumer lending application in the consumer finance area. Considered regulatory requirements (e.g., Insurance Distribution Directive) and implemented new functionalities.
- Project management
- Stakeholder management
- Process definition
- Requirements management
- Vendor management
- Risk management
- Problem management
- Cross-team coordination
- Managed technical units (deployment management, test management, monitoring, etc.)
- Responsible for schedule, quality and budget
Transformation Program Manager
SAP Hybris
SAP plans to replace the database that runs its Hybris Commerce Managed Services and Cloud Services, and to move customer environments from the current legacy cloud providers to SAP HANA Cloud.
Coordination of internal and external teams to organize up to 15 parallel migration projects, each with its own Technical Project Manager and Account Manager
Responsible for proactively driving all activities resulting from the migration projects
Consolidation of status reports and reporting to the governance bodies
Participation in project planning activities and managing the execution of projects according to plan
Relationship management with all project stakeholders, including internal and external customers
Managing and communicating a clear vision of project goals and motivating the project team
Analyzing and collecting risks, creating contingency plans, identifying triggers and responsibilities to initiate mitigation activities
Defining criteria that allow successful completion for all parties.
Project/Process Manager
Nord Stream 2
Project/process management for tenders of managed services provision and for IT strategy, including system protection strategy (e.g. using a CMS)
Project Management
Stakeholder Management
Process Definition
Requirements Management
Provider pre-selection
Risk Management
Cross-functional coordination
Responsibility for time, quality and budget
Project Manager
ERGO Group
Project Manager for infrastructure projects within the Digital Transformation strategy. Modernize the group's IT and start an independent, fully digital company from 2017.
Leading cross-topic and cross-department infrastructure projects from initiation to handover to operations.
Project Management
Stakeholder Management
Process Definition
Requirements Management
Transition Management
Migration Management
Problem Management
Risk Management
Managing technical teams
Cross-functional coordination
Responsibility for time, quality and budget
Enterprise Architect / Project Manager
Allianz Group
DCC is part of the Allianz Infrastructure Transformation (AIT) program, set up to build the digital infrastructure backbone. The goal of the DCC program is to transform Allianz's current heterogeneous data center landscape into a globally harmonized private cloud infrastructure.
More than 140 local Allianz data centers are currently being consolidated worldwide into 5 strategic locations in Europe, North America and Asia-Pacific.
Project Management
Stakeholder Management
Carve-Out Management
Process Definition
User Requirements Identification
Agreeing on IT standards
Ensuring service catalog awareness and understanding
Designing and implementing information systems to support the enterprise infrastructure
Researching and analyzing customer requirements, preferences, and goals
Ensuring systems enable security and integration with current applications
Ensuring designed systems operate at optimal levels, are secured and monitored according to regulations.
Project Manager
BMW Group
Actively involved in various company-wide initiatives such as team management, project management, people management, customer interaction and project execution.
Implementing quality tools, IT security and management tools, and improvement initiatives to ensure global production and application support.
Program Management
Stakeholder Management
Relationship Management
People Management
Environment Delivery Management, including process definition
Environment Governance
Managing SAP module integrations
Incident, Configuration, Release and Change Management
Implementing quality tools
Driving improvement initiatives
Educational trip
Churchill MB, Canada
Worked on a project in the natural sciences in cooperation with Parks Canada and various Canadian universities.
Researched the impact of climate change on the polar bear population of the northern Hudson Bay, their feeding habits and their condition.
Program Manager / Strategy Consultant
SAP
Consulting on the recovery of complex landscapes including IT and HANA Enterprise Cloud (HEC). Developing the strategy for the recovery of multiple landscapes to ensure full and consistent data recovery.
Created and published the "Directive for HEC Communication Encryption".
Coordinated the collection of all interfaces (RFC etc.) and connections
Coordinated the initial technical review of interfaces and their validation against BIA information
Coordinated the identification of inconsistent data during recovery due to different recovery points
Identified dependencies for each system and consistency groups for consistent recovery
Ensured SLA consistency for consistency groups
Identified data replication
Aligned all affected lines of business
Coordinated gathering requirements for the necessary hardware
Developed policies regarding the use of systems in the remote location
Prepared SOX and ISO audits
Created a communication encryption concept for HEC 2.0 considering a PKI architecture
Validated and aligned the recovery strategy with the data center strategy.
Transition Manager
T-Systems
Project and transition management for mid-market clients.
Transition management
Carve-out management
Project management
Migration management
Incident management
Change management
Problem management
Implementation of complex customer IT structures into the TSI platform operation
Management of technical units
Cross-functional coordination
Responsibility for time, quality and budget
Project Manager
T-Systems/Strabag PFS
LAN rollout management for Strabag Property and Facility Services.
Project management
Project planning
Carve-out management
Migration management
Roll-out management
Coordination of connecting new devices to monitoring and management systems
Cross-functional coordination
Analysis of the current state of the LAN infrastructure
Creation of rollout concepts with clients
Preparation of reporting and controlling documents
Coordination and management of service providers and suppliers
Risk management
Transformation Manager
T-Systems/MAN
Transformation of business services using the Lean Transformation concept: analysis, design, transformation execution, and further development.
Project management
Cross-functional coordination
Analysis of the current state for applications, data and services
Creation of transformation concepts with clients
Execution of transformations (deployment, provisioning, takeover)
Further development of the Lean Transformation concept
Design and implementation of IT platforms
Migration and consolidation management
Project Manager
Deutsche Telekom AG
Strategic consulting in security.
Leading multiple projects and subprojects
Scope and feasibility study
Reviewing IT landscapes
Creating specifications for an access gateway solution and an audit-proof logging architecture
Designing an implementation solution for a new security access architecture
Evaluating and implementing a logging security tool
Production rollout including pilot phase
Documentation and product training
Project planning and execution
Coordination and management of service providers and suppliers
Requirements management
Risk management
Program Management
Deutsche Bank
Strategic consulting in client initiative management for Mergers & Acquisitions (divestment, integration, and outsourcing).
Scope and feasibility study
Alignment and review of IT landscapes
Outsourcing analysis
Leading multiple cross-topic and cross-platform projects
Migration and consolidation management
Integration management
Carve-out management
Preparing contract documents and reporting and controlling materials
Coordination and management of service providers and suppliers
Requirements management
Risk management
Considering regulatory requirements
Program Manager
Unicredit
Leading large projects as a general contractor for Unicredit Global Information Services in banking-specific environments (Sophis Risque, PerTrac, Murex, DeRic, etc.).
Leading multiple cross-topic and cross-platform projects in the investment banking area
Project coaching
Migration management
Preparing and editing cross-topic tender documents
Preparing contract documents and reporting and controlling materials
Coordination and execution of enterprise resource planning
Cost control and coordination of service providers
Consulting and support in creating project documentation
Coordination of activities to meet readiness criteria
Project Manager
E.ON IS
Consulting services for customer projects in infrastructure migration and consolidation.
Transition of data center services for clients into a central data center
Integration of new system solutions into the E.ON system landscape
Planning and leading complex IT infrastructure projects in Germany and abroad
Support and coordination of international rollouts
Providing consulting services to clients as part of IT strategy projects
Strategic consulting for business integration
Support for sales activities (technical pre-sales)
Carve-out management
Requirements management
Risk management
Project Manager
Daimler AG
Project manager for the "HR Applications" (based on PeopleSoft) and "eBusiness" areas.
Launch and de-launch management for system landscapes
Creating documentation and concepts for service management and operations
Analysis and optimization of existing operating concepts
Liaison with business units, business owners, and vendors
Participation in steering committees
Planning and controlling
Program Manager
ING Bank
Program Manager for the Technology Office of ING Bank in Amsterdam.
Management of infrastructure-related activities associated with moving the CCRM platform to new data centers
Liaison with the Legal & Compliance department, business owners and vendors
Participation in steering committees and establishing a governance structure
Steering, managing and controlling storage transition and migration
Delivery of small projects and a service provisioning structure
Contributing to the stabilization of current environments
Carve-out management
Ensuring compliance with regulatory requirements (e.g. Basel II)
Delivery Manager
Vodafone
Project & delivery management for several major projects as part of the "ICON" infrastructure and data center consolidation/migration program.
Project management
Creation of high-level and detailed designs
Requirements management
Project planning and governance
Controlling and risk management
Change management
Process management (identification of new processes, process optimization)
Onsite Production Management Lead / Infrastructure Coordinator
Deutsche Bank
Primary on-site contact for the client for escalations.
Relationship management with the on-site client organization
Coordination of support team activities across three locations (USA, Philippines and Germany)
Review and tracking of change requests and the status of problem tickets
Participation in production change control board meetings
Project management for topics such as data center moves, monitoring, disaster recovery tests, etc.
Coordination of a weekly data center steering committee
Continuous improvement and process management
Strategic planning to achieve objectives
Project Manager
BenQ Mobile
Senior consultant / co-project manager for building, configuring and maintaining a data center and for desktop migration.
Coordination of operating system and database system installations/updates
Evaluation of tools for monitoring data center functionality
Migration and consolidation management
Carve-out management
Development of concepts for operating a DMZ, firewalls and configuration management
Process documentation
Project Manager
Siemens Information and Communication Mobile
Senior consultant / project manager in system testing and quality assurance for multimedia streaming & download projects.
Analysis of network issues in remote content and live streaming
Configuration and troubleshooting of Alteon load balancers
Definition and execution of load and performance tests
Analysis and tracking of faults and creation of fault reports
Process documentation
Project Manager
Wegener Nieuwsdruck
Sun Microsystems Senior Consultant for a strategic publishing project.
Project management and senior consulting to optimize the Sun Solaris high-end platform
Capacity analysis and management
Coordinating information exchange with management
Documentation of processes and high-end systems
Sun Microsystems PTA, Service Account Manager
T-Systems/T-Mobile
Sun PTA/OSSE and representative of the service account manager for a strategic account of the Deutsche Telekom Group.
Support and data exchange with MCSC
Coordinating and supervising Sun service activities for the infrastructure
Maintaining Sun Enterprise installation standards and EIS documentation
Documenting high-end, SunCluster, and high-end storage systems
Regular data center reviews and presentation of results
Project Manager
F. Hoffmann - La Roche (Roche)
IT consultant and co-project manager for a strategic project in the Oracle Clinical middle tier area.
Analysis, engineering, and commissioning of Oracle Clinical extranet servers
Compliance with regulatory requirements (e.g., GMP, 21 CFR Part 210) in the pharmaceutical industry
Coordinating administration and monitoring
Troubleshooting Oracle Clinical extranet servers
Creating system specifications, user manuals, and organizational instructions
Supporting and coaching internal staff
Senior Consultant
Credit Suisse Financial Services (Credit Suisse Group)
Consulting for the strategic private banking intranet application major project "FrontNet".
Database management
Project management and service management for the database area
Supporting the setup of an operations architecture and an operator team
Operations management
Service management
Incident management
Security and auditing regarding Oracle databases
Senior Consultant
ND SatCom GmbH
IT consultant for a project over IP via satellite.
Designing, maintaining, installing, administering, and tuning Oracle databases and application servers
Analyzing and creating concepts for running Oracle databases in SunCluster environments
Analyzing and creating system specifications and user manuals
Supporting and coaching internal staff
Operation Manager, Project Manager
Autostadt (Volkswagen)
IT consultant for database and system administration and project management.
Developing concepts for operating UNIX components in high-availability environments
Creating operations manuals and organizational instructions for UNIX operations
Change and configuration management
Adapting system administration and system management tools
Installing and maintaining secure access
Expanding the backup concept
Organizing second-level support and coaching
Project Manager
Mannesmann Telecommerce (today Vodafone)
Co-project manager of two web hosting projects (Mannesmann Infostrada and B-Portal).
Project management and planning
Room and infrastructure planning
Process definitions and creation of a contact matrix
Task identification and resource management
Coordinating second-level support
IT-Consultant
Bertelsmann
IT consultant for the development of an internet-based customer contact program based on a central Oracle database.
Implementing production functions for promotional material production (about 1 million mailings per campaign)
Database design
Database performance tuning
Project Manager
Sigma Markets (Metro Group)
IT consultant and project manager for developing a marketing interface based on PL/SQL stored procedures.
Project management
Developing the procedures
DBA activities
Database performance tuning
System Analyst
Lurgi-Zimmer (today's Air Liquide)
IT consultant for a system that manages engineering and construction of large plants.
Extending and developing an interface to/from SAP
Database troubleshooting
Database performance tuning
Versions Manager
Deutsche Bank
IT consultant in PeopleSoft HR for the db.people program.
Release Management
Development of PL/SQL stored procedures
Implementation of software deployment for worldwide use of Peoplesoft
System Analyst
Westdeutsche Allgemeine Zeitung (WAZ)
Development of a system for automated ad management.
Negotiations with vendors (Digital/Compaq/HP and Microsoft)
System analysis and business analysis
Fully automated layout generation through to offset printing
System Analyst
European Union
EU project in cooperation with EP Electronic Publishing Partners, Nuremberg. Development of a document management system for automatic translation.
System analysis and business analysis
Development of macros
Marketing Consultant
Media Markt Verwaltung
Consultant in the marketing department for purchasing and sales management.
Tracking and monitoring of the industry to optimize the hardware+software area for a new opening.
Department Manager, Customer Service
Olivetti (Italy)
Department management and customer service
Consulting, coaching, and training in systems and application programming
System Analyst
Maggioli Informatica (Italy)
- System analysis and implementation of systems for public clients (municipalities, healthcare facilities, offices, etc.)
System Analyst
Uniland (ESA Group, Italy)
Various projects for private and public clients (hotel owner association, city administration, Ministry of the Interior, police department).
System analysis
Client support
Custom software development
Work for the Ministry of the Interior and the police department under NDA.
System Analyst, Developer
BluSoft (Ferruzzi Group, Italy)
Client support
System analysis and implementation
Development of custom management programs
Coaching and training
Romagna Computer Science Study Center
Buffetti Group (Italy)
Cooperation on developing procedures for programming and scheduling commercials
Delivering courses and computer training
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Banking and Finance, Government and Administration, Telecommunication, Healthcare, and Professional Services.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Operations, Customer Service, Quality Assurance, and Strategy.
Summary
I have worked in the IT industry for over 35 years and have always kept up to date to offer the best possible advice and a service you can rely on.
Whether it’s pure consulting, leading and/or coordinating a project, coaching, or strategy development: my many years of professional and practical experience give me the skills you need to count on me as a reliable service partner for your company or your client.
- Project management / organization / coordination
- Consulting
- Coaching
- Quality assurance
Technical focus: Project, program and portfolio management, management consulting, portfolio governance, strategy development & execution
Skills
- Excellent Customer Focus
- Results Oriented
- Decision-making
- Self-organized
- Networking
- Relationship Building
- Virtual Global Team Management
- Escalation Handling And Procedures
- Alpha Nixdorf Digital/compaq Enterprise
- Alpha-micro Pc Servers
- Ascii/x- Terminals
- Scanners
- As/400
- Siemens Mainframes
- Storage Subsystems
- Cd Writers / Burners
- Sound Cards
- Ibm
- Data Pumps
- Tape Drives
- Emc
- Data Capture Terminals
- Sun
- Hds
- Digital Vax
- Netapp
- Printers
- Virtualized Systems
- Robot Systems
- Egenera
- Cisco Switches And Routers
- Fc, Scsi Etc.
- Embedded Systems
- Nortel Switches And Routers
- Switch Fabric Components
- Hp
- Arista Switches And Routers (Gateways, Routers, Hubs, Etc.)
- Ibm Mainframes
- F5 Load Balancers
- Ip Telephony
- Juniper Networks
- Vpn
- Cabling Technologies
- Macintosh
- Modems
- Motorola
- Sun Enterprise Servers
- Aix
- Cp/m
- Hpux
- Mac Os
- Ms-dos
- Novell
- Os/2
- Os/400
- Palmos
- Sun Os, Solaris
- Unix
- Amos/amos-l
- Netware
- Linux (Suse, Red Hat, Debian And Others)
- Windows
- Xenix
- Basic
- C
- C++
- Clipper
- Cobol
- Dbase
- Delphi
- Fortran
- Foxpro
- Imake, Gnu-make, Makemaker Etc.
- Java, Javascript
- Macro Languages
- Paradox
- Pascal
- Perl
- Php
- Pl/sql
- Scripting Languages
- Shell
- Tcl/tk
- Xt, Motif
- 4gl: Informix
- Html
- Access
- Bde
- Db2
- Faircom C-isam
- Informix
- Isam
- Jdbc
- Lotus Notes
- Ms Sql Server
- Msql / Mysql
- Odbc
- Oracle
- Paradox
- Postgres
- Sap Hana
- Sql
- Sybase
- Xbase
- Appletalk
- Corba
- Ethernet
- Fax
- Fddi
- Hdlc
- Ibm Lan Server
- Internet, Intranet
- Isdn
- Iso/osi
- Lan, Lan Manager
- Message Queuing
- Netbios
- Novell Ftp/secure Ftp
- Os/2 Network
- Parallel Interface
- Pc-anywhere
- Public Networks Lan
- Rfc
- Routers
- Rs232
- Scsi
- Smtp
- Snmp
- Tcp/ip
- Token Ring
- Uucp
- Wan
- Fibre Channel
- Iscsi
- It Management, Consulting, Coaching, Education
- Itil-compliant Project Development/management
- Tco Analyses And Assessments And Risk Analysis
- Feasibility Studies, Realization Planning, Program And Project Management
- Itil / Iso-compliant Project, Quality And Risk Management
- Implementation Of Complex, Heterogeneous C/s Applications
- System / Storage Management Implementation And Adaptation
- Storage Architectures, Integration, Configuration
- Data And Infrastructure Virtualization
- Backup And Disaster Recovery Solutions
- Devops Processes And Tools
- Cloud Technologies (E.g. Aws, Azure, Gcp)
- It Security (Pen Tests, Identity And Access Management, Etc.)
- Data Security
- Data Protection
- Data Center Regulation And Security Frameworks (Gdpr, Iso/iec 9000, Iso/iec 14000, Iso/iec 27001, Dora, Nist Csf, Soc 2, Pci Dss, Hipaa, Nis 2, Cmmc, Disp)
- Critical Infrastructure (Kritis)
- Implementation Of Strategic It Technology Concepts
- Business Continuity Management (Bcm Iso 22301)
- Business Continuity Planning
- It Service Continuity Management (Itscm Iso 27031)
- Problem Management
- It Consolidation Processes, Strategic Reorganization Of It Infrastructures
- Migration Planning And Management
- Transformation Management
- Transition Management
- Release Transitions
- System Changes
- Hardware Changes / Upgrades
- Pmi
- Cmmi
- Gpm
- Pmo
- Itil
- Sox
- Soa
- Erp Processes And Systems: Sap (Ecc, S/4hana, Byd, Business One, Etc.), Microsoft, Etc.
- Sap Cloud Offerings: Sap S/4hana Cloud (Private, Public, Hybrid & Multi-cloud), Sap Analytics Cloud, Sap Ariba, Sap Business Network, Sap Successfactors, Sap Btp Integration, Sap Cloud Alm, Sap Fieldglass, Sap Sales Cloud, Sap Bw/4hana (On-prem + Cloud)
- Cmdb
- Basel Ii / Basel Iii / Basel Iv
- Ifrs
- Virtualization (Citrix, Vmware, Etc.)
- Mail Systems (Ms Exchange Server, Lotus Notes/domino, Etc.)
- Ppm Solutions (Ms Project, Clarity, Sap, Etc.)
- Crm Systems (Sap Ecc + S/4hana, Microsoft, Etc.)
- Cms Systems
- Application Servers (Bea Weblogic, Ibm Websphere, Oracle Ias, Etc.)
- Web Servers (Apache, Iis, Netscape, Etc.)
- J2ee
- Veritas Products (File System, Volume Manager, Cluster)
- Sun Microsystems Products (Sun Solaris, Suncluster 2.x & 3.x, Etc.)
- Hacmp
- San / Nas Management
- Bmc Patrol
- Tivoli Monitoring
- Job Scheduling And Workload Automation (Uc4, Etc.)
- Hp Systems Management Products
- Legato Networker
- Ticketing Tools (Remedy, Servicenow, Otrs, Etc.)
- Issue & Project Tracking Software (Atlassian Jira, Gitlab, Etc.)
- Knowledge Sharing Tools (Ms Sharepoint, Atlassian Confluence, Corporate Wikis, Etc.)
- Ms Office (Microsoft 365)
- Ms Visio
- Oracle Developer Tools
- Oracle Designer Tools
- Oracle Enterprise Manager
- Oracle Grid Control
- Peoplesoft
- Mq Series
- Cross Asset Risk Analyzer
- Deric
- Murex
- Pertrac
- Portfolio Pilot
- Sophis
- Realnetworks Helix Server, Helix Mobile Producer/live
- Automotive Industry
- Banking
- Public Sector
- Business Administration
- Energy
- Retail
- Internet
- Municipal Administration
- Mechanical Engineering
- Media
- Software Development
- Telecommunications
- Publishing
- Insurance
- Other Industries
Languages
Education
University of Bologna
Engineering, Electronics (with specialization in Computer Science) · Bologna, Italy
Scientific High School
High School Diploma · Rimini, Italy
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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