FRATCH

Recommended expert

Germany

Experience

Jan 2025 - Present

1 year 3 months

Test Manager and Subproject Manager

SvenMahn IT GmbH & Co. KG

Lead the subproject for testing, acceptance and quality assurance
Project/program management according to Prince2
Create and update subproject plan
Manage resources
Create and execute tests; create tests in Azure DevOps, MS Dynamics etc.
Process modeling
Document project progress with PowerPoint and SÖREN (in-house development)
Acceptance of tests by the end client
Monitor and report on the subproject
Budget: N/A
Team: 4 people

May 2024 - Aug 2024

4 months

Germany

Subproject Manager Test & Acceptance

Deutsche Telekom Business Solutions GmbH

Lead the testing and acceptance subproject
Project/program management according to Prince2
Create and update subproject plan
Stakeholder management
End-user onboarding and enablement
Establish change management
Create system and integration tests
Define resource requirements and planning
Manage resources
Execute tests, including smoke tests
Document tests in Jira, Jira Xray
Set up SIAM
Document project progress with Jira and PowerPoint
Acceptance of tests by the end client
Monitor and report on the subproject
Budget: N/A
Team: 4 people

Apr 2023 - May 2024

1 year 2 months

Germany

ServiceNow Expert/Architect

LBBW

Project based on Prince2 and Scrum, agile transition management
Operational excellence in ServiceNow, operational target model
Change manager including CAB, E-CAB
Concept development for change management
Concept development for incident management
Concept development for problem management
Build and lead multiple project teams with ServiceNow SPM
Create the project roadmap, based on ServiceNow SPM
Create and execute tests with ServiceNow, Jira and Kanban
Execute tests based on Jira, Jira Xray, smoke tests, operational tests
Track project KPIs based on ServiceNow SPM
Resource management based on ServiceNow SPM
Reporting with ServiceNow SPM and Performance Analytics
Implementation according to ITIL and TOGAF
Implement SIAM
Process modeling
Stakeholder management
End-user onboarding and enablement
Establish change management
Monitoring with ServiceNow SPM
Report project status (C-level communication, stakeholders, senior management) based on ServiceNow dashboards and SPM
Consider regulatory and legal requirements, e.g. BAIT
Risk management with ServiceNow dashboards
Scheduling, automation
Built and implemented ServiceNow as SaaS
Change management training

Nov 2022 - Jan 2023

3 months

Germany

ServiceNow Asset Manager

DB Cargo

ServiceNow basics
Asset manager
Classification and differentiation of assets
Reporting assets with ServiceNow

Oct 2022 - Jan 2023

4 months

Germany

ServiceNow Expert/Architect

Die Autobahn GmbH des Bundes

Operational excellence in ServiceNow
Operational target model
Incident manager
Problem manager
Reporting with ServiceNow
Monitoring with ServiceNow

Sep 2022 - Feb 2023

6 months

Germany

Project Manager

Axians IT Security GmbH

Project setup based on Prince2
Transition management
Created and implemented communication framework
Maintained project plan
Regular meetings
Reporting
Monitoring

Apr 2022 - Oct 2022

7 months

Switzerland

Interim Head of Datacenter and ICT

GIB Solutions AG

Managed the datacenter and ICT
Used Scrum and waterfall methods
Staff planning and shift operations
Integrated user help desk
Operational target model
ISO 27001 certification
Built overall structure for UHD, ICT, datacenter, and admin interface
Communicated with C-level managers and stakeholders
Order processes
Reporting

Nov 2021 - Mar 2022

5 months

Italy

Project Manager for MAN NSC Site Survey

MAN SE

Created project definition based on Prince2, covering all infrastructure tasks (LAN/WAN/WLAN, workplace, datacenter, etc.) and applications
Created project plan based on Prince2
Allocated project resources
Transition management
Led and communicated internationally with the affected countries
Stakeholder management
Process modeling
Integration and end-user enablement
Established change management
Worked with tools to store results (LEANIX, iTop, CMDB, etc.)
Conducted site survey
Compiled site survey results
Created site survey status report
Created final site survey report

Oct 2021 - Sep 2022

1 year

Switzerland

ServiceNow Expert/Architect

Dormakaba AG

Created project based on Prince2
Status reporting of the project at C-level
Set up project with different contacts and subprojects using ServiceNow SPM
Built and led multiple project teams with ServiceNow SPM
Created project roadmap based on ServiceNow SPM
Tracked the project with ServiceNow SPM
Resource management with ServiceNow SPM
Operational excellence in ServiceNow
Operational target model
Change manager including CAB
Problem manager
Incident manager
Implemented according to ITIL and TOGAF
Stakeholder management
Integration and end-user enablement
Established change management
Scheduling, automation, process modeling
Conducted tests
Tracked project KPIs with ServiceNow SPM
Resource management based on ServiceNow SPM
Reporting with ServiceNow SPM to C-level management, stakeholders, and senior management
Reporting with dashboards in ServiceNow, Performance Analytics
Monitoring with ServiceNow SPM and dashboards
Collaborated with different project managers, department heads, senior management, and other stakeholders

Jun 2021 - Sep 2021

4 months

Germany

Project Manager for Office Relocation

Wordline GmbH

Set up project based on Prince2
Transformation management
Created project reports
Managed project staff
Created dashboard
Communicated with C-level
Stakeholder management
Integration and end-user enablement
Established change management
Selected locations, organized move
Created monitoring and reporting
Cost control
Quality control

Mar 2021 - Aug 2021

6 months

Germany

ITIL expert, ServiceNow subproject lead

MEAG ERGO Asset Management GmbH

Project management set up based on Prince2 with ServiceNow SPM
Transformation management
Resource control based on ServiceNow SPM
Tracking KPI development based on ServiceNow SPM
Harmonizing incident management
Creating ITIL documents
Creating ITIL ServiceNow templates
Implemented SIAM concept
Tracking the project with ServiceNow SPM
Resource management based on ServiceNow SPM
Reporting with ServiceNow SPM
Reporting with dashboards in ServiceNow
Considering regulatory and legal requirements e.g. BAIT
Monitoring with ServiceNow SPM

Jul 2020 - Mar 2021

9 months

Germany

Service manager and project manager

Transformation BS GmbH & Co KG

Service manager for carve-out project at Siemens
Project manager for Siemens transition project
Project/program manager according to Prince2, various projects
Defining work packages, budget control, resource planning
CAB meetings
Software development meetings
Scheduling, automation
Transformation of end user computing
Set up and managed IAM
Set up and implemented SIAM
Communication at CIO level and parts of management board
Managing setup and integration of SAP modules
Reporting on various processes and tasks
Reporting time planning for various projects
Reporting project progress for various projects
Managing nearshore vendors/providers
Process design
Budget based on size, from €50,000 to €750,000
Team of 50 FTE

Jun 2020 - Aug 2020

3 months

Germany

ServiceNow expert/architect

RWE

Project status reporting at C-level
Set up the project according to Prince2 with different contacts and subprojects
Handling change and configuration topics
Leading the CAB
Leading the CMDB jour fix
Escalation of change and configuration topics
Created, aligned, and updated ServiceNow on-call concepts
Reporting on change and configuration topics
Monitoring change and configuration topics

Oct 2019 - Apr 2020

7 months

Germany

Project manager

Compusafe Data Systems AG

24/7 manufacturing support projects
IAM single sign-on project, etc.
Transition and transformation of workplaces/end user computing based on ServiceNow SPM
Built service desk around the world: Munich, Singapore, Houston USA, basic cloud structure, set up and implemented SIAM
SQL AlwaysOn setup project in Munich, Singapore, Houston USA, basic cloud structure
End-of-life project for servers and workplaces in Munich, Singapore, Houston USA, basic cloud structure
International leadership and communication with the affected countries
Stakeholder management
Integration and end-user enablement
Process modeling
Established change/change management
Conducted budget planning
Dashboard definition in ServiceNow and regular reporting to stakeholder management and senior management based on ServiceNow
Task definition in ServiceNow SPM
Using Jira
Implemented SIAM
Resource calculation in ServiceNow SPM
Timeframe definition in ServiceNow SPM
MS Office, MS Project, Jira, Visio, ServiceNow
ServiceNow system support
Budget from €75,000 up to €1,250,000
Team up to 50 FTE

Oct 2019 - Jan 2020

4 months

Germany

SharePoint manager

Continental AG

Implementing SharePoint requirements
Recording current SharePoint alignment
Defining SharePoint goals
Translating goals into action
Reporting current goal achievement

Apr 2019 - Jul 2019

4 months

Germany

ITIL Framework Specialist

UNISYS

Analysis of business transactions
Designed and implemented ITIL processes
Designed and implemented escalation management
Defined and implemented manager on duty
Created service specifications and requirements specification
Set up SLA reporting
Drafted contract

May 2018 - May 2019

1 year 1 month

Germany

Change and Configuration Manager / ITSM Expert/Architect

BITMARCK GmbH

Escalated changes and configurations, coordinated and structured resulting projects
Handled change and configuration topics
Led the CAB
Led the CMDB jour fix
Developed ServiceNow and on-call concepts
Scheduling and automation
Escalated change and configuration topics
Reported on change and configuration topics
Monitored change and configuration topics

Feb 2018 - Apr 2018

3 months

Austria

Incident Manager / ServiceNow Expert/Architect

Uniqa Versicherungs AG Österreich

Launched projects according to Prince2 with various stakeholders and subprojects
Managed the ServiceDesk performance in ServiceNow
Provided on-call support within ServiceNow
Prepared project status reports at C-level using ServiceNow for stakeholders and senior management
Developed on-call concepts
Defined SLAs, managed SLAs, set KPIs
Handled incidents
Escalated incidents
Reporting
Monitoring

Jun 2017 - Oct 2017

5 months

Berlin, Germany

Project Manager

Vattenfall AG

Project for island operation for Stromnetz Berlin
Project for LEAG data centre migration outsourcing deal, carve-out
Served as transition manager for Managed Workplace
Rebuilt and transitioned the service desk
Implemented applications
Set up and implemented SIAM
Infrastructure concept and setup
LAN concept and setup
WAN MPLS concept and setup
ICT management and coordination
Monitored all project outcomes
Managed file transfer (FTP, etc.)
Used SharePoint for documentation
Developed and managed project definitions
Created project plan based on project definitions
Developed and executed communication plan
Managed budget of €450,000 and €1,000,000
Led team of about 12 people

Jan 2017 - May 2017

5 months

Switzerland

Project Manager

Akorn AG Switzerland

Stakeholder communication for all providers
Stakeholder management
Integration and end-user enablement
Established change management
Created migration concept
Created and managed project definitions
Set up data centre migration with new structure, production data management, expanded system landscape
Built cloud-based architecture
Process data handling
Set up and executed project monitoring
Deployed managed data centre (UNIX, Windows XP, Windows 7)
Deployed managed workplace (Windows XP, Windows 7)
Structured and managed infrastructure
Implemented WAN MPLS and LAN concept
Managed ICT (Active Directory, DNS, DHCP, security, LDAP, client/server technology, firewall, Citrix, etc.)
Set up and implemented SIAM
Managed file transfer (FTP), managed printers and print servers
System design
Planned and deployed desktop equipment
Set up, managed and conducted tests
Project reporting for specific stakeholders, steering committees, internal team, etc.
Implemented escalation management
Documented with SharePoint
Managed budget from €150,000 to €1,300,000
Led team of 5 to 25 FTEs depending on project

Apr 2016 - Jan 2017

10 months

Germany

Substream Lead

T-Systems

ThyssenKrupp infrastructure/network setup and consolidation, coordination and structuring of the network management substream based on Prince2
Set up transition management according to Prince2
Build project plan with MS Project, carve-out project
Resource planning
DNS/DHCP/firewall/LAN/WAN
Implemented SIAM
Security adjustments/redeployment
IT infrastructure modifications
Team leadership, reorganization of IT team, selection based on staff skills
End user computing in network context
Transition project for managed file transfer, managed printer, and print server
Communication with CIO and, if necessary, executive management/board
Reporting of processes and tasks to CIO
Migration of SAP modules
Set up and managed tests/smoke tests
Monitoring of processes and tasks
Negotiations with suppliers, providers/vendors
Budget: €500,000
Team of 25 FTE

Nov 2015 - Mar 2016

5 months

Germany

Interim Service Manager

Schunk

Coordination and structuring of service management based on ITIL framework, ServiceNow expert/architect
Rebuild and restructuring of service management
Incident, problem, change, demand management, request handling
CMDB structuring and evaluation
Handle various processes according to ITIL v3.0, implement various additional processes
Implemented SIAM
Invoice verification, request handling
Resource planning
IT infrastructure adjustments to modern requirements
Team leadership, reorganization of IT team, selection based on staff skills
Communication with CIO and, if needed, executive management/board
Reporting of processes and tasks to CIO
Monitoring of processes and tasks
Negotiations with suppliers, providers/vendors, user help desk
Team of 25 employees

Jul 2015 - Dec 2015

6 months

France

Move Manager

Allianz

Coordination of the move and migration of data centers from Milan to Frankfurt and Paris (Germany, Italy, France), project management based on Prince2
Transformation management and project setup according to Prince2
Set up and manage schedule and budget
International leadership and communication with involved countries
Data center migration from Milan to Frankfurt
Definition of T-minus plan
Setup of the runbook
System design for systems to be moved
Coordination of the move, Apache, Cisco, MS SQL V?, Oracle V?, UNIX derivatives (RedHat, Linux, etc.)
Escalation management
Project monitoring
Project reporting
Team of 5 employees

May 2015 - Aug 2015

4 months

India

Rollout Manager

Volkswagen Financial Services

Preparation and execution of global rollout based on Prince2, coordination of global rollout management in Wolfsburg, Braunschweig, Seoul (South Korea), Singapore, Detroit (USA), Dallas (USA), Cape Town (South Africa), Sao Paulo (Brazil), India, etc.
Client-based authentication 802.1X, IAM
Set up transition management for the project according to Prince2, define work packages
Create project baseline
Handle work packages
Define global service infrastructure
International leadership and communication with respective countries
Prepare site surveys
Prepare rollout
Set up, manage, and conduct IAM and smoke tests
Implemented SIAM
Monitor and report on the subproject
Define escalation management
Control project progress
Project documentation
Create reports

Feb 2015 - Mar 2015

2 months

Munich, Germany

Release Manager

Stadtwerke München

Service management activities
Coordination between requirements management, development management, and test environment, based on ITIL
Working with Omnitracker
Use of SAP
ITIL processes
Coordinating results
Reporting and monitoring

Oct 2014 - Nov 2014

2 months

Bonn, Germany

Consulting Assignment

Postbank Bonn

Analyze demand management and stakeholder management of the Demand Management department at Postbank
Analyze the IT demand process
Analyze the tool landscape
Evaluate the results
Report to management
Budget 50.000 €
Team of 7 employees

Jun 2014 - Dec 2014

7 months

Bern, Switzerland

Project Manager

Swisscom

Prepare Enterprise Cloud, liaise with stakeholder and portfolio manager at Swisscom, Scrum-based
Set up transformation management of the project according to Prince2, define work packages
Baseline of the project plan created
Work on the work packages
Report to management for Enterprise Cloud (Hybrid Cloud, Private Cloud, Public Cloud)
System design
Monitor project progress
Document project
Create reports
Monitor the project
Budget 2.0 Mio CHF
Team of 10 FTE

Mar 2014 - Aug 2014

6 months

Germany

Process Consultant

SAP AG

Design ITIL-oriented processes for cloud projects
Process design for cloud computing
ITIL process design and implementation
Adapt SAP structure to the new ITIL process landscape
Integrate internal operations team into the customer's operations team environment
Document the process design
Team size of 10 employees

Jul 2013 - Aug 2013

2 months

Germany

Project Manager for ITIL-based Implementation

NCR GmbH

Set up the project according to ITIL V3.0
Define and implement main processes: Incident, Problem, Change, Service Request, Asset
Monitor with SMARTS
Document with SharePoint
Set up Cisco Collaboration
Monitor the project
Report to the client
Team: 10 employees

Jul 2012 - Sep 2013

1 year 3 months

Germany

Program Manager/Director

EON

Transition/Transformation/Outsourcing/Migration project with provider management in France and Germany, based on Prince2
Transformation management as program manager based on Prince2
Stakeholder communication for all providers/vendors
Data center migration from Paris, France to Hanover
Create migration concept for data center
Create and manage project definition
Lead and communicate internationally with the countries involved
Stakeholder management
Integration and end-user enablement
Establish change management
Set up and manage SIAM
Set up and carry out project monitoring
Implement the managed data center project (UNIX, Windows XP, Windows 7)
Implement the managed workplace project (Windows XP, Windows 7)
Implement WAN MPLS and LAN concept
ICT management (Active Directory, DNS, DHCP, security, LDAP, client/server technology, firewall, Citrix, etc.)
Configure managed workplace/desktop, set up new systems, define lifecycle process flows, etc.
Managed file transfer, managed printer, and server
Project reporting (stakeholder specific, steering committees, internal project, etc.)
System design
ITIL process design and implementation
Implemented escalation management
Implemented manager on duty
Established user help desk/service desk and created documentation
Outsource parts of service management (near shore, offshore)
Change management with CAB, change impact analysis
Set up end-user communication
Document with SharePoint
Budget approx. 2,5 Mio. €
Team size approx. 20 employees

Feb 2012 - Aug 2012

7 months

Poland

On-site

Rollout Coordinator

DB Systel

Rollout coordinator for on-site service setup in Poland, Italy, Switzerland, France, Germany
Transformation management based on Prince2
Set up project structure with MS Project
Implemented WAN MPLS and LAN concept
Established on-site services
Led international communication with each country
ICT management (Active Directory, DNS, security, LDAP, client/server technology, firewall, Citrix, DHCP, etc.)
Set up and managed SIAM
Designed and implemented ITIL processes, designed and implemented escalation management, defined and implemented manager on duty
Established end-user communication
Project reporting
Set up monitoring
Documentation with SharePoint
Budget approx. €1.5M
Team size approx. 10 members

Jan 2012 - Mar 2012

3 months

Germany

As-Is Analysis and Target Concept for LAN and WAN

Fritz Winter GmbH & CO KG

Current network structure (physical and logical)
Spanning Tree, VLAN
IP address structure (IP planning, subnet planning)
Security issues (firewall, DMZ, TACACS, RADIUS)
ITIL process design and implementation
Service concept
UPS (uninterruptible power supply)
Broadband, IPX, Token Ring, etc.
Budget approx. €1.0M
Team size approx. 5 members

Oct 2011 - Dec 2011

3 months

Romania

Subproject Manager for Outsourcing Project

E.ON for T-Systems International GmbH

Transformation planning/migration project for E.ON's international WAN based on Prince2 for the UK, Benelux, Sweden, Denmark, Hungary, Bulgaria, Czech Republic, Romania
Transformation management based on Prince2
Coordinated, defined, implemented and documented project structure with MS Project
Created and implemented WAN MPLS and LAN concept
Executed migration project
Communication with each country
Managed and coordinated providers
Managed and coordinated rollout managers
Change management with CAB, change impact analysis
Contract negotiations
Project documentation
Project reporting
Established end-user communication
Documentation with SharePoint
Set up monitoring
Budget approx. €5M
Team size approx. 50 members

Aug 2011 - Oct 2011

3 months

Belgium

Transition Manager and Coach for Project Management

sds Business Service

Transition manager and coach for project management for the individual companies of the Saint-Gobain group (Germany, Netherlands, Belgium, Luxembourg)
Transition management based on Prince2
Recorded hardware and software assets
Coordinated the service desk for handover
Led international communication with the affected countries
Defined and set up ITIL processes
Set up and managed SIAM
Change management with CAB, change impact analysis
Migrated from the old structure to the new service desk structure
Implemented the new user help desk/service desk
Executed and adapted processes for downstream units
Budget approx. €1M
Team size approx. 15 members

Feb 2011 - May 2011

4 months

France

Bid Manager

T-Systems France

Coordinated proposal creation for Novelis
Proposal for building a data center (spread across Frankfurt, Houston USA, Singapore)
Resource management
Planned 24/7 service desk availability across 3 time zones
Data center services (LAN, SQL databases, Citrix, security, Active Directory, DNS, etc.)
Planned data migration to the new data center
Set up planning for managed workplace
Established communication with each country
Adapted network services (WAN MPLS and LAN) outside and inside the data centers
Implemented computing services into the new structure
Calculated user help desk costs
Project reporting with MS Project
Monitoring based on Business Objects
Budget approx. €4.5M
Team size approx. 8 FTE

Nov 2010 - Jun 2011

8 months

Germany

Subproject Lead for Development of an Operations Concept

Nokia Siemens Network

Coordination, definition, implementation and documentation of operational processes
Development of process design based on ITIL V3.0
Change management with CAB, change impact analysis
Set up and implementation of SIAM
User help desk/service desk incident and problem management
Integration of trouble ticket systems
IPLS, MPLS, IP-based, etc.
Budget approx. €300k
Team size approx. 5 employees

Sep 2010 - Feb 2011

6 months

South Africa

Project Manager for WAN Structures Implementation

MAN AG

MAN carve-out Volkswagen Trucks & Buses for Brazil, Germany, South Africa, India
Transformation management based on Prince2
Project based on carve-out concept, separation of workplaces (MAN, Volkswagen)
Project planning with MS Project
Established communication with the respective countries
Coordination, definition, introduction and documentation of project processes
Implementation of the carve-out based on the existing infrastructure with necessary extensions for strict network separation
Definition of work packages, structuring and implementation of work packages: WAN MPLS, LAN, Citrix, firewall, security, managed workplace, etc., managed file transfer, managed printer and server
Conducted due diligence
Documentation with SharePoint
Reporting and monitoring of the project
Budget approx. €1m
Team size approx. 20 employees

Feb 2010 - Sep 2010

8 months

Berlin, Germany

Program Management/Director

KPMG

Transition from London to Berlin based on Prince2
Coordination, definition and implementation of work packages with MS Project
Migration concept, transition and transformation management for risk management, solution architecture, financial management, etc.
Project due diligence review
Established communication with the respective countries
Project control according to work packages
Resource management of the employees to be deployed
Definition of data center services with implementation of data migration to the new target environment
International leadership and communication with the countries involved (Germany, United Kingdom)
Structuring, implementation and execution of work packages: storage and backup, platform services, application services, internet access, Active Directory, SharePoint, Citrix, file and print services, firewall
Network services connectivity (LAN and WAN MPLS) in the data center
Implementation of computing services (Citrix based) in the new data center
Migration of databases to the new data center
Establishment of the user help desk/service desk according to the target architecture, 24/7/365 in Germany
SAP transition, implementation of new version parallel to restructuring into the new data center
ITIL documentation and implementation and commissioning
Change management with CAB, change impact analysis
Service desk with incident and problem management
Set up and implementation of SIAM
Managed file transfer, managed printer and server
Project reporting (various stakeholders, steering committee, internal, etc.)
Documentation with SharePoint
Project monitoring
Offshore (India) for partial services
Budget approx. €45m
Team size approx. 100 employees

Jul 2009 - Apr 2010

10 months

Munich, Germany

Project Manager and Coach for Project Management

MAN AG

Transition and transformation management in ICT for Brazil, Germany, USA, Canada, South Africa, India
Transition management based on Prince2
Project planning and structuring with MS Project
Create and implement migration concept
International leadership and communication with the countries involved
Definition of work packages
Project due diligence review
Definition, introduction and documentation of project processes
Management of the implementation of work packages (data center, databases, Citrix, LAN, WAN MPLS, etc.)
Set up and implementation of SIAM
Negotiation of acceptance with the end customer
ITIL documentation and implementation
Establishment of a user help desk/service desk with focus on incident and problem management
Transformation of managed workplaces
Change management with CAB, change impact analysis
Documentation with SharePoint
Project reporting
Set up project monitoring
Budget approx. €1m – €5m
Team size approx. 20 employees

Aug 2008 - Jun 2009

11 months

Germany

Project Manager and Coach in Project Management

MAN IT Services GmbH

Migration, transition and transformation management in ICT for Brazil, Germany, USA, Canada, South Africa
Transition management based on Prince2
Project planning and structuring with MS Project
Definition of work packages
International leadership and communication with the countries involved
Definition, introduction and documentation of project processes
Project due diligence
Management of the implementation of work packages (data center, databases, Citrix, LAN, WAN MPLS, etc.)
ITIL documentation and implementation
Transformation manager of managed workplaces
Established user help desk, service desk specifically for incident and problem management
Set up and management of SIAM
Change management with CAB, change impact analysis
Negotiation of acceptance with the end customer
Reporting
Documentation with SharePoint
Project monitoring
Budget approx. €1m
Team size approx. 20 employees

Dec 2007 - Sep 2009

1 year 10 months

Wolfsburg, Germany

Interim Manager for Worldwide Service Management Setup

Volkswagen AG

Establishing service management worldwide (Germany, Italy, France, Poland, Russia, Czechoslovakia, Hungary, United Kingdom, Spain, Portugal, USA, Mexico, Brazil, Argentina, PR China, Singapore, Malaysia, Korea, Japan, South Africa, India, Australia, New Zealand)
Transition management based on Prince2
Set up project structure with MS Project, executed the project based on defined work packages
International leadership and communication with the respective countries
Coordination, definition, implementation and documentation of operational processes internationally based on ITIL V2.0/V3.0
Established a 24x7 service desk operation in Singapore, aligned with the German service desk and integrated into the overall concept, using Remedy as the base tool
Created and introduced WAN MPLS and LAN concept, liaising with India, Singapore, Germany, USA, South Africa
Set up and implemented SIAM
Managed File Transfer (FTP)
Managed Print Server
Implemented escalation management
Implemented Manager on Duty
Introduced a service management tool
Change management with CAB, change impact analysis
Supplier negotiations, contract negotiations
Implemented operational processes per country, conducted training per country
Operative management, service desk setup, service management, escalations, controlling change, problem and incident processes
Carried out project reporting
Set up user help desk, nearshore (Hungary, Romania, Slovakia) for parts of service desk (3rd level support)
Offshore user help desk (India) for parts of the service structure
Documentation with SharePoint
Set up project monitoring
Budget approx. €10 million
Team size approx. 35 employees

Nov 2007 - Feb 2008

4 months

Switzerland

Project Support for TOTAL VSAT WAN

T-Systems France

Project support for TOTAL VSAT WAN in France and Switzerland
Coordinated, defined, implemented and documented the project structure with MS Project
Coordinated, defined, implemented and documented operational processes based on ITIL V2.0, created operations concept
Implemented escalation management
Implemented Manager on Duty
Supplier negotiations
Project reporting and monitoring

Feb 2007 - Feb 2008

1 year 1 month

Germany

Project Manager for Airbus Asia WAN

Airbus Industries

Project lead for Airbus Asia WAN (PR China, France, Germany), connecting 20 sites in China to the Airbus world in Toulouse and Hamburg
Transition management based on Prince2
Definition of project work packages
Implemented the project structure with MS Project
Coordination, definition, implementation and documentation of processes and services
International leadership and communication with the respective countries (PR China, India, Germany, France)
Alignment of the WAN MPLS concept based on the developed blueprint specifications
Implementation of the WAN MPLS concept according to the blueprint specifications
Set up 24x7 service desk operation in China, including Manager on Duty
Documented and implemented incident, problem and change management
Set up and implemented SIAM
Implemented escalation management
Implemented Manager on Duty
Coordination of the operating units
Reporting
Project monitoring
Budget approx. €25 million
Team size approx. 35 employees

Dec 2006 - Oct 2008

1 year 11 months

Munich, Germany

Subproject Manager for Siemens Share IT Services

Siemens IT Solutions and Services

Subproject manager for Siemens Share IT Services in Munich, Germany, Netherlands, United Kingdom, Switzerland
Transformation management for shared service integration
Controlled the project at the level of the acceptance manager
Project planning and management of the transformation using MS Project
International leadership and communication with the respective countries
Coordination, definition, implementation and documentation of processes
Structured work packages for LAN, WAN MPLS, RAS (Remote Access Service), INAC (Internet Access)
Set up and implemented SIAM
Managed File Transfer, Managed Print Server
Definition, implementation and documentation of services and processes
Interim management until the transfer to operations
Coordination of the operating units
Project reporting and monitoring
Budget approx. €35 million
Team size approx. 50 employees

Sep 2006 - Mar 2007

7 months

Munich, Germany

Project Manager for Implementing a Planning Tool

O2

Project manager for implementing a planning tool for mobile network expansion
Transition management based on Prince2
Project planning and project management
Supplier negotiations with responsibility for results
Managed product selection
Deployment in test environment
Selection and implementation of the chosen product
Coordination of the operating units
Project reporting and monitoring
Budget approx. €0.5 million
Team size approx. 3 employees

Sep 2004 - Aug 2006

2 years

Various Projects

T-Systems International GmbH

Various projects for Siemens AG, EADS, Eurofighter, Airbus, Allianz, Europcar
Transition management, transformation management based on Prince2
Set up project structure with MS Project
Operations concepts, workflow design
Support as service manager for the global user help desk
Coordination, definition, implementation and documentation of operations processes, international based on ITIL V2.0 and V3.0, established escalation management, established manager on duty, established application operations
Set up and implemented SIAM
Change management with CAB
Change impact analysis
Technical basics: Frame Relay, ISDN, Cisco, Nortel, MPLS network, IP-based
Reporting the project to various stakeholders
Monitoring the project

Apr 2004 - Mar 2005

1 year

Germany

Subproject Leader Support of Product Management

T-Systems International GmbH

Support of product management for MPLS/IPLS products

Nov 2003 - Apr 2004

6 months

Herzogenaurach, Germany

Project Manager for Rollout of New Workstations

Adidas

Rollout of new workstations in Germany, France, USA

Jul 2002 - Nov 2003

1 year 5 months

France

Subproject Leader for Operations Preparation

Europcar

Operations preparation in Germany, France, Spain, Italy, Portugal, UK

Jul 2002 - Jun 2003

1 year

Austria

Project Manager for Onboarding New Banks

IT-Austria

Onboarding new banks for basic WAN MPLS and LAN

Jul 2002 - Oct 2002

4 months

Germany

Subproject Manager for the setup of a service desk

Deutsche Bank

Setup of a service desk

Dec 2001 - Jun 2002

7 months

Italy

Subproject Manager for WAN MPLS and LAN network takeover

Siemens AG

WAN MPLS and LAN network takeover in Italy

May 2001 - Jul 2001

3 months

Germany

Project Manager for system and network analysis

Drechselmayer Kabelsysteme

System and network analysis

Jan 2001 - Dec 2001

1 year

Switzerland

Subproject Manager

Hypovereinsbank

Subproject Manager for encryption infrastructure in Germany, Switzerland, Austria

May 2000 - Aug 2000

4 months

Germany

Project Manager for the connection to Deutsche Börse

RaboBank Deutschland

Connection to Deutsche Börse

Mar 2000 - Dec 2000

10 months

Hanover, Germany

Project Manager and Coach in Project Management

Berufsgenossenschaft Bau

Restructuring of LAN network

May 1999 - Jan 2001

1 year 9 months

Menden, Germany

Project Manager for Year 2000 Conversion

Kabelmetall Menden

Year 2000 conversion of a production control system

Apr 1998 - May 2000

2 years 2 months

Libyan Arab Jamahiriya (Libya)

Consultant for Network Implementation and Data Center Expansion

Veba Oil & Gas Operations Libya

Consulting for network implementation and data center expansion

May 1997 - Mar 2000

2 years 11 months

Munich, Germany

Subproject Manager for a New WAN MPLS Environment

Hypovereinsbank

Subproject manager for a new WAN MPLS environment/migration project

Jan 1989 - Dec 1997

9 years

Lecturer/Trainer

Digital Equipment

Lecturer/Trainer Programming
Lecturer/Trainer Operating System
Lecturer/Trainer WAN and LAN Technology

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Banking and Finance, Automotive, Manufacturing, Energy, and Telecommunication.

Information Technology

Banking and Finance

Automotive

Manufacturing

Energy

Telecommunication

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Operations, Quality Assurance, Procurement, and Product Development.

Information Technology

Project Management

Operations

Quality Assurance

Procurement

Product Development

Skills

Project Management According To Prince2
Program Manager
Test Manager
Transition Manager
Transformation Manager
Operating Target Model
International Leadership (E.g. Germany, China, India, Singapore, France, United Kingdom, Italy, Russia, Usa, Mexico, Brazil, Argentina, Paraguay, Etc.)
Service Management According To Itil
Process Management Based On Itil
Stakeholder Management
Solution Analysis
Presentation Skills
Analytical Mindset
Goal Orientation
Team Player
Test Manager
Change Management
End-user Onboarding And Enablement
Interdisciplinary And Independent Working Style
High Social Skills
Operating Systems (Unix, Ms-windows, Openvms)
Hardware (Cisco, Ibm, Motorola, Nortel, Hewlett Packard, Etc.)
Networks (Lan/wan, Tcp/ip, Decnet, Terminal Server) And Telecommunications (Mpls, Voip, Frame Relay, Atm)
Databases (Oracle, Rdb, Ms Access)
Cloud Infrastructure, Business Integration, Public Cloud, Private Cloud, Hybrid Cloud, Enterprise Cloud
Itsm, Remedy
Servicenow (Itsm, Itom, Spm, Csdm)
Managed File Transfer
Managed Printer And Print Server
Sharepoint
Citrix, Active Directory, Dns, Dhcp
Security, Security Concepts
Back-office Applications Ms Office, Ms Project, Ms Visio, Ms Excel, Ms Word, Ms Access, Jira, Jira Xray, Bi, Confluence, Azure Devops, Ms Dynamics, Kanban, Process Modeling
Programming In Office Applications
Itil V4 (Not Certified) As Basis, Self-study
Itil V3 (Not Certified) As Basis, Self-study
Prince2 (Not Certified) As Basis, Self-study
Scrum Master (Not Certified) As Basis, Self-study
Program Management, Project Management And Rollout Management In Ict, Telecommunications, And Operations Processes
Interim Management In Service Management For Ict, Data Center Operations, User Help Desk/service Desk, Delivery Management
Operations Manuals Created Based On Itil Best Practices, Definition, Implementation And Documentation Of Operations Processes And Operational Readiness According To The Itil V3.0/v4.0 Best Practice Standards, Change Management, Incident Management, Problem Management, Process Documentation And Application Operations
Defined And Implemented Escalation Management
Established Manager On Duty
Test Manager
Sap Structure Knowledge As Project Manager
Setup Of Service Desk, User Help Desk
Transition And Transformation Of Workplaces/end User Computing
Requirements Management, Demand Management
Reporting Based On Infovista And Business Objects Etc.
Contract Management, Contract Management
Coaching In Project Management And Program Management
Prepare And Deliver Presentations, Lessons Learned
Scheduling And Automation
Automotive Suppliers, Automotive, Banking, Electrical/electronics Industry, Manufacturing Industry, Oil And Gas Industry, It Services, Mechanical Engineering, Hardware/software Companies, Insurance

Languages

German

Native

English

Advanced

French

Intermediate

Spanish

Elementary

Italian

Elementary

Education

Oct 1983 - Jun 1988

Technical University of Munich

Dipl.-Ing. Mechanical Engineering - Process Engineering · Process Engineering · Munich, Germany

Oct 1980 - Jun 1983

Technical University of Munich

Physics · Munich, Germany

Oct 1968 - Jun 1979

High School

High School Diploma

Certifications & licenses

ISO 27001 certification

Project management IHK Regensburg

Statistics

Experience

Total positions 60

Experience in Information Technology 20.5 y

Avg length 9 m

Longest experience 8 y 11 m

Global Experience

Countries worked in 11 (Germany, Switzerland, France, Italy, Austria, +6)

Primary country Germany

Expertise

Recent roles Test Manager and Subproject Manager, Subproject Manager Test & Acceptance, ServiceNow Expert/Architect

Main industries Information Technology, Banking and Finance, Automotive

Main business areas Information Technology, Project Management, Operations

Qualifications

Highest degree Bachelor

Certifications earned 2

Profile

Created

January 2025

Last Update

March 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

What languages does Ralf speak?

Ralf speaks the following languages: German (Native), English (Advanced), French (Intermediate), Spanish (Elementary), Italian (Elementary).

How many years of experience does Ralf have?

Ralf has at least 35 years of experience. During this time, Ralf has worked in at least 54 different roles and for 56 different companies. The average length of individual experience is 1 year and 7 months. Note that Ralf may not have shared all experience and actually has more experience.

What roles would Ralf be best suited for?

Based on recent experience, Ralf would be well-suited for roles such as: Test Manager and Subproject Manager, Subproject Manager Test & Acceptance, ServiceNow Expert/Architect.

What is Ralf's latest experience?

Ralf's most recent position is Test Manager and Subproject Manager at SvenMahn IT GmbH & Co. KG.

What companies has Ralf worked for in recent years?

In recent years, Ralf has worked for SvenMahn IT GmbH & Co. KG, Deutsche Telekom Business Solutions GmbH, LBBW, DB Cargo, and Die Autobahn GmbH des Bundes.

Which industries is Ralf most experienced in?

Ralf is most experienced in industries like Information Technology, Banking and Finance, and Automotive. Ralf also has some experience in Manufacturing, Energy, and Telecommunication.

Which business areas is Ralf most experienced in?

Ralf is most experienced in business areas like Information Technology, Project Management, and Operations. Ralf also has some experience in Quality Assurance, Product Development, and Procurement.

Which industries has Ralf worked in recently?

Ralf has recently worked in industries like Information Technology, Banking and Finance, and Manufacturing.

Which business areas has Ralf worked in recently?

Ralf has recently worked in business areas like Project Management, Information Technology, and Quality Assurance.

What is Ralf's education?

Ralf holds a Bachelor in Process Engineering from Technical University of Munich.

Does Ralf have any certificates?

Ralf has 2 certificates. These include: ISO 27001 certification and Project management IHK Regensburg.

What is the availability of Ralf?

Ralf will be available full-time from April 2026.

What is the rate of Ralf?

Ralf's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.