Ralf Barthel - Test Manager & IT Project Lead, 37 Years

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Germany

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Experience

Jan 2025 - Present

1 year 9 months

Test Manager and Subproject Manager

SvenMahn IT GmbH & Co. KG

Managed the Test & Acceptance & Quality Assurance subproject
Project/program management according to Prince2
Created and updated the subproject plan
Managed resources
Created and carried out tests, created tests in Azure DevOps, MS Dynamics etc.
Process modeling
Documented project progress with PowerPoint and SÖREN (in-house development)
Acceptance of the respective tests by the end customer
Monitoring and reporting of the subproject
Budget: N/A
Team: 4 people

May 2024 - Aug 2024

4 months

Germany

Subproject Manager Test & Acceptance

Deutsche Telekom Business Solutions GmbH

Managed the Test & Acceptance subproject
Project/program management according to Prince2
Created and updated the subproject plan
Stakeholder management
Connection and enablement of end users
Established change management
Created system and integration tests
Created resource requirements and resource planning
Managed resources
Carried out tests, including smoke tests
Documented tests in Jira, Jira Xray
Set up SIAM
Documented project progress with Jira and PowerPoint
Acceptance of the respective tests by the end customer
Monitoring and reporting of the subproject
Budget: N/A
Team: 4 people

Apr 2023 - May 2024

1 year 2 months

Germany

ServiceNow Expert/Architect

LBBW

Project based on Prince2 and Scrum, agile transition management
Operational Excellence in ServiceNow, Operational Target Model
Change Manager including CAB, E-CAB
Created the change management concept
Created the incident management concept
Created the problem management concept
Set up and managed several project teams with ServiceNow SPM
Created the project roadmap based on ServiceNow SPM
Created and carried out tests with ServiceNow and Jira and KANBAN
Carried out tests based on JIRA, Jira Xray, smoke tests, operational tests
Tracked project KPI’s based on ServiceNow SPM
Resource management based on ServiceNow SPM
Reporting with ServiceNow SPM and Performance Analytics
Implemented according to ITIL and TOGAF
Implemented SIAM
Process modeling
Stakeholder management
Connection and enablement of end users
Established change management
Monitoring with ServiceNow SPM
Reporting on project status (C-level communication, stakeholders, senior management) based on ServiceNow Dashboards and SPM
Considered regulatory and legal requirements, e.g. BAIT
Risk management ServiceNow Dashboards
Scheduling, automation
Set up and implemented ServiceNow as SaaS
Change management training

Nov 2022 - Jan 2023

3 months

Germany

ServiceNow Asset Manager

DB Cargo

Basis in ServiceNow
Asset Manager
Classification and differentiation of assets
Asset reporting with ServiceNow

Oct 2022 - Jan 2023

4 months

Germany

ServiceNow Expert/Architect

Die Autobahn GmbH des Bundes

Operational Excellence in ServiceNow
Operational Target Model
Incident Manager
Problem Manager
Reporting with ServiceNow
Monitoring with ServiceNow

Sep 2022 - Feb 2023

6 months

Germany

Project Manager

Axians IT Security GmbH

Project setup according to Prince2
Transition Management
Communication framework created and implemented
Project plan maintenance
Regular meetings
Reporting
Monitoring

Apr 2022 - Oct 2022

7 months

Switzerland

Interim Head of Datacenter and ICT

GIB Solutions AG

Management of the Datacenter and ICT
Based on Scrum and waterfall methodology
Workforce planning, shift operations
User Help Desk integrated
Operational Target Model
ISO 27001 certification
Establishment of the overall structure UHD, ICT, Datacenter, administrative interface
Communication with C-Managers and stakeholders
Ordering processes
Reporting

Nov 2021 - Mar 2022

5 months

Italy

Project Manager MAN NSC Site Survey

MAN SE

Project definition created according to Prince2, including all infrastructure tasks (LAN/WAN/WLAN, Workplace, Datacenter etc) and applications
Project plan created based on Prince2
Project resources allocated
Transition Management
International leadership and communication with the countries affected
Stakeholder management
Process modeling
Integration and end-user enablement
Establishment of change management
Tools processed to store results (LEANIX, ITOP, CMDB etc)
Site Survey conducted
Site Survey results prepared
Site Survey status report created
Site Survey final report created

Oct 2021 - Sep 2022

1 year

Switzerland

ServiceNow Expert/Architect

Dormakaba AG

Project created based on Prince2
Project status reporting at C-Level
Project setup with different contacts and sub-projects using ServiceNow SPM
Establishment and management of several project teams using ServiceNow SPM
Project roadmap created, based on ServiceNow SPM
Project tracking using ServiceNow SPM
Resource Management using ServiceNow SPM
Operational Excellence in ServiceNow
Operational Target Model
Change Manager including CAB
Problem Manager
Incident Manager
Implementation according to ITIL and TOGAF
Stakeholder management
Integration and end-user enablement
Establishment of change management
Scheduling, automation, process modeling
Tests conducted
Tracking project KPIs with ServiceNow SPM
Resource management based on ServiceNow SPM
Reporting with ServiceNow SPM to C-Level Management, stakeholders and Senior Management
Reporting with dashboards in ServiceNow, Performance Analytics
Monitoring with ServiceNow SPM and dashboards
Collaboration with different Project Managers, Department Heads, Senior Management and other stakeholders

Jun 2021 - Sep 2021

4 months

Germany

Project Manager for the relocation of an office

Wordline GmbH

Project set up according to Prince2
Transformation Management
Project reports created
Project staff managed
Dashboard created
Communication with C-Level
Stakeholder management
Integration and end-user enablement
Establishment of change management
Locations selected, relocation organized
Monitoring and reporting created
Cost control
Quality control

Mar 2021 - Aug 2021

6 months

Germany

ITIL Expert, ServiceNow Subproject Manager

MEAG ERGO Asset Management GmbH

Set up project management based on Prince2 with ServiceNow SPM
Transformation management
Resource management based on ServiceNow SPM
Tracking KPI development based on ServiceNow SPM
Harmonizing incident management
Creating ITIL documents
Creating ITIL ServiceNow templates
Implemented SIAM concept
Tracking the project with ServiceNow SPM
Resource management based on ServiceNow SPM
Reporting with ServiceNow SPM
Reporting with dashboards in ServiceNow
Taking regulatory and legal requirements into account, e.g. BAIT
Monitoring with ServiceNow SPM

Jul 2020 - Mar 2021

9 months

Germany

Service Manager and Project Manager

Transformation BS GmbH & Co KG

Service Manager for Carve Out project at Siemens
Project Manager for Siemens transition project
Project Manager/Program Manager according to Prince 2, various projects
Defining work packages, budget control, resource planning
CAB meeting
Software development meeting
Scheduling, automation
Transformation of End User Computing
Set up and managed IAM
Set up and implemented SIAM
Communication at CIO level and with parts of the Management Board
Managed the setup and integration of SAP modules
Reporting on various processes and tasks
Reporting on time planning for various projects
Reporting on project progress for various projects
Management of near shore vendors/providers
Process design
Budget depending on size, from 50.000€ to 750.000€
Team of 50 FTE

Jun 2020 - Aug 2020

3 months

Germany

ServiceNow Expert/Architect

RWE

Project status reporting at C-level
Set up the project according to Prince2 with various contacts and subprojects
Handling changes and configuration topics
Leading the CAB
Leading the CMDB regular meeting
Escalation of changes and configuration topics
Created, coordinated and updated Service Now on-call concepts
Reporting on changes and configuration topics
Monitoring of changes and configuration topics

Oct 2019 - Apr 2020

7 months

Germany

Project Manager

Compusafe Data Systems AG

Projects for 24/7 manufacturing support
IAM Single Sign On project, etc.
Transition and transformation project for workplaces/End User Computing based on ServiceNow SPM
Set up Service Desk around the world in Munich, Singapore, Houston USA, based on cloud structure; set up and implemented SIAM
SQL Alwayson setup project in Munich, Singapore, Houston USA, based on cloud structure
End-of-life project for servers and workplaces in Munich, Singapore, Houston USA, based on cloud structure
International leadership and communication with the countries concerned
Stakeholder management
Integration and enablement of end users
Process modeling
Establishment of change management
Budget planning carried out
Dashboard definition in ServiceNow and regular reporting to stakeholder management and senior management based on ServiceNow
Task definition in ServiceNow SPM
Use of Jira
Implementation of SIAM
Resource calculation in ServiceNow SPM
Definition of time frames in ServiceNow SPM
MS Office, MS Project, Jira, Visio, Service Now
ServiceNow system support
Budget 75.000€ up to 1.250.000€
Team of up to 50 FTE

Oct 2019 - Jan 2020

4 months

Germany

SharePoint Manager

Continental AG

Implementing SharePoint requirements
Assessing the current SharePoint setup
Defining SharePoint target state
Implementing the target state
Reporting on current target achievement

Apr 2019 - Jul 2019

4 months

Germany

ITIL Framework Specialist

UNISYS

Analysis of business transactions
Designed and implemented ITIL processes
Designed and implemented escalation management
Defined and implemented Manager on Duty
Created service specifications and requirements specifications
Set up SLA reporting
Created contract draft

May 2018 - May 2019

1 year 1 month

Germany

Change and Configuration Manager / ITSM Expert/Architect

BITMARCK GmbH

Escalation of Changes and Configuration, coordination and structuring of the resulting projects
Processing Changes and Configuration Topics
Management of the CAB
Management of the CMDB Jour Fix
Developed ServiceNow and on-call concepts
Scheduling, automation
Escalation of Changes and Configuration Topics
Reporting on Changes and Configuration Topics
Monitoring of Changes and Configuration Topics

Feb 2018 - Apr 2018

3 months

Austria

Incident Manager / ServiceNow Expert/Architect

Uniqa Versicherungs AG Österreich

Set up projects according to Prince2 with different contacts and subprojects
Managed the ServiceDesk Performance ServiceNow
On-call basis ServiceNow
Project status reporting at C-level based on ServiceNow for stakeholders and senior management
Developed on-call concepts
SLA definition, SLA handling, KPI‘s
Processing incidents
Escalation of incidents
Reporting
Monitoring

Jun 2017 - Oct 2017

5 months

Berlin, Germany

Project Manager

Vattenfall AG

Island operation project for the Berlin power grid
Project for the LEAG Data Centre Migration Outsourcing Deal, Carve Out
Project Transition Manager for Managed Workplace
Rebuilt the Service Desk, transition of the Service Desk
Implemented applications
Set up and implemented SIAM
Infrastructure concept and setup
LAN concept and setup
WAN MPLS concept and setup
ICT management and coordination
Monitoring of all results of the respective projects
Managed File Transfer (FTP etc)
SharePoint for documentation
Developed and managed project definition
Project plan based on the project definition
Set up and carried out communication plan
Budget 450.000€ and 1.000.000€
Team of approx. 12 people

Jan 2017 - May 2017

5 months

Switzerland

Project Manager

Akorn AG Switzerland

Stakeholder communication for all providers
Stakeholder management
Connection and enablement of end users
Establishment of change management
Created migration concept
Created and managed project definitions
Data Centre Migration setup, planned with a new structure, production data management, expanded system landscape
Built cloud-based structure
Process data processing
Set up and carried out project monitoring
Implemented the Managed Datacenter (UNIX, Windows XP, Windows 7)
Implemented the Managed Workplace (Windows XP, Windows 7)
Structured and managed infrastructure
Implemented WAN MPLS and LAN concept
ICT management (Active Directory, DNS, DHCP, Security, LDAP, Client/Server technology, Firewall, Citrix etc.)
Set up and implemented SIAM
Managed File Transfer (FTP), Managed Printer and Printserver
System design
Planning and implementation of desktop equipment
Set up, managed and carried out tests
Project reporting tailored to stakeholders, Steering Committees, internal project etc.)
Implemented escalation management
Documentation with SharePoint
Budget from 150.000 to 1.300.000€
Team depending on the project, 5 to 25 FTE

Apr 2016 - Jan 2017

10 months

Germany

Substream Lead

T-Systems

ThyssenKrupp infrastructure/network setup and consolidation, coordination and structuring of the Network Management substream based on Prince2
Set up Transition Management according to Prince2
Set up project plan with MS Project, carve-out project
Resource planning
DNS/DHCP/Firewall/LAN/WAN
Set up and implemented SIAM
Security adjustments/rebuild
Adaptation of the IT infrastructure
Staff management, reorganization of the IT team, selection based on employee skills
End User Computing in a network context
Transition project for Managed File Transfer, Managed Printer and print server
Communication with CIO and, where applicable, senior management/company management
Reporting of individual processes and tasks to CIO
Relocation of SAP modules
Set up and managed tests/smoke tests
Monitoring of individual processes and tasks
Negotiations with suppliers, providers/vendors
Budget: 500.000€
Team 25 FTE

Nov 2015 - Mar 2016

5 months

Germany

Interim Service Manager

Schunk

Coordination and structuring of Service Management based on the ITIL Framework, ServiceNow expert/architect
Restructuring and reorganization of Service Management
Incident, Problem, Change, Demand Management, requirements reporting
CMDB structuring and analysis
Handling various processes according to ITIL V3.0, implementing various additional processes
Set up and implemented SIAM
Invoice checking, requirements reporting
Resource planning
Adaptation of the IT infrastructure to modern requirements
Staff management, reorganization of the IT team, selection based on employee skills
Communication with CIO and, where applicable, senior management/company management
Reporting of individual processes and tasks to CIO
Monitoring of individual processes and tasks
Negotiations with suppliers, providers/vendors, User Help Desk
Team 25 MA

Jul 2015 - Dec 2015

6 months

France

Move Manager

Allianz

Coordination of the move and migration of the data centers from Milan to Frankfurt and Paris (Germany, Italy, France), project management based on Prince2
Transformation Management and project setup according to Prince2
Set up and managed schedule and budget
International management and communication with the affected countries
Data Centre migration from Milan to Frankfurt
Definition of TMinus Plan
Setup of the runbook
System design for the systems to be moved
Coordination of the move, Apache, Cisco, MS SQL V?, Oracle V?, UNIX derivatives (RedHat, Linix, etc.)
Escalation management
Project monitoring
Project reporting
Team 5 MA

May 2015 - Aug 2015

4 months

India

Rollout Manager

Volkswagen Financial Services

Preparation and execution of the global rollout based on Prince2, coordination of global rollout management in Wolfsburg, Braunschweig, Seoul Korea, Singapore, Detroit USA, Dallas USA, Cape Town South Africa, Sao Paolo Brazil, India, etc.
Client-based authentication 802.1X, IAM
Transition Management setup of the project according to Prince2, defining work packages
Creating the project plan baseline
Handling the work packages
Definition of the global service infrastructure
International management and communication with the respective countries
Preparing the site survey
Preparing the rollout
Set up, managed and conducted IAM and smoke tests
Set up and implemented SIAM
Monitoring and reporting on the subproject
Defining escalation management
Monitoring project progress
Project documentation
Creating reports

Feb 2015 - Mar 2015

2 months

Munich, Germany

Release Manager

Stadtwerke München

Service Management activities
Coordination between requirements management, development management and test environment, ITIL-based
Working with Omnitracker
Use of SAP
ITIL processes
Coordinating results
Reporting and monitoring

Oct 2014 - Nov 2014

2 months

Bonn, Germany

Consulting Mandate

Postbank Bonn

Analysis of Demand Management and stakeholder management for the Postbank Demand Management department
Analysis of the IT demand process
Analysis of the tool landscape
Evaluation of the results
Reporting to management
Budget 50.000 €
Team 7 employees

Jun 2014 - Dec 2014

7 months

Bern, Switzerland

Project Manager

Swisscom

Preparation of Enterprise Cloud, stakeholder portfolio manager Swisscom, Scrum-based
Transformation management setup of the project according to Price2, defining work packages
Created the baseline for the project plan
Processing the work packages
Reporting to management for Enterprise Cloud (Hybrid Cloud, Private Cloud, Public Cloud)
System design
Monitoring project progress
Project documentation
Creating reports
Monitoring the project
Budget 2.0 Mio CHF
Team 10 FTE

Mar 2014 - Aug 2014

6 months

Germany

Process Consultant

SAP AG

Design of ITIL-oriented processes for cloud projects
Process design for cloud computing
ITIL process design and implementation
Adapted SAP structure to the new ITIL process landscape
Integration of internal operations teams into the customer's operations team structures
Documentation of the process design
Team size 10 employees

Jul 2013 - Aug 2013

2 months

Germany

Project Manager for ITIL-Based Implementation

NCR GmbH

Set up the project according to ITIL V3.0
Defined and implemented the main processes Incident, Problem, Change, Service Request, Asset
Monitoring with SMARTS
Documentation with Sharepoint
Cisco Collaboration setup
Monitoring the project
Reporting to the customer
Team: 10 employees

Jul 2012 - Sep 2013

1 year 3 months

Germany

Program Manager/Director

EON

Transition/Transformation/Outsourcing/Migration project with provider management in France and Germany, based on Prince2
Transformation management, program manager based on Prince2
Stakeholder communication for all providers/vendors
Data Centre migration from Paris/France to Hannover
Created a migration concept for the Data Centre
Created and managed the project definition
International leadership and communication with the affected countries
Stakeholder management
Connection and enablement of end users
Established change management
Set up and managed SIAM
Set up and carried out project monitoring
Implemented the Managed Datacenter project (UNIX, Windows XP, Windows 7)
Implemented the Managed Workplace project (Windows XP, Windows 7)
Implemented WAN MPLS and LAN concept
ICT management (Active Directory, DNS, DHCP, Security, LDAP, Client/Server technology, Firewall, Citrix etc.)
Managed Workplace/Desktop configuration, reinstallation, defining lifecycle processes etc.
Managed File Transfer, Managed Printer and Server
Project reporting (stakeholder-specific, Steering Committees, project internal etc.)
System design
ITIL process design and implementation
Implemented escalation management
Implemented Manager on Duty
Established User Help Desk/Service Desk and created documentation
Outsourcing of parts of Service Management (Near Shore, Off Shore)
Change management with CAB, Change Impact Analysis
Set up end-user communication
Documentation with Sharepoint
Budget approx. 2,5 Mio. €
Team size approx. 20 employees

Feb 2012 - Aug 2012

7 months

Poland

On-site

Rollout Coordinator

DB Systel

Rollout Coordinator for setting up On-Site Services in Poland, Italy, Switzerland, France, and Germany
Transformation management based on Prince2
Set up project structure with MS Project
Implemented WAN MPLS and LAN concept
Set up On-Site Services
International leadership and communication with the respective countries
ICT management (Active Directory, DNS, Security, LDAP, Client/Server technology, Firewall, Citrix, DHCP, etc.)
Set up and managed SIAM
Designed and implemented ITIL processes, designed and implemented escalation management, defined and implemented Manager on Duty
Set up End-User communication
Project reporting
Set up monitoring
Documentation with Sharepoint
Budget approx. 1,5 Mio. €
Team size approx. 10 employees

Jan 2012 - Mar 2012

3 months

Germany

As-Is Analysis and To-Be Concept for the LAN and WAN

Fritz Winter GmbH & CO KG

Current network structure (physical and logical structure)
Spanning Tree, VLAN
IP address structure (IP planning, subnet planning)
Security issues (Firewall, DMZ, TACACS, Radius)
Design and implementation of ITIL processes
Service concept
UPS (uninterruptible power supply)
Broadband, IPX, Token Ring, etc.
Budget approx. 1.0 Mio. €
Team size approx. 5 employees

Oct 2011 - Dec 2011

3 months

Romania

Sub-Project Manager Outsourcing Project

EON for T-Systems International GmbH

Transformation planning/migration project for E.ON's international WAN, based on Prince2, for Great Britain, Benelux, Sweden and Denmark, Hungary, Bulgaria, Czech Republic, Romania
Transformation management based on Prince2
Coordination, definition, implementation, and documentation of the project structure with MS Project
Create and implement WAN MPLS and LAN concept
Implement migration project
Communication with the respective countries
Management and coordination of providers
Management and coordination of rollout managers
Change management with CAB, change impact analysis
Contract negotiations
Project documentation
Project reporting
Set up End-User communication
Documentation with Sharepoint
Set up monitoring
Budget approx. 5 Mio. €
Team size approx. 50 employees

Aug 2011 - Oct 2011

3 months

Belgium

Transition Manager and Coach for Project Management

sds Business Service

Transition Manager and Coach for Project Management for the individual companies of the Saint Gobain Group (Germany, the Netherlands, Belgium, Luxembourg)
Transition management based on Prince2
Recording of HW and SW assets
Coordination of the Service Desk for the handover
International leadership and communication with the affected countries
Definition and setup of ITIL processes
Set up and managed SIAM
Change management with CAB, change impact analysis
Transition from the old structure to the new Service Desk structure
Implementation of the new User Help Desk/Service Desk
Implementation and adjustment of processes for the downstream units
Budget approx. 1 Mio. €
Team size approx. 15 employees

Feb 2011 - May 2011

4 months

France

Bid Manager

T-Systems Frankreich

Coordination of the bid preparation for Novelis
Bid for setting up a data center (distributed across Frankfurt, Houston USA, Singapore)
Resource management
Service Desk availability planned for 3 time zones, 365x7x24
Data Centre Services (LAN, SQL databases, Citrix, Security, Active Directory, DNS, etc.)
Planning the data migration to the new Data Center
Planning for Managed Workplace
Set up communication with the respective countries
Adjustment of Network Services (WAN MPLS and LAN) outside and within the Data Centers
Implementation of Computing Services in the new structure
Determined User Help Deks costs
Project reporting with MS Project
Monitoring based on Business Object
Budget approx. 4,5 Mio. €
Team size approx. 8 FTE

Nov 2010 - Jun 2011

8 months

Germany

Subproject Management for the Creation of an Operating Concept

Nokia Siemens Network

Coordination, definition, implementation and documentation of operating processes
Development of the process design based on ITIL V3.0
Change management with CAB, change impact analysis
Set up and implemented SIAM
User Help Desk/Service Desk incident and problem management
Tool integration of trouble ticket systems
IPLS, MPLS, IP-based etc.
Budget approx. € 300 thousand
Team size approx. 5 employees

Sep 2010 - Feb 2011

6 months

South Africa

Project Manager for the Implementation of WAN Structures

MAN AG

MAN carve-out from Volkswagen Trucks & Busses for Brazil, Germany, South Africa and India
Transformation management based on Prince2
Project based on a carve-out concept, separating the workplaces (MAN, Volkswagen)
Project planning based on MS Project
Set up communication with the respective countries
Coordination, definition, introduction and documentation of project processes
Implementation of the carve-out based on the existing infrastructure, including the extensions required to achieve strict network separation
Definition, structuring and implementation of the work packages WAN MPLS, LAN, Citrix, Firewall, Security, Managed Workplace etc., Managed File Transfer, Managed Printer and Server
Conducted due diligence
Documentation with Sharepoint
Project reporting and monitoring
Budget approx. € 1 million
Team size approx. 20 employees

Feb 2010 - Sep 2010

8 months

Berlin, Germany

Programme Management/Director

KPMG

Transition from London to Berlin based on Prince2
Coordination, definition and implementation of work packages with MS Project
Migration concept, transition and transformation management for risk management, solution architecture, financial management etc.
Due diligence review of the project
Set up communication with the respective countries
Managed the project according to the work packages
Resource management for the employees to be transferred
Definition of Data Center Services and implementation of data migration to the new target environment
International leadership and communication with the affected countries (Germany, United Kingdom)
Structuring, implementation and deployment of the work packages Storage and Backup, Platform Services, Application Services, Internet Access, Active Directory, Sharepoint, Citrix, File and Print Services, Firewall
Network Services connection (LAN and WAN MPLS) in the Data Center
Implementation of Computing Services (Citrix-based) in the new Data Center
Migration of the databases to the new Data Center
Set up the User Help Desk/Service Desk according to the target architecture, 247365 in Germany
SAP transition, implementation of a new version in parallel with the restructuring in the new Data Center
ITIL documentation, implementation and commissioning
Change management with CAB, change impact analysis
Service Desk with incident and problem management
Set up and implemented SIAM
Managed File Transfer, Managed Printer and Server
Project reporting (different stakeholders, Steering Committee, internal stakeholders etc.)
Documentation with Sharepoint
Project monitoring
Offshore delivery of partial services (India)
Budget approx. € 45 million
Team size approx. 100 employees

Jul 2009 - Apr 2010

10 months

Munich, Germany

Project Manager and Coach for Project Management

MAN AG

Transition and transformation management in the ICT area for Brazil, Germany, USA, Canada, South Africa and India
Transition management based on Prince2
Project planning and structuring with MS Project
Creation and implementation of a migration concept
International leadership and communication with the affected countries
Definition of the work packages
Due diligence review of the project
Definition, introduction and documentation of project processes
Management of the implementation of the work packages (Data Center, databases, Citrix, LAN, WAN MPLS etc.)
Set up and implemented SIAM
Negotiation of acceptance with the end customer
ITIL documentation and implementation
Set up a User Help Desk/Service Desk with a focus on incident and problem management
Transformation of Managed Workplaces
Change management with CAB, change impact analysis
Documentation with Sharepoint
Project reporting
Set up monitoring
Budget approx. € 1 million – 5 million
Team size approx. 20 employees

Aug 2008 - Jun 2009

11 months

Germany

Project Manager and Coach in Project Management

MAN IT Services GmbH

Migration, transition and transformation management in the ICT area for Brazil, Germany, USA, Canada and South Africa
Transition management based on Prince2
Project planning and structuring with MS Project
Definition of the work packages
International leadership and communication with the affected countries
Definition, introduction and documentation of project processes
Due diligence of the projects
Management of the implementation of the work packages (Data Centre, databases, Citrix, LAN, WAN MPLS etc.)
ITIL documentation and implementation
Transformation manager for Managed Workplaces
Set up a User Help Desk and Service Desk, specifically for incident and problem management
Set up and managed SIAM
Change management with CAB, change impact analysis
Negotiation of acceptance with the end customer, project reporting
Documentation with Sharepoint
Project monitoring
Budget approx. € 1 million
Team size approx. 20 employees

Dec 2007 - Sep 2009

1 year 10 months

Wolfsburg, Germany

Interim Manager Global Service Management Setup

Volkswagen AG

Global Service Management setup (Germany, Italy, France, Poland, Russia, Czechoslovakia, Hungary, Great Britain, Spain, Portugal, USA, Mexico, Brazil, Argentina, PR China, Singapore, Malaysia, Korea, Japan, South Africa, India, Australia, New Zealand)
Transition Management based on Prince2
Project structure set up with MS Project, project execution based on the defined work packages
International leadership and communication with the respective countries
Coordination, definition, implementation and documentation of operational processes, internationally based on ITIL V2.0/V3.0
Set up the 24*7 Service Desk operation in Singapore, coordinated with the German Service Desk and integrated it into the overall concept, based on the Remedy tool
WAN MPLS and LAN concept created and introduced, coordination with India, Singapore, Germany, USA, South Africa
SIAM set up and implemented
Managed File Transfer (FTP)
Managed Print Server
Escalation management implemented
Manager on Duty implemented
Introduction of a Service Management tool
Change Management with CAB, Change Impact Analysis
Supplier negotiations, contract negotiations
Implementation of operational processes per country, training conducted for each country
Operational management, Service Desk setup, Service Management, escalations, coordination of the Change, Problem and Incident processes
Project reporting carried out
User Help Desk set up, nearshore (Hungary, Romania, Slovakia) delivery of parts of the Service Desk services (3rd Level Support)
User Help Desk offshore (India) for parts of the Service structure
Documentation with Sharepoint
Project monitoring set up
Budget approx. 10 Mio. €
Team size approx. 35 MA

Nov 2007 - Feb 2008

4 months

Switzerland

Project Support TOTAL VSAT WAN

T-Systems France

Project support for TOTAL VSAT WAN France, Switzerland
Coordination, definition, introduction and documentation of the project structure with MS Project
Coordination, definition, implementation and documentation of operational processes based on ITIL V2.0, creation of an operating concept
Escalation management implemented
Manager on Duty implemented
Supplier negotiations
Project reporting and monitoring

Feb 2007 - Feb 2008

1 year 1 month

Germany

Project Manager Airbus Asia WAN

Airbus Industries

Project management for Airbus Asia WAN (PR China, France, Germany), connecting 20 sites in China to the Airbus global network in Toulouse and Hamburg
Transition Management based on Prince2
Definition of project work packages
Implementation of the project structure with MS Project
Coordination, definition, introduction and documentation of processes and services
International leadership and communication with the respective countries (PR China, India, Germany, France)
Coordination of the WAN MPLS concept based on the Blueprint specification to be developed
Implementation of the WAN MPLS concept according to the Blueprint specification
Set up the 24*7 Service Desk operation in China, including Manager on Duty
Incident, Problem and Change Management documented and implemented
SIAM set up and implemented
Escalation management implemented
Manager on Duty implemented
Coordination of the operating units
Reporting
Project monitoring
Budget approx. 25 Mio. €
Team size approx. 35 MA

Dec 2006 - Oct 2008

1 year 11 months

Munich, Germany

Sub-Project Manager for Siemens Share IT Services

Siemens IT Solutions and Services

Sub-Project Manager for Siemens Share IT Services, Munich, Germany, Netherlands, Great Britain, Switzerland
Transformation Management Shared Service Integration
Managed the project at Acceptance Manager level
Managed project planning and project management for the transformation with MS Project
International leadership and communication with the respective countries
Coordination, definition, introduction and documentation of processes
Structuring of work packages for LAN, WAN MPLS, RAS (Remote Access Service), INAC (Internet Access)
SIAM set up and implemented
Managed File Transfer, Managed Print Server
Definition, implementation and documentation of services and processes
Interim management until handover to operations
Coordination of the operating units
Project reporting and monitoring
Budget approx. 35 Mio. €
Team size approx. 50 MA

Sep 2006 - Mar 2007

7 months

Munich, Germany

Project Manager Implementation of a Planning Tool

O2

Project Manager for the implementation of a planning tool for the expansion of mobile communications operations
Transition Management based on Prince2
Project planning and project management
Supplier negotiations with responsibility for results
Managed product selection
Production launch in a test environment
Selection and implementation of the selected product
Coordination of the operating units
Project reporting and monitoring
Budget approx. 0,5 Mio. €
Team size approx. 3 MA

Sep 2004 - Aug 2006

2 years

Various Projects

T-Systems International GmbH

Various projects for Siemens AG, EADS, Eurofighter, Airbus, Allianz, Europcar
Transition Management, Transformation Management based on Prince2
Project structure set up with MS Project
Operating concepts, workflow design
Support as Service Manager for the Global User Help Desk
Coordination, definition, implementation and documentation of operating processes, internationally based on ITIL V2.0 and V3.0, escalation management established, Manager on Duty established, application operations established
SIAM set up and implemented
Change Management with CAB
Change Impact Analysis
Technical foundations: Frame Relay, ISDN, Cisco, Nortel, MPLS network, IP-based
Project reporting to various stakeholders
Project monitoring

Apr 2004 - Mar 2005

1 year

Germany

Sub-Project Manager for Product Management Support

T-Systems International GmbH

Product management support for MPLS/IPLS products

Nov 2003 - Apr 2004

6 months

Herzogenaurach, Germany

Project Manager for the Rollout of New Workstations

Adidas

Rollout of new workstations in Germany, France, USA

Jul 2002 - Nov 2003

1 year 5 months

France

Sub-Project Manager for Operational Readiness

Europcar

Operational readiness in Germany, France, Spain, Italy, Portugal, Great Britain

Jul 2002 - Jun 2003

1 year

Austria

Project Manager for Connecting New Banks

IT-Austria

Connection of new banks based on WAN MPLS and LAN

Jul 2002 - Oct 2002

4 months

Germany

Sub-Project Manager for the Establishment of a Service Desk

Deutsche Bank

Establishment of a Service Desk

Dec 2001 - Jun 2002

7 months

Italy

Sub-Project Manager for WAN MPLS and LAN Network Takeover

Siemens AG

WAN MPLS and LAN Network Takeover in Italy

May 2001 - Jul 2001

3 months

Germany

Project Manager for System and Network Analysis

Drechselmayer Kabelsysteme

System and Network Analysis

Jan 2001 - Dec 2001

1 year

Switzerland

Sub-Project Manager

Hypovereinsbank

Sub-Project Manager for the Encryption Industry in Germany, Switzerland and Austria

May 2000 - Aug 2000

4 months

Germany

Project Manager for the Connection to Deutsche Börse

RaboBank Deutschland

Connection to Deutsche Börse

Mar 2000 - Dec 2000

10 months

Hanover, Germany

Project Manager and Coach in Project Management

Berufsgenossenschaft Bau

LAN network restructuring

May 1999 - Jan 2001

1 year 9 months

Menden, Germany

Project Manager for Year 2000 Conversion

Kabelmetall Menden

Year 2000 conversion of a production control system

Apr 1998 - May 2000

2 years 2 months

Libyan Arab Jamahiriya (Libya)

Consultant for Network Implementation and Data Center Expansion

Veba Oil & Gas Operations Libya

Consulting on network implementation and data center expansion

May 1997 - Mar 2000

2 years 11 months

Munich, Germany

Sub-Project Manager for a New WAN MPLS Environment

Hypovereinsbank

Sub-Project Manager for a new WAN MPLS environment/migration project

Jan 1989 - Dec 1997

9 years

Presenter/Trainer

Digital Equipment

Presenter/Trainer Programming
Presenter/Trainer Operating Systems
Presenter/Trainer WAN and LAN Technology

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Banking and Finance, Automotive, Manufacturing, Energy, and Telecommunication.

Information Technology

Banking and Finance

Automotive

Manufacturing

Energy

Telecommunication

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Operations, Quality Assurance, Procurement, and Product Development.

Information Technology

Project Management

Operations

Quality Assurance

Procurement

Product Development

Skills

Project Management According To Prince 2
Program Manager
Test Manager
Transition Manager
Transformation Manager
Operating Target Model
International Leadership (E.G. Germany, China, India, Singapore, France, United Kingdom, Italy, Russia, Usa, Mexico, Brazil, Argentina, Paraguay Etc.)
Service Management According To Itil
Process Management Based On Itil
Stakeholder Management
Solution Analysis
Presentation Skills
Analytical Thinking
Goal-Oriented Approach
Team Player
Test Manager
Change Management
Connection/Enabling Of End Users
Interdisciplinary And Independent Way Of Working
Strong Social Skills
Operating Systems (Unix, Ms-Windows, Openvms)
Hardware (Cisco, Ibm, Motorola, Nortel, Hewlett Packard, Etc.)
Networks (Lan/Wan, Tcp/Ip, Decnet, Terminal Servers) And Telecommunications (Mpls, Voip, Frame Relay, Atm)
Databases (Oracle, Rdb, Ms Access)
Cloud Infrastructure, Business Integration, Public Cloud, Private Cloud, Hybrid Cloud, Enterprise Cloud
Itsm, Remedy
Servicenow (Itsm, Itom, Spm, Csdm)
Managed File Transfer
Managed Printers And Print Servers
Sharepoint
Citrix, Active Directory, Dns, Dhcp
Security, Security Concepts
Back-Office Applications Ms Office, Ms Project, Ms Visio, Ms Excel, Ms Word, Ms Access, Jira, Jira Xray, Bi, Confluence, Azure Devops, Ms Dynamics, Kanban, Process Modeling
Programming In Office Applications
Itil V4 (Not Certified) As A Working Basis, Self-Study
Itil V3 (Not Certified) As A Working Basis, Self-Study
Prince2 (Not Certified) As A Working Basis, Self-Study
Scrum Master (Not Certified) As A Working Basis, Self-Study
Program Management, Project Management And Rollout Management In The Areas Of Ict, Telecommunications, Operational Processes
Interim Management In The Areas Of Service Management For Ict, Data Center Operations, User Help Desk/Service Desk, Delivery Management
Created Operating Manuals Based On Itil Best Practices, Definition, Implementation And Documentation Of Operational Processes And Operational Preparation According To The Itil Processes V3.0/V4.0 Best Practices, Change Management, Incident Management, Problem Management, Process Documentation And Application Operations
Defined And Implemented Escalation Management
Established Manager On Duty
Test Manager
Sap Structural Knowledge As Project Manager
Set Up Service Desk, User Help Desk
Transition And Transformation Of Workplaces/End-User Computing
Requirements Management, Demand Management
Reporting Based On Info Vista And Business Objects Etc.
Contract Management, Contract-Management
Coaching In Project Management And Program Management
Prepare And Deliver Presentations, Lessons Learned
Scheduling And Automation
Automotive Suppliers, Automotive, Banking, Electrical/Electronics Industry, Manufacturing Industry, Oil And Gas Industry, It Services, Mechanical Engineering, Hw/Sw Companies, Insurance

Languages

German

Native

English

Advanced

French

Intermediate

Spanish

Elementary

Italian

Elementary

Education

Oct 1983 - Jun 1988

Technische Universität München

Dipl.-Ing. Maschinenbau - Verfahrenstechnik · Process Engineering · Munich, Germany

Oct 1980 - Jun 1983

Technische Universität München

Physics · Munich, Germany

Oct 1968 - Jun 1979

Gymnasium

Abitur

Certifications & licenses

Projektmanagement IHK Regensburg

Statistics

Experience

Total positions 60

Experience in Information Technology 21 y

Avg length 10 m

Longest experience 8 y 11 m

Global experience

Countries worked in 11 (Germany, Switzerland, France, Italy, Austria, +6)

Primary country Germany

Expertise

Recent roles Test Manager and Subproject Manager, Subproject Manager Test & Acceptance, ServiceNow Expert/Architect

Main industries Information Technology, Banking and Finance, Automotive

Main business areas Information Technology, Project Management, Operations

Qualifications

Highest degree Bachelor

Certifications earned 2

Profile

Member since

January 2025

Last update

September 2026

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Frequently asked questions

Have questions? Find more information here.

Ralf speaks the following languages: German (Native), English (Advanced), French (Intermediate), Spanish (Elementary), Italian (Elementary).

Ralf has at least 35 years of experience. During this time, Ralf has worked in at least 52 different roles and for 57 different companies. The average length of individual experience is 1 year and 7 months. Note that Ralf may not have shared all experience and actually has more experience.

Based on recent experience, Ralf would be well-suited for roles such as: Test Manager and Subproject Manager, Subproject Manager Test & Acceptance, ServiceNow Expert/Architect.

Ralf's most recent position is Test Manager and Subproject Manager at SvenMahn IT GmbH & Co. KG.

In recent years, Ralf has worked for SvenMahn IT GmbH & Co. KG, Deutsche Telekom Business Solutions GmbH, LBBW, DB Cargo, and Die Autobahn GmbH des Bundes.

Ralf is most experienced in industries like Information Technology, Banking and Finance, and Automotive. Ralf also has some experience in Manufacturing, Energy, and Telecommunication.

Ralf is most experienced in business areas like Information Technology, Project Management, and Operations. Ralf also has some experience in Quality Assurance, Product Development, and Procurement.

Ralf has recently worked in industries like Information Technology, Banking and Finance, and Manufacturing.

Ralf has recently worked in business areas like Project Management, Information Technology, and Quality Assurance.

Ralf holds a Bachelor in Process Engineering from Technische Universität München.

Ralf has 2 certificates. These include: ISO 27001 Zertifizierung and Projektmanagement IHK Regensburg.

Ralf is immediately available full-time for suitable projects.

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