Ralf Barthel - Test Manager and Subproject Leader

Q: What languages does Ralf speak?

Ralf speaks the following languages: German (Native), English (Advanced), French (Intermediate), Spanish (Elementary), Italian (Elementary) .

Q: How many years of experience does Ralf have?

Ralf has at least 35 years of experience. During this time, Ralf has worked in at least 52 different roles and for 56 different companies . The average length of individual experience is 1 year and 7 months . Note that Ralf may not have shared all experience and actually has more experience.

Q: What is Ralf's latest experience?

Ralf's most recent position is Test Manager and Subproject Leader at SvenMahn IT GmbH & Co. KG .

Q: What companies has Ralf worked for in recent years?

In recent years, Ralf has worked for SvenMahn IT GmbH & Co. KG , Deutsche Telekom Business Solutions GmbH , LBBW , DB Cargo , and Die Autobahn GmbH des Bundes .

Q: Which industries is Ralf most experienced in?

Ralf is most experienced in industries like Information Technology , Banking and Finance , and Automotive . Ralf also has some experience in Manufacturing , Energy , and Telecommunication .

Q: Which business areas is Ralf most experienced in?

Ralf is most experienced in business areas like Information Technology , Project Management , and Operations . Ralf also has some experience in Quality Assurance , Product Development , and Procurement .

Q: Which industries has Ralf worked in recently?

Ralf has recently worked in industries like Information Technology , Banking and Finance , and Manufacturing .

Q: Which business areas has Ralf worked in recently?

Ralf has recently worked in business areas like Project Management , Information Technology , and Quality Assurance .

Q: What is Ralf's education?

Ralf holds a Bachelor in Process Engineering from Technische Universität München .

Recommended expert

Germany

Check rate

Experience

Jan 2025 - Present

1 year 5 months

Test Manager and Subproject Leader

SvenMahn IT GmbH & Co. KG

Leading the subproject for testing, acceptance and quality assurance
Project/program management according to Prince2
Creating and updating the subproject plan
Managing resources
Creating and executing tests, creating tests in Azure DevOps, MS Dynamics etc.
Process modeling
Documenting project progress with PowerPoint and SÖREN (in-house development)
Acceptance of the tests by the end customer
Monitoring and reporting of the subproject
Budget: N/A
Team: 4 people

May 2024 - Aug 2024

4 months

Germany

Subproject Leader Test & Acceptance

Deutsche Telekom Business Solutions GmbH

Leading the subproject for test & acceptance
Project/program management according to Prince2
Creating and updating the subproject plan
Stakeholder management
Connecting and enabling end users
Establishing change/change management
Creating system and integration tests
Defining resource requirements and planning resources
Managing resources
Executing tests, including smoke tests
Documenting tests in Jira, Jira Xray
Setting up SIAM
Documenting project progress with Jira and PowerPoint
Acceptance of tests by the end customer
Monitoring and reporting of the subproject
Budget: N/A
Team: 4 people

Apr 2023 - May 2024

1 year 2 months

Germany

ServiceNow Expert/Architect

LBBW

Project based on Prince2 and Scrum, agile transition management
Operational excellence in ServiceNow, operational target model
Change manager including CAB and E-CAB
Designing change management concept
Designing incident management concept
Designing problem management concept
Setting up and leading multiple project teams with ServiceNow SPM
Creating the project roadmap, based on ServiceNow SPM
Creating tests and executing them with ServiceNow, Jira and Kanban
Executing tests based on Jira, Jira Xray, smoke tests, operational tests
Tracking project KPIs based on ServiceNow SPM
Resource management based on ServiceNow SPM
Reporting with ServiceNow SPM and Performance Analytics
Implementation according to ITIL and TOGAF
Implementing SIAM
Process modeling
Stakeholder management
Connecting and enabling end users
Establishing change/change management
Monitoring with ServiceNow SPM
Reporting project status (C-level communication, stakeholders, senior management) using ServiceNow dashboards and SPM
Considering regulatory and legal requirements, e.g. BAIT
Risk management with ServiceNow dashboards
Scheduling and automation
Implementing ServiceNow as SaaS
Training on change management

Nov 2022 - Jan 2023

3 months

Germany

ServiceNow Asset Manager

DB Cargo

Basics in ServiceNow
Asset manager
Classification and differentiation of assets
Asset reporting with ServiceNow

Oct 2022 - Jan 2023

4 months

Germany

ServiceNow Expert/Architect

Die Autobahn GmbH des Bundes

Operational excellence in ServiceNow
Operational target model
Incident manager
Problem manager
Reporting with ServiceNow
Monitoring with ServiceNow

Sep 2022 - Feb 2023

6 months

Germany

Project Manager

Axians IT Security GmbH

Project setup according to Prince2
Transition Management
Created and implemented communication framework
Maintaining the project plan
Regular meetings
Reporting
Monitoring

Apr 2022 - Oct 2022

7 months

Switzerland

Interim Head of Datacenter and ICT

GIB Solutions AG

Management of the datacenter and ICT
Based on Scrum and waterfall methodology
Staff planning, shift operations
Integrated user help desk
Operational Target Model
ISO 27001 certification
Building the overall structure UHD, ICT, datacenter, administrative interface
Communication with C-level management, stakeholders
Ordering processes
Reporting

Nov 2021 - Mar 2022

5 months

Italy

Project Manager MAN NSC Site Survey

MAN SE

Created project definition according to Prince2, all infrastructure tasks (LAN/WAN/WLAN, workplace, datacenter, etc.) and applications
Created project plan based on Prince2
Allocated project resources
Transition Management
International leadership and communication with the countries involved
Stakeholder management
Process modeling
Integration and end-user enablement
Established change/change management
Used tools to store results (LEANIX, ITOP, CMDB, etc.)
Conducted site surveys
Developed site survey results
Created site survey status report
Created site survey final report

Oct 2021 - Sep 2022

1 year

Switzerland

ServiceNow Expert/Architect

Dormakaba AG

Created project based on Prince2
Status reporting of the project at C-level
Set up the project with various stakeholders and subprojects using ServiceNow SPM
Built and led multiple project teams using ServiceNow SPM
Created project roadmap based on ServiceNow SPM
Tracked the project using ServiceNow SPM
Resource management with ServiceNow SPM
Operational excellence in ServiceNow
Operational Target Model
Change manager including CAB
Problem Manager
Incident Manager
Implementation according to ITIL and TOGAF
Stakeholder management
Integration and end-user enablement
Established change/change management
Scheduling, automation, process modeling
Performed testing
Tracked project KPIs with ServiceNow SPM
Resource management based on ServiceNow SPM
Reporting with ServiceNow SPM to C-level management, stakeholders, and senior management
Reporting with dashboards in ServiceNow, performance analytics
Monitoring with ServiceNow SPM and dashboards
Collaboration with different project managers, department heads, senior management, and other stakeholders

Jun 2021 - Sep 2021

4 months

Germany

Project Manager for an office relocation

Wordline GmbH

Set up the project according to Prince2
Transformation Management
Created project reports
Managed project staff
Created dashboards
Communication with C-level
Stakeholder management
Integration and end-user enablement
Established change/change management
Selected locations, organized the move
Created monitoring and reporting
Cost control
Quality control

Mar 2021 - Aug 2021

6 months

Germany

ITIL Expert, ServiceNow Subproject Lead

MEAG ERGO Asset Management GmbH

Set up project management based on Prince2 with ServiceNow SPM
Transformation management
Resource control based on ServiceNow SPM
Tracking the KPI development based on ServiceNow SPM
Harmonizing incident management
Creating ITIL documents
Creating ITIL ServiceNow templates
Implemented SIAM concept
Tracking the project with ServiceNow SPM
Resource management based on ServiceNow SPM
Reporting with ServiceNow SPM
Reporting with dashboards in ServiceNow
Considering regulatory and legal requirements, e.g., BAIT
Monitoring with ServiceNow SPM

Jul 2020 - Mar 2021

9 months

Germany

Service Manager and Project Manager

Transformation BS GmbH & Co KG

Service Manager for carve-out project at Siemens
Project Manager for transition project at Siemens
Project Manager/Program Manager according to Prince2, various projects
Define work packages, budget control, resource planning
CAB meeting
Software development meeting
Scheduling, automation
Transformation of End User Computing
Set up and managed IAM
Set up and implemented SIAM
Communication at CIO level and with parts of the management board
Managing the setup and integration of SAP modules
Reporting on various processes and tasks
Reporting time planning for various projects
Reporting project progress for various projects
Nearshore vendor/provider management
Process design
Budget depending on size, from €50,000 to €750,000
Team of 50 FTE

Jun 2020 - Aug 2020

3 months

Germany

ServiceNow Expert/Architect

RWE

Project status reporting at C-level
Set up the project according to Prince2 with different stakeholders and subprojects
Handling changes and configuration topics
Leading the CAB
Leading the CMDB regular meeting
Escalation of changes and configuration topics
Created, agreed, and updated ServiceNow on-call concepts
Reporting on changes and configuration topics
Monitoring changes and configuration topics

Oct 2019 - Apr 2020

7 months

Germany

Project Manager

Compusafe Data Systems AG

Projects 24/7 manufacturing support
IAM single sign-on project, etc.
Project transition and transformation of workplaces/end user computing based on ServiceNow SPM
Set up service desk worldwide: Munich, Singapore, Houston US, cloud-based structure, set up and implemented SIAM
SQL Always On setup project in Munich, Singapore, Houston US, cloud-based structure
End-of-life project for servers and workplaces in Munich, Singapore, Houston US, cloud-based structure
International leadership and communication with the countries involved
Stakeholder management
Integration and end-user enablement
Process modeling
Establishment of change/change management
Conducted budget planning
Defined dashboards in ServiceNow and regular reporting to stakeholder management and senior management based on ServiceNow
Task definition in ServiceNow SPM
Use of Jira
Implemented SIAM
Resource calculation in ServiceNow SPM
Time frame definition in ServiceNow SPM
MS Office, MS Project, Jira, Visio, ServiceNow
ServiceNow system support
Budget from €75,000 to €1,250,000
Team of up to 50 FTE

Oct 2019 - Jan 2020

4 months

Germany

SharePoint Manager

Continental AG

Implementing SharePoint requirements
Current state assessment of SharePoint setup
Defining SharePoint goals
Implementing the objectives
Reporting on current goal achievement

Apr 2019 - Jul 2019

4 months

Germany

ITIL Framework Specialist

UNISYS

Analyzed business transactions
Designed and implemented ITIL processes
Designed and implemented escalation management
Defined and implemented Manager on Duty
Created service catalog and requirements specification
Set up SLA reporting
Drafted contract

May 2018 - May 2019

1 year 1 month

Germany

Change and Configuration Manager / ITSM Expert/Architect

BITMARCK GmbH

Escalation of changes and configuration, coordinating and structuring the resulting projects
Handling change and configuration topics
Led the CAB
Led the CMDB regular meeting
Developed ServiceNow and on-call concepts
Scheduling, automation
Escalation of change and configuration topics
Reporting on change and configuration topics
Monitoring change and configuration topics

Feb 2018 - Apr 2018

3 months

Austria

Incident Manager / ServiceNow Expert/Architect

Uniqa Versicherungs AG Österreich

Set up projects according to Prince2 with different contacts and subprojects
Managed ServiceDesk performance in ServiceNow
On-call support in ServiceNow
Project status reporting at C-level using ServiceNow for stakeholders and senior management
Developed on-call concepts
SLA definition, SLA handling, KPIs
Handled incidents
Escalated incidents
Reporting
Monitoring

Jun 2017 - Oct 2017

5 months

Berlin, Germany

Project Manager

Vattenfall AG

Island operation project for Berlin power grid
LEAG data center migration outsourcing deal project, carve-out
Transition manager for Managed Workplace
Set up new service desk, transitioned the service desk
Implemented applications
Set up and implemented SIAM
Infrastructure concept and setup
LAN concept and setup
WAN MPLS concept and setup
Managed and coordinated ICT
Monitored results of each project
Managed file transfer (FTP, etc.)
Used SharePoint for documentation
Developed and managed project definitions
Created project plan based on project definition
Set up and executed communication plan
Budget of €450,000 and €1,000,000
Team of about 12 people

Jan 2017 - May 2017

5 months

Switzerland

Project Manager

Akorn AG Switzerland

Stakeholder communication for all providers
Stakeholder management
Connectivity and end-user enablement
Established change management
Created migration concept
Created and managed project definitions
Built data center migration with new structure, production data management, and expanded system landscape
Built a cloud-based structure
Process data handling
Set up and executed project monitoring
Implemented managed datacenter (UNIX, Windows XP, Windows 7)
Implemented managed workplace (Windows XP, Windows 7)
Structured and managed infrastructure
Implemented WAN MPLS and LAN concepts
Managed ICT (Active Directory, DNS, DHCP, security, LDAP, client/server tech, firewall, Citrix, etc.)
Set up and implemented SIAM
Managed file transfer (FTP), managed printers, and print servers
System design
Planned and implemented desktop equipment
Set up, managed, and executed tests
Project reporting for specific stakeholders, steering committees, internal teams, etc.
Implemented escalation management
Documentation with SharePoint
Budget from €150,000 to €1,300,000
Team size varied from 5 to 25 FTEs

Apr 2016 - Jan 2017

10 months

Germany

Substream Lead

T-Systems

ThyssenKrupp infrastructure and network setup and consolidation, coordinating and structuring the network management substream based on Prince2
Set up transition management according to Prince2
Created project plan with MS Project, carve-out project
Resource planning
DNS/DHCP/Firewall/LAN/WAN
Implemented SIAM
Security adjustments and setup
Adapted IT infrastructure
Managed staff, reorganized the IT team, selected team members based on skills
End user computing in a network context
Transition project for Managed File Transfer, managed printers, and print servers
Communicated with CIO and, if needed, with executive management
Reported individual processes and tasks to the CIO
Relocated SAP modules
Set up and managed tests/smoke tests
Monitored individual processes and tasks
Negotiated with suppliers, providers/vendors
Budget: €500,000
Team of 25 FTE

Nov 2015 - Mar 2016

5 months

Germany

Interim Service Manager

Schunk

Coordinated and structured service management based on the ITIL framework, ServiceNow expert/architect
Restructured service management
Incident, problem, change, and demand management, requirements reporting
Structured and analyzed the CMDB
Handled various processes according to ITIL v3.0, implemented additional processes
Implemented SIAM
Invoice verification, requirements reporting
Resource planning
Adapted IT infrastructure to modern requirements
Managed staff, reorganized the IT team, selected team members based on skills
Communicated with CIO and, if needed, with executive management
Reported individual processes and tasks to the CIO
Monitored individual processes and tasks
Negotiated with suppliers, providers/vendors, and the user help desk
Team of 25 employees

Jul 2015 - Dec 2015

6 months

France

Move Manager

Allianz

Coordinated the move and migration of data centers from Milan to Frankfurt and Paris (Germany, Italy, France); project management based on Prince2
Set up transformation management and project structure according to Prince2
Established and managed the schedule and budget
Led and communicated internationally with the affected countries
Migrated data centers from Milan to Frankfurt
Defined the T-minus plan
Set up the runbook
System design of the systems being relocated
Coordinated the move of Apache, Cisco, MS SQL V?, Oracle V?, UNIX derivatives (RedHat, Linux, etc.)
Handled escalation management
Monitored the project
Reported on the project
Team of 5 employees

May 2015 - Aug 2015

4 months

India

Rollout Manager

Volkswagen Financial Services

Prepared and executed the global rollout based on Prince2, coordinating global rollout management in Wolfsburg, Braunschweig, Seoul (Korea), Singapore, Detroit (USA), Dallas (USA), Cape Town (South Africa), Sao Paulo (Brazil), India, etc.
Client-based 802.1X authentication, IAM
Set up transition management of the project according to Prince2, defined work packages
Created the project plan baseline
Managed the work packages
Defined the global service infrastructure
Led and communicated internationally with the respective countries
Prepared the site survey
Prepared the rollout
Set up, managed, and performed IAM and smoke tests
Implemented SIAM
Monitored and reported on the subproject
Defined escalation management
Monitored project progress
Documented the project
Created reports

Feb 2015 - Mar 2015

2 months

Munich, Germany

Release Manager

Stadtwerke München

Service management activities
Coordinated between requirements management, development management, and the test environment, based on ITIL
Worked with Omnitracker
Used SAP
ITIL processes
Coordinated results
Reporting and monitoring

Oct 2014 - Nov 2014

2 months

Bonn, Germany

Consulting Assignment

Postbank Bonn

Analyzed demand and stakeholder management processes in the Demand Management department at Postbank
Analyzed the IT demand process
Analyzed the tool landscape
Evaluated the results
Reported to management
Budget €50,000
Team of 7

Jun 2014 - Dec 2014

7 months

Bern, Switzerland

Project Manager

Swisscom

Prepared Enterprise Cloud, managed stakeholder portfolio at Swisscom, Scrum-based
Set up transformation management for the project according to Prince2, defined work packages
Created project plan baseline
Worked on work packages
Reported to management for Enterprise Cloud (hybrid, private, public)
Designed the system
Monitored project progress
Documented the project
Created reports
Monitored the project
Budget CHF 2.0 million
Team of 10 FTE

Mar 2014 - Aug 2014

6 months

Germany

Process Consultant

SAP AG

Designed ITIL-oriented processes for cloud projects
Designed processes for cloud computing
Performed ITIL process design and implementation
Adapted SAP structure to the new ITIL process landscape
Integrated internal operations team into the customer's operations team
Documented the process design
Team of 10

Jul 2013 - Aug 2013

2 months

Germany

Project Manager ITIL-Based Implementation

NCR GmbH

Set up the project according to ITIL V3.0
Defined and implemented main processes: Incident, Problem, Change, Service Request, Asset
Monitored with SMARTS
Documented with SharePoint
Set up Cisco Collaboration
Monitored the project
Reported to the client
Team of 10

Jul 2012 - Sep 2013

1 year 3 months

Germany

Program Manager/Director

EON

Transition, transformation, outsourcing and migration project with provider management in France and Germany, based on Prince2
Transformation management, program manager based on Prince2
Stakeholder communication with all providers/vendors
Data center migration from Paris, France to Hanover
Developed a migration concept for the data center
Created and managed the project definition
Led and communicated internationally with the countries involved
Stakeholder management
Integration and end-user enablement
Established change management
Set up and managed SIAM
Set up and performed project monitoring
Implemented the managed data center project (UNIX, Windows XP, Windows 7)
Implemented the managed workplace project (Windows XP, Windows 7)
Implemented WAN MPLS and LAN concept
Managed ICT control (Active Directory, DNS, DHCP, security, LDAP, client/server, firewall, Citrix, etc.)
Configured managed workplace/desktop, set up new systems, defined lifecycle processes, etc.
Managed file transfer, printers, and servers
Project reporting (stakeholder-specific, steering committees, internal)
System design
Designed and implemented ITIL processes
Implemented escalation management
Implemented manager on duty
Established user help desk/service desk and created documentation
Outsourced parts of service management (near shore, offshore)
Change management with CAB, change impact analysis
Set up end-user communication
Documentation with SharePoint
Budget approx. €2.5 million
Team size approx. 20

Feb 2012 - Aug 2012

7 months

Poland

On-site

Rollout Coordinator

DB Systel

Rollout coordinator for on-site service setup in Poland, Italy, Switzerland, France, and Germany
Transformation management based on Prince2
Set up project structure with MS Project
Implemented WAN MPLS and LAN concept
Set up on-site services
Led and communicated with international country teams
Managed ICT (Active Directory, DNS, security, LDAP, client/server technology, firewall, Citrix, DHCP, etc.)
Set up and managed SIAM
Designed and implemented ITIL processes, escalation management, and manager on duty
Set up end-user communications
Reported project status
Set up monitoring
Documented in SharePoint
Budget approx. €1.5M
Team size approx. 10 staff

Jan 2012 - Mar 2012

3 months

Germany

As-Is Analysis and Target Concept for LAN and WAN

Fritz Winter GmbH & CO KG

As-is network structure (physical and logical)
Spanning Tree, VLAN
IP address structure (IP planning, subnet planning)
Security issues (firewall, DMZ, TACACS, RADIUS)
Designed and implemented ITIL processes
Service concept
UPS (uninterruptible power supply)
Broadband, IPX, Token Ring, etc.
Budget approx. €1.0M
Team size approx. 5 staff

Oct 2011 - Dec 2011

3 months

Romania

Subproject Manager for Outsourcing Project

E.ON for T-Systems International GmbH

Transformation planning/migration project for E.ON's international WAN, based on Prince2 for the UK, Benelux, Sweden, Denmark, Hungary, Bulgaria, Czech Republic, and Romania
Transformation management based on Prince2
Coordinated, defined, implemented, and documented project structure with MS Project
Created and implemented WAN MPLS and LAN concept
Carried out migration project
Communicated with country teams
Managed and coordinated providers
Managed and coordinated rollout managers
Change management with CAB and change impact analysis
Contract negotiations
Documented the project
Project reporting
Set up end-user communication
Documentation with SharePoint
Set up monitoring
Budget approx. €5M
Team size approx. 50 staff

Aug 2011 - Oct 2011

3 months

Belgium

Transition Manager and Project Management Coach

sds Business Service

Transition manager and project management coach for individual companies of the Saint-Gobain Group (Germany, Netherlands, Belgium, Luxembourg)
Transition management based on Prince2
Collected HW and SW assets
Coordinated service desk handover
Led and communicated with the affected countries
Defined and set up ITIL processes
Set up and managed SIAM
Change management with CAB and change impact analysis
Transformed from old structure to new service desk structure
Implemented the new user help desk/service desk
Rolled out and adapted processes to downstream units
Budget approx. €1M
Team size approx. 15 staff

Feb 2011 - May 2011

4 months

France

Bid Manager

T-Systems France

Coordinated proposal creation for Novelis
Proposal for building a data center (spread across Frankfurt, Houston USA, Singapore)
Resource management
Planned service desk availability for 3 time zones, 365 days, 24/7
Data center services (LAN, SQL databases, Citrix, security, Active Directory, DNS, etc.)
Planned data migration to the new data center
Set up planning for managed workplace
Established communication with the respective countries
Adjusted network services (WAN MPLS and LAN) outside and inside the data centers
Implemented computing services in the new structure
Calculated user help desk costs
Project reporting with MS Project
Monitoring based on Business Objects
Budget approx. €4.5M
Team size approx. 8 FTE

Nov 2010 - Jun 2011

8 months

Germany

Subproject Lead for Developing an Operational Concept

Nokia Siemens Network

Coordination, definition, implementation, and documentation of operational processes
Process design development based on ITIL V3.0
Change management with CAB, change impact analysis
Set up and implemented SIAM
User help desk/service desk incident and problem management
Integration of trouble ticket systems
IPLS, MPLS, IP-based etc.
Budget approx. €300k
Team size approx. 5 employees

Sep 2010 - Feb 2011

6 months

South Africa

Project Manager for WAN Infrastructure Implementation

MAN AG

MAN carve-out of Volkswagen Trucks & Buses for Brazil, Germany, South Africa, India
Transformation management based on Prince2
Project based on a carve-out concept, separating workplaces (MAN, Volkswagen)
Project planning using MS Project
Established communication with the respective countries
Coordination, definition, implementation, and documentation of project processes
Implementation of the carve-out based on the existing infrastructure with required extensions to enforce strict network separation
Definition, structuring, and execution of work packages for WAN MPLS, LAN, Citrix, firewall, security, managed workplace, etc., managed file transfer, managed printer, and server
Conducted due diligence
Documentation with SharePoint
Project reporting and monitoring
Budget approx. €1M
Team size approx. 20 employees

Feb 2010 - Sep 2010

8 months

Berlin, Germany

Programme Management/Director

KPMG

Transition from London to Berlin based on Prince2
Coordination, definition, and execution of work packages with MS Project
Migration concept, transition and transformation management for risk management, solution architecture, financial management, etc.
Due diligence review of the project
Established communication with the respective countries
Managed the project according to work packages
Resource management of the staff to be deployed
Defined data center services and implemented data migration to the new target environment
International leadership and communication with the affected countries (Germany, United Kingdom)
Structuring, execution, and implementation of work packages for storage and backup, platform services, application services, internet access, Active Directory, SharePoint, Citrix, file and print services, firewall
Network services connectivity (LAN and WAN MPLS) in the data center
Implemented computing services (Citrix-based) in the new data center
Migrated databases to the new data center
Built user help desk/service desk according to target architecture, 24x7x365 in Germany
SAP transition, implemented new version in parallel with restructuring into the new data center
ITIL documentation, implementation, and commissioning
Change management with CAB, change impact analysis
Service desk with incident and problem management
Set up and implemented SIAM
Managed file transfer, managed printer, and server
Project reporting (various stakeholders, steering committee, internal, etc.)
Documentation with SharePoint
Project monitoring
Offshoring (India) of partial services
Budget approx. €45M
Team size approx. 100 employees

Jul 2009 - Apr 2010

10 months

Munich, Germany

Project Manager and Coach for Project Management

MAN AG

Transition and transformation management in ICT for Brazil, Germany, USA, Canada, South Africa, India
Transition management based on Prince2
Project planning and structuring with MS Project
Developed and implemented migration concept
International leadership and communication with the involved countries
Definition of work packages
Due diligence review of the project
Definition, implementation, and documentation of project processes
Managed execution of work packages (data center, databases, Citrix, LAN, WAN MPLS, etc.)
Set up and implemented SIAM
Negotiation for acceptance with the end customer
ITIL documentation and implementation
Set up a user help desk/service desk with a focus on incident and problem management
Transformation of managed workplaces
Change management with CAB, change impact analysis
Documentation with SharePoint
Project reporting
Established monitoring
Budget approx. €1M–5M
Team size approx. 20 employees

Aug 2008 - Jun 2009

11 months

Germany

Project Manager and Coach in Project Management

MAN IT Services GmbH

Migration, transition, and transformation management in ICT for Brazil, Germany, USA, Canada, South Africa
Transition management based on Prince2
Project planning and structuring with MS Project
Definition of work packages
International leadership and communication with the involved countries
Definition, implementation, and documentation of project processes
Project due diligence
Managed execution of work packages (data center, databases, Citrix, LAN, WAN MPLS, etc.)
ITIL documentation and implementation
Transformation manager of managed workplaces
Built user help desk/service desk specifically for incident and problem management
Set up and managed SIAM
Change management with CAB, change impact analysis
Negotiation for acceptance with the end customer, reporting
Documentation with SharePoint
Project monitoring
Budget approx. €1M
Team size approx. 20 employees

Dec 2007 - Sep 2009

1 year 10 months

Wolfsburg, Germany

Interim Manager for Global Service Management Setup

Volkswagen AG

Global service management setup (Germany, Italy, France, Poland, Russia, Czechoslovakia, Hungary, UK, Spain, Portugal, USA, Mexico, Brazil, Argentina, PR China, Singapore, Malaysia, Korea, Japan, South Africa, India, Australia, New Zealand)
Transition management based on Prince2
Set up project structure with MS Project, executed the project based on defined work packages
International leadership and communication with the respective countries
Coordinated, defined, implemented, and documented operational processes internationally based on ITIL V2.0/V3.0
Established 24/7 service desk operations in Singapore, aligned with the German service desk, and integrated into the overall concept using Remedy as the base tool
Developed and implemented WAN MPLS and LAN concepts, liaising with India, Singapore, Germany, USA, and South Africa
Set up and implemented SIAM
Managed File Transfer (FTP)
Managed print server
Implemented escalation management
Implemented Manager on Duty
Introduced a service management tool
Change management with CAB, change impact analysis
Supplier and contract negotiations
Implemented operating processes per country, conducted training per country
Operational management, service desk setup, service management, escalations, and management of change, problem, and incident processes
Conducted project reporting
Set up a nearshore user help desk (Hungary, Romania, Slovakia) for partial service desk services (3rd level support)
Offshore user help desk in India for partial services of the service structure
Documentation with SharePoint
Set up project monitoring
Budget approx. €10M
Team size approx. 35 employees

Nov 2007 - Feb 2008

4 months

Switzerland

Project support for TOTAL VSAT WAN

T-Systems France

Project support for TOTAL VSAT WAN in France and Switzerland
Coordinated, defined, implemented, and documented the project structure with MS Project
Coordinated, defined, implemented, and documented operating processes based on ITIL V2.0, created an operating concept
Implemented escalation management
Implemented Manager on Duty
Supplier negotiations
Project reporting and monitoring

Feb 2007 - Feb 2008

1 year 1 month

Germany

Project Lead for Airbus Asia WAN

Airbus Industries

Led the Airbus Asia WAN project (PR China, France, Germany), connecting 20 sites in China to the Airbus network in Toulouse and Hamburg
Transition management based on Prince2
Defined project work packages
Implemented the project structure with MS Project
Coordinated, defined, introduced, and documented processes and services
International leadership and communication with respective countries (PR China, India, Germany, France)
Coordinated the WAN MPLS concept based on the blueprint specification
Implemented the WAN MPLS concept according to the blueprint specification
Established a 24/7 service desk in China, including Manager on Duty
Documented and implemented incident, problem, and change management
Set up and implemented SIAM
Implemented escalation management
Implemented Manager on Duty
Coordinated operational units
Reporting
Project monitoring
Budget approx. €25M
Team size approx. 35 employees

Dec 2006 - Oct 2008

1 year 11 months

Munich, Germany

Subproject Leader for Siemens Share IT Services

Siemens IT Solutions and Services

Subproject leader for Siemens Share IT Services in Munich, Germany, the Netherlands, the UK, and Switzerland
Transformation management for shared service integration
Managed the project at the acceptance manager level
Planned and managed the transformation project using MS Project
International leadership and communication with respective countries
Coordinated, defined, introduced, and documented processes
Structured work packages for LAN, WAN MPLS, RAS (Remote Access Service), and INAC (Internet Access)
Set up and implemented SIAM
Managed File Transfer and managed print server
Defined, implemented, and documented services and processes
Interim management until operational handover
Coordinated operational units
Project reporting and monitoring
Budget approx. €35M
Team size approx. 50 employees

Sep 2006 - Mar 2007

7 months

Munich, Germany

Project Manager for Implementing a Planning Tool

O2

Project manager for implementing a planning tool for mobile network expansion
Transition management based on Prince2
Project planning and management
Supplier negotiations with responsibility for results
Managed product selection
Deployed into a test environment
Selected and implemented the chosen product
Coordinated operational units
Project reporting and monitoring
Budget approx. €0.5M
Team size approx. 3 employees

Sep 2004 - Aug 2006

2 years

Various Projects

T-Systems International GmbH

Various projects for Siemens AG, EADS, Eurofighter, Airbus, Allianz, Europcar
Transition management, transformation management based on Prince2
Set up project structure using MS Project
Operations concepts, workflow design
Support as service manager for the global user help desk
Coordination, definition, implementation, and documentation of operations processes internationally based on ITIL V2.0 and V3.0; established escalation management, manager on duty, and application operations
Implemented and set up SIAM
Change management with CAB
Change impact analysis
Technical basics: Frame Relay, ISDN, Cisco, Nortel, MPLS network, IP-based
Project reporting to various stakeholders
Project monitoring

Apr 2004 - Mar 2005

1 year

Germany

Subproject Manager for Product Management Support

T-Systems International GmbH

Support for product management of MPLS/IPLS products

Nov 2003 - Apr 2004

6 months

Herzogenaurach, Germany

Project Manager for New Workplace Rollout

Adidas

Rollout of new workplaces in Germany, France, USA

Jul 2002 - Nov 2003

1 year 5 months

France

Subproject Manager for Operational Readiness

Europcar

Operational readiness in Germany, France, Spain, Italy, Portugal, United Kingdom

Jul 2002 - Jun 2003

1 year

Austria

Project Manager for Connecting New Banks

IT-Austria

Connecting new banks using WAN MPLS and LAN

Jul 2002 - Oct 2002

4 months

Germany

Subproject Leader for setting up a Service Desk

Deutsche Bank

Setting up a Service Desk

Dec 2001 - Jun 2002

7 months

Italy

Subproject Leader for WAN MPLS and LAN Network Takeover

Siemens AG

WAN MPLS and LAN network takeover in Italy

May 2001 - Jul 2001

3 months

Germany

Project Manager for System and Network Analysis

Drechselmayer Kabelsysteme

System and network analysis

Jan 2001 - Dec 2001

1 year

Switzerland

Subproject Leader

Hypovereinsbank

Subproject Leader for the encryption industry in Germany, Switzerland, Austria

May 2000 - Aug 2000

4 months

Germany

Project Manager for the connection to Deutsche Börse

RaboBank Deutschland

Connection to Deutsche Börse

Mar 2000 - Dec 2000

10 months

Hanover, Germany

Project Manager and Coach in Project Management

Berufsgenossenschaft Bau

Restructuring of the LAN network

May 1999 - Jan 2001

1 year 9 months

Menden, Germany

Project Manager for Y2K conversion

Kabelmetall Menden

Y2K conversion of a production control system

Apr 1998 - May 2000

2 years 2 months

Libyan Arab Jamahiriya (Libya)

Consultant for network implementation and data center expansion

Veba Oil & Gas Operations Libya

Consulting on network implementation and data center expansion

May 1997 - Mar 2000

2 years 11 months

Munich, Germany

Subproject Lead for a new WAN MPLS environment

Hypovereinsbank

Subproject lead for a new WAN MPLS environment/migration project

Jan 1989 - Dec 1997

9 years

Instructor/Trainer

Digital Equipment

Instructor/Trainer for programming
Instructor/Trainer for operating systems
Instructor/Trainer for WAN and LAN technology

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Banking and Finance, Automotive, Manufacturing, Energy, and Telecommunication.

Information Technology

Banking and Finance

Automotive

Manufacturing

Energy

Telecommunication

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Operations, Quality Assurance, Procurement, and Product Development.

Information Technology

Project Management

Operations

Quality Assurance

Procurement

Product Development

Skills

Project Management According To Prince2
Program Manager
Test Manager
Transition Manager
Transformation Manager
Operating Target Model
International Leadership (E.g. Germany, China, India, Singapore, France, United Kingdom, Italy, Russia, Usa, Mexico, Brazil, Argentina, Paraguay Etc.)
Service Management According To Itil
Process Management Based On Itil
Stakeholder Management
Solution Analysis
Presentation Skills
Analytical Thinking
Goal Orientation
Team Player
Test Manager
Change Management
Connecting/enabling End Users
Interdisciplinary And Independent Way Of Working
High Social Skills
Operating Systems (Unix, Ms-windows, Openvms)
Hardware (Cisco, Ibm, Motorola, Nortel, Hewlett Packard, Etc.)
Networks (Lan/wan, Tcp/ip, Decnet, Terminal Server) And Telecommunications (Mpls, Voip, Frame Relay, Atm)
Databases (Oracle, Rdb, Ms Access)
Cloud Infrastructure, Business Integration, Public Cloud, Private Cloud, Hybrid Cloud, Enterprise Cloud
Itsm, Remedy
Servicenow (Itsm, Itom, Spm, Csdm)
Managed File Transfer
Managed Printers And Print Servers
Sharepoint
Citrix, Active Directory, Dns, Dhcp
Security, Security Concepts
Back-office Applications: Ms Office, Ms Project, Ms Visio, Ms Excel, Ms Word, Ms Access, Jira, Jira Xray, Bi, Confluence, Azure Devops, Ms Dynamics, Kanban, Process Modeling
Programming In Office Applications
Itil V4 (Not Certified) As Working Basis, Self-study
Itil V3 (Not Certified) As Working Basis, Self-study
Prince2 (Not Certified) As Working Basis, Self-study
Scrum Master (Not Certified) As Working Basis, Self-study
Program Management, Project Management And Rollout Management In Ict, Telecommunications, Operational Processes
Interim Management In Service Management For Ict, Data Center Operations, User Help Desk/service Desk, Delivery Management
Operating Manuals Created Based On Itil Best Practices; Definition, Implementation And Documentation Of Operational Processes And Operational Preparation According To Itil Processes V3.0/v4.0 Best Practices; Change Management, Incident Management, Problem Management, Process Documentation And Application Operation
Escalation Management Defined And Implemented
Establishing Manager On Duty
Test Manager
Sap Structural Knowledge As Project Lead
Setting Up Service Desk, User Help Desk
Transition And Transformation Of Workplaces/end-user Computing
Requirements Management, Demand Management
Reporting Based On Infovista And Business Objects Etc.
Contract Management
Coaching In Project Management And Program Management
Preparing And Delivering Presentations, Lessons Learned
Scheduling And Automation
Automotive Suppliers, Automotive Industry, Banks, Electrical/electronics Industry, Manufacturing Industry, Oil And Gas Industry, It Services, Mechanical Engineering, Hw/sw Companies, Insurance

Languages

German

Native

English

Advanced

French

Intermediate

Spanish

Elementary

Italian

Elementary

Education

Oct 1983 - Jun 1988

Technische Universität München

Dipl.-Ing. Mechanical Engineering - Process Engineering · Process Engineering · Munich, Germany

Oct 1980 - Jun 1983

Technische Universität München

Physics · Munich, Germany

Oct 1968 - Jun 1979

Gymnasium

High school diploma

Certifications & licenses

ISO 27001 Certification

Project Management IHK Regensburg

Statistics

Experience

Total positions 60

Experience in Information Technology 21 y

Avg length 9 m

Longest experience 8 y 11 m

Global Experience

Countries worked in 11 (Germany, Switzerland, France, Italy, Austria, +6)

Primary country Germany

Expertise

Recent roles Test Manager and Subproject Leader, Subproject Leader Test & Acceptance, ServiceNow Expert/Architect

Main industries Information Technology, Banking and Finance, Automotive

Main business areas Information Technology, Project Management, Operations

Qualifications

Highest degree Bachelor

Certifications earned 2

Profile

Created

January 2025

Last Update

April 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

What languages does Ralf speak?

Ralf speaks the following languages: German (Native), English (Advanced), French (Intermediate), Spanish (Elementary), Italian (Elementary).

How many years of experience does Ralf have?

Ralf has at least 35 years of experience. During this time, Ralf has worked in at least 52 different roles and for 56 different companies. The average length of individual experience is 1 year and 7 months. Note that Ralf may not have shared all experience and actually has more experience.

What roles would Ralf be best suited for?

Based on recent experience, Ralf would be well-suited for roles such as: Test Manager and Subproject Leader, Subproject Leader Test & Acceptance, ServiceNow Expert/Architect.

What is Ralf's latest experience?

Ralf's most recent position is Test Manager and Subproject Leader at SvenMahn IT GmbH & Co. KG.

What companies has Ralf worked for in recent years?

In recent years, Ralf has worked for SvenMahn IT GmbH & Co. KG, Deutsche Telekom Business Solutions GmbH, LBBW, DB Cargo, and Die Autobahn GmbH des Bundes.

Which industries is Ralf most experienced in?

Ralf is most experienced in industries like Information Technology, Banking and Finance, and Automotive. Ralf also has some experience in Manufacturing, Energy, and Telecommunication.

Which business areas is Ralf most experienced in?

Ralf is most experienced in business areas like Information Technology, Project Management, and Operations. Ralf also has some experience in Quality Assurance, Product Development, and Procurement.

Which industries has Ralf worked in recently?

Ralf has recently worked in industries like Information Technology, Banking and Finance, and Manufacturing.

Which business areas has Ralf worked in recently?

Ralf has recently worked in business areas like Project Management, Information Technology, and Quality Assurance.

What is Ralf's education?

Ralf holds a Bachelor in Process Engineering from Technische Universität München.

Does Ralf have any certificates?

Ralf has 2 certificates. These include: ISO 27001 Certification and Project Management IHK Regensburg.

What is the availability of Ralf?

Ralf is immediately available full-time for suitable projects.

What is the rate of Ralf?

Ralf's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.