Project Coordinator in Germany

• Company FROX (Schweiz), end customer: Bundesamt für Informatik und Telekommunikation.
• Consulting and development. ITSM Suite, development of a semi-generic REST API interface solution. Performance tuning.

• Worked on an FTTx/telecommunications project within the project environment
• Supported operational project coordination and task follow-up
• Used Jira to create, process and track tasks and tickets
• Structured and maintained project-related information and work statuses
• Coordinated open points and ongoing tasks within the project team
• Supported the coordination of work packages and their processing status
• Followed up on tasks, feedback and open topics
• Worked at the interface between operational implementation and project organization
• Applied digital project management tools in the ongoing FTTx project
• Provided hands-on support with organizational and operational project tasks

• Enterprise WMS customisation for Albert Heijn and EDEKA.
• Owned end-to-end test planning, automation, and performance validation for logistics automation software serving high-volume grocery warehouse operations.

• Deputy Lead Manager POS
• Part of the Innovation Project Management team
• Support with operational digitalization and process optimization

The MiDAS program aims to integrate Generative AI across the entire BBM organization. My role is to enable the eBike division to adopt and leverage Generative AI by collaborating closely with the MiDAS team in India.

Management:

• Enable the eBike division to adopt GenAI through tailored solutions.
• Collaborate with the MiDAS team in India to design solutions for Generative AI use cases specific to the eBike division.
• Coordinate with the eBike teams to integrate GenAI systems, tools, plugins, and services provided by the MiDAS team.
• Plan roadmaps with eBike and MiDAS India team Product Managers for the delivery and integration of Generative AI solutions.

Assembly and start-up of pharmaceutical filling lines; supported three vial lines through successful FAT and one syringe line through successful SAT.

Introduction of new hospital software

• Supported the introduction and implementation of new hospital software during ongoing clinical operations
• Coordinated and provided operational support for the software rollout in clinical departments
• Delivered user training and guidance to hospital staff to ensure safe and efficient use of the new software
• Explained software features, workflows and new digital processes to the relevant user groups
• Provided on-site support to doctors, nursing staff, medical departments and administrative employees during the introduction and transition phase
• Acted as a First Responder for questions, usage issues and incidents related to the newly introduced software
• Logged, analyzed and initially assessed user issues, and coordinated follow-up with the responsible support team and technical departments
• Helped users transition existing workflows to the new digital processes
• Identified recurring user questions and operational challenges and shared relevant findings with the project team
• Worked closely with project management, IT, the software provider and the hospital's responsible contacts
• Provided ongoing feedback from clinical operations to project management to improve the rollout and user acceptance
• Helped ensure a smooth transition to live operations
• Supported users during the Go-Live and stabilization phase
• Documented support cases, user feedback and open items, and tracked them through to resolution
• Coordinated closely with project management to meet project goals, rollout dates and implementation requirements

Project coordination for the development of an automated team performance analysis based on WordPress and Gravity Forms. Responsible for coordination between the client, design, and technology, defining requirements, managing implementation, quality assurance of the content, and supporting testing and go-live through to the successful completion of the digital analysis and reporting tool.

• Managing the operational back office
• Handling proposals and invoicing
• Supporting pre-accounting tasks
• Coordinating appointments and operational meetings
• Coordinating between management, clients and external partners
• Organizing administrative day-to-day processes

Taking over operational back-office tasks significantly reduces the workload of executive management. Administrative processes run in a more structured, reliable and efficient way, freeing up more time for clients, projects and business decisions.

• Manage and optimize the European company vehicle fleet.
• Coordinate leasing agreements, vehicle acquisitions, maintenance schedules, and supplier relationships.
• Monitor fleet-related budgets and implement cost-control measures.
• Ensure compliance with company policies and legal regulations across multiple jurisdictions.

PMO support at a leading European wholesaler of photovoltaic systems, battery storage, and charging stations. Focus on optimizing and rebuilding IT service management processes in Jira.

• Reworking existing Jira workflows for IT Service Management (helpdesk)
• Setting up new Jira Service Management projects, including for an incident response process: workflow adjustments, frontend design, and full process development
• Global administration for Jira Service Management projects as well as organizational administration
• Setting up new spaces for different service desks within the company
• Support in meetings, including minute-taking and follow-up
• KPI tracking for IT service management processes (ticket throughput times, SLA compliance, backlog development) with transparent stakeholder reporting
• Implementation of the operational project plan

Environment: Jira, Jira Service Management, Confluence, Microsoft Teams

• Leading coordination between business units and IT
• Coordinating development and testing
• Business analysis and structured requirements gathering
• Specifying functional and technical requirements
• Integrating interfaces to internal systems
• Developing SQL queries and reports
• Documentation in Confluence Result: On-time go-live, structured and agreed project basis, ensuring a coordinated project workflow.

• Analysis, redesign and rollout of core HR processes across the entire employee lifecycle
• Interface management between HR, IT and several departments in a complex corporate environment
• Supporting cultural change processes with a focus on shifting mindsets and cross-functional collaboration

• Designed and implemented a company-wide automation ecosystem that connected CRM, scheduling, and payment processes across Close, Calendly, Typeform, Asana, Make, Zapier, and ablefy.io into a seamless end-to-end workflow.
• Automated business processes across sales, HR, and consulting, cutting manual work by over 45% and greatly improving data quality and process transparency.
• Optimized finance and collection processes with automated workflows that linked payment data from ablefy.io to CRM dashboards, improving cash flow visibility and cutting outstanding receivables by 70%.
• Launched webinars as a new acquisition channel, generating €150,000 in immediate revenue on the first launch.
• Built dynamic real-time dashboards with Plecto and integrated them into Slack to show performance metrics, leading to faster decisions and more accountability.
• Led technical consulting sessions for internal and external clients on automation strategy, workflow design, and CRM optimization, reducing turnaround times by 25%.
• Fixed integration and logic errors in complex automation setups to boost system stability and process reliability.
• Created standardized SOPs and process documents to speed up onboarding for new staff and ensure consistent execution.
• Coordinated cross-functional work with executive leadership, tying efficiency gains directly to revenue growth.