Project Coordinator in Germany

• Requirements management, process planning, interface function, ISMS setup, and documentation
• Setup and establishment of an ISMS according to ISO 27001 and establishment of emergency management / ITSCM
• Coordination of the circumstances with the public-sector IT service provider
• Consideration of KRITIS relevance within the scope and implementation of a B3S
• Development of requirements for document control and the continuous improvement process
• Preparation of relevant project documents
• Analysis of existing processes and preparation of guidelines
• Requirements gathering for ISMS and ITSCM and coordination with the IT service provider, including definition of interfaces
• Analysis of communication processes and escalation paths
• Review of documents for risk management, ISMS, emergency preparedness, and emergency response
• Redesign of the complete documentation and preparation of new relevant documents
• Development of necessary rules, policies, and concepts
• Interface between customer and service provider to ensure document quality
• Coordination of protection needs with specialist departments, particularly regarding KRITIS relevance, and planning of resulting measures
• Development of preventive measures to minimize the risk of data center outages in scenarios such as pandemics or ransomware attacks
• Definition of the test strategy for IT emergency exercises
• Initiation of necessary awareness training measures for specialist departments
• External Information Security Officer
• Introduction of document control

• Enterprise WMS customisation for Albert Heijn and EDEKA.
• Owned end-to-end test planning, automation, and performance validation for logistics automation software serving high-volume grocery warehouse operations.

• Worked on an FTTx/telecommunications project within the project environment
• Supported operational project coordination and task follow-up
• Used Jira to create, process and track tasks and tickets
• Structured and maintained project-related information and work statuses
• Coordinated open points and ongoing tasks within the project team
• Supported the coordination of work packages and their processing status
• Followed up on tasks, feedback and open topics
• Worked at the interface between operational implementation and project organization
• Applied digital project management tools in the ongoing FTTx project
• Provided hands-on support with organizational and operational project tasks

Project coordination for the development of an automated team performance analysis based on WordPress and Gravity Forms. Responsible for coordination between the client, design, and technology, defining requirements, managing implementation, quality assurance of the content, and supporting testing and go-live through to the successful completion of the digital analysis and reporting tool.

Rollout of printers and PCs

• Effective management of external service providers to ensure smooth operations.
• Planning and implementation of a global rollout for 150,000 clients.
• Carrying out a comprehensive risk analysis, including overall risk, site-specific risks, and security risks.
• Successful consolidation of two existing ServiceNow systems to optimize service management.
• Close coordination with program management to achieve the project goals.

Ensuring project coordination for the implementation of Microsoft Dynamics 365 Finance & Operations: stakeholder management, meeting coordination, open issue tracking, task prioritization and knowledge transfer between business units and IT.

• Managing the operational back office
• Handling quotations and invoicing
• Supporting preparatory accounting
• Coordinating appointments and operational alignments
• Interface management between management, clients, and external partners
• Structuring administrative processes in day-to-day business

By taking over operational back office tasks, management is noticeably relieved. Administrative processes run in a more structured, reliable, and efficient way, creating more time for clients, projects, and entrepreneurial decisions.

• Manage and optimize the European company vehicle fleet.
• Coordinate leasing agreements, vehicle acquisitions, maintenance schedules, and supplier relationships.
• Monitor fleet-related budgets and implement cost-control measures.
• Ensure compliance with company policies and legal regulations across multiple jurisdictions.

PMO support at a leading European wholesaler of photovoltaic systems, battery storage, and charging stations. Focus on optimizing and rebuilding IT service management processes in Jira.

• Reworking existing Jira workflows for IT Service Management (helpdesk)
• Setting up new Jira Service Management projects, including for an incident response process: workflow adjustments, frontend design, and full process development
• Global administration for Jira Service Management projects as well as organizational administration
• Setting up new spaces for different service desks within the company
• Support in meetings, including minute-taking and follow-up
• KPI tracking for IT service management processes (ticket throughput times, SLA compliance, backlog development) with transparent stakeholder reporting
• Implementation of the operational project plan

Environment: Jira, Jira Service Management, Confluence, Microsoft Teams

Assembly and start-up of pharmaceutical filling lines; supported three vial lines through successful FAT and one syringe line through successful SAT.

• Support of test management and consulting on replacing the existing core system for non-life insurance with a modern IT platform.

• Planning and controlling test execution as well as test analysis.

• Documentation of test results in JIRA/XRAY and defect management.

• Creating and continuously updating checklists to ensure quality.

• Creating Confluence pages to support test execution and its documentation.

• Creating test completion reports after each test cycle.

• Methods: process planning, status tracking, process optimization, process execution, process quality assurance.

• Tools: MS Office, Outlook, JIRA, Confluence, Wiki.

• Benefit: Support for test management in the preparation, execution and documentation of the different test cycles.

• Company FROX (Schweiz), end customer: Bundesamt für Informatik und Telekommunikation.
• Consulting and development. ITSM Suite, development of a semi-generic REST API interface solution. Performance tuning.

The MiDAS program aims to integrate Generative AI across the entire BBM organization. My role is to enable the eBike division to adopt and leverage Generative AI by collaborating closely with the MiDAS team in India.

Management:

• Enable the eBike division to adopt GenAI through tailored solutions.
• Collaborate with the MiDAS team in India to design solutions for Generative AI use cases specific to the eBike division.
• Coordinate with the eBike teams to integrate GenAI systems, tools, plugins, and services provided by the MiDAS team.
• Plan roadmaps with eBike and MiDAS India team Product Managers for the delivery and integration of Generative AI solutions.

• Bringing in the IT perspective into project documentation (e.g. solution approaches, effort estimates, schedules)
• Translating business requirements into technical specifications for the IT teams involved
• Coordinating IT resources and aligning budget usage with sales IT portfolio management
• Collaborating and supporting solution development together with business units and project managers
• Acting as a sentinel in the project portfolio to avoid information gaps and ensure timely involvement of sales IT
• Setting up and maintaining shared workspaces in Confluence, MS Teams, and Azure DevOps
• Ensuring compliance with established IT project processes (project initiation, solution design, validation)
• Creating and maintaining structured documentation (solution sketches, effort and resource plans, risks, decisions)
• Documenting and providing transparency on roles, budget needs, test management, and resource overview
• Supporting planning, coordination, and control of complex IT initiatives in the sales IT environment (PowerBase, PowerDE, PowerNL, PowerFR)
• Serving as the interface between business and IT: consistent translation of business requirements into technical specifications
• Contributing to budget planning, SAP variance analyses, resource management, and project governance
• Conducting requirements analysis, coordinating change requests, and active participation in PMO processes
• Close, cross-country collaboration with stakeholders within the Power@Sales program