Stephanie Z.-Operations & Project Manager | Process Management · PMO · ERP/Digitalization
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Experience
Project Support / Project Coordination FTTx
Oliver Schulte Managementberatung
- Worked on an FTTx/telecommunications project within the project environment
- Supported operational project coordination and task follow-up
- Used Jira to create, process and track tasks and tickets
- Structured and maintained project-related information and work statuses
- Coordinated open points and ongoing tasks within the project team
- Supported the coordination of work packages and their processing status
- Followed up on tasks, feedback and open topics
- Worked at the interface between operational implementation and project organization
- Applied digital project management tools in the ongoing FTTx project
- Provided hands-on support with organizational and operational project tasks
Operations Manager | Commercial Management · Processes · Digitalization
Lillas Fashion
- 16 years of overall entrepreneurial, operational and commercial responsibility for a retail company with revenue of up to 1.8 Mio. € and a team of up to 15 employees
- Ongoing financial accounting in Lexware, including payment transactions, open item lists, account reconciliation and preparation of tax-related documents
- Liquidity planning, budgeting, controlling and KPI analyses, as well as preparation and coordination of BWA and SuSa data
- Preparation of the annual financial statements and ongoing cooperation with tax advisors and external partners
- Implementation and administration of the Advarics ERP system, as well as digitalization and further development of key business processes
- Set-up and management of the Shopify online shop, as well as coordination of payment, shipping and system service providers
- Commercial management of the ordering process, including checking quantities, prices and order confirmations, ERP entry, follow-up and invoice verification
- Contract administration, coordination of commercial framework conditions, as well as monitoring and ensuring agreed services
- Management and coordination of external service providers, suppliers, logistics, shipping, payment and system partners
- Analysis and optimization of operational processes, clarification of responsibilities and interfaces, as well as implementation of pragmatic solutions in day-to-day business
- Personnel organization, scheduling, payroll preparation and operational team management
- Planning and implementation of marketing activities, events and customer events, including budget management
- Many years of support for a particularly demanding regular and VIP customer base with high expectations regarding service, communication and individual solutions
- Independent management of complex day-to-day business topics with a strong hands-on mentality, high decision-making skills and consistent implementation
- Systems and tools used: Advarics ERP, Shopify, Lexware, Sage Lohn, Microsoft 365, JOOR, PayPal, Mollie, Klarna, WhatsApp Business and other digital sales and communication tools
Executive Assistant - Commercial Management
Formel K GmbH,
- Supported management with commercial, personnel and organizational tasks
- Coordinated internal and external contacts and followed up on tasks, agreements and appointments
- Supported applicant management and personnel organization
- Took over and managed temporary employment activities, including familiarization with regulatory requirements
- Successfully qualified to manage temporary employment activities
- Coordinated contract-related and commercial matters with customers, employees and internal departments
- Set up and organized administrative and commercial processes
- Set up and further developed travel management
- Supported the management of ongoing customer and project assignments
- Used Microsoft Navision for commercial and administrative processes
- Provided hands-on support to management with short-term operational and organizational challenges
Executive Assistant HR & Finance
SHS Informationssysteme AG
- Supported the executive board in the areas of HR, finance, organization and operational management
- Helped set up and structure applicant management
- Gathered personnel requirements from specialist departments and coordinated application processes
- Structured and maintained the applicant database and assigned suitable applications to the relevant departments
- Coordinated cross-functional communication between the executive board, specialist departments and external contacts
- Managed contracts, followed up on agreed services and organized external service providers
- Independently coordinated a site relocation, including property searches, viewings, evaluation, contract process, renovation and space planning
- Managed moving and renovation activities and coordinated with internal departments and external service providers
- Prepared information and decision-making materials for the executive board
- Provided hands-on support with organizational and commercial matters in day-to-day business
Executive Assistant
1&1 ServiceLine GmbH,
- Supported management with organizational, commercial and operational tasks
- Coordinated communication between management, internal departments, the holding company and external contacts
- Supported applicant management and HR processes
- Managed contracts and followed up on agreed services, appointments and coordination matters
- Coordinated relocations, renovations and organizational changes
- Prepared and structured information for management
- Analyzed data and developed own database reports
- Learned SQL and independently created reports to support operational issues
- Analyzed and cleaned up data problems and duplicates
- Supported commercial and administrative processes in the call center and service environment
- Provided strong hands-on support with short-term organizational and operational requirements
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Fashion, Retail, Telecommunication, Professional Services, and Information Technology.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Human Resources, Finance, Accounting, Customer Service, Information Technology, and Marketing.
Summary
Experienced Operations Manager with 16 years of entrepreneurial and commercial responsibility, as well as extensive experience in process optimization, project coordination and digitalization.
My focus areas include operations, commercial management, process management, project coordination/PMO, ERP and merchandise management systems, contract and service provider management, as well as budget and liquidity management. I work in a structured, hands-on and solution-oriented way and reliably take topics from analysis through to implementation.
In addition, I have knowledge of AI transformation, tool integration, use case analysis and process automation, which I combine with my many years of operational experience.
I am looking for projects in operations, process management, project coordination/PMO, ERP/digitalization, commercial management, management support, as well as business-side AI and automation projects.
Skills
Operations Management & Commercial Management Project Management & Project Coordination / Pmo Process Management & Process Optimization Erp And Merchandise Management Systems / System Implementations Digitalization Of Business Processes Budgeting, Controlling & Liquidity Management Contract Management & Service Provider Management Stakeholder Management & Cross-Functional Coordination Management Reporting & Decision Briefings Requirements Gathering & Process Analysis Change Management & User Support Agile Collaboration / Scrum Jira & Confluence Ai Transformation & Ai Use Case Analysis Tool Evaluation & Tool Integration Process Automation / N8n Microsoft 365 Erp: Advarics Shopify, Lexware, Sage Chatgpt, Claude, Gemini, Notebooklm
Languages
Certifications & licenses
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
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Stephanie is based in Dortmund, Germany and can operate in on-site, hybrid, and remote work models.
Stephanie speaks the following languages: German (Native), English (Intermediate).
Stephanie has at least 30 years of experience. During this time, Stephanie has worked in at least 5 different roles and for 5 different companies. The average length of individual experience is 6 years and 11 months. Note that Stephanie may not have shared all experience and actually has more experience.
Based on recent experience, Stephanie would be well-suited for roles such as: Project Support / Project Coordination FTTx, Operations Manager | Commercial Management · Processes · Digitalization, Executive Assistant - Commercial Management.
Stephanie's most recent position is Project Support / Project Coordination FTTx at Oliver Schulte Managementberatung.
In recent years, Stephanie has worked for Oliver Schulte Managementberatung and Lillas Fashion.
Stephanie is most experienced in industries like Fashion, Retail, and Telecommunication. Stephanie also has some experience in Professional Services and Information Technology.
Stephanie is most experienced in business areas like Human Resources, Finance, and Accounting. Stephanie also has some experience in Customer Service, Information Technology, and Marketing.
Stephanie has recently worked in industries like Fashion, Retail, and Telecommunication.
Stephanie has recently worked in business areas like Accounting, Customer Service, and Finance.
Stephanie has 3 certificates. These include: KI-Manager, IHS Social Media Manager advanced, and IHK SEO-/SEA-Manager.
Stephanie is immediately available part-time for suitable projects.
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Calculated based on our freelancers’ daily rates as of 20 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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