Eberhart Niemes - Service and Change Manager; Project Manager

Q: Where is Eberhart based?

Eberhart is based in Cologne, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Eberhart speak?

Eberhart speaks the following languages: German (Native), English (Advanced), Spanish (Advanced) .

Q: How many years of experience does Eberhart have?

Eberhart has at least 29 years of experience. During this time, Eberhart has worked in at least 9 different roles and for 14 different companies . The average length of individual experience is 2 years and 8 months . Note that Eberhart may not have shared all experience and actually has more experience.

Q: What is Eberhart's latest experience?

Eberhart's most recent position is Service and Change Manager; Project Manager at Uniper-Energy .

Q: What companies has Eberhart worked for in recent years?

In recent years, Eberhart has worked for Uniper-Energy , Toolport GmbH , Deutz AG , and Lanxess Deutschland GmbH .

Q: Which industries is Eberhart most experienced in?

Eberhart is most experienced in industries like Telecommunication , Information Technology , and Manufacturing . Eberhart also has some experience in Food and Beverage , Chemical , and Energy .

Q: Which business areas is Eberhart most experienced in?

Eberhart is most experienced in business areas like Information Technology , Project Management , and Product Development . Eberhart also has some experience in Operations , Sales , and Procurement .

Q: Which industries has Eberhart worked in recently?

Eberhart has recently worked in industries like Chemical , Energy , and Information Technology .

Q: Which business areas has Eberhart worked in recently?

Eberhart has recently worked in business areas like Information Technology , Project Management , and Procurement .

Recommended expert

Cologne, Germany

Experience

Apr 2024 - May 2025

1 year 2 months

Germany

Service and Change Manager; Project Manager

Uniper-Energy

Project manager for transition and migration of IPC Trader Telephony to 3CX-based dispatcher and Cloud9-based trader telephony
Planned and managed company-wide replacement of IPC Trader Telephony with 3CX and Cloud9 solutions
Continuous improvement of implementation processes and development and execution of optimization measures
Planned, coordinated and tracked delivery of IT equipment and service provision at all sites
Led a team of IT site managers to ensure IT services were delivered on time, within budget and with required quality
Defined project scope in coordination with all business resources
Planned and executed software and hardware rollouts, including user support during implementation
Communicated with key customers and service organizations and collaborated with traders, telephony architects, app owners, testers and technical IPC teams
Conducted stakeholder analysis for creation and maintenance of change management processes
Managed full change process: prepared change requests, defended them in change board, communicated at company and user level, and supported change implementation

Mar 2023 - Mar 2024

1 year 1 month

Germany

UC Consultant and Project Manager

Toolport GmbH

Resolved speech quality, jitter and call issues in MS Teams Direct Routing for a call center in collaboration with providers CallOne, ComDesk and Matelso
Advised and supported integration of Teams/CallOne telephony solution into CRM system with Linkthat.eu
Planned and controlled Teams integration and advised on process and project step optimization
Prepared regular reports for all stakeholders and maintained documented results in Jira and ServiceNow
Trained staff on tool usage
Created end-user and support-level documentation in various communication channels and formats
Organized and conducted workshops for different departments

Jun 2022 - Feb 2023

9 months

Germany

Project Manager

Deutz AG

Conceived and built MS Teams telephony concept and infrastructure in Australia, Germany and Spain (5000+ endpoints) using NTT products
Conducted as-is analysis and requirements analysis and developed project concept
Planned telephony via Microsoft Teams with E-SBC and Teams Direct Routing, migrating three sites with ~5000 clients
Managed project scope, schedule and budget with regular stakeholder coordination
Conducted know-how transfer to internal staff
Prepared and delivered workshops for various departments
Produced end-user and support-level documentation in multiple channels and formats

Feb 2021 - Jun 2022

1 year 5 months

Germany

Rollout Manager

Lanxess Deutschland GmbH

Led service providers and team of IT site managers to ensure timely, budget-compliant and quality delivery of IT services across all sites
Coordinated preparation and rollout of tablets for Moby.Check application under MobileIron environment
Managed WLAN infrastructure build-out at all Lanxess sites
Determined technical requirements and developed optimization options
Defined project scope and objectives and created project plan with resource allocation
Estimated budget and managed approval processes within IT
Coordinated with key stakeholders and provided regular status updates
Reported to cluster manager with schedule, milestones and progress reports
Prepared, conducted, moderated and documented workshops
Managed external vendors including cost and performance control
Planned and coordinated floor, building and core switch infrastructure
Coordinated procurement, logistics and resources for installation, commissioning and documentation

Sep 2020 - Jan 2021

5 months

Germany

Project Manager

Lanxess Deutschland GmbH

Migrated analogue and industrial DECT telephony to Cisco VoIP with CP-8851 and connection to central CCM in Cologne
Considered special services such as elevator emergency call, fax, alarm and fire detection and monitoring systems
Identified technical requirements and developed technical options
Managed build-out of new and decommissioning of old telephony infrastructure
Planned and coordinated necessary switch infrastructure and logistics
Managed resources for installation, commissioning and documentation
Defined project scope and objectives and created project plan
Clarified and procured data and SIP connections
Managed budget and approval processes within IT
Reported to cluster manager with schedule, milestones and progress
Coordinated with key stakeholders and provided regular updates
Managed contracted vendors with cost and performance control
Provided hands-on support for all Cisco Call Manager implementations

Dec 2019 - Aug 2020

9 months

Project Manager

Rödl & Partner

Led implementation of Microsoft Teams collaboration environment and rollouts across ~40 EMEA sites with PBX Direct Routing using Audiocodes Mediant VE
Established project structure and rollout process definition
Advised on and organized company-wide planning and hands-on setup of video conferencing systems based on Cisco CMM 2000, Skype for Business and Zoom
Migrated users and services to MS Azure
Trained staff
Created telephony/VoIP and UC concept
Planned external provider trainings
Coordinated and expedited SIP trunk approvals with Deutsche Telekom and BT
Oversaw ISDN to SIP trunk migration across ~40 sites in Germany

May 2019 - Nov 2019

7 months

Germany

Project Manager

Datagroup Financial Services

Planned and executed migration of all bank employee mailboxes (approx. 20 million emails) from Lotus Notes to Outlook for Bankhaus Lampe, ensuring 10-year retention compliance
Addressed performance and completeness challenges of market migration tools
Responsible for migration planning and verifying correct migration through appropriate testing methods

Jan 2017 - Oct 2019

2 years 10 months

United States

Project Manager

Refresco Deutschland GmbH

Integrated video conferencing solutions based on Cisco and Polycom, and platforms such as Zoom and WebEx
Led setup and connection of Cisco TelePresence VCS and CMM conference systems across three sites
Utilized Pexip Infinity Meeting Platform as video bridge for existing systems
Coordinated with outsourcing partners and hosting/cloud providers to build AADC and ADFS infrastructure
Managed migration of tenants and users from USA to Europe including central AADC and domain controllers

Jun 2016 - Dec 2016

7 months

Israel

Project Manager

Cellebrite Ltd

Responsible for service management and escalation point across DE, CZ and NL for Vodafone Global diagnostic solutions
Defined and introduced new processes and coordinated mobile lifecycle and diagnostic functions
Managed Vodafone stores, repair centers, providers and service vendors
Planned rollout of hardware-bound diagnostic solutions at 1500 German sites
Oversaw quality management and conducted national integration tests and field acceptance tests
Led and executed regression tests

Aug 2014 - May 2016

1 year 10 months

Germany

Rollout Manager

ThyssenKrupp Global Networks and IT Services

Planned and managed Office 365 introduction
Provided hands-on support and consulting for Skype for Business/Office 365 administration and installation
Managed rollout of 15000 endpoints from ISDN to All-IP across 500 branches
Built and supported enterprise-wide UC infrastructure based on Avaya systems and Audiocodes Mediant SBC
Produced project status reports for stakeholders
Coordinated rollout schedules with Avaya, Audiocodes and Cisco vendors
Liaised with Vodafone SIP trunk provider
Assisted site managers with site survey documentation
Managed operations and escalations
Created and maintained documentation
Analyzed and enhanced UC architecture

Apr 2013 - Jul 2014

1 year 4 months

Germany

Rollout Manager

Vodafone Group Services Limited

Managed the rollout of 90,000 mobile services/SIM cards and the migration to Vodafone and partners across EMEA and globally
Conducted assessments and risk analyses and recommended migration strategies
Led provider coordination for European migrations and worked with service account managers to ensure smooth transitions
Monitored SLA and OLA compliance and managed partner relationships
Set up a support organization and managed incident and problem management
Coordinated the deployment of enterprise mobility management (MDM/MAM) using VMware AirWatch, including password protection, encryption, and remote wipe of customer devices

Dec 2011 - Apr 2012

5 months

Germany

Project Manager

UNITYMEDIA

Managed the PECHE project for network development, voice, and IP core network expansion in Cologne

Nov 2008 - Oct 2011

3 years

Kuwait

Multi-Project Manager and UC Specialist

Nokia Siemens Networks

Led multiple consulting, integration, and UC projects for Zain Iraq's BSS and voucher management in Baghdad
Oversaw project planning, cost control, vendor management, and acceptance processes

Sep 2007 - Oct 2008

1 year 2 months

United Arab Emirates

Service Project Manager

Nokia Siemens Networks

Managed prepaid and postpaid charging, billing, and support systems, and migrated existing tariffs and subscriber data

Mar 2006 - Aug 2007

1 year 6 months

United Arab Emirates

Service Bid Manager

Nokia Siemens Networks

Prepared service bids and proposals for telecom contracts

Mar 1998 - Dec 2006

8 years 10 months

Germany

Level 3 Support Specialist

Siemens

Provided Level 3 support for network management systems and IBM cluster environments
Acted as product manager for location-based services within Siemens Mobile Networks

Apr 1995 - Feb 1998

2 years 11 months

Germany

Service Engineer

AEG Electrocom

Introduced high-speed character recognition and document processing systems

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Telecommunication, Information Technology, Manufacturing, Food and Beverage, Chemical, and Energy.

Telecommunication

Information Technology

Manufacturing

Food and Beverage

Chemical

Energy

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Product Development, Operations, Procurement, and Sales.

Information Technology

Project Management

Product Development

Operations

Procurement

Sales

Summary

I have been an experienced PMP-certified telecommunications and IT project manager for 10 years with solid experience in implementation, rollout and transition projects, change management, enterprise voice telephony and network infrastructure. I have gained deep technical knowledge in all my projects. I am customer-focused, with a strong work ethic, self-driven and motivated. I have a forward-looking personality with pragmatic and goal-oriented thinking, solution-oriented approach and a willingness to take responsibility as well as a strong hands-on mentality. I offer project management experience with broad technical skills and an international background. In my projects I am always involved in team leadership, team building and decision-making. I communicate clearly and confidently at all levels.

Skills

Information Technology

Unified Communication Platforms (Cisco Call Manager, Avaya)
System Integration
Lync/skype For Business Integration
Technical Support & Training
Virtualization (Vmware)
Teams & Direct Routing
Trader Telephony (Ipc)
Nextcloud Collaboration Platform
Telephony Solutions From Callone And 3cx
Servicenow

Management

Incident Management
Test Management
Service Management
Change Management
Int. Project Management

Cisco Unified Communication Manager (Cucm)
Ipc Trader Telephony
Cloud9 Trader Telephony
3cx Integration
Bss Deployment (Siemens/nsn)
Audiocodes Sbc
Polycom Video Systems
Tv/streaming
Pexip Infinity Meeting Platform
Microsoft Teams Integration
Knowledge Of Existing Regulatory Requirements

Collaboration

Atlassian Jira
Confluence
Microsoft Teams

It Service Management

Support Level 3 (Tier 3) Experience In Various Areas
Servicenow
Provider Governance Experience

Other Skills

Office Products: Word, Excel, Powerpoint, Access, Outlook, Onlyoffice
Cloud Implementations: Google Cloud, Office365, Microsoft Azure
Project Methodologies: Agile And Waterfall
Network: Analysis With Wireshark And Net Tools
Os: Windows Server/clients Including Active Directory Services, Solaris Server And Linux Server
Virtualization: Vmware Esxi 6.7, Vcenter 6.7

Languages

German

Native

English

Advanced

Spanish

Advanced

Education

Oct 2001 - Jul 2002

Fern University, Hagen

Intensive course in Business and Economy for 1 year · Business and Economy · Hagen, Germany

Oct 1993 - Jul 1994

Nottingham Trent University

BSc. · Combined Studies in Science, Computing & Physics · Nottingham, United Kingdom

Sep 1991 - Oct 1994

Fachhochschule Lübeck

Diploma Engineer in Physical Engineering · Physical Engineering · Lübeck, Germany

Certifications & licenses

Audiocodes Certified Associate for SBC Solutions

Certified HP Openview Network Management Consultant

Certified Project Management Professional

Project Management Institute

Statistics

Experience

Total positions 17

Experience in Telecommunication 15.5 y

Avg length 1 y 9 m

Longest experience 8 y 9 m

Global Experience

Countries worked in 5 (Germany, United Arab Emirates, United States, Israel, Kuwait)

Primary country Germany

Expertise

Recent roles Service and Change Manager; Project Manager, UC Consultant and Project Manager, Project Manager

Main industries Telecommunication, Information Technology, Manufacturing

Main business areas Information Technology, Project Management, Product Development

Qualifications

Highest degree Bachelor

Certifications earned 3

Profile

Created

September 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Eberhart based?

Eberhart is based in Cologne, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Eberhart speak?

Eberhart speaks the following languages: German (Native), English (Advanced), Spanish (Advanced).

How many years of experience does Eberhart have?

Eberhart has at least 29 years of experience. During this time, Eberhart has worked in at least 9 different roles and for 14 different companies. The average length of individual experience is 2 years and 8 months. Note that Eberhart may not have shared all experience and actually has more experience.

What roles would Eberhart be best suited for?

Based on recent experience, Eberhart would be well-suited for roles such as: Service and Change Manager; Project Manager, UC Consultant and Project Manager, Project Manager.

What is Eberhart's latest experience?

Eberhart's most recent position is Service and Change Manager; Project Manager at Uniper-Energy.

What companies has Eberhart worked for in recent years?

In recent years, Eberhart has worked for Uniper-Energy, Toolport GmbH, Deutz AG, and Lanxess Deutschland GmbH.

Which industries is Eberhart most experienced in?

Eberhart is most experienced in industries like Telecommunication, Information Technology, and Manufacturing. Eberhart also has some experience in Food and Beverage, Chemical, and Energy.

Which business areas is Eberhart most experienced in?

Eberhart is most experienced in business areas like Information Technology, Project Management, and Product Development. Eberhart also has some experience in Operations, Sales, and Procurement.

Which industries has Eberhart worked in recently?

Eberhart has recently worked in industries like Chemical, Energy, and Information Technology.

Which business areas has Eberhart worked in recently?

Eberhart has recently worked in business areas like Information Technology, Project Management, and Procurement.

What is Eberhart's education?

Eberhart holds a Bachelor in Combined Studies in Science, Computing & Physics from Nottingham Trent University and a Bachelor in Physical Engineering from Fachhochschule Lübeck.

Does Eberhart have any certificates?

Eberhart has 3 certificates. These include: Audiocodes Certified Associate for SBC Solutions, Certified HP Openview Network Management Consultant, and Certified Project Management Professional.

What is the availability of Eberhart?

Eberhart is immediately available full-time for suitable projects.

What is the rate of Eberhart?

Eberhart's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.