Matthias S.-Six Sigma Black Belt — Operational Excellence, Process Optimisation & Continuous Improvement
Check rate
Experience
Technology Lead & Co-Founder
LegalMind GmbH
- Redesign of legal operations: standardised workflows reducing routine effort by up to 80%, with source citation, hallucination check as quality gate, role model, logging and audit trail.
- Compliance-by-design operating model (EU AI Act readiness, GDPR, eIDAS) with documented, releasable process steps.
- Roadmap, sprint planning and release management for an agentic RAG platform with counsel-in-the-loop approval, audit trail and German hosting.
- EU AI Act readiness, GDPR and eIDAS requirements managed as first-class project deliverables; go-to-market for two customer verticals.
Service Owner BSS Services
Telefonica
- Building APIs that enable communication and data exchange between the BSS and the underlying network infrastructure, supporting service provisioning, activation, configuration, monitoring, and billing
- Integrating NaaS APIs with existing BSS components such as CRM, order management, and billing systems to allow seamless end-to-end service orchestration
- Automating service delivery processes including order fulfilment, provisioning, and activation through APIs to reduce manual effort and accelerate time-to-market
- Implementing API-based monitoring and management of network services for real-time performance and fault management
- Integrating NaaS APIs with billing and charging systems for accurate, flexible billing based on usage or subscription models
- Enabling customer self-service portals and APIs for customers to manage network services, view usage data, and modify subscriptions
- Integrating NaaS APIs with third-party systems and applications such as cloud service providers and other network operators
- Leading a team of approximately 22 units with over 200 people
- Delivered new services that generated a recurring gross margin of €30 million year over year
Head of Sales & Co-Founder
EV24.cloud / qrsolve
- Delivery unit build-up with standard work for RFQ, solution design and rollout; payment, billing and support process design for a European operating model.
- Charging-infrastructure platform: certified charge-point integration, payment and carrier billing, European operating and support model.
- Startup build-out: delivery unit, RFQ and solution-design standards, charge-point, payment and carrier-billing integration, support and escalation flows.
rechtscheck.ai
- Concept-to-launch of a conversational intake funnel that converts unstructured customer input into a structured, priced result in minutes, with hand-off to a licensed professional.
Program Lead
SENEC GmbH
- Defined and implemented a Europe-wide ERP system to ensure IFRS/HGB-compliant financial reporting
- Replaced existing ERP and isolated solutions for 10 partner companies
- Integrated ERP solutions into Odoo and Microsoft Dynamics of the parent company
- Implemented control dashboards and a value improvement project
- Reduced manual reconciliations and achieved conversion to permanent inventory
Senior Project Lead Technology
Telefonica
- Led the OPEN Gateway Program focusing on commercial go-live of Network as a Service functions and new B2B products, enabling over €20 million year-over-year revenue
- Successfully launched QoD, Identify Origin, and Number Verify services ahead of schedule
- Reduced latency by 20% through solution design and stakeholder collaboration
- Managed a team of 20 employees, ensuring efficient delivery and achievement of KPIs
- Monthly latency, availability and usage KPI reporting per API and tenant, incident-quality scorecard, median MTTR against a 48-hour target, and executive reporting.
Project Lead
Telefonica
- Led the introduction of IP Resolution and NEF as part of the Open Gateway/NaaS Program
- Progressed RFQ for proof of concept and conducted vendor selection
- Finalized concept and project plan for IP Resolution feature deployment
- Built and led a high-performing team of internal and external resources
- Integrated BMC Helix as the successor to BMC Remedy
- CAMARA APIs including number verification, SIM swap and KYC match for caller authentication and fraud prevention in service lines.
Project Lead
Eiffage Spain
- Oversaw the expansion of solar parks for Iberdrola, managing international suppliers and stakeholders
- Delivered over 100 MW expansion in two years
- Expanded medium-voltage grid successfully
- Reduced defect rate by 20%
Overall Project Lead
Leading Energy Supplier in Germany
- Established a field service organization for the installation of charging infrastructure in Germany, Austria, and Switzerland
- Completed RFQ and conducted vendor selection
- Built and managed the field service organization and supply chain
- Oversaw installation of charging stations in over 38 industrial plants and parking garages, with a project volume exceeding €16 million
Program Lead
Telefonica
- Spearheaded the RAITT program, migrating over 20,000 applications to the cloud (Azure, GCP, AWS)
- Collaborated with more than 250 people from three vendors to form an efficient delivery unit
- Delivered architectural conception and implemented cloud-based Active Directory for six landing zones
- Migrated 380 legacy applications to the cloud and deployed 12 cloud-native products
- Defined and implemented an observability strategy and end-to-end SLA/KPI framework
Project Lead
CashDesk Provider
- Led development of a TSE-compliant mobile POS app for iOS and Android
- Managed conception, development, and go-live of the application
- Delivered the project one month ahead of schedule
Managing Director
SolutiQ
- Standardised installation, commissioning and support processes for smart-building and IT integrations.
- Delivery of smart-building, network and telephony integrations for SMB and residential clients, incl. PBX setups, routing plans and voice control.
- Delivery of smart-building, network and telephony projects incl. PBX setups, routing plans and voice control; standardised commissioning and support.
Director Business Development
1st solution consulting GmbH
- Lean and user-centred digitalisation for enterprise clients; process analysis, solution design and implementation support.
- Requirement analysis and digitalisation, lean and user-centred delivery for enterprise clients; solution design at the interface of business development and implementation.
Multi-Project Manager
Vodafone
- Six-sub-stream programme for the next network generation; 1,200+ network elements migrated on time, cost and quality; intelligent workflow management for real-time transparency.
- Led a national mobile network modernization program (full IP transformation) with a three-digit million euro volume
- Implemented a Go Lean strategy, reducing project streams and achieving 39% savings within six months
- Managed R&D and integration phase of new network components
- Adapted the standard process catalogue to optimize project structure and efficiency
- Introduced Genesys PBX for escalation management
- Full-IP transformation, legacy decommissioning, resilience and pooling programmes; process standardisation and optimisation across international teams with reusable process assets.
Founder & CEO / Programme & Process Lead
CPC Consulting & Project Management SRL
- Improvement portfolio for telecommunications, energy, construction, retail and legal clients: 34+ completed projects, savings of up to 39% within six months.
- Design and operation of the cross-project quality system (nine-step test cycle, defect evidence contract, rolling velocity with ≥60% close-rate target) used across five product streams.
- Quality and KPI governance for Telefónica Open Gateway: incident data cleansing, median MTTR against a 48-hour target, incidents per million calls, monthly executive reporting.
- Programme lead for a Europe-wide ERP standardisation across 10 subsidiaries: €760m+ annual revenue represented, €6.8m p.a. budget, 8 project managers, island solutions eliminated.
- Training and mentoring of project managers, engineers and agile tribes in DMAIC, root-cause analysis and KPI discipline.
- Founded and led a nearshore consulting company delivering project excellence and developing in-house cloud-based solutions
- Implemented a knowledge management system
- Launched a legal tech platform processing over €1 million in litigation financing volume per month
- Completed over 34 projects for clients in banking, IT/ICT, and beverage production
- Introduced Remedy Force for Ricard Pernod Ricard
- Introduced BMC Helix for Uniqa
- Introduced Genesys Cloud PBX for Vodafone and other telco service providers
- End-to-end delivery of AI, automation and integration projects for telecommunications, energy and critical-infrastructure clients.
- Project lead for AI customer-service and voice agents (Bob the Operator): scope, plan, budget, integration, evaluation, go-live and operating model.
- Owner of the cross-project delivery governance used across five product streams: test and defect evidence contract, two-week velocity cadence, and architect sign-off before closure.
Freelance System Engineer / Project Coordinator
Telekom Austria, T-Mobile and others
- Integration and infrastructure delivery with standardised commissioning, acceptance and documentation routines.
- Integration and infrastructure projects in the carrier voice and transport domain; coordination of complex technical work packages in international constellations.
- Coordination of integration and infrastructure projects in the carrier voice and transport domain across four countries.
NOC Engineer
A1 Telekom Austria / UPC
- Operations, fault and change management on PSTN/VoIP switching, access and transport platforms under 24/7 service levels.
Industry experience
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Experienced in Telecommunication, Information Technology, Energy, Construction, Banking and Finance, and Food and Beverage.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Product Development, Quality Assurance, Operations, and Customer Service.
Summary
Operating at Master Black Belt scope for 12+ years: running an improvement portfolio across several business areas at once, designing the measurement and governance system behind it, and training, coaching and certifying the project managers, engineers and Green/Black Belt-level teams who execute it. 20 years of process work in telecommunications, energy, IT and legal operations; 34+ completed projects; cost and cycle-time reductions of up to 39% within six months.
Strength is the disciplined DMAIC core: define the problem with the customer’s CTQs, prove the measurement system before believing the data, separate signal from noise, quantify with statistics rather than opinion, then lock the gain into control charts, SLA targets and standard work so the improvement survives handover. A representative example: in a live incident-quality baseline only 61 of 258 records were genuine API failures — 147 sat in duplicate clusters and the rest were infrastructure noise or empty templates. Cleaning the measurement system first turned an unsteerable ticket count into a KPI set with median MTTR against a 48-hour target and incidents per million calls.
Founder & CEO of CPC SRL (process, AI and system integration for telecommunications, energy and critical infrastructure) and Technology Lead / Co-Founder at LegalMind (auditable AI operations reducing legal routine work by up to 80%).
Senior project and programme manager with 34+ delivered projects, budgets up to €6.8m p.a., and more than 12 PBX, telephony and voice-platform initiatives — from PSTN/VoIP and SIP migrations in carrier environments to today’s AI voice and service agents built on agentic frameworks (RAG with source citation, tool and function calling, multi-agent orchestration, local and hosted LLMs). I run AI projects end to end: concept, business case, plan, budget, sprints, risk log, integration into existing CRM/ERP/ticketing systems, go-live and handover to operations.
Customer-service focus: first-fix rate, response-SLA breaches, seasonal peaks and containment per intent are the metrics I plan against — with target values agreed before build (e.g. 30–40% shorter first response time, +50% satisfaction on first-contact resolution) and tracked in a KPI dashboard after go-live. Workshops and executive reporting in German and English.
Skills
- Improvement Methods: Dmaic And Dmadv, Lean (Vsm, 5s, Kaizen, Poka Yoke, Pull/Wip Limits, Little'S Law), Kanban And Safe, Itil Service Transition, Standard Work And Sop Design, Change Management And Adoption Tracking.
- Define & Measure: Project Charter And Benefit Case, Sipoc, Voc And Ctq Trees, Process Mapping, Data Collection Plans, Measurement-System Analysis, Baseline And Capability Studies (Cp/Cpk), Operational Definitions And Data-Quality Rules.
- Analyse: Pareto And Stratification, Ishikawa And 5-Why, Fmea, Hypothesis Testing, Correlation And Regression, Time-Series And Mttr/Cycle-Time Analysis, Duplicate And Noise Detection In Operational Data Sets.
- Improve & Control: Pilot And Poc Design, Solution Selection Matrices, Control Charts And Spc, Kpi Dashboards And Sla Targets, Control Plans, Audit And Sign-Off Gates, Monthly Reporting Cadence, Automation Of Repetitive Steps.
- Tooling: Python/Pandas, Excel And Google Sheets Modelling, Bi Dashboards (Looker Studio, Power Bi), Jira And Backlog Analytics, Ms Project, Process Mining-Style Log Analysis, Ai/Llm-Assisted Data Cleansing And Document Analysis.
- Enablement: Belt-Style Curriculum Design, Hands-On Coaching, Workshop Facilitation, Executive Briefings.
- Project And Programme Management: Business Case And Scope Definition, Work Breakdown Structures, Plans And Schedules, Budget And Forecast Control, Milestone And Gate Reviews, Risk, Issue And Dependency Management, Change Control, Vendor And Contract Management, Go-Live And Operations Handover.
- Agile Delivery: Safe, Scrum And Kanban, Backlog And Sprint Planning, Velocity And Work-In-Progress Steering, Definition Of Done And Evidence-Based Defect Gates, Release Trains And Retrospectives, Hybrid Delivery Models For Enterprise Milestone Reporting.
- Ai Delivery: Use-Case Selection And Feasibility, Data And Prompt/Evaluation Strategy, Rag And Agentic Architectures, Tool And Function Calling, Model And Vendor Selection, Proof-Of-Concept Design, Quality Gates For Accuracy, Containment And Hallucination Checks, Human-In-The-Loop Design, Eu Ai Act And Gdpr Requirements.
- Customer Service And Integration: Journey And Intent Analysis, First-Fix Rate, Aht, Containment, Csat And Sla Modelling, Ivr And Routing Design, Crm/Erp/Ticketing And Cti Integration, Omnichannel Context Handling, Peak-Load Planning.
- Reporting And Facilitation: Kpi Definition And Monthly Executive Reporting, Requirement And Design Workshops, Sprint Reviews, Steering Committees, C-Level Reporting, Keynotes.
Languages
Education
University of Hertfordshire
Master of Science in Project Management, Agile and Waterfall · Project Management · Hatfield, United Kingdom
WKO Vienna
State-certified event technology engineer · Event Technology · Vienna, Austria
WIFI Vienna
State-certified electrical engineering technician · Electrical/Electronics & Communications Engineering · Vienna, Austria
Certifications & licenses
The Open Group
CFI - Accounting Fundamentals
CFI
GCP Administration Fundamentals
AXELOS
SDH Network Certification
Cisco
Google Cloud Administrator
Google Cloud Architecture Certification
SAFe
Scaled Agile
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Matthias is based in Frankfurt am Main, Germany and can operate in on-site, hybrid, and remote work models.
Matthias speaks the following languages: German (Native), English (Advanced), Spanish (Intermediate), Romanian (Elementary).
Matthias has at least 22 years of experience. During this time, Matthias has worked in at least 13 different roles and for 14 different companies. The average length of individual experience is 1 year and 3 months. Note that Matthias may not have shared all experience and actually has more experience.
Based on recent experience, Matthias would be well-suited for roles such as: Technology Lead & Co-Founder, Service Owner BSS Services, Head of Sales & Co-Founder.
Matthias's most recent position is Technology Lead & Co-Founder at LegalMind GmbH.
In recent years, Matthias has worked for LegalMind GmbH, Telefonica, EV24.cloud / qrsolve, rechtscheck.ai, and SENEC GmbH.
Matthias is most experienced in industries like Telecommunication, Information Technology, and Energy. Matthias also has some experience in Construction, Banking and Finance, and Food and Beverage.
Matthias is most experienced in business areas like Information Technology, Project Management, and Product Development. Matthias also has some experience in Quality Assurance, Operations, and Customer Service.
Matthias has recently worked in industries like Information Technology, Telecommunication, and Energy.
Matthias has recently worked in business areas like Information Technology, Product Development, and Project Management.
Matthias holds a Master in Project Management from University of Hertfordshire.
Matthias has 10 certificates. Among them, these include: TOGAF Certified, CFI - Accounting Fundamentals, and GCP Administration Fundamentals.
Matthias is immediately available full-time for suitable projects.
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Calculated based on our freelancers’ daily rates as of 27 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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