Norbert Faulhaber - Strategy Execution Consultant, 25 Years

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Bergisch Gladbach, Germany

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Experience

Jan 2020 - Dec 2020

1 year

Germany

Principal Partner

Consileon Business Consultancy GmbH

Jan 2020 - Dec 2020

1 year

Smart eXperts Consultant & OKR Master

OKR-Berater.de

Jan 2018 - Dec 2018

1 year

Execution Partner, Director Region DACH

AchieV Business Optimizer

Jan 2016 - Dec 2016

1 year

Netherlands

Senior Executive Consultant

Kaizen Institute Germany

Aug 2014 - Present

12 years 3 months

Bergisch Gladbach, Germany

Owner

SEC Strategy Execution Consultants

Active support for organizations in developing and implementing company and division strategies with a focus on results (during growth and consolidation).
Design and implementation of projects and excellence programs (Operational Excellence, Agile Transformation, Continuous Improvement, Kaizen, Lean Transformation, Growth, Innovation, Efficiency, Six Sigma, Customer Satisfaction, Cultural Change).
Support, qualification, and coaching of experts, managers, and executives in change and transformation processes.
Taking on leadership roles in classic and agile projects as Project Manager, Scrum Master, Product Owner, and Agile Coach.
Introduction of Agile Performance Managmt. (OKR; Objectives & Key Results)
Business process optimization & design. Customer Experience Design.
End-to-end Value Stream Design & Value Stream Optimization.
Establishment and operation of PMOs & TMOs. Introduction of Project Excellence.
Implementation of new business models. Business Canvas.
Design and delivery of training sessions and workshops for specialists and managers (Vision, Mission, Strategy, Goals, ... Projects, Processes, Organization, Change Management, ...)

Jul 2006 - Jul 2014

8 years 1 month

Bonn, Germany

Vice President Process Excellence Europe

Deutsche Telekom

Leadership responsibility for up to 15 employees in Bonn (core team, disciplinary) and up to 250 employees (functional) in the countries.
Built and led initiatives, programs, and projects for the measurable and sustainable implementation of strategies (B2B, B2C).
Completed more than 500 business-relevant implementation projects in the areas of efficiency, growth, innovation, and customer satisfaction.
Generated project benefits of more than 900 Mio Euro from completed projects, confirmed by the Group’s Finance/Controlling departments.
Achieved a Business Excellence program Return-On-Invest of 11:1.
Reporting to Management Board members, the management teams of the Business Units, and the Top Leadership Teams in the national companies.
Developed and implemented replication projects (“BluePrints”) and transformation projects (People, Culture & IT) across Europe.
Supported the strategic IT projects Next.Generation.CRM and One.ERP for the Europe Management Board area. PMT member for International Sales & Service (IT Project Portfolio Management).
Responsible for customer satisfaction measurement/Net Promotor Score and the resulting optimization projects in the European mobile communications business.
Qualified, coached, and certified more than 450 project managers and over 1200 process managers in 14 countries and 20 Business Units (methods used: Six Sigma, Lean, KVP, ...)
2006-2008 T-Mobile International: 5 European national companies, mobile communications only
2009-2012 Deutsche Telekom AG, Group Headquarters/GHS: 12 European national companies, mobile communications & fixed-line, other Group companies
2013-2014 Deutsche Telekom AG, Europe & Technology: Entire Europe, mobile communications & fixed-line as well as Group Technology

Jan 2005 - Jun 2006

1 year 6 months

Frankfurt, Germany

Head of Process Xcellence

Xchanging

Successfully introduced Process Excellence in Deutsche Bank’s securities back office. High-volume transaction business (B2B, B2C).
Generated several million euros in project benefits through efficiency improvements in the first year alone.
Responsible for process management (ARIS), KVP, Quality Management, and Ideas Management.
Built, managed, and further developed the Process Excellence competency area for Xchanging in Germany.

Jul 1999 - Dec 2004

5 years 6 months

Cologne, Germany

Lean Six Sigma Business Excellence Consultant (inhouse)

General Electric (GE) Capital European Equipment Finance

Led strategic projects to increase efficiency and support reorganizations in B2B Financial Services (e.g. Credit & Risk Management, Operations, Customer Service) in Germany & Europe, including Nordic, UK, France, and Italy.
Managed the project portfolio for GE EEF in Europe.
Replaced various national IT systems. Migrated to a Europe-wide customer management and order processing system.
Successfully implemented SOX/Basel II.
Introduced a new risk management system (Bank) in only 6 months. The RMS was explicitly recognized by KPMG auditors.
Built a new organizational area, ‘Risk Policy & Compliance’, for all European national companies.
Planned and conducted audits and performance reviews.
Coached projects and trained project managers (international).

Jan 1999 - Present

27 years 10 months

Speaker

Speaker at national and international congresses and conferences. Conference Speaker since 1999. Presentations at conferences and congresses in Germany and other European countries.
Examples: ESSC, Euroforum, GDV/Gesamtverband Deutscher Versicherer, GPM/Ges. für Projektmanagement, Global Executive Events (Unleash OpEx), GOEC, HfB/Frankfurt School, Management Circle, marcusevans, IIR, IQPC, OpEx Society, PEX, TÜV Rheinland, VDI/Verband Deutscher Ingenieure.

Jan 1998 - Jun 1999

1 year 6 months

Kerpen, Germany

Lean Six Sigma Master Black Belt

General Electric

B2B and B2C business (ICT).
Generated project benefits in the tens of millions in the first year alone.
Led strategic projects to increase efficiency and generate additional revenue and earnings.
Responsible Master Black Belt with a reporting line to the Management Board for System Integration Services and Managed Services.
Led projects for process optimization and process design. Responsible for sub-projects during the introduction of SAP R/3.
Expanded and further developed process management.
Actively supported and advised several European national companies (UK, Greece) in improvement projects.
Trained & coached project managers (national & international).
Completed training as a Six Sigma Black Belt (Project Manager) and Master Black Belt (Coach, Consultant), including successful GE certification.

Jan 1996 - Dec 1997

2 years

Cologne, Germany

Senior Project Manager

Technopart

Project manager for reorganization projects, efficiency improvement projects, change projects, and innovation projects in industrial and service companies as well as public administrations ("administrative reform"). Focus: B2C.
Weakness analyses. Developing solutions. Ensuring the implementation of the identified solutions and the sustainability of the improvements.
Acquisition of new projects and follow-up projects.
Further development of the company’s project management standards.
Lecturing.

May 1992 - Dec 1996

4 years 8 months

Aachen, Germany

Project Manager

GEPRO mbH

Initially responsible for sub-projects, later responsible for projects in the areas of quality, factory planning, production systems, PPS systems, supply chain and logistics. Focus: industrial and plant engineering (B2B).
Responsible for the systematic development of the "Organization and Processes" business area (process reengineering, rationalization projects, efficiency improvement programs).
Acquisition activities. Generation of leads and (follow-up) projects.
Training and onboarding of young project managers.
Conducting international projects for the EU in Brussels.

Guest Lecturer

FHDW

Guest lecturer, for example at FHDW (University of Applied Sciences) in the Department of Leadership and Management Methods (Prof. Eckrich)

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Professional Services, Telecommunication, Banking and Finance, Manufacturing, Government and Administration, and Information Technology.

Professional Services

Telecommunication

Banking and Finance

Manufacturing

Government and Administration

Information Technology

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Project Management, Information Technology, Customer Service, Strategy, Product Development, and Audit.

Project Management

Information Technology

Customer Service

Strategy

Product Development

Audit

Summary

For more than 25 years, Norbert Faulhaber has been helping companies turn strategies into results, improve business performance, and develop high-performing teams and organizations.

During this time, he has worked with more than 2000 leaders and experts from various companies and industries across Europe and beyond. The programs and projects he led and supported delivered more than 1.200 Mio Euro in financial contribution and an ROI stronger than 10:1, based on many double-digit KPI improvements.

Skills

Passion For Continuous Improvement, Excellence, And Execution.
Commitment To Delivering Financial And Non-Financial Targets.
High Level Of Integrity And Identification With Company Values.
Acting As A Role Model At All Organizational Levels. Walking The Talk.
Taking On Leadership In Changing Business Environments.
Composition And Steering Of Initiatives, Pmos, Projects, And Activities To Implement Strategies At A Measurable And Sustainable Level.
Developing, Managing, And Steering Operational Excellence Transformation And Change Programs For Individual Business Units And At Corporate Level, Nationally And Internationally.
Focus On Customer And Company Value, Developing And Implementing Profitable And Sustainable Solutions In Close Alignment With All Affected Departments, Including Enabling Business Functions Such As Finance, Hr, And It.
Proven Strengths And Track Record In Program Management, Multi-Project Management, Change Management, And Process Management (Waterfall, Hybrid, Agile).
People- And Result-Oriented Leadership Of Local And Remote Staff (Direct And Dotted-Line) And Of Cross-Cultural Teams In International Environments.
Aligning The Big Picture/Strategy With Employees’ Day-To-Day Activities.
Training, Coaching, And Certification Of Ci Experts, Project Managers, And Process Managers.
Excellence Coaching Of Teams.
Excellence Coaching Of Leaders.
Long-Term Leadership Experience In Financial Services, Ict, And Telecommunications, Driving Results In Smos And Multinational Companies.
Long-Term Consulting And Project Management Experience In Various Industries, In Services, And In The Public Sector.
Coach. Consultant. Trainer. Interim Manager. Book Author. Speaker. Guest Lecturer.
Industry Expertise: Financial Services.
Industry Expertise: Telecommunications.
Industry Expertise: Services, Ict, It.
Industry Expertise: Manufacturing, Engineering.
Industry Expertise: Automotive, Packaging.
Industry Expertise: Life Science, Pharma.
Industry Expertise: Semiconductor, Rf-Technology.
Industry Expertise: Public Services.

Languages

German

Native

English

Advanced

Education

Oct 1984 - Apr 1992

RWTH Aachen

Diplom-Ingenieur · Mechanical Engineering · Aachen, Germany

Jul 1982 - Jun 1984

Bundeswehr

Officer Training · Cologne, Germany

Jul 1974 - Jun 1982

Albertus-Magnus-Gymnasium

General higher education entrance qualification · Bergisch Gladbach, Germany

Certifications & licenses

General Electric

Agile Transformation Coach

Bpm And Eden Process Management Consultant

Kaizen Coach

Kvp Coach

Leadership Excellence

ESMT and ESSEC

Lss Program Leader

GE & GE Capital

Nlp-Practitioner

Project Management & Process Management

Statistics

Experience

Total positions 13

Experience in Professional Services 12 y

Avg length 5 y 1 m

Longest experience 27 y 9 m

Global experience

Countries worked in 2 (Germany, Netherlands)

Primary country Germany

Expertise

Recent roles Principal Partner, Smart eXperts Consultant & OKR Master, Execution Partner, Director Region DACH

Main industries Professional Services, Telecommunication, Banking and Finance

Main business areas Project Management, Information Technology, Customer Service

Qualifications

Highest degree Master

Certifications earned 14

Profile

Member since

April 2025

Last update

September 2026

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Frequently asked questions

Have questions? Find more information here.

Norbert is based in Bergisch Gladbach, Germany and can operate in on-site, hybrid, and remote work models.

Norbert speaks the following languages: German (Native), English (Advanced).

Norbert has at least 34 years of experience. During this time, Norbert has worked in at least 12 different roles and for 11 different companies. The average length of individual experience is 3 years and 10 months. Note that Norbert may not have shared all experience and actually has more experience.

Based on recent experience, Norbert would be well-suited for roles such as: Principal Partner, Smart eXperts Consultant & OKR Master, Execution Partner, Director Region DACH.

Norbert's most recent position is Principal Partner at Consileon Business Consultancy GmbH.

In recent years, Norbert has worked for SEC Strategy Execution Consultants.

Norbert is most experienced in industries like Professional Services, Telecommunication, and Banking and Finance. Norbert also has some experience in Manufacturing, Government and Administration, and Information Technology.

Norbert is most experienced in business areas like Project Management, Information Technology, and Customer Service. Norbert also has some experience in Strategy, Product Development, and Sales.

Norbert has recently worked in industries like Professional Services.

Norbert has recently worked in business areas like Product Development, Project Management, and Strategy.

Norbert holds a Master in Mechanical Engineering from RWTH Aachen.

Norbert has 14 certificates. Among them, these include: Lean Six Sigma Master Black Belt, Agile Transformation Coach, and Bpm And Eden Process Management Consultant.

Norbert is immediately available full-time for suitable projects.

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Daily rate avg. 840 €

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Median rate 840 €

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