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ITIL Foundation

professionals in Germany, matched in minutes from 15,000 CVs with the power of AI.

ITIL Foundation signals practical knowledge of service management, incident and request handling, and the basics of continual improvement. It helps companies hire freelancers who understand structured IT operations and can work cleanly across support, delivery, and service teams. Find vetted professionals fast.

Meet FRATCH ITIL Foundation in Germany

Verified expert

Felix Bauchspiess

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Program, Portfolio & Transformation Management

Essen
Felix Bauchspiess

Last position:

Digital Consultant and Solution Manager at Vorwerk SE & Co. KG

  • Introduction of a new digital product in the Chinese market as part of a global growth strategy.

  • Connection point and coordinating interface between central product management, local Chinese teams, and international stakeholders.

  • Management of the full program management to coordinate complex digital projects.

  • Successful launch of a digital product in China (including successful certification for the Chinese market).

  • Balancing local requirements with global priorities while taking tax and regulatory conditions into account.

  • Introduction of a new way of working to improve collaboration and governance across locations.

  • Development and implementation of a scaling strategy for the digital business model in China.

  • Use of Jira, Confluence, Miro, Scrum, Agile work, SAFe.

  • Project language: English.

Verified expert

Andreas Rühl

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Principal Consultant Information Security

Berlin
Andreas Rühl

Last position:

Freelance Consultant for Information Security at A-R-C Andreas Rühl Consulting

  • Development and implementation of tailored information security strategies

  • Introduction and further development of ISMS according to ISO 27001, BSI baseline protection, and other standards

  • Risk management and creation of security concepts

  • Consulting for KRITIS, PCI DSS, TISAX, and VdS 3473/10000

  • Building and improving security organizations

  • Creation and implementation of guidelines, policies, work instructions, and process descriptions

  • Audit support and certification preparation

  • Conducting trainings, workshops, and awareness campaigns

  • Selection and consulting on the introduction of IT security solutions such as SIEM, DLP, IDS/IPS, firewalls, and encryption technologies

  • Conducting penetration tests and vulnerability analyses

  • Consulting on the selection, integration, and management of security architectures in complex IT environments

  • Consulting on ITSM and managed security services and SOC

  • Leading and managing complex projects to improve information security

  • Process analysis, optimization, and management according to ITIL, ISO 27001, and cybernetics

  • Introduction and quality assurance of management, documentation, and knowledge management systems

  • Support in complying with regulatory information security requirements (e.g. GDPR, HIPAA, SOX, GMP, KRITIS)

  • Development and implementation of risk analysis procedures

  • Organizing initial response, forensic investigations, and organizational measures in the event of security incidents

  • Designing and running targeted workshops on topics such as ISMS, IT risks, and current threat scenarios

  • Awareness campaigns to promote security culture in companies

  • Special trainings on ISO 27001, BSI baseline protection, KRITIS, and other relevant standards

  • Simulations and exercises to prepare for information security incidents

  • Interim management for leading information security projects or IT security organizations

  • Taking on the role of an external CISO (Chief Information Security Officer)

  • Support in developing and implementing IT security and corporate strategies

  • Coaching and mentoring of managers in the field of information security

  • Building and leading security departments as well as recruiting and qualifying employees

  • Temporary assumption of management responsibility in critical situations

Verified expert

Beate Peters

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Interim Head of Service

Kelkheim (Taunus)
Beate Peters

Last position:

Interim Head of Service at Altendorf Group

  • Strategic and operational leadership of the technical service organization
  • Improvement of all processes and workflows
  • Development and introduction of a service management IT tool incl. AI database, customer app, and self-service portal
Verified expert

Markus Halbedel

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Senior IT Infrastructure, Cloud & Security Consultant

Kaufbeuren
Markus Halbedel

Last position:

Senior M365 Consultant at BITMARCK GmbH

Creation of concepts for M365 implementation, especially Tenants, EntraID, EntraConnect and ExchangeOnline, taking BAS standards into account (mandatory baseline security requirements) in the project "Concept M365" with the aim of transferring the concepts to the M365 environments of Bitmarck and then handing them over to the customer.

  • Creation of a current-state analysis of the existing M365 environments as well as the on-premises environments and the BAS standards.
  • Creation of concepts for the topics Tenants, EntraID, EntraConnect and ExchangeOnline taking the BAS standards into account
  • Design and implementation of an automated solution for creating standardized M365 tenants based on Microsoft M365 DSC (Desired State Configuration)
  • Transfer of the concepts into the M365 environments
  • Creation of detailed technical documentation
Verified expert

Jens Henneberg

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Interim CTO / CDO & Enterprise Architect | AI Compliance & EU AI Act, Azure AI Foundry | Lawyer & Computer Scientist

Wathlingen
Jens Henneberg

Last position:

Interim CTO (occasional assignments) at Fujitsu / FSAS

Stabilizing an Azure/.NET landscape in live operation.

  • Architecture, DevOps, and operational readiness; technical decisions under time pressure
  • Azure DevOps, monitoring, ETL/ELT, cloud security, FinOps, and data-mesh-related topics

Technologies: Azure DevOps, .NET, CI/CD, monitoring, FinOps

Verified expert

Henry Hanau

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Interim CISO, DPO, AI Officer

Essen
Henry Hanau

Last position:

Interim Manager IT-Compliance at Int. Fertigungsunternehmen

  • Industry: mechanical engineering, vehicle manufacturing
  • Regulations: Data Act
  • Project focus: data governance, legally compliant use of machine data, data platforms
  • Assigned by: CFO, platform product owner

Successes/Results (early phase):

  • Compliance support for the setup of an internal standardized data usage platform based on Databricks.
  • Created the basis for the legally compliant and effective use of machine data, including:
  • Technical: gap analysis and closing of gaps in the segmentation and maintenance of collected machine data.
  • Technical: consideration of data flows from the platform to users and third parties.
  • Organizational: drafting and finalizing the required data usage agreements.
Verified expert

Matthias Bullmahn

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Interim Manager for Transformation, Change and Restructuring

Solingen
Matthias Bullmahn

Last position:

Member at Rotary – Passport Club Werderscher Markt

Verified expert

Ole Himmel

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Manager Post Merger Integration, Process Management and Digitalization (Software)

Leipzig
Ole Himmel

Last position:

Interim Head of PMO at RAILPOOL GmbH

Due to the steady growth of the customer organization and the associated increase in the number of projects in a wide range of areas, including IT/digitalization, sales and organizational development, and controlling, the demands on the projects are increasing. Projects are often started but not implemented within the planned time frame, resources are not clearly assigned, and the business value is not clearly demonstrated. The goal of the assignment as Interim Head of PMO is to further develop and embed an existing project organization from the CDO area at management level. It is important that the governance is pragmatic, easy to understand, and simple to apply in daily project work. The tasks and roles are to be defined, embedded in the organization, and this strategic PMO is also to be supported by an IT solution. This solution is to be selected and introduced. In addition, all ongoing projects are to be gradually transferred into PMO governance and project control is to be centralized.

Verified expert

Peter Jetter

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Principal Management Consultant, Business Coach & Business Trainer

Gauting
Peter Jetter

Last position:

external SPC & SAFe Trainer, Scrum Master at Siemens Energy

support SAFe adoption at team, ART and Portfolio level with consulting, coaching and training. Establish hierarchical enterprise backlog and Kanban Systems integrating portfolio, value stream and team level. Make e2e value stream flow across organisational boundaries visible and measurable. Teach "stop starting, start finishing" and Limit WiP.

Verified expert

Maciej Sawicki

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Product Owner

Nuremberg
Maciej Sawicki

Last position:

Product Owner at Bundesagentur für Arbeit

  • As part of the project, the further development of the identity management system was driven forward. This included a comprehensive refactoring of the interfaces to the connected target systems. In addition, several special systems were successfully connected to the IAM to ensure end-to-end identity and authorization management.
  • Technical design and solution proposals for IAM system development
  • Requirements analysis and requirements management (IREB, BABOK)
  • Alignment of the strategy with the future target architecture (TOGAF)
  • Prototyping of solutions
  • Documentation of requirements (Innovator)
  • Analysis and documentation of requirements and creation of process models (UML, BPMN, ArchiMate)
  • Modeling of requirements and system functionalities (OOA/OOD, UML)
  • Further development of interfaces (SOAP, REST)
  • Carrying out architecture reviews
Verified expert

Matthias Schneider

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Senior Project Manager

Bonn
Matthias Schneider

Last position:

Overall Project Coordinator at Bundeswehr Informatik (BWI GmbH)

  • PMO lead for Security Clearance 2 (SÜ2) cleared
  • Reporting to sub-program management GMN
  • System maintenance 25+
  • Functional control and coordination of Jira setup
  • Preparation of decision papers (e.g. project planning, steering model, communication plans, controlling models, role and responsibility matrices)
  • Development of program-wide knowledge management using Confluence, creation of Jira concept
  • Development of an access concept for all project tools
  • Analyzing existing processes, identifying improvement potential, and designing solutions to increase efficiency and effectiveness
  • Development of a concept for introducing automation approaches in existing tools
  • Creating intranet articles as project marketing
  • Responsible for project governance through reporting and resource planning in the sub-program
  • Agile further development of the project method
  • Gathering customer requirements (requirements engineering)
  • Preparation and support of contract negotiations (7-year term, budget of over 500 million)
Verified expert

Fred Hauschel

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Senior Java Architect and Developer | Domain Architect (DDD, Knowledge Systems)

Munich
Fred Hauschel

Last position:

Software Architect and Developer at Personal project

  • Recurring problem in my own AI-assisted projects: requirements analysis, use cases, and architecture decisions are created quickly with AI support, but they remain hard to trace and are scattered across Markdown files – knowledge is lost as soon as it is no longer in the context window. arknet turns requirements engineering and architecture knowledge into structured, verifiable data instead of plain text: requirements, use cases, and architecture decisions as a fully linked knowledge graph, traceable from the requirement to the architecture decision – queryable for both people and AI agents. Technically built on RDF/OWL and its own MCP server.

  • Result: MCP daemon running, Docker image automatically published to GHCR, nine hexagonal modules, eleven ADRs (including an open-core license model). Requirements engineering and ubiquitous language hexagon active. Public since 07/2026 as a Community Edition under Apache-2.0 (github.com/kogn-io/arknet), together with the Claude Code plugin and the GHCR image; open-core model.

  • Label: Java, Maven, RDF, RDF4J, OWL, SPARQL, Model Context Protocol, Spring AI, Docker, GitHub, Git, Claude Code, Obsidian, DDD, Hexagonal Architecture, ArchUnit, JUnit, AssertJ

Verified expert

Thorsten Huber

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Agile Coach, Product Owner, Technical Consultant

Wehr
Thorsten Huber

Last position:

Product Owner, AI Manager at crazyALEX.de GmbH

Digitalization of real places with 3D/LiDAR scans to make spatial data usable for AI applications and derive concrete use cases and prototypes from it.

  • Digital capture of real places as a basis for faster planning and analysis
  • Browser-based access to 3D data for easier use and coordination
  • Turning spatial data into concrete use cases, prototypes, and AI training scenarios
  • Planning basis for urban development and other digital future applications

Keywords: LiDAR, 3D scan, AI, use cases, AI training, prototyping, Python, web development, data models, architecture

Verified expert

Peter Fleischer

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Subproject Manager and Solution Architect - Microsoft 365 Transformation

Walpertskirchen
Peter Fleischer

Last position:

Subproject Manager and Solution Architect - Microsoft 365 Transformation at Automotive Industry

  • Integration of highly regulated countries such as China and South Korea into a company-wide M365 tenant.

  • Technical contact for integrating special requirements for the executive board and German subsidiaries that are subject to BaFin compliance requirements.

  • Subproject management.

  • Coordination of requirements within the overall architecture.

  • Design of the use of DLP features from Microsoft Purview.

  • Design of special access restrictions via Entra ID Conditional Access.

  • Support in designing the provisioning of Teams teams and SharePoint sites with higher compliance requirements.

  • Technical support for implementing information classification with sensitivity labels for SharePoint Online and Teams.

  • Technical support for the subproject introducing CoPilot for M365.

  • Skills: M365, Purview, DLP, Entra ID, Sensitivity Labels, CoPilot, Teams, SharePoint Online.

Discover over 15,000 top freelancers

ITIL Foundation statistics

Aggregated from the professional profiles of matched freelancers.

Experience

23 years

Position duration

3.1 years

Positions per freelancer

14

Top business areas

Information Technology, Project Management, Operations

Top industries

Information Technology, Professional Services, Banking and Finance

Certification focus areas

Information Technology, Project Management, Product Development

Bachelor's degree or higher

81%

Master's degree or higher

48%

Doctorate

7%

Certifications per freelancer

7

Most common languages

German, English, French

Speak two or more languages

97%

Based on our profile pool as of 27 Aug 2026.

Daily rate distribution

0 80 160 240 320
<€400 €400-​800 €800-​1200 €1200-​1600 €1600+

The chart shows how the daily rates of freelancers holding this certification in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.

Average rates for ITIL Foundation in Germany

Rates are based on recent contracts and do not include FRATCH margin.

1000
750
500
250
Rate comparison chart
Daily rate avg. 894 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

1000
750
500
250
Rate comparison chart
Median rate 880 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Calculated based on our freelancers’ daily rates as of 27 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

About the certification

What it validates

ITIL Foundation is the entry-level certification for IT service management. It shows that a professional understands the purpose of ITIL, the service value system, and the basic language used to run and improve IT services. For companies, it is a strong signal that a freelancer can join service-driven work without needing a long ramp-up on the core concepts.

Core knowledge

  • Service management principles and how value is created through services
  • Incident, problem, change, and request handling at a basic level
  • Service desk work, coordination, and communication with users and stakeholders
  • Continual improvement and the idea of measuring and refining service performance
  • Common ITIL terms used in operations, support, and governance

Typical profiles

Freelancers with ITIL Foundation often come from service desk, IT support, operations, transition, or junior process roles. Some are consultants who help teams align daily work with ITIL practices. In Germany, this certification is especially useful when companies need clear service language across internal teams, external providers, or mixed on-site and remote collaboration.

Where it helps

  • Service desk setup and support process improvement
  • IT operations and incident coordination
  • Change and release support in controlled environments
  • Service onboarding, documentation, and process alignment
  • Internal IT, managed services, and enterprise support teams

What it tells a company

A freelancer with ITIL Foundation usually knows how to work in structured service environments and how to follow processes without losing sight of the user. That matters when delivery depends on consistent handling of tickets, handovers, and escalation paths. It does not prove deep specialist expertise, but it does show a shared framework for reliable IT service work.

Preparing and renewing

PeopleCert issues ITIL Foundation under the AXELOS framework. The exam is designed to confirm practical understanding of the core model rather than advanced implementation skill. Preparation typically involves learning the key concepts, the service lifecycle logic, and the main terms well enough to discuss them in real work. Holders should also stay current with the official ITIL guidance, especially if they work in teams that follow structured service management closely.

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Frequently asked questions

Questions about ITIL Foundation? Start with the answers below.

ITIL Foundation shows that the freelancer understands the basics of IT service management and the common language used in service-oriented teams. It is a useful sign for companies that need someone who can work with incidents, requests, changes, and improvement topics in a structured way. It does not prove senior consulting depth, but it does prove a solid foundation.

People usually use ITIL Foundation to mean the current entry-level ITIL certification, which is commonly referred to as ITIL 4 Foundation. In practice, searchers may use either name when they look for the same qualification. For hiring, the important point is whether the person understands the current ITIL service management model.

ITIL Foundation fits people who work in service desk, IT support, operations, transition, or process roles. It is also useful for consultants and coordinators who need to speak clearly about IT services and service processes. Companies often look for it when a project depends on disciplined handling of tickets, handovers, and escalations.

ITIL Foundation is the starting point. It covers the core ideas and vocabulary, while higher levels go deeper into specialist practice or management topics. If a company needs process alignment, shared terminology, or smoother service operations, Foundation can be enough; if it needs transformation leadership, more advanced ITIL levels may matter.

Before preparing for ITIL Foundation, it helps to know the basics of how IT services are delivered and supported in real organizations. The study focus is usually on concepts, terms, and the relationships between service value, practices, and continual improvement. It is more about understanding the framework than memorizing technical detail.

For ITIL Foundation, there are usually no formal prerequisites. That is one reason it is common for professionals who want a structured entry into IT service management. Even so, people with experience in support or operations often find the content easier to connect to daily work.

ITIL Foundation holders should follow the current rules set by PeopleCert and stay aligned with the latest ITIL framework guidance. Renewal policies can change, so professionals should check the official requirements if they plan to keep the certification active over time. For companies, the main question is whether the freelancer is working with the current version of ITIL.

ITIL Foundation matters most in environments with formal IT service processes, such as enterprise IT, managed services, internal support teams, and large transformation programs. It is especially relevant when work crosses multiple teams and clear service coordination is important. In Germany, it is often useful for projects that combine local stakeholders with remote delivery teams.

The average hourly rate for freelancers with ITIL Foundation in Germany is 112 €, which corresponds to a daily rate of about 894 € based on an 8-hour working day.

Of the freelancers with ITIL Foundation in Germany, 81% hold at least a Bachelor's degree, 48% hold at least a Master's degree, and 7% hold a doctorate.

On average, freelancers with ITIL Foundation in Germany have 23 years of professional experience, with a single engagement typically lasting around 3.1 years.

The most common languages among freelancers with ITIL Foundation in Germany are German (99%), English (96%), and French (23%).

The most common industries among freelancers with ITIL Foundation in Germany are Information Technology (93%), Professional Services (60%), and Banking and Finance (54%).

The most common business areas among freelancers with ITIL Foundation in Germany are Information Technology (98%), Project Management (90%), and Operations (74%).

FRATCH ITIL Foundation main locations

Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.

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Philipp Thomaschewski

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