
ITIL Foundation
professionals in Germany, matched in minutes from 15,000 CVs with the power of AI.ITIL Foundation signals practical knowledge of service management, incident and request handling, and the basics of continual improvement. It helps companies hire freelancers who understand structured IT operations and can work cleanly across support, delivery, and service teams. Find vetted professionals fast.
Meet FRATCH ITIL Foundation in Germany
Gerhard K.
Last position:
Senior Project Manager and Site Manager at HENSOLDT Optronics GmbH
- Set-up of the data center in Oberkochen (Defence division)
- Planning of the fiber-optic ring and simulation of Wi-Fi coverage
- Installation plan for WAN and LAN cables for office and production (infrastructure)
- Adaptation of the SAP system (R3) for the Oberkochen site (software)
- IT transformation of the SAP system to SAP HANA
- Planning of network infrastructure and server technologies in the SAP environment
- Pre-sales support and establishment of change management
- Independent coordination of utilities according to time, budget and quality
- Mapping of the project in MS Project and SERVICENow
- Development and design of hardware and software
- Demand management and portfolio management
- Set-up of a risk register and migration plan
- Preparation of payment-supporting documents in coordination with the responsible finance and commercial functions
- Budget: 5 million - 34 FTE
Silvia B.
Last position:
Business Consultant - Product Management Banking at Aareal Bank AG
- Focus on optimizing and further developing the internal customer EBICS application
- Functional and technical consulting for Aareal First Financial Solutions AG on EBICS standard products and applications in the areas of operations and further development, as well as project-related communication with external development partners and the product manufacturer to implement the corresponding technical optimizations
- As the functional coordinator, providing advice on content-related and regulatory requirements as well as technical prerequisites and requirements, and bringing these together at the functional level
- Consulting on the use of EBICS formats
- Reviewing the current EBICS standard for optimization and further development potential
- Analyzing the current state to identify development potential and deriving appropriate recommendations for action while considering regulatory requirements
- Conducting EBICS tests throughout the project
- Functional responsibility for requirements management and, in this context, recording and documenting requirements for such tests
- Designing a functional and sustainable test management system
- Conducting and evaluating tests
- Consulting on sustainable quality assurance and audits
- Project language: German and English
- Tools/Methods: MS Project, MS Office, MS Visio, TestRail, Confluence, Jira, Business Logics Bankkrecher, Business Logics Test Data Generator, Business Logics Banking Tool, Business Logics Test System, DBEAVER, Squirrel, Unix Virtual Machines, WinSCP, Kitty, Putty, various Aareal Bank products, Online Banking Portal, Aareal Sign, core banking system, SAP Blue Eagle, SAP RE-FX, Aareon Wodis Sigma, Haufe Real Estate Wowinex, GAP Group Immotion, UTS Karthago, SAP IS-U/Waste, SIV kVASy, various EBICS clients
Marco S.
Last position:
IT Interim Manager & Digitalization Consultant at paarprojekt GmbH
- Project management and consulting services with a focus on IT interim management: digitalization of corporate management, including processes and applications
- Assessment of the entire IT infrastructure, including applications, core processes and contracts, including cost optimization
- Evaluation and implementation of solutions to promote digitalization in the company in the areas of property management, CRM, invoice review and approval processes, smart metering, DMS and time tracking
- Digitization of file folders and introduction of SharePoint and Microsoft Teams as central document and communication platforms
- Design and delivery of an AI workshop, including the rollout of AI tools to increase efficiency and transparency in key business processes
- Preparation of training materials and delivery of user training for newly introduced digital processes and solutions
Matthias K.
Last position:
Business Owner at AKM
Management of several MFA methods for centralized authentication within a group. Interface between various stakeholders such as support, financial accounting, developers, and security departments. Assessment of compliance requirements such as KRITIS. Budget controlling and monitoring of KPIs and SLAs. Support with internal and external audits on MFA and with connecting new systems. Review of operational documentation. Participation in steering committees and leadership of service review meetings and decision-making committees.
Tools/Frameworks: FIDO, YubiKey, Veridium, BSI IT-Grundschutz, NIST
Paul K.
Last position:
Program Manager – Multi-Project Operational Stabilization (Operational Excellence) at ITDZ - IT Service Center Berlin
- Overall leadership of several strategic operations projects focusing on Workplace Services, SLA Framework, access management, certificate management, e-learning, backup & recovery, test management, and capacity management, as well as the introduction of system monitoring and feasibility studies for 24x7 operations, in some cases including implementation in ServiceNow
- Creation of various ServiceNow operating concepts covering training, access rights, and emergency management as part of a new cloud hosting initiative for the ServiceNow platform
- Executive board reports and leadership of steering committees as part of company-wide strategic objectives, as well as the establishment of new balanced scorecards for measuring KPIs related to optimization-driven project results
Frank J.
Last position:
Senior Project Manager / IT Manager - Email Gateway Migration & Information Security at Public Authority
- Strategic planning, detailed technical preparation and operational management of an email gateway migration in a security-critical government environment.
- Preparation of the technical specification and development of technical concepts and migration approaches in line with BSI requirements.
- Technical requirements management with business units, information security and operations.
- Coordination of external service providers, integrators and implementation partners; maintenance of project plans, milestones, resources, risks and dependencies.
- Regular reporting to project management, the program environment and internal stakeholders.
Felix B.
Last position:
Digital Consultant and Solution Manager at Vorwerk SE & Co. KG
Introduction of a new digital product to the Chinese market as part of a global growth strategy.
Point of contact and coordinating interface between central product management, local Chinese teams and international stakeholders.
Management of the entire program to coordinate complex digital projects.
Successful market launch of a digital product in China (including successful certification for the Chinese market).
Balancing local requirements with global priorities while taking tax and regulatory requirements into account.
Introduction of a new way of working to improve collaboration and coordination across locations.
Development and implementation of a scaling strategy for the digital business model in China.
Use of Jira, Confluence, Miro, Scrum, agile working, SAFe.
Project language: English.
Ole H.
Last position:
Interim Head of PMO at RAILPOOL GmbH
Due to the steady growth of the client organization and the resulting increase in projects across various areas, including IT/digitalization, sales, organizational development and controlling, the demands on projects are increasing. Projects are often started but not completed within the planned timeframe, resources are not clearly assigned, and the business value is not clearly demonstrated. The objective of the assignment as Interim Head of PMO is to further develop and establish an existing project organization from the CDO area at executive management level. It is important that the governance is pragmatic, easy to understand and simple to apply in daily project work. The tasks and roles must be defined and established within the organization. In addition, this strategic PMO is to be supported by an IT solution, which must be selected and introduced. Furthermore, all ongoing projects are to be gradually integrated into the PMO governance and project management is to be centralized.
Kossi A.
Last position:
Project Manager at Deutsche Bank
Migration of an existing application to a new IT infrastructure.
- Managed all project activities (infrastructure, applications, data, security, architecture)
- Planned complex network architectures with security requirements
- Designed and coordinated firewall configurations
- Planned and managed interfaces between ERP, cloud, and third-party systems
- Coordinated middleware solutions (e.g., SAP Integration Suite, MuleSoft, Boomi)
- Defined data flows, mapping rules, and integration architectures
- Managed data migrations and master data harmonization
- Coordinated with business departments, IT teams, service providers, and external partners
- Team size: International team of 35 employees – Germany | Poland | India | USA
- Languages: English
Tools: Microsoft Office (Word, Excel, PowerPoint, Project), Brainloop, Jira, Confluence, MS SharePoint
Peter D.
Last position:
Security Consultant at Public-law institution of the city administration
- Requirements management, process planning, interface function, ISMS setup, and documentation
- Setup and establishment of an ISMS according to ISO 27001 and establishment of emergency management / ITSCM
- Coordination of the circumstances with the public-sector IT service provider
- Consideration of KRITIS relevance within the scope and implementation of a B3S
- Development of requirements for document control and the continuous improvement process
- Preparation of relevant project documents
- Analysis of existing processes and preparation of guidelines
- Requirements gathering for ISMS and ITSCM and coordination with the IT service provider, including definition of interfaces
- Analysis of communication processes and escalation paths
- Review of documents for risk management, ISMS, emergency preparedness, and emergency response
- Redesign of the complete documentation and preparation of new relevant documents
- Development of necessary rules, policies, and concepts
- Interface between customer and service provider to ensure document quality
- Coordination of protection needs with specialist departments, particularly regarding KRITIS relevance, and planning of resulting measures
- Development of preventive measures to minimize the risk of data center outages in scenarios such as pandemics or ransomware attacks
- Definition of the test strategy for IT emergency exercises
- Initiation of necessary awareness training measures for specialist departments
- External Information Security Officer
- Introduction of document control
Matthias S.
Last position:
Cross-Functional Project Coordinator at Bundeswehr Informatik (BWI GmbH)
- PMO Lead, Security Clearance Level 2 (SÜ2) cleared
- Reported to the GMN sub-program management
- Maintenance of 25+ systems
- Functional management and coordination of the Jira setup
- Preparation of decision papers (e.g., project planning, governance model, communication plans, controlling models, roles and responsibilities matrices)
- Development of program-wide knowledge management using Confluence; creation of a Jira concept
- Development of an access concept for all project tools
- Analysis of existing processes, identification of improvement potential, and design of solutions to increase efficiency and effectiveness
- Development of a concept for introducing automation approaches into existing tools
- Creation of intranet articles for project marketing
- Responsible for project governance through reporting and resource planning within the sub-program
- Agile further development of the project methodology
- Gathering customer requirements (Requirements Engineering)
- Preparation and support of contract negotiations (7-year term, 500+ million budget)
Matthias B.
Last position:
Member at Rotary – Passport Club Werderscher Markt
Andreas R.
Last position:
Freelance Consultant for Information Security at A-R-C Andreas Rühl Consulting
Development and implementation of tailored information security strategies
Introduction and further development of ISMS according to ISO 27001, BSI baseline protection, and other standards
Risk management and creation of security concepts
Consulting for KRITIS, PCI DSS, TISAX, and VdS 3473/10000
Building and improving security organizations
Creation and implementation of guidelines, policies, work instructions, and process descriptions
Audit support and certification preparation
Conducting trainings, workshops, and awareness campaigns
Selection and consulting on the introduction of IT security solutions such as SIEM, DLP, IDS/IPS, firewalls, and encryption technologies
Conducting penetration tests and vulnerability analyses
Consulting on the selection, integration, and management of security architectures in complex IT environments
Consulting on ITSM and managed security services and SOC
Leading and managing complex projects to improve information security
Process analysis, optimization, and management according to ITIL, ISO 27001, and cybernetics
Introduction and quality assurance of management, documentation, and knowledge management systems
Support in complying with regulatory information security requirements (e.g. GDPR, HIPAA, SOX, GMP, KRITIS)
Development and implementation of risk analysis procedures
Organizing initial response, forensic investigations, and organizational measures in the event of security incidents
Designing and running targeted workshops on topics such as ISMS, IT risks, and current threat scenarios
Awareness campaigns to promote security culture in companies
Special trainings on ISO 27001, BSI baseline protection, KRITIS, and other relevant standards
Simulations and exercises to prepare for information security incidents
Interim management for leading information security projects or IT security organizations
Taking on the role of an external CISO (Chief Information Security Officer)
Support in developing and implementing IT security and corporate strategies
Coaching and mentoring of managers in the field of information security
Building and leading security departments as well as recruiting and qualifying employees
Temporary assumption of management responsibility in critical situations
Jens R.
Last position:
Platform Architect & Senior Developer at Direct client, industrial measurement technology, medium-sized company
- Technical leadership across hardware, firmware, and software teams; scope: hardware/firmware team (4 people) and leadership group (5 people)
- Consolidated and documented a product family that had grown over more than 15 years and aligned it with CRA compliance — from the bare-metal I/O module to the cloud interface.
- Provided the most important customer product with the essential requirements and architecture documentation within two months — for a firmware landscape that had grown over more than 15 years. It now supports the customer’s modernization strategy.
- Established a monthly reporting line to the supervisory board and executive board within three months: nine meetings since 12/2025. The report itself is versioned and built from the CI pipeline; it is based on automatically collected activity and release data instead of assessments.
- Built a container-based CI/CD infrastructure from scratch: cross-compilation, host tests, and documentation builds in one continuous pipeline.
- Introduced declarative QA gates for DevOps and development artifacts — from the start using lefthook instead of pre-commit, executed in a dedicated container image.
Technologies used: arc42, req42, tpo42, docToolchain, PlantUML, ArchiMate, C4 model, ADR, C, C++ (GTest), CMake, Bare Metal (ARM Cortex-M3/M7), OCI containers, Jenkins, lefthook, Prometheus, Grafana, SBOM, CRA, OPC, SCADA, PLC integration, IPv6 migration, Zero Trust, Sociocracy 3.0, Cynefin
Jens H.
Last position:
Interim CTO (occasional assignments) at Fujitsu / FSAS
Stabilization of an Azure/.NET landscape in live operation.
- Architecture, DevOps, and operational readiness; technical decisions under time pressure
- Azure DevOps, monitoring, ETL/ELT, cloud security, FinOps, and data-mesh-related topics
Technologies: Azure DevOps, .NET, CI/CD, monitoring, FinOps
Discover over 15,000 top freelancers
ITIL Foundation statistics
Aggregated from the professional profiles of matched freelancers.
Experience
23 years

Position duration
3.1 years

Positions per freelancer
14

Top business areas
Information Technology, Project Management, Operations

Top industries
Information Technology, Professional Services, Banking and Finance

Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
81%
Master's degree or higher
48%
Doctorate
7%

Certifications per freelancer
7

Most common languages
German, English, French

Speak two or more languages
96%
Based on our profile pool as of 16 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers holding this certification in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Discover detailed ITIL Foundation rate benchmarks:
Explore rate insightsAverage rates for ITIL Foundation in Germany
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 16 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
ITIL Foundation experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (92%)
- Professional Services (60%)
- Banking and Finance (54%)
- Manufacturing (46%)
- Automotive (38%)
- Government and Administration (37%)
- Telecommunication (36%)
- Retail (31%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the certification
What it validates
ITIL Foundation is the entry-level certification for IT service management. It shows that a professional understands the purpose of ITIL, the service value system, and the basic language used to run and improve IT services. For companies, it is a strong signal that a freelancer can join service-driven work without needing a long ramp-up on the core concepts.
Core knowledge
- Service management principles and how value is created through services
- Incident, problem, change, and request handling at a basic level
- Service desk work, coordination, and communication with users and stakeholders
- Continual improvement and the idea of measuring and refining service performance
- Common ITIL terms used in operations, support, and governance
Typical profiles
Freelancers with ITIL Foundation often come from service desk, IT support, operations, transition, or junior process roles. Some are consultants who help teams align daily work with ITIL practices. In Germany, this certification is especially useful when companies need clear service language across internal teams, external providers, or mixed on-site and remote collaboration.
Where it helps
- Service desk setup and support process improvement
- IT operations and incident coordination
- Change and release support in controlled environments
- Service onboarding, documentation, and process alignment
- Internal IT, managed services, and enterprise support teams
What it tells a company
A freelancer with ITIL Foundation usually knows how to work in structured service environments and how to follow processes without losing sight of the user. That matters when delivery depends on consistent handling of tickets, handovers, and escalation paths. It does not prove deep specialist expertise, but it does show a shared framework for reliable IT service work.
Preparing and renewing
PeopleCert issues ITIL Foundation under the AXELOS framework. The exam is designed to confirm practical understanding of the core model rather than advanced implementation skill. Preparation typically involves learning the key concepts, the service lifecycle logic, and the main terms well enough to discuss them in real work. Holders should also stay current with the official ITIL guidance, especially if they work in teams that follow structured service management closely.
Frequently asked questions
Questions about ITIL Foundation? Start with the answers below.
ITIL Foundation shows that the freelancer understands the basics of IT service management and the common language used in service-oriented teams. It is a useful sign for companies that need someone who can work with incidents, requests, changes, and improvement topics in a structured way. It does not prove senior consulting depth, but it does prove a solid foundation.
People usually use ITIL Foundation to mean the current entry-level ITIL certification, which is commonly referred to as ITIL 4 Foundation. In practice, searchers may use either name when they look for the same qualification. For hiring, the important point is whether the person understands the current ITIL service management model.
ITIL Foundation fits people who work in service desk, IT support, operations, transition, or process roles. It is also useful for consultants and coordinators who need to speak clearly about IT services and service processes. Companies often look for it when a project depends on disciplined handling of tickets, handovers, and escalations.
ITIL Foundation is the starting point. It covers the core ideas and vocabulary, while higher levels go deeper into specialist practice or management topics. If a company needs process alignment, shared terminology, or smoother service operations, Foundation can be enough; if it needs transformation leadership, more advanced ITIL levels may matter.
Before preparing for ITIL Foundation, it helps to know the basics of how IT services are delivered and supported in real organizations. The study focus is usually on concepts, terms, and the relationships between service value, practices, and continual improvement. It is more about understanding the framework than memorizing technical detail.
For ITIL Foundation, there are usually no formal prerequisites. That is one reason it is common for professionals who want a structured entry into IT service management. Even so, people with experience in support or operations often find the content easier to connect to daily work.
ITIL Foundation holders should follow the current rules set by PeopleCert and stay aligned with the latest ITIL framework guidance. Renewal policies can change, so professionals should check the official requirements if they plan to keep the certification active over time. For companies, the main question is whether the freelancer is working with the current version of ITIL.
ITIL Foundation matters most in environments with formal IT service processes, such as enterprise IT, managed services, internal support teams, and large transformation programs. It is especially relevant when work crosses multiple teams and clear service coordination is important. In Germany, it is often useful for projects that combine local stakeholders with remote delivery teams.
The average hourly rate for freelancers with ITIL Foundation in Germany is 112 €, which corresponds to a daily rate of about 893 € based on an 8-hour working day.
Of the freelancers with ITIL Foundation in Germany, 81% hold at least a Bachelor's degree, 48% hold at least a Master's degree, and 7% hold a doctorate.
On average, freelancers with ITIL Foundation in Germany have 23 years of professional experience, with a single engagement typically lasting around 3.1 years.
The most common languages among freelancers with ITIL Foundation in Germany are German (99%), English (96%), and French (23%).
The most common industries among freelancers with ITIL Foundation in Germany are Information Technology (92%), Professional Services (60%), and Banking and Finance (54%).
The most common business areas among freelancers with ITIL Foundation in Germany are Information Technology (98%), Project Management (90%), and Operations (74%).
FRATCH ITIL Foundation main locations
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
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