ITIL Foundation
professionals in Germany, matched in minutes from 15,000 CVs with the power of AI.ITIL Foundation signals practical knowledge of service management, incident and request handling, and the basics of continual improvement. It helps companies hire freelancers who understand structured IT operations and can work cleanly across support, delivery, and service teams. Find vetted professionals fast.
Meet FRATCH ITIL Foundation in Germany
Andreas R.
Last position:
Freelance Information Security Consultant at A-R-C Andreas Rühl Consulting
Development and implementation of customized information security strategies
Introduction and further development of ISMS according to ISO 27001, BSI-Grundschutz and other standards
Risk management and preparation of security concepts
Consulting for KRITIS, PCI DSS, TISAX and VdS 3473/10000
Establishment and optimization of security organizations
Creation and implementation of policies, guidelines, work instructions and process descriptions
Audit support and certification preparation
Delivery of training sessions, workshops and awareness campaigns
Selection and consulting for the introduction of IT security solutions such as SIEM, DLP, IDS/IPS, firewalls and encryption technologies
Conducting penetration tests and vulnerability analyses
Consulting on the selection, integration and management of security architectures in complex IT environments
Consulting on ITSM, managed security services and SOC
Management and coordination of complex projects to improve information security
Process analysis, optimization and management according to ITIL, ISO 27001 and cybernetics
Introduction and quality assurance of management, documentation and knowledge management systems
Support in complying with regulatory information security requirements (e.g. GDPR, HIPAA, SOX, GMP, KRITIS)
Development and implementation of risk analysis procedures
Organization of initial response, forensic investigations and organizational measures in security incidents
Design and delivery of targeted workshops on topics such as ISMS, IT risks and current threat scenarios
Awareness campaigns to promote a security culture in companies
Special training on ISO 27001, BSI-Grundschutz, KRITIS and other relevant standards
Simulations and exercises to prepare for information security incidents
Interim management for leading information security projects or IT security organizations
Taking on the role of external CISO (Chief Information Security Officer)
Support in developing and implementing IT security and corporate strategies
Coaching and mentoring of managers in information security
Establishment and management of security departments, including employee recruitment and qualification
Temporary assumption of management responsibility in critical situations
Peter V.
Last position:
IT Administrator at SEAT Deutschland
- Creating concepts and architecture for domain integration (SEAT into the VW structure)
- Domain trusts and administration
- Operation and administration of Windows 2022/ 2025 servers and domains
- Domain restructuring
- GPO and SG editing and migration
- DNS restructuring and migration
Technologies: Windows 2022, Active Directory, ADFS, AD Azure Connect, DHCP, DNS, GPO, VMWare vSphere, Hyper-V, Powershell, Jira, MS Office 365,), SCCM, VSAN Fileservices, Approximately 800 servers, 400 users
Matthias K.
Last position:
Business Owner at AKM
Management of several MFA methods for centralized authentication within a group. Interface between various stakeholders such as Support, Finance, Developers, and Security departments. Assessment of compliance requirements such as KRITIS. Budget controlling and monitoring of KPIs and SLAs. Support with internal and external audits on MFA topics and with connecting new systems. Review of operational documentation. Participation in steering committees and leadership of service review meetings and decision-making committees.
Tools/Frameworks: FIDO, Yubikey, Veridium, BSI Grundschutz, NIST
Carl-Friedrich L.
Last position:
Rollout Project Manager / Multi-project Management / Project Lead / Program Manager at GlasfaserPlus
Project content / Description of services:
Management and coordination of all new-build areas in the assigned region to ensure completion on time
Responsibility for network planning, budget calculation, and budget approval for optimal resource planning in the construction process
Cross-project management of service providers for the efficient implementation of joint construction or connection of new-build areas
Preparation, tendering, and awarding of contracts within budget limits
Ensuring material supply for smooth joint construction
Management of fiber-optic expansion and provision of data lines; densification
Stakeholder management
Introduction and setup of Kanban board, including maintenance
End-to-end rollout management
Escalation management
Service provider management
Construction monitoring and management of construction schedules
Preparation and tracking of project plans and Gantt charts
Risk management
Claim management and project recalculations
Problem and incident management
Change management
Capex and Opex control and monitoring
Contract management and change order management
Conclusion of lease, purchase, or rental agreements for the development of required properties or lines
Technical collaboration with construction managers and service providers within the construction projects to ensure the timely completion of new-build areas
Definition of requirements, categorization, and prioritization, including monitoring and follow-up in accordance with the project plan
Preparation and delivery of presentations for various management levels
Preparation and creation of decision papers
Forecast
Establishment of project “back to green” post-installation and densification
Environment: MS Office, MS Teams, SAP; SharePoint, Jira, Confluence, Bizagi. GBGS, PowerBI, TKI, Flash Kanban
Jürgen K.
Last position:
Interim Management / Company Succession – Process Analysis & Stakeholder Management
As part of preparing and providing operational support for a company succession:
- Company analysis: Analysis of the overall economic, organizational and structural situation (current status, strengths/weaknesses, potential risks)
- Process analysis: Recording and documentation of all relevant business processes (BPMN, UML) in the areas of management, finance, purchasing, sales and operations
- Process optimization: Identification of weaknesses and inefficiencies, development and operational implementation of improvement measures
- Stakeholder management: Identification and analysis of all relevant internal and external stakeholders; structured communication and coordination with former and future owners, shareholders and employees
- Change management: Supporting employees and management throughout the handover process; building acceptance and trust among all parties involved
- Governance & documentation: Preparation and handover of structured operating manuals, process documentation and an organizational manual for the new business owner
- Risk & weakness analysis: Assessment of operational and strategic risks in the handover process and development of recommendations for action
- Operational support: Interim assumption of management responsibilities; ensuring business continuity during the transition phase
Paul W.
Last position:
Enterprise Architect at ePrimo GmbH
Led the end-to-end integration and migration architecture for decommissioning SAP IS-U market communication and transitioning to Salesforce Marketing Cloud (SFMC) with E.ON IT Services — covering regulated EDIFACT market messaging, a three-phase data migration (transfer of market message inventory after cutover), redesign of market communication processes, and full GDPR and German energy-market compliance.
- Designed the three-tier target architecture (SAP IS-U → NScale B2B gateway → SFMC) processing 50,000–100,000 EDIFACT messages daily within sub-5-minute SLAs.
- Architected the three-phase data migration: 36 months of historical data, zero-loss cutover of in-flight market messages, and near-real-time CDC synchronization.
- Delivered secure, BDEW/GDPR-compliant integration (AS2/OFTP2, RFC/IDoc, REST APIs, OAuth 2.0, Azure AD, AWS S3) achieving >99.5% uptime, <0.1% migration discrepancy, and RTO <4 hours.
- Applied BPMN to model and optimize the market communication processes.
Technologies: SAP IS-U, NScale, Salesforce Marketing Cloud, EDIFACT, OAuth 2.0, Azure AD, AWS S3, BPMN, Jira, Confluence, Draw.io
Enver B.
Last position:
Interim Manager Data Protection Projects at Telefonica Deutschland GmbH
Management of data protection & IT security-related projects. Adjustments to knowledge management and consulting processes.
Activities:
- Data protection consulting
- Process optimization in in-house consulting
- Interface to specialist departments, IT security, development and management
Christian F.
Last position:
Project Lead & Cyber Security Consultant at Deutsche Börse Gruppe
- Established a cyber resilience framework for AI-accelerated threats in the Frontier AI Threat Endurance (FATE) program: capability assessments, maturity assessments and gap analyses covering cyber security, operational resilience, incident response, recovery and governance, followed by target concepts and improvement measures
- Supported action owners from specification through implementation: implementation roadmaps, decision papers, management presentations and governance reporting, as well as audit- and supervision-ready documentation; managed stakeholders from IT, Information Security, Risk Management, Operational Resilience, Business Continuity and the business units
Marco S.
Last position:
IT Interim Manager & Digitalization Consultant at paarprojekt GmbH
- Project management and consulting services with a focus on IT interim management: digitalization of corporate management, including processes and applications
- Assessment of the entire IT infrastructure, including applications, core processes and contracts, including cost optimization
- Evaluation and implementation of solutions to promote digitalization in the company in the areas of property management, CRM, invoice review and approval processes, smart metering, DMS and time tracking
- Digitization of file folders and introduction of SharePoint and Microsoft Teams as central document and communication platforms
- Design and delivery of an AI workshop, including the rollout of AI tools to increase efficiency and transparency in key business processes
- Preparation of training materials and delivery of user training for newly introduced digital processes and solutions
Silvia B.
Last position:
Business Consultant - Product Management Banking at Aareal Bank AG
- Focus on optimizing and further developing the internal customer EBICS application
- Functional and technical consulting for Aareal First Financial Solutions AG on EBICS standard products and applications in the areas of operations and further development, as well as project-related communication with external development partners and the product manufacturer to implement the corresponding technical optimizations
- As the functional coordinator, providing advice on content-related and regulatory requirements as well as technical prerequisites and requirements, and bringing these together at the functional level
- Consulting on the use of EBICS formats
- Reviewing the current EBICS standard for optimization and further development potential
- Analyzing the current state to identify development potential and deriving appropriate recommendations for action while considering regulatory requirements
- Conducting EBICS tests throughout the project
- Functional responsibility for requirements management and, in this context, recording and documenting requirements for such tests
- Designing a functional and sustainable test management system
- Conducting and evaluating tests
- Consulting on sustainable quality assurance and audits
- Project language: German and English
- Tools/Methods: MS Project, MS Office, MS Visio, TestRail, Confluence, Jira, Business Logics Bankkrecher, Business Logics Test Data Generator, Business Logics Banking Tool, Business Logics Test System, DBEAVER, Squirrel, Unix Virtual Machines, WinSCP, Kitty, Putty, various Aareal Bank products, Online Banking Portal, Aareal Sign, core banking system, SAP Blue Eagle, SAP RE-FX, Aareon Wodis Sigma, Haufe Real Estate Wowinex, GAP Group Immotion, UTS Karthago, SAP IS-U/Waste, SIV kVASy, various EBICS clients
Amit S.
Last position:
IT Project Manager – SAP S/4 HANA Delivery Consultant at CHG Meridian UK Limited
- Managed the integrated SAP S/4HANA delivery plan for 12 BTS workstreams, including milestone, dependency, and governance management.
- Coordinated end-to-end delivery across Business, IT, and Operations, focusing on execution, readiness, and issue resolution.
- Responsible for RAID, test, cutover, and deployment management to ensure a successful go-live.
- Implemented KPI tracking, status reporting, and PMO governance to provide transparent management of performance, risks, and escalations.
Martin L.
Last position:
Senior Consultant at Aucoteam GmbH
- Development of a system for capturing, storing, and using knowledge
- Assessment of the current status and requirements for capturing employees’ tacit knowledge
- Creation of the appropriate taxonomy for the individual specialist areas
- Establishment of a suitable technical architecture
- Conducting expert interviews with the help of Artificial Intelligence (AI)
- Concept for data backup
- Analysis and evaluation of the approach and results
- Incorporation of organizational changes
Paul K.
Last position:
Program Manager – Multi-Project Operational Stabilization (Operational Excellence) at ITDZ - IT Service Center Berlin
- Overall leadership of several strategic operations projects focusing on Workplace Services, SLA Framework, access management, certificate management, e-learning, backup & recovery, test management, and capacity management, as well as the introduction of system monitoring and feasibility studies for 24x7 operations, in some cases including implementation in ServiceNow
- Creation of various ServiceNow operating concepts covering training, access rights, and emergency management as part of a new cloud hosting initiative for the ServiceNow platform
- Executive board reports and leadership of steering committees as part of company-wide strategic objectives, as well as the establishment of new balanced scorecards for measuring KPIs related to optimization-driven project results
Frank J.
Last position:
Senior Project Manager / IT Manager - Email Gateway Migration & Information Security at Public Authority
- Strategic planning, detailed technical preparation and operational management of an email gateway migration in a security-critical government environment.
- Preparation of the technical specification and development of technical concepts and migration approaches in line with BSI requirements.
- Technical requirements management with business units, information security and operations.
- Coordination of external service providers, integrators and implementation partners; maintenance of project plans, milestones, resources, risks and dependencies.
- Regular reporting to project management, the program environment and internal stakeholders.
Jörg K.
Last position:
Interim Project Manager at Rubix Holding Deutschland GmbH
- Rubix is Europe’s largest supplier of industrial parts and maintenance solutions (approx. 3 bn € turnover, private equity owned). Reported to the COO of the DACH subsidiary, leading a major restructuring project.
- Project Governance: Established robust governance structures (project charter, governance plan, communication structures), ensuring transparency and executive alignment.
- Logistics Restructuring: Consolidated multiple distribution centers into two central hubs, optimizing cost efficiency and service levels.
- Team Leadership: Directed a core team of 9, guiding planning and execution in a dynamic, fast-paced setting.
- Project Planning: Developed and validated a comprehensive project plan, translating high-level milestones into actionable work packages.
- Risk Management: Implemented risk register and root-cause analysis to proactively mitigate project risks.
- C-level Reporting: Presented project status and recommendations to the Steering Committee (CEO and executive board).
- Stakeholder Management: Managed alignment and engagement with diverse stakeholders in a private equity context.
- Budget Oversight: Managed a project budget exceeding 3 million €.
- Effective project governance and clear communication are essential for stakeholder alignment and successful transformation.
Discover over 15,000 top freelancers
ITIL Foundation statistics
Aggregated from the professional profiles of matched freelancers.
Experience
23 years
Position duration
3 years
Positions per freelancer
14
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Professional Services, Banking and Finance
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
82%
Master's degree or higher
51%
Doctorate
7%
Certifications per freelancer
8
Most common languages
German, English, French
Speak two or more languages
97%
Based on our profile pool as of 26 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts holding this certification in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Discover detailed ITIL Foundation rate benchmarks:
Explore rate insightsAverage rates for ITIL Foundation in Germany
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 26 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
ITIL Foundation experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (92%)
- Professional Services (59%)
- Banking and Finance (56%)
- Manufacturing (46%)
- Automotive (39%)
- Government and Administration (36%)
- Telecommunication (36%)
- Retail (32%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the certification
What it validates
ITIL Foundation is the entry-level certification for IT service management. It shows that a professional understands the purpose of ITIL, the service value system, and the basic language used to run and improve IT services. For companies, it is a strong signal that a freelancer can join service-driven work without needing a long ramp-up on the core concepts.
Core knowledge
- Service management principles and how value is created through services
- Incident, problem, change, and request handling at a basic level
- Service desk work, coordination, and communication with users and stakeholders
- Continual improvement and the idea of measuring and refining service performance
- Common ITIL terms used in operations, support, and governance
Typical profiles
Freelancers with ITIL Foundation often come from service desk, IT support, operations, transition, or junior process roles. Some are consultants who help teams align daily work with ITIL practices. In Germany, this certification is especially useful when companies need clear service language across internal teams, external providers, or mixed on-site and remote collaboration.
Where it helps
- Service desk setup and support process improvement
- IT operations and incident coordination
- Change and release support in controlled environments
- Service onboarding, documentation, and process alignment
- Internal IT, managed services, and enterprise support teams
What it tells a company
A freelancer with ITIL Foundation usually knows how to work in structured service environments and how to follow processes without losing sight of the user. That matters when delivery depends on consistent handling of tickets, handovers, and escalation paths. It does not prove deep specialist expertise, but it does show a shared framework for reliable IT service work.
Preparing and renewing
PeopleCert issues ITIL Foundation under the AXELOS framework. The exam is designed to confirm practical understanding of the core model rather than advanced implementation skill. Preparation typically involves learning the key concepts, the service lifecycle logic, and the main terms well enough to discuss them in real work. Holders should also stay current with the official ITIL guidance, especially if they work in teams that follow structured service management closely.
Frequently asked questions
Questions about ITIL Foundation? Start with the answers below.
ITIL Foundation shows that the freelancer understands the basics of IT service management and the common language used in service-oriented teams. It is a useful sign for companies that need someone who can work with incidents, requests, changes, and improvement topics in a structured way. It does not prove senior consulting depth, but it does prove a solid foundation.
People usually use ITIL Foundation to mean the current entry-level ITIL certification, which is commonly referred to as ITIL 4 Foundation. In practice, searchers may use either name when they look for the same qualification. For hiring, the important point is whether the person understands the current ITIL service management model.
ITIL Foundation fits people who work in service desk, IT support, operations, transition, or process roles. It is also useful for consultants and coordinators who need to speak clearly about IT services and service processes. Companies often look for it when a project depends on disciplined handling of tickets, handovers, and escalations.
ITIL Foundation is the starting point. It covers the core ideas and vocabulary, while higher levels go deeper into specialist practice or management topics. If a company needs process alignment, shared terminology, or smoother service operations, Foundation can be enough; if it needs transformation leadership, more advanced ITIL levels may matter.
Before preparing for ITIL Foundation, it helps to know the basics of how IT services are delivered and supported in real organizations. The study focus is usually on concepts, terms, and the relationships between service value, practices, and continual improvement. It is more about understanding the framework than memorizing technical detail.
For ITIL Foundation, there are usually no formal prerequisites. That is one reason it is common for professionals who want a structured entry into IT service management. Even so, people with experience in support or operations often find the content easier to connect to daily work.
ITIL Foundation holders should follow the current rules set by PeopleCert and stay aligned with the latest ITIL framework guidance. Renewal policies can change, so professionals should check the official requirements if they plan to keep the certification active over time. For companies, the main question is whether the freelancer is working with the current version of ITIL.
ITIL Foundation matters most in environments with formal IT service processes, such as enterprise IT, managed services, internal support teams, and large transformation programs. It is especially relevant when work crosses multiple teams and clear service coordination is important. In Germany, it is often useful for projects that combine local stakeholders with remote delivery teams.
The average hourly rate for freelancers with ITIL Foundation in Germany is 111 €, which corresponds to a daily rate of about 888 € based on an 8-hour working day.
Of the freelancers with ITIL Foundation in Germany, 82% hold at least a Bachelor's degree, 51% hold at least a Master's degree, and 7% hold a doctorate.
On average, freelancers with ITIL Foundation in Germany have 23 years of professional experience, with a single engagement typically lasting around 3 years.
The most common languages among freelancers with ITIL Foundation in Germany are German (99%), English (96%), and French (23%).
The most common industries among freelancers with ITIL Foundation in Germany are Information Technology (92%), Professional Services (59%), and Banking and Finance (56%).
The most common business areas among freelancers with ITIL Foundation in Germany are Information Technology (98%), Project Management (90%), and Operations (70%).
FRATCH ITIL Foundation main locations
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin 
Hamburg 
Munich 
Cologne 
Frankfurt 
Stuttgart 
Dusseldorf 
Essen 
Hanover 
Nuremberg Request a free demo
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Philipp Thomaschewski
FRATCH CEO
