Find the right expert with a ITIL Foundation certificate in Hamburg in minutes from over 15,000 CVs with the power of AI.
ITIL Foundation holders understand service value, incident and request handling, and the basic flow of change and support work. They help teams speak the same language across operations, service desk, and improvement. Get fast, precise matching with vetted freelancers who hold this certification.
About the certification
What it covers
ITIL Foundation is the entry-level certification for IT service management. It shows that a person understands the core ideas behind ITIL and can apply them in day-to-day service work. For companies, that usually means clearer handling of incidents, requests, changes, and service priorities.
Core knowledge
- Service value, service delivery, and continual improvement
- Incident, problem, change, and request practices
- Service desk work and customer communication
- Roles, processes, and the idea of value streams
- Basic governance, metrics, and service quality thinking
Typical profiles
PeopleCert issues ITIL Foundation, and many professionals still refer to it as ITIL 4 Foundation or simply ITIL Foundation. It is common among service desk analysts, support leads, IT operations staff, service managers, and consultants who work between business users and technical teams. In Hamburg, it is especially relevant for companies that run shared services, international support, or mixed in-house and remote teams.
What it tells you
A freelancer with this certificate is usually ready to work in structured service environments. They can follow established ways of working, support handover between teams, and keep communication clear when incidents or changes affect users. That makes them a practical choice for service desk setup, process improvement, and ITSM support.
Where it fits
ITIL Foundation matters most where service quality depends on consistency and coordination. That includes internal IT departments, managed service teams, infrastructure support, and transformation projects that need better operating discipline. It is also useful when a business wants to align people around a shared ITSM language before moving into more advanced practices.
For hiring teams and candidates
Companies use this certification as a signal of baseline ITSM understanding, not as proof of deep specialist experience. Freelancers who hold ITIL Foundation often bring the right mindset for documentation, triage, escalation, and continuous improvement. For candidates, it is a solid start before moving on to more advanced ITIL paths or role-specific service management work.
Meet FRATCH ITIL Foundation
Yashar Sadeghi
Managing Director/Consultant
Last position:
Managing Director/Consultant at Efficient Consulting
- Led strategic IT and process consulting projects, streamlined business processes, and aligned IT systems with business goals, resulting in a 20% improvement in organizational efficiency.
- Led international transformation projects using agile and traditional methods, managing a cross-functional team of more than 15 professionals and delivering solutions on time and within budget.
- Developed cloud-based ERP/CRM systems (Salesforce, Infor, Microsoft) for clients, ensuring seamless integration and reducing system downtime by 30%.
- Led large-scale change management initiatives, actively involving stakeholders at all levels and driving the successful rollout of innovative systems in global organizations.
- Led requirements analysis and the tender process for clients, identified cost-saving opportunities, and improved operational workflows.
Udo Neubauer
Managing Director
Last position:
Project Manager / Rollout Coordinator at BWI
Rollout of printers and PCs
- Effective management of external service providers to ensure smooth operations.
- Planning and implementation of a global rollout for 150,000 clients.
- Carrying out a comprehensive risk analysis, including overall risk, site-specific risks, and security risks.
- Successful consolidation of two existing ServiceNow systems to optimize service management.
- Close coordination with program management to achieve the project goals.
Marcus Bonfigt
Data Engineer
Last position:
Data Engineer at Deutsche Bahn AG via Scoore GmbH
- Development of ETL pipelines with Talend (7/ Enterprise)
- Development/adaptation of database schema/database functions (PostgreSQL)
- Development of GIT CI pipelines
Technologies: Talend Enterprise, Git, PostgreSQL, Dbeaver, SQL, PL-SQL, Liquibase
Florian Schröder
Information Security Officer / IT Security Architect / Awareness Expert
Last position:
Information Security Officer / Designated InfoSec Officer at Oil Company
- Complete overhaul of the ISMS according to ISO 27001
- Conducted a comprehensive gap analysis
- Reduced ISMS documentation by 30% through consolidation and process optimization
- Introduced a full PDCA cycle for continuous improvement
- Established the ISMS within the company
- Implemented the necessary processes
- Managed and conducted internal and external audits
- Developed and implemented a company-wide risk management system
- Deployed an ISMS tool including process design and training
- KRITIS compliance: Prepared and provided required evidence, liaised with regulatory authorities, planned, documented, and implemented an attack detection system (SIEM), co-led the BCMS/ITSCM implementation subproject
- NIS-2 implementation: Gap analysis, risk assessments, training for executives and staff
- Led a cybersecurity team of 3 members
- Conducted various internal and external audits, managed providers, introduced continuous improvement
- Project consulting: closely coordinated with business and system owners, launched an online shop, a mobile app, and a customer portal
- Redesigned the security architecture, reducing administrative efforts by 20%
- Implemented ITIL processes (e.g., change management)
- Revised service agreements with internal and external providers
- Developed a security awareness strategy, ran social engineering tests, introduced and monitored phishing simulations, created various awareness materials, gave presentations
- Managed a budget of one million euros
Enrique Gallardo
Data Security
Last position:
Security Architect at Capgemini
I implemented a Zero-Trust architecture for robust, military-grade maritime container mini data centers based on VMware & Tanzu to support containerized GIS workloads for ground forces. The main focus was on securing communications, workload protection, and data access in contested electronic battle environments affected by jamming, interception, signal manipulation, and constantly changing operational conditions. I designed and architected use cases so that every element of workload, identity, and system could continue to operate independently and securely even in degraded or disrupted scenarios. In parallel, I defined the enterprise and solution security architecture with LeanIX, Bizzdesign, and HOPEX as enterprise architecture, repository, and governance platforms to maintain architecture inventory, relationships, traceability, target pictures, and security governance in complex environments. For the architectural designs, I used Sparx Enterprise Architect to describe formal architecture views, interfaces, trust boundaries, and system architecture in both IT and OT environments. IriusRisk was used for threat modeling of the solution to identify architecture-driven risks, derive security requirements, and detect countermeasures and design gaps directly from the solution models. Risk and compliance management was supported with Archer. Architecture decisions, control gaps, and operational risks were translated into controlled governance and auditable compliance measures. For documentation, collaboration, and visual design, I used Confluence to maintain Architecture Decision Records, Security Blueprints, and workflows. I used Lucidchart and draw.io to create design artifacts tailored to stakeholders. I also defined OT security concepts with support from electrical and mechanical engineers in the areas of oil, vehicle onboard systems, rail, power plants, pharma, gas turbines, and nuclear technology. I created the end-to-end OT security strategy, starting with global policy, developed into standards and procedures, and finally aligned with Bell-LaPadula, Purdue Model, SABSA, TOGAF ADM, CENELEC 50701, IEC 62443, and NIST standards. In addition, I worked with engineering team leads to identify critical KBP assets and place them under protective measures that segmented SCADA, PLC, and HMI assets. I drove collaboration between Security, IT, and OT teams to create standardized workflows and use cases for the OT security solution catalog, while integrating Defense-in-Depth and Zero-Trust principles into operational environments. A key part of my work was integrating multidisciplinary engineering, security, and operations stakeholders into a unified security blueprinting strategy and ensuring that architecture, threat modeling, governance, and documentation were technically strong and operationally practical.
Marleen Kertscher
Atlassian Specialist E2E Processes
Last position:
Atlassian Specialist E2E Processes at Energy, Water and Environment
- Atlassian & Business expert
- Lead of 1st, 2nd and 3rd level support, process mapping, process optimization, introduction of a project standard (global user management and documentation) and development of a collaboration platform to optimize teamwork, data management, reporting, ERP transformation
- The client is a sustainability-focused chemical park and offers its employees a full service for the Atlassian product suite. In addition, the adoption of the ERP software by employees, the improvement of data quality and internal exchange or collaboration should be promoted by sharing knowledge and best practices
- Process and standards development
- Project configuration and creation of technical concepts
- Workshops with employees
- Development of scalable solutions and processes and their optimization/automation
- Coordination with department process owners and management
- Process mapping and further development
- Data migration and data mining
- Lead as Scrum Master
- Dashboard for project management with project overview / development of reporting structures
Andreas Dietrich
Interim Chief Technology & Product Officer
Last position:
Interim Chief Technology & Product Officer at Babbel GmbH
- Restructuring for product-led growth in the field of digital user-centric tech product development language learning experiences
- Scaling empowered tech product teams
- Anti-fragile software engineering
Petra Carlsen
Consultant, facilitator and coach for organizational and personnel development
Last position:
Consultant for Agile Leadership and Lean Management at flying anchor GmbH
- Consulting on Agile Leadership and Lean Management
- Facilitation of workshops
- Training and coaching in Agile Leadership, Lean Management and team development
Victor Wiedermann
Senior IT Security Project Management (Network, Hybrid Cloud, CMDB, Hardening)
Last position:
Senior IT Security Project Manager (Network, Hybrid Cloud, CMDB, Hardening) at Dormakaba International Holding GmbH
- Planning, managing, and executing IT projects in network architecture, hybrid cloud solutions, asset management/CMDB implementation, and system hardening (clients, servers, databases)
- Ensuring all projects are delivered on time, within budget, and meet quality standards
- Identifying and managing risks and proactively resolving issues
- Collaborating closely with technical and non-technical stakeholders to ensure project objectives are achieved
- Defining and tracking KPIs and progress reports for all project phases
Gunnar Wulf
IT-Consultant
Last position:
IT-Consultant at Independent Freelancer
- Enterprise and IT strategy
- Digital transformation
- Process and portfolio management
- Interim IT management
Klaus Rheinwald
Senior Project Manager
Last position:
Management Consultant Compliance/Data Protection at Telefónica Germany GmbH & Co. OHG
Consulting on compliance and data protection topics in the telecommunications environment.
Timo Warnke
Project Manager, Requirements Manager, Business Analyst, Solution Architect
Last position:
Project Manager, Requirements Manager, Business Analyst, Solution Architect at Service Provider for Heat Quantity Measurement
Supporting integration testing
Writing and creating the cut-over script
Conducting workshops to clarify requirements
Gathering business requirements
Business process modeling
IT design
Project planning
Supporting migration tests
Executing a greenfield S/4HANA conversion. A DATEV application and an AS400 are to be replaced by an S/4HANA system in a public cloud. The DATEV system runs the general ledger and accounts payable. The AS400 handles accounts receivable and business partners. The payables and receivables will be migrated to S/4HANA and the DATEV solution decommissioned.
Alex Odesser
Contractor
Last position:
Contractor at Telefonica Germany GmbH & Co. OHG
- Data-analysis, Preparation, gathering and coordination of business requirements for retrieval of monthly- and long term (CLV – relevant) cost- and revenue-components per contract for a customer–base–grouping project (HUB–Project) for B2C-Postpaid-Controlling
- Concept and Implementation of cost- and revenue-KPIs calculation and corresponding CLV–reports (Oracle, Perl, SVN, MS SQL Server, MS Power BI, Serviceware Performance Analytics)
- Operational support of the HUB-Project – various ad-hoc reports, deployments, job-scheduling etc. (Oracle, SVN, BICSuite–Scheduler, DWSODA etc.)
- Analysis, implementation, retrieval and reporting of various physical and financial KPIs for B2P-Prepaid Business on an existing data-mart (Oracle, Perl)
George Gambourg
SAP Authorization Consultant/ SAP Authorization Consulting (Freelancer/SAP Consultant)
Last position:
SAP Authorization Consultant/ SAP Authorization Consulting (Freelancer/SAP Consultant) at Publicly Listed Pharmaceutical Company
- Consulting on SAP authorizations and governance
- Conducting governance consultations, iteration support and project coordination
- Developing solutions for effective control and monitoring of SAP authorizations
- Creating concepts and recommendations
- Drafting detailed concepts to improve the assignment and management of SAP authorizations
- Providing clear recommendations based on established methods and best practices
- Creating/customizing authorizations for MM including MDG/MDM as well as FI, PP including AIRC Services within SAP Finance
- Reviewing existing structures and processes
- Analyzing and evaluating current SAP authorization structures and processes
- Identifying weaknesses and developing optimization strategies
- Conducting trainings and workshops
- Planning and delivering trainings and workshops for awareness
- Sharing knowledge in SAP authorizations, including role assignment, support during iterations and consulting on role development in the pharmaceutical environment.
Martin Imbeck
Freelance Project Manager
Last position:
Freelance Project Manager at Imbeck Consulting
- Taking on project/program management roles
- Leading a project at a Microsoft partner for the global rollout of Microsoft Dynamics CRM for a global company in the automation systems/control technology sector
Discover over 15,000 top freelancers
ITIL Foundation statistics
Typical experience
21 years
Average project duration
2.1 years
Certifications per freelancer
6
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Manufacturing, Professional Services
Most common languages
German, English, Spanish
Bachelor's degree or higher
74%
Master's degree or higher
32%
Salary / Daily Rate Distribution
The chart shows how the daily rates of freelancers holding this certification are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Average rates for ITIL Foundation & Seniority distribution
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Frequently Asked Questions
Questions in mind? Get key insights about FRATCH
ITIL Foundation shows that the freelancer understands the basic principles of IT service management and the language used in ITIL. It signals familiarity with incident, request, change, and problem handling, plus the idea of improving services over time. For hiring teams, it is a strong indicator of a structured working style in support and operations.
ITIL 4 Foundation is the current form most people mean when they say ITIL Foundation today. Some professionals still use the older short name, ITIL Foundation, when describing the same entry-level certification. If a profile mentions either one, companies usually look for the same baseline understanding of IT service management.
ITIL Foundation fits people who work in service desks, IT support, operations, or service management coordination. It is also useful for consultants and project staff who need to work with incident, change, and request processes. Companies often value it when a role sits between business users and technical delivery teams.
The ITIL Foundation level is designed as an introduction, so it does not require deep prior specialist knowledge. Still, people with some exposure to IT support, service delivery, or process work usually get the most value from it. It is meant to confirm understanding of concepts, not to test senior operational depth.
Before preparing for ITIL Foundation, a candidate should be comfortable with basic service management terms and the idea that IT work is delivered as services. The exam content focuses on concepts, practices, and how they connect in real service environments. Good preparation usually combines study of the ITIL framework with examples from support or operations work.
ITIL Foundation is the starting point. More advanced ITIL certifications go deeper into specialist practices, managing professional roles, or strategic service management. If a company needs a freelancer for process design or ITSM leadership, Foundation is helpful but may need to be paired with stronger project or operational experience.
The certification is part of the PeopleCert and AXELOS ITIL scheme, which uses current framework updates rather than treating every level as a one-time badge forever. In practice, companies should check that a freelancer holds the current version they expect, especially if they want modern ITIL 4 language. Candidates should also keep their knowledge fresh as service practices evolve.
ITIL Foundation is most useful in environments with steady IT service demand, such as internal IT departments, managed services, shared service centers, and enterprise support teams. It also helps in transformation projects where new support processes, handover rules, or service desk standards need to be defined. In Hamburg, it can be relevant for local and international teams that mix on-site coordination with remote delivery.
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