ISO 20000 Experts in Germany
matched in minutes with precise AI supportHire experts who establish IT service management systems, prepare organisations for ISO/IEC 20000 audits and connect service processes with tools such as ServiceNow. FRATCH matches you quickly with vetted, available freelancers who fit your requirements.
Meet FRATCH Experts in Germany, who have recently used ISO 20000
Paul K.
Last position:
Program Manager – Multi-Project Operational Stabilization (Operational Excellence) at ITDZ - IT Service Center Berlin
- Overall leadership of several strategic operations projects focusing on Workplace Services, SLA Framework, access management, certificate management, e-learning, backup & recovery, test management, and capacity management, as well as the introduction of system monitoring and feasibility studies for 24x7 operations, in some cases including implementation in ServiceNow
- Creation of various ServiceNow operating concepts covering training, access rights, and emergency management as part of a new cloud hosting initiative for the ServiceNow platform
- Executive board reports and leadership of steering committees as part of company-wide strategic objectives, as well as the establishment of new balanced scorecards for measuring KPIs related to optimization-driven project results
Andreas Z.
Last position:
Transformation Architect / Business Analyst at IT Consulting
- Development of a comprehensive transformation model for IT departments and ITSM organizations, from operational stabilization through structuring and optimization to strategic advancement
- Design of a transformation matrix that connects development phases with the implementation activities Position, Focus, Model, Enable, Anchor and Develop
- Development of assessment, maturity and decision-making logic to determine the operational starting point, the appropriate entry point and the prioritized areas of action
- Structuring of an end-to-end approach from current-state assessment and target vision through operating model, roadmap and service modules to implementation and integration into steady-state operations
- Derivation of combinable consulting and implementation modules, including methods, deliverables, role models, governance structures and transformation paths
- Collection, structuring and prioritization of business requirements from the perspectives of IT management, service management and operational roles
- Translation of requirements into target visions, process and role models, decision criteria and traceable deliverables
Environment / Tools: ITIL 4, IT4IT, Operating Model Canvas, SIAM, maturity models Kanban
Günther E.
Last position:
IT Security & Governance Consulting (DORA & NIS2): at Freelance Assignment
Strategic consulting for the development and strengthening of ISMS structures (ISO 27001 / BSI IT-Grundschutz), including onboarding, gap analyses, and preparation of the IT organization for DORA requirements (ICT third-party risk) and NIS2 compliance. Auditing compliance requirements in a regulated environment.
Karl-Heinz R.
Last position:
Supporting the further development of a European IT branch service organization (15 countries) at European retail company (discount retailer)
- Documenting the current Incident Management, IT Service Request Management, Problem Management, Change Management and Service Configuration Management processes (including CMDB)
- Conducting maturity assessments for these processes based on the ITIL® 4 Maturity Model
- Analyzing the various service value streams based on the ITIL® 4 value stream model
- Agreeing on maturity levels for the assessed processes
- Developing and approving a roadmap to achieve and measure the respective maturity levels
- Presenting the approach, including milestones, to management for approval
- Managing external service providers in 1st Level Support
Dominik P.
Last position:
Head of IT at Aarsleff Spezialtiefbau GmbH
- Disciplinary and professional leadership of the IT and service team
- Definition and documentation of the Current Mode of Operation (CMO) in Confluence: application landscape, infrastructure, networks, backup & storage
- Development of the Future Mode of Operation (FMO) including process analysis & stakeholder interviews with all departments using BPMN and flowcharts
- Optimization of license management: reduction of ongoing software costs by approx. 17% p.a.
- Introduction and establishment of Jira as the central tool for project and service management
- Introduction and rollout of the HR software MindKey to digitize HR processes
- Introduction of a VoIP solution with Microsoft Teams incl. PSTN connection to replace classic telephony
- Introduction of the production and planning software OptiControl to digitize operational processes
- Rollout of Intune as a Mobile Device Management solution for Windows, iOS and Android
- Build-up of Power BI dashboards for machine park monitoring and financial reporting
- Planning and execution of the IT consolidation of two locations for 170 users
- Introduction of automated penetration testing with Pentera
- Coaching and mentoring the team in agile methods & project management
- Operational support in day-to-day business: administration, incident & change management
- Management of external service providers and assurance of the quality of outsourced IT services
- Responsibility for the IT budget incl. planning and controlling
- Direct reporting line to management with regular management reports on IT KPIs, budget and project status
Holger H.
Last position:
Owner, freelance at ISTRACON Managementberatung
- Interim management, strategy, organization, and management consulting
Federico L.
Last position:
Senior IAM Manager & Single Point of Contact for Information Security at EnBW Energie Baden-Württemberg AG
As the only large integrated energy company in Germany, EnBW covers the entire value chain - from energy production through distribution to customers. It expands its renewable energy sources, advocates for a socially responsible coal exit, and drives key technologies like green hydrogen. A rapid energy transition and achieving climate neutrality by 2035 are priorities for EnBW. Developed and implemented a holistic process view covering both technical and organizational aspects Ensured end-to-end control of all IAM-related technical services Established clear responsibilities and accountabilities within the IAM landscape Collaborated with different departments to identify and optimize a holistic architecture and act as Single Point of Contact (SPoC) for Information Security Introduced and monitored governance policies to ensure compliance and security Continuously improved IAM processes and systems through regular audits and evaluations Participated in external audits of the process as part of official ISO audits Further developed the policy for setting administrative requirements and procedures and aligned it with administrative units Conceptually advanced the KPI system to measure process quality
Serdar C.
Last position:
Consultant at Freelance
- ISO 27001 implementation & audit readiness
- NIS2 & DORA compliance support
- Interim / fractional CISO services
- IT risk & controls (ITGC, SOX, COBIT, BAIT)
- M&A and IT due diligence for startups/ventures
- Business continuity management (BCM, ISO 22301)
- Cybersecurity framework development (NIST, ISO, BSI)
- GRC tool advisory (Archer, ServiceNow)
Wolfgang S.
Last position:
CIO / CDO / Project Manager AI Academy / Auditor of Operational Processes / Product Owner MS365 at F&P Executive Solutions AG
- Digitalization of accounting, signature/approval, and onboarding processes
- Restructuring of the IT department
- Introduction of a digital sales tool
- Implementation of an AI webinar series
- Introduction and optimization of information security
- Administration and optimization of the MS Office 365 environment
George O.
Last position:
IT Senior Consultant at Data Group
- IT Senior Consultant (bank infrastructure, Active Directory, Azure, security, PKI)
- Planning, design, and implementation of cloud solutions based on Microsoft Azure / M365
- Teams, M365, and cloud services
- Vulnerabilities, threats, attacks
- Security analysis, security policy, security architecture
- Conducting meetings and presentations at various management levels
- Organizing and leading team meetings to improve internal communication
- Tools: PowerShell, Active Directory, GPO, DNS, DHCP, scripting
Andreas I.
Last position:
Cybersecurity Specialist Assessor at Bundesnetzagentur
- Recognition of national notified bodies
- Preparation of cybersecurity competency reports
- EU Radio Equipment Directive
Robert V.
Last position:
Freelance Consultant Information Security and Business Continuity at Freelance business consulting
- Provide consulting services nationwide in both private and public sectors
- Advise on information security management systems, IT-Grundschutz, KRITIS compliance, TISAX, business continuity and crisis management
- Support the introduction of policies, risk management methods, asset registers and supplier management
- Conduct internal audits, training workshops and support audit preparations
Konstantinos M.
Last position:
IT-Fly Specialist – Global Rollout at Lufthansa Group
Plan & Prepare (Site Design & Readiness): Inventory & Design: Dell PowerEdge R-Series, Aruba switches (L2/L3), notebooks/peripherals; serials/asset tags, IPv4/IPv6 addressing, VLAN-/DHCP-/DNS plan
Runbooks/MOPs: site rollout runbook, backout strategy (<15–30 min), risk register, communication matrix; approvals via CAB/change
Images/Packages: Golden Image (Win10/11), driver packs, BIOS/UEFI baseline; O365/Teams/OneDrive KFM; BitLocker policies; MECM/SCCM, Intune/Autopilot, MDT/WinPE
Logistics: shipping/customs clearance, RMA/DOA, on-site spares; tools (barcode scanner, label printer), "Go-Bag" (cables, SFPs, console cables)
Deliver (on-site implementation): End devices: swap & migration (USMT/OneDrive KFM), peripherals (ATB/BT printers, scanners, boarding gate hardware); domain join, compliance checks, O365 activation, printers/queues, network drives
Acceptance: functional tests for DCS/CUTE/CUPPS/CUSS stations, ticketing/check-in workflows, boarding gates
Server (R-Series): rack & stack, cabling (PDU redundancy, fiber/copper), labeling/naming; firmware/RAID (PERC), Lifecycle Controller, iDRAC network; Windows Server 2022/2025 + CIS/BSI hardening; agents (backup/AV/EDR/monitoring), time service/NTP auth, Syslog/SNMPv3
Network (Aruba): VLANs, LACP trunks, MSTP root; PortFast + BPDU Guard at the edge; QoS (EF/AF); dual stack (v4/v6), DHCP relay. NAC/802.1X with ClearPass/Radius/TACACS+, roles + MAB fallback; guest isolation, ACLs (Guest→Mgmt deny). Telemetry: sFlow, SNMPv3, Syslog→SIEM; LLDP→inventory/CMDB
Airport specifics: CUTE/CUPPS/CUSS terminals; DCS/Amadeus/SITA connectivity; FIDS (read-only); bag tag/boarding pass printing; changes in off-peak/night windows
Stabilize (hypercare): first-day support, KPI tracking (login times, ticket volume, error classes), QoS fine-tuning
Troubleshooting: Wireshark/iperf, event logs, switch counters, sFlow flows; fast incident handling as SPOC
Knowledge transfer: short training sessions for station teams, mini-runbooks (fault/recovery)
Close (documentation & handover): docs & CMDB: final configs (switch/server), topology/patch plans, IP tables, serial/asset lists, before/after photos
Acceptance & sign-off: UAT protocols, functional evidence (use cases), return/reuse of old hardware
Lessons learned: risks, standard packages, driver freeze, "known issues"
Interfaces/communication: station IT, airport IT, SOC/NOC, ground ops/ramp/check-in, provider (SITA/Amadeus). ITSM: ServiceNow (Inc/Req/Change/KB), handover to BAU
Peter S.
Last position:
Rollout Manager at Siemens Healthineers
- Cisco SDA LAN network
- Transition and transformation
Thomas A.
Last position:
Interim Management at Vincorion Power Systems GmbH
- Process and project management to optimize products and development processes for energy systems
- Technical risk management
- Requirements engineering and system architecture
- System FMEA of power generator units and energy storage modules aiming for generic structures
- Claims management according to Section 313 of the German Civil Code
- Regulatory environment: military and NATO standards, AQAP, VG norms
Discover over 15,000 top freelancers
Statistics of experts using ISO 20000
Aggregated from the professional profiles of matched freelancers.
Experience
26 years
Position duration
3 years
Positions per freelancer
14
Top business areas
Information Technology, Operations, Project Management
Top industries
Information Technology, Professional Services, Manufacturing
Certification focus areas
Information Technology, Audit, Quality Assurance
Bachelor's degree or higher
86%
Master's degree or higher
64%
Doctorate
9%
Certifications per freelancer
8
Most common languages
German, English, French
Speak two or more languages
96%
Based on our profile pool as of 19 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Germany using ISO 20000
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
ISO 20000 experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (93%)
- Professional Services (70%)
- Manufacturing (59%)
- Banking and Finance (52%)
- Automotive (41%)
- Retail (37%)
- Aerospace and Defense (33%)
- Education (30%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
What ISO 20000 Covers
ISO/IEC 20000 is the international standard for service management systems. It helps organisations plan, deliver, monitor and improve reliable IT services through defined processes, responsibilities and controls. ISO 20000 certification demonstrates that service management is structured and consistently governed.
Service Management Scope
ISO 20000 applies to internal IT teams, managed service providers, cloud operations and outsourced service environments. It covers service design, service level management, incident and request handling, change control, configuration management, continuity and continual improvement. The scope can be tailored to a specific service or business unit.
Methods And Tooling
Professionals combine the standard with ITIL practices, COBIT governance and established service management methods. They may configure platforms such as ServiceNow, Jira Service Management or BMC Helix to support workflows, records and reporting. Useful deliverables include process maps, service catalogues, control matrices, policies and audit evidence.
When Specialists Help
Companies often bring in freelance expertise when they need to:
- Define an ISO 20000 service management system and its scope
- Prepare for certification, surveillance or internal audits
- Close process gaps and organise evidence
- Align suppliers, service owners and operational teams
External support is also useful during migrations, acquisitions and major changes to sourcing models.
Germany-Based Delivery
Projects in Germany may involve regulated industries, distributed service teams and German-language documentation. Remote collaboration works well for workshops, document reviews and audit preparation, while on-site sessions can help align stakeholders and validate operational practices. Agreeing language, working hours and audit responsibilities early reduces friction.
What Strong Experts Bring
Strong professionals translate ISO requirements into practical operating routines rather than producing documents alone. They understand risk, controls, service reporting, audit trails and the realities of tools and suppliers. Look for clear scope definition, traceable evidence, useful metrics and experience explaining requirements to both management and operational teams.
Frequently asked questions
Curious about ISO 20000? Here are the answers that come up again and again.
ISO 20000 is used to establish, operate and improve a service management system for IT and digital services. Companies use it to define consistent processes, clarify accountability, manage service risks and demonstrate controlled service delivery to customers or auditors.
ISO/IEC 20000 is a certifiable international standard with formal requirements for a service management system. ITIL is a guidance framework that offers recommended practices, so organisations often use ITIL methods to support an ISO 20000 implementation rather than treating the two as competing options.
A strong ISO 20000 specialist usually understands ITIL, service governance, risk management, internal controls and audit preparation. Experience with ServiceNow, Jira Service Management or another IT service management tool is valuable when processes must be embedded in daily operations.
The right ISO 20000 professional should have handled work comparable in scope to your service environment, such as a first implementation, certification preparation or a process improvement programme. They should be able to show how they defined scope, gathered evidence and transferred practical knowledge to internal teams.
Much of an ISO 20000 engagement can be delivered remotely through workshops, interviews, document reviews and evidence tracking. On-site work may still help with stakeholder alignment, operational observations or audit-readiness sessions, especially when German-language collaboration is required.
Ask an ISO 20000 professional to explain a past implementation in terms of scope, processes, controls, evidence and measurable improvement. Quality is easier to judge when they connect standard requirements to real service operations instead of relying only on certification terminology.
ISO 20000 can support a focused service management system in a smaller organisation, a managed service provider or a single business service. The scope should match the services, teams and suppliers that the organisation can control and evidence.
An ISO 20000 freelancer may deliver a defined scope, service catalogue, process documentation, roles and responsibilities, risk and control records, audit evidence and an improvement plan. The exact set depends on the organisation's existing processes and its certification or governance objectives.
The average hourly rate of freelancers in Germany who have used ISO 20000 in their recent projects is 120 €, which corresponds to a daily rate of about 961 € based on an 8-hour working day.
Of the freelancers in Germany who have used ISO 20000 in their recent projects, 86% hold at least a Bachelor's degree, 64% hold at least a Master's degree, and 9% hold a doctorate.
On average, freelancers in Germany who have used ISO 20000 in their recent projects have 26 years of professional experience, with a single engagement typically lasting around 3 years.
The most common languages among freelancers in Germany who have used ISO 20000 in their recent projects are German (100%), English (93%), and French (26%).
The most common industries among freelancers in Germany who have used ISO 20000 in their recent projects are Information Technology (93%), Professional Services (70%), and Manufacturing (59%).
The most common business areas among freelancers in Germany who have used ISO 20000 in their recent projects are Information Technology (100%), Operations (93%), and Project Management (85%).
Main locations of FRATCH Experts, who have recently used ISO 20000
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
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