ISO 20000 Experts in Germany
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Meet FRATCH Experts in Germany, who have recently used ISO 20000
Karl-Heinz Reis
Last position:
Support in the further development of a European IT store service organization (15 countries) at European retail company (discount store)
- Capturing the current processes Incident Management, IT Service Request Management, Problem Management, Change Management, Service Configuration Management (including CMDB)
- Carrying out maturity assessments for these processes based on the ITIL® 4 Maturity Model
- Analyzing the different service value streams based on the ITIL® 4 value stream model
- Agreeing maturity levels for the processes being reviewed
- Developing and approving a roadmap to achieve and measure the respective maturity levels
- Presenting the approach, including milestones, to management for approval
- Managing external service providers in 1st level support
George Ojog-Schulze
Last position:
IT Senior Consultant at Data Group
- IT Senior Consultant (bank infrastructure, Active Directory, Azure, security, PKI)
- Planning, design, and implementation of cloud solutions based on Microsoft Azure / M365
- Teams, M365, and cloud services
- Vulnerabilities, threats, attacks
- Security analysis, security policy, security architecture
- Conducting meetings and presentations at various management levels
- Organizing and leading team meetings to improve internal communication
- Tools: PowerShell, Active Directory, GPO, DNS, DHCP, scripting
Tarek El Idrisi
Last position:
Associate GRC at Egerer Consulting
Carve-out project: Development of certification strategy, implementation and requirement plans across multiple standards — ISO/IEC 27001, ISO 9001, ISO 14001, ISO 22301, ISO/IEC 20000-1, BSI IT-Grundschutz, and BSI TR-RESISCAN
- Cross-standard inventory and risk assessment
- Coordination with cross-department stakeholders: ISB, executive management, certification bodies, legal and data protection
- Consulting in information security, GRC, and IT auditing
Dominik Piecuch
Last position:
Head of IT at Aarsleff Spezialtiefbau GmbH
- Disciplinary and professional leadership of the IT and service team
- Definition and documentation of the Current Mode of Operation (CMO) in Confluence: application landscape, infrastructure, networks, backup & storage
- Development of the Future Mode of Operation (FMO) including process analysis & stakeholder interviews with all departments using BPMN and flowcharts
- Optimization of license management: reduction of ongoing software costs by approx. 17% p.a.
- Introduction and establishment of Jira as the central tool for project and service management
- Introduction and rollout of the HR software MindKey to digitize HR processes
- Introduction of a VoIP solution with Microsoft Teams incl. PSTN connection to replace classic telephony
- Introduction of the production and planning software OptiControl to digitize operational processes
- Rollout of Intune as a Mobile Device Management solution for Windows, iOS and Android
- Build-up of Power BI dashboards for machine park monitoring and financial reporting
- Planning and execution of the IT consolidation of two locations for 170 users
- Introduction of automated penetration testing with Pentera
- Coaching and mentoring the team in agile methods & project management
- Operational support in day-to-day business: administration, incident & change management
- Management of external service providers and assurance of the quality of outsourced IT services
- Responsibility for the IT budget incl. planning and controlling
- Direct reporting line to management with regular management reports on IT KPIs, budget and project status
Holger Hacke-Schnell
Last position:
Owner, freelance at ISTRACON Managementberatung
- Interim management, strategy, organization, and management consulting
Paul Karnowka
Last position:
Program Manager – Multi-Project Operational Stabilization (Operational Excellence) at ITDZ - IT Dienstleistungszentrum Berlin
- Overall leadership of multiple strategic operations projects focused on workplace services, SLA framework, access management, certificate management, e-learning, backup & recovery, test management, and capacity management, as well as implementing system monitoring and feasibility studies for a 24x7 operation, partly including ServiceNow implementation
- Development of various ServiceNow operating concepts related to training, permissions, and emergency management as part of a new cloud-hosting initiative for the ServiceNow platform
- Board reporting and leading steering committees within the framework of corporate strategic objectives, as well as establishing new balanced scorecards to measure KPIs for optimization-driven project results
Federico Leefhelm
Last position:
Senior IAM Manager & Single Point of Contact for Information Security at EnBW Energie Baden-Württemberg AG
As the only large integrated energy company in Germany, EnBW covers the entire value chain - from energy production through distribution to customers. It expands its renewable energy sources, advocates for a socially responsible coal exit, and drives key technologies like green hydrogen. A rapid energy transition and achieving climate neutrality by 2035 are priorities for EnBW. Developed and implemented a holistic process view covering both technical and organizational aspects Ensured end-to-end control of all IAM-related technical services Established clear responsibilities and accountabilities within the IAM landscape Collaborated with different departments to identify and optimize a holistic architecture and act as Single Point of Contact (SPoC) for Information Security Introduced and monitored governance policies to ensure compliance and security Continuously improved IAM processes and systems through regular audits and evaluations Participated in external audits of the process as part of official ISO audits Further developed the policy for setting administrative requirements and procedures and aligned it with administrative units Conceptually advanced the KPI system to measure process quality
Serdar Colak
Last position:
Consultant at Freelance
- ISO 27001 implementation & audit readiness
- NIS2 & DORA compliance support
- Interim / fractional CISO services
- IT risk & controls (ITGC, SOX, COBIT, BAIT)
- M&A and IT due diligence for startups/ventures
- Business continuity management (BCM, ISO 22301)
- Cybersecurity framework development (NIST, ISO, BSI)
- GRC tool advisory (Archer, ServiceNow)
Wolfgang Schenk
Last position:
CIO / CDO / Project Manager AI Academy / Auditor of Operational Processes / Product Owner MS365 at F&P Executive Solutions AG
- Digitalization of accounting, signature/approval, and onboarding processes
- Restructuring of the IT department
- Introduction of a digital sales tool
- Implementation of an AI webinar series
- Introduction and optimization of information security
- Administration and optimization of the MS Office 365 environment
Robert Vattig
Last position:
Freelance Consultant Information Security and Business Continuity at Freelance business consulting
- Provide consulting services nationwide in both private and public sectors
- Advise on information security management systems, IT-Grundschutz, KRITIS compliance, TISAX, business continuity and crisis management
- Support the introduction of policies, risk management methods, asset registers and supplier management
- Conduct internal audits, training workshops and support audit preparations
Andreas Ilias
Last position:
Cybersecurity Specialist Assessor at Bundesnetzagentur
- Recognition of national notified bodies
- Preparation of cybersecurity competency reports
- EU Radio Equipment Directive
Konstantinos Metaxas
Last position:
IT-Fly Specialist – Global Rollout at Lufthansa Group
Plan & Prepare (Site Design & Readiness): Inventory & Design: Dell PowerEdge R-Series, Aruba switches (L2/L3), notebooks/peripherals; serials/asset tags, IPv4/IPv6 addressing, VLAN-/DHCP-/DNS plan
Runbooks/MOPs: site rollout runbook, backout strategy (<15–30 min), risk register, communication matrix; approvals via CAB/change
Images/Packages: Golden Image (Win10/11), driver packs, BIOS/UEFI baseline; O365/Teams/OneDrive KFM; BitLocker policies; MECM/SCCM, Intune/Autopilot, MDT/WinPE
Logistics: shipping/customs clearance, RMA/DOA, on-site spares; tools (barcode scanner, label printer), "Go-Bag" (cables, SFPs, console cables)
Deliver (on-site implementation): End devices: swap & migration (USMT/OneDrive KFM), peripherals (ATB/BT printers, scanners, boarding gate hardware); domain join, compliance checks, O365 activation, printers/queues, network drives
Acceptance: functional tests for DCS/CUTE/CUPPS/CUSS stations, ticketing/check-in workflows, boarding gates
Server (R-Series): rack & stack, cabling (PDU redundancy, fiber/copper), labeling/naming; firmware/RAID (PERC), Lifecycle Controller, iDRAC network; Windows Server 2022/2025 + CIS/BSI hardening; agents (backup/AV/EDR/monitoring), time service/NTP auth, Syslog/SNMPv3
Network (Aruba): VLANs, LACP trunks, MSTP root; PortFast + BPDU Guard at the edge; QoS (EF/AF); dual stack (v4/v6), DHCP relay. NAC/802.1X with ClearPass/Radius/TACACS+, roles + MAB fallback; guest isolation, ACLs (Guest→Mgmt deny). Telemetry: sFlow, SNMPv3, Syslog→SIEM; LLDP→inventory/CMDB
Airport specifics: CUTE/CUPPS/CUSS terminals; DCS/Amadeus/SITA connectivity; FIDS (read-only); bag tag/boarding pass printing; changes in off-peak/night windows
Stabilize (hypercare): first-day support, KPI tracking (login times, ticket volume, error classes), QoS fine-tuning
Troubleshooting: Wireshark/iperf, event logs, switch counters, sFlow flows; fast incident handling as SPOC
Knowledge transfer: short training sessions for station teams, mini-runbooks (fault/recovery)
Close (documentation & handover): docs & CMDB: final configs (switch/server), topology/patch plans, IP tables, serial/asset lists, before/after photos
Acceptance & sign-off: UAT protocols, functional evidence (use cases), return/reuse of old hardware
Lessons learned: risks, standard packages, driver freeze, "known issues"
Interfaces/communication: station IT, airport IT, SOC/NOC, ground ops/ramp/check-in, provider (SITA/Amadeus). ITSM: ServiceNow (Inc/Req/Change/KB), handover to BAU
Jens Brennscheidt
Last position:
Senior Cyber Security Consultant at Brennscheidt IT Consulting
ISMS consulting
Interim management
Conducting security analyses & audits
BCM consulting
Executive management
Thomas Arends
Last position:
Interim Management at Vincorion Power Systems GmbH
- Process and project management to optimize products and development processes for energy systems
- Technical risk management
- Requirements engineering and system architecture
- System FMEA of power generator units and energy storage modules aiming for generic structures
- Claims management according to Section 313 of the German Civil Code
- Regulatory environment: military and NATO standards, AQAP, VG norms
Albrecht Noack
Last position:
Senior Project Manager IT at HAYS Technology Solutions GmbH
- Leasing, lifecycle and process management for Apple iPhones, maintenance and expansion of the MDM system, coordination of leasing, device integration into DEP and MDM, followed by a rollout and hardware swap process, plus a BYOD and Android option
- Migration of the IT ticket system from ManageEngine ServiceDesk Plus to Atlassian Jira Service Management: project management, definition of ticket types, seamless execution according to a detailed timeline, user communication, decommissioning of the old system
- Project lead: SAP interface in workforce management to automate reading of working hours
- Sub-project lead for inventory software EZO AssetSonar: demand management, software selection, procurement
Discover over 15,000 top freelancers
Statistics of experts using ISO 20000
Aggregated from the professional profiles of matched freelancers.
Experience
24 years
Position duration
3.3 years
Positions per freelancer
14
Top business areas
Information Technology, Operations, Project Management
Top industries
Information Technology, Professional Services, Manufacturing
Certification focus areas
Information Technology, Audit, Quality Assurance
Bachelor's degree or higher
89%
Master's degree or higher
68%
Doctorate
11%
Certifications per freelancer
8
Most common languages
German, English, French
Speak two or more languages
92%
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Germany using ISO 20000
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
ISO 20000 basics
ISO 20000 is the international standard for IT service management. It helps teams run services in a controlled way, with clear ownership, documented processes, and steady improvement. In practice, it often sits alongside ITIL-based ways of working.
What it covers
- Service design and transition
- Incident, change, and release handling
- Service level reporting and reviews
- Supplier and internal process control
- Continual improvement and audit readiness
Where it is used
Companies use ISO 20000 to bring order to managed IT services, support desks, internal service teams, and outsourcing setups. It is common in regulated environments, enterprise IT, and providers that need a formal service management certificate. In Germany, it often supports structured collaboration across local and distributed teams.
Tools and documents
Strong specialists work with service catalogs, process maps, ticketing data, KPI reports, risk logs, and audit evidence. They may align ISO 20000 with ITIL, ISO 9001, ISO 27001, CMDB practices, and service desk tooling. Clear documentation matters as much as the process design itself.
When freelancers help
- Preparing for certification or surveillance audits
- Closing gaps after a failed readiness review
- Building or improving service management processes
- Writing policies, procedures, and evidence packs
- Coaching teams that need a practical rollout plan
What strong professionals bring
Good ISO 20000 professionals know both the standard and the day-to-day reality of service operations. They can translate requirements into workable processes, keep teams aligned, and spot weak control points before auditors do. The best specialists stay practical, precise, and calm under review.
Frequently asked questions
Curious about ISO 20000? Here are the answers that come up again and again.
ISO 20000 is used to define and improve IT service management. Companies use it to structure incident handling, change control, service levels, and ongoing improvement. It is most useful when teams need repeatable service processes and clear audit evidence.
ISO/IEC 20000 is the full official standard name, and ISO 20000 is the common short form people use in search and conversation. Most hiring managers mean the same service management standard. The exact edition matters only when a project refers to a specific clause set or certification scope.
ISO 20000 is a certifiable standard, while ITIL is a guidance framework. Many teams use ITIL practices to shape their processes and then map them to ISO 20000 requirements. A strong specialist understands both and knows how to turn guidance into auditable process control.
A strong ISO 20000 specialist usually brings ITIL, service desk process design, audit preparation, and documentation skills. Knowledge of ISO 27001, ISO 9001, CMDB practice, and reporting also helps. The best experts can work with operations teams without turning the rollout into theory.
ISO 20000 work can start with a narrow gap assessment or a full service management program. A smaller project may focus on one process, such as change or incident management, while a larger one covers the whole system. The right scope depends on whether you need readiness, remediation, or ongoing governance.
Yes, ISO 20000 work is often well suited to remote collaboration because it relies on interviews, document review, process design, and evidence collection. On-site time can still help when a team needs workshops, leadership alignment, or a walk-through of live operations. In Germany, many specialists can work in English, German, or both depending on the team.
Look for someone who has worked with real service management systems, not only with templates. A strong ISO 20000 expert can explain clause requirements in plain language, show how they handled audits or remediation, and adapt the approach to your operating model. Clear examples of process improvement matter more than polished slides.
Before engaging ISO 20000 support, gather your current process documents, service catalog, audit findings, and any open issues from incident or change management. It also helps to know whether you want certification, a readiness check, or process improvement. With that context, a specialist can focus quickly on the real gaps.
The average hourly rate of freelancers in Germany who have used ISO 20000 in their recent projects is 122 €, which corresponds to a daily rate of about 973 € based on an 8-hour working day.
Of the freelancers in Germany who have used ISO 20000 in their recent projects, 89% hold at least a Bachelor's degree, 68% hold at least a Master's degree, and 11% hold a doctorate.
On average, freelancers in Germany who have used ISO 20000 in their recent projects have 24 years of professional experience, with a single engagement typically lasting around 3.3 years.
The most common languages among freelancers in Germany who have used ISO 20000 in their recent projects are German (100%), English (88%), and French (20%).
The most common industries among freelancers in Germany who have used ISO 20000 in their recent projects are Information Technology (92%), Professional Services (72%), and Manufacturing (52%).
The most common business areas among freelancers in Germany who have used ISO 20000 in their recent projects are Information Technology (100%), Operations (92%), and Project Management (84%).
Main locations of FRATCH Experts, who have recently used ISO 20000
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
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