Find the right expert with an ITIL Expert certificate in Germany, matched in minutes from 15,000 CVs with the power of AI.
Strong service strategy, service design, transition, operation, and continual improvement. Ideal for complex IT service management work, process alignment, and governance-heavy environments. Find vetted freelancers holding ITIL Expert fast and precisely.
About the certification
What ITIL Expert means
ITIL Expert is a senior IT service management credential from AXELOS, now under PeopleCert. It is most closely associated with the ITIL v3 qualification path and shows broad command of the ITIL service lifecycle, not just one process area. Companies look for it when they need someone who can connect strategy, operations, and improvement in a live service environment.
What it validates
A freelancer with this credential is expected to understand how service management works end to end and how different parts fit together.
- Service strategy and service portfolio thinking
- Service design, transition, and release coordination
- Incident, problem, change, and request management
- Continual service improvement and governance
- Service levels, metrics, and stakeholder communication
Typical holder profile
This certification is usually found on profiles of service managers, ITSM consultants, process owners, transition leads, and operations leaders. It fits professionals who have worked across several service management functions and can speak both the language of the business and the language of operations. In Germany, it is especially relevant where teams need structured handover, clear process control, and reliable cross-team coordination.
Where it matters
ITIL Expert is useful in projects that change how IT services are delivered, supported, or measured. It matters in service desk transformations, managed service setups, outsourcing transitions, operating model redesigns, and major process improvement programs.
- IT service management transformations
- Managed services and outsourcing work
- Service desk and support model redesign
- Change and release process improvement
- Operating model and governance design
What it tells a company
If a freelancer holds ITIL Expert, you can expect a structured approach to service management and a strong grasp of process interaction. The credential suggests the person can assess weak points in an ITSM setup, improve control without losing speed, and guide teams through change with less friction. It is a good sign when you need someone who can step into complex environments and make service work more predictable.
ITIL Expert in practice
The title is often used in relation to ITIL v3 and may appear on older profiles, CVs, or consultant bios. Some professionals still mention it when they have deep ITIL v3 experience, even if their current work also includes ITIL 4 concepts. For hiring in Germany, it is worth checking the exact project background, because the certification name alone does not show whether the person has hands-on experience in German-speaking teams, remote delivery, or on-site change work.
Meet FRATCH ITIL Expert
Mario Pucko
Senior IT Project Manager / Program Lead – Network Strategy 2030
Last position:
Senior IT Project Manager / Program Lead – Network Strategy 2030 at ALDB GmbH
- Holistic responsibility for modernizing and expanding federal networks and upgrading critical data center and telecom infrastructure in the high-security agency environment of BDBOS
- Planning and management of the expansion of national BOS network infrastructure in the VS-NfD/KRITIS environment with technical decision authority at the architecture and component level (Cisco, Layer 2/3, WAN redundancy)
- Planning, tendering (EVB-IT/UVgO) and oversight of the upgrade of security-critical telecom infrastructure for emergency call 110/112 (ACD)
- Capacity planning, rack integration, structured cabling, power supply, cooling concept (CRAC/In-Row) and DCIM monitoring for data center expansion
- Building the IT department from scratch: structures, governance, processes, team recruiting, vendor selection and long-term IT strategy
- Planning and managing infrastructure and application migrations: migration strategies, batch planning, hypercare stabilization and rollback concepts
- Creating vendor-neutral specifications (telecom systems, signature solutions) according to EVB-IT and UVgO; contract award and vendor management
- Setting up a secure IT environment according to BSI basic protection, ISO 27001 and VS-NfD; developing IT security concepts and CMDB analyses
- Hands-on program leadership: decision papers for management and steering committees, risk management, reporting and change request control
Robert Francia
Interim Project Manager
Last position:
Interim Project Manager at IT services company of a regional energy supplier
- Delivery of various end-customer projects in server and network infrastructure on time, in quality, and within budget.
- Project 1: Firewall renewal, replacement of an ASA firewall with a Fortinet firewall at an automotive supplier.
- Project 2: Migration of file services from dedicated servers at 5 branch locations into a central managed file service, including DHCP, directory, and print services, as well as decommissioning of the old domain controllers.
- Project 3: Renewal of the network infrastructure at the headquarters and branch locations of a logistics company and transition of the LAN, WLAN, and firewall environments into a managed network service.
- Project 4: Network renewal, replacement of the core and access switches at the headquarters of a medical technology company and transition into a managed network service.
- Project 5: Firewall renewal, replacement of an ASA firewall with a Fortinet firewall for a city.
- Environment: ASA and Fortinet firewalls, Cisco network components, ITSM Heat/Ivanti, Confluence.
Gerd Bussmann
IT Project Manager
Last position:
Consultant at Altana Chemie
- 145 hrs.
- Consulting and evaluation for replacing the existing d.velop long-term archive (approx. 36 TB) with a more cost-effective read-only archive solution
- d.velop DMS, Azure, NetApp SnapLock, iTernity iCAS
- Technical and logical consulting on how to set up a future archive system cost-effectively.
Marco Zehner
Product Owner IT Services; Solution Architect central service delivery
Last position:
Product Owner IT Services; Solution Architect central service delivery at BWI
Create product vision
Commission Scrum teams
Create schedule and coordinate with project lead
Coordinate and align with stakeholders
Harmonize processes across initiatives
Present project content at C-level
Create security concept for classified information up to DEU GEHEIM and NATO SECRET considering BSI GS, KRITIS, SÜG, VSA
Plan service changes to underpinning services
Design architecture for secure infrastructures
Dependency management in project context
Risk management
Requirements management
Commission and oversee protection needs analysis and information security concept
Coordinate service design activities
Andreas Ilias
Senior Cybersecurity Governance & ISMS Consultant
Last position:
Cybersecurity Specialist Assessor at Bundesnetzagentur
- Recognition of national notified bodies
- Preparation of cybersecurity competency reports
- EU Radio Equipment Directive
Andreas Türkner
IT Contract, IT Project & IT Service Management // Interim Management
Last position:
Subproject Lead DLD Nearshoring at Bank-Regulated Environment (NDA)
- Analysis and assessment of the approach model
- GAP analyses (sourcing readiness) and process analysis
- Process documentation
- Channeling and evaluation of department requirements
- Monitoring of the service provider/nearshoring partner
Stefan Vesenmeier
PMO
Last position:
PMO at Roche
- Mission: PMO for ASPIRE MES Integration Project, alleviating technical project managers from routine project management responsibilities, with emphasis on risk management.
- Monitor and steer compliance-relevant documentation handling.
- Tasks:
- Establish and monitor a continuous risk management process.
- Implement a regular automated reporting system.
- Prepare and facilitate the SteerCo meetings.
- Organize workshops and team-building activities.
- Support validation of test documents in the eVAL Validation tool.
- Skills: Risk management, project reporting, data analysis, communication, project management, organizational and leadership skills, critical thinking, problem-solving.
Victor Reyna-Vargas
Senior Consultant - Innovation & Transformation
Last position:
Senior Consultant - Innovation & Transformation at advisio GmbH
- Led cross-industry initiatives in product management, IT governance, agile transformation, and business development.
- Advised executives on portfolio strategy, innovation roadmaps, governance frameworks, and operational execution.
- Developed KPI dashboards and frameworks translating strategy into measurable results.
Andreas Hofbauer
Partner
Last position:
Founder & Managing Partner at Verenburg Consulting GmbH
Verenburg Consulting GmbH is a specialized IT consulting firm that helps companies plan, manage, and implement complex IT projects. As founder and managing partner, I am responsible for the professional and strategic leadership of the company as well as the operational delivery of client projects.
The role includes leading transformation and digitalization initiatives and introducing sustainable, efficient, and user-focused IT solutions. I work closely with management, business units, and IT organizations to ensure clear decision-making structures, transparent communication, and measurable value.
Responsibilities:
- Strategic consulting on digitalization and modernization of IT and organizational structures
- Taking on the professional and strategic leadership of rollout and transition projects
- Planning, managing, and controlling IT projects using traditional and agile methods
- Building, evolving, and implementing IT service management processes (e.g., ITIL)
- Designing and guiding organizational change processes and introducing new role and process models
- Developing and implementing change management measures to sustainably anchor new ways of working
- Leading, coaching, and developing project teams, including facilitating workshops and management formats
Focus Areas & Expertise:
- Rollout and transition management for international and national IT deployments
- IT service management (service transition / service operation / process design)
- Project management (traditional and agile, e.g., Scrum, SAFe, Prince2)
- Organizational development and transformation of operational and service models
- Change management based on recognized models (e.g., ADKAR)
- Strategic digitalization consulting, including requirements analysis and process/system evaluation
Working Style: My approach is highly value-driven, structured, and solution-focused. I combine technical understanding with a business perspective to ensure sound decisions, efficient processes, and sustainable results. Clear communication, transparency, and close coordination with all stakeholders are always at the center.
Gernot Joswig
External Strategy and Sales Consultant
Last position:
External Strategy and Sales Consultant at Lufthansa Industry Solutions
- Advising management on scaling and diversifying the customer base in a B2B environment
- Strategic support for acquisition and presales activities, including positioning, proposal logic and customer target definition
- Support in building a dedicated sales organization (strategy, processes, role models, governance)
- Development of go-to-market approaches, sales processes and KPI-based control mechanisms
- Close collaboration with management, delivery and sales for sustainable market development and scaling
Stanislav Stolberg
Senior IT Consultant and Digitalization
Last position:
Interim CTO / IT Consultant (Cloud & App Security · AI & Web3) at Deutsche Bank Group; Startups
- Spearheaded strategic and operational oversight of IT infrastructures to accelerate innovation and ensure audit-proof delivery.
- Acted as key liaison between management, business departments, and engineering, actively engaging in coding, cloud architecture, and CI/CD to resolve critical path challenges.
- Engineered and implemented an AI Governance Program to manage risks and ensure compliance with the EU AI Act, reducing AI use-case approval times from 8 to 3 weeks.
- Delivered and deployed secure AI systems into production (RAG-based knowledge platforms), resulting in a 35% decrease in standard support ticket volume.
- Established robust security standards and governance frameworks for APIs (OAuth2/OIDC, mTLS) and cloud platforms (AWS/GCP) to guarantee compliance and system integrity.
- Hardened cloud infrastructure by implementing Zero Trust principles and a comprehensive observability stack (logging/alerting), achieving 99.9% availability in a 24/7 on-call environment.
Achim Holzmann
Release Train Engineer (RTE) & SAFe SPC
Last position:
Release Train Engineer (RTE) & SAFe SPC at Mercedes-Benz
- Introduced SAFe and set up an Agile Release Train with 11 teams
- Coached business owners, product managers, Scrum Masters, and teams
- Conducted value stream identifications and roadmap workshops
- Optimized agile collaboration through targeted training and coaching
Serhat Küpeli
Scrum Coach
Last position:
Scrum Coach at Cologne University of Applied Sciences
- Supporting the application of agile principles and practices
- Training and coaching the Scrum team and leaders in agile ways of working and self-organization
- Running retrospectives and identifying continuous improvement actions
- Identifying impediments and coordinating actions to remove them
- Coordinating sprint planning, daily stand-ups, reviews, and retrospectives
- Supporting the management of project tools (JIRA, Confluence, Concept-Board)
- Establishing additional Scrum teams and promoting cross-team communication and metrics
Burhan Dinler
Solution Architect
Last position:
Solution Architect at DB Netz AG
- Collecting current architectures of existing systems and providing methodological consulting and development of target architectures
- Refining and maintaining the IT deployment planning / target deployment
- Implementing technical architecture concepts and architecture documentation
- Implementing migration concepts for updating and further developing the platform and information systems
- Evaluating submitted improvement proposals
- Developing a compatibility matrix and aligning version dependencies
- Creating an IT concept to extend the platform (hardware and software requirements, security, licensing, high availability, load balancing, backup & recovery, update strategy, monitoring)
- Coordinating with business and technical architects
- Status meetings and aligning project planning with the Release Train Engineer
- Advising on project risk identification and managing implementation
- Documenting the infrastructure
Christian Krah
Service Catalog Manager
Last position:
Service Catalog Manager at Deloitte team
- Worked in the IT infrastructure of the Deloitte team.
- Planned assignment as service catalog manager at an insurance company in Hanover.
Discover over 15,000 top freelancers
ITIL Expert statistics
Typical experience
25 years
Average project duration
2.9 years
Certifications per freelancer
11
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Professional Services
Most common languages
German, English, French
Bachelor's degree or higher
88%
Master's degree or higher
50%
Salary / Daily Rate Distribution
The chart shows how the daily rates of freelancers holding this certification are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Average rates for ITIL Expert & Seniority distribution
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Frequently Asked Questions
Do you have questions? Here you can find further information about FRATCH
ITIL Expert shows broad, senior-level knowledge of IT service management across the ITIL service lifecycle. It signals that the freelancer understands how strategy, design, transition, operation, and continual improvement connect in practice. For companies, that usually means someone who can work beyond single-process tasks and look at the whole service model.
No. ITIL Expert is a higher-level and broader qualification from the ITIL v3 path, while Foundation covers the basics and ITIL Managing Professional belongs to ITIL 4. If a profile says ITIL Expert, it usually points to deeper lifecycle experience rather than current ITIL 4 module coverage.
ITIL Expert fits service managers, ITSM consultants, transition leads, process owners, and operations specialists. It is most useful when a project needs someone who can shape service processes, align stakeholders, and improve how support is delivered. Companies usually hire for this credential when the work is complex and process-heavy.
A freelancer with ITIL Expert is well suited to service desk redesign, managed service transitions, incident and problem management improvement, and change governance work. The certification is especially relevant when different teams need a common operating model. It also helps in programs where service quality and control matter as much as speed.
Before pursuing ITIL Expert, a professional should already be comfortable with core ITSM concepts and have experience across several ITIL processes. The path is built for people who have moved beyond entry-level service management. In practice, it suits those who can relate theory to real service operations and stakeholder needs.
Preparation for ITIL Expert usually combines structured study with real service management experience. People often need to understand how the different ITIL lifecycle areas connect, not just memorize process names. Strong candidates can explain how a change in one area affects incident handling, service levels, or continual improvement.
Because ITIL Expert is tied to the ITIL v3 era, many profiles show it as a legacy credential rather than a current modular path. In hiring, the more important point is whether the freelancer still applies the methods well in modern service environments. If you are a candidate, it helps to show recent work that proves the knowledge is still active.
In Germany, ITIL Expert is especially relevant for organizations with formal IT processes, regulated environments, or complex support setups. It can also matter in multilingual teams where clear process ownership and documented handoffs are essential. For remote or on-site work, companies often value it when they need a freelancer who can fit into established service governance quickly.
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Philipp Thomaschewski
FRATCH CEO
