ITIL Expert

• Delivery of various end-customer projects in server and network infrastructure on time, in quality, and within budget.
• Project 1: Firewall renewal, replacement of an ASA firewall with a Fortinet firewall at an automotive supplier.
• Project 2: Migration of file services from dedicated servers at 5 branch locations into a central managed file service, including DHCP, directory, and print services, as well as decommissioning of the old domain controllers.
• Project 3: Renewal of the network infrastructure at the headquarters and branch locations of a logistics company and transition of the LAN, WLAN, and firewall environments into a managed network service.
• Project 4: Network renewal, replacement of the core and access switches at the headquarters of a medical technology company and transition into a managed network service.
• Project 5: Firewall renewal, replacement of an ASA firewall with a Fortinet firewall for a city.
• Environment: ASA and Fortinet firewalls, Cisco network components, ITSM Heat/Ivanti, Confluence.

• Assessment of the as-is processes Incident Management, IT Service Request Management, Problem Management, Change Management, Service Configuration Management (including CMDB)
• Conducting maturity assessments for these processes based on the ITIL® 4 Maturity Model
• Analysis of the different service value streams based on the ITIL® 4 value stream model
• Agreement on maturity levels for the processes under review
• Development and approval of a roadmap to reach and measure the respective maturity levels
• Presentation of the approach, including milestones, to management for approval
• Management of external service providers in 1st level support

• Holistic responsibility for modernizing and expanding federal networks and upgrading critical data center and telecom infrastructure in the high-security agency environment of BDBOS
• Planning and management of the expansion of national BOS network infrastructure in the VS-NfD/KRITIS environment with technical decision authority at the architecture and component level (Cisco, Layer 2/3, WAN redundancy)
• Planning, tendering (EVB-IT/UVgO) and oversight of the upgrade of security-critical telecom infrastructure for emergency call 110/112 (ACD)
• Capacity planning, rack integration, structured cabling, power supply, cooling concept (CRAC/In-Row) and DCIM monitoring for data center expansion
• Building the IT department from scratch: structures, governance, processes, team recruiting, vendor selection and long-term IT strategy
• Planning and managing infrastructure and application migrations: migration strategies, batch planning, hypercare stabilization and rollback concepts
• Creating vendor-neutral specifications (telecom systems, signature solutions) according to EVB-IT and UVgO; contract award and vendor management
• Setting up a secure IT environment according to BSI basic protection, ISO 27001 and VS-NfD; developing IT security concepts and CMDB analyses
• Hands-on program leadership: decision papers for management and steering committees, risk management, reporting and change request control

• Create product vision

• Commission Scrum teams

• Create schedule and coordinate with project lead

• Coordinate and align with stakeholders

• Harmonize processes across initiatives

• Present project content at C-level

• Create security concept for classified information up to DEU GEHEIM and NATO SECRET considering BSI GS, KRITIS, SÜG, VSA

• Plan service changes to underpinning services

• Design architecture for secure infrastructures

• Dependency management in project context

• Risk management

• Requirements management

• Commission and oversee protection needs analysis and information security concept

• Coordinate service design activities

• Supported the implementation of §8a requirements of the BSI Act for critical infrastructures.
• Systematically prepared and supported internal and external audits, resolving previous deviations (HA, NA, VP)
• Implemented the specific requirements of the IT security catalog
• Developed training, created run books, and conducted assessments to ensure operational effectiveness.

• Recognition of national notified bodies
• Preparation of cybersecurity competency reports
• EU Radio Equipment Directive

• Project coach (hybrid) with an end-to-end view of the entire project, including external managed services
• Interim project management due to staffing change
• Team coach for two agile development teams using Scrum
• Improvement of communication culture and structure
• Initiation and facilitation of stakeholder workshops
• Moderation of agile events from daily stand-ups to Scrum of Scrums (Smart SAFe®)
• Analysis and improvement of process and project documentation
• Coordination of Atlassian applications (Confluence and Jira)
• Support for product owners in backlog tasking
• Organization and facilitation of retrospectives at different levels
• Coaching of the project manager in a hybrid environment
• Intensive communication and coordination with portfolio management
• Tools and methods: Scrum, Scrum of Scrums, Smart SAFe®, Jira, Confluence, Salesforce, Concept Board, BPMN 2.0, MS 365, PRINCE2®

• Mission: PMO for ASPIRE MES Integration Project, alleviating technical project managers from routine project management responsibilities, with emphasis on risk management.
• Monitor and steer compliance-relevant documentation handling.
• Tasks:
• Establish and monitor a continuous risk management process.
• Implement a regular automated reporting system.
• Prepare and facilitate the SteerCo meetings.
• Organize workshops and team-building activities.
• Support validation of test documents in the eVAL Validation tool.
• Skills: Risk management, project reporting, data analysis, communication, project management, organizational and leadership skills, critical thinking, problem-solving.

• Analysis and assessment of the approach model
• GAP analyses (sourcing readiness) and process analysis
• Process documentation
• Channeling and evaluation of department requirements
• Monitoring of the service provider/nearshoring partner

• Led cross-industry initiatives in product management, IT governance, agile transformation, and business development.
• Advised executives on portfolio strategy, innovation roadmaps, governance frameworks, and operational execution.
• Developed KPI dashboards and frameworks translating strategy into measurable results.

Verenburg Consulting GmbH is a specialized IT consulting firm that helps companies plan, manage, and implement complex IT projects. As founder and managing partner, I am responsible for the professional and strategic leadership of the company as well as the operational delivery of client projects.

The role includes leading transformation and digitalization initiatives and introducing sustainable, efficient, and user-focused IT solutions. I work closely with management, business units, and IT organizations to ensure clear decision-making structures, transparent communication, and measurable value.

Responsibilities:

• Strategic consulting on digitalization and modernization of IT and organizational structures
• Taking on the professional and strategic leadership of rollout and transition projects
• Planning, managing, and controlling IT projects using traditional and agile methods
• Building, evolving, and implementing IT service management processes (e.g., ITIL)
• Designing and guiding organizational change processes and introducing new role and process models
• Developing and implementing change management measures to sustainably anchor new ways of working
• Leading, coaching, and developing project teams, including facilitating workshops and management formats

Focus Areas & Expertise:

• Rollout and transition management for international and national IT deployments
• IT service management (service transition / service operation / process design)
• Project management (traditional and agile, e.g., Scrum, SAFe, Prince2)
• Organizational development and transformation of operational and service models
• Change management based on recognized models (e.g., ADKAR)
• Strategic digitalization consulting, including requirements analysis and process/system evaluation

Working Style: My approach is highly value-driven, structured, and solution-focused. I combine technical understanding with a business perspective to ensure sound decisions, efficient processes, and sustainable results. Clear communication, transparency, and close coordination with all stakeholders are always at the center.

• Advising management on scaling and diversifying the customer base in a B2B environment
• Strategic support for acquisition and presales activities, including positioning, proposal logic and customer target definition
• Support in building a dedicated sales organization (strategy, processes, role models, governance)
• Development of go-to-market approaches, sales processes and KPI-based control mechanisms
• Close collaboration with management, delivery and sales for sustainable market development and scaling

• Introduction of a central change process
• Technical support for the operational implementation of changes (ITIL technical change management)
• Co-design and technical implementation of digital processes

• Spearheaded strategic and operational oversight of IT infrastructures to accelerate innovation and ensure audit-proof delivery.
• Acted as key liaison between management, business departments, and engineering, actively engaging in coding, cloud architecture, and CI/CD to resolve critical path challenges.
• Engineered and implemented an AI Governance Program to manage risks and ensure compliance with the EU AI Act, reducing AI use-case approval times from 8 to 3 weeks.
• Delivered and deployed secure AI systems into production (RAG-based knowledge platforms), resulting in a 35% decrease in standard support ticket volume.
• Established robust security standards and governance frameworks for APIs (OAuth2/OIDC, mTLS) and cloud platforms (AWS/GCP) to guarantee compliance and system integrity.
• Hardened cloud infrastructure by implementing Zero Trust principles and a comprehensive observability stack (logging/alerting), achieving 99.9% availability in a 24/7 on-call environment.