ServiceNow Experts in Germany
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Meet FRATCH Experts in Germany, who have recently used ServiceNow
Marco Steidel
Last position:
IT Interim Manager & Digitalization Consultant at paarprojekt GmbH
- Project management and consulting services with a focus on IT interim management: digitalization of corporate management, including processes and applications
- Assessment of the entire IT infrastructure, including applications, core processes, and contracts, including cost optimization
- Evaluation and introduction of solutions to support digitalization in the company in the areas of property management, CRM, invoice review and approval processes, smart metering, DMS, and time tracking
- Digitization of file folders and introduction of SharePoint and Microsoft Teams as the central document and communication platform
- Design and delivery of an AI workshop, including rollout of AI tools to increase efficiency and transparency in key business processes
- Creation of training materials and delivery of user training for newly introduced digital processes and solutions
Felix Bauchspiess
Last position:
Digital Consultant and Solution Manager at Vorwerk SE & Co. KG
Launch of a new digital product in the Chinese market as part of a global growth strategy.
Contact point and coordinating interface between central product management, local Chinese teams, and international stakeholders.
Steering the full program management for the coordination of complex digital projects.
Successful market launch of a digital product in China (including successful certification for the Chinese market).
Balancing local needs with global priorities while taking tax and regulatory requirements into account.
Introducing a new way of working to improve collaboration and management across locations.
Developing and implementing a scaling strategy for the digital business model in China.
Used Jira, Confluence, Miro, Scrum, Agile work, SAFe.
Project language: English.
Christian Fritsch
Last position:
Architecture Management at Agency
Expert in the company's architecture management area
Support for standardizing the company's IT landscape
Further development of architecture management
Shaping the company's business architecture
Restructuring, administration and maintenance of all IT assets
Support in creating a unified software asset management and CMDB
Creation of unified document management (e-file)
Transition of documents into a central DMS structure
Link between architecture management and the department's internal business process management
Support in developing strategic and tactical development plans
Organizing communication with key stakeholders
Support in the conception, organization and coordination of the architecture office to be built up
Accompanying and advising the entire architecture management process
Advising the company's business units on architectural topics and their framework conditions
MS Office, Windows 10, VBA
ITIL, TOGAF, PowerBi, Kanban, Scrum
Internal agency tools
Open Touch Conversation, Webex, wire, bdbos
MS Sharepoint, JIRA, Confluence
ARIS, Archimate, BPMN
Yusuf Demirci
Last position:
Senior Project Management Transformation & Data at BG-PREVENT
Nationwide service provider for occupational medicine, occupational safety, and health management with a focus on prevention, health, and digital transformation.
- Role: Responsible for building and further developing professional project portfolio management in the area of Digital Transformation & Data. Steering and supporting strategic IT and transformation projects as well as supporting the introduction and establishment of project management standards, methods, and governance structures.
Focus areas:
- Build-up and further development of IT project portfolio management
- Analysis and structuring of business and technical requirements
- Steering and coordination of cross-functional IT initiatives
- Stakeholder management at business, management, and service provider level
- Introduction and further development of project management methods and tools (including Jira, Confluence, MS Planner)
- Preparation of decision bases, target visions, and implementation concepts in the context of digital transformation
- Steering and coordination of transformation, digitalization, and organizational projects
- Preparation of decision papers and management documents for steering committees
- Running workshops and stakeholder management with business units and IT teams
- Definition of requirements for dashboards, reporting, and KPI steering
- Support in the project Wissenskompass (requirements analysis and MVP concept)
- Analysis and evaluation of AI support options in knowledge management
- Investigation of AI use cases to improve knowledge provision and use
- Consideration of AI requirements as part of the Wissenskompass concept
- Coordination with strategic business units on the further development of project management standards
- Introduction, configuration, and training of Microsoft Planner to support project and task management
- Conducting user training and supporting employees in the introduction of new ways of working and tools
Wolfgang Orgler
Last position:
Business Analyst at DekaBank
Lead Business Analyst – Analysis and optimization of private banking processes
Responsibility for the business analysis and further development of business processes in private banking, with a focus on CRM, customer data management, and master data processes
Carrying out a comprehensive business process analysis to identify optimization potential, business gaps, and improvement opportunities along the customer lifecycle
Gathering, analyzing, and structuring business requirements in close cooperation with business units, management, IT architecture, and development teams
Creating and aligning business concepts, process models, user stories, and requirement documentation as the basis for technical implementation
Analyzing and optimizing existing master data processes with a focus on data quality, responsibilities, and efficient data maintenance
Designing and further developing CRM customer data processes while taking regulatory requirements and business goals into account
Planning and moderating workshops with business, IT, and stakeholders for requirements analysis, process design, and solution finding
Managing requirements and ensuring consistent communication between business and IT
Using AI-supported analysis tools to help with requirements analysis, structuring information, and improving documentation quality
Florian Ripper
Last position:
Global Programme Lead, Ecosystem Separation at Merck Group
Electronics – Surface Solutions | Carve-out of IT, data and system landscape*
Separation of a full business division's IT, data and system landscape following divestment; centrally governed investment envelope in the three-digit m€ range
Laboratory notebook and laboratory analytics platform stream: Palantir Foundry, Snowflake, Signals Notebook, Power BI and connected laboratory instrumentation; site transition completed without interruption to laboratory operations
Decision authority and escalation point for business, IT infrastructure, IT security and vendors; separation executed across globally distributed users and systems, handed over on schedule
Karlheinz Götz
Last position:
Consultant / Test Analyst / Supporter at Insurance office, Spaichingen
Project: Process optimization & IT support in an insurance broker office.
Project activities:
- Analysis of processes and definition of requirements
- Consulting for the implementation of a cloud solution (soho)
- Installation and verification of new infrastructure HW
- Cloud installation & configuration
- Definition and creation of use cases
- Performing user acceptance tests (UAT)
- User training / training
- IT support (cloud, PC, server, printer, network)
Label: Insurance, infrastructure, configuration, training, support
Martin Petermann
Last position:
Business Analyst and Test Manager at ProSiebenSat.1 Tech & Services GmbH
- Analysis of affected business processes taking numerous stakeholders into account
- Interface analysis, architecture and system design
- Communicating and coordinating various subprojects and interface partners
- Creating epics and user stories, maintaining the backlog, workshops and review presentations
- Support during implementation between business departments and development
- Test management including strategy and approach definition
- Test case definition, execution and approval
- Cross-team organization of integration and acceptance tests
- Support of test environments
- Technologies and tools: Java, Angular, Kubectl, REST, AWS SNS/SQS, Kafka, S4/HANA, Bruno
Priyanka Sarang
Last position:
Business Consultant (Software Engineering) at Boehringer Ingelheim
- Developed cloud-native enterprise applications on SAP Business Technology Platform using Node.js, SAP UI5, and RESTful APIs, delivering solutions across training management, procurement, employee information, and logistics domains
- Served as the primary developer for the maintenance, enhancement, and production support of three enterprise applications, delivering new features, resolving production issues, and coordinating releases with business stakeholders
- Experienced in leveraging AI-assisted development tools such as Microsoft Copilot to accelerate feature development, generate code, prototype solutions, and support application migration and modernization
- Designed backend services, domain models, and SAP Fiori/UI5 interfaces, implementing business workflows, role-based access control, validations, scheduling, reporting, and data import/export capabilities
- Designed and integrated enterprise services with SAP SuccessFactors, SailPoint, ERP systems, and external Learning Management APIs, including automated synchronization for 11,000+ user data
- Designed and implemented AMQP-based event-driven services processing up to 500 RFID parcel scan events per day for a logistics application
- Managed deployments and application operations using CI/CD pipelines, SAP Solution Manager, SAP BTP Cockpit, Kibana, and cloud monitoring tools, performing root-cause analysis and resolving production incidents
- Managed application dependencies by resolving npm package version conflicts and remediating critical and high-severity security vulnerabilities, ensuring production compliance and application stability
- Collaborated with architects, business users, SAP governance teams, and distributed Agile teams throughout technical design, code reviews, sprint planning, documentation, and software delivery
Firas Jradi
Last position:
Interim Management Group Head of IT Governance & IAM at French-German Private Bank
- Head of the group-wide, international, and cross-functional IT Governance & IAM department within the central IT division of a large French-German private banking group. Disciplinary management of around 30 employees at five different locations within the group (Frankfurt, Paris, Tunis, Saarbrücken, Düsseldorf). Head of IT committees and key role in direct communication with management, the supervisory board, external stakeholders, and regulators.
- Definition and establishment of a state-of-the-art IT strategy process and related IT governance structures for the group's IT department with more than 600 employees (testified by the German Federal Financial Supervisory Authority and the ACPR) and successful process run.
- Establishment of a new future-oriented process framework for IT and necessary governance structures (process squads) for the continuous improvement of IT processes with regard to new regulatory requirements (including DORA, EU AI Act, etc.).
- Establishment of stringent processes to close a historical backlog of findings (> 100 IT findings, 40 overdue findings in 2022) from internal and external auditors (WP, ACPR, BaFin). Successful reduction of stock of overdue findings to 0 at the end of 2025.
- Supporting more than 20 IT audits per year and establishment of regulatory monitoring processes. Introduction of ServiceNow to revolutionize regulatory change and IT compliance processes with advanced AI functionalities.
- Realignment of IT control processes in conjunction with the newly established ICT risk function under DORA and the three lines of defense concept using the TopEase GRC solution.
- Reduction of the application landscape, by systematically analysing the purpose with application and business owners, identifying duplicates while implementing a One-Tool Strategy throughout the group. Successful reduction of one third of the application landscape within the CMDB.
- Onboarding of all group applications into One Identity's group-wide IAM solution, as well as operation and further development of the solution in connection with segregation of duties (SoD), role-based access management (RBAC), etc.
Peter Herrmann
Last position:
Consultant Financial Data Warehouse Migration Interfaces Reporting at Large bank / central institution
- New connection of the product interfaces of the Financial Data Warehouse (FDW) directly to the Abacus 360 native interfaces
- IT environment: PC, client-server, Citrix remote client, Oracle DB
- Mapping of FDW outbound to Abacus 360 Native
- Analysis of requirements documents, business concepts, and existing interface rules
- Definition of new FDW rules for outbound to Abacus 360
- Adjustment of test scripts for the new interfaces
- Execution of tests to ensure correct data delivery and processing
Christian Frauer
Last position:
Department Head (Interim) at Municipal utilities and transport company
- Definition and setup of the subject areas
- Building a governance model for the department with the areas of responsibility
- IT strategy, project management, process management, and quality and sustainability management
- Developing a communication strategy within the group
- Creating the IT strategy
- Designing templates, guidelines, and processes for consistent work
- Capturing strategic guardrails and grouping ongoing projects – deriving a roadmap for strategic planning
- Reviewing ongoing projects
- Creating staffing calculations and volume structure
- Defining job profiles
Karl-Heinz Reis
Last position:
Support in the further development of a European IT store service organization (15 countries) at European retail company (discount store)
- Capturing the current processes Incident Management, IT Service Request Management, Problem Management, Change Management, Service Configuration Management (including CMDB)
- Carrying out maturity assessments for these processes based on the ITIL® 4 Maturity Model
- Analyzing the different service value streams based on the ITIL® 4 value stream model
- Agreeing maturity levels for the processes being reviewed
- Developing and approving a roadmap to achieve and measure the respective maturity levels
- Presenting the approach, including milestones, to management for approval
- Managing external service providers in 1st level support
Gerhard Kolar
Last position:
Senior Project Manager and Construction Manager at HENSOLDT Optronics GmbH
- Building the data center in Oberkochen (defense area)
- Planning the fiber optic ring, simulation of Wi-Fi coverage
- Cable routing plan for WAN and LAN cables for office and production (infrastructure)
- Adaptation of the SAP system (R3) for the Oberkochen site (software)
- IT transformation of the SAP system to SAP HANA
- Planning network infrastructure and server technologies in the SAP environment
- Pré-sales support and setting up change management
- Independent coordination of utilities according to time, budget and quality
- Mapping the project in MS Project and SERVICENow
- Development and design of hardware and software
- Demand management and portfolio management
- Building a risk register and migration plan
- Preparation of payment-supporting documents in coordination with the responsible finance and commercial functions
- Budget: 5 Mio. - 34 FTE
Markus Blohm
Last position:
Consultant, Technical Project Manager at Lanxess
- Project: ESU Windows and SQL Server consolidation / Configuration Management in ServiceNow
- Creation of an as-is analysis of all servers worldwide
- Creation of an as-is analysis of all SQL servers worldwide
- Creation of requirements analyses for SQL and server migrations
- Coordination of requirements with partners for migrations to Hyper-V (on-premises) or Azure Cloud
- Moderation of jour fixe meetings
- Creation of roadmaps and solution models for server migrations
- Setup of test scenarios
- Moderation of workshops for the introduction of a Global Admin Team
- Creation of data models (CMDB) in ServiceNow
- Conducting workshops for the CMDB data model
- Creation of solution models for the CMDB
- Creation of seamless configuration and work documentation for the CMDB
- Creation of reports for license management
- Creation of KPIs for data quality in ServiceNow
- Creation of a service catalog
- Moderation of workshops for creating service requests
- Interface between needs analysis and ServiceNow development team
- Systems used: Windows 7, Windows 10, Microsoft Office 365/2010, Windows Server 20xx, SQL Server 20xx, SharePoint, Azure Cloud, Hyper-V, ServiceNow, various tools
Discover over 15,000 top freelancers
Statistics of experts using ServiceNow
Aggregated from the professional profiles of matched freelancers.
Experience
21 years
Position duration
2.1 years
Positions per freelancer
14
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Professional Services
Certification focus areas
Information Technology, Project Management, Quality Assurance
Bachelor's degree or higher
83%
Master's degree or higher
48%
Doctorate
5%
Certifications per freelancer
5
Most common languages
German, English, French
Speak two or more languages
98%
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Germany using ServiceNow
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
ServiceNow at a glance
ServiceNow is used to run digital workflows across IT, HR, customer service, security, and operations. Companies bring in specialists to shape forms, approvals, records, and service requests around the way teams actually work. The result is less manual handling and cleaner process control.
Common project areas
- ITSM setup and service catalog work
- Incident, change, problem, and request workflows
- CMDB and asset data structure
- HR Service Delivery and employee portals
- SecOps, custom apps, and integrations
Skills that matter
Strong professionals know the Now Platform, Flow Designer, scripting, and data model design. They also understand integrations with identity, monitoring, ERP, and ticketing tools. Clear documentation matters, because ServiceNow projects often touch many teams at once.
When freelancers help
Companies usually look for outside expertise during implementations, major upgrades, module rollouts, or process redesign. They also need support when a platform has grown messy and rules, tables, or scripts need cleanup. In Germany, these specialists often work remotely with local process owners and technical teams.
What strong specialists deliver
A good ServiceNow expert does more than configure forms. They design maintainable workflows, keep custom work under control, and align the platform with business needs. They can also test changes carefully so releases do not break live operations.
Hiring well
Look for experience with the exact modules you use, not just general platform knowledge. Ask how the specialist handles governance, upgrade safety, and handover to internal teams. For ServiceNow, ServiceNow Platform, and Now Platform work, the best experts leave clean setups that others can support.
Frequently asked questions
Need clarity? These are the questions we hear most often about ServiceNow.
ServiceNow is used to manage service workflows such as IT requests, incidents, changes, approvals, and employee services. Many teams also use it for asset tracking, security tasks, and internal portals. It fits companies that want one place to control repeatable work instead of handling it in scattered email threads.
ServiceNow is usually chosen for broader workflow control, stronger process governance, and a larger enterprise service model. Jira Service Management is often simpler for teams already living in Atlassian tools, while BMC is common in established IT operations setups. The right choice depends on how much structure, integration, and workflow depth you need.
A strong ServiceNow specialist usually understands process design, data modelling, and integrations. Useful adjacent skills include JavaScript, REST APIs, identity and access concepts, and release coordination. For larger programs, the person should also be able to document decisions clearly and work with business owners.
For a small catalog change or a single workflow, a mid-level ServiceNow expert may be enough. For CMDB design, complex integrations, major migrations, or platform cleanup, senior experience is usually safer. The key is matching the specialist to the real risk in the project, not just the module name.
Yes, most ServiceNow work can be done remotely because configuration, scripting, and testing live in the platform. On-site time is useful when workshops need many stakeholders in the same room or when process discovery is still unclear. In Germany, many teams choose a hybrid setup with remote delivery and local meetings when needed.
Look for concrete examples of workflows built, modules delivered, and integrations handled in ServiceNow. Good answers should mention upgrade safety, maintainable scripting, and how the person avoids overcustomizing the platform. Ask how they would hand over the setup so your internal team can keep it running.
A ServiceNow freelancer will usually ask which modules are in scope, what the current instance looks like, and who owns approvals and decisions. They also need to know whether the work is greenfield, a rescue effort, or an extension of an existing setup. Clear access, a named contact, and realistic timelines help a lot.
ServiceNow is the company and product family name, while the Now Platform is the application platform underneath many of its workflows and apps. In practice, people often use both terms when they talk about configuration, scripting, and custom apps. Searchers may also refer to ServiceNow Platform when they mean the same environment.
The average hourly rate of freelancers in Germany who have used ServiceNow in their recent projects is 106 €, which corresponds to a daily rate of about 845 € based on an 8-hour working day.
Of the freelancers in Germany who have used ServiceNow in their recent projects, 83% hold at least a Bachelor's degree, 48% hold at least a Master's degree, and 5% hold a doctorate.
On average, freelancers in Germany who have used ServiceNow in their recent projects have 21 years of professional experience, with a single engagement typically lasting around 2.1 years.
The most common languages among freelancers in Germany who have used ServiceNow in their recent projects are German (99%), English (97%), and French (23%).
The most common industries among freelancers in Germany who have used ServiceNow in their recent projects are Information Technology (89%), Banking and Finance (59%), and Professional Services (55%).
The most common business areas among freelancers in Germany who have used ServiceNow in their recent projects are Information Technology (98%), Project Management (85%), and Operations (73%).
Main locations of FRATCH Experts, who have recently used ServiceNow
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin 
Hamburg 
Munich 
Cologne 
Frankfurt 
Stuttgart 
Dusseldorf 
Essen 
Nuremberg Request a free demo
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Philipp Thomaschewski
FRATCH CEO
