ServiceNow Experts in Frankfurt

• Electronics – Surface Solutions | Carve-out of IT, data and system landscape*

• Separation of a full business division's IT, data and system landscape following divestment across cloud, on-premises and connected laboratory systems; centrally governed investment envelope in the three-digit m€ range

• Laboratory notebook and laboratory analytics platform stream: Palantir Foundry, Snowflake, Signals Notebook, Power BI and connected laboratory instrumentation; SharePoint and JIRA; site transition completed without interruption to laboratory operations

• Decision authority and escalation point for business, IT infrastructure, IT security and vendors; separation executed across globally distributed users and systems and handed over on schedule, avoiding a contractual penalty for the client

Migration of an existing application to a new IT infrastructure.

• Managed all project activities (infrastructure, applications, data, security, architecture)
• Planned complex network architectures with security requirements
• Designed and coordinated firewall configurations
• Planned and managed interfaces between ERP, cloud, and third-party systems
• Coordinated middleware solutions (e.g. SAP Integration Suite, MuleSoft, Boomi)
• Defined data flows, mapping rules, and integration architectures
• Managed data migrations and master data harmonization
• Coordinated with business departments, IT teams, service providers, and external partners
• Team size: International team of 35 employees – Germany | Poland | India | USA
• Languages: English

Tools: Microsoft Office (Word, Excel, PowerPoint, Project), Brainloop, Jira, Confluence, MS SharePoint

MOVE-ZPD – Strategic Infrastructure Project | Total Program Budget 48 Mio. € | Data Center Migration Hannover → Hamburg

Responsibility for a central subproject for migrating business-critical specialist applications to a highly available data center architecture.

• Management of a central subproject for migrating business-critical specialist applications to a highly available data center architecture.
• Independent management of around 30 of approximately 100 business-critical specialist applications, including Exchange (approx. 30'000 users), LDAP, DNS and cross-state applications.
• Management of project structure, milestones, dependencies, risks and escalations, as well as coordination of the required business and technical stakeholders.
• End-to-end coordination of the managed migrations, from planning and structuring through environment provision, testing and acceptance to production deployment and go-live.
• Stakeholder management between business units, Product Owners, data center operations, program organization and external service providers.
• Development and implementation of a standardized server request and change process to speed up VM provisioning and reduce manual coordination.
• Management reporting as well as preparation and moderation of steering and decision-making bodies and workshops.

Technologies & Tools: MS Project, MS Teams, SharePoint, Oracle APEX, CA Automation Manager, Visio, MindManager

• User account management and creation in Active Directory
• Group management and updates in Active Directory
• Permissions management on file servers
• Exchange/Outlook support
• VPN setup
• System and product support: Windows 10, Windows 11, Office 2019, Office 365, Active Directory, TeamViewer, RSA VPN, Microsoft Teams, RSA Security Console, Deep Discovery Mail Inspector, ServiceNow, Macmon

• Delivery of various end-customer projects in server and network infrastructure on time, in quality, and within budget.
• Project 1: Firewall renewal, replacement of an ASA firewall with a Fortinet firewall at an automotive supplier.
• Project 2: Migration of file services from dedicated servers at 5 branch locations into a central managed file service, including DHCP, directory, and print services, as well as decommissioning of the old domain controllers.
• Project 3: Renewal of the network infrastructure at the headquarters and branch locations of a logistics company and transition of the LAN, WLAN, and firewall environments into a managed network service.
• Project 4: Network renewal, replacement of the core and access switches at the headquarters of a medical technology company and transition into a managed network service.
• Project 5: Firewall renewal, replacement of an ASA firewall with a Fortinet firewall for a city.
• Environment: ASA and Fortinet firewalls, Cisco network components, ITSM Heat/Ivanti, Confluence.

Europe-wide re-platforming & centralization

• Independently created the migration concept and implementation plan for the Europe-wide centralization and consolidation of IT services for around 20 European companies as part of a re-platforming program.
• Migration assessment: analysis of the existing IT, infrastructure, application, and service landscapes of the companies as the basis for the migration strategy.
• Development of the centralized target vision and target architecture based on a modern technology stack, taking platform and containerization approaches into account.
• Design of a highly available central infrastructure in an active-active model across two data centers; consideration of cloud, infrastructure, application, CMDB, and IAM services.
• Development of the migration and transformation roadmap, including defining migration waves, dependencies, requirements, and priorities for the move from decentralized services to the central platform.
• Analysis of technical and organizational dependencies, identification of migration risks, and development of a structured approach for step-by-step migration and centralization.
• Creation of target, solution, and implementation views for each service domain; design of the end-to-end join-move-leave process as a blueprint for the European rollout (Jira/Jira Asset Management).
• Alignment of migration strategy and roadmap with European companies, management, IT, providers, and other stakeholders; presentation of the 12-month roadmap to the Managing Director Europe.

• Project lead
• Coordinated the rollout of 148 firewalls (Palo Alto) for 74 buildings at over 14 locations in EMEA
• Managed the team (8 employees)
• Communicated with Senior Management (local) and Site Managers (EMEA)
• Ensured work packages were completed on time and to requirements, and formally accepted
• Extensive use of relevant Microsoft tools
• Wrike (project management)

• Linux server migrations: Planning and implementation of the migration with SLES Linux Deployment of VMs in VMware 8.0
• Guiding colleagues in configuring Linux VMs in vSphere Auto Deploy
• Application operations: Ensuring the smooth operation of applications on the migrated servers
• Operations manuals: Revising existing operations manuals, adding to them and creating new ones when required
• Reviewing service offerings: Adjusting and optimizing the service offering of external service providers
• Logistics SW, RedHat Linux, Ansible, Confluence / Jira

• Led business requirements workshops and interactive prototyping sessions across global workstreams, translating complex HR needs into functional specifications and updated implementation workbooks.
• Partnered with cross-functional project managers, business analysts, and third-party implementation partners to drive strategic digital HR transformation and enhance end-user experience across matrixed organizations.
• Participated in gathering Business requirements through Walk through work sessions and prototyping business solutions helping business in updating the workbooks.
• Maintained and optimized the Workday HCM suite to ensure peak system performance.
• Implemented Absence,Time Tracking,HCM Core support for countries like US, Philippines, Germany, Portugal, Chile, Mexico, Azerbaijan etc.,
• Create new time off plans, accruals. Implemented Time and Absence for Created/updated Time Offs, Time Off Plans, Time Off Accruals, Leave of Absences.
• Create advanced reports using calculated fields.
• Managed and Implemented new Application Tracking system GreenHouse Implementation.
• Acted as SPOC and configurator for Greenhouse Implementation.
• Evaluate Workday release items, test and implement the new features.
• Engineered and optimized complex Workday Business Processes (BPs) with advanced condition rules, dynamic approval routing, and step delay logic to streamline the entire worker lifecycle (Hire, Job Change).
• Executed large-scale bulk data loads using Enterprise Interface Builders (EIBs) for global worker data updates, maintaining 100% data integrity, audit readiness, and strict GDPR compliance.
• Served as the functional SME for Core HCM, collaborating closely with upstream/downstream module owners (Time Tracking, Absence, Compensation, Payroll) to ensure seamless data flows and zero-downtime hypercare support.

• Main point of contact for the provisioning of end devices and operating systems
• Pre-installation of software according to company guidelines and integration into the corporate network (Wi-Fi, VPN, domain)
• User support with setup, process improvements, and handling of returns (RMAs)

• Manage and coordinate various software development projects between product management and agile dev teams of external service providers
• Communication with all stakeholders
• Promoting transparency and focus on project topics
• Facilitating alignment between business departments and external partners
• Supporting Product Managers and Product Owners in preparing and managing requirements in workshops and tools
• Using short feedback loops to optimize agile collaboration
• Supporting hybrid and agile collaboration

• Close collaboration with development teams to ensure alignment with project objectives
• Assessment of in-scope assets, creation of requirements, and support of the public tender process through the selection of a provider
• Creation and maintenance of UML sequence diagrams to document system interactions
• Extensive use of Agile/Scrum methodology and Spotify model
• Development and implementation of cutover and dress rehearsal plans together with the application managers

• Head of the group-wide, international, and cross-functional IT Governance & IAM department within the central IT division of a large French-German private banking group. Disciplinary management of around 30 employees at five different locations within the group (Frankfurt, Paris, Tunis, Saarbrücken, Düsseldorf). Head of IT committees and key role in direct communication with management, the supervisory board, external stakeholders, and regulators.
• Definition and establishment of a state-of-the-art IT strategy process and related IT governance structures for the group's IT department with more than 600 employees (testified by the German Federal Financial Supervisory Authority and the ACPR) and successful process run.
• Establishment of a new future-oriented process framework for IT and necessary governance structures (process squads) for the continuous improvement of IT processes with regard to new regulatory requirements (including DORA, EU AI Act, etc.).
• Establishment of stringent processes to close a historical backlog of findings (> 100 IT findings, 40 overdue findings in 2022) from internal and external auditors (WP, ACPR, BaFin). Successful reduction of stock of overdue findings to 0 at the end of 2025.
• Supporting more than 20 IT audits per year and establishment of regulatory monitoring processes. Introduction of ServiceNow to revolutionize regulatory change and IT compliance processes with advanced AI functionalities.
• Realignment of IT control processes in conjunction with the newly established ICT risk function under DORA and the three lines of defense concept using the TopEase GRC solution.
• Reduction of the application landscape, by systematically analysing the purpose with application and business owners, identifying duplicates while implementing a One-Tool Strategy throughout the group. Successful reduction of one third of the application landscape within the CMDB.
• Onboarding of all group applications into One Identity's group-wide IAM solution, as well as operation and further development of the solution in connection with segregation of duties (SoD), role-based access management (RBAC), etc.