Ticketing System Experts in Frankfurt
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Meet FRATCH Experts in Frankfurt, who have recently used Ticketing System
Saqib J.
Last position:
AI Developer / AI Engineer (Lead) at KOM4TEC GmbH
- Conceptual design and implementation of modular AI assistants for sales and business processes in the Microsoft ecosystem (Agentic AI, Copilot extensions)
- Frontend architecture and development with React + TypeScript for embedded chat and assistant surfaces (streaming UI, hooks, React Query, OpenAPI clients)
- Enterprise-level agent development: reusable skill/agent library, MCP server, review and compliance gates
- LLM integration into the user experience: Anthropic (Claude), OpenAI, tool use, RAG pipelines, prompt engineering, guardrails
- Architecture and code review consulting as well as mentoring in the AI development team
- Integration with Microsoft Graph, Power Platform, and Azure services
- Technologies: React, TypeScript, Anthropic Claude, OpenAI, MCP, RAG, Microsoft Graph, Power Platform, Azure
Ismail B.
Last position:
HR Advisor at AVAYA GmbH & Co. KG
- Support of HR processes throughout the entire employee lifecycle - from onboarding and transfers to salary changes and offboarding
- Preparation of employment contracts and references and maintenance in SAP SuccessFactors
- Management of personnel files, archiving of documents, and monitoring of deadlines for follow-up processes
- Handling inactive employment relationships
- Processing compensation-related changes - e.g. recurring payments, deductions, one-time payments, and reimbursements
- Handling work and commuting accidents and reporting them to the employers' liability insurance association
- Responding to employee questions about statutory and internal benefits such as parental leave, educational leave, or company car policies
- HR correspondence via email, mail, phone, and the HR ticketing system
- Close cooperation with HR Business Partners, Payroll, Finance, fleet management, and other internal interfaces
- Support of HR initiatives within the scope of M&A and Human Capital Management
- Ensuring compliance with legal and internal company requirements
- Creating reports and ensuring a reliable data basis
Markus M.
Last position:
Project Manager / Senior Consultant (multiple projects) at gkv informatik
- Project manager controlling the update to ISO 27001:2022 (certification from ISO 27002:2013 to ISO 27002:2022) including gap analysis, project planning, preparation of internal and external audits, and creation and maintenance of required documentation.
- Coordination of adjusting existing measures and implementing new measures according to the new standard’s requirements, as well as continuous monitoring and adjustment of these measures.
- Regular reporting to management on progress and risks.
- Senior consultant supporting audit reviews with a focus on critical infrastructures (KRITIS), including resolving findings, creating and updating evidence documents, and amending provider contracts.
- Senior consultant reviewing all deliverables and responsibilities of the IT provider according to the existing contract: identification of over 1500 deliverables & obligations (D&O), setup of a D&O tracker (claim register), and joint expert review with service owners for various service descriptions (e.g. IT service management, workplace and print services, application and desktop services, endpoint management, email including archiving, file services, software packaging, certification, distribution).
- Senior consultant adjusting service scopes in existing service descriptions to enable end-to-end service responsibility of the provider, including identification and analysis of use cases, process analysis and optimization (incident, problem, change), as well as recording and documenting all software products in LeanIX and documenting the contract change.
- Focused services: managed software service, application and desktop service, workplace and print services, web server service, container service, M365, SAP/Oscare, output management systems (OMS), telephony and omnichannel management service.
- Project manager steering a benchmark based on the existing IT contract, including coordination of the entire benchmark process between the benchmarker, IT provider and client, review of benchmark results, and preparation and conduct of price negotiations with the IT provider.
Eyüp Z.
Last position:
IT Project Manager for Real Estate IT at BNP Paribas Real Estate
- Responsibility for the specialist department
- Effective stakeholder management
- Management and prioritization of the backlog
- Resource and capacity planning
- Risk management
- Cost calculation and budget control
- Compliance with security guidelines and data protection regulations in a high-security environment (Bank regulations)
- Creation and monitoring of project timelines
- Planning and execution of workshops as well as the creation of user manuals
- Development and coordination of architecture maps with service providers and internal IT
- Creation and tracking of milestone plans
- Recording, analysis, and documentation of defects, including retesting until final approval for launch
- Coordination and execution of penetration tests
- Organization and management of User Acceptance Tests (UAT)
- Definition of Go / No-Go criteria for the launch
- Collaboration and organization of multinational teams
Martina T.
Last position:
MDM Support Specialist at Paul Hartmann AG
- Data entry according to specifications
- Master data maintenance in SAP SD environment
- Maintenance of prices in the SAP system
- Continuous data matching and error analysis
- Creating surveys/questionnaires with MS Forms
- Analysis and evaluation of results and data
- Creating simple workflows to automate processes
- Documentation
Jakub S.
Last position:
Oracle Consultant at Airline Sector
- Microsoft Azure: design, sizing, and capacity analysis including PoC
- Microsoft Azure: final implementation for migration from on-prem RAC to single instance Data Guard
- Performance tuning and troubleshooting for crew management systems (pilots and briefings)
- Design and implementation of a disaster recovery-aware system based on RAC Extended Cluster and Data Guard
- OEM: Oracle Cloud Control maintenance, installation and upgrades (12.1.0.5 > 13.3 > 13.5)
- OEM: creating an agent golden image with new RU and security fixes for a full-scale environment
- OEM agent upgrade
- OEM: developing custom metric extensions and reports
- OEM: full monitoring setup with template collection and monitoring templates and incident rule configuration
- Upgrades: GI from 11.2.0.4 to 12.1.0.2, to 18.4, to 19.6+
- Upgrades: databases from 11.2.0.2 to 12.1.0.2, to 19.18+
- Redesign and license optimization based on Oracle SE on ODA and DBVisit
- Design of a virtualized platform based on OLVM and license optimization using hard partitioning
- Migration of databases from bare metal to OLVM
Jin-Ho Y.
Last position:
Server Migration Consultant at Unknown Client
- Linux server migrations: planning and execution of the migration with SLES Linux deployment of VMs in VMware 8.0
- Guiding colleagues on configuring Linux VMs with vSphere Auto Deploy
- Application operations: ensuring smooth operation of applications on migrated servers
- Operations manuals: revising existing manuals, updating and creating new ones as needed
- Reviewing service offers: adjusting and optimizing service offerings of external providers
- Logistics software, Red Hat Linux, Ansible, Confluence / Jira
Rouven-Benjamin T.
Last position:
Operations Leader at VKB
- Operational management as well as functional and disciplinary leadership of around 34 employees (internal/external, national/international) with a budget responsibility of €2.5M
- Project management for the digital transmission of health insurance contributions
- Management of digitization projects (mainframe, CRM, databases, sales systems) with end-to-end responsibility
- Ensuring operational compliance, especially data protection and regulatory requirements
- Coordination of central interfaces between IT, procurement, finance, authorities, and customers
- Setting up and optimizing efficient organizational and governance structures
- Leading an agile team across nine operational areas
Jaouad A.
Last position:
Second Level Support at Sanofi
- Software distribution on notebooks via Active Directory and image installation
- Support of iOS and Android devices, including SIM to eSIM conversion via QR code
- Scheduling appointments and initial login setup for employees
- Ticket handling through ServiceNow
Stefan D.
Last position:
Managing Director and System Architect at HelpSpace GmbH
- Development, operation, and sales of the HelpSpace helpdesk software
Tommy G.
Last position:
1st Level Supporter / Service Technician / IT Systems Administrator at Freelancer
- Support for end users by telephone and Skype
- Error diagnosis and problem solving by telephone and remote access
- Independently receiving incident reports
- Forwarding unresolved problems to the appropriate escalation level
- Reinstalling incorrectly installed software or incorrectly configured computers
- Receiving requests and incident reports by email or ticket system
- Identifying and classifying problems and requests
- Performing initial diagnostic steps and attempting solutions for frequently occurring problems
- Providing basic technical support to users in the use of hardware and software
- Forwarding complex problems and requests to 2nd or 3rd Level Support
- Documenting incidents and solutions in a ticket system
- Monitoring and escalating open tickets to ensure that problems are resolved on time
- Communicating with users to provide updates on the progress of problem resolution
- Installing, configuring and maintaining hardware and software components
- Repairing and replacing defective components
- Monitoring and optimizing system performance and network connections
- Supporting the troubleshooting and diagnosis of technical problems
- Installing and configuring operating systems and application software
- Ensuring compliance with security policies and data protection regulations
- Managing user accounts and access rights
- Performing regular backups and recovery processes
- Creating technical documentation and instructions
- Training users in the use of IT systems and applications
- Technologies/Methods: Skype, ticket system
Peter V.
Last position:
IT Consultant at Evotec KG
- Operation and administration of Windows 2016 / 2019 servers and domains
- Infrastructure services (Active Directory, ADFS, AD Azure Connect, DHCP, DNS, Group Policies)
- Consulting, support and troubleshooting of customer systems
- Documentation and concept design in the area of MS Active Directory
- Updating operation, process and system documentation
- Ticket handling (remote analysis and resolution via incident, change and problem management)
- Technologies: Windows 2022, Active Directory, ADFS, AD Azure Connect, DHCP, DNS, GPO, VMware vSphere, CheckMK, Exchange 2019, PowerShell, Jira, Confluence, Office 365, Matrix42, NetApp, Ansible
Jerry F.
Last position:
IT Requirements and Test Management in S/4 HANA Implementation Project at Q_PERIOR AG
- Create functional concepts for implementing applications
- Coordinate tests
- Create and execute test cases
- Create test reports
Samir S.
Last position:
Project Manager in the Cybersecurity Department at RWE AG
- Implementation of the new Group Cybersecurity Strategy based on the NIST Cybersecurity Framework
- Managing, coaching, and guiding the operational companies in their cybersecurity status quo analysis according to the NIST CSF methodology
- Gap analysis against the industry benchmark and target maturity level
- Client: CISO of RWE AG
Britta W.
Last position:
Self-employed Translator, Editor, Copywriter/Content Creator at Translation Weber
- Translation
- Editing/proofreading
- Website localization
- Post-editing
- Copywriting/content creation
- Terminology work
- SEO copywriting/optimization
- Fields: IT industry (new technologies, cybersecurity, artificial intelligence, e-learning), digital marketing (websites, social media content), financial sector (finance, accounting, fintech)
- Types of texts (excerpt): Website and marketing content, social media texts such as blog articles and newsletters, brochures, short product descriptions, product documentation, technical data sheets, user interfaces, terminology databases, glossaries, software strings, manuals, case studies, customer success stories, white papers, technical presentations, training materials, process descriptions, work instructions, management reports, SLAs, financial reports, accounting guidelines, etc.
Discover over 15,000 top freelancers
Statistics of experts using Ticketing System
Aggregated from the professional profiles of matched freelancers.
Experience
18 years (Germany: 21 years)
Position duration
2.4 years (Germany: 2.9 years)
Positions per freelancer
13 (Germany: 15)
Top business areas
Information Technology, Operations, Project Management
Top industries
Information Technology, Banking and Finance, Manufacturing
Certification focus areas
Information Technology, Project Management, Human Resources
Bachelor's degree or higher
64% (Germany: 70%)
Master's degree or higher
29% (Germany: 36%)
Certifications per freelancer
2 (Germany: 3)
Most common languages
German, English, Spanish
Speak two or more languages
96%
Based on our profile pool as of 19 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Frankfurt are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Frankfurt using Ticketing System
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Ticketing System experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (92%)
- Banking and Finance (71%)
- Manufacturing (50%)
- Automotive (46%)
- Transportation (46%)
- Professional Services (46%)
- Government and Administration (38%)
- Healthcare (33%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
What Ticketing Systems Do
A Ticketing System captures, assigns and tracks requests in one controlled workspace. It gives support teams a shared record of incidents, questions, service requests and customer communications. Clear ownership, priorities and status updates help prevent issues from being lost.
Core Capabilities
Modern ticketing tools support structured intake across email, web forms, chat and phone channels. They provide queues, categories, service-level rules, internal notes, knowledge bases and reporting. Automation can route tickets, trigger notifications, suggest responses and escalate unresolved work.
Ecosystem and Integrations
Ticketing System projects often connect service desks with identity management, monitoring, CRM and collaboration tools. Specialists may work with REST APIs, webhooks, SSO, directory services and data import workflows. Common environments include Jira Service Management, Zendesk, Freshservice, ServiceNow and custom help desk software.
Typical Project Work
- Configure request types, queues, permissions and service-level policies
- Migrate tickets, users, categories and knowledge articles from a legacy tool
- Integrate monitoring alerts, CRM records, email and collaboration channels
- Build dashboards for response times, backlog health and recurring issues
- Automate routing, approvals, escalations and customer notifications
When Specialists Help
Companies bring in freelance expertise during a service desk rollout, platform migration or major process change. Specialist support is also useful when ticket volumes become difficult to manage, reporting lacks trust or teams work in disconnected tools. In Frankfurt, professionals may support local operations on site while coordinating with distributed service teams remotely.
What Strong Professionals Bring
Strong professionals combine tool knowledge with service management thinking. They clarify user journeys, design practical workflows and protect access to sensitive support data. They test automations against real scenarios, document configuration choices and make reporting understandable for service owners. German and English communication can help when Frankfurt teams work across regional and international operations.
Frequently asked questions
The facts hiring teams ask for most often when it comes to Ticketing System.
A Ticketing System is used to record, organize and resolve requests from customers, employees or internal teams. It can manage technical incidents, access requests, product questions, complaints and other work that needs ownership and traceability.
A Ticketing System focuses on service requests, support workflows, ownership and response commitments. A CRM centers on customer relationships and sales activity, while an issue tracker usually focuses on product defects or delivery tasks; integrations can connect all three.
A Ticketing System specialist should understand service management processes, workflow design, reporting and data migration. Useful adjacent skills include API integration, SSO, directory services, automation, knowledge management and customer support operations.
A Ticketing System project needs enough experience to match its scope, integrations and process complexity. A straightforward configuration may need focused platform expertise, while a migration or multi-team rollout calls for someone who can map processes, manage dependencies and test adoption.
A Ticketing System project can usually be delivered remotely because configuration, workshops, testing and documentation happen online. On-site sessions in Frankfurt can still help with stakeholder interviews, process mapping or training, especially when support teams need hands-on guidance.
A Ticketing System professional should explain configuration decisions in terms of user needs and service outcomes. Ask for examples of workflow design, integrations, migration controls, reporting and documentation, then test whether the person can simplify a realistic support scenario.
A Ticketing System solution may be built with Jira Service Management, Zendesk, Freshservice, ServiceNow or a tailored help desk application. The right choice depends on request channels, integration needs, permissions, reporting and the operating model of the support organization.
A Ticketing System freelancer may provide a configured service desk, workflow and permission models, integration mappings, migration plans, dashboards and test cases. Good delivery also includes clear documentation, administrator guidance and a plan for monitoring automation after launch.
The average hourly rate of freelancers in Frankfurt, Germany who have used Ticketing System in their recent projects is 86 €, which corresponds to a daily rate of about 690 € based on an 8-hour working day.
Of the freelancers in Frankfurt, Germany who have used Ticketing System in their recent projects, 64% hold at least a Bachelor's degree and 29% hold at least a Master's degree.
On average, freelancers in Frankfurt, Germany who have used Ticketing System in their recent projects have 18 years of professional experience, with a single engagement typically lasting around 2.4 years.
The most common languages among freelancers in Frankfurt, Germany who have used Ticketing System in their recent projects are German (100%), English (96%), and Spanish (17%).
The most common industries among freelancers in Frankfurt, Germany who have used Ticketing System in their recent projects are Information Technology (92%), Banking and Finance (71%), and Manufacturing (50%).
The most common business areas among freelancers in Frankfurt, Germany who have used Ticketing System in their recent projects are Information Technology (96%), Operations (75%), and Project Management (75%).
Main locations of FRATCH Experts, who have recently used Ticketing System
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin 
Hamburg 
Munich 
Cologne Request a free demo
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Philipp Thomaschewski
FRATCH CEO
