Zendesk Experts in Frankfurt
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Meet FRATCH Experts in Frankfurt, who have recently used Zendesk
Kamran Virk
Last position:
Agile Delivery Manager at Sparecodes Incorporation
- Highly successful role as lead data analytics expert at a US consulting startup.
- Managed stakeholder expectations by ensuring team delivery velocity using Agile and Lean practices.
- Trained and assembled international offshore data science teams of DevOps engineers, BI developers, and technical support specialists.
- As Sparecodes' data analytics experts, we improved our clients’ business outcomes through requirements management, dashboard and report development, migration, automation, and production support using IBM Cognos, AWS, SAP, Oracle, Teradata, CRM, ERP, Confluence, and Microsoft.
- Provided effective coaching and mentoring for international, multicultural teams in a remote environment, covering new tools and techniques, Agile best practices, internal and external communication, and presentation skills.
- Coordinated technical processes efficiently, including managing and implementing project changes and control processes.
- Promoted strong team engagement and supported employees’ career development, including business change management through coaching.
- Enhanced project status reports by providing insights into team productivity, predictability, and backlog burn-down, leading to improved project outcomes.
- Successfully led the coordination and implementation of software solutions for clients in mechanical engineering, including automation system integration and customization to meet client needs.
Abdullah Abdullah
Last position:
Technical Program Manager - IT & Corporate Social Responsibility (CSR) at Maxon Computer GmbH (a Nemetschek Company)
Led cross-functional compliance and IT programs spanning infrastructure, security, legal, and executive stakeholders, ensuring audit readiness and regulatory alignment.
Acted as single point of ownership for IT governance and CSR programs, defining scope, milestones, risks, and success metrics.
Partnered directly with VP of IT as a governance and control counterpart, supporting security incidents, compliance posture (ISO 27001, GDPR, SOC 2), and executive reporting.
Supported organizational readiness for emerging EU regulations, including the EU Cyber Resilience Act (CRA) and EU AI Act, by analyzing regulatory requirements, identifying governance and compliance impacts, and aligning internal policies and control processes.
Designed and scaled data collection and reporting processes for CSR and regulatory reporting across group and subsidiary level.
Drove process improvements and standardization, increasing transparency, predictability, and audit readiness.
Technologies and tools: Office 365 Power BI, MS SharePoint, MS Word, MS Excel, MS Teams, Zendesk, Confluence, JIRA, Vanta.
Rohith Radhakrishnan
Last position:
Senior Software Engineer at Clark GmbH
- Upgraded Ruby from 2.7 to 3.1, boosting application performance by 30% and reducing technical debt.
- Integrated Zendesk Messenger into the customer support platform, streamlining communication workflows and increasing support efficiency by approximately 25% through faster response times and improved issue resolution.
- Orchestrated the migration of 65,000+ Schutzklick customer records to a new cloud platform, achieving zero downtime and accelerating data access speeds by 40% for internal teams.
- Implemented JumpCloud SSO for 500+ admin users, strengthening platform security and access control.
- Conducted k6 load testing, enabling the platform to support 10,000+ concurrent users without degradation.
Marko Plazanic
Last position:
Consultant / Support at BP Europa SE
Monitoring charging sessions
Communication with Fleet Management and CPOs
Infrastructure administration
Assigning permissions and licenses
Maintenance and support
Ticket support
User management
Applications: Zendesk, Graylog, Keycloak, Microsoft 365, Active Directory, SharePoint
Tommy Giurini
Last position:
1st Level Support / Service Technician / IT System Administrator at Freelancer
- Supporting end users by phone and Skype
- Diagnosing and resolving issues via phone and remote access
- Independently handling incident reports
- Forwarding unresolved issues to the appropriate escalation level
- Reinstalling incorrectly installed software or misconfigured computers
- Receiving requests and incident reports via email or a ticket system
- Identifying and classifying problems and requests
- Performing initial diagnostic steps and attempts to resolve common issues
- Providing basic technical support to users for hardware and software
- Escalating complex issues and requests to 2nd or 3rd level support
- Documenting incidents and solutions in a ticketing system
- Monitoring and escalating open tickets to ensure timely resolution
- Communicating with users to provide status updates on issue resolution
- Installing, configuring, and maintaining hardware and software components
- Performing repairs and replacing defective components
- Monitoring and optimizing system performance and network connections
- Assisting with troubleshooting and diagnosing technical problems
- Installing and configuring operating systems and application software
- Ensuring compliance with security policies and data protection regulations
- Managing user accounts and access rights
- Conducting regular backups and recovery processes
- Creating technical documentation and user guides
- Training users on IT systems and applications
- Technologies/methods: Skype, ticket system
Britta Weber
Last position:
Freelance Translator, Editor, Text/Content Creator at Translation Weber
- Translation
- Proofreading/editing
- Website localization
- Post-editing
- Text/content creation
- Terminology work
- SEO texts/optimizations
- Sectors: IT industry (new technologies, cybersecurity, artificial intelligence, e-learning), digital marketing (websites, social media content), finance sector (finance, accounting, fintech)
- Text types (selection): website and marketing content, social media texts like blog posts and newsletters, brochures, short product texts, product documentation, technical data sheets, user interfaces, terminology databases, glossaries, software strings, manuals, case studies, customer success stories, white papers, technical presentations, training materials, process descriptions, work instructions, management reports, SLAs, financial reports, accounting guidelines, etc.
Discover over 15,000 top freelancers
Statistics of experts using Zendesk
Aggregated from the professional profiles of matched freelancers.
Experience
16 years (Germany: 20 years)
Position duration
3.3 years (Germany: 3 years)
Positions per freelancer
9 (Germany: 10)
Top business areas
Information Technology, Customer Service, Project Management
Top industries
Information Technology, Banking and Finance, Professional Services
Bachelor's degree or higher
100% (Germany: 87%)
Master's degree or higher
75% (Germany: 41%)
Certifications per freelancer
2
Most common languages
German, English, Spanish
Speak two or more languages
100% (Germany: 98%)
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Frankfurt are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Frankfurt using Zendesk
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
Zendesk Work
Zendesk is used to run support teams, service desks, and customer care operations. It helps companies handle tickets, messages, self-service content, and internal workflows in one place. Strong specialists shape the setup around how the team actually works.
Core Skills
- Ticket routing, triggers, views, and macros
- Help Center and knowledge base structure
- Zendesk Support and Zendesk Suite setup
- Reporting, SLAs, and workflow tuning
Good professionals understand support process design, not just the interface. They know how agents, managers, and customers move through the system and where friction appears.
Common Projects
Companies bring in freelance experts for new Zendesk rollouts, migrations from older help desks, and cleanup of messy instances. They also help when workflows have grown too complex or when self-service content needs a better structure. In Frankfurt, this often comes up in customer service teams that work across German and English.
What Strong Experts Do
A strong specialist keeps the setup simple, traceable, and easy to maintain. They know how to align categories, automations, permissions, and reporting so support stays consistent. They also document changes so internal teams can keep working after the project ends.
Ecosystem
Zendesk rarely stands alone. It is often connected with CRM tools, chat, email, identity systems, analytics, and e-commerce or order systems. Useful adjacent skills include API work, data mapping, and clear process documentation.
When To Hire
- The current setup is hard to manage
- Ticket handling is slow or inconsistent
- You need a migration or rework
- The team needs better reporting or self-service
- You want clean handover and documentation
Freelance experts are a good fit when you need focused work without a long internal hiring process. They can support remote collaboration easily, while on-site time in Frankfurt may help with workshops and stakeholder alignment.
Frequently asked questions
Before you brief your next project: the most common questions about Zendesk.
Zendesk is used to manage customer support, service requests, and help content in one system. Companies use it to route tickets, automate repetitive tasks, and give customers a self-service option through a help center. It is a fit for teams that need a structured way to handle incoming support work.
Zendesk is the product family, while Zendesk Support and Zendesk Suite refer to specific parts of it. Searchers often use those names interchangeably when they mean ticketing, help center work, or broader service workflows. A good specialist knows where each part fits and how to set it up cleanly.
Bring in Zendesk expertise when the setup is new, overloaded, or poorly documented. Freelancers are also useful for migrations, workflow redesign, reporting cleanup, and knowledge base improvements. If your team spends too much time on manual support handling, outside help can save time quickly.
A strong Zendesk specialist usually understands ticket workflows, macros, triggers, views, reporting, and help center structure. The best experts also bring process thinking, basic API knowledge, and clear documentation habits. That mix helps them shape the tool around the support team instead of forcing the team to adapt.
Zendesk is often chosen for structured customer service, self-service content, and flexible workflow control. It is commonly compared with tools like Freshdesk, Intercom, and Salesforce Service Cloud, depending on the team’s size and process needs. The right choice depends on how much automation, reporting, and content management you need.
A Zendesk project can be small or complex, but even simple setups need someone who understands support processes. For migrations, multi-brand setups, or advanced automation, you want a specialist who has handled similar work before. The key is proven experience with the exact type of change you need.
Yes, Zendesk is well suited to remote collaboration because most configuration, testing, and documentation work can be done online. For Frankfurt-based teams, a hybrid approach can help if you need workshops, stakeholder reviews, or local language alignment. Remote delivery still works well when the process is clear.
Look for a Zendesk expert who can explain trade-offs clearly and show how they keep the system maintainable. Good signs are clean workflow design, sensible reporting, thoughtful permissions, and documentation that your team can actually use. Ask for examples of migrations, automation changes, or help center improvements they have delivered.
The average hourly rate of freelancers in Frankfurt, Germany who have used Zendesk in their recent projects is 79 €, which corresponds to a daily rate of about 635 € based on an 8-hour working day.
Of the freelancers in Frankfurt, Germany who have used Zendesk in their recent projects, 100% hold at least a Bachelor's degree and 75% hold at least a Master's degree.
On average, freelancers in Frankfurt, Germany who have used Zendesk in their recent projects have 16 years of professional experience, with a single engagement typically lasting around 3.3 years.
The most common languages among freelancers in Frankfurt, Germany who have used Zendesk in their recent projects are German (100%), English (100%), and Spanish (33%).
The most common industries among freelancers in Frankfurt, Germany who have used Zendesk in their recent projects are Information Technology (100%), Banking and Finance (67%), and Professional Services (67%).
The most common business areas among freelancers in Frankfurt, Germany who have used Zendesk in their recent projects are Information Technology (100%), Customer Service (67%), and Project Management (67%).
Main locations of FRATCH Experts, who have recently used Zendesk
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin 
Munich Request a free demo
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Philipp Thomaschewski
FRATCH CEO
