OTRS Experts in Frankfurt
matched in minutes with vetted freelancers from over 15,000 CVsWork with specialists who configure ticket queues, automate service workflows, and adapt OTRS for support teams, internal service desks, and incident handling. FRATCH matches you quickly with vetted, available freelancers who fit your needs.
Meet FRATCH Experts in Frankfurt, who have recently used OTRS
Reinhard G.
Last position:
IT Infrastructure / User Management at UMF – University Medical Center Frankfurt
- User account management and creation in Active Directory
- Group management and modification in Active Directory
- Permission management on file servers
- Exchange/Outlook support
- VPN setup
- System and product support: Windows 10, Windows 11, Office 2019, Office 365, Active Directory, TeamViewer, RSA VPN, Microsoft Teams, RSA Security Console, Deep Discovery Mail Inspector, ServiceNow, Macmon
Jaouad A.
Last position:
Second Level Support at Sanofi
- Software distribution on notebooks via Active Directory and image installation
- Support of iOS and Android devices, including SIM to eSIM conversion via QR code
- Scheduling appointments and initial login setup for employees
- Ticket handling through ServiceNow
Petru K.
Last position:
Architect & Technical Team Lead & Senior Developer at Goetel GmbH
- Design, architecture & development/programming of ETL/ELT data pipelines, DWH, BI solution
- Technical project lead, POC – proof-of-concept creation
- Liaison between business units and technical teams
- Azure DevOps Boards & Jira
- Data modeling & data engineering – data warehouse & data mart
- Azure (Data Factory, Azure SQL, Azure DevOps CI/CD, Azure Data Lake V2, Business Central REST API, OData API, OAuth2 tokens)
- SharePoint lists & API for ADF, Firebird DB, Postgres DB, DB2
- Power BI (Power Query), DAX, Excel PBI add-on, GIS data
- Automated ETL process monitoring/logging, performance monitoring, error monitoring – capturing & resolution
- Index performance tuning & statistics monitoring, Transact-SQL
- Data security – MFA (multi-factor authentication) & OAuth2, MS Graph, Azure networks & firewalls, gateways, roles, user groups – with read/write permissions
- Sources – Vario Bill, Camunda, Radius, Geo Database, OTRS, PAST, MS Dynamics Business Central, Azure Blob Data Lake, SharePoint lists
Imran H.
Last position:
Goldgas
- Interface between support and customers
- Providing IT solutions
- Network support
- Patch management
- Documentation of all devices
- Optimization of the 7 meeting rooms
Utku Ö.
Last position:
Third Level Support Infrastructure at VACUUMSCHMELZE GmbH & Co. KG
- Converting WinXP/Win7 clients to Win10/11 with special soft & hardware (some 20-year-old systems with custom software and GBIP and KUSB interfaces, 32- and 64-bit systems)
- Researching special measurement system drivers from National Instruments, Keithley, Förster, MPhysik, etc.
- Minor source code adjustments (DLL integrations) in the software with support from the developer
- CMDB maintenance, use case creation, and documentation
- Registry changes for kiosk mode, auto logins, NetJoin, etc.
- Group policy adjustments and various admin tasks in Active Directory
- Azure AD support (group creation, 2FA/MFA, SaaS, self-service, access permissions, SharePoint)
- Installation and maintenance/documentation of anti-virus software, Cisco AnyConnect, Qualys, and Ivanti agent
- Ivanti ticket system/deployment (Endpoint Manager software deployment, patches, etc.)
Khalid A.
Last position:
Systemadministrator at Sport & Medien
- Processing 1st, 2nd and 3rd level tickets
- Analyzing, resolving and documenting incidents and service requests within incident and SLA management via KIX (OTRS) ticket system
- Monitoring and managing networks and servers, configuring network interfaces (Wallix & Zabbix)
- Providing user support for technical issues and onboarding to new systems
- Creating and maintaining documentation for IT systems, network configurations and processes
- Software installation and maintenance: installing, configuring and updating operating systems, applications and license management (Empirum, MS365, Admin Center / Exchange)
- Data backup and tape rotation (backup and recovery)
- Configuring antivirus software and applying security updates and patches (Matrix42 patch management)
- User management: creating, modifying and deleting user accounts and their access rights (AD / Azure)
Discover over 15,000 top freelancers
Statistics of experts using OTRS
Aggregated from the professional profiles of matched freelancers.
Experience
17 years
Position duration
2 years
Positions per freelancer
13
Top business areas
Information Technology, Customer Service, Project Management
Top industries
Information Technology, Banking and Finance, Healthcare
Certification focus areas
Information Technology, Business Intelligence
Bachelor's degree or higher
67%
Certifications per freelancer
1
Most common languages
German, English, French
Speak two or more languages
83%
Based on our profile pool as of 19 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Frankfurt are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Frankfurt using OTRS
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
OTRS experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (100%)
- Banking and Finance (83%)
- Healthcare (67%)
- Automotive (50%)
- Food and Beverage (50%)
- Government and Administration (50%)
- Transportation (33%)
- Manufacturing (33%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
OTRS in practice
OTRS is a service management and ticketing system used to structure support work, requests, and internal service processes. Companies use it to keep conversations, tasks, and approvals in one place instead of across mailboxes and spreadsheets.
Where it fits
- Service desk and customer support
- IT incident and request handling
- Internal workflows for HR, finance, or facilities
- Knowledge base and process tracking
- Reporting and queue-based work
It is common in environments that need clear ownership and auditability, especially where messages arrive by email and must turn into tracked tickets.
Core ecosystem
OTRS work often touches queues, agents, states, templates, notifications, and permissions. Strong specialists also understand integrations, mail setup, LDAP or directory sync, and how to tune forms and dashboards so teams can work faster.
When companies bring in help
- A legacy OTRS setup needs cleanup or migration
- Mail routing or permissions are not behaving as expected
- Workflows need to match real support processes
- Reporting or SLA handling must be tightened
- Teams need a safer upgrade path or custom extension
In Frankfurt, this often matters for teams that need reliable service operations and clear handover between local and remote experts.
What strong specialists deliver
A good OTRS specialist understands both process and system detail. They can translate a support workflow into queues, rules, notifications, and forms, then document the setup so teams can maintain it.
Related names and versions
Searchers often use OTRS, OTRS Group, or the former OTRS Community Edition name. In some projects, the conversation also includes Znuny, especially when teams are comparing current community-based paths and older installations.
Frequently asked questions
The facts hiring teams ask for most often when it comes to OTRS.
OTRS is used to manage tickets, service requests, and support workflows in one controlled system. It is common for service desks, internal help processes, and teams that need traceable handoffs and clear ownership.
OTRS is often chosen when a company wants a structured ticketing process with flexible queues, templates, and workflow control. Compared with simpler tools, it usually needs more setup, but it can fit more detailed support processes.
Yes. OTRS is still the main name, but searchers also use OTRS Group or the older OTRS Community Edition wording. In some discussions, Znuny appears because teams are talking about newer paths around older installations.
A strong OTRS specialist usually knows email routing, LDAP or directory integration, permissions, and service workflow design. Scripting, database basics, and documentation skills also help when tickets, notifications, or forms need custom behavior.
A simple OTRS setup can be handled by someone who knows the core ticket model and mail flow. A migration, integration, or heavily customized system needs a specialist who understands existing queues, automation, and risk around live operations.
Yes. OTRS projects are often well suited to remote work because the main tasks are configuration, analysis, and testing. On-site time can still help when teams need workshop sessions for support processes or access to local infrastructure.
Ask which version of OTRS they have worked with, what they have changed in queues and notifications, and whether they have handled upgrades or migrations. Also ask how they document changes and how they approach rollback if something goes wrong.
Look for clear answers about workflow design, mail handling, permissions, and incident or request processes in OTRS. Good specialists explain trade-offs, show how they test changes, and can describe how they keep the system maintainable after delivery.
The average hourly rate of freelancers in Frankfurt, Germany who have used OTRS in their recent projects is 78 €, which corresponds to a daily rate of about 620 € based on an 8-hour working day.
Of the freelancers in Frankfurt, Germany who have used OTRS in their recent projects, 67% hold at least a Bachelor's degree.
On average, freelancers in Frankfurt, Germany who have used OTRS in their recent projects have 17 years of professional experience, with a single engagement typically lasting around 2 years.
The most common languages among freelancers in Frankfurt, Germany who have used OTRS in their recent projects are German (100%), English (83%), and French (17%).
The most common industries among freelancers in Frankfurt, Germany who have used OTRS in their recent projects are Information Technology (100%), Banking and Finance (83%), and Healthcare (67%).
The most common business areas among freelancers in Frankfurt, Germany who have used OTRS in their recent projects are Information Technology (100%), Customer Service (67%), and Project Management (50%).
Main locations of FRATCH Experts, who have recently used OTRS
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Countries:
Berlin Hamburg Munich Cologne 
Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
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Philipp Thomaschewski
FRATCH CEO
