Imran Hamid - IT Technician

Q: Where is Imran based?

Imran is based in Bad Soden, Germany .

Q: What languages does Imran speak?

Imran speaks the following languages: German (Native), Urdu (Native), English (Advanced) .

Q: How many years of experience does Imran have?

Imran has at least 10 years of experience. During this time, Imran has worked in at least 6 different roles and for 10 different companies . The average length of individual experience is 1 year . Note that Imran may not have shared all experience and actually has more experience.

Q: What companies has Imran worked for in recent years?

In recent years, Imran has worked for Goldgas , DB Infra GO , Salzgitter AG , NTT Data Rechenzentrum , and Hessisches Ministerium / HMdIS .

Q: Which industries is Imran most experienced in?

Imran is most experienced in industries like Banking and Finance , Utilities , and Transportation . Imran also has some experience in Metals and Mining , Government and Administration , and Healthcare .

Q: Which business areas is Imran most experienced in?

Imran is most experienced in business areas like Information Technology and Customer Service .

Q: Which industries has Imran worked in recently?

Imran has recently worked in industries like Utilities , Transportation , and Metals and Mining .

Q: Which business areas has Imran worked in recently?

Imran has recently worked in business areas like Information Technology and Customer Service .

Q: Does Imran have any certificates?

Imran has 2 certificates . These include: IHK certification as an IT administrator and Office 365 certificate .

Recommended expert

Bad Soden, Germany

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Experience

Jan 2025 - May 2025

5 months

Goldgas

Interface between support and customers
Providing IT solutions
Network support
Patch management
Documentation of all devices
Optimization of the 7 meeting rooms

Jan 2024 - Nov 2025

1 year 11 months

DB Infra GO

2nd level support
3rd level support / user management
Phone customer support (SAP ERP / SAP Mobile (SMP))
Ticket processing (OTRS)
Testing updates and new applications on mobile devices (tablet, laptop, phone)
Administration of mobile devices via AirWatch / ACAT
Process visualization using Visio
Integration and regression testing for SAP release user management
Conducting tests and various operational tasks during SAP release
Operations for the IdZ project (Integrated Digital Condition Assessment)
Fiori Launchpad user management
S4HANA user management
Rollout support in the IdZ GM, IdZ GL project
Current projects: IdZ rail magnets and track position, SPI, inventory plans 4.0, MaNaVe, MAFI

May 2022 - Dec 2023

1 year 8 months

Salzgitter AG

Support for the migration from SAP R3 to S4HANA
System analysis of authorization requirements and their implementation
SAP Basis administration
Consulting in SAP authorization projects
Preparation of mass uploads for S4HANA
Granting rights in the R3 system
Technical contact for questions and issues in SAP authorizations
Evaluation processes of the S4HANA system
User management
Maintenance of the R3 system
Analysis and authorization concept for the H4 system

Dec 2021 - May 2022

6 months

NTT Data Rechenzentrum

Setting up a preconfigured IT environment
Handling incoming tickets (Matrix42)
Troubleshooting
Database optimization
Phone support, sometimes with English-speaking colleagues
Installation and configuration of new devices
Support in Windows environments and for mobile devices (Apple)
Granting and revoking permissions in Active Directory

Dec 2020 - Dec 2021

1 year 1 month

IT Technician

Hessisches Ministerium / HMdIS

Setting up a preconfigured IT environment
Installing and connecting networks including servers, telecommunication systems, PCs/laptops, and printers
On-site support (field service tasks, troubleshooting hardware and software issues)
Ticket creation and remote support (phone support)
Medical Office Central: user creation and rights assignment
Administration of ImpfDoc
Tandberg RDX tape replacement
Replacement of servers for data backup
Inventory of all devices
Hardening of databases and devices

Mar 2020 - Oct 2021

1 year 8 months

IT generalist

Goldgas GmbH

Windows 10 rollout
Interface between support and customers
Delivering IT solutions
Supporting 80 thin clients
1st and 2nd level support
Troubleshooting and fixing issues
Configuring VPN for remote access
Installing operating systems and software on notebooks and clients via OPSI
Network support
Patch management
Assigning and cleaning up Active Directory rights
Office 365 rollout
Software distribution on Apple devices and app management (MDM)
Service rollout of 70 iPhones including SIM card management
Documenting all devices
Setting up SAP user accounts

Mar 2017 - Dec 2019

2 years 10 months

Access Management

DZ Bank AG

Advising, administration, and IT security in Identity & Access Management (IDM/IAM/IAMS)
Administering and customizing the Access Management System (SailPoint)
Process consulting and documentation in user management
User and rights administration in Active Directory
SAP Basis / SAP Portal administration
Rights management in internal applications
Administering various systems: RPS, dwpbank (WP2), SMART, XPASS, Netflies, Creation Online, Abacus Da Vinci / Abacus 360, FXclick II, VR-BankenPortal (Prod./Int.), Disponent Online, VR Doktrade, DOKA, EPS (Easy-Procure-Service)
User administration, new setups, group policies
ServiceNow ticketing system (Incident, Request, SDS)
Support for iPhone & iPad
SQL database (approval/review), SQL Oracle database
Windows 7 and 10, Office 2013/2016, Skype for Business administration

Dec 2016 - Feb 2017

3 months

User Helpdesk

Ferrero GmbH

IT rollout and delivering IT solutions
Setting up environments for customers (offices and data centers)
Personalizing and setting up user accounts
1st and 2nd level support (phone and remote) on Windows 7
Installing various software applications
Data backup and restore
Installing and maintaining client PCs on Windows 7
Network support and opening network ports
Cabling and patch management
Remote and onsite support

Jan 2016 - Sep 2016

9 months

2nd Level Support

Bethmann Bank

2nd level support in the Windows 7 environment
Cleaning up Active Directory and administering users and rights
Handling tickets
2nd level support in Lotus Notes
Preparing rollout documentation
Reviewing documentation
Training and support on MS Office products
Data entry and maintenance
Phone and remote support on Windows 7
Opening network ports
Support for iPad and iPhone
MacBook system administration

Oct 2013 - Jun 2014

9 months

User Helpdesk and Rollout Technician

Klinikum Frankfurt Hoechst

Installing Windows 7 operating systems
Configuring, installing, maintaining, and documenting
Installing PC hardware, graphics, and network cards
Handling OS migrations
Testing PC workstations
Delivering IT solutions
Error analysis, isolation, and resolution
Moving, setting up, and dismantling PCs and printers
Maintaining various inventory tables
Dismantling, returning, and sorting old devices
Installing various software applications
Support for all hardware and software

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Banking and Finance, Utilities, Transportation, Metals and Mining, Government and Administration, and Information Technology.

Banking and Finance

Utilities

Transportation

Metals and Mining

Government and Administration

Information Technology

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology and Customer Service.

Information Technology

Customer Service

Skills

Focus:

Administration
Sap Authorization Management
First And Second Level Support
Application Support
Organization Of Rollout Processes

Experiences:

Administration (Active Directory)
First And Second Level Support In Microsoft Windows Environments
Organization Of Rollout Processes And Coordination And Planning
Hotline Support
Documentation And Data Maintenance And Entry
Authorization Management

Operating Systems:

Windows Client Versions From Xp Up To And Including Windows 10
Ios (Operating System)

Applications:

Ms Office 2003 To 2016
Ms Outlook
Ms Onenote
Lotus Notes
Ticket System Hp Openview
Servicenow

Hardware:

Network Printers
Ipad
Iphone
Surface
Macbook
Imac
Android

Languages

German

Native

Urdu

Native

English

Advanced

Certifications & licenses

IHK certification as an IT administrator

Office 365 certificate

Statistics

Experience

Total positions 10

Experience in Banking and Finance 3.5 y

Avg length 1 y 1 m

Longest experience 2 y 9 m

Expertise

Recent roles IT Technician, IT generalist, Access Management

Main industries Banking and Finance, Utilities, Transportation

Main business areas Information Technology, Customer Service

Qualifications

Certifications earned 2

Profile

Created

February 2026

Last Update

March 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Imran based?

Imran is based in Bad Soden, Germany.

What languages does Imran speak?

Imran speaks the following languages: German (Native), Urdu (Native), English (Advanced).

How many years of experience does Imran have?

Imran has at least 10 years of experience. During this time, Imran has worked in at least 6 different roles and for 10 different companies. The average length of individual experience is 1 year. Note that Imran may not have shared all experience and actually has more experience.

What roles would Imran be best suited for?

Based on recent experience, Imran would be well-suited for roles such as: IT Technician, IT generalist, Access Management.

What companies has Imran worked for in recent years?

In recent years, Imran has worked for Goldgas, DB Infra GO, Salzgitter AG, NTT Data Rechenzentrum, and Hessisches Ministerium / HMdIS.

Which industries is Imran most experienced in?

Imran is most experienced in industries like Banking and Finance, Utilities, and Transportation. Imran also has some experience in Metals and Mining, Government and Administration, and Healthcare.

Which business areas is Imran most experienced in?

Imran is most experienced in business areas like Information Technology and Customer Service.

Which industries has Imran worked in recently?

Imran has recently worked in industries like Utilities, Transportation, and Metals and Mining.

Which business areas has Imran worked in recently?

Imran has recently worked in business areas like Information Technology and Customer Service.

Does Imran have any certificates?

Imran has 2 certificates. These include: IHK certification as an IT administrator and Office 365 certificate.

What is the availability of Imran?

Imran is immediately available full-time for suitable projects.

What is the rate of Imran?

Imran's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

How to hire Imran?

To hire Imran, click the Meet button on the profile to request a meeting and discuss your project needs.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

1200

900

600

300

Market avg: 888-1048 €

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

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Experience

Goldgas

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Salzgitter AG

NTT Data Rechenzentrum

IT Technician

Hessisches Ministerium / HMdIS

IT generalist

Goldgas GmbH

Access Management

DZ Bank AG

User Helpdesk

Ferrero GmbH

2nd Level Support

Bethmann Bank

User Helpdesk and Rollout Technician

Klinikum Frankfurt Hoechst

Industry Experience

Business Area Experience

Skills

Languages

Certifications & licenses

IHK certification as an IT administrator

Office 365 certificate

Statistics

Experience

Expertise

Qualifications

Profile

Frequently asked questions

Where is Imran based?

What languages does Imran speak?

How many years of experience does Imran have?

What roles would Imran be best suited for?

What companies has Imran worked for in recent years?

Which industries is Imran most experienced in?

Which business areas is Imran most experienced in?

Which industries has Imran worked in recently?

Which business areas has Imran worked in recently?

Does Imran have any certificates?

What is the availability of Imran?

What is the rate of Imran?

How to hire Imran?

Average rates for similar positions

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