Tommy Giurini - IT Support Specialist for Networking

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Neu-Isenburg, Germany

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Experience

Jan 2023 - Present

3 years 10 months

Remote

1st Level Supporter / Service Technician / IT Systems Administrator

Freelancer

Support for end users by telephone and Skype
Error diagnosis and problem solving by telephone and remote access
Independently receiving incident reports
Forwarding unresolved problems to the appropriate escalation level
Reinstalling incorrectly installed software or incorrectly configured computers
Receiving requests and incident reports by email or ticket system
Identifying and classifying problems and requests
Performing initial diagnostic steps and attempting solutions for frequently occurring problems
Providing basic technical support to users in the use of hardware and software
Forwarding complex problems and requests to 2nd or 3rd Level Support
Documenting incidents and solutions in a ticket system
Monitoring and escalating open tickets to ensure that problems are resolved on time
Communicating with users to provide updates on the progress of problem resolution
Installing, configuring and maintaining hardware and software components
Repairing and replacing defective components
Monitoring and optimizing system performance and network connections
Supporting the troubleshooting and diagnosis of technical problems
Installing and configuring operating systems and application software
Ensuring compliance with security policies and data protection regulations
Managing user accounts and access rights
Performing regular backups and recovery processes
Creating technical documentation and instructions
Training users in the use of IT systems and applications
Technologies/Methods: Skype, ticket system

Jan 2022 - Dec 2022

1 year

IT Teamlead Supporter

Freelancer

Supporting clients with Windows 10 and Office 365
Image deployment, reinstallation and configuration of user-specific software
Documenting errors and problems
Providing telephone support to service technicians
Solving problems via remote access
Managing user passwords in Active Directory (creating and deleting)
Managing and maintaining simple databases
Leading and coordinating a team of IT support employees
Assigning and prioritizing tasks within the team
Supporting and mentoring team members in problem solving and skills development
Monitoring the team's performance and productivity
Ensuring compliance with Service Level Agreements (SLAs) and customer satisfaction
Escalating complex or urgent cases to higher support levels or specialist departments
Conducting regular team meetings and training sessions
Reporting to IT management on team performance and development
Identifying opportunities to improve the support process and implementing appropriate measures
Technologies/Methods: Windows 10, Office 365, Active Directory

Jan 2021 - Dec 2021

1 year

On-site

On-Site Supporter / Network Technician / IT Teamlead Supporter

Freelancer

Monitoring and configuring network interfaces
Supporting network incidents by telephone or through onsite support
Maintaining and configuring technical network components (routers, switches, modems)
Registering computers on the company intranet
Maintaining the network infrastructure
Leading and coordinating a team of IT support employees
Providing technical onsite support at the customer's premises
Installing, configuring and maintaining hardware components and peripheral devices
Diagnosing and resolving hardware, software and network problems
Supporting the setup and configuration of network connections
Repairing and replacing defective components
Assigning and prioritizing tasks within the team
Supporting and mentoring team members in problem solving and skills development
Monitoring the team's performance and productivity
Ensuring compliance with Service Level Agreements (SLAs) and customer satisfaction
Escalating complex or urgent cases to higher support levels or specialist departments
Conducting regular team meetings and training sessions
Reporting to IT management on team performance and development
Identifying opportunities to improve the support process and implementing appropriate measures
Planning, implementing and maintaining network infrastructures
Configuring network devices such as routers, switches and firewalls
Monitoring and optimizing network performance
Supporting the setup and management of network services such as DHCP, DNS and VPN
Technologies/Methods: Routers, Switches, Modems, company intranet, peripheral devices, firewalls, DHCP, DNS, VPN

Jan 2020 - Dec 2020

1 year

Remote

1st Level Supporter / IT Service Technician / IT Systems Administrator

Freelancer

Support for end users by telephone and Skype
Problem solving and error diagnosis by telephone and remote access
Forwarding unresolved problems to the appropriate escalation level
Reinstalling incorrectly installed software or incorrectly configured computers
Receiving requests and incident reports by telephone, email or ticket system
Identifying and classifying problems and requests
Performing initial diagnostic steps and attempting solutions for frequently occurring problems
Providing basic technical support to users in the use of hardware and software
Forwarding complex problems and requests to 2nd or 3rd Level Support
Documenting incidents and solutions in a ticket system
Monitoring and escalating open tickets to ensure that problems are resolved on time
Communicating with users to provide updates on the progress of problem resolution
Installing, configuring and maintaining hardware and software components
Repairing and replacing defective components
Monitoring and optimizing system performance and network connections
Supporting the troubleshooting and diagnosis of technical problems
Installing and configuring operating systems and application software
Ensuring compliance with security policies and data protection regulations
Managing user accounts and access rights
Performing regular backups and recovery processes
Creating technical documentation and instructions
Training users in the use of IT systems and applications
Technologies/Methods: Skype, ticket system

Jan 2019 - Dec 2019

1 year

IT Teamlead Supporter / IT Systems Administrator

Freelancer

Client support with Windows 10 and Office 365
Deploying images, reinstalling and configuring user-specific software
Documenting errors and problems
Providing telephone support to service technicians
Solving problems through remote maintenance
Creating and deleting user passwords in Active Directory
Managing simple databases
Leading and coordinating a team of IT support employees
Assigning and prioritizing tasks within the team
Supporting and mentoring team members in problem solving and skills development
Monitoring the team's performance and productivity
Ensuring compliance with Service Level Agreements (SLAs) and customer satisfaction
Escalating complex or urgent cases to higher support levels or specialist departments
Conducting regular team meetings and training sessions
Reporting to IT management on team performance and development
Identifying opportunities to improve the support process and implementing appropriate measures
Technologies/Methods: Windows 10, Office 365, Active Directory

Jan 2018 - Dec 2018

1 year

On-site

On-Site Supporter / Network Technician

Freelancer

Monitoring and configuration of network interfaces
Support for network issues by telephone or on-site
Maintenance and configuration of technical components in network technology (routers, switches, modems)
Registration of computers on the company intranet
Maintenance of the network infrastructure
Provision of technical on-site support at the customer's premises
Installation, configuration and maintenance of hardware components and peripheral devices
Troubleshooting and resolution of hardware and software issues
Support with setting up and configuring network connections
Repairs and replacement of defective components
Planning, implementation and maintenance of network infrastructures
Configuration of network devices such as routers, switches and firewalls
Monitoring and optimization of network performance
Troubleshooting and resolution of network issues
Support with setting up and managing network services such as DHCP, DNS and VPN
Technologies/Methods: routers, switches, modems, DHCP, DNS, VPN, firewalls, peripheral devices

Jan 2016 - Dec 2017

2 years

Remote

1st Level Supporter / IT Service Technician

Freelancer

Support for end users by telephone and Skype
Problem-solving and troubleshooting by telephone and remote access
Independent handling of incident reports
Escalation of unresolved issues to the appropriate escalation level
Reinstallation of incorrectly installed software or incorrectly configured computers
Handling of requests and incident reports by telephone, e-mail or ticket system
Identification and classification of problems and requests
Performing initial diagnostic steps and attempting solutions for common problems
Providing basic technical support to users in the use of hardware and software
Escalation of complex problems and requests to 2nd or 3rd Level Support
Documentation of incidents and solutions in a ticket system
Monitoring and escalation of open tickets to ensure that issues are resolved on time
Communication with users to provide updates on the progress of issue resolution
Installation, configuration and maintenance of hardware and software components
Repairs and replacement of defective components
Monitoring and optimization of system performance and network connections
Support with troubleshooting and diagnosis of technical problems
Installation and configuration of operating systems and application software
Ensuring compliance with security policies and data protection regulations
Management of user accounts and access rights
Performing regular backups and recovery processes
Creation of technical documentation and instructions
Training users in the use of IT systems and applications
Technologies/Methods: Skype, ticket system

Jan 2014 - Dec 2015

2 years

1st Level Supporter / IT Service Technician

Freelancer

MDM Support (Mobile Device Management)
Provision of 1st and 2nd Level Support
Processing of support tickets
Device provisioning, staging and imaging
Coordination of hardware orders
Recording and management of bookings in the inventory management system
Support with warehouse activities
Creation of reports as well as development and maintenance of work plans
Handling of requests and incident reports by telephone, e-mail or ticket system
Identification and classification of problems and requests
Performing initial diagnostic steps and attempting solutions for common problems
Providing basic technical support to users in the use of hardware and software
Escalation of complex problems and requests to 2nd or 3rd Level Support
Documentation of incidents and solutions in a ticket system
Monitoring and escalation of open tickets to ensure that issues are resolved on time
Communication with users to provide updates on the progress of issue resolution
Installation, configuration and maintenance of hardware and software components
Repairs and replacement of defective components
Monitoring and optimization of system performance and network connections
Support with troubleshooting and diagnosis of technical problems
Installation and configuration of operating systems and application software
Ensuring compliance with security policies and data protection regulations
Management of user accounts and access rights
Performing regular backups and recovery processes
Creation of technical documentation and instructions
Training users in the use of IT systems and applications
Technologies/Methods: provisioning, staging, imaging, ticket system

Jan 2013 - Jan 2014

1 year 1 month

On-site

On-Site Supporter / Network Technician / 1st Level Supporter / IT Service Technician

Freelancer

Monitoring and configuration of network interfaces
Support for network issues by telephone or on-site
Maintenance and configuration of technical components in network technology (routers, switches, modems)
Registration of computers on the company intranet
Maintenance of the network infrastructure
Handling of requests and incident reports by telephone, e-mail or ticket system
Identification and classification of problems and requests
Performing initial diagnostic steps and attempting solutions for common problems
Providing basic technical support to users in the use of hardware and software
Escalation of complex problems and requests to 2nd or 3rd Level Support
Documentation of incidents and solutions in a ticket system
Monitoring and escalation of open tickets to ensure that issues are resolved on time
Communication with users to provide updates on the progress of issue resolution
Installation, configuration and maintenance of hardware and software components
Repairs and replacement of defective components
Planning, implementation and maintenance of network infrastructures
Configuration of network devices such as routers, switches and firewalls
Monitoring and optimization of network performance
Troubleshooting and resolution of network issues
Support with setting up and managing network services such as DHCP, DNS and VPN
Provision of technical on-site support at the customer's premises
Technologies/Methods: routers, switches, modems, company intranet, ticket system, firewalls, DHCP, DNS, VPN

Jan 2012 - Jan 2012

1 month

1st Level Supporter / IT Service Technician

Freelancer

Support for clients running Windows 10 and Office 365
Image deployment, reinstallation and configuration of user-specific software
Documentation of errors and problems
Providing telephone support for service technicians
Problem-solving through remote control
Creating and deleting user passwords in Active Directory
Maintenance of simple databases
Handling of requests and incident reports by telephone, e-mail or ticket system
Identification and classification of problems and requests
Performing initial diagnostic steps and attempting solutions for common problems
Providing basic technical support to users in the use of hardware and software
Escalation of complex problems and requests to 2nd or 3rd Level Support
Documentation of incidents and solutions in a ticket system
Monitoring and escalation of open tickets to ensure that issues are resolved on time
Communication with users to provide updates on the progress of issue resolution
Installation, configuration and maintenance of hardware and software components
Repairs and replacement of defective components
Monitoring and optimization of system performance and network connections
Support with troubleshooting and diagnosis of technical problems
Installation and configuration of operating systems and application software
Ensuring compliance with security policies and data protection regulations
Management of user accounts and access rights
Performing regular backups and recovery processes
Creation of technical documentation and instructions
Training users in the use of IT systems and applications
Technologies/Methods: Windows 10, Office 365, Active Directory, ticket system

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology and Professional Services.

Information Technology

Professional Services

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Customer Service, and Operations.

Information Technology

Customer Service

Operations

Skills

Professional Focus

It Support
Meeting Organization
Sla
Possible Process Optimization
Reporting
Training
Troubleshooting

Hardware

Printers
Mobile Devices
Network Technology
Notebooks/Laptops
Pc Hardware
Peripheral Hardware
Routers
Scanners
Smartphones
Switches
Graphics Cards
Modems
Tablets
Webcams

Operating Systems

Android
Apple Ios
Ms Operating Systems
Apple Mac Os
Ms Windows 10
Ms Windows 11
Ms Windows 7
Ms Windows Server 2012
Ms Windows Server 2016
Ms Windows Server 2019

Software Solutions

Atlassian Jira
Atlassian Trello
Atoss
Cisco Anyconnect
Google Chrome
Mcafee
Mozilla Firefox
Ms 365
Ms Azure Ad
Ms Edge
Ms Excel
Ms Exchange
Ms Intune
Ms Office
Ms Office 2016
Ms Office 2019
Ms Office 2021
Ms Office 365
Ms Onedrive
Ms Outlook
Ms Powerpoint
Ms Project
Ms Sharepoint
Ms Teams
Ms Word
Nexus
Opera
Servicenow
Skype For Business
Sophos
Vmware
Yahoo
Zendesk
Zoom

Experience In The Following Areas

It Support
Meeting Organization
Personnel Support
Process Optimization
Reporting
Training
Service Level Agreements
Team Development
Troubleshooting
1st Level Support
Request Processing
User Training
User Support
Backup/Recovery
Data Protection
Diagnostic Systems
Printer Administration
Error Analysis
Troubleshooting
Hardware Administration
Hardware Installation
Hardware Support
It Infrastructure
Monitoring
Network Administration
Onsite Support
Repairs
Software Administration
Software Installation
Software Configuration
Software Issues
Software Support
Fault Resolution
Systems Administration
System Installation
System Configuration
System Management
System Optimization
Hotline
Ticket Processing
Trouble Ticket Systems
Access Control
Browsers
Cloud Computing
Crm System
Data Transfer
Disaster Recovery
File Sharing
Graphic Design
Group Policy Objects
Hardware Replacement
Hardware Upgrade
It Service Management
Mobile Applications
Service Desk
Storage
Drivers
Virus Protection
Virtualization

Industries

Banking
Financial Services
Real Estate
Logistics
Public Sector
Insurance

Languages

German

Native

English

Advanced

Statistics

Experience

Total positions 10

Experience in Information Technology 14 y

Avg length 1 y 4 m

Longest experience 3 y 9 m

Expertise

Recent roles 1st Level Supporter / Service Technician / IT Systems Administrator, IT Teamlead Supporter, On-Site Supporter / Network Technician / IT Teamlead Supporter

Main industries Information Technology, Professional Services

Main business areas Information Technology, Customer Service, Operations

Profile

Member since

September 2025

Last update

September 2026

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Frequently asked questions

Have questions? Find more information here.

Tommy is based in Neu-Isenburg, Germany.

Tommy speaks the following languages: German (Native), English (Advanced).

Tommy has at least 14 years of experience. During this time, Tommy has worked in at least 8 different roles and for 1 company. The average length of individual experience is 1 year and 5 months. Note that Tommy may not have shared all experience and actually has more experience.

Based on recent experience, Tommy would be well-suited for roles such as: 1st Level Supporter / Service Technician / IT Systems Administrator, IT Teamlead Supporter, On-Site Supporter / Network Technician / IT Teamlead Supporter.

Tommy's most recent position is 1st Level Supporter / Service Technician / IT Systems Administrator at Freelancer.

In recent years, Tommy has worked for Freelancer.

Tommy is most experienced in industries like Information Technology and Professional Services.

Tommy is most experienced in business areas like Information Technology, Customer Service, and Operations.

Tommy has recently worked in industries like Information Technology and Professional Services.

Tommy has recently worked in business areas like Information Technology, Customer Service, and Operations.

The availability of Tommy needs to be confirmed.

Daily rate distribution

0% 25% 50% 75% 100%

<€640 €640-800 €800-960 €960-1120 €1120+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

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Daily rate avg. 854 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

1000

750

500

250

Median rate 852 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Calculated based on our freelancers’ daily rates as of 3 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.