Olaf S.-Consultant · Business Coach · Interim Manager. Transformation, Leadership and AI – from strategy to implementation.

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Experience
Trainer & Facilitator for Digital Sovereignty
ITSM-COLOGNE
Project: Digital Sovereignty – Toll Collect
Workshop: Digital Sovereignty Recognize dependencies, reduce risks, remain capable of acting
Format
- One-day practical seminar
Target group
- Executive management
- IT managers
- Data protection officers
- Compliance functions
Content and objectives
- Systematic analysis of digital dependencies
- Assessment of legal and operational risks
- Development of a concrete plan to increase digital sovereignty
- Mapping of the entire IT infrastructure by participants
- Identification of critical dependencies on non-European providers
- Creation of a prioritized risk matrix based on:
- GDPR
- NIS2
- EU AI Act
- Joint development of options for action – from a hybrid model to complete migration to European solutions
- Development of an individual sovereignty roadmap with:
- Responsibilities
- Milestones
- Budget framework
Agenda
- Preliminary self-assessment (current infrastructure)
- Digital sovereignty? Nothing but an illusion
- Digital sovereignty 2026 – Germany’s dangerous dependency in focus
- Digital sovereignty & open source
- What is digital sovereignty?
- Three questions raised by digital sovereignty
- Reflection: Digital sovereignty in your own life
- Why is digital sovereignty existential now?
- Practical examples of digital sovereignty
- Schleswig-Holstein initiative
- Benefits of digital sovereignty for your company
- Assessing strategy options (cost-benefit matrix)
- Sovereign provider? 10 questions
- What does digital sovereignty specifically mean for your company?
- How do you shape digital sovereignty?
- Digital sovereignty and psychological safety
- Psychological safety: The key to high-performing teams
- Why psychological safety in your company?
- Benefits of psychological safety
- Invitation to group work: PsySafety Check (PS-C)
- The “Braintrust” experiment
- Creating a risk matrix
- Creating a roadmap & project plan
- European alternatives to US Big Tech
- 10-point plans:
- NIS2
- EU AI Act
- GDPR
- ISO 27001
Interim Head of Organization
Nassauische Heimstätte
Interim Management: Head of Organization – Structures & Processes
Role
- Interim Head of Organization
- Responsibility for the strategic and operational development of structures, processes and governance within the company
Focus areas
- Optimizing process management through conversion to BPMN 2.0
- Developing digital solutions, including Power Apps for use across the group
- Managing NHWerso and NHPilot
- Managing internal instructions as well as GDPR and compliance topics
NHPilot rollout (Microsoft Copilot)
- Managing the company-wide rollout
- Leading the operational introduction and distribution of 900 licenses
- Change management
- Designing and delivering training sessions
- Raising employees’ awareness of legally compliant AI use
- Advising on compliance and regulatory requirements:
- GDPR
- NIS2
- EU AI Act
- Ensuring a structured transition to productive operation
- Sustainable enablement of users
Leadership
- Professional leadership of 6 managers and 12 assistants
- Ensuring reliable organizational work through:
- Clear roles
- Coordinated standards
- Efficient interfaces
Tools
- Office 365
- Teams
- Word
- Excel
- Miro
- NHPilot (Copilot)
- Zoom
- Camunda
- Persio
Methods
- Organizational development
- Change management
- Digital transformation
- Training & education
- Workshops
Trainer, Coach & Facilitator for New Ways of Working
Kommunalakademie Deutschland AG
Workshops, seminars, keynote speeches and keynotes for public administration and public organizations:
- Organizational development - Leadership and organizational culture in the VUCA world
- New Work - Shaping the future, now!
- OKR – Objectives and Key Results - Making strategy measurable in everyday work
- Change management - Making change effective with Kotter, ADKAR and Prosci
- Psychological safety - Strengthening trust and an open team climate
- New Leadership - Leading according to the situation and through participation
- Self-organized teams - Roles, mechanisms and guidelines for personal responsibility
- Error culture - Mistakes as a resource for learning and innovation
- Scrum - Roles, artifacts, events – including scaling (SAFe, LeSS)
- Kanban - Visual process management, WIP limits, flow optimization
- Design Thinking - User-centered innovation through to the prototype
- Business Model Generation - Designing public value with the Canvas
- Implementing AI safely in SMEs - Practical, legally compliant and effective
- AI as an impulse for organizational change - From chatbots to decision support – with clear guidelines
- Digital sovereignty - Tools, data protection and rules – NIS2, EU AI Act, GDPR, ISO 27001
- Hybrid Work - Rules, meetings and tools for on-site and remote work
- Desk Sharing - Designing flexible workplaces productively
- Diversity management - Diversity as a resource, promoting equal opportunities
- Shortage of skilled workers - Attracting and retaining employees
- New Pay - Value-based, transparent compensation models
- LEGO® & Playmobil Serious Play - Creative problem-solving through questioning techniques
Methods: Workshops, seminars, keynotes, facilitation, training & education
Trainer, Coach & Facilitator
Atruvia AG
Project: way2digitalwork Client: Atruvia AG Role: Trainer, Coach & Facilitator for the introduction of the ESM Suite at cooperative banks
Short description In the way2digitalwork project, I was responsible for introducing the Enterprise Service Management (ESM) Suite at cooperative banks for Atruvia AG as a trainer, coach and facilitator. The goal was sustainable digitalization, process optimization and organizational development in the banks, with the targeted involvement of executive management, organizational development, IT management, and process and service management. In addition, I supported the rollout of GenoGPT in the cooperative banking sector.
Target groups
- Executive management
- Organizational development
- IT management
- Process and service management
Tasks and approach
- Analysis and stakeholder management:
- Identifying digitalization potential, requirements and challenges
- Interviews and workshops with executive management, organizational development, IT and specialist departments
- Review and optimization of processes:
- Structured assessment and redesign of existing workflows
- Integrating processes into the ESM Suite together with IT, process and service management
- Modular introduction according to ITIL 4:
- Iterative implementation of selected ITIL practices for service, process and IT management
- Alignment with the needs of the respective target groups
- Introduction of central enterprise and IT admin services:
- Implementing and automating core processes according to relevant industry standards, including:
- User and access rights management
- Asset management
- Incident management
- Change management
- Work instructions
- Suggestion system
- Supporting the introduction of GenoGPT:
- Supporting the operational implementation and rollout of the AI-supported solution
- Ensuring a smooth transition to productive operation
- Training, workshops and change support:
- Executive briefings for management
- Multiplicator formats
- Practical user workshops
- Rollout, support and continuous improvement:
- Technical and organizational support during go-live
- Regular exchange with all stakeholders
- Sustainable integration of the platform into the banks
Added value
- Establishing a flexible, future-proof service platform through the tailored involvement of all relevant target groups
- Efficient and transparent cross-functional service and support processes
- Continuous process improvement based on the ESM Suite
- Enabling the banks to operate and further develop the platform independently
Tools
- Office 365
- Teams
- Word
- Excel
- SecureDocs
- GenoGPT
- ESM-Suite
- Camunda
Methods
- Organizational development
- Change management
- ITIL 4
- Digital transformation
- Training & education
- Workshops
Coach, Moderator & Facilitator for OKR Workshops
FAIN Bildungs-GmbH
Leadership & Coaching Expertise in OKR Introduction As a coach, moderator and facilitator for OKR workshops at FAIN Bildungs-GmbH, I designed a structured learning journey with a focus on leadership and coaching. I enabled managers and teams to use the OKR framework (Objectives and Key Results) in a targeted way, connecting ambitious goals with measurable results and promoting an agile, data-driven corporate culture.
The focus was on strengthening strategic leadership skills:
- Teaching the basics of OKRs and their benefits for focus, alignment and transparency.
- Developing an inspiring vision and mission as the basis for effective OKRs.
- Coaching on formulating motivating Objectives and challenging, measurable Key Results according to SMART criteria.
- Facilitating practice-oriented group exercises for strategy development and operationalizing OKRs at different organizational levels.
- Promoting leadership skills in implementing, cascading and continuously developing OKRs through check-ins and reviews. With interactive workshops, targeted coaching and leadership impulses, I supported participants in establishing OKRs as a strategic link between vision and operational implementation in everyday business and in achieving sustainable results through clearly defined metrics. Tools: Teams, Word, Powerpoint Methods: OKR, Workshops, Coaching
Trainer, Coach & Facilitator Agile Scrum
GFN – Gemeinsam weiterbilden
Project: Agile Scrum Training and Certification (20 days)
As a trainer, coach and facilitator, I led a comprehensive professional development program in Agile Project Management with Scrum, specifically designed for adult education. The courses were delivered online to ensure maximum flexibility and accessibility for participants.
The program covered the following main areas:
Training modules:
- Agile Scrum Fundamentals (Foundation)
- Agile Scrum Master
- Agile Scrum Product Owner
Practical components:
- Conducting virtual JIRA workshops to apply Scrum principles in practice
- Supervising online practical projects based on the Scrum methodology
Certification preparation:
- Intensive online preparation of participants for the ASM (Agile Scrum Master) and ASPO (Agile Scrum Product Owner) certification exams
- Support in successfully completing the digital exams
In my role as an adult educator, I taught participants comprehensive methodological knowledge and guided practical exercises in a virtual learning environment. This served to optimally prepare them for the certification exams and their future project work with Scrum. By combining theoretical foundations with practical application in a digital format, participants were able to develop a deep understanding of agile principles and techniques tailored to the needs of the modern working world.
Tools: Teams, Word, Excel, Powerpoint, Zoom, Miro Methods: Workshops, Coaching, SCRUM, Kanban, EXIN Agile Scrum Foundation, SAFe®, LeSS, Holacracy, Spotify
Organizational Development & Employer Attractiveness
Kraftwerk Reckingen AG
Project: Location Attractiveness – Organizational Development, New Ways of Working
Project period: March 2024 – September 2024
Starting point
- Client: Kraftwerk Reckingen AG (RKR)
- Produces CO2-neutral electricity for approx. 60,000 households on the Rhine since 1941
- Challenges:
- Upcoming concession renewal process
- Planned technical upgrades
- Objective: Increase attractiveness as an employer
Project content
- Consulting services to improve location attractiveness
- Development of a package of measures integrating:
- Mission statement and target vision
- Mission and vision
- Corporate values
- Strengthening employee retention
- Facilitating recruitment through an improved internal and external image
- Conducting workshops with management and employees
Results of the workshop analysis
- Strengths:
- Exciting projects
- Good working environment
- Extensive professional development opportunities
- Potential:
- Greater appreciation of employees
- Improved organization and communication
- Stronger proactive support from the commercial department
- Employees’ wishes:
- More open communication
- Home office options
- More effective team-building measures
Package of measures
- Improving the company’s internal and external presentation
- Personnel development
- Improving the online presence
- Developing a strong corporate identity
- Increasing employer attractiveness
- Impact: Future viability and competitiveness through higher employee satisfaction and easier recruitment of skilled workers
Tools
- Teams
- Word
- Excel
- PowerPoint
- Zoom
- Miro
Methods
- Workshops
- Coaching
- Organizational development
- Change management
- New Work
External Project Manager
Deutsche Bahn AG – DB Systel
Developing Leadership Skills in Self-Organization
- Coaching program for 80 managers – from the Managing Director to Team Agile Masters and Product Owners
- Analysis of the existing leadership system, target vision, solution options and stakeholder management
- Results: short- and long-term recommendations for action, leadership handbook, leadership monitor, modular learning path; integration into Bahn GPT
Methods: Organizational development, coaching, New Work, digital transformation, change management
Project Manager
BWI GmbH
Project: SSA for SASPF Systems including Complementary Systems such as SAP S/4HANA
Project period: March 2023 – October 2023
Role
- Project Manager for the Security Status Analysis (SSA) Tender at BWI GmbH
- Focus: SASPF (Standard Application Software Product Families) and complementary systems such as SAP S/4HANA
- Responsible for preparing a comprehensive tender in the field of SSA
Project objective
- Identification of a suitable service provider with expertise in complex security analyses
- Ensuring the secure and efficient operation of system landscapes in the Bundeswehr
Responsibilities and tasks
- Market review:
- Broad market analysis to identify potential service providers
- Overview of technological possibilities and existing market solutions
- Prequalification of tender participants:
- Implementation of a multi-stage selection process
- Assessment of technical expertise, experience and financial stability
- Stakeholder management and requirements workshops:
- Organization and facilitation of workshops with stakeholders from the Bundeswehr and BWI GmbH
- Clarification of specific requirements and expectations
- Development of a common requirements catalogue as the basis for the next project steps
- Result documents and tender documents:
- Drafting and coordination of tender documents
- Technical specifications, descriptions of services and legal framework conditions
Results
- Successful preparation and publication of the tender with strong response from qualified providers
- Establishment of consistent stakeholder management taking all parties involved into account
- Development of a robust selection methodology for prequalification, serving as a best practice for future tenders
- Contribution to strengthening the security infrastructure of the Bundeswehr
- Foundation for efficient and effective cooperation with external service providers
Skills applied
- Project management
- Stakeholder management
- Digital transformation
- Organizational development
Tools
- Office 365
- Teams
- Word
- Excel
- SharePoint
- MS Project
- SAP
- S/4HANA
- SASPF
- SAP ECC6
- IBM DB
- Confluence
- Jira
Methods
- Organizational development
- Audit
- Identity & Access Management
- Agile
- Scrum
Coach & Facilitator
CARIAD | Volkswagen
POWER DAYS FOR TEAMS
Three-day leadership workshops in Berlin and Munich with teams of up to 20 people: decision-making in self-organized teams, psychological safety, Organization 2.0, Team Canvas, appreciative feedback and team resilience.
Methods:
- Organizational development,
- Team building,
- Team Canvas,
- LEGO Serious Play,
- Scrum,
- Kanban,
- Simulations (Computer Game, Farmers Challenge, Airplane Game),
- Stress management
Lecturer & Guest Speaker
IU – Internationale Hochschule
Lecturer since 2021 in dual study programs:
- HR controlling and payroll,
- Organization and process management,
- Media platforms,
- Collaborative working
Lead Product Owner & Agile Coach for E-Justice BA
Federal Employment Agency (BA)
Project: E-Justice BA – Development of electronic legal communication for the Federal Employment Agency (BA)
Project period: January 2021 – December 2022
Project type
- Digitalization project
- Development of an approach to Digital Leadership, Digital Transformation and Collaboration
- Change Management
Role
- Lead Product Owner & Agile Coach
Initial situation
- Act on promoting electronic legal communication with the courts
- Legal obligation of the BA as a public authority:
- Sending pleadings and attachments to courts in electronic form
- Receiving service of documents from courts in electronic form
- Establishment of a secure electronic transmission route in accordance with the applicable rules of procedure of the different court branches
Responsibilities and tasks
- Lead Product Owner & Agile Coach for 4 Scrum Teams, consisting of:
- Subject-matter Product Owners
- Architects
- Business Analysts
- Developers
- Testers
- Operations coordination
- Quality management
- Analysis of business processes with regard to their IT implementation
- Quality management of requirements analysis (processes, methods, tools)
- Design and further development of requirements analysis (processes, methods, tools)
- Further development of the interfaces between business concept and testing as well as between business concept and design
- Interface between specialist department/business consulting and implementation
- Support for software architecture, implementation and project management with Confluence, Plans and Jira
- Ensuring accessibility
- Participation in project-related meetings
- Organization, moderation and follow-up of:
- Dailys
- Sprint Plannings
- Sprint Reviews
- Refinements
- Sprint Retrospectives
- Release Plannings
- Participation in cross-team meetings and presentations of work progress
- Cross-departmental exchange with BA stakeholders (and, where applicable, other Scrum Teams)
- Conducting subject-matter remote workshops
- Empowerment and enablement of project participants through digital tools for better self-organization and greater transparency
Tools
- Office 365
- Word
- Excel
- PowerPoint
- SharePoint
- Confluence
- Jira
- Plans
- Doodle
- Miro
- Conceptboard
Methods
- Organizational development
- Change Management
- Agile
- Scrum
- Kanban
- Training and instruction
Stream Lead Cloud Readiness Project DC-Move
EOS Technology Solutions GmbH (EOS/Otto Group)
DC-Move – Cloud Readiness project period: April 2020–June 2020
Digitalization project – transformation, supporting change management, increased efficiency through internal communication, Agile Working, Digital Leadership & Collaboration as Stream Lead for “Applications” to enable an efficient cloud migration of the existing applications:
My role as Stream Lead Cloud Readiness
- Analysis of the “Applications” stream with regard to approach and method, as well as development of measures to increase efficiency; identification of savings potential of approx. 900 internal working hours.
- Development of a New Work Framework and leadership approach based on transactional and transformational leadership: empowerment and enablement of project participants to take more personal responsibility by promoting better understanding, stronger project identification and collaboration; creating transparency in the project through traceable work steps, making goals visible and highlighting dependencies.
- Reduction of media discontinuities through end-to-end digitalization of the process: setup of JIRA for task tracking and introduction of the collaboration tool Confluence as a knowledge database for improved team and project work; setup of WIKI pages and integration of JIRA tasks.
- Preparation of slides to present the results to the DC-Move Steering Committee; presentation of the approach in various committees such as PO-Cafe and divisional management, resulting in approval of the approach by Group management.
- Internal communication: creation of a blog post for the DC-Move WIKI, “How we adapted the approach in the Applications stream,” with the aim of providing information about the status of the project and strengthening the POs as the single point of information.
- Closure of the DC-Move project following a decision by Group management during the Corona crisis.
Organizational Development, Change & Communications Consultant
Fresenius Netcare GmbH
GIOM project
GIOM (Global Infrastructure Operating Model): fundamental realignment of IT infrastructure provisioning and operations through global product teams with end-to-end responsibility – supported by organizational development, Agile Working, Digital Leadership training and change communication.
- Enablement of global, virtual product teams across time zones; guidelines and training for intercultural and virtual working as well as Q&A sessions for leadership teams
- SharePoint-based Transition Tool Kit (Transition Status, Knowledge Transfer Plan, Product Onepager); Confluence as a knowledge base, Jira and Kanban for task management
- Coordination of global communication with business partners together with the Regional Product Group Representatives
Methods: Organizational development, Change Management, Agile Working, Kanban, Digital & New Leadership, Innovation management, Training & instruction
Project Manager & Coach for Digital and New Leadership
ARD ZDF Deutschlandradio Beitragsservice
Project: F-IT for 2020 Project period: September 2018–July 2019
Digitalization and innovation project – “F-IT for 2020”: innovation and organizational development, innovation management & Agile Working, Digital Leadership and management training, project management, communication and supporting change management:
My role as Project Manager and Coach for Digital and New Leadership – change management, Agile Working, communication and training for the IT Operations and Infrastructure department:
- Design, coordination, support and evaluation of a cross-departmental, multi-stage ITSM tool assessment, including market analysis; organization and support of product presentations by selected vendors; support through a Europe-wide tender and handover to Procurement.
- Organizational development and change management: acting as a “motivator” and proactive problem manager; use of a Graphic Recorder in interactive workshops; measurement of organizational energy; development of a project plan and establishment of new structures and communication processes.
- Innovation management and Agile Working, Digital & New Leadership: conducting and moderating various subject-matter workshops; providing a Fishbowl format on the topics of cloud, SaaS, IT security and Identity & Access Management.
- Supporting communication, project management and project controlling: implementation of measures to promote communication, such as regular stand-up meetings and project office hours.
- Organization and coordination of walkthroughs, process designs, maps and role descriptions for the new processes: task portfolio management, problem management, service portfolio management.
- Assumption of PMO tasks, preparation of committee and board documents, and management of schedules and work progress for the “Fit for 2020” project.
Product Owner for new financial products and CRM customer loyalty software
Toyota Financial Services GmbH
Digitalization project – change management, communication and training for the further development of the Toyota Sales Booster – as well as web-based applications: Neu bleibt Neu Leasing, KM Leasing privat, Ratenrechner, Budgetrechner, Online-Vertragsstrecke in a cross-country digitalization process:
My role as Product Owner for new financial products and CRM customer loyalty software – change management, communication and training:
- IT communication, transformation services for project staff as well as developers and IT departments; organization, coordination and creation of Web Based Training, online help/FAQ; consulting in the area of new communication technologies such as video conferences, online meetings, chat, webinars, tutorials, slideshows, learning videos, etc.
- Conceptualization and design of management cockpits and dashboards in coordination with the Business Intelligence Competency Center of Toyota Deutschland for internal and external presentations. Management of implementation in the Toyota Extranet and the dealer CRM EASI-R.
- Development of user stories, creation of wireframes and mockups for internal and external presentations.
- Independent planning and execution of testing activities to ensure the highest possible software quality in an agile environment.
- Support in selecting suitable test methods and test tools throughout the entire development process; test documentation and creation of defect and test reports; continuous retrospective review of existing test processes and implementation of optimizations; active support in establishing agile testing within interdisciplinary, international Scrum teams.
Sub-Project Manager TP6 – Change Management, Communication & Training
Landesbank Hessen-Thüringen
Change Management, Communication & Training
Introduction of the Omada Identity Management Suite in the LIMES project (expansion of access rights management) and in the Alpha – IT & Organisation program (budget 500 Mio. EUR) as part of a cross-bank digitalization process.
- Stakeholder management from the Management Board to employees, developers and IT specialists – including stakeholder compass and interviews
- Conceptualization of training, Web Based Training, learning videos and online help for the introduction of the Omada Identity Suite
- “Security Parcours” on the GDPR and internal bank security requirements; project and department marketing for Information Security Management
Methods: Organizational Development, Identity & Access Management, Change Management, Workshops, Training & Education
Interim Marketing Manager/Sales Support
American Express Services Europe Limited
Digitalization project – conceptualization, implementation and management of communication measures for the implementation of the web-based application: Buyer Initiated Payments by AMEX, Working Capital Solutions; planning and coordination of change implementation.
Interim Manager, Head of Business Development, New Business
The Property Agency GmbH
Interim Manager, Head of Business Development, New Business – The Property Agency GmbH
Interim Manager, Head of Real Estate Marketing
Dr. ZitelmannPB. GmbH
Interim Manager, Head of Real Estate Marketing
Interim Management Supervisor
Vollblut GmbH & Co. KG
Interim Management Supervisor Vollblut GmbH & Co. KG, Wiesbaden
Role
- Interim Management Supervisor
- Overall coordination and quality assurance of interim assignments
- Link between management, clients and the interim managers assigned
- Ensuring the targeted, timely and cost-effective implementation of assignments
Responsibilities and tasks
- Assignment management:
- Clarifying the assignment, objectives, success criteria and framework conditions with the client
- Ongoing monitoring of progress, risks and budget
- Escalation management and finding solutions in critical project situations
- Supervision and coaching:
- Professional support and reflection for interim managers
- Sparring partner for strategic and operational decisions
- Promoting self-organization and responsibility for results
- Quality management:
- Developing and continuously improving standards, methods and templates
- Regular reviews and status reports for clients and management
- Lessons learned and knowledge transfer between assignments
- Stakeholder management:
- Maintaining client relationships at management level
- Coordination between the client, interim management and internal departments
- Organizational and change support:
- Support with restructuring, transformation and digitalization initiatives
- Supporting change processes at management and employee level
- Handover and sustainability:
- Planning a structured transition to the line organization
- Ensuring sustainable results after the end of the assignment
Tools
- Office 365
- Teams
- Word
- Excel
- PowerPoint
- Miro
- Zoom
Methods
- Interim Management
- Supervision & Coaching
- Organizational Development
- Change Management
- Stakeholder Management
- Project and Quality Management
Account Manager
knallrot. Werbeagentur GmbH
Senior Account Manager & Client Relations Manager
Role
- Central interface between clients, creative, strategy and production
- Responsibility for key clients and their overall communications support
- Professional guidance of junior account executives and account managers
Responsibilities and tasks
- Client consulting and development:
- Strategic consulting for clients on brands, campaigns and communications activities
- Expanding existing client relationships and identifying new business opportunities
- Trust-based collaboration at decision-maker level
- Campaign and project management:
- Creating briefs and re-briefs for creative and strategy
- Managing integrated campaigns (print, online, social media, out-of-home, events)
- Responsibility for schedules, budgets and quality from the idea through to implementation
- Presentations and pitches:
- Presenting concepts and creative work to clients
- Contributing to new business pitches and agency presentations
- Costing and controlling:
- Preparing proposals, calculating costs and monitoring budgets
- Billing and commercial management of budgets
- Leadership and team development:
- Onboarding and coaching junior staff
- Establishing efficient processes between client services, creative and production
Head of Marketing
CuluxCöln Gastronomie GmbH
Head of Marketing
Senior Event Manager
STERNS GmbH / VINTAGE GmbH
Senior Event Manager
Managing Partner
exit100 corporate experience GmbH
Managing Partner
Client Consultant
Barten & Barten – Die Agentur GmbH
Client Consultant
Client Consultant
Die Fabrik – Gesellschaft für Film-, TV- und Multimediaproduktionen mbH
Client Consultant
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Banking and Finance, Education, Information Technology, Government and Administration, Advertising, and Real Estate.
Business area experience
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Experienced in Project Management, Marketing, Information Technology, Sales, Human Resources, and Customer Service.
Summary
Identifying challenges in the modern world of work
In the rapidly changing work environment, I act as a strategic partner for companies and organizations. I specialize in recognizing the many opportunities offered by digitalization and turning them into useful strategies. With a focus on organizational development, leadership skills and change management, I activate unused potential and guide change in the right direction.
Areas of expertise: Coaching and management consulting in the digital age
I design and facilitate workshops based on proven New Leadership, New Work and collaboration methodologies. The goal is to maximize efficiency and productivity in digital work environments. I also offer tailored solutions for the growing challenges of hybrid work and learning models. These approaches not only increase attractiveness for employers and educational providers, but also minimize the risk of employee overload, loss of identity and collective burnout.
Expertise and vision: Seamless integration of experience and progress
My broad range of experience – as a founder, lecturer and management consultant with expertise in digital transformation and organizational development – forms the solid foundation of my consulting services. This diversity allows me to take new perspectives and promote continuous learning. I consistently pursue the overarching goal of actively supporting my clients and business partners in the evolution of the world of work and sustainably strengthening their ambitions.
In my role, I integrate empowerment-oriented and transformational leadership techniques to create an environment that promotes initiative and personal responsibility. These methods support not only the personal development of each individual, but also the collective pursuit of excellence and innovation.
I support organizations as a consultant, business coach and interim manager through digital and cultural transformation – with the goal of developing companies and employees together. I have demonstrated my expertise at Deutsche Bahn, Atruvia, BWI and the Federal Employment Agency, as well as in the housing and energy sectors.
In coaching, I work systemically across all hierarchy levels – from CEOs and executive management to Product Owners and Scrum Masters – and support managers and teams, for example in the leadership program for 80 managers at DB Systel. The foundation consists of transformational and empowerment-oriented leadership as well as sound diagnostics such as MLQ, Big Five and BIP.
In change management, I combine Kotter, ADKAR and Prosci into a tailored approach. As an INQA Coach (BMAS) and DCV-certified Business Coach, I combine strategic vision with practical implementation – in workshops, training sessions and keynotes as well as in professional leadership responsibility as an interim manager.
Skills
Core Competencies
- Leadership And New Work
- Digital Transformation And Organizational Development
- Change Management And Innovation Management
- Agile Project Management And Coaching
- Process Optimization And Efficiency Improvement
- Stakeholder Management And Communication
Methods
- Agile Coaching
- Big 5
- Business Coaching
- Business Model Generation
- Commit Commitment Scales
- Bochum Inventory For The Description Of Job-Related Personality (Bip)
- Design Thinking
- Dsm-5
- Empowerment-Oriented Leadership
- Executive Coaching
- Goal Attainment Scaling (Gas)
- Holacracy
- Ial
- Icd-11
- Ikigai
- Impec
- Kanban
- Kassel Coaching Inventory
- Mlq
- Objectives And Key Results (Okr)
- Organizational Energy Coaching
- Safe Scrum
- Scrum
- Spotify
- Systemic Coaching
- Transformational Leadership
- Value Proposition Design
- Working Out Loud (Wol)
It / Tools
- Amiy
- Asana
- Atlassian Confluence
- Atlassian Jira
- Atlassian Plans
- Balsamiq
- Bluejeans Network
- Clarity
- Coachhub
- Coachingspace
- Doodle
- Google Workplace
- Lean Ix
- Linc
- Macintosh/Windows
- Mds Media Planning Dialogue System
- Miro
- Ms-Office365
- Omada Identity Suite
- Photoshop
- Project
- Salesforce
- Sap
- Sap Ecc6
- Sap S/4hana
- Sharepoint
- Skype For Business
- Slack
- Teams
- Teamviewer
- Thankscoach
- Trello
- Typo3
- Wordpress
- Projectplace
- Gsuite Google
- Intranet
- Aws-Cloud
- Private-Cloud
- Service Now
- Transition Tool Kits
Additional Competencies
- Introduction And Secure Implementation Of Chatgpt, Claude, Microsoft Copilot, Gemini, Perplexity And Notebooklm
- Hybrid Work And Psychological Safety
- Change Management According To Kotter, Adkar And Prosci
- Itil 4, Bpmn 2.0, Enterprise Service Management And Camunda
- Less, Lego® Serious Play®, Conceptboard, Zoom, Power Apps, Moodle And Redaxo
- Digital Sovereignty, Gdpr, Nis2, Eu Ai Act And Iso 27001
Languages
Education
SRH Berlin University of Applied Sciences - Berlin School of Management
MBA · Business Coaching & New Work-Organizational Development · Berlin, Germany
MBA Business Coaching and New Work Organizational Development (SRH University Berlin)
I completed the accredited, part-time MBA in Business Coaching and New Work Organizational Development at SRH University Berlin. The program is led by Prof. Dr. Carsten C. Schermuly and recommended by the German Coaching Association (DCV). The program combines scientifically grounded coaching training with organizational development and business management knowledge.
This gives me:
Evidence-based coaching: I understand the psychology of coaching, including factors that influence effectiveness, risks and limits. I work with systemic methods and value a strong relationship with my coachees, both in person and online. Diagnostics and evaluation: Using validated instruments, I analyze individuals, teams and organizations and make the impact of measures measurable. I also recognize when an issue goes beyond coaching and should be referred to other professionals. New Work transformation: I support organizations on their way to new forms of work, with a focus on structure, culture and leadership as well as psychological empowerment and health. Entrepreneurial understanding: I understand business processes, finances and the reality of managers. This allows me to advise management as an equal partner.
My goal is to support change processes professionally and coach people effectively in new roles, in a practical and scientifically sound way.
Energy Factory
Organizational Energy Coach · Business Coaching · St. Gallen, Switzerland
Certified Coach for Organizational Energy (energy factory St. Gallen)
As a licensed Coach for Organizational Energy, I measure how much of their potential organizations and teams actually mobilize for their central goals. I make visible what drives them and what holds them back.
The concept of Organizational Energy was developed by Prof. Dr. Heike Bruch at the University of St. Gallen. It is scientifically grounded and has been used for over 20 years. So far, more than 1.700 companies and over 700.000 employees have been surveyed. This creates meaningful benchmarks. Studies show that energy in an organization significantly influences productivity, vitality and innovative strength.
This is how I work:
Measure instead of guessing: With a validated online tool, I quickly and comparably record the energy in your team or company. Start conversations: The results provide a basis for reflection and dialogue and show concrete starting points. Support effectively: Together with managers and teams, I develop measures that release energy and maintain it over the long term.
My focus areas are leadership, team dynamics, change processes and employer attractiveness. My goal is evidence-based support that moves from gut feeling to reliable figures.
Completion delayed due to Corona!
Universität St. Gallen
CAS · Digital Leadership and Transformation Certificate (CAS HSG) · St. Gallen, Switzerland
St. Gallen Leadership & Transformation Certificate (CAS HSG), University of St. Gallen
I completed the certificate program (CAS, 10 ECTS) at the Executive School of the University of St. Gallen. The modules took place in St. Gallen and Berlin, including sessions with Prof. Dr. Heike Bruch, Prof. Dr. Falk Übernickel and Prof. Dr. Jan Marco Leimeister. The focus was on how managers can shape transformation together with their teams.
Key content:
New Work & Leadership: Work culture 4.0, new leadership models and shared leadership Energizing Organizations & Digital Value Creation: Organizational energy and high performance in the digital world of work, digital strategies and business models, a learning journey to pioneering companies in Berlin Agile Work & Design Thinking: Agile methods and tools, ambidexterity and speed in organizations Cultural transformation: New Work transformation, leading digital change, the impact of artificial intelligence on the world of work
I worked on real leadership cases and used validated assessments. I therefore combine scientific foundations with tools that can be used directly in everyday leadership. For me, people remain the decisive factor in every transformation. Technology is a means of achieving impact, not an end in itself.
Certifications & licenses
INQA Coach
BMAS · Berlin, Germany
DCV-certified Business Coach
DCV
SCRUM Master/Product Owner
Systemic Coaching
SÜ2 – extended security screening (SÜG) completed
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Olaf is based in Frankfurt am Main, Germany and can operate in on-site, hybrid, and remote work models.
Olaf speaks the following languages: German (Native), English (Advanced).
Olaf has at least 26 years of experience. During this time, Olaf has worked in at least 26 different roles and for 27 different companies. The average length of individual experience is 1 year and 11 months. Note that Olaf may not have shared all experience and actually has more experience.
Based on recent experience, Olaf would be well-suited for roles such as: Trainer & Facilitator for Digital Sovereignty, Interim Head of Organization, Trainer, Coach & Facilitator for New Ways of Working.
Olaf's most recent position is Trainer & Facilitator for Digital Sovereignty at ITSM-COLOGNE.
In recent years, Olaf has worked for ITSM-COLOGNE, Nassauische Heimstätte, Kommunalakademie Deutschland AG, Atruvia AG, and FAIN Bildungs-GmbH.
Olaf is most experienced in industries like Banking and Finance, Education, and Information Technology. Olaf also has some experience in Government and Administration, Advertising, and Media and Entertainment.
Olaf is most experienced in business areas like Project Management, Marketing, and Information Technology. Olaf also has some experience in Sales, Human Resources, and Customer Service.
Olaf has recently worked in industries like Education, Government and Administration, and Information Technology.
Olaf has recently worked in business areas like Human Resources, Information Technology, and Project Management.
Olaf holds a Master in Business Coaching & New Work-Organizational Development from SRH Berlin University of Applied Sciences - Berlin School of Management, a Master in Business Coaching from Energy Factory and a Master in Digital Leadership and Transformation Certificate (CAS HSG) from Universität St. Gallen.
Olaf has 5 certificates. Among them, these include: INQA Coach, DCV-certified Business Coach, and SCRUM Master/Product Owner.
Olaf is immediately available full-time for suitable projects.
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