Beate Peters - Interim Head of Service

Q: Where is Beate based?

Beate is based in Kelkheim (Taunus), Germany .

Q: What languages does Beate speak?

Beate speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Beate have?

Beate has at least 35 years of experience. During this time, Beate has worked in at least 16 different roles and for 11 different companies . The average length of individual experience is 2 years and 2 months . Note that Beate may not have shared all experience and actually has more experience.

Q: What is Beate's latest experience?

Beate's most recent position is Interim Head of Service at Altendorf Group .

Q: What companies has Beate worked for in recent years?

In recent years, Beate has worked for Altendorf Group , Beate Peters Consulting , Eaton Electric GmbH , Videojet Technologies GmbH , and MTS Systems GmbH .

Q: Which industries is Beate most experienced in?

Beate is most experienced in industries like Manufacturing , Information Technology , and Professional Services . Beate also has some experience in Telecommunication and Energy .

Q: Which business areas is Beate most experienced in?

Beate is most experienced in business areas like Customer Service , Operations , and Sales . Beate also has some experience in Logistics , Strategy , and Project Management .

Q: Which industries has Beate worked in recently?

Beate has recently worked in industries like Manufacturing , Professional Services , and Energy .

Q: Which business areas has Beate worked in recently?

Beate has recently worked in business areas like Customer Service , Sales , and Operations .

Recommended expert

Kelkheim (Taunus), Germany

Check rate

Experience

Jun 2025 - May 2026

1 year

Minden, Germany

Interim Head of Service

Altendorf Group

Strategic and operational leadership of the technical service organization
Improving all processes and procedures
Concept development and implementation of a service management IT tool including AI database, customer app, and self-service portal

Feb 2025 - Present

1 year 5 months

Consultant, Trainer, Interim Manager

Beate Peters Consulting

Improving service efficiency
Digitization and use of IT and AI tools
Building scalable structures
Developing service into a value driver

Aug 2024 - Feb 2025

7 months

Germany

Central Europe Service Operation Manager

Eaton Electric GmbH

Strategic and operational leadership of the technical service organization in Germany, Austria, Switzerland, and Eastern Europe, including field and depot service, tech support, escalation management, logistics, training, and scheduling (over 120 employees and over 150 partner technicians)
P&L responsibility
Management of service partners
Responsible for compliance with service level agreements and remote service solutions
Continuous improvement of all processes and procedures
Monitoring and tracking of key performance indicators

Jul 2021 - Jul 2024

3 years 1 month

Germany

Country Service Manager Germany and Austria

Videojet Technologies GmbH

Strategic and operational leadership of the technical service organization in Germany and Austria, including field and depot service, tech support, escalation management, logistics, training, and scheduling (over 70 employees)
Continuous improvement of all processes and procedures, including identifying and monitoring KPIs according to the Danaher Business System
P&L responsibility
Close collaboration with central service teams in the USA to standardize and develop new service offerings
Creating and implementing marketing initiatives to support the sales of service products
Responsible for the content and compliance of service level agreements and remote service solutions

Jul 2014 - Jun 2021

7 years

Germany

Service Field Account Manager

MTS Systems GmbH

Proactive support for all customers in the after-sales segment
Active selling of service solutions to large customers and relationship management with their decision-makers
Territory planning including customer contact planning and implementation in Salesforce
Creating and negotiating maintenance concepts
Creating and negotiating proposals for the comprehensive operation of testing systems and plant contracts, including pricing calculations and risk analysis
Responsible for business development of service in Germany
Regular forecast planning and monitoring of results
European special assignment: specialist for the product 'Echo Intelligent Lab', 'Software as a Service Predective Maintenance' solution, to support MTS customers in process optimization and control of their lab

Jan 2013 - Jun 2014

1 year 6 months

Darmstadt, Germany

Service Manager Instron Germany/Austria & IST Global Support

Instron Deutschland GmbH / Instron Structural Testing GmbH

Merging the service organization of Instron and Instron Structural Testing
Operational and strategic leadership of Technical Service in Germany and Austria, covering field and depot service, tech support, escalation management, logistics, training, scheduling, and service sales (over 50 team members)
Global technical support for Instron Structural Testing products
Active sales of service solutions to key accounts and relationship management with their decision-makers
Responsible for technical pre- and post-sales support for all customers in the region
Continuous improvement of all processes and workflows, including identifying and monitoring KPIs
Creating and implementing marketing initiatives to support service product sales
Responsible for the content and compliance of service level agreements

Jan 2012 - Dec 2012

1 year

Pfungstadt, Germany

Service Business Manager Germany / Austria

Instron Deutschland GmbH

Operational and strategic leadership of Technical Service in Germany and Austria, covering field and depot service, tech support, escalation management, logistics, training, scheduling, and service sales (over 20 team members)
Responsible for technical pre- and post-sales support for all customers in the region
Continuous improvement of all processes and workflows, including identifying and monitoring KPIs
Creating and implementing marketing initiatives to support service product sales
Responsible for the content and compliance of service level agreements

Dec 2007 - Sep 2011

3 years 10 months

Dietzenbach, Germany

Director Technical Services EMEA / APAC

Rimage Europe GmbH

Operational and strategic leadership of Technical Service in APAC and EMEA, covering field and depot service, tech support, escalation management, logistics, training, and scheduling (over 25 team members)
Establishing the technical service organization in China
Setting up third-party service providers in various countries across Europe and Asia
Responsible for technical pre- and post-sales support for all customers in the regions
Continuous improvement of all processes and workflows, including identifying and monitoring KPIs
Responsible for the content and compliance of service level agreements
Negotiating and finalizing SLAs with key accounts and OEMs
Defining and maintaining the service portfolio, including content and pricing

Jul 2006 - Nov 2007

1 year 5 months

Frankfurt, Germany

Head of Employee Development and Training

Ricoh Deutschland GmbH

Leading the Employee Development and Training department (5 team members)
Conducting all technical and sales training
Developing and implementing the training portfolio based on the organization's needs analysis
Developing training for target groups: direct employees and Ricoh dealer staff
Creating employee development plans
Developing a competency model for sales and service roles
Completely redesigning sales training for newcomers
Achieving IITT Gold certification for the training department and CTT+ certification for all trainers

Aug 2003 - Jun 2006

2 years 11 months

Frankfurt, Germany

Head of Service Consulting

Ricoh Deutschland GmbH

Professional and disciplinary leadership of the Service Consulting department (8 team members)
Active and comprehensive relationship management for Ricoh Germany dealers in all service management areas
Advising managing directors on further developing and professionalizing dealer service departments, including financial, procedural, and technical aspects
Escalation management for dealer service cases
Conducting workshops for the further development of dealer employees
Shaping and implementing Ricoh's indirect service strategy
Evaluating new specialist dealers or system integrators

Sep 2001 - Jul 2003

1 year 11 months

Bonn, Germany

Head of Internal Key Account Management MVW & Partners

Deutsche Telekom AG

Disciplinary and professional leadership of the proposal and support management for the service delivery relationship between Deutsche Telekom parent company and its subsidiaries
Established the department from scratch, including recruiting staff
Negotiation of supply and service agreements
Prepared the annual forecast and monthly rolling forecasts
Sourced and managed third-party maintenance partners to expand the service portfolio in the B2B segment
Negotiated and finalized contracts with third-party maintenance partners

Jul 2000 - Aug 2001

1 year 2 months

Bonn, Germany

Sales and Distribution Support Consultant

Deutsche Telekom AG

Product management and marketing for B2B services
Development, management and control of service products for business customers of Telekom AG
Supported and provided sales assistance to customer advisors in branch offices
Developed and implemented marketing activities to boost service sales
Collaborated closely with marketing to create materials, brochures and presentations to showcase the service portfolio

Feb 1999 - Jun 2000

1 year 5 months

Neuss, Germany

Service Marketing & Customer Loyalty Manager

Xerox GmbH

Active service marketing and product management
Analysis of market research results
Development, management and control of service products
Planning and execution of service marketing campaigns
Acted as liaison between service and copier and printer product management
Carried out campaigns to reduce older machines in the market
Managed the refurbishing and remanufacturing process
Handled bids and tenders for logistics and manufacturing issues, including pre-planning for on-time delivery
Member of the Customer Service Operations Management circle to align technical service capabilities

May 1996 - Jan 1999

2 years 9 months

Frankfurt am Main, Germany

Quality / Customer Satisfaction Manager

Xerox GmbH

Implemented the Total Quality Management strategy in branch offices
Conducted quality training for all staff
Reviewed all branch office processes, including root cause analysis, identifying improvement areas, defining improvement measures and monitoring implementation
Prepared EFQM (Xerox Management Model) audit documentation
Analyzed customer satisfaction survey results
Developed and implemented a customer loyalty model (loss prevention process)
Conducted and evaluated employee surveys
Supported all managers in defining and implementing improvements based on employee survey results
Led project teams for process optimizations
Participated in the delivery acceleration project and coordinated the pilot project implementation

Nov 1995 - Apr 1996

6 months

Bochum, Germany

Service Support Specialist

Xerox GmbH

Technical product specialist for printing systems
Resolved technical escalations as 2nd level support for all service technicians
Communicated technical updates to all service technicians
Analyzed system usage data to identify weak points
Defined and implemented improvements to extend system performance
Provided technical and organizational coordination for the 2nd level support team at the branch office

Feb 1991 - Oct 1995

4 years 9 months

Bochum, Germany

Field Service Technician

Xerox GmbH

Technical service for copiers and printing systems in the field
Performing installations, maintenance and repairs
Comprehensive service support for designated key accounts
Representing the District Service Manager

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Manufacturing, Information Technology, Professional Services, Telecommunication, and Energy.

Manufacturing

Information Technology

Professional Services

Telecommunication

Energy

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Customer Service, Operations, Sales, Logistics, Strategy, and Marketing.

Customer Service

Operations

Sales

Logistics

Strategy

Marketing

Summary

A customer-, employee-, and process-oriented leader with a strong curiosity and passion for continuous improvement, who has applied her skills in strategy development, change management, and intercultural collaboration to achieve outstanding results in various business models. Many years of experience in global companies (mostly American), with responsibilities for EMEA and APAC in various technical and commercial functions. Team building focused on strong employee engagement and maximizing employee potential. Key success factors include strong analytical skills, a very structured approach, high reliability, and involving local teams. Her early intensive training as a quality manager especially enabled her to optimize business processes and consistently implement continuous improvement based on the Toyota Philosophy. Her greatest achievements so far include building a technical service organization in China, merging two service areas during a company merger, rolling out a new 'Software as a Service Predictive Maintenance Solution' in Europe, and successfully implementing a service management software (Salesforce).

Skills

Strategic Thinker
Using Ai Tools And Agents
Strong Understanding Of Quality Management & Change Management
Strategic Business Management
Creative Problem Solving
Service Optimization & Quality Management
Analytical And Structured Approach
Intercultural Collaboration & Leadership
Quick Comprehension
Digitization & Process Automation
Intercultural Competence
Results-Oriented Approach
Curious And Eager To Learn
P&L Responsibility & Kpi Analysis
Maintenance Strategies
Project Management

Languages

German

Native

English

Advanced

Education

Aug 2013 - Aug 2014

Danube University Krems, Austria

MBA in Business Management · Business Management · Krems an der Donau, Austria

Aug 2010 - Aug 2012

Fern University Hagen (HIMS e.V.)

Hagen Management degree program · Management · Hagen, Germany

Jan 1993 - Jan 1994

Evening High School of the City of Dortmund

Advanced technical college entrance qualification · Abitur · Dortmund, Germany

...and 1 more

Certifications & licenses

AI Officer

LUTOP Data Protection Academy

AI Manager

LUTOP Data Protection Academy

EU AI Act Essentials

AI Campus

Your Future in the AI Job Landscape

AI Campus

The Five Pillars of AI Ethics

AI Campus

IBM Fundamentals of AI

AI Campus

Machine Learning and Deep Learning with IBM

AI Campus

Natural Language Processing & Computer Vision

AI Campus

Building AI

University Of Helsinki

Elements Of AI

University Of Helsinki

Certified Practitioner Transactional Process Improvement

Veralto

Certified Practitioner Problem Solving Process

Danaher

Problem Solving Process – Train The Trainer

Danaher

Developing Successful Business Strategies

Haufe

Mentor Training

Center for University Didactics

ITIL V3 Foundation

AIMG-International

Change Management

Neulands Academy

Communication and Conflict Management

NRG Academy

EFQM Assessor

Manfred Jung Consulting

Professional Communication Skills

Neuland & Partner

Professional Leadership

Pro:Aktiv

Financial Management

RKW NRW

Quality Tools

Xerox

Facilitation

Metaplan

Visualization

Metaplan

Statistics

Experience

Total positions 16

Experience in Manufacturing 23 y

Avg length 2 y 2 m

Longest experience 6 y 11 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Interim Head of Service, Consultant, Trainer, Interim Manager, Central Europe Service Operation Manager

Main industries Manufacturing, Information Technology, Professional Services

Main business areas Customer Service, Operations, Sales

Qualifications

Highest degree Master

Certifications earned 25

Profile

Created

February 2025

Last Update

June 2026

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Frequently asked questions

Have questions? Find more information here.

Where is Beate based?

Beate is based in Kelkheim (Taunus), Germany.

What languages does Beate speak?

Beate speaks the following languages: German (Native), English (Advanced).

How many years of experience does Beate have?

Beate has at least 35 years of experience. During this time, Beate has worked in at least 16 different roles and for 11 different companies. The average length of individual experience is 2 years and 2 months. Note that Beate may not have shared all experience and actually has more experience.

What roles would Beate be best suited for?

Based on recent experience, Beate would be well-suited for roles such as: Interim Head of Service, Consultant, Trainer, Interim Manager, Central Europe Service Operation Manager.

What is Beate's latest experience?

Beate's most recent position is Interim Head of Service at Altendorf Group.

What companies has Beate worked for in recent years?

In recent years, Beate has worked for Altendorf Group, Beate Peters Consulting, Eaton Electric GmbH, Videojet Technologies GmbH, and MTS Systems GmbH.

Which industries is Beate most experienced in?

Beate is most experienced in industries like Manufacturing, Information Technology, and Professional Services. Beate also has some experience in Telecommunication and Energy.

Which business areas is Beate most experienced in?

Beate is most experienced in business areas like Customer Service, Operations, and Sales. Beate also has some experience in Logistics, Strategy, and Project Management.

Which industries has Beate worked in recently?

Beate has recently worked in industries like Manufacturing, Professional Services, and Energy.

Which business areas has Beate worked in recently?

Beate has recently worked in business areas like Customer Service, Sales, and Operations.

What is Beate's education?

Beate holds a Master in Business Management from Danube University Krems, Austria.

Does Beate have any certificates?

Beate has 25 certificates. Among them, these include: AI Officer, AI Manager, and EU AI Act Essentials.

What is the availability of Beate?

Beate is immediately available full-time for suitable projects.

What is the rate of Beate?

Beate's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.