Beate Peters - Interim Head of Technical Service, 35 Years

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Kelkheim (Taunus), Germany

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Experience

Jun 2025 - May 2026

1 year

Minden, Germany

Interim Head of Service

Altendorf Group

Strategic and operational leadership of the technical service organization
Improving all processes and workflows
Developing and implementing a service management IT tool, including an AI database, customer app and self-service portal

Feb 2025 - Present

1 year 10 months

Consultant, Trainer, Interim Manager

Beate Peters Consulting

Improving service efficiency
Digitalization and use of IT and AI tools
Building scalable structures
Developing service into a value driver

Aug 2024 - Feb 2025

7 months

Germany

Central Europe Service Operation Manager

Eaton Electric GmbH

Strategic and operational leadership of the technical service organization in Germany, Austria, Switzerland and Eastern Europe, covering field and depot service, technical support, escalation management, logistics, training and scheduling (>120 employees, plus >150 partner technicians)
P&L responsibility
Managing service partners
Responsible for compliance with service level agreements and remote service solutions
Continuous improvement of all processes and workflows
Tracking and monitoring key performance indicators

Jul 2021 - Jul 2024

3 years 1 month

Germany

Country Service Manager Germany and Austria

Videojet Technologies GmbH

Strategic and operational leadership of the technical service organization in Germany and Austria, covering field and depot service, technical support, escalation management, logistics, training and scheduling (>70 employees)
Continuous improvement of all processes and workflows, including identifying and monitoring KPIs in line with the Danaher Business System
P&L responsibility
Close collaboration with central service teams in the USA to standardize and develop new service offerings
Creating and implementing marketing activities to support the sale of service products
Responsible for the content of and compliance with service level agreements and remote service solutions

Jul 2014 - Jun 2021

7 years

Germany

Service Field Account Manager

MTS Systems GmbH

Proactive support for all after-sales customers
Actively selling service solutions to major accounts and managing relationships with their decision-makers
Territory planning, including customer contact planning and implementation in Salesforce
Preparing and negotiating maintenance plans
Preparing and negotiating proposals for the comprehensive operation of test systems and service contracts, including pricing calculations and risk analysis
Responsible for service business development in Germany
Regular forecasting and monitoring of results
European special assignment: Specialist for the “Echo Intelligent Lab” product, a “Software as a Service Predictive Maintenance” solution that helps MTS customers optimize processes and manage their laboratories

Jan 2013 - Jun 2014

1 year 6 months

Darmstadt, Germany

Service Manager Instron Germany/Austria & IST Global Support

Instron Deutschland GmbH / Instron Structural Testing GmbH

Merged the service organizations of Instron and Instron Structural Testing
Led the technical service teams in Germany and Austria, both operationally and strategically, including Field and Depot Service, Tech Support, escalation management, logistics, training, scheduling, and service sales (>50 employees)
Provided global technical support for Instron Structural Testing products
Actively sold Service Solutions to major customers and managed relationships with their decision-makers
Responsible for technical pre- and post-sales support for all customers in the region
Continuously improved all processes and workflows, including identifying and monitoring KPIs
Created and implemented marketing initiatives to support the sale of service products
Responsible for the content of Service Level Agreements and ensuring compliance

Jan 2012 - Dec 2012

1 year

Pfungstadt, Germany

Service Business Manager Germany / Austria

Instron Deutschland GmbH

Led the technical service teams in Germany and Austria, both operationally and strategically, including Field and Depot Service, Tech Support, escalation management, logistics, training, scheduling, and service sales (>20 employees)
Responsible for technical pre- and post-sales support for all customers in the region
Continuously improved all processes and workflows, including identifying and monitoring KPIs
Created and implemented marketing initiatives to support the sale of service products
Responsible for the content of Service Level Agreements and ensuring compliance

Dec 2007 - Sep 2011

3 years 10 months

Dietzenbach, Germany

Director Technical Services EMEA / APAC

Rimage Europe GmbH

Led technical service teams across APAC and EMEA, both operationally and strategically, including Field and Depot Service, Tech Support, escalation management, logistics, training, and scheduling (>25 employees)
Built the technical service organization in China
Established third-party service providers in various countries in Europe and Asia
Responsible for technical pre- and post-sales support for all customers in the regions
Continuously improved all processes and workflows, including identifying and monitoring KPIs
Responsible for the content of Service Level Agreements and ensuring compliance
Negotiated and finalized SLAs with Key Accounts and OEMs
Defined and maintained the service portfolio, including its content and pricing

Jul 2006 - Nov 2007

1 year 5 months

Frankfurt, Germany

Head of Employee Development and Training

Ricoh Deutschland GmbH

Led the Employee Development and Training department (5 employees)
Delivered all technical and sales training
Developed and implemented the training portfolio based on an organizational needs analysis
Developed training for the target groups: direct employees and employees of Ricoh dealers
Created employee development plans
Developed a competency model for sales and service positions
Completely redesigned sales training for new hires
Achieved IITT Gold certification for the training department and CTT+ certification for all trainers

Aug 2003 - Jun 2006

2 years 11 months

Frankfurt, Germany

Head of Service Consulting

Ricoh Deutschland GmbH

Provided professional and disciplinary leadership for the Service Consulting department (8 employees)
Actively managed relationships with Ricoh Deutschland dealers across all service management areas
Advised managing directors on developing and professionalizing dealers’ service departments, including business, process, and technical matters
Managed escalations for dealer service cases
Delivered workshops to support the development of dealer employees
Helped shape and implement Ricoh’s indirect service strategy
Evaluated new specialist dealers and system integrators

Sep 2001 - Jul 2003

1 year 11 months

Bonn, Germany

Head of Internal Key Account Management MVW & Partner

Deutsche Telekom AG

Disciplinary and functional management of offer and account management for the service wholesale relationship between Telekom headquarters and its subsidiaries
Set up the department, including recruiting employees
Negotiated delivery and service agreements
Prepared the annual forecast and monthly rolling forecasts
Sourced and managed Third Party Maintenance partners to complement the B2B service portfolio
Negotiated and signed contracts with Third Party Maintenance partners

Jul 2000 - Aug 2001

1 year 2 months

Bonn, Germany

Sales and Distribution Support Specialist

Deutsche Telekom AG

Product management and marketing for B2B services
Developed, managed and monitored service products for Telekom AG business customers
Supported account managers at branch offices and assisted them with sales
Developed and ran marketing initiatives to increase service sales
Worked closely with Marketing to create materials, brochures and presentations showcasing the service portfolio

Feb 1999 - Jun 2000

1 year 5 months

Neuss, Germany

Manager, Service Marketing & Customer Loyalty

Xerox GmbH

Managed service marketing and service product management
Analyzed market research results
Developed, managed and monitored service products
Created and ran service marketing campaigns
Served as the Service liaison to product management for copiers and printers
Ran campaigns to reduce the number of older machines in the market
Managed the refurbishing and remanufacturing process
Supported bids and tenders on logistics and manufacturing matters, including advance planning for on-time delivery
Member of the Customer Service Operation Management group, coordinating technical service capabilities

May 1996 - Jan 1999

2 years 9 months

Frankfurt am Main, Germany

Quality / Customer Satisfaction Manager

Xerox GmbH

Implemented the Total Quality Management strategy at branch offices
Delivered quality training for all employees
Reviewed all branch office business processes, including root cause analysis, identifying areas for improvement, defining improvement measures and monitoring their implementation
Prepared EFQM (Xerox Management Model) audit documents
Analyzed customer satisfaction survey results
Developed and implemented a customer loyalty model (Loss-Prevention Process)
Conducted and analyzed the employee survey
Supported all managers in defining and implementing improvements based on employee survey results
Led project teams focused on process improvement
Contributed to the delivery acceleration project and coordinated implementation of the pilot project

Nov 1995 - Apr 1996

6 months

Bochum, Germany

Service Support Specialist

Xerox GmbH

Technical product specialist for printing systems
Resolved technical escalations as 2nd Level Support for all service technicians
Communicated technical updates to all service technicians
Analyzed system fleet usage to identify weaknesses
Defined and implemented measures to improve system uptime
Provided functional and organizational coordination of the branch office 2nd Level Support team

Feb 1991 - Oct 1995

4 years 9 months

Bochum, Germany

Customer Service Technician

Xerox GmbH

Technical field service for copiers and printing systems
Performing installations, maintenance and repairs
Providing comprehensive service support for assigned key accounts
Covering for the District Service Manager

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Manufacturing, Information Technology, Professional Services, Telecommunication, and Energy.

Manufacturing

Information Technology

Professional Services

Telecommunication

Energy

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Customer Service, Operations, Sales, Logistics, Strategy, and Marketing.

Customer Service

Operations

Sales

Logistics

Strategy

Marketing

Summary

A customer-, employee- and process-oriented leader with a strong curiosity and passion for continuous improvement. She has used her skills in strategy development, change management and intercultural collaboration to achieve outstanding results across various business models. Many years of experience in global companies (mostly US-based), with responsibilities for EMEA and APAC across various technical and commercial functions. Builds teams with a focus on strong employee engagement and maximizing employee potential. Key success factors have been strong analytical skills, a highly structured approach, great reliability and the involvement of local teams. Early in her career, intensive training as a quality manager gave her particular expertise in optimizing business processes and consistently implementing continuous improvement based on the Toyota philosophy. Her greatest achievements to date include building a technical service organization in China, combining two service areas as part of a company merger, rolling out a new “Software as a Service Predictive Maintenance Solution” in Europe, and successfully introducing service management software (Salesforce).

Skills

Strategic Thinker
Use Of Ai Tools And Agents
Strong Understanding Of Quality Management And Change Management
Strategic Business Leadership
Creative Problem-Solving
Service Optimization And Quality Management
Analytical And Structured Approach
Intercultural Collaboration And Leadership
Quick Learner
Digitalization And Process Automation
Intercultural Skills
Results-Oriented Approach
Curious And Eager To Learn
P&L Responsibility And Kpi Analysis
Maintenance Strategies
Project Management

Languages

German

Native

English

Advanced

Education

Aug 2013 - Aug 2014

Donau Universität Krems Österreich

MBA Business Administration · Business Administration · Krems an der Donau, Austria

Aug 2010 - Aug 2012

Fernuniversität Hagen (HIMS e.V.)

Hagener Abschlussstudium Management · Management · Hagen, Germany

Jan 1993 - Jan 1994

Abendgymnasium der Stadt Dortmund

University of Applied Sciences Entrance Qualification · Abitur · Dortmund, Germany

...and 1 more

Certifications & licenses

LUTOP Datenschutz Akademie

EU AI Act Essentials

KI Campus

Your Future in the AI Job Landscape

KI Campus

The Five Pillars of AI Ethics

KI Campus

IBM AI Fundamentals

KI Campus

Machine Learning and Deep Learning with IBM

KI Campus

Natural Language Processing & Computer Vision

KI Campus

Building AI

University Of Helsinki

Elements Of AI

University Of Helsinki

Certified Practitioner Transactional Process Improvement

Veralto

Certified Practitioner Problem Solving Process

Danaher

Problem Solving Process – Train The Trainer

Danaher

Developing Successful Business Strategies

Haufe

Mentor Training

Zentrum Für Hochschuldidaktik

AIMG-International

Change Management

Neulands Academy

Communication and Conflict Management

NRG Academy

Manfred Jung Consulting

Professional Communication Skills

Neuland & Partner

Professional Leadership

Pro:Aktiv

Financial Management

RKW NRW

Quality Tools

Xerox

Facilitation

Metaplan

Visualization

Metaplan

Statistics

Experience

Total positions 16

Experience in Manufacturing 23 y

Avg length 2 y 3 m

Longest experience 6 y 11 m

Global experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Interim Head of Service, Consultant, Trainer, Interim Manager, Central Europe Service Operation Manager

Main industries Manufacturing, Information Technology, Professional Services

Main business areas Customer Service, Operations, Sales

Qualifications

Highest degree Master

Certifications earned 25

Member since

February 2025

Last update

October 2026

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Frequently asked questions

Have questions? Find more information here.

Beate is based in Kelkheim (Taunus), Germany.

Beate speaks the following languages: German (Native), English (Advanced).

Beate has at least 35 years of experience. During this time, Beate has worked in at least 16 different roles and for 11 different companies. The average length of individual experience is 2 years and 3 months. Note that Beate may not have shared all experience and actually has more experience.

Based on recent experience, Beate would be well-suited for roles such as: Interim Head of Service, Consultant, Trainer, Interim Manager, Central Europe Service Operation Manager.

Beate's most recent position is Interim Head of Service at Altendorf Group.

In recent years, Beate has worked for Altendorf Group, Beate Peters Consulting, Eaton Electric GmbH, and Videojet Technologies GmbH.

Beate is most experienced in industries like Manufacturing, Information Technology, and Professional Services. Beate also has some experience in Telecommunication and Energy.

Beate is most experienced in business areas like Customer Service, Operations, and Sales. Beate also has some experience in Logistics, Strategy, and Project Management.

Beate has recently worked in industries like Manufacturing, Professional Services, and Energy.

Beate has recently worked in business areas like Operations, Customer Service, and Logistics.

Beate holds a Master in Business Administration from Donau Universität Krems Österreich.

Beate has 25 certificates. Among them, these include: AI Officer, AI Manager, and EU AI Act Essentials.

Beate is immediately available full-time for suitable projects.

Daily rate distribution

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Daily rate avg. 860 €

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Median rate 880 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Calculated based on our freelancers’ daily rates as of 7 Nov 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.