Christian Fritsch-Architecture Management
Check rate
Experience
Architecture Management
Agency
Expert for the agency's architecture management area
Support for standardizing the agency's IT landscape
Further development of architecture management
Shaping the agency's business architecture
Restructuring, managing and maintaining all IT assets
Support for creating a unified software asset management and CMDB
Creation of a unified document management (e-file)
Transition of documents into a central DMS structure
Link between architecture management and the internal department's business process management
Support in drafting strategic and tactical development plans
Organizing communication with key stakeholders
Support in conception, organization and coordination of the architecture office to be built
Guidance and consulting throughout the entire architecture management process
Consulting the agency's divisions on architectural topics and their framework conditions
MS Office, Windows 10, VBA
ITIL, TOGAF, PowerBI, Kanban, Scrum
In-house government tools
Open Touch Conversation, Webex, Wire, BDBOS
MS SharePoint, JIRA, Confluence
ARIS, ArchiMate, BPMN
Service Engineering / Change Management
Provider
IT service engineer
Change management of changes created by or required from the provider's perspective
Workplace management
Management of external service providers
Maintaining the supported portfolio for end devices and accessories in collaboration with the provider
Maintaining the CMDB in ServiceNow using CSDM, in collaboration with the provider
Approving updates
Implementation of special systems
Defining the client design in collaboration with the provider
Maintaining the IT shop
Procurement and management of public certificates from external providers for computer authentication and S/MIME
Procurement and implementation of certificates using the PKI
Participation in "moving PKI as a service (SaaS) to the cloud"
Permission concept for file services
Maintaining the IT shop (SSR)
Coordinating configuration changes with the provider
Approving updates
Planning requirements for hardware, software and licenses in collaboration with the provider
Maintaining license management (controlling the license portfolio, pool and all attributes in SAM)
Defining architecture and technical performance parameters in collaboration with the provider
MS Office, Windows 10
Teams, VDI
ITIL
Proprietary tools
JIRA, ServiceNow, CSDM
Deployment Management
Insurance
Deployment manager in an insurance company
Creating the deployment roadmap based on the release plan
Organizing deployments and scheduling deployment dates including dependencies with the test environment manager, test manager and project managers
Carrying out deployments on test and acceptance environments and monitoring and troubleshooting them
Updating certificates
Coordinating test data management and deriving functional requirements for the technical configuration of environments
Creating deployment orders for external data centers
Ensuring technical smoke tests to guarantee the environment is ready for functional pre-tests
Establishing and managing deviation processes, conducting root cause analyses, developing problem resolution plans and implementing sustainable improvements
MS Office 365, Windows 10
MS Teams
UCD, Jenkins
JIRA, Confluence, ServiceNow
Change Management and Document Management
Agency
Leading change management
Preparing the implementation of a DMS (e-file) (forming various committees, boards, steering committees, etc.)
Establishing and continuing change management
Introducing various control bodies (CABs, IT PMO, etc.)
Introducing various control mechanisms (creating/extending various approval and governance processes)
Technical leadership in developing solution approaches and concepts
Implementing the processes/mechanisms/committees digitally (project management: implementation in JIRA)
Managing the license pool in coordination with release management
Communication with customer contacts in close coordination with internal teams
Coordinating, organizing and controlling work packages towards the IT PMO
Documentation in Confluence
Project controlling (collecting statistics related to CM)
Stakeholder management
MS Office, Windows 10, VBA
ITIL, Kanban, Scrum
In-house government tools
BDBOS, Wire, Webex, Open Touch Conversation
Confluence, JIRA
Project Management "P3000.V2"
Data Processing Center
DPC project lead and central team manager
DPC project lead and central team manager for internal project management in "P 3000 V.2" according to PRINCE2
Support in creating project, phase and, if needed, exception plans using ServiceNow project management
Populating ServiceNow project management with projects from MS Project
Technical leadership in developing solution approaches and concepts
Communication with customer contacts in close coordination with the customer relationship manager and project manager
Coordinating, organizing and controlling work packages and service delivery teams
Documenting project control activities by creating necessary minutes and tracking agreed decisions
Project controlling (supporting activities for planning, measuring and controlling projects in terms of timelines, efforts and project progress) in the area of responsibility
Conducting quality and risk management in the area of responsibility
Performing the transition to a new IT infrastructure
MS Office 365, Windows 10
Webex
Pipe+
PRINCE2
DPC internal tools
Multi-project and transition management Windows 10, Office 365 rollout and document management
Drugstore chain
Project lead Windows 10 rollout (agile project development)
Implementation of the defined client design for Win10 1909
Creation of release-specific rollout plans and SOPs
Planning, concept and build of the complex IT project “Windows 10 rollout”
Hands-on troubleshooting of technical issues (GPOs, CISCO VPN remote access, VLAN, WLAN and LAN, user profiles, Outlook, etc.)
Hands-on troubleshooting (guidelines (how-to), webinars, office hours, blogs, wiki)
Coordination of internal teams and external resources
Optimization/creation of defined rollout processes and resource planning for mass rollouts
Backup and restore scripts in the rollout
Querying SQL Matrix databases
Querying AM/ALM application lifecycle management (application and license management)
Ensuring quality standards
Weekly reporting and status presentations
Support in technical support for some “application owners”
SPOC for the entire rollout
Risk management and communication with stakeholders
Ticketing with Jira and Confluence
Queries with PowerShell
Preparing Win10 packages for the in-place upgrade to 20H2
Time and billing management with “timr”
MS SharePoint, Matrix42 Software Asset Management
MS Office 365, Windows 10, Azure, OneDrive and SharePoint
VPN and PowerShell
Skype for Business, MS Teams, OneDrive
Ticketing and project management with Jira, Kanban, MS Project, PowerBI
Workspace One (WS1)
ITIL, Matrix42 Empirum and SAM, Avaya Client, SOP (Standard Operating Procedure)
Project management SC2020
Federal Employment Agency
Operations management Service Center 2020, project support SC2020
Leading the team to support operations of Service Center 2020 as interim operations manager
Monitoring complex IT processes and optimizing ticketing processes
Ensuring compliance with One Incident processes according to ITIL
Compliance with agreed SLAs, risk management
Organization and further development of incident and problem management processes with the client -> business process modeling/process definitions (BPMN)
Ensuring IT operations (Skype for Business -> SC2020)
Daily reporting to management
Project management towards milestones and wave-based rollouts
Creation of configuration sheets for roles & rights (role catalog), as well as configuration sheets for the SC2020 implementation in each wave
Ensuring quality standards
MS Office 365, Windows 10, PHP
Skype for Business and VoIP
Ticketing with ARS and OTRS
Project management with Jira, MS Project
ITIL
Multi-project management ICAS1
Volkswagen
Multi-project management digitalization - ICAS-1 control function integration (agile rollout)
Managing and supporting software integration and infrastructure of function tandems from Tier 1 and software sub-suppliers
Identifying and closing gaps in overall system integration of individual functions, risk management
Optimizing processes in project and delivery management (ensuring on-time delivery of applications to meet project milestones, as well as components and accessories)
Creating and optimizing SOPs
Organizing integration and commissioning workshops
Creating work packages
Maintaining ICAS data sets (SQL)
Weekly reporting to management (creating and maintaining analysis matrices and presentations)
Constantly updating the stakeholder matrix
Document management
Compliance with customer guidelines
Monitoring complex IT processes
MS SharePoint and various intranet databases
MS Office 365, Windows 10, Bitlocker
Cisco Webex, VPN, Citrix
Skype for Business and VoIP
Volkswagen tools/methods, Doors, ERP (SAP), ERP (MS Dynamics), SharePoint
Ticketing with Jira and ServiceNow
ITIL, SAFe, Scrum, SOP (Standard Operating Procedure), UML, Kanban, XP, Agile
Project, transition and digitization management (DevOps)/ITSM rollout
Deutsche Bank
Implementation and deployment of applications into the “Deutsche Bank” environment, as well as server migrations
Agile project and transition management (leading complex IT projects for maintenance and further development of software and infrastructure at Deutsche Bank, as well as changes to existing IT services)
Optimizing SOPs
Business service - coordination of various (international) teams to carry out the deployment process for applications and servers -> managing service providers and coordinating with the client
Creating, evaluating and “pushing through” changes with ServiceNow/dbUnity in the advisory board. Coordinating the changes within the board's committee
Automating server infrastructure in connection with application APIs
Digitizing service reporting of various KPIs (incident, problem, change, etc.)
Monitoring, implementation and deployment including dependencies (SEPA payment, etc.)
Single point of contact -> weekly reporting to management (creating presentations)
Creating mind maps and work packages
SPOC between application lifecycle management (AM/ALM), software asset management (SAM) and license management and the application owners
Co-managing software assets with ServiceNow Asset Management
Initiating the restructuring of deployment process automations and process definitions, and their dependencies (e.g., CyberArk, Nexus, REST API, FRS, CMDB, firewall, group policies (GPO)), and the resulting reintegration of outsourcing parts (deployment from India back to Germany)
Stakeholder management and knowledge transfer
Implementation and further development of services in ServiceNow (SNOW) across environments (dev, int, and prod)
Implementation of additional IT service management services (BSM - Business Service Management)
Continuous development of the ITSM system (Jira and ServiceNow)
Ensuring quality standards and compliance (test management)
Implementing and rolling out test case definitions and necessary tool adjustments
Translating IT language for non-technical audiences
Ticketing with Jira and BMC
Adobe Campaign, BIC Investigator, BSL, Apache, Tomcat, Java, SharePoint, etc.
MS SharePoint (intranet)
MS Office – later MS Office 365, Windows 10, Bitlocker, PHP, VBA
Skype for Business and VoIP, Cisco Webex
Servers and virtualization (VMware, Docker), Citrix, Kubernetes
Bank-specific tools/methods, business process modeling (BPMN), workflow analysis/optimization
UC4, Jira, Confluence
dbUnity (ServiceNow + CSDM -> project, incident, problem, and change management)
Mindjet MindManager, SOP (Standard Operating Procedure), ITIL, Scrum, Agile
SAM and Azure
Enterprise project and transition management (DHP)/ITSM (DevOps)
Ford
“Agile project and procurement management” -> rollout -> migrations, implementations and deployments of Ford servers (DELL + HP) and clients worldwide (Windows 10, Unix, Linux, Solaris (C3P), physical and virtual), digitizing approval processes
Co-planning the smooth relocation or transition of the IT system from one landscape to another (data center move) (transfer of networks, hardware, etc.)
Application management (AM/ALM) (DevOps), support of various applications in preparation for implementations
Requirements analysis (requirement engineering)
Multi-project management
Optimizing communication processes
Implementing and rolling out new processes for test cases, or adapting existing processes
Business services - delivery and deployment management (coordination of international teams) and hands-on test management
Stakeholder management
Further development of IT service management processes (incident, change, release, asset management, etc.)
Tracking orders, shipping and delivery, engineering
Project reporting (weekly, monthly to Ford Germany and the USA)
Checking networks (WAN/LAN/WLAN) in the individual branches for clean deployment (OUs, GPOs, ports, etc.) including QoS (quality of service) and MDT (Microsoft Deployment Toolkit)
Checking and maintaining VLANs
Implementing and administering Webex and Skype for Business
Documenting workflows, process definitions and individual projects. Mapping these in ServiceNow
Building an internal CMDB with ServiceNow and CSDM
Ticketing and change management
Ensuring compliance and reviewing security policies
Risk management
Creating and optimizing existing standard processes (SOP)
Conflict, stakeholder and business service management
Translator of IT language for non-IT people
IPMA
MS Windows Server 2003 – 2012, Windows 7/10, Safeguard/Bitlocker, FRS
VMware ESX and vCenter, jump server, terminal server
SuSe Linux 10 and 11, C3P
Ford internal tools/methods, Bitbucket, ERP (MS Navision and SAP)
MS SharePoint (intranet), CMDB
MS Office, Visio, OneNote, Apache, Java, Tomcat, Wildfly
Cisco, Webex and VoIP, OneDrive, Azure and AWS
ITIL, Scrum, Kanban, OOA & OOD, Agile
VDI, NetApp, Pure, VMware, Shell, PHP
Ticketing with BMC Remedy and ServiceNow + CSDM (eBonding, incident, problem and change management)
Mindjet MindManager
Project/Transition Management (IAM Implementation), Rollout
Tchibo
Introduction of Quest One Identity Manager
Supporting technical implementation (integrating IAM with various target systems via interfaces): SAP (ERP and HR), MS Active Directory, non-SAP, Global Data Synchronisation Network (GDSN)
Reporting and monitoring the project and requirement engineering and stakeholder management
Virtualization of test systems (VMware)
Documenting dependencies of various IT systems (MS Dynamics CRM, AD, SAP HR, etc.) as well as diverse dependencies (group policies, firewalls, etc.)
Checking network (permissions, etc.)
Introducing the role and rights concept for IAM
Restructuring and digitization in organizational development
IPMA
SOP, ITIL, SCRUM, OOA & OOD, business process modeling (BPMN)
Cloud
Cisco Integrator Package C60 and VoIP, Citrix, Jump Server
MS Office, Windows 10, PowerShell, Skype
DELL Quest Identity Manager (IAM)
Partial Project Management (Migration to Win7)
Federal Employment Agency
Partial coordination of application projects (from software registration through QA to production)
Requirement engineering
Cataloging existing applications, analyzing feasibility of packaging with help of packagers
Maintaining cataloged applications regarding releases
Problem, risk, and quality management in the application area (ITIL)
Reporting and monitoring application approvals, reviewing software flows
Supporting the respective application or product owners (considering old, new, or modified business applications, GPOs, etc. on the client)
Organizational development in application processes (licenses, rollouts/migrations, etc.)
Project management for client operational support (mobile workstations and desktops) nationwide in the current environment and the new one (Win7)
Monitoring network traffic of individual devices or device groups, as well as departments, in preparation for rollout
Windows deployment (SCCM, OSD)
Assisting with setting up printer environments on server and client sides
Supporting UHD in migration (2nd and 3rd level support for user and system support under Windows7)
Managing service providers (Microsoft, etc.)
Troubleshooting (IE <-> SharePoint (Intranet))
Agency-specific tools, etc.
IPMA, MS Office, MS Lync, Cisco VoIP, BMC Remedy ARS, HP tools, SkyDrive (later OneDrive), VMware, PowerShell, CMDB, Windows
Project Management
Telefonica
Supporting the introduction of Lean Six Sigma
Planning for operations & excellence
Supporting internal and external communication, as well as all escalation paths
Setting up and documenting process and reporting structures
Creating and organizing workshops
MS Office, O2's own tools, Scrum, Lean Six Sigma, Cisco VoIP, MS Webmeeting
Support in incident and problem management for the Windows 7 rollout
University Psychiatric Clinics
Migrating from WinXP to Windows 7, and Office 2003 to 2010
Software deployment with Matrix Empirum
Testing applications
Migrating the print environment
Testing migrations from Exchange 2007 to 2010
MS Office, Win7, ITIL, MS Exchange
2nd Level Support
German Federal Railway
Migrating the DB from Win2000 to Vista, Office 2003 to 2010 >30000 clients
Deployment with HP Insight Manager, ACAT, and Clientchecker
Ticketing with BMC Remedy ARS
Supporting printer environments and network permissions (proxy, ports, etc.)
Reviewing requirement specifications (server)
Troubleshooting (firewall, GPOs, etc.)
Monitoring with SCOM and SCCM
Monitoring "FreeFlow Accxes Control" (print management by Xerox)
License management with Managedsoft
Monitoring recoveries and Citrix
Fixing infrastructure issues, QoS (Quality of Service)
HP Insight, proprietary railway tools, BMC Remedy ARS, SCOM, SCCM
Solution Architect Rollout and Project Management/ITSM
Federal Office of Information Technology and Telecommunications
Migrated the federal administration to Windows 7 and Office 2007 on over 40,000 clients
Processed and implemented various migration procedures
Project management according to Hermes
Coordinated migrations (hardware delivery, support, floorwalker, onsite support, etc.), including management of service providers
Risk management related to the above points
Reporting and creating cost analyses, coordinating stakeholders
Optimized business processes and modeling with ARIS (BPMN)
SW deployment (SCCM, MS Office Automation Operation Platform 2010)
Migrated Exchange servers from 2007 to 2010 (in a team)
Created new and optimized existing processes
Updated communication and escalation management
Migrated printer environments across Switzerland, checked network segments and user permissions
Application management and support, change management
License management
Group and repository analysis for the department
Cleaned up and consolidated groups and repositories of the respective offices, and adjusted group policies
Introduced disk encryption (Bitlocker) and file services, managed MAP operations, and ensured endpoint security
SCCM, MS Office Automation Operation Platform 2010, Windows Server, HERMES, MS Office, MS Project, BMC Remedy, Mindmanager, Cisco VoIP and Webex, VMware, Citrix
IT Project Management and "hands-on"
Panasonic Automotive Systems Europe
Software deployment (Symantec Ghost, Acronis SnapIn) aiming to migrate to SCCM
Adapted SAP login scripts
Server consolidation and virtualization
Migration to Office 2010
Set up BlackBerry Enterprise Server 5
Integrated mobile phones from various providers
Encrypted using TrueCrypt and Bitlocker
Monitored SCOM agents
Monitored print servers
Final tests for Exchange migration from 2007 to 2010
Implemented Citrix and endpoint security
Symantec Ghost, Acronis, BlackBerry Enterprise Server, SCOM
IT project management and "hands-on" in rollout
Chemie + Transport & Logistics (ABC-Expand)
Advised the client on Win7 and Server 2008 migrations
Created ROIs and identified cost drivers
Set up communication and escalation management
Planned WAN/LAN and network components, and set up printer environments (print servers, network printers, etc.)
Planned user permissions in the network, proxy, and firewall (port forwarding, etc.)
Created virtual environments (VMware)
Set up file services, VoIP, and printing
Controlled budgeting
Replaced the ERP system (Datev) with MS Dynamics CRM + AX with Microsoft support
Project management for Windows7 migration according to ITIL on FAPs and MAPs
Revised group policies and permissions
Set up the print management "PrinterAdmin"
Set up remote access via VPN
Set up and expanded the ERP system "CSB"
Coordinated interface programming with various transport companies and Florechemie
Adjusted AD, etc.
Monitored IT security policies and overall IT monitoring
Migrated to MS Office 2010 and IE8
Set up license management with Miss Marple
Created training concepts and requirement specs (network, server, etc.)
MS Office, ITIL, Cisco VoIP, MS Exchange, Windows Server
Identity Management
Avanade
Integrated the existing IT infrastructure into IDM
Administered Microsoft Identity Lifecycle Manager 2007
Monitored defined processes in ILM
Migrated SAP identities into IDM
Connected ERP (SAP) to IDM
Administered Omada 6.2
Optimized IT infrastructure (file and permission management)
Documented business processes in ARIS (BPMN)
Administered DFS, AD, etc.
IPMA, MS Office, Cisco VoIP, PRINCE2, Omada, MS Identity Lifecycle, MS Windows
Operations
RTC (Bern Cantonal Bank)
Supported daily operations (SIM, Symantec SAV, Symantec Endpoint Protection, ticketing with ARS)
Checked specific areas of the IT infrastructure
Client controlling >5000 with SCOM (FAPs and MAPs)
Supported processes with ArisPlatform
Symantec SAV, HP SIM, MS SCOM, Aris
IT-Consulting
Campus Computersysteme
Virtualizations with VMware vSphere 4.1
VisionCore, support software for VMware
Backup and disaster strategies with Syncsort
Design of MS Forefront
Introduction of Windows 7
MS Forefront, VMware vSphere 4.1, Win7
Operations / Rollout
T-Systems
Project management according to HERMES
Reporting and controlling time-dependent executions of software distributions on Windows Server 2003/2008, WinXP, Win Vista, as well as MS Office 2007 (>10000 clients, FAPs, and MAPs)
IT management and software management with Empirum 2005/2008
Maintenance of the network cluster (monitoring traffic on proxies, switches, etc.), then planning the deployments
Risk management (Plan "A", "B" + "C"), as well as cost factors and resource requirements
Creating requirement specifications for the new servers (e.g., blade)
Customizing the packages
Creating operation manuals
Maintaining the document management system "My Workroom"
Partial service modeling with ArisCentraSite
MS Project, MS Office, Cisco, VoIP and Webex, VMware vSphere 4.1, HERMES, Matrix42 Empirum, WISE, Orca, Aris
Software management, HP Radia (HP OpenView)
BWI
Administration (Patching, packaging, distribution, etc.)
Ticketing
Documentation of packages
Monitoring of the printer rollout
HP Radia, Ultra Edit
Project Manager for Rollout Preparation >50000 Clients
RWE und Société Luxembourgeoise de Centrales Nucléaires
Change management according to ITIL: standardized methods and procedures for implementing IT changes
Adjusting IT infrastructure concepts, priority: SQL databases and Exchange servers
Planning and coordinating the implementation of changes. Monitoring and reporting on implementation
Reviewing and finalizing RfCs (Requests for Changes)
Release management: documenting scope and changes, especially rollback procedures
Quality controls and performance tests of the clients
Project coordination and alignment: reporting, milestone reporting, coordination with other project teams
Service level management: negotiating SLAs with consideration of OLAs and underpinning contracts
License management with Matrix42
Planning and controlling of other projects (upgrade of client operating systems to Vista, migration from Lotus Notes to Exchange 2007)
Application analysis and quality management regarding packaging (WISE, Empirum, etc.)
Preparation for the introduction of VoIP
ITIL, MS Office, MS Project, Mindmanager, Lotus Notes, Cisco VoIP, Matrix42
IT Trainer
Bayer
- Training topics: MS Excel 2007 (pivot tables, data import and export, data analysis, matrix, etc.)
IT Trainer
Deutschlandfunk
- Training topics: MS Excel 2007 (spreadsheet calculations with pivot tables, matrix, database import and export)
Project Manager, Systems Engineering and IT Trainer
ABC-Expand
Designing the new IT infrastructure, creating architecture concepts, project management according to ITIL
Deploying desktop PCs and laptops (>2000)
Integrating application systems and platforms into the IT infrastructure
Setting up new file services (DFS, etc.) and the print farm (print servers, management, etc.)
Designing and building the printer environment with CZ PrintJob Tracker
Migrating from XP to Vista considering security policies
Planning all emergency measures and conducting risk analyses
Setting up and integrating Datev (business accounting and tax)
Setting up multi-VPN and Windows Server clusters in the data center
Designing a new training network (approx. 400 clients)
Virtualizing hosted servers (VMWare ESX, HyperV) with various operating systems
Administering the VMs with NetApp SnapManager for Virtual Infrastructure
Designing and setting up video conferencing and VoIP
Standardizing individual processes according to ITIL
Setting up SLAs, ticketing, budget controlling
License management with Desktop Inventory (Peregrine)
IT management with SCOM 2007, software delivery with Empirum
Developing backup strategies (Symantec, Veritas, NT Backup) and security strategies (WatchGuard, McAfee ePO)
IT trainer for MOC 70-294 (Windows Server 2003 AD Infrastructure) and MOC 70-293 (Network Infrastructure)
MS Office, Cisco VoIP, ITIL, MS Windows, Cisco managed switches, MS SCOM, VMWare ESX, Peregrine, Empirum, Veritas Backup Exec, McAfee ePolicy
Project Manager for Software and Hardware Rollout (>140,000 clients)
BWI
Leading approx. 15 people
Planning the rollout (WinXP and Win7, as well as MS Office 2003 and 2007)
SPOC (Single Point of Contact)
Supporting marketing (presenting products through kickoffs, developing individual solutions)
Reporting and managing with MS Project 2003 (milestone reporting, time zone reporting)
Managing process organizations (PZOs): co-developing management, information, and logistics processes, optimizing workflows
Realization organizations (RealOrgs): implementing the SASPF project, transferring administrative and logistical processes into SAP
Introduction organizations (EFOs): deploying the software through established processes in the affected units
Finalizing rollout preparation (planning WAN, LAN, IT peripherals)
Conducting risk analyses and adapting to the security policies of the Bundeswehr and BWI
Ensuring PKI in the new WAN (AD synchronization)
Migrating and integrating telecommunication systems (Alcatel)
Supporting the creation of requirement specifications (network and servers)
Documenting ITIL-oriented processes (BPMN)
IPMA, MS Office, Cisco VoIP, Cisco CTS 500, ITIL, COBIT
Project Leadership Team
Bundeswehr
- Leading approx. 26 people
- Migrating the database from Win2000 to Vista, Office 2003 to 2010 for >30000 clients
- Analyzing the IT infrastructure, creating infrastructure concepts (routing, VLANs, etc.) and operation manuals
- Project and process management according to ITIL
- Planning disaster recovery management and documenting worst-case scenarios
- Setting up new file services and software deployment with Empirum
- Building a data center and a MS Windows Server 2003 environment (22 servers, 13 Unix servers, 800 clients)
- Designing the AD and building the ESX server farms
- Setting up VoIP and integrating Linux servers/SAN in the WAN
- Administering MS WSUS, ManageSoft, SCOM 2007, SCCM
- Integrating legacy SQL databases
- Implementing overarching security (Shavlik, TrendMicro, Symantec) according to ISO 27001
- Deploying identity management with ISIP and synchronization between AD and OpenLDAP (MS ILM 2007)
- Managing Utimaco Safeguard Enterprise FDE on laptops
- Following best practices with ITIL and COBIT
Project Leadership Team
CeNTech
- Implementing and integrating infrastructure services: nameservers (DNS Bind), proxy servers (HTTP, FTP, Squid), anti-spam (greylisting, SPF)
- Implementing and integrating firewalls: Checkpoint on Nokia Security Platforms, Sidewinder, Trend Micro (IMSS)
- Implementing certification authorities (MS Certificate Server) and administering registration authorities (CMS)
- Administering directory and validation services
- Implementing Lotus Notes databases (Domino) into MS Exchange Server 2005
- Migrating to SQL Server 2005 and co-administering the SQL databases
IT Trainer
Integrata AG
- Topic: Security in an MS Windows Server 2003 environment
Virtualization Project Manager
Bundeswehr
- Managed about 35 people
- Built large server environments using VMware for training on clusters, redundancy, backup strategies, management, and security
- Created virtual applications and VDIs
- Planned, installed, and administered VMware ESX Server 3 using MS Project 2007
- Designed on-site IT infrastructure
- Administered VMware Server, VMware Workstation, MS SoftGrid with NetApp SnapManager
- Set up clusters and installed server/client operating systems (Windows, Linux, MacOS)
- Set up messaging servers (Exchange) with backup (NetApp SMBR)
- Built complex networks for development and testing (IIS, web and FTP servers, etc.)
- Planned disaster recovery and security management
- Handled ticketing with ARS, backup with Symantec/Acronis, and security with TrendMicro
- Planned, installed, and administered PKI (card management with GemSAFE)
- Delivered software with enteo NetInstall, managed IT with SCOM
- Simplified identity management using MS Certificate Lifecycle Manager 2007
Subproject Leader, Software and Hardware Rollout
Kabel Deutschland GmbH
- Managed 7 people
- Coordinated and oversaw software rollout (Vista, XP) with Matrix42 (Empirum 2005 SR2)
- Monitored disaster recovery (Empirum, Rsync, BackupExec, Ghost, etc.)
- Coordinated hardware rollout (IBM) with MS Project 2005
- Coordinated and oversaw PKI rollout (Web of Trust)
- Automated software installations (MSI packaging, Empirum)
- Project management according to ITIL
- Monitored and reported current states; reviewed operational concepts and escalation processes
- Provided active emergency documentation
Administration Team (Project Center)
Dresdner Bank AG
- Co-administered TEMENOS24 (Corporate Cash Management operations and Digital Asset Management)
- Processing Advancement, Security Management (Cisco, CheckPoint, Watchguard), Security Monitoring
- Front-, Middle- and Back-Office
Software Rollout (>1000 Clients)
T-Systems
- Ticketing with ARS
- 2nd Level Support (Blackberry, Exchange 2003)
- Troubleshooting
IT Trainer
Amentum GmbH
- Troubleshooting in the MS Windows Vista network
- 70-620: Microsoft Windows Vista Client, Configuring
- 70-622: Supporting and Troubleshooting Applications on a Windows Vista Client
- MS Office 2007 Enterprise
Subproject Manager 'Test Phase'
Bertelsmann Austria GmbH
- Updating HP Servicecontrol Manager to HP SIM (beta) and testing HP SIM 4.2
- Analyzing the Windows environment with HP SIM and in parallel with MS MOM Server 2005
- Evaluation and co-administration of CheckPoint security monitoring
IT Trainer
shs (Strukturholding Saar GmbH)
- 70-620: Microsoft Windows Vista Client, Configuring
- 70-622: Supporting and Troubleshooting Applications on a Windows Vista Client
- MS Office 2007 Enterprise
Hands-on Software Rollout
IT-Systems (Deutsche Post AG)
- Software migration at Deutsche Post World Net (>17000 clients)
- System and software updates (migration to WinXP and MS Office 2003 Professional) over network (HP-Radia, WSUS)
- Software configuration (CTI, MCA)
- Process and project management according to ITIL
IT Trainer
Schöll AG / Darmstadt Public Utilities
- Employee training in MS Excel 2007
IT Trainer
DEKRA / Bundeswehr
- Training MOC courses: 70-272, 70-271, 70-291, 70-293, 70-294, 70-299, 70-298
- CompTIA Network+ network technologies
- WLAN: Effective use of WLAN and its security
Involvement in IT Projects
REWE-Großverbraucher-Service
- Implementing a new security and backup strategy
- Introduction of new hardware and software standards
- Planning and setting up software deployment (Empirum Pro Matrix 42), and packaging (WISE, Empirum)
- ISO 9001 certification
- Administration of MS Active Directory and DFS
- Administration of the Symantec suite (AntiVir Corporate, Ghost, etc.)
- Introduction and administration of storage solutions, including TSM
Subproject Manager, Analysis
Rommel Klinik GmbH & Co Kg
- Analysis of an existing diagnostic application and the hardware systems
- Creating an evaluation of the existing system and assessing a new system
- Analysis of a test system (Medico/S) regarding usability and resource planning in desktop inventory, patient management, and materials management
IT Trainer
Schöll AG / Linde AG
- Training in MS Windows XP, MS Office 2003, network setup and administration
Project Manager
Piwinger & Lau
- Setting up a training environment for network security
- Planning, installation, and administration of VMWare servers and workstations
- Administration of servers and clients (Windows 2000/2003)
- Creating VLANs, setting up VPN and RAS servers, Windows Server clustering
- Planning and administration of security policies and WLANs
- Planning software deployments with MS SUS, ManageSoft; security monitoring
Web Analytics
Feld M
- Web analytics and website tracking; KPI-based performance documentation of websites
- Planning and implementation of web analytics projects
- Collaborating on developing website tracking concepts for online advertising campaigns
- Monitoring the technical implementation of tracking
- Creating marketing performance reports based on tracking results
- Knowledge management (literature research and result preparation)
Subproject Manager Key Account
Siemens AG Österreich
- Supporting the key account managers in achieving sales targets in the retail and distribution sector
- Supporting marketing; creating and evaluating reports
- Tracking figures and supporting action planning
- Building unified structures (designing various processes)
- Sending product data and data sheets to customers
- Supporting trade fairs, events, and dealer visits
- Checking agreed listings and assisting in creating price lists
IT Trainer
DEKRA / Bundeswehr
- Training various Microsoft courses (70-210, 70-215, 70-216, 70-218, 70-219, 70-270, 70-290, 70-291, 70-293, 70-294, 70-297, 70-271, 70-272, 70-214, 70-299)
- CompTIA A+ server and PC OS & hardware
- CompTIA Network+ networking technologies
IT Trainer
Schöll AG / Justiz Rheinland-Pfalz
- Topics: MS Office XP, MS Windows XP, Internet and networking
Project Management Team
Bertelsmann AG
- Software deployment with Empirum (>6000 clients worldwide) and customizing packages with WISE
- Administering Cluster Server 2003 Enterprise and monitoring storage solutions
- Developing new process concepts; updating processes according to ITIL
- Controlling (backups, workflow, processing) and delegating database backups
- Participating in the migration from Lotus Notes to Exchange 2005
- Reporting and documentation with MS Project; migrating software management from LANDesk to Matrix
Project Team
Städt. Klinikum Kemperhof
- Migration of all Windows servers from Windows 2000 to Windows Server 2003
- Setup and migration to Thin Clients (>1500) (WinXP Pro and MS Office 2003 Pro.)
IT Trainer
VHS
- Topics: MS Windows, MS Server, MS Office, networking, network and Internet security
IT Support
WOW interMedia
- Implementation and maintenance of IT networks in medical practices, clinical facilities and partnerships
- Representing clients on the Internet
IT Support
Apotheke Medico
- Implementation and maintenance of IT systems
- Support for the robotic system "RobotMan" (automated storage management)
- Remote maintenance, back office; support of the "Medico" software
IT Trainer
Compu-X
- MS Windows 2000, MS Office 2000
Management Support, Project Manager
Sustaplast KG
- Supervising 4 part-time employees
- Product and production data analysis; workflow analysis
- TCO (Total Cost of Ownership) and ROI (Return on Investment) in IT
Owner and Managing Director
NewMedia
- Concert operations; expansion into marketing and IT
Intern
Stadtverwaltung Koblenz
- Hardware support
- Client software implementation
Journeyman Electrician
BWZ
- Modern electrical installations in commercial and industrial settings
- Industry: PLCs, bus systems, 2-wire multi-communication, networks
- German Rail: switch heaters, interlocking systems, PLCs
Organizer
NatureOne
- Insight into event organization and its business aspects
Owner
NewMedia
- Owner and Managing Director, active in the concert business
Journeyman Electrician
Elektro-Pretz
- Modern electrical installations in residential and commercial settings (PLC, modern communications, bus systems, etc.)
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Government and Administration, Information Technology, Healthcare, Automotive, Professional Services, and Construction.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Operations, Strategy, Quality Assurance, and Marketing.
Summary
The Fritsch Factor: Project management, DevOps, and consulting made easy! Complete IT solutions
Working with an expert in design, consulting, management, and project updates is worth it.
As a consultant, I support projects with focuses such as project/rollout management, BCM/BCP (Business Continuity Management & Planning), ITSM (IT Service Management), release, license, and change management, as well as DevOps and hands-on work.
Skills
It Project Management
It Service Management
Business Continuity Management (Bcm/Bcp)
Devops
Project/Rollout Management
Release Management
License Management
Change Management
It Consulting
Deployment Management (Hardware In Networking And Server Area, Software)
Rollouts/Migrations (Hardware And Software)
Design And Administration Of It Networks And Server Environments
Consulting For Professional It Project Management And It Service Management Of Large Projects Including Tools/Methods
Development Of Strategies, Plans, Actions, Activities Or Processes As Well As Ensuring It Operations Of Large Projects
Improvement Of Processes In Software Deployment And System Administration For Large Projects
Knowledge In Marketing (Skimming, Standard Strategies, Penetration)
Experience With Intranet And Web Design Including Tools/Methods
Business Process Modeling
Itil V2
Itil V3
Prince2
Hermes
Pmi/Gpm/Ipma
Safe
Ooa & Ood
Kanban
Scrum
Agile
Uml
Xp
Atlassian Jira
Ibm Urbancode Deploy (Ucd)
Hp Openview Service Manager / Hp Radia
Bmc Remedy Action Request System / Ars
Dell Quest One Iam
Omada
Microsoft Forefront Identity Manager & Lifecycle
Wise-Studio
Netinstall
Orca
Matrix42 Empirum
Managesoft
Sccm/Mdt
Vmware (Esx, Vcenter, Workspace One (Ws1), Etc.)
Aris
Uc4
Snow/Dbunity (Servicenow)
Confluence
Jenkins
Ms Sharepoint
Ms Office / Office 365
Symantec Corporate / Symantec Sav
Trendmicro Server
Utimaco Safeguard Enterprise Fde
Bitlocker
Watchguard
Gdata Server
Mcafee Antivirus/Epo / Mcafee Epolicy Orchestrator
Microsoft Windows (Client And Server, All Versions)
Linux / Unix
Macos
Access
Ms Sql/Sql
Oracle
C++
Vbs
C#
Powershell
It Project Management (Classic And Agile)
Reporting (Milestones, Time Zones, Etc.)
Design, Planning, Leadership, Execution And Quality Assurance Of It Projects
Communication, Organizational And Content Coordination With Departments
Project Marketing And Reporting To Management/Clients
Crisis Management And Error Tracking, Problem Management
Organization And Moderation Of Task Forces And Management Work Groups
It Asset Management (Inventory And Proactive Management Of It Assets)
Creation Of Single Source Of Truth (Ssot) For Lifecycle Optimizations
It Service Management (Technology-Related Support And Solutions For End Users/Customers)
Business Continuity And Disaster Recovery
Production Rollout Of Bcm/Bcp/Itscm Procedures And Corporate Policies
Organization And Training Of Crisis Teams
Creation Of Documentation (Disaster Backup Manuals, Checklists, Etc.)
Quality Assurance, Maintenance And Review Of Disaster Preparedness Measures
Design And Implementation Of Fallback, Recovery And Escalation Procedures Based On Itil V3/V4
Identity Management
File And Permission Management
Introduction Of Pki And Data Protection
Languages
Education
Business Administration
European University of Applied Sciences Hamburg
European Business Administration, Business Informatics · Hamburg, Germany
Elektro-Pretz
Electrician · Koblenz, Germany
Certifications & licenses
Microsoft Certified Solutions Associate: Windows Server 2008
Microsoft Certified IT Professional: Windows 7, Enterprise Desktop Administrator
Microsoft Certified Technology Specialist: Windows 7
Microsoft Certified IT Professional: Windows Server 2008, Enterprise Administrator
Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory
Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure
Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure
Microsoft Certified Trainer 2007/2008
Microsoft Certified IT Professional: Enterprise Support Technician on Vista
Microsoft Certified Technology Specialist: on Vista
Microsoft Certified Systems Administrator 2003: Security
Microsoft Certified Systems Engineer 2003: Security
Microsoft Office Certified Expert 2002/2003
Microsoft Office Certified Master Instructor 2002/2003
Microsoft Office Certified Master Specialist 2002/2003
Microsoft Office Certified Specialist 2002/2003
Microsoft Certified Desktop Support Technician XP
Microsoft Certified Systems Administrator 2003
Microsoft Certified Systems Engineer 2003
Microsoft Certified Professional 2000/XP
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
Frequently asked questions
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Average rates for similar positions
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Most recent projects
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