IT Project Managers in Germany

Management of several MFA methods for centralized authentication within a group. Interface between various stakeholders such as support, financial accounting, developers, and security departments. Assessment of compliance requirements such as KRITIS. Budget controlling and monitoring of KPIs and SLAs. Support with internal and external audits on MFA and with connecting new systems. Review of operational documentation. Participation in steering committees and leadership of service review meetings and decision-making committees.

Tools/Frameworks: FIDO, YubiKey, Veridium, BSI IT-Grundschutz, NIST

• Hands-on development of AI-native product prototypes with specialized AI agents for research, requirements, business logic, UX/flow design, test case generation and quality assurance.
• Structured use and orchestration of AI agents through clearly defined roles, inputs/outputs and handover points; breaking down complex product tasks into verifiable work packages and iterative prototyping cycles.
• Establishment of human-in-the-loop quality gates to validate AI-generated results for functional correctness, consistency, completeness and feasibility; targeted rework cycles in case of deviations.
• Development of a regulatory GenAI/rules prototype for CRD VI with a structured decision flow, web UI, rule-based validation and automated test cases; iteration of the business logic through to a pilot-ready POC.
• Design of an AI-to-Action banking prototype: AI intent → consent → bank/product logic → conversion including admin console; translating the product idea into MVP scope, role model, user flows and clickable prototypes.

• Project management for customer projects
• Requirements analysis
• Product Owner

In-house consulting provider and driver of transformation within the group, multi-stakeholder environment and C-level.

Realignment and stabilization of a cross-functional transformation and scaling program within the group. Sharpening the target picture, priorities, and set of measures, as well as building reliable governance, planning, and steering structures. Structuring roles, responsibilities, and strategic initiatives while including AI and IT automation ideas.

• Designed program realignment and project portfolio management

• Developed strategy model and target picture for IT projects

• Structured portfolio, roadmap, and priorities

• Established governance and regular meetings

• Worked out operating model for flagship projects

• Assessed AI and automation ideas

• Clarified roles and responsibilities

• Implemented change measures

• Developed, moderated, and evaluated workshops

• Transformed 17 initiatives into a steering model

• Increased transparency and decision-making ability

• Strengthened commitment in steering

• Sharpened the operating model structurally

• Integrated three top-5 institutes

• Involved over 80% of stakeholders

• Governance

• Portfolio steering (PPM)

• Change management

• Artificial intelligence

• Workflow automation

• AI use case assessment

• Confluence

• Jira

• Stakeholder management

• Managed (Scrum / Agile) and monitored IT projects, including project controlling, service provider management, reporting, risk management and coordination of all stakeholders
• Planned and supported the go-live and hypercare phase
• Captured, assessed and prioritized requirements for demand-oriented planning and management of IT resources
• Supported the introduction of the CRIF provider for real-time decision-making in sales, fraud prevention, sanctions list screening and scalable payment processes
• Prepared status reports and decision papers for the executive board
• Planned and managed IT projects for the implementation, optimization or migration of e-commerce systems (e.g. shop systems, payment integration, order to cash)
• Coordinated interdisciplinary teams from development, UX/UI, marketing and logistics to deliver project objectives on time
• Analyzed requirements and prepared technical specifications in close coordination with stakeholders and external service providers
• Ensured the quality, performance and security of e-commerce platforms through testing, monitoring and continuous optimization
• Organized meetings with stakeholders, e.g. Demand Thinking, Warm-Up, Impact Board and program planning
• Managed and prioritized demands as well as DMP controlling and communication of results from the Impact Board and KPI analysis

• Worked for several M&A projects (Eire, Sunshine C, Coral) in the role of IT project manager and cross-functional technical manager / integration manager.
• Preparation and maintenance of project charters, project change requests and project plans.
• Weekly project status report.
• Preparation of decision papers and steering committee slidedecks.
• Risk & issue management.
• Tracking and managing activities, dependencies and deliverables across all functional IT domains.
• Data migration (planning and execution).

The online service "Special Use of Streets and No-Parking Zone" was in a partially completed state. The following tasks had to be carried out to reach final completion:

• Preparation of an expert report on the status of the online service, and recommendations for action
• Ensuring that all LEIKAS to be used are available (service catalog / service descriptions of the authorities)
• Creating and aligning concepts for complex IT projects (business/IT concepts, architecture, interfaces, roadmaps)
• Requirements management
• Multi-project management with 3 stakeholders (Police, Dataport, development company)
• Determining resource needs
• Coordination to identify technical requirements through the IT architects
• Creating use cases and test cases
• Creating action items
• Managing external IT service providers
• Coordination and management of all activities
• Conflict resolution / business mediation
• User Acceptance Test (UAT) and acceptance by Hamburg Police (Traffic Directorate, Policy Department, Central Road Traffic Authority)

Technical environment: .NET, EfA minimum requirements, Leikas, Administrative Procedure Act (VwVfG), HWG (Hamburg Roads Act), Atlassian Jira, Confluence, MS Office

• Project management for software projects in the brake control unit area with a focus on deadlines, costs, and quality.
• Planning, control, and reporting of project progress, risks, dependencies, and work packages.
• Planning and tracking of work packages using PTC Integrity.
• Organizing and moderating customer meetings as well as coordination with internal departments, external suppliers, and third parties.
• Creating and maintaining project documentation according to Automotive SPICE requirements as well as management reporting.

• Designed and developed a multi-tenant SaaS platform enabling organizations to build their own knowledge bases and chat with brand-customized AI assistants (white-label approach with dynamic branding per organization).
• Implemented a scalable RAG architecture with a GPT-4o tool-use loop, hybrid semantic search, and strict tenant isolation at database and search index level.
• Built persistent, project-like chat sessions including a streaming API (SSE), multilingual support, and speech input/output (STT/TTS).
• Delivered the cloud infrastructure as Infrastructure-as-Code, fully automated per-customer CI/CD pipelines, and an onboarding process for new tenants.

Technologies used: Python, FastAPI, Pydantic (v2 noted), Next.js, React, TypeScript, Tailwind CSS, OpenAI / LLMs (GPT-4o), Azure AI Search, Cosmos DB, Azure Blob Storage, Azure Cognitive Services Speech, Azure App Service, Azure Container Registry, Retrieval-Augmented Generation (RAG), Server-Sent Events (SSE), Docker, Terraform, GitHub Actions, REST, OpenID Connect (OIDC), Multi-Tenancy

Project: Design and implementation of an AI product for four business use cases

Project management for an AI project at a leading provider of large-scale catering and food services, where a production-ready AI product for four use cases was implemented together with an external development partner: automated briefings based on CRM and document data, voice-based capture and structuring of reports, detection and consolidation of duplicates in master data, and data-based market analyses. A key focus was a data-protection-compliant architecture that passed the internal IT security review and enabled production use.

• Translation of business requirements into clearly defined AI use cases with a focused product scope and clear value proposition
• Selection and evaluation of models and architecture options for text extraction, speech-to-text, and context enrichment from business systems, including LLM integration, function calling, and retrieval
• Development and implementation of an architecture with European hosting, data minimization, and masking of personal data as a prerequisite for approval
• Management of interfaces between business departments, IT, IT security, and the external development partner under restrictive data access conditions
• Coordination with the CIO and executive management levels on data access, risk assessment, and approval decisions
• Preparation for the transition to production use

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

• Field: Automotive / Amplifier
• freelance
• Mercedes Benz AG: MBOS 2.0 Amp581
• Coordination of an international software team
• Setting up and adapting development structures
• Representing software topics in all committees and meetings
• Coordination of various software suppliers
• Software responsibility for VDA 6.3 Audit & ASPICE Assessment

Evaluation and selection of a new endpoint management platform for an environment with around 50,000 clients. Support for a manufacturing company in evaluating a future endpoint management platform as a possible replacement for the existing client management solution. Conducting a structured software selection process including proof of concept as well as preparing the decision basis for the Enterprise Architecture Board (EAM). Defining the technical requirements and evaluation criteria and creating a short list of possible solutions (Tanium, Baramundi, Microsoft Intune / MECM). Planning and supporting the technical proof of concept as well as evaluating the architecture and operations aspects of the different platforms. In addition, evaluating tools for migrating existing software packages from the Ivanti DSM environment. Comparing and testing IDERI Move and PACE for the automated transfer of the existing package structure to the new platform, with the goal of significantly reducing migration effort. Support in selecting the required Tanium modules as well as preparing the decision documents for the Enterprise Architecture Board.

Tools: Tanium, Baramundi, Microsoft Intune, Microsoft MECM, Ivanti DSM, IDERI Move, Pace, Windows 10, Windows 11, Windows Server. VDI

• Took over end-to-end management of the digital health platform HealthConnect, including a hybrid CRM portal and mobile applications (iOS and Android), and led a multi-stage transformation program from initiation through handover.
• Led a cross-functional team of 14 specialists in development, QA, UX/UI, and DevOps by facilitating planning sessions, coordinating priorities, tracking progress, and ensuring the timely delivery of key milestones.
• Managed project scope, timelines, risks, resources, and stakeholder expectations through structured project governance, successfully reviewing five change requests, with three approved and implemented.
• Coordinated the delivery of 10 core platform features, including real-time dashboards, push notifications, wearable integration, offline synchronization, and the migration of more than 310,000 legacy CRM records to support business growth and operational efficiency.
• Led stakeholder and steering committee engagement through regular project reporting, risk escalation, and the successful resolution of five of seven key project risks while maintaining delivery momentum and business alignment.