IT Project Managers in Germany

In-house consulting provider and driver of transformation within the group, multi-stakeholder environment and C-level.

Realignment and stabilization of a cross-functional transformation and scaling program within the group. Sharpening the target picture, priorities, and set of measures, as well as building reliable governance, planning, and steering structures. Structuring roles, responsibilities, and strategic initiatives while including AI and IT automation ideas.

• Designed program realignment and project portfolio management

• Developed strategy model and target picture for IT projects

• Structured portfolio, roadmap, and priorities

• Established governance and regular meetings

• Worked out operating model for flagship projects

• Assessed AI and automation ideas

• Clarified roles and responsibilities

• Implemented change measures

• Developed, moderated, and evaluated workshops

• Transformed 17 initiatives into a steering model

• Increased transparency and decision-making ability

• Strengthened commitment in steering

• Sharpened the operating model structurally

• Integrated three top-5 institutes

• Involved over 80% of stakeholders

• Governance

• Portfolio steering (PPM)

• Change management

• Artificial intelligence

• Workflow automation

• AI use case assessment

• Confluence

• Jira

• Stakeholder management

• Analysis, structuring, and prioritization of complex business and stakeholder requirements for a business-critical limit and risk system.
• Translation of business requirements into backlog items, user stories, acceptance criteria, and end-to-end scenarios.
• Facilitation of structured workshops and refinements with business, development, and QA to clarify complex issues and derive actionable product and system requirements.
• Optimization of requirements, testing, and quality processes, including automation, data quality, and CI/CD-related workflows.
• Discovery and evaluation of AI/GenAI use cases in terms of user and business value, data basis, feasibility, and potential capability impact.

The online service "Special Use of Streets and No-Parking Zone" was in a partially completed state. The following tasks had to be carried out to reach final completion:

• Preparation of an expert report on the status of the online service, and recommendations for action
• Ensuring that all LEIKAS to be used are available (service catalog / service descriptions of the authorities)
• Creating and aligning concepts for complex IT projects (business/IT concepts, architecture, interfaces, roadmaps)
• Requirements management
• Multi-project management with 3 stakeholders (Police, Dataport, development company)
• Determining resource needs
• Coordination to identify technical requirements through the IT architects
• Creating use cases and test cases
• Creating action items
• Managing external IT service providers
• Coordination and management of all activities
• Conflict resolution / business mediation
• User Acceptance Test (UAT) and acceptance by Hamburg Police (Traffic Directorate, Policy Department, Central Road Traffic Authority)

Technical environment: .NET, EfA minimum requirements, Leikas, Administrative Procedure Act (VwVfG), HWG (Hamburg Roads Act), Atlassian Jira, Confluence, MS Office

• Project management for software projects in the brake control unit area with a focus on deadlines, costs, and quality.
• Planning, control, and reporting of project progress, risks, dependencies, and work packages.
• Planning and tracking of work packages using PTC Integrity.
• Organizing and moderating customer meetings as well as coordination with internal departments, external suppliers, and third parties.
• Creating and maintaining project documentation according to Automotive SPICE requirements as well as management reporting.

• Designed and developed a multi-tenant SaaS platform enabling organizations to build their own knowledge bases and chat with brand-customized AI assistants (white-label approach with dynamic branding per organization).
• Implemented a scalable RAG architecture with a GPT-4o tool-use loop, hybrid semantic search, and strict tenant isolation at database and search index level.
• Built persistent, project-like chat sessions including a streaming API (SSE), multilingual support, and speech input/output (STT/TTS).
• Delivered the cloud infrastructure as Infrastructure-as-Code, fully automated per-customer CI/CD pipelines, and an onboarding process for new tenants.

Technologies used: Python, FastAPI, Pydantic (v2 noted), Next.js, React, TypeScript, Tailwind CSS, OpenAI / LLMs (GPT-4o), Azure AI Search, Cosmos DB, Azure Blob Storage, Azure Cognitive Services Speech, Azure App Service, Azure Container Registry, Retrieval-Augmented Generation (RAG), Server-Sent Events (SSE), Docker, Terraform, GitHub Actions, REST, OpenID Connect (OIDC), Multi-Tenancy

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

Project: Concept and implementation of an AI product for four business use cases

Project management of an AI project at a leading provider of large-scale catering and food services, where a production-ready AI product for four use cases was implemented together with an external development partner: automated briefings from CRM and document data, voice-based capture and structuring of reports, detection and merging of duplicates in master data, and data-based market analysis. A central focus was a privacy-compliant architecture that passed the internal IT security review and enabled productive use.

• Translating business requirements into clearly defined AI use cases with a clear product scope and clear value proposition
• Selecting and evaluating models and architecture options for text extraction, speech-to-text and context enrichment from business systems, including LLM integration, function calling and retrieval
• Designing and enforcing an architecture with European hosting, data minimization and masking of personal data as a prerequisite for approval
• Managing the interfaces between business, IT, IT security and the external development partner under restrictive data access conditions
• Coordinating with CIO and executive management on data access, risk assessment and approval decisions
• Preparing the transition into productive use

Evaluation and selection of a new endpoint management platform for an environment with around 50,000 clients. Support for a manufacturing company in evaluating a future endpoint management platform as a possible replacement for the existing client management solution. Conducting a structured software selection process including proof of concept as well as preparing the decision basis for the Enterprise Architecture Board (EAM). Defining the technical requirements and evaluation criteria and creating a short list of possible solutions (Tanium, Baramundi, Microsoft Intune / MECM). Planning and supporting the technical proof of concept as well as evaluating the architecture and operations aspects of the different platforms. In addition, evaluating tools for migrating existing software packages from the Ivanti DSM environment. Comparing and testing IDERI Move and PACE for the automated transfer of the existing package structure to the new platform, with the goal of significantly reducing migration effort. Support in selecting the required Tanium modules as well as preparing the decision documents for the Enterprise Architecture Board.

Tools: Tanium, Baramundi, Microsoft Intune, Microsoft MECM, Ivanti DSM, IDERI Move, Pace, Windows 10, Windows 11, Windows Server. VDI

• Took over end-to-end management of the digital health platform HealthConnect, including a hybrid CRM portal and mobile applications (iOS and Android), and led a multi-stage transformation program from initiation through handover.
• Led a cross-functional team of 14 specialists in development, QA, UX/UI, and DevOps by facilitating planning sessions, coordinating priorities, tracking progress, and ensuring the timely delivery of key milestones.
• Managed project scope, timelines, risks, resources, and stakeholder expectations through structured project governance, successfully reviewing five change requests, with three approved and implemented.
• Coordinated the delivery of 10 core platform features, including real-time dashboards, push notifications, wearable integration, offline synchronization, and the migration of more than 310,000 legacy CRM records to support business growth and operational efficiency.
• Led stakeholder and steering committee engagement through regular project reporting, risk escalation, and the successful resolution of five of seven key project risks while maintaining delivery momentum and business alignment.

• Holistic responsibility for modernizing and expanding federal networks and upgrading critical data center and telecom infrastructure in the high-security agency environment of BDBOS
• Planning and management of the expansion of national BOS network infrastructure in the VS-NfD/KRITIS environment with technical decision authority at the architecture and component level (Cisco, Layer 2/3, WAN redundancy)
• Planning, tendering (EVB-IT/UVgO) and oversight of the upgrade of security-critical telecom infrastructure for emergency call 110/112 (ACD)
• Capacity planning, rack integration, structured cabling, power supply, cooling concept (CRAC/In-Row) and DCIM monitoring for data center expansion
• Building the IT department from scratch: structures, governance, processes, team recruiting, vendor selection and long-term IT strategy
• Planning and managing infrastructure and application migrations: migration strategies, batch planning, hypercare stabilization and rollback concepts
• Creating vendor-neutral specifications (telecom systems, signature solutions) according to EVB-IT and UVgO; contract award and vendor management
• Setting up a secure IT environment according to BSI basic protection, ISO 27001 and VS-NfD; developing IT security concepts and CMDB analyses
• Hands-on program leadership: decision papers for management and steering committees, risk management, reporting and change request control

• Transition of Microsoft Azure operations to BTC AG
• Responsibility: budget of €60k
• Staff: leadership of 5 people
• Tools: Office 365, JIRA, Confluence

• Managing the further development of IT network service management

• Overall leadership of the transition, consulting on the transition of IT network services

• IT coordination of a tender in the area of IT network services

For (3) Further development of IT network service management Managing follow-up work for the transition (including setup of issue management) Managing and monitoring the performance of external service providers Consulting and managing the further development of IT network service management (processes, procedures, organization, tools)

For (2) Transition of IT network services Overall leadership of the transition (transfer of operational responsibility for IT network services to an IT service provider) Definition and setup of transition governance Planning and tracking of milestones, dependencies and cutover windows Managing the preparation, achieving operational readiness & process/tool integration Carrying out service handovers (cutover, parallel run, stabilization) Ensuring risk management, progress tracking, steering committee and management reporting, stakeholder management

For (1) IT coordination of the IT network services tender Managing all IT work streams of an IT network tender Coordinating the creation of all service descriptions IT review / evaluation of offers IT representative in bidder talks/negotiations Creating presentations/decision papers

• SW project coordination, integration of cyber security functions, and planning/tracking of processes (CS-DIA) with the customer
• Team management, preparation of cyber security qualification, and conducting audits
• Multinational team (Serbia, Germany) and supplier support (Tier 2: Renesas, Eeins, Argus …)

• Technical program ownership for the IPv6 migration at DRV RP and DRV BW, with a focus on migration planning, execution structure, and cross-functional technical coordination.
• Designed and implemented an operational control model with dashboard, action board, KPI portfolio, risk register, and decision index to translate technical topics into structured delivery artifacts.
• Coordinated technical groundwork for architecture and rollout across IPv6 addressing, segmentation, dual-stack target design, test-lab planning, and cross-team dependencies.
• Supported security and compliance-related requirements in the context of BSI, NIS2, and critical infrastructure, translating them into traceable evidence, risks, and management reporting.
• Achievement: Established a reusable intake-to-governance workflow for systematically capturing technical actions, risks, open issues, and evidence requirements.
• Achievement: Created an operational baseline for technical program execution with measurable KPIs, clear ownership, and transparent decision support.