Isabel Rad - CRM Project Manager for Dynamics 365

Q: Where is Isabel based?

Isabel is based in Regensburg, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Isabel speak?

Isabel speaks the following languages: German (Native), English (Advanced), Persian (Elementary) .

Q: How many years of experience does Isabel have?

Isabel has at least 6 years of experience. During this time, Isabel has worked in at least 5 different roles and for 7 different companies . The average length of individual experience is 1 year and 10 months . Note that Isabel may not have shared all experience and actually has more experience.

Q: What is Isabel's latest experience?

Isabel's most recent position is CRM Project Manager at Markant International Services GmbH .

Q: What companies has Isabel worked for in recent years?

In recent years, Isabel has worked for Markant International Services GmbH , Bartels Mikrotechnik GmbH , Mobile Pflegeambulanz Ann Bandick GmbH , Modulo GmbH , and Hoyer Handel GmbH .

Q: Which industries is Isabel most experienced in?

Isabel is most experienced in industries like Information Technology , Retail , and Healthcare . Isabel also has some experience in Food and Beverage , Manufacturing , and Professional Services .

Q: Which business areas is Isabel most experienced in?

Isabel is most experienced in business areas like Information Technology , Business Intelligence , and Project Management . Isabel also has some experience in Product Development , Marketing , and Sales .

Q: Which industries has Isabel worked in recently?

Isabel has recently worked in industries like Information Technology , Retail , and Healthcare .

Q: Which business areas has Isabel worked in recently?

Isabel has recently worked in business areas like Information Technology , Project Management , and Product Development .

Recommended expert

Regensburg, Germany

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Experience

May 2023 - Present

3 years 4 months

CRM Project Manager

Markant International Services GmbH

Project: Introduction & further development of CRM system PISA / Microsoft Dynamics 365 (01/2023 – present)

Project management of the migration from PISA CRM to Dynamics 365 for 14 country companies and about 600 users
Coordination of CRM changes across Europe, including management of 4 developers (2 internal, 2 external) and maintenance of the interface to Microsoft Dynamics
Central contact person between business, development, architecture, and external partners
Requirements analysis, creation of epics & user stories, and maintenance of the product backlog
Responsibility for technical support (1st–3rd level), training, and first-level customizing in PISA CRM
Responsibility for the digital delivery of rollouts and further development of PISA CRM across Europe - including customer-focused modules such as login processes and data management
End-to-end responsibility for the interface architecture between PISA CRM and Microsoft Dynamics - from technical concept to live implementation
Creation and prioritization of epics and user stories based on business requirements
Carrying out technical configurations (first-level customizing) in PISA CRM and maintaining the XML-based document generator

Sep 2022 - Dec 2022

4 months

Dortmund, Germany

IT Project Manager

Bartels Mikrotechnik GmbH

Creation of user stories in coordination with customers
Management of external service providers for UI and UX development for a micro pump system
Coordination of UI and UX concepts with customers

Jun 2022 - Dec 2022

7 months

Hamburg, Germany

Project Manager | Digital Customer Processes

Mobile Pflegeambulanz Ann Bandick GmbH

Requirements management
UI & UX design
Development of the B2C website
Custom extensions using CSS
Internal and external communication with stakeholders
Relaunch of the B2C website

Mar 2021 - Present

5 years 6 months

CRM Project Manager

Modulo GmbH

Development of functional and non-functional requirements for the software: Modulo Testing
Sprint planning
Support in development tasks for front-end, back-end, and hosting
Adjustments to UI/UX design
Introduction of embedded systems in platform development
Concept for data processing and visualization with dashboards
Development of marketing and sales strategies
Budget and resource planning
Sales, as well as integration and maintenance of CRM Hubspot

Mar 2021 - Apr 2023

2 years 2 months

Hamburg, Germany

Project Manager | Digital Products

Hoyer Handel GmbH

Requirements management of complex IT systems
Market launch of IoT products: Monsieur Cuisine connect and smart, SpeakerBuddy
Leading cross-functional teams of developers and testers in weekly sprints
Stakeholder management
Issue and change management
Management of IT security
Creation & delivery of workshops, reports, pitch decks, and presentations
Use of agile methods such as Scrum and Kanban to monitor project progress and risks
Adjustment of UI/UX for apps and web applications based on customer feedback
Concept and monitoring of testing processes
Test validation and software integration in Jira & Confluence
Defining and organizing epics and stories
Development of test requirements
Carrying out manual acceptance tests for web applications, mobile apps, and IoT devices
Test support for the companion app

Oct 2020 - Jan 2021

4 months

Regensburg, Germany

Junior Product Owner

5Fsoftware GmbH

Big data analysis for law firms with Python and Excel-based evaluations

Apr 2019 - Aug 2019

5 months

Regensburg, Germany

Junior Product Owner

PMR GmbH

IT and AWS product development for an online marketplace and data analysis for process optimization in the beverage industry

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Retail, Manufacturing, Healthcare, Professional Services, and Food and Beverage.

Information Technology

Retail

Manufacturing

Healthcare

Professional Services

Food and Beverage

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Product Development, Business Intelligence, Marketing, and Sales.

Information Technology

Project Management

Product Development

Business Intelligence

Marketing

Sales

Summary

Project manager with a focus on CRM transformations, requirements management, rollouts, and structured delivery in complex business-IT projects.

Skills

Crm & Delivery
Microsoft Dynamics 365
Pisa Crm
Crm Migration
Rollout Management
Requirements Management
Tools: Jira, Confluence, Figma, Aws, Gcp

Languages

German

Native

English

Advanced

Persian

Elementary

Education

Sep 2019 - Sep 2021

University of Regensburg

M.A. · Information Science · Regensburg, Germany

Sep 2014 - Sep 2019

University of Regensburg

B.A. · Media Informatics · Regensburg, Germany

Certifications & licenses

Statistics

Experience

Total positions 7

Experience in Information Technology 6 y

Avg length 1 y 9 m

Longest experience 5 y 5 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles CRM Project Manager, IT Project Manager, Project Manager | Digital Customer Processes

Main industries Information Technology, Retail, Manufacturing

Main business areas Information Technology, Project Management, Product Development

Qualifications

Highest degree Master

Certifications earned 2

Profile

Created

August 2026

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Frequently asked questions

Have questions? Find more information here.

Isabel is based in Regensburg, Germany and can operate in on-site, hybrid, and remote work models.

Isabel speaks the following languages: German (Native), English (Advanced), Persian (Elementary).

Isabel has at least 6 years of experience. During this time, Isabel has worked in at least 5 different roles and for 7 different companies. The average length of individual experience is 1 year and 10 months. Note that Isabel may not have shared all experience and actually has more experience.

Based on recent experience, Isabel would be well-suited for roles such as: CRM Project Manager, IT Project Manager, Project Manager | Digital Customer Processes.

Isabel's most recent position is CRM Project Manager at Markant International Services GmbH.

In recent years, Isabel has worked for Markant International Services GmbH, Bartels Mikrotechnik GmbH, Mobile Pflegeambulanz Ann Bandick GmbH, Modulo GmbH, and Hoyer Handel GmbH.

Isabel is most experienced in industries like Information Technology, Retail, and Healthcare. Isabel also has some experience in Food and Beverage, Manufacturing, and Professional Services.

Isabel is most experienced in business areas like Information Technology, Business Intelligence, and Project Management. Isabel also has some experience in Product Development, Marketing, and Sales.

Isabel has recently worked in industries like Information Technology, Retail, and Healthcare.

Isabel has recently worked in business areas like Information Technology, Project Management, and Product Development.

Isabel holds a Master in Information Science from University of Regensburg and a Bachelor in Media Informatics from University of Regensburg.

Isabel has 2 certificates. These include: ISTQB Foundation and PRINCE2 Foundation.

Isabel will be available full-time from December 2026.

Isabel's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

To hire Isabel, click the Meet button on the profile to request a meeting and discuss your project needs.

Daily Rate Distribution

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<€480 €480-640 €640-800 €800-960 €960-1120 €1120+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

1000

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Daily rate avg. 777 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

1000

750

500

250

Median rate 800 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.