Mirko Bonk - Output Management Project Manager with 28 Years

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Korschenbroich, Germany

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Experience

May 2026 - Present

5 months

Düsseldorf, Germany

Principal Consultant

Nord Ost West Informationstechnik GmbH

Design of a virtual print center to enable mutual representation between three production sites of the pension insurance institutions

Apr 2026 - Present

6 months

Principal Consultant

Pensions-Sicherungs-Verein auf Gegenseitigkeit

Subproject management/design of POSY implementation

Aug 2025 - Apr 2026

9 months

Zürich, Switzerland

Project Manager / Principal Consultant

Faigle AG

Project Manager for the introduction of POSY-Outputfactory, consulting on IT and production processes

Jul 2025 - Present

1 year 3 months

Germany

Principal Consultant

Paragon Germany GmbH

Introduction of MS Dynamics CRM & Business Central
Preparation of concepts
IT strategy for Microsoft Business Central & CRM implementation
Implementation planning

Jul 2025 - Dec 2025

6 months

Germany

Principal Consultant

Generali Deutschland Services GmbH

Potential analysis for output management

Dec 2024 - May 2025

6 months

Germany

Project Manager

Paragon Germany GmbH

Concept development
Project management & PoC implementation of POSY output management system

Jun 2024 - Present

2 years 4 months

Zürich, Switzerland

Principal Consultant

Allianz Suisse Lebensversicherungs-Gesellschaft AG

Concept development for the implementation of POSY output management system

Jun 2024 - May 2025

1 year

Wallisellen, Switzerland

Project Manager

Koelliker Büroautomation AG

Project language: German

Implementation of POSY-Outputfactory

Jan 2024 - Mar 2025

1 year 3 months

Flörsheim am Main, Germany

Project Manager

MCE Bank GmbH

Business analysis
Implementation projects
Project language: German / English

Nov 2023 - Present

2 years 11 months

Küsnacht, Switzerland

Business Analysis, IT Analysis, Architecture

Micro Mobility Systems AG

Business analysis
IT analysis
Architecture
Project language: German

Aug 2023 - Present

3 years 2 months

Karlsruhe, Germany

Principal Consultant

Atruvia AG

Organizational consulting in output management
Change management
Supporting the transition to Assentis

Mar 2023 - Apr 2025

2 years 2 months

Düsseldorf, Germany

Principal Consultant

Nord Ost West Informationstechnik GmbH

Organizational consulting in output management
Change management

Nov 2022 - Jan 2023

3 months

Stuttgart, Germany

Project Management Consultant

iconCXM GmbH

Business development
Project setup

Jul 2022 - Dec 2023

1 year 6 months

Düsseldorf, Germany

Consultant Go-to-Market Support Customer Service

O2 Telefónica Germany GmbH & Co. OHG

Business readiness testing
CCI
GTM product launches
Training materials
IT request management
Project language: English

Mar 2022 - Present

4 years 7 months

Küsnacht, Switzerland

Project Manager, Microsoft Dynamics CRM & ERP Implementation & Production Support

Microlino Mobility Systems AG

Business analysis
Implementing requirements in MS Dynamics CE
Managing Italian service providers for implementation
Setting up MS Dynamics Sales & Customer Service & Field Service App & Partner Portal
ERP consulting for MS Dynamics F&O
Project language: English

Mar 2022 - Oct 2022

8 months

Zürich, Switzerland

Project Manager for MDS GmbH/SET GmbH

Allianz Suisse Versicherungs-Gesellschaft AG

Introduction of POSY-Outputfactory
Business analysis
Architecture

Mar 2021 - Mar 2022

1 year 1 month

Aachen, Germany

IT Project Manager

NEXT.e.GO SE

Proof of concept for introducing the Microsoft Dynamics-based ERP solution Automotive Accelerator by Annata with an international service provider team
Project management of BSS systems
Requirements gathering, consolidation, project management, workshop facilitation, summary of results, business case, implementation planning and decision document
Adaptation of the data model, return to the standard and optimizations in MS Dynamics to replace legacy software
Interim management for marketing, sales and after-sales IT systems
Project language: English

Oct 2020 - Jul 2021

10 months

Hanover, Germany

Consulting

MDS GmbH

Data protection, support in achieving ISO 27001 certification
SWOT analysis
Structured development of a data protection concept and related regulations in accordance with GDPR, ISO 27001

Oct 2020 - Mar 2021

6 months

Karlsruhe, Germany

IT Migration Project Manager

Oberfinanzdirektion

Project management of the migration of the output management system
Project management and control
Definition and monitoring of weekly sprints
License management

Oct 2020 - Jan 2021

4 months

Munich, Germany

IT Migration Project Manager

Value Transformation Services S.p.A.

Project management of the migration of the output management system
Project management and control
Definition and monitoring of weekly sprints
License management

Aug 2020 - Oct 2020

3 months

Nuremberg, Germany

Consulting and potential analysis

Federal Employment Agency

Consulting, optimization potential
Analysis of IT and production processes in output management
Recommendation of achievable savings potential in the low two-digit million range
Recommendation for production optimization

Jul 2018 - Jul 2020

2 years 1 month

Aachen, Germany

Interim Project Manager

e.GO mobile AG

Management of several projects for the introduction of the PSI Penta ERP system
Development of accounts receivable processes for correct posting, including material flows
Documentation of value flows
Management of the implementation of the ERP interface to the general ledger and review of results
Project completion after the first successful deliveries to customers
Building sales capability: development of the Order to Cash process, requirements definition for implementation in the ERP system, process implementation and monitoring of implementation
Production program planning: business analysis, requirements definition for IT, development of a key performance indicator system for management
After-sales value flows: development of after-sales processes in the company's own workshop and workshop network, ERP implementation and optimization (PSI Penta)

Jul 2018 - Jul 2019

1 year 1 month

Germany

Principal Consultant / Head of West Branch

brainsphere informationworks GmbH

Acquisition
Establishment of the West branch
Project work
Responsibility for results

Oct 2017 - Jul 2021

3 years 10 months

Hagen, Germany

Project Manager

Information und Technik Nordrhein-Westfalen

Introduction / implementation project for output management 2020
Process and technical consolidation and modernization of the Düsseldorf and Hagen print centers
Development and management of the implementation program with subprojects
Consolidation of production technology and work processes (project budget approx. 7 million €)
Modernization of data processing (Compart, Open Text, Posy)
Implementation consulting and change management
Preparation of an expert report on strategic direction
Investments in new production technology for printing and inserting, as well as software
Further development of core processes

Apr 2015 - Jun 2018

3 years 3 months

Hanover, Germany

Head of Consulting / Projects and Output Management Consulting

SET GmbH

Identify synergies between the teams for customer consulting and product support
Potential analyses (e.g. Ricoh, NOW.IT)
Tenders for outsourcing (e.g. Victoria Versicherung)
Establishment of print centers
Strategic consulting
Acquisition
Establishment of strategic consulting
Internal & external projects

Feb 2015 - Sep 2015

8 months

Düsseldorf, Germany

Interim Management Broadband Lead

preis24.de GmbH

Adding broadband offers to mobile phone offers
Contract negotiations
Offer placement
Building a broadband comparison portal
Optimizing the online sales process through internal synergies within Tele Sales
ERP integration for Order to Cash
Website optimization
Campaign planning & management
Responsibility for results

Nov 2014 - Apr 2015

6 months

Munich, Germany

Start-Up Consulting / Coaching / Business Development

VioVendi GmbH

Business development
Building TeleSales and direct sales
Building business processes in the CRM Salesforce

Feb 2014 - Jan 2015

1 year

Hanover, Germany

Consulting

SET GmbH

Business development
Product development (business requirements)
Developing a consulting module
Creating a reference process model for print service providers

Jun 2013 - Jan 2014

8 months

Cologne, Germany

Project Management for CRM & ERP System Integration

congstar Services GmbH

Integrating White Label partners into existing Customer Service processes
Defining and implementing new, required Customer Care processes, submitting CRs for the CRM tool and connecting it to the ERP for fulfillment
Consolidating the existing contact channels for telephone and written processing (Call & Work)
Implementing the required integrations in the Right Now System for written processing with the system partner

Jun 2012 - Sep 2012

4 months

Düsseldorf, Germany

Consulting for the Management

Docsellent GmbH

Risk analysis and action planning
Developing back-up strategies
Describing the service portfolio
Developing the product description

Jan 2012 - Present

14 years 9 months

Self-employed Management Consultant

Bonk Management Consulting

Dec 2011 - May 2013

1 year 6 months

Cologne, Germany

Project Management and Interim Management

congstar GmbH

Analysis and implementation of process improvements in the porting process (mobile & landline)
Preparation and acceptance of CRs for the ERP system aax² to provide better process support
Reduction of complaints by changing the automated communication from the CRM system
Prevention of sanctions by the Federal Network Agency
Analysis of the processes and system (Right Now) for handling written customer inquiries in the call center
Implementation of process and system improvements in handling written customer inquiries
Implementation of reports in the system used
Standardization of work methods in external contact centers for written correspondence
Optimization of case processing in the ERP system
Establishment and management of the second service provider for call and email handling
Project management for the change of the Customer Care Contact Center
Management of the timely recruitment of staff
On-site support for training purposes (arvato, Rostock)
Forecasting & staffing planning for the start-up phase
Technical connection of the ACD to congstar's IVR
Introduction of congstar's ERP (aax²) and CRM systems (Right Now)
Integration of the new cable product line into marketing & service in the ERP system
Preparation & execution of the tender for changing the external contact center service provider
Preparation of the long / short list
Content and commercial analysis of the offers as well as preparation of the decision paper
Review of the existing process documentation
Definition of the modeling guideline in ADONIS
Documentation of the AS-IS processes in the external contact center (D+S Münster)
Documentation of the Customer Care processes for the customer
Management of the TeleSales channel with order hotline and order chat
Implementation of campaigns with support from the aax² ERP system
Preparation of regular KPI reports
Training & selection of staff together with the service provider
Regular on-site checks of the service provider (silent monitoring)

Mar 2009 - May 2012

3 years 3 months

Düsseldorf, Germany

Managing Director / Director Sales / CIO

Itella Information GmbH

Support for the Danish Co-CEO
Sales meetings
Management of customer escalations
Closure & winding-up of the Munich location
Sale of the company
Corporate restructuring measures
Support for the highest-revenue customers (approx. 30%)
Further development of the go-to-market strategy
Change of the IT strategy and its implementation (Compart, Inspire, POSY)

Oct 2006 - Feb 2009

2 years 5 months

Cologne, Germany

Senior Consultant

Steria Mummert Consulting AG

Building the organizational consulting / management consulting unit to > 20 employees
Acquisition of projects
Recruitment of staff
Project management: Project Manager in projects for T-Mobile International and T-Mobile Deutschland
IT strategy consulting
Organizational consulting (process and organizational structure)
congstar GmbH: Interim management TeleSales; establishment of the group-internal sales channels and processes for processing in the ERP
Deutsche Telekom Kundenservice GmbH: Specialist lead for campaign management, establishment of the cross-group order hotline 0800 330 3000
ING DiBa: Planning of the central call center based on the call interval pattern of the past 12 months
T-Mobile GmbH: Development of the IT strategy for the network planning and network construction division
T-Mobile International GmbH: Optimization of the international change request process

Nov 2002 - Sep 2006

3 years 11 months

Düsseldorf, Germany

Team Lead Bid Management / Business Accounts

Vodafone D2 GmbH

Responding to national and international tenders from major customers
Ensuring feasibility in the KIAS ERP / Pricing Tool
Interface to other Vodafone OpCos
Nationwide implementation of an offer tool based on an English content management platform
Management of 4 team leaders and 45 employees in the B2B Contact Center
Customer, department and company projects to improve processes and the CRM system
Responding to escalations on behalf of management
Management of a team of 10 employees supporting major customers (B2B)
Management and processing of B2B customer inquiries at 3rd level using KIAS 2000 / Pricing Tool
Training

Mar 2002 - Oct 2002

8 months

Germany

Consultant

Buchenau & Klewe Beratungsgesellschaft bR

Project and process management
Project management in consulting projects in the areas of IT project management and IT process management
Aventis: Development of a controlling system
EAM AG: Introduction of ARIS process documentation
Conducting training on process management

Jan 2000 - Mar 2002

2 years 3 months

Germany

Management / Project Management

Tropolys GmbH

Management of the Customer Management division with 14 employees in the departments of order processing, billing, accounts receivable, and call center
Implementation of the CaM_Bridge ERP system
Realignment of the Customer Management division toward process orientation, introduction of an archiving system and a customer contact management system
Financial planning and liquidity planning with power of attorney
Subproject manager for the introduction of the Agresso accounting system
Consulting and support for Mainz-Kom GmbH during the introduction of an ERP system
Introduction of the Easy-Archiv electronic archiving system
Responsibility for participant billing for TeleBeL GmbH
Team leader of IT project management

Jul 1999 - Dec 1999

6 months

Germany

Payroll

DOMO Besmer GmbH

Payroll
Design of a new bonus wage model for the industrial sector to account for changed production methods
Personnel administration: payroll for industrial employees, preparation of references, preparation of certificates

Jul 1998 - Jun 1999

1 year

Springe, Germany

Team Leadership / Customer Care Service

AZ Bertelsmann Direkt

Team leadership of a technical call center with responsibility for two employees
Introduction of the Easy-Archiv electronic archiving system
Internal support for the CaM_Bridge ERM system throughout the entire call center
Call center agent

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Professional Services, Information Technology, Telecommunication, Automotive, Banking and Finance, and Manufacturing.

Professional Services

Information Technology

Telecommunication

Automotive

Banking and Finance

Manufacturing

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Strategy, Sales, Operations, and Business Intelligence.

Information Technology

Project Management

Strategy

Sales

Operations

Business Intelligence

Summary

Mirko Bonk, born 16.12.1974 in Hameln

Skills

Management: Up To Ceo Level, Including Turnaround Measures And The Development Of A Medium-Sized Company With >40 Mio.€ In Revenue, Including Personnel Optimization; Professional Experience With 2 – 300 Employees, From Team Management To Executive Management
Sales (B2b / B2c, Ecommerce, Retail, Teko, Consumer Goods, It): Sales Management, Direct Sales, Development Of Telesales Activities, Campaign Management, Key Account Manager, Pricing, Bid Management, Tender Procedures, Professional Experience As Product Manager, Bid Manager, Group Manager Pricing, Key Account Manager And Sales Manager
Customer Relationship Management (Customer Care, Campaigns, Online / Offline, Contact Center, Self-Care): Process Optimization In Customer Service, Escalation And Risk Management Between Locations, Optimization Of Customer Communication, Requirements Management For Erp / Crm Systems, Up- & Cross-Selling, Development Of Content Management Systems; Professional Experience As Product Manager & Campaign Manager
Finance And Accounting (Erp, Billing, Receivables Management): Financial Planning, Controlling, Development Of Processes, Accounts Receivable Accounting For Mass Billing, Payroll Accounting; Process Documentation, Business Analysis, Recruiting; Professional Experience From Hr Administration To Head Of Accounting And Controlling
Consulting: Strategy Planning And Preparation Of Specifications, Contract Design, Workshops, Potential Analysis, Implementation, Project Management, Status Presentations At C-Level, Professional Development Of Erp Crm Systems And Implementation Projects; Professional Experience As A Consultant At Several Levels And As Head Of A Consulting Unit For Management Consulting

Languages

German

Native

English

Advanced

French

Elementary

Education

Aug 1994 - Jul 1997

Berufsakademie Weserbergland e.V.

Betriebswirt (BA) & Industriekaufmann · Betriebswirtschaft · Hameln, Germany

Certifications & licenses

Zertifizierter und gelisteter Berater im Rahmen der Förderung des Bundesamts für Wirtschaft und Ausfuhrkontrolle

Bundesamt für Wirtschaft und Ausfuhrkontrolle

Statistics

Experience

Total positions 39

Experience in Professional Services 20 y

Avg length 1 y 9 m

Longest experience 14 y 8 m

Global experience

Countries worked in 2 (Germany, Switzerland)

Primary country Germany

Expertise

Recent roles Principal Consultant, Project Manager / Principal Consultant, Project Manager

Main industries Professional Services, Information Technology, Telecommunication

Main business areas Information Technology, Project Management, Strategy

Qualifications

Highest degree Bachelor

Certifications earned 1

Profile

Member since

January 2024

Last update

September 2026

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Frequently asked questions

Have questions? Find more information here.

Mirko is based in Korschenbroich, Germany.

Mirko speaks the following languages: German (Native), English (Advanced), French (Elementary).

Mirko has at least 28 years of experience. During this time, Mirko has worked in at least 28 different roles and for 36 different companies. The average length of individual experience is 1 year and 9 months. Note that Mirko may not have shared all experience and actually has more experience.

Based on recent experience, Mirko would be well-suited for roles such as: Principal Consultant, Project Manager / Principal Consultant, Project Manager.

Mirko's most recent position is Principal Consultant at Nord Ost West Informationstechnik GmbH.

In recent years, Mirko has worked for Nord Ost West Informationstechnik GmbH, Pensions-Sicherungs-Verein auf Gegenseitigkeit, Faigle AG, Paragon Germany GmbH, and Generali Deutschland Services GmbH.

Mirko is most experienced in industries like Professional Services, Information Technology, and Telecommunication. Mirko also has some experience in Automotive, Banking and Finance, and Manufacturing.

Mirko is most experienced in business areas like Information Technology, Project Management, and Sales. Mirko also has some experience in Operations, Strategy, and Business Intelligence.

Mirko has recently worked in industries like Professional Services, Automotive, and Information Technology.

Mirko has recently worked in business areas like Information Technology, Project Management, and Business Intelligence.

Mirko holds a Bachelor in Betriebswirtschaft from Berufsakademie Weserbergland e.V..

Mirko has 1 certificate: Zertifizierter und gelisteter Berater im Rahmen der Förderung des Bundesamts für Wirtschaft und Ausfuhrkontrolle.

The availability of Mirko needs to be confirmed.

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Median rate 800 €

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